Develop Bugs

(T-Mobile) Touch Pro 2 speaker phone issue

Putting someone on speaker creates a very annoying echo for the person you're talking to of their own voice. Anyone figure out a fix for this yet?

tinpanalley said:
Putting someone on speaker creates a very annoying echo for the person you're talking to of their own voice. Anyone figure out a fix for this yet?
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I have the same exact problem. I did notice that i didnt have this problem speaking to my cousin who has a G1. Im not sure if it has to deal with the type of phone or what but it is definitely annoying, esp seeing as the speakerphone is one of the phones key features.

Same problem on t-mobile tp2. I even got the phone recplaced by t-mobile and have the same issue. Is it a flaw in the phone?

It's because it records its own sound off the speaker. I can't believe they didn't think about this???

so this is a known issue for all tp2? i was thinking it might have something to do with the noise cancellation.

trying second replacement now... hopefully bumps the problem away

I have similar issues, but my main issue is that I cannot hear on speakerphone--there is a lot of static and the sound cuts in and out. As soon as I switch to headset or standard speaker, I have none of those problems.

I am using Tilt2, Energy Rom (if that means anything), and have the exact same issue.
I agree with the OP who said that the speakerphone feature is one of the main benefits of this phone -- how to get it to work properly?

I just got my second replacement phone from t-mobile.
NO echo with 6.1
Immediately after 6.5 upgrade... I had an echo again.
HOWEVER, Problem may be fixable with replacement. I was originally premature in saying it was the upgrade. While I sometimes get the echo it is not as common as before. For the most part the second replacement seems to have corrected the issue (I still get it sometimes but not always as before).

Same issue here, echoes making the speaker virtually useless and also at times lots of static noise, especially when using the phone (i.e. making notes) whilst the speaker is enabled.
Thought I could bypass it by using a BT speaker, but wouldn't you know it; the BT is faulty and has a whopping range of 1 - 1,5 metres.
Trying to get a replacement as we speak.

The other day I was using the speaker phone right side up and the person on the other end complained of a major echo. As soon as i turned the phone over (upside down) they claimed the echo went away.

pigphish said:
I just got my second replacement phone from t-mobile.
NO echo with 6.1
Immediately afer 6.5 upgrade... I have an echo.
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ugg, I just updated to 6.5 after having the phone for 6 months, now everyone on the other end is complaining of an echo.
Think possibly install the old radio as a solution?

Same problem here, hopefully this thread gets enough attention so that T-Mobile, HTC, or Microsoft does something about it.
I doubt its a hardware issue because it sounds like people who got replacements are still having the same problem. I had the problem from day 1 out of the box, but hesitate to get a replacement because i think they usually give you refurbished ones if you do.

Well, the reason I posted this is because it had been happening to me since day 1 with the 6.1 and then again with the 6.5 T-Mobile ROMS The speaker is too loud and gets picked up by the phone's mic and then sends the sound of the person talking to you right back to them, and they hear an echo. It's the same thing that happens if you're using Skype with someone and your speakers are on too loud. You get stuck in a repeating feedback loop of echo.

did you try changing reduce noise in phone calls in phone advanced options from never to automatically?

I will try that now. I've had it on 'always' until now.
I'll have to try a speakerphone call later though.

tinpanalley said:
Well, the reason I posted this is because it had been happening to me since day 1 with the 6.1 and then again with the 6.5 T-Mobile ROMS The speaker is too loud and gets picked up by the phone's mic and then sends the sound of the person talking to you right back to them, and they hear an echo. It's the same thing that happens if you're using Skype with someone and your speakers are on too loud. You get stuck in a repeating feedback loop of echo.
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I tried lowering the volume of the speakerphone and it still doesnt help.
To replicate this I used my home phone called my cellphone and went into another room. I can hear exactly what the person on the other line is talking about now. Very annoying, but there must be some type of firmware fix.

i have this problem sometimes..im thinking its the connection i get thru the towers

The Jack of Clubs said:
did you try changing reduce noise in phone calls in phone advanced options from never to automatically?
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Tried changing these settings during call with no success.

I think the problem is sound bouncing off of objects close by. I found if I turn the speaker phone on amd place it too close to other objects people hear the echo but if I move it away the echo goes away.

any kind of help will be much appreciated

Hey peeps. I have an issue with my gnex. Everything was fine till 2 days ago. When i make a phone call i hear this cracking sound before i hear the ringtone. Yesterday it got worse. I hear the sound when on a call. Today its worse. I cant hear anything.on the speaker expect that loud cracking noise. Music plays well. System sounds play well. Even viber calls are normal. No sound. Only when making a normal gsm call. Its so loud the person i'm calling can hear the irritating sound. I've tried switching sim cards on my htc but the.issue doesnt exist on that phone. My phone was unrooted till today. I have rooted the phone and tried flashing a new radio. The problem still persists. If anyone is willing to share and help me out and need more information i can provide. Thank you in advance.

this sounds more like a problem with your carrier and not the phone.
Sent from my Galaxy Nexus using XDA

New SIM? Yell at the carrier? Throw the phone into a lava pit?
Sent from my Galaxy Nexus using XDA

i dont know what the problem is. i have tried a different SIM on my nexus and its still the same. weird thing is..the speaker is fine when making calls with viber.
throwing the phone into a lava pit isnt an option. there are no volcanoes where i live.

Might be a defective gnex... just tell Samsung and they'll replace it for you hopefully
Sent from my Galaxy Nexus using XDA

i dont think it is defective. something must have happened. i nvr dropped it. nvr exposed it to water or heat. i have had this phone for abt 4 months now.

Seems like the phone is defective..
This may sound like a far-fetched idea, but if you want, you could try installing another baseband? Don't really see how this would change anything though :/

yup. maybe it has got something to do with the antenna. my viber calls are fine. my speaker makes that noise when calling out or answering a call. loudspeaker does the same thing..and also its the same when using my earphones. i have tried flashing a new baseband yesterday and it didnt work. i even tried installing a custom rom. ARHD 3.0. flashed a new baseband but it is still the same.

Defective ear-piece?

Bad Interferences while call

Hello,
from time to time, persons i'm calling tell me, that they hear really bad interence sounds. They sound like when you bring your phone near to loudspeakers. I can't hear this problems, the call is absolut clear on my side.
When I'm in the car and the phone changes to GSM/Edge, i can hear it over the car-speakers. So i think the problem depends on the GSM-Network.
Is there someone with the same problems? Did someone solved it? Does HTC know this issues?
Thanks for response,
Bond

Some here...
Same with my phone, really loud inteferences on the other side, sometimes louder than my voice. Depends also, how the phone is located in the room. While walking, the noise appears / disappears. Does this have something to do with the three build-in mics to improve the voice quality?
Android: 5.1
Firmware: 2.10.206.2

Im still dealing with this problem. And i couldn't find the absolutly right solution for it.
I bought my phone at amazon.de so i contacted them. They sent it to regenersis to repair it. Regenersis changed the following parts:
36H01982-00M - zam. 36H01936-04M; Speaker, AAC ELECTRONICS, DMSP0815D-J-01-FB
72H09061-00M - EMI Gasket, LCM FPC gasket combine absorber
74H02837-00M - zam. 74H02837-01M, Cover Pre-Assy, Plastic, CIR, Generic Color, Generic Process
The Process needed about one week incl. transfer with DHL and UPS. But after all for nothing. The problem was still there. During this week a read that sometimes this problem is produced from the SIMcard. To check this out you should "cross-change" your simcard with another one maybe from your friend. I didn't done this i just called my provider and he sent me a new card.
The problem is still there in my phone.
Another problem is, i would have to pay for a new nanoSIM. So my old SIM and the new free change SIM are a microSIM i had to cut.
I've contacted Amazon again, i will get a new device on monday. If the problem is still there on the new device i bite the bullet and pay for a native nanoSIM. And after that i have no plan.
If you can read german language... They deal with the same problem on the One M9. I've also wrote down my story there http://www.android-hilfe.de/thema/stoergeraeusche-beim-telefonieren.697510/page-2
Good Luck

After reading the thread on android-hilfe I would say chances are high that cutting your microSIM is the problem. If I were you I would try to use a "real" nanoSIM. I never experienced such problems and I'm using a "real" nanoSIM since I bought the M9.

Sorry, but using the wrong SIM causing interferences is completely nonsense. Looks more like HTC has some shielding problems with the M9.

@blackswan, i would aggree with you. There are no technical connections i could imagine. But i've read about from different sides, not just from people in forums who are oracleing about.
From my part i've got the new device from amazon. It seems the problem has been solved. The "old" One M9 was from Taiwan, the new one is from Hsinchu. Unfortunately the display of the new one is with a hint of green. I hope i can get used to it during the time. Everything else works well.

After two weeks of absence, I received my HTC back from service. What should I say? They change the speaker of my phone!!! Needless to say that the interferences still remain.
Sent again with 4 picture to explain the problem. Hopefully someone there will understand. If this try fails again, I will reverse the purchase!

I have had the same problem intermittently when connected to bluetooth in the car. Really bad feedback on the other end that i cant hear at all.
My carrier is o2uk and it happens on any band.
I wish I stole my HTC M9.

In/Out call issues

Hi,
Since I bought this phone I have (randomly) problems in out and in calls.
The other day, I had a phone interview (that I couldn't hear anything because of it) so I decided to do something.
It could be in every call, the sound suddenly sound like the volume decreases to almost 0 and like I lost my signal together.
During those calls I'm with full 4G signal and now with Feb patch (the same issue was with January patch).
Is that a familiar issue?
I'm very frustrated that my $900 flagship can't do (almost) any calls.

No, not heard of this one before. Have you contacted Google for assistance?

sounds like an escort issue

efee123 said:
Hi,
Since I bought this phone I have (randomly) problems in out and in calls.
The other day, I had a phone interview (that I couldn't hear anything because of it) so I decided to do something.
It could be in every call, the sound suddenly sound like the volume decreases to almost 0 and like I lost my signal together.
During those calls I'm with full 4G signal and now with Feb patch (the same issue was with January patch).
Is that a familiar issue?
I'm very frustrated that my $900 flagship can't do (almost) any calls.
Click to expand...
Click to collapse
I've had call issues as well. Many times I've made a call that actually went through... But I couldn't hear a ring or the other person, and they couldn't hear me. I've been trying several things to track down the issue. I'm thinking it may have something to do with wearing a smartwatch....
The watch is somehow intercepting the call. I have a Samsung Gear S3

flex360 said:
sounds like an escort issue
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Nice! ??

efee123 said:
Hi, Since I bought this phone I have (randomly) problems in out and in calls.
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Click to collapse
Which carrier are you using?

Where in the World are your signals from?

Taimen_#1
Hey y'all, just for the record unfortunately the other day I had to RMA mine because all of the sudden no matter what I tried the other person couldn't hear me unless I put my mouth right up against the mic. I tried the latest factory image and restored to like new condition and everything else I could think of but the problem still persist.

Samuel Holland said:
Hey y'all, just for the record unfortunately the other day I had to RMA mine because all of the sudden no matter what I tried the other person couldn't hear me unless I put my mouth right up against the mic. I tried the latest factory image and restored to like new condition and everything else I could think of but the problem still persist.
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Click to collapse
I've had similar problems, google support was useless and just want to RMA to device every time. Um, how about you actually look at the code guys?

Static noise during a call.

Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not

wazka2 said:
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
Click to expand...
Click to collapse
I had this issue on one call, but now I don't but I did get an RMA for it.

DespairFactor said:
I had this issue on one call, but now I don't but I did get an RMA for it.
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So is your RMA device free from that problem?

wazka2 said:
So is your RMA device free from that problem?
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Haven't opened it yet to test

DespairFactor said:
Haven't opened it yet to test
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Let me know please

I too have this issue.
But this issue is more pronounced when I am on VoLTE calls.
Contacted Google Support and yet to receive a response from them.

I have been offered RMA from Google but I want to hold on for now to see if an update will fix it. I reckon most phones have it but not everyone notice it or is bothered.

RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.

djy said:
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
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Thanks for feedback.
From your experience, does it happens on every call you make?
For me I can only hear it on some calls.
Someone on Reddit posted that:
Update from OP : Today I met the Google technician at a public cafe - this is the guy assigned by Google support to pick my mobile for servicing. He calmly asked me to unlock the phone and hand it to him, I did, and then he popped out the sim. He switched to another sim, (he was carrying one) and toggled airplane mode and back.
He placed a call and handed the phone over to me. I was like, meh, I've already tried this. But surprisingly, I got no static, no noise. I thought it was a temporary thing, so I ordered coffee and we continued talking about the device while I kept trying to call friends and test the device. No issues again!
He then explained the issue to me - this device earpiece isn't the problem, the baseband/kernel on this device causes it to have lesser signal strength. As soon as I switched to a network with proper VOLTE, the issue disappeared. This is because not all network towers are compatible with this version of the modem's software. Either the networks need signal strength upgrades, or baseband kernels need fixing. Either way, Google is already working with service providers to fix such issues.
He then asked me to not submit the device for repair/factory inspection. I was so confused by not being able to reproduce the issue then, so I went along with his suggestion.
So now, I have a perfectly working device that suffers in poor signal conditions... What happened with your device?

Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.

Same problem. Already have the RMA in route.

Have you tried calls via WhatsApp, doing same?

djy said:
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
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That's the thing , I tried friends Xiaomi mi 6 and it's perfectly clear without any background noises.
Mine is not always present it's coming and going. I am affriad I will get worse that the one I have now.
I will wait and see how much it bothers be
Probably all units got it to some degree.

I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2

Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL

htusa said:
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
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Sad
Keep us updated on this please?
ram4ufriends said:
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
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I had same problem on my Pixel 2.

Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !

I have the same problem with buzzing in the earpiece during call. Additionally many people say that they can not hear me correctly, my voice is skipping. I hope that they will fix it in the next update as it seems to be modem related. Some calls are normal and some have these problems. Unfortunately I can not RMA as Google is not officially selling pixels in Poland.

wazka2 said:
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
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Click to collapse
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.

zetsumeikuro said:
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
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My first one was bad at my house and this one is perfect