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Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Only time I've done a warranty exchange was on my Sensation back in August. T-Mobile shipped me the replacement phone and I shipped them mine in that same packaging. Not sure if they have changed things. You may want to call them and ask to make sure. Unless you are doing the warranty through Samsung. They would require you to send in your phone.
Pretty much how it was done with the mytouch slide I'm using now. Maybe its a different process since I've only had the galaxy s2 for 3 days?
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That's weird when I bought my g2x I did an exchange like the next day because of reboot issues and I did it like u said they send replacement then u send faulty device I would call and check
Sent from my SGH-T989 using XDA App
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
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agentg1001 said:
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Think yo daddy either did it wrong or got bamboozled.
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If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
shorty87 said:
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
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It was purchased online, so that was really the only way to do it. It is a warranty exchange (just seems to be a different way than usual), so he did not mess up, I know that for sure cuz I've had phones screw up many times in the past and they were successfully replaced. I'm gonna wait for the replacement to get here hoping it doesn't take too long.
Edit: maybe it wasn't a warranty exchange being done? Could probably be somethin different since it was only 3 days old, who knows haha, whatever I put up here is all I was told.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
If the phone is only 3 days old, you aren't doing a warranty exchange. You are swapping the phone via the return period. Especially if they had you send the back cover and battery back...warranty exchange never includes the back cover (sometimes the battery ).
So the up side is that you'll get a brand new phone back. Downside is that you have to send yours first, and wait for one to be sent back after.
Thanks! That's most likely what's being done
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This is why I always just buy phones in the store. During the return period you just take it in and swap it out on the spot.
Sent from my SGH-T989 using xda premium
The white Galaxy S II isn't offered in stores...
Stores also have 50 dollar restocking fees if they don't find anything wrong with the phone that isn't a known issue or if you try to get a different color or device.
Sent from my SGH-T989 using XDA App
diazjohn is right. your doing a return and getting another new white one... a much better way than them sending you a refurb....
diazjohn said:
The white Galaxy S II isn't offered in stores...
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It is to offered in stores. When i bought this last week they asked which one i wanted...
Yeah over here in midlothian, va only the black gs2 is offered in stores. The white gs2 is only available online
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agentg1001 said:
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Stock of refurbished ones. When you keep your old back cover, etc, it's a refurbished one that they've put into a new box [labeled or unlabeled]. If it's a REALLY new phone, then they often don't have very many if any refurbished ones in stock so they send out a new one. and eventually.. someone gets yours without a back cover
MrMalone said:
It is to offered in stores. When i bought this last week they asked which one i wanted...
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What store did you go to?
Corporate and Branded Third Party Retailers do not carry the white one.
Technically, the small independent retailers are in charge of buying their own stock, so they could carry it...and I'm not sure of National Retailers/Big Box...
Did you buy the white one or see it displayed on the floor?
Hello, i've been using a tmo SGSII for a while.
I was going to change into GN when it comes out for TMO later.
but it seems i've been waiting forever for it, and i'm giving up.
I'm trying to buy a unlocked GSM version of GN.
i'm thinking of buying GN from here
http://www.ebay.com/itm/Samsung-Gal...4353?pt=Cell_Phones&hash=item2c642a7221#rpdId
just because it's in US, and it'll be easier for me to sent it back if there's any problem.
Do you think it's okay for me to buy GN around this time?
or should i just wait for the SGSIII in... like Q4? (i don't mind buying both of them)
plus, i heard unlocked gsm GNs' are OS locked, where you cannot upgrade the software via OTA.
is this true? or this doesn't matter? would i be able to get an OTA without any problem? or do i have to use a 3rd party program? or i can't simply do it?
ILLHYHL said:
i'm thinking of buying GN from here
http://www.ebay.com/itm/Samsung-Gal...4353?pt=Cell_Phones&hash=item2c642a7221#rpdId
just because it's in US, and it'll be easier for me to sent it back if there's any problem.
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Sorry, not true. Just because you're buying it from a seller in the US doesn't mean that Samsung Europe will honor your warranty. If you want a guarantee (or as close to a guarantee as you'll get with a grey market device) of having a manufacturer warranty, choose a reputable US-based importer (not a random eBay seller) that will help facilitate the warranty exchange with Samsung. Samsung Europe will (most likely) not deal with a US customer directly because the phone is not sold here.
Do you think it's okay for me to buy GN around this time?
or should i just wait for the SGSIII in... like Q4? (i don't mind buying both of them)
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That's your call. No one can tell you what you want or what to do. Read up and make a choice.
plus, i heard unlocked gsm GNs' are OS locked, where you cannot upgrade the software via OTA.
is this true? or this doesn't matter? would i be able to get an OTA without any problem? or do i have to use a 3rd party program? or i can't simply do it?
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This is not true... Not sure what you're talking about. The entire point of buying unlocked phones is so that you can still receive the updates OTA without waiting for carriers to approve them. The Galaxy Nexus receives OTAs just fine.
martonikaj said:
Sorry, not true. Just because you're buying it from a seller in the US doesn't mean that Samsung Europe will honor your warranty. If you want a guarantee (or as close to a guarantee as you'll get with a grey market device) of having a manufacturer warranty, choose a reputable US-based importer (not a random eBay seller) that will help facilitate the warranty exchange with Samsung. Samsung Europe will (most likely) not deal with a US customer directly because the phone is not sold here.
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i'm not talking about a warranty. i never get warranty, for anything. i take care of my electronic devices well (more like worshiping god lol. every single one of electronic devices that i ever had lived way over their life expectancy)
i'm talking about the amount of time for the phone to get to me. it should be way faster than from the overseas, correct?
also, it says i should get my money back if i return it within 7 days, and only one or two day is needed for me to figure out if there is anything wrong with the phone.
also, feedback of this seller is quite good
oh, can you tell me any reputable us based importer just in case ?
how does this look??
http://www.popularelect.com/Samsung...xusPrime.htm?gclid=CM23lZLShq8CFQdN4AodVlFA9Q
(√°б° )√ Y U NO BUY AT AMAZON?
But seriously: if you ask such a question in a galaxy nexus forum everybody will tell you to buy the GNex you should decide by yourself and your needs and not by that what others tell you (free will you know? )
Sent from my Galaxy Nexus using XDA
I came from t mo s2 and am happy. Got my gnex through amazon from a legit seller on the west coast and had it in Baltimore MD in 3 days.
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I got my galaxy nexus around a month ago and my only regret is not getting it sooner!!
i waited a while to buy a phone and was also considering waiting for the sgsIII but every time a phone was released a new phone was announced and i ended up just waiting and waiting haha it was an endless loop...
finally gave in and just picked up the galaxy nexus and never looked back
Those of u who baought the phone, can any one of u please tell me any link to good amazon seller or website, something like that? (Sending within the us) i want the phone in my hand as soon as possible
I decided that im going to buy this phone, but there is hundreds of sellers on line and cant figure out who is most credible..
Thanks in advance.
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ILLHYHL said:
Those of u who baought the phone, can any one of u please tell me any link to good amazon seller or website, something like that? (Sending within the us) i want the phone in my hand as soon as possible
I decided that im going to buy this phone, but there is hundreds of sellers on line and cant figure out who is most credible..
Thanks in advance.
Sent from my SGH-T989 using xda premium
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www.negrielectronics.com
https://negrielectronics.com/catalo...x=0&y=0&order=relevance&dir=desc#.T3KzJ2lWqgc
I bought it in December from Expansys and I live in California in the U.S. and I'm sure I still have my warranty. I'm getting lots of banding and gradient lines and it's starting to bug me and get worse. I know there is a great chance the next Nexus will do it too. So how would I go about replacing my phone for a new one? Also, will it be brand new or some refurbed BS if anyone has any experience with exchanges.
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Anyone?
Sent from my Galaxy Nexus using xda premium
Well... I would recommend going to expansys.com or your confirmation email and checking with them how to go about it. It would require you to send your phone in, and the turn around could be around two weeks.
Same here. Called Expansys, they told me to.send it to them so they can send it to samsunf . Only problem is 6-8 WEEK for the return of the phone!
You could try contacting samsung directly as this would probably fall within the manufacturer's warranty although I don't know if samsung services gsm nexus in the US.
i have an international samsung galaxy nexus that had a broken sim tray(it doesn't read sim card), i try to call samsung they refuse to do anything for me because its an international. anyone know where i can get it fix here in the usa, im am located in florida... thanks
Just call Samsungs U.S. number. They will open up a ticket and have you mail the phone in.
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hey thanks for the reply, but when i call the us number, they say the phone is international they do not support it
Is one of the SIM pins broke from it and that's why it doesn't read the SIM card?
Sent from my Galaxy Nexus using XDA
dynamikd said:
Just call Samsungs U.S. number. They will open up a ticket and have you mail the phone in.
Sent from my T-Mobile G2 using xda premium
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They won't service the international phone. He has no warranty they're in no obligation to help.
OP, you may be able to contact Samsung US about buying the replacement part or paying for the work to be done, but you won't be getting free warranty work done by anyone.
Sent from my Galaxy Nexus using xda premium
martonikaj said:
They won't service the international phone. He has no warranty they're in no obligation to help.
OP, you may be able to contact Samsung US about buying the replacement part or paying for the work to be done, but you won't be getting free warranty work done by anyone.
Sent from my Galaxy Nexus using xda premium
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I have the same problem as OP and am willing to pay. I've called multiple "authorized" Samsung repair centers where I live in Austin and none of them are willing to fix it. Like the OP, I called Samsung USA who referred me to Samsung UK. Both are unwilling to accept the phone for repair even though I'm willing to pay. Does anybody know of a repair shop that might do this type of work? At this point I'm willing to try anything to save from buying another GN.
I end up buying another one from Google play witch I had to send back because of dead pixel..I sold my broken one pay over $600 for it sold it for 280..never buy international phone again
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fineazbro said:
I end up buying another one from Google play witch I had to send back because of dead pixel..I sold my broken one pay over $600 for it sold it for 280..never buy international phone again
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Not to be rude, but it was 100% known at the time the phone came out that you wouldn't get a warranty with your purchase when buying grey market. Next time you want to buy an international phone, buy it from a reputable importer that will handle international warranty claims.
We shouldn't have to worry about this with the next Nexus, as it'll surely launch right from the start in the Play Store.
Its not that I was willing to pay for the repair it just they wasn't willing to help me at all ..beside the phone is made by Samsung money goes to one pocket..why not fix it and have me pay for the repair
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fineazbro said:
Its not that I was willing to pay for the repair it just they wasn't willing to help me at all ..beside the phone is made by Samsung money goes to one pocket..why not fix it and have me pay for the repair
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Because you didn't buy it from Samsung US, you bought it grey market from someone else. You don't get a warranty from "Samsung", unfortunately. You only get a warranty from the area you bought it, assuming you bought it legitimately (no one importing did, technically).
martonikaj said:
Because you didn't buy it from Samsung US, you bought it grey market from someone else. You don't get a warranty from "Samsung", unfortunately. You only get a warranty from the area you bought it, assuming you bought it legitimately (no one importing did, technically).
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I think the bigger problem here is not having anyone to help even if the customer is willing to pay. I am having an international phone too with many problems now but not a single person is willing to service it in America. If anyone could let me know of some service centres then that would be much appreciated.
There is actually one in florida that does it. PM a user named manbearpig, he has the name of the shop.
lowandbehold said:
There is actually one in florida that does it. PM a user named manbearpig, he has the name of the shop.
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Thank you, will do that.
Any luck? I'm just trying to find a repair shop that will actually fix my phone instead of flashing it and sending it back.
yes there is!!
im who manbearpig and many other xda members have sent their phones.... i guarantee it will look new and work perfectly... no flashing bs... i hate to tell whoever thinks flashing fixed a broken sim pin but they shouldnt be trying to repair anything...
message me ... and yes it is legit.. out of respect for xda and their rules i wont give details in forum...
When the Note I came out Costco sold it for regular price with Flip Case and two Screen protectors. Does anyone know or have gotten the Note II
at Costco? If so does it come with same accessories? Haven't had a chance to make it down there to ask them.
I was told they are getting it near launch date. They already sent back original Note inventory. Accessories unknown but usually lame except for one OEM they include.
¢ via SGH-I777
AT&T at Costco....
I was at Costco before as well, and noticed that the Kios/stand didn't have the AT&T phones anymore. I asked what happened, and they said they are no longer doing AT&T phone in the store, but will still do it online... I'm not sure if it's all Costco, or just in my region(Northwest)....
I asked about the Note 2 as well, and they were only able to answer for the carriers that had in the store..
I have not seen it online(haven't checked yet today) on the Costco site... so, just ended up pre-ordering from AT&T...
I work there...we still sell at&t phones and service through the with wireless advocates kiosk. I have no clue what the accessory bundle is going to be, but I'm pretty sure its going to be 279.99 or 289.99...we don't sell phones outright. Only new, upgrades, and add a line.
Sent from my SGH-I747 using Tapatalk 2
Artimus009 said:
I work there...we still sell at&t phones and service through the with wireless advocates kiosk. I have no clue what the accessory bundle is going to be, but I'm pretty sure its going to be 279.99 or 289.99...we don't sell phones outright. Only new, upgrades, and add a line.
Sent from my SGH-I747 using Tapatalk 2
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So, at least it's not all of Costco Kios that AT&T is pulling out of.. was hoping that they were still at the one in my area... as I liked getting the accessories as a bonus..
Do you know when it will go live online for order? I know when I ordered the SGSIII, I was able to pre-order it online.
jpinoy said:
So, at least it's not all of Costco Kios that AT&T is pulling out of.. was hoping that they were still at the one in my area... as I liked getting the accessories as a bonus..
Do you know when it will go live online for order? I know when I ordered the SGSIII, I was able to pre-order it online.
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I do know its only going to be for home delivery as of now. You'll be able to go online yourself or go to a kiosk and the employees there will order it for you. Kind of sucks, I understand why (note is still considered a niche category phone).
Sent from my SGH-I777 using xda premium
Artimus009 said:
I do know its only going to be for home delivery as of now. You'll be able to go online yourself or go to a kiosk and the employees there will order it for you. Kind of sucks, I understand why (note is still considered a niche category phone).
Sent from my SGH-I777 using xda premium
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Unfortunatly, the person at that time stated that they couldn't order any AT&T phone at the Kios, and it has to be done only online, as they got rid of the AT&T display..
So, not sure what the story is.. haha... either way, I'm good with the online order from AT&T direct...
Thank you everyone for your input. I will be purchasing my phones from Costco from now on.
phro321 said:
Thank you everyone for your input. I will be purchasing my phones from Costco from now on.
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Depending on the type of account you have, they will honor the 14 or 30 day return. After that, 90 days for device swap for same device. Just an FYI for you. As long as you're not one to abuse this policy, they will help you anyway they can.
Only downside is they hardly ever have pre-orders. I've only seen the one s for tmo.