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I bought a galaxy nexus from best buy (bell)
And my phone keeps getting random reboots. Do I go to best buy or call Samsung?
Sent from my Galaxy Nexus using XDA App
when did you get your phone? If it is within best buys return policy window, take it to them. If not, you can still try them or Bell.
Look for one of the stores with a technical support area and they can either replace your phone there or at least get a new one ordered to you.
theidoctor said:
when did you get your phone? If it is within best buys return policy window, take it to them. If not, you can still try them or Bell.
Look for one of the stores with a technical support area and they can either replace your phone there or at least get a new one ordered to you.
Click to expand...
Click to collapse
Return policies window is long gone. 2 months.
Sent from my Galaxy Nexus using XDA App
well I'm in the UK so what I say may not apply here
I ignored my carrier and went straight to Samsung.
I'd go to Best Buy.
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
I'm thinking they will just refer you to Samsung. Although they are fairly quick at getting you a replacement.
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
Racing19969 said:
Go direct through Samsung instead. And the reason they are picky is the manufacturer requires the information for warranty.
Taken from samsung site : What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return the Product to an authorized phone service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address. To obtain assistance on where to deliver the Product, please call SAMSUNG Customer Care at 1-888-987-4357. If SAMSUNG determines that any Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.
Click to expand...
Click to collapse
yeah, I don't have a recipt
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
Towle said:
They will honor it, I have done it multiple times. As long as you don't say it was bought 3rd party, they don't ask.
Sent from my GT-P7510 using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
Are you talking about Tmobile or samsung? Because I returned my vibrant that was purchased from a third party and I ended up having to pay full retail for the replacement because they "never got the device"
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
Where did you buy it from? And do u have insurance
Sent from my SGH-T989 using Tapatalk 2 Beta-5
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
Tynen said:
Hey guys I have a question that I'm not really sure there is an answer to. But I've bought my SGS2 from a third party. Does anyone know of a way that tmobile will honor the warranty?? The hardware keys are broken and I want to get a replacement device but they always bicker that I got the phone third party and I really don't understand why that matters at all.
Click to expand...
Click to collapse
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
glory22 said:
Your best bet to exchange with t-mobile is through customer care. Tell them you changed your number because thar causes it to shows wrong warranty info that way. Tech is smarter and they'll make sure what number used the inside first.
Theoretically if your similar was the first active similar t-mobile can replace.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
This, except his wordchoices are questionable lol. Warranty doesn't seem to transfer from one number to another unless it's within the same family line. However that is usually not the case. There are times when it does transfer over. Not sure why... Stupid system.
The reps can only see if your warranty is valid, if not they need permission from a supervisor to bypass any authorization. So be nice to your rep and they'll help you out. You can tell them i just bought it so and do date, i even have the box but can't find my receipt should i send you the picture of the box? reps usually just say no you don't have to and see what they can do. Ymmv
Sent from my SGH-T989 using xda premium
G1ForFun said:
I just did this myself... Got my phone brand new in sealed box off Ebay. Just did a warranty exchange with T-mobile (and I got lucky because they were out of stock and sent me a BRAND NEW IN BOX March 20, 2012 phone!!!).
So yea, go through T-mobile. Don't ask for a warranty exchange, call and go through tech support and tell them your phone's buttons are not working properly. Do the steps with them and then they willl eventually get to the part in the script about the warranty exchange.
They didn't ask me any questions at all about where I bought my phone. I was worried also but I ended up finding a lot of people that did this successfully.
Click to expand...
Click to collapse
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
I just sent my phone to Samsung earlier today. I brought my phone off ebay and the screen stopped working (the phone turns works, but the screen wasn't working at all, and it showed a greenish color instead of what's suppose to be on the screen). I talked to their online CS Reps and after we couldn't fix it she filed the service claim for me AND they paid for 2nd day air (which they don't usually do). So, just go with Samsung support if you have doubts.
Ironically, my phone broke the morning after the Skyrockets ICS was leaked, and I didn't even get to flash it after the Devs here ported it =(
I have gotten multiple warranty replacements from tmobile for phones I purchased used.
Sent from my SGH-T989 using xda premium
Teo032 said:
Sealed off ebay is fine. As long as your number is the first phone to activate it, warranty should be valid for a year.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I did not think Ebay was an authorized seller.
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
mike5411 said:
Is there any service charge with Samsung for warranty work?
Also, would I be correct assuming I would have to ship my phone out first and wait for a replacement with Samsung?
Thanks
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
Yeah you have to ship your phone and wait for it to come back.
That is the advantage of going through T-mobile....you get your new phone first before sending in your old one.
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
mike5411 said:
Thank you for your reply.
One last question for the people going through Samsung.
Are you actually telling them the issue is the screen or are you making up some nominal problem?
Sent from my SGH-T989 using Tapatalk
Click to expand...
Click to collapse
I told them the truth, because something really did happen to my screen.. If it has something to do with bricking your phone from flashing, just say an OTA or Kies update happened and your phone didn't come on... otherwise just tell the truth, unless it voids your warrenty.
So when I connect my phone via USB the first time it doesn't connect to the computer. I have to unplug/plug back in then it connects. But a lot of times after connecting it once I unplug the phone it stops connecting until I restart the phone. Other times I go to look at my internal memory and it won't load the file list (from My Files on the phone).
Anyway, I am thinking about trying to get it replaced, but had a few questions I was hoping someone could answer.
1. Are they replacing the phones with refurbs or new phones?
2. Is there an outrageous wait time? I had an Epic 4G Touch break months after launch and they told me I'd have to wait like three weeks.
Depending on the answers I may just stick with this one and deal with the restarting all the time. And please skip the "O that's not a real problem"....comments. I pay $11 for TEP a month so I'll use it if I want.
Why are you using asurion. You wojld have to pay a 100 dollar deductible through i asurion. Im sure your just uneducated on what your paying for.Why not take it to sprint and have them replace it. Its called a manufacturers warranty? And asurion is replacing the gs3 right now with brand new in the box phones.
Sent from my SCH-I535 using Tapatalk 2
johnnilsson said:
Why are you using asurion. Why not take it to sprint and have them replace it. Its called a manufacturers warranty? And asurion is replacing the gs3 right now with brand new in the box phones.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Because I HATE Sprint stores around my area.They give me a hard time on the littlest of things and are terrbily ineffective.
If I go to them with that issue how easy is it going to be to get replaced? And I still have to pay the deductible right?
EDIT: To me if I can get it fast through Asurion and avoid going to the store its a plus. I remember I had an Curve 8330 replaced through them once and they had sent it out real quick and then I sent my phone back. But it was a refurb and in worse condition than mine -_-.
I've had to use Assurion 3 times with my E4GT, and the service has been great. The replacement arrives the next day (depending on what time you report the problem). It's all done on the website, and works very efficiently. My last replacement was a new in the box replacement, with battery, cables, manuals, etc. I just hate the $100 deductible. Going to buy an SGS III at Best Buy today, unless someone has a good reason why not...
gpgorbosjr said:
Because I HATE Sprint stores around my area.They give me a hard time on the littlest of things and are terrbily ineffective.
If I go to them with that issue how easy is it going to be to get replaced? And I still have to pay the deductible right?
EDIT: To me if I can get it fast through Asurion and avoid going to the store its a plus. I remember I had an Curve 8330 replaced through them once and they had sent it out real quick and then I sent my phone back. But it was a refurb and in worse condition than mine -_-.
Click to expand...
Click to collapse
Like I said asurion is a 100 dollar deductible. Call sprint and have then send you a replacement most likely it won't be a refurb but a new unit without a battery. The phone is so new that refurbs are not really out there companies like Verizon and sprint and so on have a back supply of phones without packing to replace defective devices. Also sprint with tep will next day your replacement phone. Over the phone service gets you out of going to a store.
Sent from my SCH-I535 using Tapatalk 2
johnnilsson said:
Like I said asurion is a 100 dollar deductible. Call sprint and have then send you a replacement most likely it won't be a refurb but a new unit without a battery. The phone is so new that refurbs are not really out there companies like Verizon and sprint and so on have a back supply of phones without packing to replace defective devices. Also sprint with tep will next day your replacement phone. Over the phone service gets you out of going to a store.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
I'll give it a try and let you know how it goes. Sprint always gives me a hassle over everything but it is worth not having to pay the deductible.
The Galaxy s III is actually $150 from Asurion. Currently the phone is too new for for refurbs to be sent out. You wold receive a new one. For the issue you are stating though, make sure you have samsung adb drivers installed to your pc. Otherwise it will not connect properly. This has been the biggest reason for it not connecting with customers coming in the store here.
If it is connected, ensure USB Debugging is not on as there are many times the stores will forget to turn that off after transferring your information.
Also make sure Connected as Media Device is also checked under settings. '
If all else fails bring it into the store to have it checked out. However be advised they will likely reset the phone in their conquest to fix it.
gpgorbosjr said:
I'll give it a try and let you know how it goes. Sprint always gives me a hassle over everything but it is worth not having to pay the deductible.
Click to expand...
Click to collapse
Take the issue to the store. There are ways to make it seem like your phone needs swapped. Most places verify and swap.
Through Asurion, you're gonna pay $150 deductible. TEP went to $11. So did the deductible.
supercholo said:
The Galaxy s III is actually $150 from Asurion. Currently the phone is too new for for refurbs to be sent out. You wold receive a new one. For the issue you are stating though, make sure you have samsung adb drivers installed to your pc. Otherwise it will not connect properly. This has been the biggest reason for it not connecting with customers coming in the store here.
If it is connected, ensure USB Debugging is not on as there are many times the stores will forget to turn that off after transferring your information.
Also make sure Connected as Media Device is also checked under settings. '
If all else fails bring it into the store to have it checked out. However be advised they will likely reset the phone in their conquest to fix it.
Click to expand...
Click to collapse
I'll purposely keep USB debugging on. That way if a customer comes into the store with a broken LCD I can still transfer their information for them.
People need to learn how to use gmail. -.-
Free bump. Lol.
Sent from my SPH-L710 using xda premium
I've had this problem too. In my case, switching from MTP>PTP>MTP get's it working ok. The other workaround that I use a lot is Airdroid, let's transfer files to/from the phone over wifi. Idk why Samsung didn't put in UMD!
I messed up and forgot to call to add TEP and was a bit nit picky about taking on the Radio Shack insurance...
Asurion 150 deductible is only for tablets. Smart phones are 100. Go to the asution website and verify.
Sent from my SCH-I535 using Tapatalk 2
johnnilsson said:
Asurion 150 deductible is only for tablets. Smart phones are 100. Go to the asution website and verify.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Deductible is $150 for the SG3
Taken from the deductible tool found here:
To determine your deductible and monthly charge:
Select your device's manufacturer and model. Samsung Galaxy III 16GB
deductible is $150
Your charge is $11 per month, per device, if enrolled in Total Equipment Protection(TEP)
Usually if the phone isn't trashed and just a simple hardware failure, sprint will replace for $35. I've had a few replacements this way. Haven't had insurance in years.
Sent from my SPH-L710 using Tapatalk 2
Ya your right I guess each carrier is diff
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mulhiny said:
Usually if the phone isn't trashed and just a simple hardware failure, sprint will replace for $35. I've had a few replacements this way. Haven't had insurance in years.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Does it have to be corporate store or third party as well will do.
Sent from my SPH-L710 using xda app-developers app
3rd party..last I knew corporate stores don't do repairs anymore. At least not here in NY. Just go to any authorized repair center. If it's a hardware failure and not due to abuse or mishandling they should cover it for the $35..I replaced my OG Evo twice for a busted USB port and once for a bad speaker this way.
Sent from my SPH-L710 using Tapatalk 2
I got an international unlocked samsung note 2 . It only worked for about 40 days and turned its belly up. It can not make phone call anymore. It has a white crossed circle on top and can not detect sim card. Samsung service said I need ship it to UK for repair. I shipped that junk via EMS costing me 45 bucks. Now it got stuck in UK custom and they need me to pay the custom fee. The repair company won't accept this item untill some one pay the custom fee. What is the hell!
I just want to smash that junk into Samsung's fat face
Sounds just about right for UK as this is the reason uk repair centre refuses to accept international parcel due to the customs issue and the hassle. Your best bet is somehow asking a forum member from uk to help you out and so on. I would help you out but currently out of UK. Or prepay the customs or call their customer helpline and try explaining it to say its going in for repairs etc... good luck.
Sent from my GT-N7100 using xda app-developers app
A bit of caveat emptor --- but you should have purchased it online with someone like Amazon or Mobile City Online. That way you have some sort of exchange recourse. Those places also offer "insurance" or extended warranties that cost about the same as what you paid for shipping that would enable a simple swap for a new equivalent.
I know it's hindsight - but for all of us early adopters, we always run that risk. The Note 2 is the third "get it before anyone else in the USA" phone that I have purchased from a company out of Singapore. The Galaxy S2 was the only phone I had an issue with and it was a simple self-repair of a bad home button.
Best of luck.
The thread should be don't buy phones from another country.
Sent from my GT-N7100 using xda app-developers app
Ynt: do NOT buy samsung galaxy note 2
That's normal. You ought to buy from right country.
GT-N7100 cihazımdan Tapatalk 2 ile gönderildi
Nice inflammatory title.
Accept the risk of buying a phone out of country or wait for the release.
Defects happen. No need to cry fowl on the model line.
This isnt about that. Regardless where yiu buy the phone it should be covered for warranty in any country. World is not as nig as it used to be. People travelling more and fast. It shoukd ne unified warranty supplied with considering how Huge samsung as a brand
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koalauk said:
This isnt about that. Regardless where yiu buy the phone it should be covered for warranty in any country. World is not as nig as it used to be. People travelling more and fast. It shoukd ne unified warranty supplied with considering how Huge samsung as a brand
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
This is the only thing that samsung lost out to Apple. Apple has world coverage...
You can go back tk icrowd if you want.
Sent from my GT-N7100 using xda app-developers app
Any product will have a certain amount of failures - it's bad luck this time. The real risk is (was) buying from overseas without an international warranty.
You could've just used that money to get it repaired at a local phone shop, it probably would've been less hassle and taken less time.
Sent from the rabbit hole.
so 1 bad experience is the reason why we shouldn't buy a note 2? I honestly have had 0 issues with Samsung ATM. I'll get a defective unit sooner or later. I had 4 iphone4 in the course of a year and every one had a damn bad problem (battery, screen, home button, and sold the last one when they exchanged it brand new). You're bound to get a bad one if you buy enough devices, but saying that you shouldn't buy a device because you got a bad one, and can't it through customs is a little exaggerated, don't u think? Regardless, best of luck! I hope it all works out for you.
Regards.
This thread needs to be reported....
Sent from my GT-N7100 using xda premium
koalauk said:
This isnt about that. Regardless where yiu buy the phone it should be covered for warranty in any country. World is not as nig as it used to be. People travelling more and fast. It shoukd ne unified warranty supplied with considering how Huge samsung as a brand
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
The world is exactly as big as it always has been... lol
Just because people travel more doesn't mean that companies should honor warranties for purchases made internationally. Especially since all countries handle/regulate warranties differently.
Sv: do NOT buy samsung galaxy note 2
I think the OP is an apple fan that can't convince himself how much better the note 2 is than any apple product
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An interesting yopic re buying samsung phones from different countries
I saw on a news story that samsung will not provide updates for the galaxy s4 unless you are in the country its bought from
Im trying to find the link but seems an interesting turn of events from sammy
Will stop us getting our hamds on cheaper handsets from foreign websites or even amazon
Ill post the link when u can find it
Sent from my GT-N7100 using xda premium
koalauk said:
This isnt about that. Regardless where yiu buy the phone it should be covered for warranty in any country. World is not as nig as it used to be. People travelling more and fast. It shoukd ne unified warranty supplied with considering how Huge samsung as a brand
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
You are reading my mind.
I contact the samsung support. Samsung pointed me to repair company and repair company pointed me to post office. No body really cares about it. Lot of finger pointing.
I will never buy a samsung product unless they have better customer support.
Haters gonna hate
nabilsweet007 said:
Haters gonna hate
Click to expand...
Click to collapse
This isn't about hating nor its no where near hating. It's all about spending money on a device costs as much as decent laptop and having no support or care company who manufactures and makes billions out of people like you as you choose to ignore or have no reason to feel in such way till it happens to you. I couldn't care less if it's HTC Nokia Sony or samsung who chooses this way to treat such a small global market. I like to point at the reason I say small as the world we live in Is a small place now a days. At the end of the day you should get a decent customer care from such companies.
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koalauk said:
This isn't about hating nor its no where near hating. It's all about spending money on a device costs as much as decent laptop and having no support or care company who manufactures and makes billions out of people like you as you choose to ignore or have no reason to feel in such way till it happens to you. I couldn't care less if it's HTC Nokia Sony or samsung at the end of day you should get a decent customer care from such companies.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Get insurance. Poblem solved.
Hello good folks,
I use the N7505. My WiFi and Bluetooth just suddenly stopped working a few days ago. I turn them on and they stay faded green for about a minute or two and then go off.
I live in Mumbai, India and bought the phone from eBay in July 2014. It had a one year seller warranty but I still took it to the Samsung Service Center. They took it in as an out-of-warranty repair and I told them to tell me the problem and any costs before they fix it.
The rep told me that I have an international model which is not supported by service centres in India, and that they won't have the necessary parts available to fix it. The technician, however, told me that the fault is in the WiFi/Bluetooth antenna and the entire motherboard would have to be replaced.
He pointed me to another general phone repair/servicing store. The guys at this store gave me an estimate for replacing the entire motherboard for Rupees 7000 (US $120).
1. Now, I don't know whether the motherboard would be a genuine Samsung product? If not, should I be worried?
2. Is it possible to only replace the WiFi/Bluetooth antenna?
3. Could all this just be a software issue?
Sent from my GT-N7100 using XDA Free mobile app
Hey there, I had the exact same problem when I had bought Samsung Galaxy Chat (the touch and type android phone). My Wifi and BT stopped working after some time and whenever i used to turn it on they used to turn off within seconds. I tried hard reset but it didnt help. Luckily my phone was in warranty and took it to the service center. They mentioned the same thing that it is the issue with the motherboard and had to be replaced. They kept my phone for around 3 weeks as they didn't have the part with them. They replaced it for free as i had the manufacturer warranty but took 3 weeks to do the same. I always buy through online retailers like flipkart. And online market places like snapdeal and amazon india. I never buy phones from ebay but i buy just the phone accessories because many ebay sellers get phones imported from outside to earn huge profits and in turn can't provide manufacturer warranty. Seller warranty is of no use to be honest. Try for a refund or replacement through ebay if you still can.
Sent from my SM-N750 using XDA Free mobile app
ashwinc31 said:
1. Now, I don't know whether the motherboard would be a genuine Samsung product? If not, should I be worried?
2. Is it possible to only replace the WiFi/Bluetooth antenna?
3. Could all this just be a software issue?
Sent from my GT-N7100 using XDA Free mobile app
Click to expand...
Click to collapse
Hello,
Ad1: I don't think someone would be producing fake Note Neo motherboards, it's a new model and too few units are existing on the market.
Ad2: Samsung service centers do not repair motherboards, they just replace it (same as other factory official service centers such as Lenovo, Dell etc). Unofficial service centers could try to replace only the failed part. It's the story of the present times: replace, not repair...
Ad3: I don't think so
ashwinc31 said:
Hello good folks,
I use the N7505. My WiFi and Bluetooth just suddenly stopped working a few days ago. I turn them on and they stay faded green for about a minute or two and then go off.
I live in Mumbai, India and bought the phone from eBay in July 2014. It had a one year seller warranty but I still took it to the Samsung Service Center. They took it in as an out-of-warranty repair and I told them to tell me the problem and any costs before they fix it.
The rep told me that I have an international model which is not supported by service centres in India, and that they won't have the necessary parts available to fix it. The technician, however, told me that the fault is in the WiFi/Bluetooth antenna and the entire motherboard would have to be replaced.
He pointed me to another general phone repair/servicing store. The guys at this store gave me an estimate for replacing the entire motherboard for Rupees 7000 (US $120).
1. Now, I don't know whether the motherboard would be a genuine Samsung product? If not, should I be worried?
2. Is it possible to only replace the WiFi/Bluetooth antenna?
3. Could all this just be a software issue?
Sent from my GT-N7100 using XDA Free mobile app
Click to expand...
Click to collapse
Never buy phone from ebay. They claim to be actual product however you never know. In fact I also saw that I can get the phone at least 3K less however I bought the phone paying more from local store.
Those are imported phone overseas and might be already a defective/return product.
Now you can do one thing if this solves: Go to sammobile and download the original firmware and flash thru ODIN. If you do not know what is ODIN then check in Youtube.
Best of luck...
Exaxtly.. my friend had ordered Galaxy S4 and received a chinese clone of it.. which looked completely like S4.. but then after installing Android System Info app he came to know that it had a mediatek processor with 960x540 resolution.. he was lucky to get a refund through ebay guarantee.. pls beware..
Sent from my SM-N750 using XDA Free mobile app
KSKHH said:
Never buy phone from ebay. They claim to be actual product however you never know. In fact I also saw that I can get the phone at least 3K less however I bought the phone paying more from local store.
Those are imported phone overseas and might be already a defective/return product.
Now you can do one thing if this solves: Go to sammobile and download the original firmware and flash thru ODIN. If you do not know what is ODIN then check in Youtube.
Best of luck...
Click to expand...
Click to collapse
I've actually bought phones from Ebay before, and they've been really good. I find that they mention all the necessary information on the product page - information like warranty (seller/manufacturer), shipment, exact model, condition (new/old).
This time, however, I took a risk and went for a product with seller warranty. It was a hasty decision.
Anyway, I've now contacted the seller and told him about the problem. He replied with EBay's customer service number and told me to call them. I called Ebay and they raised an eBay Guarantee claim (which will probably get me a new phone), and told me that someone will call me with more details within 7 days.
Also, I lost the S Pen so I still need to buy a new S Pen before I ship the phone back to the seller through Ebay. I'm frustrated to no extent!
Yes ebay guarantee helps a lot.. you will be able to get a refund or replacement according to your wish.. Btw how did you lose the s pen? It's so intact in the phone housing..
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Evil Eye said:
Yes ebay guarantee helps a lot.. you will be able to get a refund or replacement according to your wish.. Btw how did you lose the s pen? It's so intact in the phone housing..
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The guys at the service center told me to keep the S Pen while they took it in for repair. It took about 7 days for them to give it back. I misplaced it during that time.
ashwinc31 said:
The guys at the service center told me to keep the S Pen while they took it in for repair. It took about 7 days for them to give it back. I misplaced it during that time.
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That's sad.. go to a local retail store and check if the note 3's S pen fits in.. if it does you can buy it and return the phone..
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So, Ebay rejected my Ebay Guarantee Claim. I always knew that the claim was applicable within 30 days from the date of purchase, and I bought this phone in July, but the service representative told me that he was able to file a claim on his system and thought it was the best thing to do.
I have now received an email response from Ebay asking me to contact the seller directly and resolve the issue amicably.
I guess this thread can be closed now. Thanks for all your help guys. :good:
All the best..
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Just curious to know that did the eBay seller give you a replacement?
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wifi issue in note 3 neo SM-N7505
@KSKHH Do you solve wifi issue ? how to solve it some one please help.i have note 3 neo SM-N7505 .Now i am facing wifi issues when i turn wifi on it automatically turn off and not working how to fix??Anyone using N7505 can say the actual baseband version and built number of note 3 neo N7505 .
hi i am in cambodia . I have bought a secon-hand note 3 Duos sm-n9002 china . I didn't test the wifi and bluetooth . My god it deon't work both bluetooth and wifi and no play store too . I took it to the software repairer he said because of china unicom restriction. he tried to fix the code and it work well for me ,bluetooth ,wifi even playstore as well . Unfortunately , it was shut down caused by buttery ran out , it loses wifi , bluetooth and play store again . So I think that may be the software crashed not hardware . Now I just try to solve it and it does not work yet ...Any help please...
hi
Pls help us..same problem..bluetooth and wifi not working..note 3 neo..