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Seriously thought... I'm getting another replacement in the mail tomorrow due to the other replacement having a purple tint. (3rd replacement) I see people posting how they walked into a store and got a replacement there... How do you guys walk into stores and get replacements instead of having to get them through the mail?
PS. Verizon Nexus not GSM.
Its at the Verizon stores with tech support in them. Sometimes they will do that there.
Sent from my Galaxy Nexus using Tapatalk 2
Gotcha. If this next one doesn't work I might be going to a razr maxxx.
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I wouldn't recommend razr maxx. My friend had one screen went faulty within a week
It's of my understanding that Verizon corporate stores are the way to go for troubleshooting and the replacement has to do with quantity and model of phone in the store at the time. Clearly they don't want to be tossing out devices that are fresh. I've never been offered up a straight replacement but have been with two people, one with VZW and the other TMOB and both were exchanged on the spot.
The new replacement is almost here. So hopefully it gets here and is working perfectly. We will see.
Sent from my Galaxy Nexus using Tapatalk 2
I dropped my Nexus and cracked the screen. I am a TMobile customer and pay for insurance. Asurion just offered me the SIII in exchange for my cracked Nexus for $130 deductible. Looking for advice on as to whether I should do the exchange or pay $200 to have the screen replaced.
I'd personally stick with the Nexus. I bought it for a reason (Latest updates, and AOSP) not for the hardware so I would just want my Nexus fixed and back in one piece.
miketoasty said:
I'd personally stick with the Nexus. I bought it for a reason (Latest updates, and AOSP) not for the hardware so I would just want my Nexus fixed and back in one piece.
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That's what I'm thinking. The additional $70 for replacement of the screen is a cost I'm willing to take to avoid delayed updates and TouchWiz
I do Believe CM10 is on the SG3 but i would pay for the screen as well. The SG3 is a nice phone but its only going to get left behind at one point where the nexus will not get left behind for along time.
$130 for GSIII
$475 resale value of the GSIII
$345 left
$360 new play store Nexus with 1 year warranty from Google
That puts you at $15 out of pocket for a brand new Gnex with warranty.
lowandbehold said:
$130 for GSIII
$475 resale value of the GSIII
$345 left
$360 new play store Nexus with 1 year warranty from Google
That puts you at $15 out of pocket for a brand new Gnex with warranty.
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I don't want to deal with the hassle of selling a refurbished GSIII.
Beggars1923 said:
I don't want to deal with the hassle of selling a refurbished GSIII.
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Click to collapse
Tell you what, you get the GSIII and I will trade you my Gnex. You are still saving $70...
Damn, tmo insurance covers a gnex? I didn't think it would since it's not a tmo device.
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TJBunch1228 said:
Damn, tmo insurance covers a gnex? I didn't think it would since it's not a tmo device.
Sent from my Galaxy Nexus using Tapatalk 2
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They cover it but they won't replace it with another Nexus since TMO doesn't sell it.
Beggars1923 said:
They cover it but they won't replace it with another Nexus since TMO doesn't sell it.
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Click to collapse
Yeah I figured as much since they offered you an S3. I am surprised, I didn't think they'd insure a device they didn't sell. I was considering ditching the insurance on my line since I got the nex, but will probably leave it now since I know that.
S3 is tempting... I would go for it, just for the bigger screen. If you don't like it, it's easy to sell and replace with another gnex. But I get serious phone ADD, so I like changing it up.
Sent from my Galaxy Nexus using Tapatalk 2
lowandbehold said:
$130 for GSIII
$475 resale value of the GSIII
$345 left
$360 new play store Nexus with 1 year warranty from Google
That puts you at $15 out of pocket for a brand new Gnex with warranty.
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Click to collapse
This +10000000000
Sent from my Nexus 7 using Tapatalk 2
Are they making you return the nexus?
Sent from my Galaxy Nexus using xda premium
I love my nexus but I would prefer a galaxy siii any day.
Sent from my Galaxy Nexus using xda premium
Contract only?
Sent from my Galaxy Nexus using xda app-developers app
Your lucky. I went to warranty mine a couple days ago for a defective charge port any they refused to acknowledge a galaxy nexus. Swore up and down I have a nexus s and offered me a vibrant. Damn vibrant.
Sent from my Galaxy Nexus using xda premium
I work with Koreans and I'm pretty sure they all know about the GS III, (they even know about the Galaxy Note II and it hasn't even been released yet) but they've never heard of or ever seen a Galaxy Nexus. When they first saw my phone they told me it looked a lot better than the GS III and also commented about the clean appearance.
Did you have to talk to a live rep or just submit the claim online?
Sent from my Galaxy Nexus using xda app-developers app
i n f a m o u s said:
I work with Koreans and I'm pretty sure they all know about the GS III, (they even know about the Galaxy Note II and it hasn't even been released yet) but they've never heard of or ever seen a Galaxy Nexus. When they first saw my phone they told me it looked a lot better than the GS III and also commented about the clean appearance.
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Click to collapse
Because it doesn't have the ugly samsung logo in front of the phone, huge + imo.
Beggars1923 said:
I dropped my Nexus and cracked the screen. I am a TMobile customer and pay for insurance. Asurion just offered me the SIII in exchange for my cracked Nexus for $130 deductible. Looking for advice on as to whether I should do the exchange or pay $200 to have the screen replaced.
Click to expand...
Click to collapse
I think the question of the hour is, are you on tmobile contract with insurance or the new prepaid insurance? A lot of us are probably wondering about that...
Also personally I would go for the SIII... My girl just got one on a upgrade for her sero account. I hate touchwiz, but CM10 is out and I would bet CM11 (Android 4.2) wont take very long after the ASOP is released.
I also wouldn't worry about device support. Samsung has already sold over 20 million of them and it will probably be samsungs top selling phone. Too many people will have them for the developer community here to stop supporting them for some time. I upgrade every year or so myself, I would definitely trade out my Gnex for a SIII..
I really like having some hardware buttons so I don't have to use something like LMT for fullscreen and having the SDCard slot is alos a +
That insurance company will cover any phone you may have. It doesnt matter they even cover the iPhone for that matter. It doesnt have to be a tmobile phone but of course they will offer you a tmobile phone. But for a Gnexus a s3 thats good... oh and one thing they will send it to you brand new not old. because you are having a different phone replaced. so get the s3 sale it buy a gnexus and have some cash on your pocket. Good deal
So now that numerous replacement Note 7's have also been reported to catch fire or 'blow' up, what is the best course of action for the consumer?
I got my replacement at a Verizon store on 23rd September, and so far haven't had any issues.
Please advise
I'm a vzw employee. I love this phone but unfortunately I think I'm going to return mine. Mainly because I usually sell a year afterwards and I don't think there will be a market for this phone a year from now. I don't know what I want, had a 6p before this. I might go with pixel xl unfortunately.
Sent from my SM-N930V using Tapatalk
SCDroid said:
I'm a vzw employee. I love this phone but unfortunately I think I'm going to return mine. Mainly because I usually sell a year afterwards and I don't think there will be a market for this phone a year from now. I don't know what I want, had a 6p before this. I might go with pixel xl unfortunately.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
As a VZW employee, do you know when the LG V20 pre-orders are going to be up? I'm going to return my Note 7 but I want to put the money down on a pre-order for the LG V20.
I just talked to verizon chat to setup my return. No swap. No other device. Return. End of story. The next stop after that will be to return the samsung branded accessories to bestbuy.
dottat said:
I just talked to verizon chat to setup my return. No swap. No other device. Return. End of story. The next stop after that will be to return the samsung branded accessories to bestbuy.
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What phone do you think you would get? I am considering going back to the S7 Edge.
thewagdy said:
What phone do you think you would get? I am considering going back to the S7 Edge.
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Click to collapse
I just went back to my HTC 10. Took the refund route rather than forced into a phone at full price I don't want.
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dottat said:
I just went back to my HTC 10. Took the refund route rather than forced into a phone at full price I don't want.
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Click to collapse
My only backup phone at the moment is an HTC M8. I don't know how long I can last on that.
Mine is the N4. I will keep the N7 until they do another recall then turn it in. If they release the N7 again I will get it... sometimes **** happens but no other phone beats the N7....
Sent from my SM-N930V using XDA-Developers mobile app
Won't they just blacklist all the IMEIs on major carriers eventually? You cannot sell or buy Note 7s on Swappa now!
There's already a thread in news forum - http://forum.xda-developers.com/verizon-note-7/how-to/samsung-looking-recall-t3475723/page1 would be easier to just keep things together.
when is the V20 coming to verizon? I think many of us are looking at the Pixel or V20?
SCDroid said:
I'm a vzw employee. I love this phone but unfortunately I think I'm going to return mine. Mainly because I usually sell a year afterwards and I don't think there will be a market for this phone a year from now. I don't know what I want, had a 6p before this. I might go with pixel xl unfortunately.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I'm on the same boat. I keep phones for a year and sale them after I purchase the new device. In this case I don't see myself being able to sale it, which makes hard for me to keep the phone despite of how much I want to keep it.
I will consider the Pixel XL... I just don't want to give up my Note 7. Phone is beautiful, Samsung Pay, water proof.... Just too good of a phone.
SCDroid said:
I'm a vzw employee. I love this phone but unfortunately I think I'm going to return mine. Mainly because I usually sell a year afterwards and I don't think there will be a market for this phone a year from now. I don't know what I want, had a 6p before this. I might go with pixel xl unfortunately.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I'm on the same boat. I keep phones for a year and sale them after I purchase the new device. In this case I don't see myself being able to sale it, which makes hard for me to keep the phone despite of how much I want to keep it.
I will consider the Pixel XL but I
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Alright... so this is a long story, but I needed some input to see if anyone has some suggestions. The whole story starts in November around Thanksgiving. I ordered a Pixel XL through Verizon. Sometime Mid-January I actually received the thing and it seemed to be going great. Until the battery stopped charging reliably and randomly just dropping 15% or so in about a minute. I called Verizon and they would replace the device, but had no idea when I could expect a new one. I then called Google. Google said since I got the device from Verizon they would only offer a "Standard Exchange" and not an Advanced. They "claimed" it was something about not having some random information, despite me offering to provide any information or even pay for the device until the got it back. They still refused, but since they had the devices in stock I sent my phone away to be replaced.
Fast forward about 4 and a half weeks (including MANY emails and phone calls) I finally got my device. During those 4 weeks I got numerous stories from Google about how my replacement was sent and then returned to them (but they didn't have tracking information), was sent and to be received the next day (this time they sent me tracking information for the return and not any replacement), and the stories go on... It would have been funny if it wasn't so depressing how disorganized and inept they seemed to be.
I swapped my sim card and my phone worked for about 5 days until today. It stopped working and said I needed to activate it. I called Verizon and they said the device couldn't be activated because it didn't exist in their system. This is RMA device from Google was marked as a Verizon device and had a Verizon Sim in it when I received it from Google.
The Verizon rep called Google. The Google 1st tier was clueless, and got a 2nd tier. He was also clueless. He kept saying that the devices were unlocked. He was surprised it even had a sim card in it when I got it. He then transferred me to a 3rd tier who said we should replace the device, but again because I didn't buy it from Google they would only offer a standard replacement (yes.. the same replacement that took 4 weeks before).
He offered to "escalate it", whatever that means. Verizon can't replace the phone because they have no record of this device... Google will only replace it in about 4 weeks... and I have a device I can't use....
Honestly I'm not even sure what to do. The Verizon lady told me that Google is supposed to register the phones with them but they didn't. Even Google admitted that this was their problem, but still will only offer a standard replacement.
Anyone had an experience like this? Anything I can do?
https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk
FUZER384 said:
https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk
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Click to collapse
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.
efaden said:
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.
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Click to collapse
About a week. Once the tracking information started reporting they sent replacement
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FUZER384 said:
About a week. Once the tracking information started reporting they sent replacement
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Click to collapse
Yeah. I printed the smart post label on a Sunday and posted that Monday. It took 3.5 weeks for them to receive and process my phone. Then 3 days to ship and 3 days in transit. So a little over 4 weeks to actually get my phone.
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
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FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
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Click to collapse
To top it off they used smart post both ways....
FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
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Click to collapse
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
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Click to collapse
Yep... and they use smart post... and take about 6 days to "process" it after they get it back...
zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
In this thread there is another guy that got his before they received his old phone
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FUZER384 said:
In this thread there is another guy that got his before they received his old phone
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Click to collapse
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.
zaksimmermon said:
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.
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Click to collapse
Man that sucks really bad. I am hoping I won't have to deal with that through Project Fi. They were pretty good when I had the 6P.
My Pixel 2XL has had terrible battery life recently, and Accubattery tells me that my estimated capacity is around 3000 mAh.. I'm considering getting a replacement from Verizon since my family has the insurance plan, but does anyone know if Verizon is still replacing phones with Google versions? My first replacement (current phone) was one directly from Google, which allowed me to unlock/root, etc. Just wanted to see if anyone had replaced recently before I make up my mind!
aznsensazn29 said:
My Pixel 2XL has had terrible battery life recently, and Accubattery tells me that my estimated capacity is around 3000 mAh.. I'm considering getting a replacement from Verizon since my family has the insurance plan, but does anyone know if Verizon is still replacing phones with Google versions? My first replacement (current phone) was one directly from Google, which allowed me to unlock/root, etc. Just wanted to see if anyone had replaced recently before I make up my mind!
Click to expand...
Click to collapse
The last replacement from Verizon was definitely locked...I'll go through Google if you want a unlocked one that's what I did when I ran out of replacements from Verizon and completely free btw.
trev23sks said:
The last replacement from Verizon was definitely locked...I'll go through Google if you want a unlocked one that's what I did when I ran out of replacements from Verizon and completely free btw.
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Click to collapse
Okay, I see. Would you mind pointing me in the right direction for a replacement from Google? I bought the phone through Verizon a year ago so I'm not sure where I should file a claim. Thanks!
aznsensazn29 said:
Okay, I see. Would you mind pointing me in the right direction for a replacement from Google? I bought the phone through Verizon a year ago so I'm not sure where I should file a claim. Thanks!
Click to expand...
Click to collapse
Hit up Google in the Support tab in your settings and let them know your issue and they will call back asap
trev23sks said:
Hit up Google in the Support tab in your settings and let them know your issue and they will call back asap
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Click to collapse
Turns out Google can't send me the replacement first, so I'd be stuck 5-10 days without a phone... Ended up going with Verizon's replacement, but I guess we'll test my luck when it comes to bootloader unlockability.
How much was the replacement by Verizon? You could've gotten the battery replaced for $79.99 at ubreakifix store.
aznsensazn29 said:
Turns out Google can't send me the replacement first, so I'd be stuck 5-10 days without a phone... Ended up going with Verizon's replacement, but I guess we'll test my luck when it comes to bootloader unlockability.
Click to expand...
Click to collapse
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EeZeEpEe said:
How much was the replacement by Verizon? You could've gotten the battery replaced for $79.99 at ubreakifix store.
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I thought about that option, but then I wouldn't have a technical IP rating. Also because the replacement from Verizon was free, since I'm within the two year manufacturer warranty. I figured I may as well test my luck with a certified refurbished unit, just fingers crossed it's unlockable.
Free beats $79.99. Would've done the same thing.
aznsensazn29 said:
I thought about that option, but then I wouldn't have a technical IP rating. Also because the replacement from Verizon was free, since I'm within the two year manufacturer warranty. I figured I may as well test my luck with a certified refurbished unit, just fingers crossed it's unlockable.
Click to expand...
Click to collapse
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