[Q] Mic not working as should - One (M8) Q&A, Help & Troubleshooting

Hi,
My microphone is not working as it should on the M8 when I get a call or call someone. I can hear them, they can't hear me. Sometimes it works as it should, but it happens more and more infrequent. If I turn on the speaker, the mic seems to work just fine. Isn't it the same mic? I've tried to flash a new ROM (ARHD), and it worked the first two calls, then I didn't try it for a few hours. The next call, it didn't work. Tried to factory reset it, still nothing.
This happend suddenly when I was on a vacation. I didn't flash anything or do anything (that I'm aware of) to trigger this issue. Is there another modem/radio released I can try? The only one I found, was the stock one I already used.
Any ideas?

vatvedt said:
Hi,
My microphone is not working as it should on the M8 when I get a call or call someone. I can hear them, they can't hear me. Sometimes it works as it should, but it happens more and more infrequent. If I turn on the speaker, the mic seems to work just fine. Isn't it the same mic? I've tried to flash a new ROM (ARHD), and it worked the first two calls, then I didn't try it for a few hours. The next call, it didn't work. Tried to factory reset it, still nothing.
This happend suddenly when I was on a vacation. I didn't flash anything or do anything (that I'm aware of) to trigger this issue. Is there another modem/radio released I can try? The only one I found, was the stock one I already used.
Any ideas?
Click to expand...
Click to collapse
I had the same exact issue that you were having. It just happened randomly. The only option is to get a replacement phone. If you are on AT&T )i know for sure), they will cross ship you a new phone to replace yours.

Thanks, I'll return it to stock and test one more time. If it still fails, I'll try to get a replacment.

Ended up sending it in for repair. They repaired it on Waranty, sent it back with a scratch in the display. Sent it back again.. Haven't gotten it back yet (they're sloow), but seems this is a hardware issue.

HTC one m8 mic goes kaput
Hello guys,
I haven't been here for a while now. That's because I was still using my old SGS and experimenting CM on it. Nothing special, but now that SGS has become too slow and USB connection to PC wouldn't work. I bought an HTC one M8 last week, and guess what the mic wouldn't work. Same issue that is mentioned here. I tried blowing of the dust with an LP blower, resets and everything I can but it wouldn't work. I ran an HTC hardware test and in the audio test the main mic was not working though the 2nd mic seems to be fine.
Reading up all the user problems from various sites, I conclude that sending the phone back to service center is the only option. It's really sad as my phone is just a week old and I started liking it. I still like it but come on HTC one year down and you couldn't still resolve the issue. Apparently many have the same problem hence that is pain divided.
Cheers guys!!!
Edit : HTC hardware test code *#*#3424#*#* (if it helps someone)

voyageur666 said:
Reading up all the user problems from various sites, I conclude that sending the phone back to service center is the only option. It's really sad as my phone is just a week old and I started liking it. I still like it but come on HTC one year down and you couldn't still resolve the issue. Apparently many have the same problem hence that is pain divided.
Click to expand...
Click to collapse
How much is "many" (with the same problem)? Its deceiving to try to get a sense of how common an particular issue is, just by searching around the internet. Folks will usually only take to the internet when there is a problem; and this doesn't account for the thousands that don't have this issue (tends to blow the issue out of proportion). Can't speak for other websites, but I haven't seen this issue on XDA much at all for the M8. Every manufacturer has defects out of the box. Its the exact number or % defects that they often keep secret. You can't judge a manufacturer on one single defective device, its often just a matter of bad luck. Get a replacement and give it a chance, before you pass judgement.

redpoint73 said:
How much is "many" (with the same problem)? Its deceiving to try to get a sense of how common an particular issue is, just by searching around the internet. Folks will usually only take to the internet when there is a problem; and this doesn't account for the thousands that don't have this issue (tends to blow the issue out of proportion). Can't speak for other websites, but I haven't seen this issue on XDA much at all for the M8. Every manufacturer has defects out of the box. Its the exact number or % defects that they often keep secret. You can't judge a manufacturer on one single defective device, its often just a matter of bad luck. Get a replacement and give it a chance, before you pass judgement.
Click to expand...
Click to collapse
Too "many" . Links that I read are here, here and here.
I agree with you that every manufacturer has defect, but this defect should have been sorted by HTC by now I believe. Don't get me wrong, I love the phone, it's amazing. But the primary use a phone is calling and that went wrong in a week made me a bit excited.
Cheers!

voyageur666 said:
Too "many" . Links that I read are here, here and here.
Click to expand...
Click to collapse
Going through those post, I see there are actually only around 8 individual folks reporting the problem on the M8 specifically. Some of the remaining complaints refer to the M7, which while HTC, is a completely different phone; so not really applicable IMO. And a few saying they have the same problem, but don't specify which phone they are talking about.
As I mentioned before, this is out of the thousands of M8's that have been sold. Sure, there are likely a good number of folks out there with the microphone issue, that haven't posted on any forums. But thousand and thousands more whose M8's work just fine, but not many folks take to the internet to post that "everything works as it should". Like I said, the internet can give you a distorted image of how serious or common an issue really is.
Not trying to start a fight, just making a point. I can sympathize with the frustration of having a expensive, brand new shiny phone not working correctly. But its likely just bad luck; and with any product, I'd recommend to give the vendor at least the chance to make it good before you conclude the entire company is crap. Not sure where you purchased from (store, carrier, etc.), country, and the exchange policy. But many vendors will replace with a brand new handset when the phone has been found to have a defect so soon as in your case.

redpoint73 said:
Going through those post, I see there are actually only around 8 individual folks reporting the problem on the M8 specifically. Some of the remaining complaints refer to the M7, which while HTC, is a completely different phone; so not really applicable IMO. And a few saying they have the same problem, but don't specify which phone they are talking about.
As I mentioned before, this is out of the thousands of M8's that have been sold. Sure, there are likely a good number of folks out there with the microphone issue, that haven't posted on any forums. But thousand and thousands more whose M8's work just fine, but not many folks take to the internet to post that "everything works as it should". Like I said, the internet can give you a distorted image of how serious or common an issue really is.
Not trying to start a fight, just making a point. I can sympathize with the frustration of having a expensive, brand new shiny phone not working correctly. But its likely just bad luck; and with any product, I'd recommend to give the vendor at least the chance to make it good before you conclude the entire company is crap. Not sure where you purchased from (store, carrier, etc.), country, and the exchange policy. But many vendors will replace with a brand new handset when the phone has been found to have a defect so soon as in your case.
Click to expand...
Click to collapse
Definitely mate, I get your point. No offense, I like the phone, but as you said, it is my frustration talking.
I will update here on the service and the happenings thereafter.
One good thing is my SGS got a new rom since HTC is back in the box.
Cheers!

Mic not working in HTC one M8
Hey All,
I had returned my phone to my suppliers and they returned it a week later telling me they repaired the issue. But after using it for 10 days, the mic wouldn't work again. I returned it again to the suppliers hoping that they would give me a replacement but they inform me today that they have repaired it now and they are sending it back. I will update again once I start using the phone.
Cheers!

I have the exact same strange problem with my M8 DualSim phone.
When i talk to people the first 2-3 sec is working fine, but then all they hear is static noice.
When i switch to loudspeaker on my phone, the microphone seems to Work fine thoug.
- i thought that there was only one microphone in the M8 ?
I have tried to power off and restart the phone, but that didn´t help at all..
My phone is on the latest 4.4.4 from HTC, it have never been rooted and never had any odd firmware loaded.
It seems like i have to send my 3 months phone old in for repair :crying:
UPDATE: Arter a few hours or sometimes days, the mic start working again...?
Actually i have two times now decided to send in the phone for repair, only to discover that it works again soon after...
But now i send it in nomatter what...?

It just happened to my M8 running digitalhigh's GPE 4.4.4 rom. This has got to be a software problem because first I couldn't hear the caller, then after a reboot, they couldn't hear me. So I used Skype and both the mic and earpiece work fine. Go figure.

i had the same problem too. What i did is just heating the bottom of the phone with hair dryer. And it is working well now.

Fixed
Hi all: I was having the same problem as everyone. Except sending my phone back was not an option—out of warranty. I fixed it by replacing two lines of code in the mixer_paths.xml file. I got the idea from this thread http://forum.xda-developers.com/one...google-low-t2805568/post53914918#post53914918
Towards the bottom of the file, I copy and pasted "main-mic" with "2nd-mic" and vice versa. That's it. Two copy and pastes, and I let the file references take care of the rest. Now my phone uses the 2nd mic as the main voice mic and people on the other end can hear me just fine.

xristiano said:
Hi all: I was having the same problem as everyone. Except sending my phone back was not an option—out of warranty. I fixed it by replacing two lines of code in the mixer_paths.xml file. I got the idea from this thread http://forum.xda-developers.com/one...google-low-t2805568/post53914918#post53914918
Towards the bottom of the file, I copy and pasted "main-mic" with "2nd-mic" and vice versa. That's it. Two copy and pastes, and I let the file references take care of the rest. Now my phone uses the 2nd mic as the main voice mic and people on the other end can hear me just fine.
Click to expand...
Click to collapse
I am on htc one e8 out of warranty which also has two mics. I dont know where is main mic but i see the secondary noise cancelation mic near rear camera lens. I run the htc hardware test with code and findout that my main mic dont work but secondary is fine. Can i try thiz on htc one e8 as they two are very similar
Also what did you change. Did you just replaced the name "main-mic" with "2nd-mic" or you replaced the texts underneath "main-mic" with texts uunderneath "2nd-mic"

Rajaasim1980 said:
I am on htc one e8 out of warranty which also has two mics. I dont know where is main mic but i see the secondary noise cancelation mic near rear camera lens. I run the htc hardware test with code and findout that my main mic dont work but secondary is fine. Can i try thiz on htc one e8 as they two are very similar
Also what did you change. Did you just replaced the name "main-mic" with "2nd-mic" or you replaced the texts underneath "main-mic" with texts uunderneath "2nd-mic"
Click to expand...
Click to collapse
That's exactly what I did. It works great for testing the audio and voip calls; but i'm still having issues with normal calls unless in speakerphone mode. I'm going to keep trying. Let me know if you have any luck.

xristiano said:
That's exactly what I did. It works great for testing the audio and voip calls; but i'm still having issues with normal calls unless in speakerphone mode. I'm going to keep trying. Let me know if you have any luck.
Click to expand...
Click to collapse
I am still confsue what you did? Did you just replaced the name "main-mic" with "2nd-mic"
OR
you actually replaced the texts underneath "main-mic" with texts underneath "2nd-mic" ?
Do you know the position of main mic on your HTC one M8 because i cannot find it on my HTC one E8.. sometime its dirt/dust which block the mic

Mic not working - all software and hardware answers listed here.. Fix Mic not working

vatvedt said:
Hi,
My microphone is not working as it should on the M8 when I get a call or call someone. I can hear them, they can't hear me. Sometimes it works as it should, but it happens more and more infrequent. If I turn on the speaker, the mic seems to work just fine. Isn't it the same mic? I've tried to flash a new ROM (ARHD), and it worked the first two calls, then I didn't try it for a few hours. The next call, it didn't work. Tried to factory reset it, still nothing.
This happend suddenly when I was on a vacation. I didn't flash anything or do anything (that I'm aware of) to trigger this issue. Is there another modem/radio released I can try? The only one I found, was the stock one I already used.
Any ideas?
Click to expand...
Click to collapse
fix MIC not working - Software and Hardware 10 answers

Hace una semana compre el HTC ONE M8 por internet, todo funciona perfectamente, el problema es el microfono, cuando hablo por telefono la gente no me escucha pero yo a ellos si. De que manera se puede solucionar este problema? Alguien logro solucionarlo?
Agradeceria cualquier ayuda que me puedan brindar, estoy frustrado. Gracias.

Related

Major problem

Hello all.
I just got my HTC Desire yesterday, sweet phone I must say. I have a big problem though which has me on the very edge of sending it back.
The problem is that it reboots itself quite often, for example if I'm making a call or answering. It also does this when I'm on youtube or practically doing anything that demands a lot of memory. The only thing I've had no problems with is text messaging, which works fine. Anyways, since it's a phone I would love to be able to making calls with it (the longest call was about 4 minutes before the phone rebooted itself)..
Since I'm not sure whether this is a hard- or software problem I'm not sure whether to send it back. I have reinstalled it three times, two from Android and once by doing the whole press volume button down procedure. My question is, and it's urgent, Is there anything else I can do to "fix" it before I send it back? Or is this simply a hardware problem?
I'd really not want to send it if I don't have to since the guy I spoke to said that they have no clue as when they will get more in. They are sold out atm.
Please help!
Regards
the_swede
Well, it definitely shouldn't be doing that, so I think you should call your operator and arrange a replacement to be sent chop chop.
Absolutely, never had that happen to me
Dude, it needs to go back. My phone hasn't rebooted once since getting it last weekend.
I had the same problem arranged T-Mobile to replace it. Don't keep it pal get exchanged immediately.
you could try installing the generic htc rom using goldcard
I wouldn't even bother with that.
Hard reset and if it still does it, get it sent back.
I have not had any resets yet either,
You'll regret it afterwards, if you don't send back because simply it is a faulty model, reset won't make a difference. I have bought four of these and only one turned out this problem and had it swapped next day.
If the supplier is out of stock then just wait for stock to arrive and exchange it when it does.
Okay, thank you guys. I'll send it back.
Thing is that I'll have to wait until the next shipment to the store I ordered it from, and I've already been waiting since February for the bugger
Anyway, thanks again.
I found my SD card was not inseted properly and that seemed to lead to unpredictable behaviour from the Desire.

Lumia 900 - Volume level during the call very low

Hi,
I first posted this help request on Nokia Support Discussions on August 13, but amazingly I received no reply to date (I can't insert the link since I have no privileges for that as a new user).
I am experimenting a very weird and annoying problem with my Lumia 900. Some weeks ago, the volume level during the phone call became suddenly very low and barely noticeable. I can hardly hear the other speaker both calling and receiving a phone call. Apparently this behaviour is restricted to the phone call feature in normal mode. If I press the loudspeaker button, for example, I can hear the conversation perfectly as usual. Same using my earpiece: I can hear and talk without any problem. Moreover, the audio output appears to be OK outside the phone call itself: when using apps, music, games or any other feature except the phone call, I can't spot anything abnormal in the volume level, everything appears to work properly.
I would like to point out that:
1) the volume level during the call is set to the max. level as usual (10/10)
2) the master volume of the device, as set though both right-hand buttons, is set as usual to the max. level (30/30).
3) I turned off and on the device, I removed and reinserted the SIM card many times since then, unfortunately the problem persists
4) I did not notice any other problem before this happened, nor the device suffered any "catastrophic" event (such as drop, water or similar).
Basically, I can only hear a speaker during a phone call either keeping the loudspeaker always on or using the earpiece. It's like my call volume were set to 1 or 2, while it is actually set to 10.
Can you help me determine whether this issue may be software or hardware related in first place? Unfortunately bringing it to the Nokia Customer Care is not the first option for me at the moment. I bought my device in Europe, but I am currently in South America. I may consider using the local Nokia Customer Care and paying a fee, but first I would like some clarifications from engineers or advanced users.
Finally, a guy on another forum suggested me a hard reset. I confess I never did that before, is there any step-by-step instruction for this? Or does it make sense to wait for the next software update through Zune (currently I have 8779.12201, a new update however has been already released and should be available for my language within days or weeks).
Thank you very much in advance for any useful information
You can wait for the update or try a hard reset. A reset will restore you phone to factory fresh, so you will lose everything currently stored on the phone; photos, apps, messages, settings, etc. So be sure to sync with Zune to backup photos and videos first, and sync with your Live ID mail account to sync contacts. Restoring email accounts, contacts, apps and media are all easy, but could take a few hours (depending on how many apps you have). If you prepare for the reset (as you can) it makes things easier.
If your other option is to send you phone out for service, that could take weeks. So while painful, rh hard reset is the "quick" fix. If your volume problem persists after the hard reset, then you know its hardware related (be sure to check before and after installing any apps to eliminate any possibilities). If so, and after telling Nokia Care that a hard reset didn't solve the problem, it might just get you a replacement. Quicker than sending it out for an inspection. Hope you get it worked out.
Sent from my Lumia 900 using Board Express Pro
It makes no sense to wait. I assume you are still under your initial warranty, so do the hard reset...after, as jimski says, you save off any pics or music specific to the device. You will lose SMS and SMS history , and any game scores.
Use reinstalled to reinstall apps after the reset, to get or apps installed more quickly.
Hard reset is a harsh way to test this out. However, if you test the phone before reinstalling apps, you cut to the chase real quick. If this is a hardware issue, do NOT wait for a fix. Replace the device and be done with it.
Good luck
First of all, many thanks to you both for your kind reply. It is refreshing to finally have someone listening to you when you really need.
It appears that a hard reset should be the first step to do in any case. While I have no idea when the next update with Zune will be available for my language, I can try to solve the problem alone. Is there any tested step-by step procedure for flashing Lumia 900 or Lumia devices in general? If yes, would you please point me there with a link?
Both your replies convinced me that bringing the phone to the Nokia Customer Care here in South America is definitely not a good idea. Yes, I am still under my initial warranty, I bought my device end of June, the problem is that I bought it in Europe, so my warranty is not supposed to cover me here. If the issue is at hardware level, there is very little they can do here for me without to exburse a lot of money, not to talk about the waste of time. Should the hard reset not work, I guess I'll have to wait for my next travel to Europe or having someone bringing it there for me to have my device replaced.
Anyway, I will let you now about any progress.
Many thanks for your help.
barrel owl said:
First of all, many thanks to you both for your kind reply. It is refreshing to finally have someone listening to you when you really need.
It appears that a hard reset should be the first step to do in any case. While I have no idea when the next update with Zune will be available for my language, I can try to solve the problem alone. Is there any tested step-by step procedure for flashing Lumia 900 or Lumia devices in general? If yes, would you please point me there with a link?
Both your replies convinced me that bringing the phone to the Nokia Customer Care here in South America is definitely not a good idea. Yes, I am still under my initial warranty, I bought my device end of June, the problem is that I bought it in Europe, so my warranty is not supposed to cover me here. If the issue is at hardware level, there is very little they can do here for me without to exburse a lot of money, not to talk about the waste of time. Should the hard reset not work, I guess I'll have to wait for my next travel to Europe or having someone bringing it there for me to have my device replaced.
Anyway, I will let you now about any progress.
Many thanks for your help.
Click to expand...
Click to collapse
I'll start by saying, the Hard Reset will not force you to re-flash your phone. It just resets it back to stock settings. This is in fact the easiest and best way to try to resolve problems with your phone. To do so, go into your settings menu. Go to About, and scroll down to 'reset your phone', tap that, and follow instructions. This will delete all your data and messages, so be sure you've backed up first.
If you Absolutely NEED to flash your phone back to OEM Stock, you can use my link here: http://forum.xda-developers.com/showthread.php?t=1605144
One other thing to check (and what I suspect to be the problem) is the speaker itself. It sounds to me like you either have a failing speaker, or something is in the speaker hole. Look closely at it and see if there is dirt/lint/chocolate/peanuts/earwax/etc packed in the speaker grill. It's pretty easy for this to happen. Try blowing it out with canned air and see if that helps. Otherwise, it's probable that the speaker is going out or the connection is failing.
Good Luck, and be sure you decide before your warranty is gone. Send it off ASAP if the above items don't help. PS: Flashing back to stock may void your warranty, so decide if you want to take that chance, rather than wait for repair to return it.
Thank you very much again for your time. And yes, I had found that link in this forum and was already duly reading it. I just did not post this because I still have no privileges to post links.
SuperSport said:
One other thing to check (and what I suspect to be the problem) is the speaker itself. It sounds to me like you either have a failing speaker, or something is in the speaker hole. Look closely at it and see if there is dirt/lint/chocolate/peanuts/earwax/etc packed in the speaker grill. It's pretty easy for this to happen. Try blowing it out with canned air and see if that helps. Otherwise, it's probable that the speaker is going out or the connection is failing.
Click to expand...
Click to collapse
One last question. Would you please clarify whether Lumia 900 has one or more speakers? The speaker grill on the bottom of the device has apparently no noticeable dirt or other foreign material inside it, anyway I will try blow it with air, maybe it will help. One thing I can't explain to me is why everything appears to be OK with the volume level except during phone calls. As I mentioned in my first post, the audio output with music, apps, games etc. is normal. When I use the loudspeaker in phone calls, no problem. So the question: is there any other speaker in Lumia 900 which is used for phone calls, for example on the top of the device? I don't think so, but if yes, this would definitely point to a hardware problem of THAT speaker.
Anyway, I will let you know about any progress.
Kind regards
barrel owl said:
Thank you very much again for your time. And yes, I had found that link in this forum and was already duly reading it. I just did not post this because I still have no privileges to post links.
One last question. Would you please clarify whether Lumia 900 has one or more speakers? The speaker grill on the bottom of the device has apparently no noticeable dirt or other foreign material inside it, anyway I will try blow it with air, maybe it will help. One thing I can't explain to me is why everything appears to be OK with the volume level except during phone calls. As I mentioned in my first post, the audio output with music, apps, games etc. is normal. When I use the loudspeaker in phone calls, no problem. So the question: is there any other speaker in Lumia 900 which is used for phone calls, for example on the top of the device? I don't think so, but if yes, this would definitely point to a hardware problem of THAT speaker.
Anyway, I will let you know about any progress.
Kind regards
Click to expand...
Click to collapse
There are in fact two different speaker outlets. There's the one at the bottom which is speakerphone, games, apps, etc... Then there is the one at the top in that little slot. That's the one I suspect is either clogged, or going bad.
EDIT: Do you have a case installed that might be blocking that speaker?
SuperSport said:
There are in fact two different speaker outlets. There's the one at the bottom which is speakerphone, games, apps, etc... Then there is the one at the top in that little slot. That's the one I suspect is either clogged, or going bad.
Click to expand...
Click to collapse
Got it. That makes (unfortunately) perfect sense. Chances are then that the issue is actually at hardware level
SuperSport said:
EDIT: Do you have a case installed that might be blocking that speaker?
Click to expand...
Click to collapse
No case.
Thanks a lot
Same issue with my lumia asian rom...
Sent from my GT-I9300 using xda app-developers app
Wow! I thought I was going crazy....'cause I've had the same issues for the past few months. When I got my Lumia 900, I was pleasantly surprised that my in-call volume actually DIDN'T need to be set to max (10/10), and I usually dialed it back to 8/10. Nice...but it began to get quiet so that even on 10/10 it was difficult to hear callers -- especially if I was standing outside. I thought it had to do with a ROM or firmware update, but so few people noted the same problem that I just assumed my phone was faulty.
<sigh>
Anyhow, I found this thread just 30 minutes ago, read through your story, and (for whatever reason) thought it thru more fully. I realized that since I keep my phone in my pocket, maybe the thin ear speaker grill (just above the screen) is full of lint?!? I grabbed a soft, dry toothbrush and took about 30 seconds to brush it out. I could actually see the debris clearing away. Made a test phone call and voila.........my earpiece volume is loud once again! Easy fix. Almost too easy
I hope this helps.
did you ever resolved the problem?
Hi guys love the forum finally joined !
So i recently bought ebay Lumia 900 they are going for cheap =) loving it!
In my case the speaker was working great actually the first week it was way too loud kept it under 7/10 all of a sudden now
i cant hear almost anything below 8/10 and when i go all the way to 10/10 it sounds muffled like a blown speaker already tried cleaning the grill
very carefully it had dust but that didn't help and also erased averything from the about settings
.
Anymore suggestions? Im in the latest update and obviously no warranty .
Thanks :cyclops:
Hi
Are there any updates on this problem,because I am also experiencing this and I think it happened after I did an update with Zune .
Thanks
Hard Reset to Nokia Lumia to address low volume during calls
How do you to a hard reset of the phone. I am ready to try that to solve the low volume problem. I literally took the phone out of the box on Thursday last week. I am getting very frustrated.
Thanks

Bad Interferences while call

Hello,
from time to time, persons i'm calling tell me, that they hear really bad interence sounds. They sound like when you bring your phone near to loudspeakers. I can't hear this problems, the call is absolut clear on my side.
When I'm in the car and the phone changes to GSM/Edge, i can hear it over the car-speakers. So i think the problem depends on the GSM-Network.
Is there someone with the same problems? Did someone solved it? Does HTC know this issues?
Thanks for response,
Bond
Some here...
Same with my phone, really loud inteferences on the other side, sometimes louder than my voice. Depends also, how the phone is located in the room. While walking, the noise appears / disappears. Does this have something to do with the three build-in mics to improve the voice quality?
Android: 5.1
Firmware: 2.10.206.2
Im still dealing with this problem. And i couldn't find the absolutly right solution for it.
I bought my phone at amazon.de so i contacted them. They sent it to regenersis to repair it. Regenersis changed the following parts:
36H01982-00M - zam. 36H01936-04M; Speaker, AAC ELECTRONICS, DMSP0815D-J-01-FB
72H09061-00M - EMI Gasket, LCM FPC gasket combine absorber
74H02837-00M - zam. 74H02837-01M, Cover Pre-Assy, Plastic, CIR, Generic Color, Generic Process
The Process needed about one week incl. transfer with DHL and UPS. But after all for nothing. The problem was still there. During this week a read that sometimes this problem is produced from the SIMcard. To check this out you should "cross-change" your simcard with another one maybe from your friend. I didn't done this i just called my provider and he sent me a new card.
The problem is still there in my phone.
Another problem is, i would have to pay for a new nanoSIM. So my old SIM and the new free change SIM are a microSIM i had to cut.
I've contacted Amazon again, i will get a new device on monday. If the problem is still there on the new device i bite the bullet and pay for a native nanoSIM. And after that i have no plan.
If you can read german language... They deal with the same problem on the One M9. I've also wrote down my story there http://www.android-hilfe.de/thema/stoergeraeusche-beim-telefonieren.697510/page-2
Good Luck
After reading the thread on android-hilfe I would say chances are high that cutting your microSIM is the problem. If I were you I would try to use a "real" nanoSIM. I never experienced such problems and I'm using a "real" nanoSIM since I bought the M9.
Sorry, but using the wrong SIM causing interferences is completely nonsense. Looks more like HTC has some shielding problems with the M9.
@blackswan, i would aggree with you. There are no technical connections i could imagine. But i've read about from different sides, not just from people in forums who are oracleing about.
From my part i've got the new device from amazon. It seems the problem has been solved. The "old" One M9 was from Taiwan, the new one is from Hsinchu. Unfortunately the display of the new one is with a hint of green. I hope i can get used to it during the time. Everything else works well.
After two weeks of absence, I received my HTC back from service. What should I say? They change the speaker of my phone!!! Needless to say that the interferences still remain.
Sent again with 4 picture to explain the problem. Hopefully someone there will understand. If this try fails again, I will reverse the purchase!
I have had the same problem intermittently when connected to bluetooth in the car. Really bad feedback on the other end that i cant hear at all.
My carrier is o2uk and it happens on any band.
I wish I stole my HTC M9.

Crackling Speakers -- Manufacturer Defect or Software Bug?

The phone speakers make a crackling popping noise periodically... i cant figure out what exactly triggers it and i dont think its necesarily just at high volume. The one way i know how to reproduce this every time is to run antutu benchmark and try to turn the volume all the way down and all the way up while the first video benchmark (i think its called maroon) is running. the speakers will crackle through several of the adjustements.
Anyone else experiencing this? Do you think this is a software issue or a factory defect? I could listen to music for a halfhour straight and not have an issue as long as im not doing anything else with the device which makes me think its more of a software issue when volume is being adjusted or other operation where the volume is being toggled (i.e it has also happened while receiving a notification where the first milliseconds of the notification alert will play and then it will "crackle-out")
I did a complete factory reset and booted total stock and still had the issue so its not root or any modification related.
Hey, i have the same problem! Did you contact the support?
CBlues said:
Hey, i have the same problem! Did you contact the support?
Click to expand...
Click to collapse
I contacted support and the tech said they didn't get any other reports of this happening and said it might be a hardware issue but then they forwarded me to Verizon to get a replacement phone... then Verizon told me it's not a hardware problem it's a software problem so I can't get a replacement. I am convinced that it is a software problem because of the symptoms of otherwise normally working speakers but at the same time I am very surprised that there aren't tons of other people bringing this up. I am also not sure where to report this bug to google
diabl0w said:
The phone speakers make a crackling popping noise periodically... i cant figure out what exactly triggers it and i dont think its necesarily just at high volume. The one way i know how to reproduce this every time is to run antutu benchmark and try to turn the volume all the way down and all the way up while the first video benchmark (i think its called maroon) is running. the speakers will crackle through several of the adjustements.
Anyone else experiencing this? Do you think this is a software issue or a factory defect? I could listen to music for a halfhour straight and not have an issue as long as im not doing anything else with the device which makes me think its more of a software issue when volume is being adjusted or other operation where the volume is being toggled (i.e it has also happened while receiving a notification where the first milliseconds of the notification alert will play and then it will "crackle-out")
I did a complete factory reset and booted total stock and still had the issue so its not root or any modification related.
Click to expand...
Click to collapse
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
I've been experiencing a similar issue. Pixel XL 128GB.
I notice sporadic stuttering in the video and audio whenever playing videos, either through YouTube or Chrome. I don't really notice it anywhere else, which leads me to believe it's a software issue. Potentially a bug in the video decoders. I haven't contacted Google support yet.
I had the same exact problem with my Verizon one, it happened twice in a week of owning it, it bothered me so I ended up returning it, back to my s7e!
---------- Post added at 04:37 PM ---------- Previous post was at 04:35 PM ----------
When it first started happening to me I couldn't find any others talking about the issue so I thought I was alone lol
My 32gb XL has been doing it too. I generally use bluetooth headphones, so it's not a big deal, but it is certainly something I've noticed when trying to use the in-phone speaker.
diabl0w said:
I contacted support and the tech said they didn't get any other reports of this happening and said it might be a hardware issue but then they forwarded me to Verizon to get a replacement phone... then Verizon told me it's not a hardware problem it's a software problem so I can't get a replacement. I am convinced that it is a software problem because of the symptoms of otherwise normally working speakers but at the same time I am very surprised that there aren't tons of other people bringing this up. I am also not sure where to report this bug to google
Click to expand...
Click to collapse
Obviously they are lying! See my post from 11/11/2016!http://forum.xda-developers.com/showpost.php?p=69576560&postcount=109
Scott said:
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
Click to expand...
Click to collapse
That would be me:silly:
Scott said:
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
Click to expand...
Click to collapse
ringochan said:
Obviously they are lying! See my post from 11/11/2016!http://forum.xda-developers.com/showpost.php?p=69576560&postcount=109
:
Click to expand...
Click to collapse
Thanks guys, so I contacted Verizon and they had the nerve to tell me that they would replace it but only with a "like new" device. What a joke. So basically they told me well **** you and that sucks that we sent you a broken phone so here's somebody else's old broken one. such a slap to the face.
I didn't have the time to sit an argue so I will have to either call back another time or go to a store
I'm contacting support about this now. I only notice it when I'm using my Daydream View headset though. But does anyone know if it's safe to perform a factory data reset if I'm rooted with custom kernel?
Sent from my Pixel XL using Tapatalk
I have the same issue. Here is where I posted about it.
http://forum.xda-developers.com/pixel-xl/help/pixel-xl-speaker-issue-t3483952/page3
I contacted Google. They want me to send my phone back and after they got it they will send me a replacement...
Being on Verizon I am also afraid that I'll get shipped a phone with a locked bootloader, I am still trying to figure out how I wanna handle this
Same here. Sending back for a new one.
diabl0w said:
Being on Verizon I am also afraid that I'll get shipped a phone with a locked bootloader, I am still trying to figure out how I wanna handle this
Click to expand...
Click to collapse
You can send you phone back to the Google store if you speak to the right person. But you will have to send it then they will send you another. But beware they are already sending used phones as replacements just as Verizon is. Many have returned their device for many different reasons. This is a nice phone and we all like Google but this phone has the worst customer service I've ever seen displayed versus a nexus. Google will actually argue with you to assure you there's nothing wrong with your phone even though you have it in your hand and know there's something wrong. And in all honesty every phone should be recalled because of the lens flare if the camera. That's a major issue noteworthy if a recall. Google doesn't want scar of their first all Google phone to tarnish their image and branding. I spoke to Google cs and the rep was totally real and honest starting that the camera has caused many phones to be replaced knowing all of them have the same camera issue. He said they've replaced do many phones that it had caused a delay of others getting their phones. Google actually has phones that are new put aside for replacing defective phones and they've used all of their stock as replacements. Hence the reason after two months they are already sending out used replacements.
I think I am going to take it to a Verizon store tomorrow because the process of showing them the issue will be a lot easier and maybe they have older phones in stock that don't have locked bootloader

Static noise during a call.

Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
wazka2 said:
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
Click to expand...
Click to collapse
I had this issue on one call, but now I don't but I did get an RMA for it.
DespairFactor said:
I had this issue on one call, but now I don't but I did get an RMA for it.
Click to expand...
Click to collapse
So is your RMA device free from that problem?
wazka2 said:
So is your RMA device free from that problem?
Click to expand...
Click to collapse
Haven't opened it yet to test
DespairFactor said:
Haven't opened it yet to test
Click to expand...
Click to collapse
Let me know please
I too have this issue.
But this issue is more pronounced when I am on VoLTE calls.
Contacted Google Support and yet to receive a response from them.
I have been offered RMA from Google but I want to hold on for now to see if an update will fix it. I reckon most phones have it but not everyone notice it or is bothered.
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
djy said:
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
Click to expand...
Click to collapse
Thanks for feedback.
From your experience, does it happens on every call you make?
For me I can only hear it on some calls.
Someone on Reddit posted that:
Update from OP : Today I met the Google technician at a public cafe - this is the guy assigned by Google support to pick my mobile for servicing. He calmly asked me to unlock the phone and hand it to him, I did, and then he popped out the sim. He switched to another sim, (he was carrying one) and toggled airplane mode and back.
He placed a call and handed the phone over to me. I was like, meh, I've already tried this. But surprisingly, I got no static, no noise. I thought it was a temporary thing, so I ordered coffee and we continued talking about the device while I kept trying to call friends and test the device. No issues again!
He then explained the issue to me - this device earpiece isn't the problem, the baseband/kernel on this device causes it to have lesser signal strength. As soon as I switched to a network with proper VOLTE, the issue disappeared. This is because not all network towers are compatible with this version of the modem's software. Either the networks need signal strength upgrades, or baseband kernels need fixing. Either way, Google is already working with service providers to fix such issues.
He then asked me to not submit the device for repair/factory inspection. I was so confused by not being able to reproduce the issue then, so I went along with his suggestion.
So now, I have a perfectly working device that suffers in poor signal conditions... What happened with your device?
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
Same problem. Already have the RMA in route.
Have you tried calls via WhatsApp, doing same?
djy said:
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
Click to expand...
Click to collapse
That's the thing , I tried friends Xiaomi mi 6 and it's perfectly clear without any background noises.
Mine is not always present it's coming and going. I am affriad I will get worse that the one I have now.
I will wait and see how much it bothers be
Probably all units got it to some degree.
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
htusa said:
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
Click to expand...
Click to collapse
Sad
Keep us updated on this please?
ram4ufriends said:
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
Click to expand...
Click to collapse
I had same problem on my Pixel 2.
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
I have the same problem with buzzing in the earpiece during call. Additionally many people say that they can not hear me correctly, my voice is skipping. I hope that they will fix it in the next update as it seems to be modem related. Some calls are normal and some have these problems. Unfortunately I can not RMA as Google is not officially selling pixels in Poland.
wazka2 said:
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
Click to expand...
Click to collapse
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
zetsumeikuro said:
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
Click to expand...
Click to collapse
My first one was bad at my house and this one is perfect

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