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Hi,
I sent my phone to HTC for repair as the screen was yellow and had poor battery life
they changed the screen and the battery and its amazing now
there are no yellow spots and it works like a charm
the battery lasts 1.50 days dispite heavy use
for those having issues please send it to HTC.
If u send it back to your retailer for an exchange u are not guaranteed to get a phone without an issue, screen especially whereas sending the phone to HTC they make sure there are no issues after a repair they have done a good job and Im really happy with the phone now
8 years I buy HTC phones and have very good experience with them.
Only once I had a issue with my phone, they picked up and returned the machine fixed in 3 days.
htc will fix/replace your device if it has yellow spots?
100% its called Mura. Tell them and they will replace the lcd and u wont face the issue ever again as it s a known issue
Mine had this issue mainly and the new screen rocks
they are easier to deal with then apple... i will never buy another apple product mainly because of their customer service...
DallasGT01 said:
they are easier to deal with then apple... i will never buy another apple product mainly because of their customer service...
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Click to collapse
Thats odd, I had an ipod touch a few years back and my experience at the time was really positive. I had a problem and scheduled a visit online, went down to the local mall and gave it to them, they swapped it out for me. I've never had that good of an experience with anything else I own. Of course, that was the only new apple product I've ever had, so maybe regular apple users have a different experience, dunno.
I also have sent my HTC off for repairs (to some place in houston). It wasn't the screen, I had a problem with my mobile data that all but stopped working indoors and barely worked outdoors. I'll see how that goes. They did tell me that if they need any parts, it will cost me $20 because my One X is from france, whatever that means. Its really sad though, I don't really have any other usable android devices at the moment so I'm stuck using my work's blackberry while I wait. I hate that thing, I feel like i've gone back to the 90's.
That's very strange they ask $ 20 for it because HTC warrantee is worldwide.
The phone they fixed for me that time was a HTC Artemis P3300 from the US and I live in Holland. They didn't charge anything.
bveditz said:
I also have sent my HTC off for repairs (to some place in houston). It wasn't the screen, I had a problem with my mobile data that all but stopped working indoors and barely worked outdoors. I'll see how that goes. They did tell me that if they need any parts, it will cost me $20
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The battery lasts 1.50 days dispite heavy use
What sort of heavy use, can you post some stats, wondering if I need a repair ? bet a few other people are thinking the same
pickup9785 said:
The battery lasts 1.50 days dispite heavy use
What sort of heavy use, can you post some stats, wondering if I need a repair ? bet a few other people are thinking the same
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Click to collapse
Hi,
Im a recruiter so i have to constantly make calls a lot of calls.
Also to achieve this i had to do the following
wifi sleep policy disabled when asleep
i also disabled apps like books, movies, watch, sound hound, google + fm radio stuffim never going to use to see the disable button u need to uninstall updates first.
these ate battery like hell cos they were running in the background.
Hope that helps
viniturb0 said:
Hi,
Im a recruiter so i have to constantly make calls a lot of calls.
Also to achieve this i had to do the following
wifi sleep policy disabled when asleep
i also disabled apps like books, movies, watch, sound hound, google + fm radio stuffim never going to use to see the disable button u need to uninstall updates first.
these ate battery like hell cos they were running in the background.
Hope that helps
Click to expand...
Click to collapse
Screenshot of the usage and display time please. Otherwise I think you have the same battery everyone else has...
Also Stock unrooted phone I believe? If so can perfectly compare with my usage.
Laurentius26 said:
That's very strange they ask $ 20 for it because HTC warrantee is worldwide.
The phone they fixed for me that time was a HTC Artemis P3300 from the US and I live in Holland. They didn't charge anything.
Click to expand...
Click to collapse
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
bveditz said:
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
Click to expand...
Click to collapse
I sent mine off to HTC too in the UK. They picked it up on Wednesday, Thursday evening it was showing as device received on their repair tracking.
Today afternoon it is showing as in repair.... :\ hopefully i get it middle of this week as i have no phone to use whatsoever. hopefully they will fix my yellow spot, i think the gorilla glass was not sitting properly on the LCD. as when i pressed it slightly it was gone.
xl VipeR lx said:
I sent mine off to HTC too in the UK. They picked it up on Wednesday, Thursday evening it was showing as device received on their repair tracking.
Today afternoon it is showing as in repair.... :\ hopefully i get it middle of this week as i have no phone to use whatsoever. hopefully they will fix my yellow spot, i think the gorilla glass was not sitting properly on the LCD. as when i pressed it slightly it was gone.
Click to expand...
Click to collapse
Better luck than me... My phone was delivered on the 13th but never made it to 'received'. I now have an escalation ticket into HTC to find it. It took a few calls to them for them to even care that my phone was missing, they just kept saying that the repair place was probably behind. I then had to call them for an escalation ticket, then had to call a few days later to re-do the escalation ticket because the last guy didn't do it properly, then a call a few days later to get someone assigned to the escalation ticket. I'm now at the few days mark again, so I'll have to call again on monday and can hardly wait to hear the response this time.
I couldn't use the blackberry any longer, so I spent the other night screwing with my old captivate to at least get it working again so I'm not living in the dark ages anymore.
So, after a bunch more calls back and forth, they finally found my phone. At which point it sat for a couple more weeks while they ordered parts. Then they called back with the bad news. Apparently they can't order the parts because it's an international phone and due to copyright laws (supposedly) they can't ship the parts it needs overseas. The only options are to 1) return the phone, 2) send the phone to HTC France or 3) Replace the phone with an AT&T One-X. Obviously #1 is out. #3 isn't a great choice either, because the AT&T isn't as good as the International version, and so I discussed #2 with them. #2 apparently is only an option if I have a French shipping address, which obviously I don't. So, I'm pretty much out of options.
I think I may just take them up on replacing it with the AT&T one, and since it's new, I'll just ebay it and take the money to -mostly- pay for the S3. I really liked the One-x, but I don't want the limitations it already has (SD & Battery) combined with the more severe limitations of the AT&T version (dual core, 16gb storage - I can't use LTE so that's not a benefit).
Luckily my captivate has been holding up during this whole fiasco, but It's really on it's last legs.
bveditz said:
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
Click to expand...
Click to collapse
It happened to someone else too. It's not parts, it's this...
BarryH_GEG said:
This makes sense but not for the reasons given. The U.S. One X's have the "app picker" disabled; users have to pre-set an event in settings for a single action to occur when clicking on a link in an app. Those sold outside the U.S. present a list of apps to choose from each time you click on a link just as every other Android device. Making sure the U.S. versions didn't have this feature enabled therefore violating Apple's patent is what held them up at customs. HTC U.S. restoring that feature, even on an international device, would be in violation of the patent. So if they had to replace the motherboard they couldn't load the international s/w on it and they have no alternative ROM with the feature disabled that runs on Teg3.
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BarryH_GEG said:
It happened to someone else too. It's not parts, it's this...
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Great, thanks for that explanation. I didn't really understand and I don't think the HTC guy knew or was able to explain it either.
Wondering if anyone has dealt with having to return a Nexus 7 2013 that has problems? I got my new Nexus 7 LTE 32g - JLS36C on Tuesday Sept.17 and charged it up then went through set-up. It immediately updated from something to JLS36C as I set up the wifi. Walked out of the room and wifi went away. After extensive testing found that if I get more than 10 feet away it will not stay conneced on 2.4ghz and will stay on 5ghz up to 15 feet from my router. So I called, followed their script of re-setting the unit and going through setup again. At that time was told I would have a new Nexus 7 sent out. Then got an email that said it could take 2 days for a response from a "Specialist". Two days later the same person wanted to know what router I had, so I sent that back and asked where the shipper was on the replacement. By email she said a specialist had to review my case. WTF, I have given them detail test measurements with 2 other devices, one being my Nexus 4. It is now 5 days and nothing. So what do I have to do? Has anyone had this problem?
Call them and ask to talk to a floor supervisor. Be very persistent no matter what they say. They don't actually work for Google they work for a third party company. So the initial people who answer the call will only do as their manual tells them too. Tell them also that u tried on someone's else's WiFi and still get the same result. But u want a floor supervisor cause they can actually make a judgment call.
Sent from my Nexus 7 using Xparent BlueTapatalk 2
Yeah, be persistent and don't take no for an answer.
Sent from my Nexus 4 using xda app-developers app
DowntownJeffBrown said:
Call them and ask to talk to a floor supervisor. Be very persistent no matter what they say. They don't actually work for Google they work for a third party company. So the initial people who answer the call will only do as their manual tells them too. Tell them also that u tried on someone's else's WiFi and still get the same result. But u want a floor supervisor cause they can actually make a judgment call.
Sent from my Nexus 7 using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Yes I will and this is the last I will ever buy hardware direct again from Google Play, I will just wait till one of the locals gets it in the shops.
eastrader said:
Yes I will and this is the last I will ever buy hardware direct again from Google Play, I will just wait till one of the locals gets it in the shops.
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Click to collapse
Yea buying directly from Google is a pain. But I always end up doing it because they will replace your device for up to a year no matter what. It can be BS dealing with them but if I'm 10 months down the road and my screen stops working I can get a replacement. Compared to let's say Walmart I have 30 days and then I have to deal with asus directly for any issues. But I feel your pain bro trust me. Also like if the n7 gets some hardware fix a few months from now I can call Google and tell them my n7 is Rebooting like crazy and get the newer hardware which is always a positive.
>^.^< Sent from meow HTC One
Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
84tdan said:
Discovered a some white dead pixels today. It's like some light leaking trough a couple pixels. Returning the tablet today. Someone else with dead pixels?
Sent from my SM-P605M using XDA Premium HD app
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I got a decent screen after four replacements. I hope you are lucky and only need one
iiSo say we all!! from my SM-P6OO
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
Well done and good luck!!
iiSo say we all!! from my SM-P6OO
84tdan said:
Tried to return the note today for a replacement. But the carrier (VIVO here in Brazil) from wich i bought the tablet refused to give a replacement, refund neither. Bought exactly 10 days ago.
Here our Law say that the consumer has the right to replace within a 30 days time frame. But every major carrier give a **** about that (actually every retail store does this) and don't play by the rules. Now i must send to Samsung for repair. Yes, repair. I should wait 1 month to receive the same tablet with a new screen.
Now i'm going to sue the company, just to get what i am entitled. Just saying... i think your guys in US or in Europe, don't have to worry about this kind of stuff.
Click to expand...
Click to collapse
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
ultramag69 said:
I would've asked to talk to a manager and if they still said no got loud about a device that cost a lot and how they aren't replacing it under warranty. Once the managers get involved and a crowd gathers they just give up and give it over due to the bad publicity they are getting from you...
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Click to collapse
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
84tdan said:
Did just that. Went to the store, and spoke to the manager. Who still refused to replace the tablet. A crowd was watching and the damage for their image was for sure worse than the "cost" of replacing my gadget. I walked away with the tablet and my lawyer (my wife) sued today the company. We have already an appointment with the judge on 01/30 this month to make a deal. I also did a lot of bad publicity on social networks.
Some people are stupid, they think nobody will sue them. I will continue using my note with the dead pixel until i get a brand new later this month. Maybe i will root the hell out of it just for fun.
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Click to collapse
:laugh: Blimey I thought you were joking about sueing - Best of luck mate
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
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Click to collapse
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.
warrant
synisterwolf said:
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.
Click to expand...
Click to collapse
I've had to have 2 M7 Verizons fixed: one for bonehead damage to SIM slot and other for power button.
Both were handled by HTC, and both came back perfect. Since the Verizon method has been reported to
be such a crap-shoot, maybe you'll have the same perfect experience that I've ended up with using HTC.
866-449-8358 is the number in US.
I got mine replaced by Verizon and I'm really happy -- the phone they sent me looks perfect and works perfectly too. Honestly, I hate Verizon customer service, but this time around I decided to use their live chat feature instead of calling them and the guy who helped me was generous as hell. He knew his phones and wasn't just reading out of a book. Within 5 minutes my order was placed for a free replacement.
Plus, the turn-around is amazing. They'll send you your new phone within two days, and you don't have to send your old one before they ship it out, so you're never left phoneless.
I'd say give it a shot.
I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
Sent from my HTC6500LVW using XDA Free mobile app
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Click to collapse
Pretty sure HTC's $29 option is a brand new phone. That's how it was with mine, anyway.
Sent it in for repair because it was bootlooping and couldn't get in bootloader. Got it back a few days later...but the wifi was absolute crap. Couldn't even pick up my router being in the same room, let alone anybody else's in the apartment I was in. Couldn't even connect to my tether on my other phone. Got back on the online chat, and told 'em what was going on. Had me try a few things (that I had already tried), and they offered to fix it for $10, or replace it with a new unit for $30. I didn't wanna mess with it anymore, so picked the new option... sent it in, they checked the phone out, then sent a new one my way. Don't think it was a refurb b/c it still had Sense 5.5 / rumrunner S-Off-able HBoot.
xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
Click to expand...
Click to collapse
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.
Thank you everyone for your advice. Yesterday I ended up going with HTC and got my replacement today. It was $29, which covered next day shipping to me and a three day return label for my old phone which I have 10 days to send back to them.
Verizon would definitely have been cheaper but it was very easy and painless to get it replaced through HTC. Verizon wanted to troubleshoot the problem first, including doing a factory reset, recharge the phone and see if the problem went away. I'm leaving town in the morning and needed the new phone fast. HTC just asked a few questions and approved the replacement.
The phone they sent me looks perfect and works great but was already updated so not likely new but refurbished. I plan on running it stock/S-on for a few days to make sure it has no problems before giving it a little Sunshine.
Thanks again.
ccarr313 said:
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.
Click to expand...
Click to collapse
Any way to find out if you have an old vs new camera module?
carngeX said:
Any way to find out if you have an old vs new camera module?
Click to expand...
Click to collapse
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7
carngeX said:
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7
Click to expand...
Click to collapse
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7
carngeX said:
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7
Click to expand...
Click to collapse
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7
carngeX said:
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7
Click to expand...
Click to collapse
50/50
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
50/50
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Is there any phone key command or adb command that will reveal st or ov status?
michaelbsheldon said:
Is there any phone key command or adb command that will reveal st or ov status?
Click to expand...
Click to collapse
None that i know of. The file is the only way stated in the One intl forum
Sent from my HTC6500LVW using XDA Free mobile app
HI GUYS
i friend of mine .. buy the note 7 for me in the US but now i cant replace it .. so everytime i put it to charge ... gives me a poster that says needs to be replaced ... i talk to anyone and they say ......''they cant do anything''
i will keep my note 7 i dont have more options for now.....i search for new batteries on EBAY and AMAZON but still out of sell
i can make a research ... but if someone knows how to help me or we can share info how to let it done ... hope i can find some help thx
w1n73rf3ll said:
HI GUYS
i friend of mine .. buy the note 7 for me in the US but now i cant replace it .. so everytime i put it to charge ... gives me a poster that says needs to be replaced ... i talk to anyone and they say ......''they cant do anything''
i will keep my note 7 i dont have more options for now.....i search for new batteries on EBAY and AMAZON but still out of sell
i can make a research ... but if someone knows how to help me or we can share info how to let it done ... hope i can find some help thx
Click to expand...
Click to collapse
Even if you replaced the battery you will likely end up screwed by the software. They also may end up disabling these phones as a last means of getting them out of service. Best bet is to try harder with the replacement paths. Where did your friend get you it?
Sent from my SM-N930V using Tapatalk
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
Im in same situation
I thought by rooting the devic, It will not showing up?
w1n73rf3ll said:
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
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w1n73rf3ll said:
hi thanks.. well ?* try everything ....they refuse to replace it cause I don't have the invoice ... I have the box everything ...... is a bad move in part o samsung ... if I get a Note 7 on eBay without a invoice I will lose my money??? .... in either way I'm asking to get a solution..... cause .. I'm not the only one in this situation ....
Ps: I'm reading they will limit the capacity of the battery ... but I think if they disable it they will get a lot of suit cases
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What country are you in? I have a ticket number with Samsung to get a replacement. I purchased it on Craigslist in the US. I should find out next week how they are going to replace it.
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Mr. Toad said:
What country are you in? I have a ticket number with Samsung to get a replacement. I purchased it on Craigslist in the US. I should find out next week how they are going to replace it.
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im on dominican republic! and they refuse to replace mine cause i dont have an invoice!
What is the position of the government there on the recall? Do you have something similar to the CPSC like we have here in the states? Just trying to think of ways you could force their hand.
They will sort this out. They just haven't yet.
I ask you this.... with or without a receipt/invoice, who do you think would be liable should that phone burn your house down... or explode on a plane flight causing mass casualty? They can't shirk this willlingly.... they are liable.
I also have a ticket with Samsung. A rep told me they would be in contact within 5-7 business days. This Wednesday will be the 7th business day. So if I don't hear back from them by Wednesday, I will be in the phone first thing Thursday morning week as well as contact the CSPC.
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harrychimp said:
I also have a ticket with Samsung. A rep told me they would be in contact within 5-7 business days. This Wednesday will be the 7th business day. So if I don't hear back from them by Wednesday, I will be in the phone first thing Thursday morning week as well as contact the CSPC.
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Keep me posted on the results. I just got the ticket on Friday.
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yes friend ... I told them ...and they say .. they will call me today and never call me ..im really angry ... I use Apple products ... and the warranty the best they never ask me for invoice or anything ...... this issue is a samsung issue they need to respond for his actions ..... I will call tomorrow ... and let you know the results
thanks for all the comments .... thx to all you guys
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
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Thanks for your update!!!
How did you get the ticket claim?
I bought the phone on Craigslist too and they refuse to exchange it.
If you can show us how, it would be great.
Thank you
harrychimp said:
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
Sent from my SM-N930V using Tapatalk
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harrychimp said:
UPDATE
I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.
A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.
Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.
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Thanks for the update. Hopefully I will hear from them this week.
T33H00 said:
Thanks for your update!!!
How did you get the ticket claim?
I bought the phone on Craigslist too and they refuse to exchange it.
If you can show us how, it would be great.
Thank you
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I kept calling. The third time they opened a ticket. I would just call again. I am still waiting for a phone call.
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T33H00 said:
Thanks for your update!!!
How did you get the ticket claim?
I contacted 844-365-6197. This is the Samsung Note 7 Recall Hotline.
I also called and filed a claim with the US Consumer Product Safety Commission at 301-504-7908.
I bought the phone on Craigslist too and they refuse to exchange it.
Be persistent, courteous, and take down notes of who you spoke with, at what times, and never end the conversation without a reference number. I started calling Samsung on September 25th. Called the following day inquiring about the status, and at that time the rep stated that someone would contact me within 5-7 business days. Sure enough, someone contacted me back on October 2nd within the 7 business day window. I'm still not in possession of a replacement phone yet, though it seems close to happening.
If you can show us how, it would be great.
Follow this link on Android Central: http://forums.androidcentral.com/sa...et-your-used-second-hand-note-7-replaced.html.
Thank you
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Good luck!
UPDATE as of October 5th at 1:00pm PST
I received a text, supposedly from Stericycle, which contained my reference number and stated that "Your new unit has been shipped out. The UPS tracking number is 1Z.....". Right now, the tracking number only shows that the unit is ready for pickup and is being delivered via 2nd Day Air. I also have two emails in my inbox describing how the replacement phone will be packaged and returned to Samsung, RSI Repair Services Inc in Plano, Texas.
If you recall from my earlier post, a rep said Stericycle will meet me at a public location to exchange the recalled device for the replacement.
This in no way is a complaint about the process. I much rather see progress which Samsung and Stericycle appear to be working on.
Received my replacement phone via UPS. Took the update that bike shows the green battery icon on the notification bar.
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hi guys i have 3 notes 7 ...... i made a test..
ill been charging one of them with the samsung quick charger ....and overheats everytime i plugged in
the subject number 2 .. this one ill been charging with.. blackberry charger folding type... and doesnt overheats
the number 3 ill been charging with an ipad charger and doesnt overheats...
the number one i mention..... i stopped 2 days ago for charge with the quick charge samsung adapter..... and is like miracle doesnt overheats ... and the battery has a long lasting use....
the best part all 3 are verizon.... 2 from the first batch and 1 from the replacements...... the replacement thats the one ill been charging with fast charging adapter ... is my test.... anyone that can reproduce and test please let me know thanks