Develop Bugs

(T-Mobile) Touch Pro 2 speaker phone issue

Putting someone on speaker creates a very annoying echo for the person you're talking to of their own voice. Anyone figure out a fix for this yet?

tinpanalley said:
Putting someone on speaker creates a very annoying echo for the person you're talking to of their own voice. Anyone figure out a fix for this yet?
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Click to collapse
I have the same exact problem. I did notice that i didnt have this problem speaking to my cousin who has a G1. Im not sure if it has to deal with the type of phone or what but it is definitely annoying, esp seeing as the speakerphone is one of the phones key features.

Same problem on t-mobile tp2. I even got the phone recplaced by t-mobile and have the same issue. Is it a flaw in the phone?

It's because it records its own sound off the speaker. I can't believe they didn't think about this???

so this is a known issue for all tp2? i was thinking it might have something to do with the noise cancellation.

trying second replacement now... hopefully bumps the problem away

I have similar issues, but my main issue is that I cannot hear on speakerphone--there is a lot of static and the sound cuts in and out. As soon as I switch to headset or standard speaker, I have none of those problems.

I am using Tilt2, Energy Rom (if that means anything), and have the exact same issue.
I agree with the OP who said that the speakerphone feature is one of the main benefits of this phone -- how to get it to work properly?

I just got my second replacement phone from t-mobile.
NO echo with 6.1
Immediately after 6.5 upgrade... I had an echo again.
HOWEVER, Problem may be fixable with replacement. I was originally premature in saying it was the upgrade. While I sometimes get the echo it is not as common as before. For the most part the second replacement seems to have corrected the issue (I still get it sometimes but not always as before).

Same issue here, echoes making the speaker virtually useless and also at times lots of static noise, especially when using the phone (i.e. making notes) whilst the speaker is enabled.
Thought I could bypass it by using a BT speaker, but wouldn't you know it; the BT is faulty and has a whopping range of 1 - 1,5 metres.
Trying to get a replacement as we speak.

The other day I was using the speaker phone right side up and the person on the other end complained of a major echo. As soon as i turned the phone over (upside down) they claimed the echo went away.

pigphish said:
I just got my second replacement phone from t-mobile.
NO echo with 6.1
Immediately afer 6.5 upgrade... I have an echo.
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Click to collapse
ugg, I just updated to 6.5 after having the phone for 6 months, now everyone on the other end is complaining of an echo.
Think possibly install the old radio as a solution?

Same problem here, hopefully this thread gets enough attention so that T-Mobile, HTC, or Microsoft does something about it.
I doubt its a hardware issue because it sounds like people who got replacements are still having the same problem. I had the problem from day 1 out of the box, but hesitate to get a replacement because i think they usually give you refurbished ones if you do.

Well, the reason I posted this is because it had been happening to me since day 1 with the 6.1 and then again with the 6.5 T-Mobile ROMS The speaker is too loud and gets picked up by the phone's mic and then sends the sound of the person talking to you right back to them, and they hear an echo. It's the same thing that happens if you're using Skype with someone and your speakers are on too loud. You get stuck in a repeating feedback loop of echo.

did you try changing reduce noise in phone calls in phone advanced options from never to automatically?

I will try that now. I've had it on 'always' until now.
I'll have to try a speakerphone call later though.

tinpanalley said:
Well, the reason I posted this is because it had been happening to me since day 1 with the 6.1 and then again with the 6.5 T-Mobile ROMS The speaker is too loud and gets picked up by the phone's mic and then sends the sound of the person talking to you right back to them, and they hear an echo. It's the same thing that happens if you're using Skype with someone and your speakers are on too loud. You get stuck in a repeating feedback loop of echo.
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I tried lowering the volume of the speakerphone and it still doesnt help.
To replicate this I used my home phone called my cellphone and went into another room. I can hear exactly what the person on the other line is talking about now. Very annoying, but there must be some type of firmware fix.

i have this problem sometimes..im thinking its the connection i get thru the towers

The Jack of Clubs said:
did you try changing reduce noise in phone calls in phone advanced options from never to automatically?
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Click to collapse
Tried changing these settings during call with no success.

I think the problem is sound bouncing off of objects close by. I found if I turn the speaker phone on amd place it too close to other objects people hear the echo but if I move it away the echo goes away.

[q] Poor call clarity D855----earpiece crackles during call

Im using d855 , from the beginning the call clarity is very poor, calls are having distortion like broken voices
while talking with the phone ear piece. The other end ie the person receiving call is having no issues at all.
Headphone and loudspeaker clarity is better.
Is it a faulty ear piece or a some software problem.
Is there any one else facing the same problem.
Please help.

Maybe faulty, have you tried rebooting and seeing if that helps?
I have to say my G3 is much better than my previous note 3 or Htc one for call clarity

ant78 said:
Maybe faulty, have you tried rebooting and seeing if that helps?
I have to say my G3 is much better than my previous note 3 or Htc one for call clarity
Click to expand...
Click to collapse
Thanks for your suggestions.
Great to hear that you getting good clarity on G3 than other devices.
Tried rebooting and resetting the device but no luck.
My intention is to make sure whether its a software bug or hard ware fault before handing over to the
service center.

mpt123 said:
Im using d855 , from the beginning the call clarity is very poor, calls are having distortion like broken voices
while talking with the phone ear piece. The other end ie the person receiving call is having no issues at all.
Headphone and loudspeaker clarity is better.
Is it a faulty ear piece or a some software problem.
Is there any one else facing the same problem.
Please help.
Click to expand...
Click to collapse
Hi @mpt123
I have the same problem here:
http://forum.xda-developers.com/lg-g3/general/poor-call-quality-distortion-noise-t2808530
But, I can't consistently reproduce it - last evening it was consistently terrible, this morning it is consistently fine. I haven't rebooted in-between so I can't work out what is going on.
One thing is - I do frequently connect and disconnect from Bluetooth headset in my car - and I wonder whether this has any influence. Do you use a BT headset?
Also, do you find it is ALWAYS bad, or is it inconsistent like mine?

ant78 said:
Maybe faulty, have you tried rebooting and seeing if that helps?
I have to say my G3 is much better than my previous note 3 or Htc one for call clarity
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Click to collapse
BlueC78 said:
Hi @mpt123
I have the same problem here:
http://forum.xda-developers.com/lg-g3/general/poor-call-quality-distortion-noise-t2808530
But, I can't consistently reproduce it - last evening it was consistently terrible, this morning it is consistently fine. I haven't rebooted in-between so I can't work out what is going on.
One thing is - I do frequently connect and disconnect from Bluetooth headset in my car - and I wonder whether this has any influence. Do you use a BT headset?
Also, do you find it is ALWAYS bad, or is it inconsistent like mine?
Click to expand...
Click to collapse
Hi, this problem is consistent for me all the time.
I'm using it with my headset, speaker mode and bluetooth , all of these worked well without any problem.
I have given this to LG service center and they confirmed it is due to the faulty earpiece.
They asked me to wait for 3 days to do the repairing . I took it back given to the showroom where i purchased
it, the manager promised me tomorrow they will get it replaced with a new one as my demand.
Also for your information in my case i did reset my mob, flashed it with the European firmware to make sure that the
problem is with hardware.
Hope this information will be useful for you at some time.

mpt123 said:
Hi, this problem is consistent for me all the time.
I'm using it with my headset, speaker mode and bluetooth , all of these worked well without any problem.
I have given this to LG service center and they confirmed it is due to the faulty earpiece.
They asked me to wait for 3 days to do the repairing . I took it back given to the showroom where i purchased
it, the manager promised me tomorrow they will get it replaced with a new one as my demand.
Also for your information in my case i did reset my mob, flashed it with the European firmware to make sure that the
problem is with hardware.
Hope this information will be useful for you at some time.
Click to expand...
Click to collapse
Yes I had the same problem with my earpiece. I went to CPW and got it exchanged, which was a bit of a hassle because I had to set the phone up again. Although I do have to say the LG Backup software is actually rather good. Backed up my homescreen layout and settings so not too bad.
However I now have a brand new phone and it has exactly the same issues with crackling and vibration. Almost like the speaker is too loud for itself but it really is not that loud or clear.
Do you think I should try to get another replacement?

jbak98 said:
Yes I had the same problem with my earpiece. I went to CPW and got it exchanged, which was a bit of a hassle because I had to set the phone up again. Although I do have to say the LG Backup software is actually rather good. Backed up my homescreen layout and settings so not too bad.
However I now have a brand new phone and it has exactly the same issues with crackling and vibration. Almost like the speaker is too loud for itself but it really is not that loud or clear.
Do you think I should try to get another replacement?
Click to expand...
Click to collapse
I'm interested to know what network you are on? And does the crackling always happen, or is it only if you're in bad coverage area? Or some other cause/factor?
Tonight my phone behaves fine, but I'm worried there is some problem.

BlueC78 said:
I'm interested to know what network you are on? And does the crackling always happen, or is it only if you're in bad coverage area? Or some other cause/factor?
Tonight my phone behaves fine, but I'm worried there is some problem.
Click to expand...
Click to collapse
I am with Vodafone. I had the same thought just this afternoon and I think maybe it might be a signal problem. It seems to be worse when I am at home where I have full 4G coverage. I am going to turn off 4G tomorrow and do some testing just using 3G and see the difference.
Will keep you posted!
Sent from my LG-D855 using XDA Free mobile app

Hi I made a post on the other thread as I have the same problem. I'm also on Vodafone. I'm only in a 3g area not 4g but as I'm using a Three network handset I have no option to just switch to GSM.
I have however tried Skype through wifi and data and the earpiece is crystal clear so I agree this appears to be either software or network related.
Will keep you posted!
Sent from my LG-D855 using XDA Free mobile app[/QUOTE]

I called CPW today and they were great. Took it to my local outlet and they swapped it out for a new handset without any hassle at all. They have a 28 day exchange policy which they totally seem to honour.
Not had a lot of chance to test the replacement, but the calls I have made have been crystal clear with no noise, crackling, or distortion. Will update again after a few days.
To re-cap: I had crackling and distortion on the majority of calls but only when using the earpiece - sometime it was worse than other times. It was always fine when in speaker mode or using bluetooth. New handset doesn't seem to have this problem.

BlueC78 said:
I called CPW today and they were great. Took it to my local outlet and they swapped it out for a new handset without any hassle at all. They have a 28 day exchange policy which they totally seem to honour.
Not had a lot of chance to test the replacement, but the calls I have made have been crystal clear with no noise, crackling, or distortion. Will update again after a few days.
To re-cap: I had crackling and distortion on the majority of calls but only when using the earpiece - sometime it was worse than other times. It was always fine when in speaker mode or using bluetooth. New handset doesn't seem to have this problem.
Click to expand...
Click to collapse
which network are you using the phone on?

inzimam said:
which network are you using the phone on?
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Click to collapse
EE uk (orange). 3g not 4g.

BlueC78 said:
EE uk (orange). 3g not 4g.
Click to expand...
Click to collapse
OK thanks
the weird thing is that when using skype its always crystal clear. its just GSM calls, so surely can't be hardware issue can it.
I'm going to try a hard reset, still waiting on the UK rom to download.

jbak98 said:
Yes I had the same problem with my earpiece. I went to CPW and got it exchanged, which was a bit of a hassle because I had to set the phone up again. Although I do have to say the LG Backup software is actually rather good. Backed up my homescreen layout and settings so not too bad.
However I now have a brand new phone and it has exactly the same issues with crackling and vibration. Almost like the speaker is too loud for itself but it really is not that loud or clear.
Do you think I should try to get another replacement?
Click to expand...
Click to collapse
I had my phone replacement yesterday with a new one ,the earpiece is very clear though is not that that loud but iam very happy
with it bcz the earpiece on the previous one was so noisy with crackling sounds and i had to use my headphones all the time.
I have seen many reviews with excellent results on call clarity and all , so its shouldnt be a common problem with the phone.
Try to switch the network and compare the clarity , if the results are same then go for replacement.

I have exactly the same problem... All the way here in HK!
There may be a Faulty production batch. Unfortunately the retailers in HK only do 10 Days Swaps so will have to hit the LG Service Center... hopefully it is covered by the Warranty!

KaviH said:
I have exactly the same problem... All the way here in HK!
There may be a Faulty production batch. Unfortunately the retailers in HK only do 10 Days Swaps so will have to hit the LG Service Center... hopefully it is covered by the Warranty!
Click to expand...
Click to collapse
I bought it from ebay and the seller has arranged a replacement with Three. Remind me to just pay the extra money and buy it sim free

Got the replacement already! I've tested out the earpiece and definitely no crackle and its loud.
I will test the rest of the phone and hopefully no issues
Sent from my GT-I9505 using XDA Free mobile app

LG G3 Earpiece Noise Problem
Unfortunately before buying this handset I have not checked about the problems that already exists. I also got G3 with same earpiece digital noise/ buzzing noise problem which usually comes when it first try to connect after dialing the number and then it comes during the call also.
I got 1 phone replaced in Bangalore Sangeetha within 2 days of purchase and the 2nd phone also have the same problem. It seems some batch problem. This is my first LG phone and hopefully the last one.
I have given 2nd phone back to Sangeetha although they suggested me to go to LG center. I don't know where this phone will take me, preparing for a customer court :crying:

I've got this problem with my D850 in the UK on Three, I hear a crack or pop a few times during a call. Has anyone tried turning off noise suppression and voice enhancement in call settings to see if that makes any difference?

I turned off voice enhancement and call quality has improved so far.

No call audio!!!

This is driving me crazy. I bought the LG G3 about two months ago and a month in i dropped it and the screen broke. I had to wait three weeks for them to repair it because they ****ed up and I just got it back today and behold, I can't hear when people call me. They can hear me and I can hear them on both speaker and with headsets. There is no buzzing or anything like that, just no audio. The speakers work fine with everything else.
Before you answer, No, it's not on mute, yes I checked all the settings to make sure everything was like it should be and I even reset it to factory settings. Please help someone, i'm pissed of to no end and I would love whoever helped me fix this. I really dont feel like waiting another three god damn weeks for my phone back seeing how I've had it for not even a day now.

hundur1995 said:
This is driving me crazy. I bought the LG G3 about two months ago and a month in i dropped it and the screen broke. I had to wait three weeks for them to repair it because they ****ed up and I just got it back today and behold, I can't hear when people call me. They can hear me and I can hear them on both speaker and with headsets. There is no buzzing or anything like that, just no audio. The speakers work fine with everything else.
Before you answer, No, it's not on mute, yes I checked all the settings to make sure everything was like it should be and I even reset it to factory settings. Please help someone, i'm pissed of to no end and I would love whoever helped me fix this. I really dont feel like waiting another three god damn weeks for my phone back seeing how I've had it for not even a day now.
Click to expand...
Click to collapse
I had the same problem. Never dropped mine though. On hindsight, I recall a few people stating I was difficult to hear and vice versa up to a week before I ran into the same thing as you. Suddenly (as of last Friday, I lost all audio through the earpiece (speakerphone and BT were all that worked). I went in to a TMO store Friday afternoon and am happy to say I got my warranty replacement this afternoon. So far all is OK.
The whole thing was really disappointing. I had just gotten the phone as of 8/12

Static noise during a call.

Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not

wazka2 said:
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
Click to expand...
Click to collapse
I had this issue on one call, but now I don't but I did get an RMA for it.

DespairFactor said:
I had this issue on one call, but now I don't but I did get an RMA for it.
Click to expand...
Click to collapse
So is your RMA device free from that problem?

wazka2 said:
So is your RMA device free from that problem?
Click to expand...
Click to collapse
Haven't opened it yet to test

DespairFactor said:
Haven't opened it yet to test
Click to expand...
Click to collapse
Let me know please

I too have this issue.
But this issue is more pronounced when I am on VoLTE calls.
Contacted Google Support and yet to receive a response from them.

I have been offered RMA from Google but I want to hold on for now to see if an update will fix it. I reckon most phones have it but not everyone notice it or is bothered.

RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.

djy said:
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
Click to expand...
Click to collapse
Thanks for feedback.
From your experience, does it happens on every call you make?
For me I can only hear it on some calls.
Someone on Reddit posted that:
Update from OP : Today I met the Google technician at a public cafe - this is the guy assigned by Google support to pick my mobile for servicing. He calmly asked me to unlock the phone and hand it to him, I did, and then he popped out the sim. He switched to another sim, (he was carrying one) and toggled airplane mode and back.
He placed a call and handed the phone over to me. I was like, meh, I've already tried this. But surprisingly, I got no static, no noise. I thought it was a temporary thing, so I ordered coffee and we continued talking about the device while I kept trying to call friends and test the device. No issues again!
He then explained the issue to me - this device earpiece isn't the problem, the baseband/kernel on this device causes it to have lesser signal strength. As soon as I switched to a network with proper VOLTE, the issue disappeared. This is because not all network towers are compatible with this version of the modem's software. Either the networks need signal strength upgrades, or baseband kernels need fixing. Either way, Google is already working with service providers to fix such issues.
He then asked me to not submit the device for repair/factory inspection. I was so confused by not being able to reproduce the issue then, so I went along with his suggestion.
So now, I have a perfectly working device that suffers in poor signal conditions... What happened with your device?

Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.

Same problem. Already have the RMA in route.

Have you tried calls via WhatsApp, doing same?

djy said:
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
Click to expand...
Click to collapse
That's the thing , I tried friends Xiaomi mi 6 and it's perfectly clear without any background noises.
Mine is not always present it's coming and going. I am affriad I will get worse that the one I have now.
I will wait and see how much it bothers be
Probably all units got it to some degree.

I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2

Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL

htusa said:
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
Click to expand...
Click to collapse
Sad
Keep us updated on this please?
ram4ufriends said:
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
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Click to collapse
I had same problem on my Pixel 2.

Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !

I have the same problem with buzzing in the earpiece during call. Additionally many people say that they can not hear me correctly, my voice is skipping. I hope that they will fix it in the next update as it seems to be modem related. Some calls are normal and some have these problems. Unfortunately I can not RMA as Google is not officially selling pixels in Poland.

wazka2 said:
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
Click to expand...
Click to collapse
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.

zetsumeikuro said:
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
Click to expand...
Click to collapse
My first one was bad at my house and this one is perfect

Xiaomi mi9 se calling problem

Hello.
I have bought a Mi9 se and im really happy with it until i discovered a problem in calling feature.
I have the latest rom of Miui(11).
The problem im facing is that at random time in calls, caller cannot hear me or my voice is shuttering like there is no signal, but i can hear him very good and my signal is everytime good.
I have bought this device from another person with the warranty On for some months ago but the store that the other person bought the phone is now closed and unfortunately there is no official warranty in my country, so for now i have no warranty available to send it and fix it.
Is that a problem of miui 11? Or a modem problem?
Thanks in advance,
Michael

You're not alone. In my case during a phone call (not always) I can't hear the other person (when he calls me). Switching to speaker or starting a new phone call helps. I think it can be the problem of ultrasound sensor. I'm brushing the little crates next to earpiece and I think it helps for some time. I'm on miui 12 android 10 and faced this problem couple days ago. So I don't think it's software related.

coolek33 said:
You're not alone. In my case during a phone call (not always) I can't hear the other person (when he calls me). Switching to speaker or starting a new phone call helps. I think it can be the problem of ultrasound sensor. I'm brushing the little crates next to earpiece and I think it helps for some time. I'm on miui 12 android 10 and faced this problem couple days ago. So I don't think it's software related.
Click to expand...
Click to collapse
Good afternoon,
I have a similar problem. When I talk on my cell phone, the sound starts to decrease in the handset and it's as if a robot is talking.
I have to end the calls and call again and after that the call will be good. At first it happened almost every month and now almost every day.
Is there a solution to the problem?
I have the latest updates
Thank you

Solution? Doubt it. Clean the speakerphone area with tooth brush. Maybe it's dirty and getting ultrasound sensor confused.

Yes, I have solution. Install other dialer app. I'm using "GDialer-47.0.304052675-publicbeta-arm64_Patched_by_DJ.apk" and I don't have problems anymore with calls. It's very annoying bug.

maky111 said:
Good afternoon,
I have a similar problem. When I talk on my cell phone, the sound starts to decrease in the handset and it's as if a robot is talking.
I have to end the calls and call again and after that the call will be good. At first it happened almost every month and now almost every day.
Is there a solution to the problem?
I have the latest updates
Thank you
Click to expand...
Click to collapse
The same here. Did you fix It?