Hello all.
I just got my HTC Desire yesterday, sweet phone I must say. I have a big problem though which has me on the very edge of sending it back.
The problem is that it reboots itself quite often, for example if I'm making a call or answering. It also does this when I'm on youtube or practically doing anything that demands a lot of memory. The only thing I've had no problems with is text messaging, which works fine. Anyways, since it's a phone I would love to be able to making calls with it (the longest call was about 4 minutes before the phone rebooted itself)..
Since I'm not sure whether this is a hard- or software problem I'm not sure whether to send it back. I have reinstalled it three times, two from Android and once by doing the whole press volume button down procedure. My question is, and it's urgent, Is there anything else I can do to "fix" it before I send it back? Or is this simply a hardware problem?
I'd really not want to send it if I don't have to since the guy I spoke to said that they have no clue as when they will get more in. They are sold out atm.
Please help!
Regards
the_swede
Well, it definitely shouldn't be doing that, so I think you should call your operator and arrange a replacement to be sent chop chop.
Absolutely, never had that happen to me
Dude, it needs to go back. My phone hasn't rebooted once since getting it last weekend.
I had the same problem arranged T-Mobile to replace it. Don't keep it pal get exchanged immediately.
you could try installing the generic htc rom using goldcard
I wouldn't even bother with that.
Hard reset and if it still does it, get it sent back.
I have not had any resets yet either,
You'll regret it afterwards, if you don't send back because simply it is a faulty model, reset won't make a difference. I have bought four of these and only one turned out this problem and had it swapped next day.
If the supplier is out of stock then just wait for stock to arrive and exchange it when it does.
Okay, thank you guys. I'll send it back.
Thing is that I'll have to wait until the next shipment to the store I ordered it from, and I've already been waiting since February for the bugger
Anyway, thanks again.
I found my SD card was not inseted properly and that seemed to lead to unpredictable behaviour from the Desire.
Related
Ok, i spend alot of time on this forum and its the most informative one on the internet. But, i haven't been able to find a solution to the problem that i've had for a year and 2 phones later. When i receive an incoming call and i push either the green button or the answer soft key, the call gets rejected. My carrier is t-mobile and the 1st dash that i bought started doing it about a month after i got the phone. I kept dealing with the inconvenience, then it started to do it about 3 to 4 times a day. I sent the phone back under warranty and got a refurbed one. Didn't do it for about a month then back to same old same old. Thats when i started to read this forum and discovered there were other versions of windows to install. So, i installed Ricky's rom (which is great) and didn't have the problem for another 2 or 3 months. I thought the problem was fixed until yesterday, it happened again about 4 times with a full signal. I made sure that the "disable reject call registry edit" was turned off when i first in stalled Ricky's rom. I can't figure it out for the life of me what the issue is (carrier, radio, other people's phones lol), I rarely ask for help because everything on this forum is very helpful and easy to find solutions to, except this. Please help.
No offense at all, but is sounds like you are "hard" on phones. From what you describe it sounds like you have been pushing the keys hard, and now they are worn out. Maybe not, but you had a Dash, it worked fine, then it broke within a month, then you gotta new one, then IT broke within a month, the common denominator here is YOU. So, I would try to be more careful with my phone, other than that, just get T-Mo to send you a new one forever. They will, if your phone doesn't work. That's how they are.
I don't think its the button because it works fine when i call somebody. Its only on the incoming calls. Can't figure it out for the life of me. When I got the refurbed phone it did it until i installed Ricky's rom. then it went away for about a month. Could it be my sim? Or maybe even the network? It gets progressively worse over. Check out this web page about the same problem.
http://metroplexdirectory.com/blog/archives/113
This guy had the same problem as me except, I had the problem with both WM5 and WM6. Go figure, might be time for a blackberry.
I have been having an issue with my screen. Randomly the screen will become unresponsive. I will be playing a game or something and the screen will not respond to my presses, even the buttons at the bottom dont work. If I hit the power button to turn off the screen and wait a second it will become responsive again. This happens while the phone is in my hands so I dont think it is the grounding issue. The other strange thing is sometimes like if I am typing a text it will start doing things on its own like typing a bunch of random letters and such. Or if I am on the homescreen it will try and resize widgets and slide to the next screen.
Anybody come across this issue or know what I can do to fix it? I am running Cyanogen right now but it happened on Fresh as well all with the stock kernels.
Thanks
Yes, I have that issue as well... When I first got the phone it was a rare occurrence, but over time it seems to have gotten worse and worse. It always seems to be worse if it's plugged into the charger, too.
I decided to do something about it today, so I just flashed the stock (rooted) Sprint OTA on it, and am planning to take it to the Sprint store to see if they will replace it under warranty if I can demonstrate the problem.
I'm heading there now. When I get back, I'll post what they say about it here.
Just got back from the Sprint store...
The technician spent about 20 minutes looking at my phone, then returned it to me saying "You're right, that's pretty annoying." and said that they would replace it under warranty for free. He ordered one and said I could come get it on Monday. I know I'll get a refurbished phone, but I figure a refurbished phone that works is better than a new phone that doesn't.
It would seem that it's a hardware problem, and you'll probably also have to get yours replaced, too.
ah bummer, thanks for posting that at least now I know. I just need to figure out how I can make the issue occur so I dont waste my time at the sprint store.
Just an update, they replaced the phone and I have not seen this issue since. I've nandroided the fresh rom I was using before back onto the phone, so it is definitely a hardware issue. Just take the phone into a service center and get them to exchange it and you should be good.
Sent from my PC36100 using XDA App
Hi guys,
I have a problem, hoping for some advice ^^
I sent my Desire for warranty repair, as the screen has been flickering. I know about the problem with SLCD filckering and it wasn't like that. It's like the whole screen gets bright and dark in high frequency (it's AMOLED). It first appeared like 2 months ago, for half an hour, and then it was back to normal. Then it appeared again 2 days before I sent it in. I've been emailed now, 24 day later, that they could not find the problem and that it's all working fine. I've even sent them a video of the problem. but it doesn't help them, and they'll send it back.
What am I to do? Send it in again as soon as i get it back, or wait another month for the problem to appear again, just to send it back again and to receive the same answer, when there is clearly something wrong? :S
Thanks for your help.
oh, and it looked like that nook color screen flickering.
EDIT: since the device was sent to repair before, to replace the non working camera, is it possible that there could have been some problem with connectors or is this strictly hardware (display) problem?
Could be a problem with anything. Could be the screen, could be the connectors, could be the cables, could be anything.
If the problem is a quick fix problem like a reboot then I don't see the point in asking HTC to do anything. If its a problem that is common, maybe every day then there is a point. If they can't find a problem, they can't fix it. They wont take your word for it unless they can confirm it. Parts cost money and they're not going to throw money away at the expense of customers words, otherwise everyone would be doing it.
Sent from CM7
The thing is that I even recorded while it was happening. And I did it because I knew there was a possibility they would not find nothing wrong with the phone. And it's not a quick fix problem, don't even know what caused it and made it stop (stock rom, factory reset, it was still happening).
Oh well, I guess I'll make another video as a proof and send it in again when the problem returns.
Thanks for the answer ^^
make sure auto brightness is disabled
cant u make them replace the screen somehow
Insureance ftw
Sent from CM7
Here, I've sent it in for repair again. By law, they have 45 day to repair it - if they don't, i get a new phone. The thing is, that if they don't find anything wrong with the phone (and they didn't find anything, as the problem appears once in a while), they have another 45 days if I send it in again.
Luckily, my mobile operator acknowledged my videos (can be seen: alenandrasic.com/desire.html) and gave them only 20 days to repair it, since it took them 25 days last time to find nothing.
So basically, I have to wait 15 more days. I guess i'm really unlucky, since i've been withouth my desire for 2.5 months in the 10 that i own it. Ah well, will post how it gets resolved ^^
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
My 10 doesnt like to receive calls, it seems the problem hasnt been fixed using all the various software procedures (flash, RUU,...). Strange because I get calls sometimes, other times they simply get sent to voicemail. Also checked with carrier, no problems.
Authorized device exchange nearly 2 months ago, and HTC still has not said any word of swapping my device. The service is terrible, they keep telling me they have no further information. HTC placed a hold on my card the same day I authorized it. Long story short, I am not getting any updates, and Im left with a works 50% of the time device, it hasnt been a year even...
Anyone else having a hard time with HTC?
On principle I should never buy HTC again... too bad, i love this phone
I had a lot of trouble with an exchange several months back. I'm not going to go into detail because it was too painful. There's another thread somewhere around in these sections about this subject.