Develop Bugs

Visual voicemail not working: voicemail text?

Hi this just started happening recently. I don't know what's going on because I didn't flash a new rom or anything. I'm running Warm 2point2 version 5 from January.
Anyway, my visual voicemail was working a few days ago. however, now I keep getting text messages saying
//ANDROID: 2123314140 has sent you a Sprint Voice Message. Call 408-970-0000 to listen. MMSN, 165690d00, 2086, V69zLlbixvi//CM
Has this happened to anyone else and why?? Thanks for any help.

That sounds like Google Voice. Have you used that? You'll need to go to Google's website on a computer, sign in, go to "Voice" and go to settings.

Hm I've used Google Voice before and had issues and I brought it into Sprint and they fixed it for me. I thought I was rid of Google Voice already! Hmm so what do you do in settings? All it gives me is billing and account, to change it to english or the time zone =/. How do I rid myself of Google Voice once and for all???

I had this happen too out of the blue. It's not google voice. It is either Handcent SMS or Go SMS Pro. I have Go SMS and what I did to solve it was uncheck the box in Settings>receive Settings> Disable other message notification. That solved it for me.

All sprint probably did was uninstall the app. Trust me, I've made the comment of Google voice taking over your phone like Cyberdyne before lol.
Anyways, go to Google and log in. Go to "voice." Go to settings, manage phones, or numbers, or something line that. You have to uncheck your phone number to finally break the link. If you can't find it I'm sure somebody can explain it a little clearer lol.
It wouldn't hurt to check your settings in handcent, if use it. However, if you have not actually fonder to Google's website on the computer, and unlinked your phone number, then you have not really really escaped yet.

Hi this is Jack Diemer, the voicemail product manager at Sprint. It looks to me like you Visual Voicemail did not provisioned. You are receiving the voicemail, but the client does not know what to do with it, so it is giving you the SMS user experience as if you were not a Visual Voicemail subscriber. Try these steps.
Make sure that no 3rd Party Apps are affecting Visual Voicemail (such as any SMS, MMS, TaskKiller, Handcent app)
Next…..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu – Settings – System Updates – Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu - Compose) of 5+ seconds and send to [email protected]m.sprint.com
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative.

Thanks for all the responses!! AliLaPointe was right; it was my GO SMS -_______-. I just had to disable the "disable other text notifiications" to get my voicemail working again. Does that mean you'll have to just live with multiple text messages to get your visual voicemail?
And voicemail guy thanks for the advice. Is it true you can send a voicemail as opposed to leaving one (i.e. you compose a message and record it and then send it to them? How does that work? is it like email but in voice format?"

ok, this has been driving me nuts. It is my Handcent SMS, that is messing up visual voicemail. I dont know how why or when they put a part of this program in to cause this text message notifications to come instead of my VVM, but I HATE IT! Uninstalled Handcent and all works like it is supposed to.
Any ideas of how to get handcent to work as it did just a week ago? I did not get an update that I know of.

Also if you hit #2 when you dial that weird number ending in all 0000s, it will say that you will receive all voicemails to the phone. I dont know if that works or not as I am not going to install Handcent again.

voicemailguy said:
Hi this is Jack Diemer, the voicemail product manager at Sprint. It looks to me like you Visual Voicemail did not provisioned. You are receiving the voicemail, but the client does not know what to do with it, so it is giving you the SMS user experience as if you were not a Visual Voicemail subscriber. Try these steps.
Make sure that no 3rd Party Apps are affecting Visual Voicemail (such as any SMS, MMS, TaskKiller, Handcent app)
Next…..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu – Settings – System Updates – Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu - Compose) of 5+ seconds and send to [email protected]
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative.
Click to expand...
Click to collapse
Thank you voicemailguy....you've saved me. When I called sprint about this exact issue. The only hope they had for me was to do a hard reset...I don't think so. I truly think for my case I had a little of both issues my Go SMS pro was enabled and vvm wsa not activated. Thanks again for alleviating my frustrations.

Voicemail Notification won't go away.

*EDIT* Issue is fixed. Thread can be closed.
This started yesterday.
I have a notification saying that I have 2 new voicemail messages. I call my voicemail, enter my PIN, and it says I have no messages. I also checked my Google Voice and have no messages there either.
The notification will not go away! What is causing this and how do I get rid of it?

rooted/stock?

ACD168 said:
rooted/stock?
Click to expand...
Click to collapse
Stock 2.2.1 until AlphaRevX releases there root.

CannibalAngel said:
This started yesterday.
I have a notification saying that I have 2 new voicemail messages. I call my voicemail, enter my PIN, and it says I have no messages. I also checked my Google Voice and have no messages there either.
The notification will not go away! What is causing this and how do I get rid of it?
Click to expand...
Click to collapse
I had this problem way back in the day with my moto droid 1. I had to completely uninstall and disable google voice (including call forwarding using *something then my phone number). I can't remember what the number I dialed because it was so long ago but google "disable verizon call forwarding google voice" and you should be able to find it. Then all the sudden I could access the voicemail that somehow got through google voice.
I may be wrong, but I think verizon's voicemail notification is a green symbol and gv's voicemail notification is a black and white phone. Paying attention to the notification could help you figure out which inbox is acting up.

Also clearing data in the voicemail app in "manage applications" may help, just a guess though.
Another thing you could try is calling yourself, leaving a message, and then deleting that message. Sounds stupid but try it. Of course, if it is verizon's voicemail acting up and not google voice, make sure you disable google voice call forwarding using the previous message first.

Thanks for the suggestions! I just cleared the data from both Google Voice and Visual Voicemail and reset the phone but that did not work. The notification icon for the messages looks like the standard voicemail icon and not the Google Voice icon. I am going to try to disable Verizon call forwarding to Google Voice next. Hopefully that will solve the issue.

Fixed it!
I went into "Settings" > "Call" > "Voicemail service" and changed it from "Google Voice" to "My carrier". Then went to "Settings" > "Call" > "Voicemail settings" and changed "Voicemail number" to my cell number. I called my cell number from my cell phone and followed the prompts and it let me listen to and delete the messages.
I also found the after changing "Voicemail service" in "Settings" > "Call" to "My carrier" it lit up the option to "Clear voicemail notification".
Thanks for all the help!

Try Settings, Call, Clear Voicemail Notification.

You bumped a 2011 thread that had already been solved by the OP who mentioned what you suggested in the post right above yours.

For further edification on an old topic (the dust is pretty thick in here) there is an option in Verizon's voicemail to "toggle notifications". Popping this a couple of times fixed the issue for me on my og droid a couple of years ago.
-CM7 on DInc2

Go into the Voicemail App
All you have to do is check it and it will go away.

odexed blue, cant get VVM

I tried searching that thread but I only find posts referring to the blue theming of the vvm app, none that talk about getting it to work. and I assume since he went to the trouble to theme it that it must work for him, and since there is a lack of posts about it not working it must work for almost everybody...
but I cant get it to work. I went through the update profile and PRL, and it just doesnt work for me, I always get those texts from 9016 saying to call in this weird number to listen to my voicemail. it still works if I just dial my own number and listen so I dont know why it tells me to call that odd number.
anyone have any ideas? Ive been keeping with the updates recently and would like to continue to stick with that rom but I really want my vvm back...

Are you using a 3rd party messaging app like gosms or handcent?
If so that is what may be causing your issues.
Copied from
Make sure that no 3rd Party Apps are affecting Visual Voicemail.**Two applications in particular,*Go SMS and Handcent*have been causing issues with Sprint Visual Voicemail.*·*********
If you have*Go SMS*you will need to disable the "disable other text notifications"*·*********If you have*Handcent, you will need to go into Handcent, press menu, settings, application settings, default messaging applications and then check "disable".**Now…..*
1.*******Go to dial pad and hit *38 Talk to cancel any call forwarding.*
2.*******Power off the device and remove and replace the battery and power back on.
3.*******Update profile by hitting Menu – Settings – System Updates – Update profile**(try to leave yourself a VM)
4.*******Go into the visual voicemail application and compose a visual voicemail message (Hit Menu*àCompose) of 5+ seconds and send [email protected].
Test to see if visual voicemail is working again,*

thanks, Ill give it a shot in a minute, phones booting up from the latest 1/15 update.

I just completely got rid of gosms and tried it and they are back, thanks.

T-Mobile - Google Voice crashes when configuring voicemail

I'm having issues getting Google Voice running on my new phone. I had it running on a G2x just fine. Everytime I get to the stage where it syas it will configure voicemail to use Google Voice it comes back with com.android.phone has stopped.
So far as I can tell it's failing to configure voicemail, however unlike my G2x I can't find the voicemail number setting under the phone settings to see what it is set to. I don't know if this is a GSIII thing or something to do with ICS.
Anyone else run into problems configuring google voice?

Restart then try launching voice again.it went away for me. The problem I have now is that I cannot get the old voicemail icon to clear.

KeithLM said:
I'm having issues getting Google Voice running on my new phone. I had it running on a G2x just fine. Everytime I get to the stage where it syas it will configure voicemail to use Google Voice it comes back with com.android.phone has stopped.
So far as I can tell it's failing to configure voicemail, however unlike my G2x I can't find the voicemail number setting under the phone settings to see what it is set to. I don't know if this is a GSIII thing or something to do with ICS.
Anyone else run into problems configuring google voice?
Click to expand...
Click to collapse
You just have to change the forwarding calls number to your Google Voice number. That should be all that needs to be done.
Sent from my SGH-T999 using xda app-developers app

I had this problem too. You can change the forwarding numbers in the call settings or go to the Google voice web page and activite voicemail on the device.
This is what fixed it for me
Sent from my SGH-T999 using xda app-developers app

Thanks guys. I've visited the voice web page and got the number there to input on the device. Hopefully that'll do it.

Clearing old VoiceMail Icon
Disable WiFi Calling
De-Activate Voice on Website from Desktop
Uninstall "Google Voice"
Open "Phone" - where you dial out to make calls
Press "Menu" and then "Call Settings"
Change Voicemail Setting to "Carrier"
Enter "Call Forwarding" Options
Leave the First Option Disabled
Disable the last Option, it will reset to your carrier's voicemail number
Make sure the 2-4 options all have your carrier's voicemail number.
Restart phone.
Call it from another phone and leave a voicemail.
Listen to and delete the new voicemail you just left.
Voicemail Icon cleared.
Now you should be able to setup Voice properly.
*NOTE*
Call Forwarding cannot be changed while WiFi calling is active.
Hope this helps.

Thanks
Thank you so much! That worked perfectly!

It appears that T-Mobile locks down the Voicemail settings (where you can configure the direct dial number for voicemail). GV fails to change that when installing the "Google Voice" Voicemail service.
So far's I can tell on my Amaze is this is the number dialed when you hold down "1" or call "123."
T-Mo reps told me this is a third party app problem, when I told them it was Google Voice, the reps said "Call HTC, it's a hardware issue." HTC's technical support had a good laugh at that. T-Mobile's reps are full of it; they just don't like changing the number.

Annoying Visual Voicemail Behavior: Is This Normal?

Whenever I miss a phone call, I get TWO notifications. One of them informing me that I've got a voicemail and telling me to dial 1-800-whatever, T-mobile's standard Voicemail #.
Then a second or two later, I get a second notification from the Visual Voicemail app informing me of the same message.
Is this standard behavior for T-mobile and their Visual Voicemail App? It seems like it shouldn't be, because its annoying.
If not, how do I fix the issue and eliminate the redundant notifications?
Phone is 4.1.1 completely stock.

ergonomicz said:
Whenever I miss a phone call, I get TWO notifications. One of them informing me that I've got a voicemail and telling me to dial 1-800-whatever, T-mobile's standard Voicemail #.
Then a second or two later, I get a second notification from the Visual Voicemail app informing me of the same message.
Is this standard behavior for T-mobile and their Visual Voicemail App? It seems like it shouldn't be, because its annoying.
If not, how do I fix the issue and eliminate the redundant notifications?
Phone is 4.1.1 completely stock.
Click to expand...
Click to collapse
It sounds like the app didn't configure your voicemail correctly when you switched. Try updating to the latest visual voicemail and then go to settings>applications. Find Visual Voicemail and clear data. After that open the app and set it up again. Hopefully it will fix the issue.

Can alternatively use Google Voice. Better in every way.

Aerowinder said:
Can alternatively use Google Voice. Better in every way.
Click to expand...
Click to collapse
I disagree. On by my S2 and S3 when I go to play a message with google voice it starts to play for a second, I hold it up to my ear and it stops. I have to hit play once or twice more to get it to play. The only benefit I've found to google voice is the speech to text engine which doesn't form readable sentences most of the time. The other issue with google voice is if you have your phone off or dead it will go to your original voicemail because your phone is what actually redirects the number to google voice when it is on.

I do not have any of these issues on my S3.
TTS (and reverse TTS) has never been good. All implementations, never found one that was even half-way decent.
The call forwarding settings on saved on the carrier side. Not the phone. This is evident when you attempt to change said settings, and why the settings are saved even after total wipes. It does not make any logical sense that the call would not appear in your GVoice inbox. After a quick test, I've learned that it works as I expected.
Not sure where you went wrong. Working on all fronts here.