Develop Bugs

Visual voicemail not working: voicemail text?

Hi this just started happening recently. I don't know what's going on because I didn't flash a new rom or anything. I'm running Warm 2point2 version 5 from January.
Anyway, my visual voicemail was working a few days ago. however, now I keep getting text messages saying
//ANDROID: 2123314140 has sent you a Sprint Voice Message. Call 408-970-0000 to listen. MMSN, 165690d00, 2086, V69zLlbixvi//CM
Has this happened to anyone else and why?? Thanks for any help.

That sounds like Google Voice. Have you used that? You'll need to go to Google's website on a computer, sign in, go to "Voice" and go to settings.

Hm I've used Google Voice before and had issues and I brought it into Sprint and they fixed it for me. I thought I was rid of Google Voice already! Hmm so what do you do in settings? All it gives me is billing and account, to change it to english or the time zone =/. How do I rid myself of Google Voice once and for all???

I had this happen too out of the blue. It's not google voice. It is either Handcent SMS or Go SMS Pro. I have Go SMS and what I did to solve it was uncheck the box in Settings>receive Settings> Disable other message notification. That solved it for me.

All sprint probably did was uninstall the app. Trust me, I've made the comment of Google voice taking over your phone like Cyberdyne before lol.
Anyways, go to Google and log in. Go to "voice." Go to settings, manage phones, or numbers, or something line that. You have to uncheck your phone number to finally break the link. If you can't find it I'm sure somebody can explain it a little clearer lol.
It wouldn't hurt to check your settings in handcent, if use it. However, if you have not actually fonder to Google's website on the computer, and unlinked your phone number, then you have not really really escaped yet.

Hi this is Jack Diemer, the voicemail product manager at Sprint. It looks to me like you Visual Voicemail did not provisioned. You are receiving the voicemail, but the client does not know what to do with it, so it is giving you the SMS user experience as if you were not a Visual Voicemail subscriber. Try these steps.
Make sure that no 3rd Party Apps are affecting Visual Voicemail (such as any SMS, MMS, TaskKiller, Handcent app)
Next…..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu – Settings – System Updates – Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu - Compose) of 5+ seconds and send to [email protected]m.sprint.com
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative.

Thanks for all the responses!! AliLaPointe was right; it was my GO SMS -_______-. I just had to disable the "disable other text notifiications" to get my voicemail working again. Does that mean you'll have to just live with multiple text messages to get your visual voicemail?
And voicemail guy thanks for the advice. Is it true you can send a voicemail as opposed to leaving one (i.e. you compose a message and record it and then send it to them? How does that work? is it like email but in voice format?"

ok, this has been driving me nuts. It is my Handcent SMS, that is messing up visual voicemail. I dont know how why or when they put a part of this program in to cause this text message notifications to come instead of my VVM, but I HATE IT! Uninstalled Handcent and all works like it is supposed to.
Any ideas of how to get handcent to work as it did just a week ago? I did not get an update that I know of.

Also if you hit #2 when you dial that weird number ending in all 0000s, it will say that you will receive all voicemails to the phone. I dont know if that works or not as I am not going to install Handcent again.

voicemailguy said:
Hi this is Jack Diemer, the voicemail product manager at Sprint. It looks to me like you Visual Voicemail did not provisioned. You are receiving the voicemail, but the client does not know what to do with it, so it is giving you the SMS user experience as if you were not a Visual Voicemail subscriber. Try these steps.
Make sure that no 3rd Party Apps are affecting Visual Voicemail (such as any SMS, MMS, TaskKiller, Handcent app)
Next…..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu – Settings – System Updates – Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu - Compose) of 5+ seconds and send to [email protected]
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative.
Click to expand...
Click to collapse
Thank you voicemailguy....you've saved me. When I called sprint about this exact issue. The only hope they had for me was to do a hard reset...I don't think so. I truly think for my case I had a little of both issues my Go SMS pro was enabled and vvm wsa not activated. Thanks again for alleviating my frustrations.

[Q] GOOGLE VOICE is KILLING ME!!!

This morning everything was fine. I was able to receive voice mail's via Google Voice and text through the stock messenger app (on CM7 nightly)
I went ahead and installed Deck's ROM and instead of restoring Google Voice via MyBackup Pro I just installed it fresh from the Market. This is where the trouble began. Fast forward...I restore my Nandroid of CM7 nightly (where i previously had NO problems) and this is what is happening:
1. Text are only coming through the Google Voice app...I can send text through the stock messaging app but cannot receive them.
2. When I pick up a phone call I now get a message stating I should press (1) to take the call or (2) to send it to voicemail!
This is driving me INSANE!!! I have a feeling that this new Google Voice integration with Sprint is what the problem is. I have no idea how to fix the problems listed above...please help!

Ok. I went to google.com/voice and logged in to access some options that aren't available through the APP. I was able to disable the "Call Screening" So now phone calls are received as normal.
However, I still can't figure out how to stop this POS Google Voice from messing with my text messages. Now when I get a text I get only a google voice notification and no stock messenger app notification. this is retarded!

In the Google Voice settings you have to check the option to receive text messages on this phone. If you have that and inbox sync turned on you will get text messages in both the messaging app and GV. It's annoying but it does work.

my only fix for this was to disable inbox sync, but have voice send me texts when i get a new voice mail. its so super annoying...

stretchwookie said:
my only fix for this was to disable inbox sync, but have voice send me texts when i get a new voice mail. its so super annoying...
Click to expand...
Click to collapse
There is a workaround. Just figured it out so thought i would share.
Go to phone (first tab in voice settings) > edit settings > very bottom - check you would like to receive text messages on this phone & save settings.
Problem should be solved.
Hope this helped

Yep, you have to edit the settings for your phone, when it shows what numbers you have under your account.
Sent from my PC36100 using XDA App

Dude, I had this same issue, yes you can disable the pressing 1 option, but i disabled google voice about 50x on my phone, and i did about 5 factory resets, called sprint 5 different times talked to 10 different reps.. I literally tried everything for over a month to fix my texting issue, If i didn't use google voice i couldn't receive a text on my phone.. Sprint literally suggested that i just get a new insurance phone and that they would waive my $100 fee, which i wound up having to do... If you are unable to get text messages on your native app there is NO fix for it.. Don't waste your time trying.. I literally spent hours a day for a month uninstalling and reinstalling google voice, factory resetting, downloading every messaging app, reinstalling the messaging apk's.. Having sprint change my number and reset my phone.. There is nothing you can do.. The only way to fix it is to get a new phone.. Which unfortunately causes you to lose root.. Just giving you the heads up.. I'm in no way a noob and i'm extremely good with my EVO.. I'm rooted and have ran basically every ROM out there, and I've made 100 posts on google voice forums and on XDA and even called every rep at sprint to try and fix it.. To this day i've read this happening to probably over 50 people and Not a single one of them ever found a fix, and ever single post i read the original poster said they had to get a new phone to fix it.. and i'm just another number on that list, as i now have a 2.3.3 unrooted evo because of this= / Sorry man.. stay away from google voice.. They offer 0 tech support or live help and there is no fix for this issue as of yet.
Everyone will tell you, just go to google.com/voice and click 'disable' under the gear in the top right hand corner.. But i did this literally over 50 times and i would install and uninstall google voice over and over and over, and nothing i did would fix my texting issue.. You can try.. but i'm telling you it's not going to fix it.. Even a factory reset and not logging into my google account wouldn't fix it.. I have no idea what causes it, but somehow it permanently blocks your ability to receive text messages without their google voice app.

i am also having the same problem. after installing google voice to recieve voice messages on my sprint htc evo i no longer recieve text through my stock messenger. ive called sprint 4 times and been through the steps (resetting my phone, taking the battery out, factory reset,etc) but i still cant recieve text.
ive tried changing the options through the gv browser, nothing! is there no way to fix this??

I'm in the same boat. I rooted, flashed a couple find and somewhere in between I wasn't getting text messages or voicemails. I unrooted, factory reset and it was the same. I finally went in to Google voice and made the settings so I can now recieve both cm and texts but even with the Google voice app on my phone telling me that I should be recieving texts through the native app I don't. Not sure if this is a root users problem only or for stock users that never rooted their phone.
Sent from my PC36100 using XDA App

Oh and I'm picking up a replacement EVO today to "fix" the problem. I guess ill root it nandroid backup first thing and try a Rom out. Wonder if 3.0-3.5 sense roms are breaking it.
Sent from my PC36100 using XDA App

ive been on with sprint 3 times now, they are clueless. i can live with google voice on my voicemail, but i want my stock messenger as gv cant do picture texts. my stock messenger can only send but cant recieve.
question is, if i unroot my phone and install the 2.3 gingerbread update will it fix the problem with messenge and maybe voicemail?

pulazki said:
Dude, I had this same issue, yes you can disable the pressing 1 option, ...Sorry man.. stay away from google voice.. They offer 0 tech support or live help and there is no fix for this issue as of yet.
Everyone will tell you, just go to google.com/voice and click 'disable' under the gear in the top right hand corner.. ... You can try.. but i'm telling you it's not going to fix it.. Even a factory reset and not logging into my google account wouldn't fix it.. I have no idea what causes it, but somehow it permanently blocks your ability to receive text messages without their google voice app.
Click to expand...
Click to collapse
Interesting. I had the same issue, and just as I was at wits end, and changing/editing all settings I got it to work. To review my settings:
Phones Tab:
Google Voice Number: (my cell #)
Forward Calls to: box checked - (my cell #)
- receive texts at this phone (box checked)
- Notify me of new voicemails via text (box not checked)
Google Chat (box not checked)
Voicemail & Text Tab
- Email the message to (my e-mail address) (box checked)
- Forward text messages to my emailmy email address) (box not checked)
- Transcribe Voicemails (box checked)
Calls Tab
- Call Screening (off)
- Caller ID (incoming) Display Caller's Number
- Enable "Do Not Disturb" (box not checked)
- Place missed calls in the inbox(box not checked)
- Send missed calls to my email(box not checked)
- Enable Recording (4), Switch (*) and Conferencing options on inbound calls(box not checked)
- Send calls and text messages from numbers identified as spam by Google directly to the Spam folder(box checked)
There are a few other questions/tabs but none of them seemed to have any remote possiblity of effecting calls/texts.
I also use Handcent as my text default text app
I hope this helps.
---------- Post added at 08:22 AM ---------- Previous post was at 08:12 AM ----------
dairugger said:
ive been on with sprint 3 times now, they are clueless. i can live with google voice on my voicemail, but i want my stock messenger as gv cant do picture texts. my stock messenger can only send but cant recieve.
question is, if i unroot my phone and install the 2.3 gingerbread update will it fix the problem with messenge and maybe voicemail?
Click to expand...
Click to collapse
I think the google voice settings might conflict - just go reset them (see my post above for my settings). You may need to go to the app manager, click on google voice, and press "clear defaults" -- then the next time you press the message app, you will get the GV/stock messenger choice. You can then mark it as default.
I hope this helps!

well i unrooted my phone, but it didnt help, seemed to make another problem!, now not only would i not get texts or voicemails from the stock apps or any other for that matter, now i couldnt make calls or recieve any calls.
i called sprint and explained it all again asking for tech service right away so i wouldnt waste time removing the battery, updating the prl and profile etc.. anyway after a hour with a tech my phone is working good as new.
it was funny cause after he told me some things to do to it i started getting a flood of texts from the stock messenger and tons of voicemails from the stock voicemail app. it now works perfect, no google voice needed! he had a hard time getting the voicemail to work at first, he said it was going nowhere. when people called my phone it said the cricket customer! im with sprint! he had me enter some codes in the phone app that he said reset the phone, on his end and on the phone itself.
anyway its fixed! no need for a new phone.
heres the steps he told me to do, i hope i got the numbers right:
dial ##654458#, it will do something and go to another screen after resetting some things.
select edit
then theres two options, select the second number (msid i believe) (write it down first)and change the number to ten 1's (thats 1111111111)
then hit menu on your phone pad and select "commit"
the phone will reset itself.
now do those steps again but enter the old msid number i told you to write down, back into where the ten 1's are.
then hit menu on your phone pad again and select "commit"
the phone will reset itself.
it should be okay after this and you should recieve texts and voicemails from your stock apps.
note: i uninstalled and disabled google voice from both my phone and through the google voice web site settings.

I had the same issue. When you set up voice you integrated your sprint phone number with google voice. Uninstall gv and reinstall gv. On the first screen it asks you to integrate your phone number with gv. Skip that and proceed with normal install. All your issues will clear up.
Sent from my PC36100 using XDA App

Not a big fan of Google voice bit good luck
Sent from my Evo using xda premium

Gv is pretty cool. You can set up different voice mail answer messages for different people. I have one for my wife and one for everyone else. Plus it'll dictate messages for you if you don't want folks to know you are checking you're vm.
Sent from my PC36100 using XDA App

Voicemail does not work

I removed gv and removed my sprint number from it
I had a VM come in and instead I got a text saying I got a VM and the app shows nothing. I sent myself a VM from the app but it never arrives
sent from my Galaxy S 2 from Sprint on unnamed 2.0.1

I had a similar issue ... didn't have GV installed or hooked up, but my Visual Voicemail wasn't working. I came across a post( you can search if you want to find it ) but it basically said to do the following, which worked for me. The issue was that GO SMS( or anyother 3rd party sms app, maybe even Google Voice ) was messing with the voicemail recieving the messages.
1.) Uninstall Go SMS, or whatever app you have.
2.) Go to applications, manage applications, and find the voicemail app, now force close it and clear data.
3.) Go to the about phone, and system update, and then update profile.
4.) Now relaunch the voicemail app
5.) Reinstall Go SMS( I never did that, just left it uninstalled for now )
After step 4 I started getting voicemails in my visual voicemail app again. I'd say try those steps, or whichever ones pertain to you, and see if it works after.

Annoying Visual Voicemail Behavior: Is This Normal?

Whenever I miss a phone call, I get TWO notifications. One of them informing me that I've got a voicemail and telling me to dial 1-800-whatever, T-mobile's standard Voicemail #.
Then a second or two later, I get a second notification from the Visual Voicemail app informing me of the same message.
Is this standard behavior for T-mobile and their Visual Voicemail App? It seems like it shouldn't be, because its annoying.
If not, how do I fix the issue and eliminate the redundant notifications?
Phone is 4.1.1 completely stock.

ergonomicz said:
Whenever I miss a phone call, I get TWO notifications. One of them informing me that I've got a voicemail and telling me to dial 1-800-whatever, T-mobile's standard Voicemail #.
Then a second or two later, I get a second notification from the Visual Voicemail app informing me of the same message.
Is this standard behavior for T-mobile and their Visual Voicemail App? It seems like it shouldn't be, because its annoying.
If not, how do I fix the issue and eliminate the redundant notifications?
Phone is 4.1.1 completely stock.
Click to expand...
Click to collapse
It sounds like the app didn't configure your voicemail correctly when you switched. Try updating to the latest visual voicemail and then go to settings>applications. Find Visual Voicemail and clear data. After that open the app and set it up again. Hopefully it will fix the issue.

Can alternatively use Google Voice. Better in every way.

Aerowinder said:
Can alternatively use Google Voice. Better in every way.
Click to expand...
Click to collapse
I disagree. On by my S2 and S3 when I go to play a message with google voice it starts to play for a second, I hold it up to my ear and it stops. I have to hit play once or twice more to get it to play. The only benefit I've found to google voice is the speech to text engine which doesn't form readable sentences most of the time. The other issue with google voice is if you have your phone off or dead it will go to your original voicemail because your phone is what actually redirects the number to google voice when it is on.

I do not have any of these issues on my S3.
TTS (and reverse TTS) has never been good. All implementations, never found one that was even half-way decent.
The call forwarding settings on saved on the carrier side. Not the phone. This is evident when you attempt to change said settings, and why the settings are saved even after total wipes. It does not make any logical sense that the call would not appear in your GVoice inbox. After a quick test, I've learned that it works as I expected.
Not sure where you went wrong. Working on all fronts here.

Visual Voicemail, how to undo it?

A while back I decided to try AT&T's Visual Voicemail (VV) instead of the built-in app. I'd like to remove it now and revert to the original app but I'm not sure exactly how.
My issues with VV which if I could rectify would make it so I would keep it....
When I get a call that goes to voicemail, the green "phone" app on the home screen will show that i had received a call, but it does not clue me in to that I have a message waiting for me in a different app (Visual Voicemail). So, unless I check VV every time I've missed a call, I have nothing showing me on the main screen that the message is sitting there waiting. At least with the built-in app that came on the phone, I'd see that there was a message waiting and I could have the phone call the voicemail number so I could retrieve the message..
So, either how do I make VV hook up better to the phone app so that it warns me, or if that can't be done, how do I disable VV and make calls go back to the original voicemail app that came with the phone? I'm not sure if simply deleting VV will make everything revert, or if I might need to contact AT$T or possibly have to do something else.....

BTT

Use Titanium Backup to freeze it, that's what I did and also if you have a Google Voice number you can fwd your voicemails to GV and integrate that into the call log and listen to your VM straight from the call log without the need for att voicemail app. You can search on XDA for the tutorial or if you wait I can look up the thread and place it here when I get home.
Erik

ricco333 said:
Use Titanium Backup to freeze it, that's what I did and also if you have a Google Voice number you can fwd your voicemails to GV and integrate that into the call log and listen to your VM straight from the call log without the need for att voicemail app. You can search on XDA for the tutorial or if you wait I can look up the thread and place it here when I get home.
Erik
Click to expand...
Click to collapse
Thank you for your response! I ended up calling AT&T and having them disconnect it, from their end. They then had me dial "1" and set up my "old" voicemail. Now, at least when I get a voicemail I get some sort of notification, instead of having to open AT&T VV every time I pick up the phone to see if I might have missed a call and gotten a voice message.
If you could link to the tutorial, I'd appreciate it!!!
Curious though...when I go into the settings of the voicemail, the top line shows "Service" (followed by Setup, Notification Sound, & Vibrate). Clicking on "Service" I have a choice of "My carrier" & "Google Voice". I have it set to "My carrier".
I did install GV a while back but never used it. When I click on GV I do have a phone number listed, along with a "welcome" message form GV.. What to do with it, I don't know, so any tutorial or guidance would be quite helpful and appreciated!!!
There may be a multitude of great things that GV can do, but all I'm currently looking for is a way that when I miss a call and the caller leaves a message, that I get notified, and don't have to actively go searching on the phone just to see if I might have gotten a message. My notifications bar at the top is so overcrowded that a voicemail-waiting icon will typically not be on-screen. So, if GV will put a notification on either the lock screen or on the bottom of the home screen near the "phone" icon, I'd be a happy man!!

You could have just deleted the apk from system/app folder
Sent from my Optimus G Pro using XDA Premium 4 mobile app