Related
Now I seem to remember that after X amount of replacements sprint is "supposed" to reccomend another phone as a replacement...
Could anybody in the know tell me/PM me what might be on the WEL list?
Big TIA!
Sent from my SPH-D700 using XDA Premium App
to my knowledge/experiences it is totally up to the stores discretion. ive seen people as of late going on the 4th, 5th device of the same model. this isnt just due to the store, but also because with certain models there is no comparable phone that isnt a downgrade.. that being said, its not likely they are going to give you an evo or a nexus, may be best to work the angle of an early upgrade with a discount to the equipment if they are continuing to offer the same equipment
Ya that's what I thought...not trying to get a nexus, but was wondering if the evo could be an option...
Sent from my SPH-D700 using XDA Premium App
Good luck is all I can really say.
Our store is only Advanced exchange, and we've got to look at device history, and decide if the person is just trying to get into a different model. We would either order another Epic (depending on what broke on this one, and what broke on the previous ones... might just be an education issue rather than something defective) or see what else is on the WEL. (BTW, WEL list is redundant, kind of like ATM machine.)
Really, it depends on the store you go to, and how you handle the situation.
What is wrong with this phone and what was wrong with the previous ones?
NO. I worked in a group called Multiple Device Exchange. There is no policy that says we will exchange the device for another one. Sprint is a warranty replacement. There is a program called WE'LL, but that is few and far between. It is Sprint policy that after 3 Advanced Exchanges in a 12 month period, the customer has to go to the repair center for the device to be looked at. There is a 35 mile exception to that rule.
Sent from my SPH-D700 using Tapatalk
What is wrong with this phone? It honestly sounds like u want an evo
"The greatest respect you can earn is self respect" Louie Simmons
Okay, it really depends on who you are dealing with.
Here is the thing, to qualify for the WEL Program you must have at LEAST 3 replacements that involved a tech store. It depends the person you talk to, but that is the minimum, and it must be pretty close together.
Now it depends on your issue. If you feel that your problem or problems were hardware related, you most likely couldn't switch to a Nexus S as it is similar hardware UNLESS your issue is physical keyboard related.
If it is software, Nexus S may be up for grabs, since it is google.
As for getting an Evo, it is possible, usually they try to stay within the same manufacturer, but it is not unheard of to switch out,
Unfortunately the Evo is on nationwide back order (so is the Epic) so it may be hard to get that. I hear the Samsung Within is coming July 24th, I would wait for that, and keep getting your Epic replaced so you have more to complain about.
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
darkfire79 said:
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
Click to expand...
Click to collapse
dangit wish i though of using that.. i was really professional the whole process.. minus the rude asst. manager setting me off..
lazydazed said:
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
First phone - how did the processor fry? Custom ROM/Kernel?
Second phone - Did you calibrate the accelerometer? Did they hard reset to see if the issue remained?
Third phone - Do you have a screen protector that covers the buttons and is starting to wear out? This actually sounds hardware related, but there may be some other things killing the buttons.
TEP next day replacement applies to deductible based claims. If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Based on the situation, I would definitely not switch you out of this device yet. The issues are not recurring (different issue on different devices) and even though the button issue is a legitimate concern, I would want to know more about the first two swaps before considering a device change.
Yes, the phone is backordered, just like the EVO (so even if they approved a different device, you still wouldn't get it right now anyway.) and we aren't typically able to switch you to a NIB phone, unless your existing one is completely non-functional, and the manager allows us to take the hit for breaking WEL.
I'd be willing to bet that the issue can be fixed with a new digitizer, which the tech stores *might* be able to replace if they have one.
Did you leave the device with the techs on the home keys issue or was this a non-tech store you went to? Which of these stores were corporate owned or third party?
1st one I did root and try an older oc rom.. but I went back to stock almost immediately, like back in january.. its not a windows phone and I like how stock performs..
2nd Yes I did calibrate through the display settings...and hard reset.. multiple times..
3rd.. no screen protectors required with this bad boy! The buttons just would pick and choose when to work... mostly not..
The store I bring it to (but not ever again) is a corporate repair center..
I try EVERYTHING I can before I bring any phone in.. including formating the sd card.. but this all happened within a 2 week period. Frustrating...
I actually just got a nib epic today... after a politely worded email to every sprint exec I could find an address for... they even had it set up at a sprint store close to where I am working today since I work in other cities a lot..
All I wanted was a phone that works.. period. Been a customer for 9+ years.
Much love sprint!! Guess I won't be getting that dell streak5 anytime soon..
Sent from my SPH-D700 using XDA Premium App
Very similar thing happened to me and I can understand the frustration of taking the time to get to the Sprint store, wait 2+ hours, only to be told everything is OK or just come back in 3 days plus holidays. The wait through the line, the tech inspection, and the decision making with the best course of action are not very well documented nor advertised in their TEP literature.
I would qualify my rage as "murderous" at times, and it was very difficult to stay professional at various stages of dealing with some employees. I was fortunate to get a NIB Epic after 3 bad refurbs and a friendly discussion with the store manager... the reps on the phone were beyond useless, however. Did you deal with any of the 17 departments that insist on transferring you before taking any initiative whatsoever?
I was even asked if my issues had been resolved and if I would give them a good rating. I said that I'd be lying if I said I would since the phone was about as functional as an underweight paperweight... after being offered to escalate things to a resolution specialist, I kindly declined to hold insisting that I'd be busy looking for a bat to test against my phone instead.
It would've been cheaper to pay the $100 and get a temp job in place of listening to crappy music at the Sprint store. /rant
lmao... i refuse to go back into that store ever again. rude, incompetent, pea brained, number conscious NOT customer conscious ass hole managers.. the techs and others were cool however .. i went through 12 touch pros LEGITIMATELY before i had to go scout out another store that would order me a tp2 or ANYTHING else for that matter. (guess i didnt learn my lesson). talk about wanting to drive my car full speed into the store window.
but the only bad thing about spending the 100 bucks is that, i think, they pull the phones from the same place that sprint does... so youre 50/50 on what you get anyway... but the next day policy is definitely worth the c-note.
on the phone transfer thing.. i only spoke to the girl that answers the phone her supervisor and then "account management"? the last one was the douche that said he couldnt bring me a phone from new mexico.. i told him thanks for wasting both of our time for the last 15 minutes, ill be going with att, thanks for the inspiration to do it asap...
Well, if it makes you feel any better, I am an employee and went through 6 pre's before I was able to upgrade into the EPIC (out of my pocket, btw, not as an ESRP exchange.) My device exchanges have to go through my District Manager, and he is really picky about letting an employee switch devices. I even made the case that each pre I switched to cost the company a lot of money, and it would have made business sense to switch me to the next option on WEL (which had less device problems)
I started in '04 with Sprint, and I learned early on that the only department over the phone that gets anything done is Retention. Your best bet is to find a sales rep that cares about service (as well as numbers) and who is willing to do what they can to get you taken care of (within reason.)
Nah it makes me sad... that even employees get the jacked up run around... all my buddies with their iphones look at me puzzled when I tell them what we go through sometimes..
Sent from my SPH-D700 using XDA Premium App
After replacing 5 Samsung Moments due to the radio locking up constantly someone in corporate retentions showed some mercy and gave me a free month of service and a $200 credit to put to a new phone. I made up the difference with cash and bought an Epic at the no contract price.
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
spivey8 said:
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
Click to expand...
Click to collapse
Again:
monkeyracer said:
If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Click to expand...
Click to collapse
Asurion has a different inventory of phones. If they have a refurb in stock, they will send you a refurb, if they don't and they do have new stock, that is what they will send.
The store has to go by the WEL, whatever the highest priority number is on the list is what we are officially allowed to swap to. This is almost always a refurb of the same model. If that's not available, then the next in the list is usually the NIB from the store stock, but only if the WEL says we can use those. Right now, the EPIC refurbs are backordered, and WEL says NO for swapping to a NIB. Anything beyond that is up to the discretion of the store manager.
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.
www.simplyelectronics.net
Anyone lost their money from them?
I actually bought twice from them in the past but this time it's been more than 2 weeks and my order still shows New. A friend told me that his order is still new after 40 days. I know they will ship it at some point in time, maybe 2-3 months but I was actually thinking to cancel the order. On the other hand it's about 100EU cheaper than anyone else. All those issues with HOX also made me cool down and add a plus on those thoughts and I'm also making thoughts for SG3.
I know, all review sites on Internet have them very low rated (one star) but still they are by far the cheapest.
Any of you guys lost his money from them?
I didn't personnally buy from them but when i was planning to i did a little a search and found that it's really not recommended, some product arrive very late others never.
Yeah, when I saw those reviews I just didn't care anymore... I'd rather pay 100€ more and actually receive the product than to pay less and get burned...
Now th big concern is if you cancel or not. I've seen that most people who lost their money is when they attempted to cancel orders or claiming funds. That gives them the chance to "confuse" things and keep your money while not sendingany product. Here's the question: to cancel or not to cancel?
I'm a gambler so, I'll take my chances and play heads or tail. I'll give some more days though but in the meantime I recommend that noone uses them. I guess that some people, like myself, don't learn from our past mistakes.
andreasy said:
Now th big concern is if you cancel or not. I've seen that most people who lost their money is when they attempted to cancel orders or claiming funds. That gives them the chance to "confuse" things and keep your money while not sendingany product. Here's the question: to cancel or not to cancel?
I'm a gambler so, I'll take my chances and play heads or tail. I'll give some more days though but in the meantime I recommend that noone uses them. I guess that some people, like myself, don't learn from our past mistakes.
Click to expand...
Click to collapse
in our country they sell the HOX 700 euros so they are poushing us to buy throu ather countrys
i wish one day they will come to there senses and sell things in a more logical prices
I ordered an HTC Desire HD from them last year. It was taking ages and I cancelled the order. They only cancelled it after 2 weeks chasing them about the cancellation. Finally, after a couple of weeks and tons of emails and threats I got a refund. They have awful support and I do not recommend ordering from them.
Not to mention that the product comes from Hong Kong, so you will need to contact HTC to check if they cover warranty.
I bought my LG Optimus 2x from them, it took ages to arrive but it did in the end. It was a hell of a lot cheaper than everyone else too. Heard some bad things about them so I probably wouldn't use them again though.
Sent from my HTC One X using xda premium
I bought 2 cameras from them till date and they both arrived in time as described. The 2 purchases were a year apart. The second camera though had a European battery charger. Apart from the above I haven't had to use warranty on either indicating the items must be genuine.
Mind it - for whatever good or bad reason, I hadn't researched anywhere before buying from them. Had I known about their reviews, I would not have bought from them.
My friend recently purchased ipad2 from them but cancelled it before they despatched and got refunded without any hassle.
Don't know what to advice you but hope the above experiences shared help.
Sent from my HTC One X using XDA
Not worth the trouble!
Just come across this post and thought I'd share my experience (to back up the thousands of others you can find on the net) about how ridiculous SimplyElectronics are as a company and to avoid them if you care for your sanity.
I placed an order for a Galaxy Nexus on 30/06/12, enticed by the low price and 'expect delivery in 2-4 days' advertisement. After 6 days of the order being stuck at 'New' (which I found out means that they haven't even processed the order, it means they have accepted your offer of purchase, which means that they take the money out of your bank, and then do nothing for a while) and after sending a few emails asking why my order hadn't been processed even though the Live Stock Report said there were plenty in stock, I decided to cancel my order on 5/06/12. They asked me why, I explained that I needed the phone as I work offshore and was going away, and had ordered it elsewhere from a more efficient company. They said they understood my decision and my refund request had been passed to the relevant department. I left it for a few days. Then when 10 days later the money hadn't been returned I started emailing them again. I have now been sending emails daily asking for my refund, yet 24 days after cancelling my order I'm still receiving apologetic emails saying they're trying their hardest.
I guess the short version of my warning to others is this is not a company you should conduct business unless you have the patience of a God. I know from looking around other sites I'm not the only one who has been a victim of their incompetence. I'm sure they have 10's of satisfied customers all around the globe, I just wish I'd done more reading first. If you can find the product elsewhere that costs slightly more than they are selling them for, pay the extra, it will save you alot of time.
Matt JWF said:
Just come across this post and thought I'd share my experience (to back up the thousands of others you can find on the net) about how ridiculous SimplyElectronics are as a company and to avoid them if you care for your sanity.
I placed an order for a Galaxy Nexus on 30/06/12, enticed by the low price and 'expect delivery in 2-4 days' advertisement. After 6 days of the order being stuck at 'New' (which I found out means that they haven't even processed the order, it means they have accepted your offer of purchase, which means that they take the money out of your bank, and then do nothing for a while) and after sending a few emails asking why my order hadn't been processed even though the Live Stock Report said there were plenty in stock, I decided to cancel my order on 5/06/12. They asked me why, I explained that I needed the phone as I work offshore and was going away, and had ordered it elsewhere from a more efficient company. They said they understood my decision and my refund request had been passed to the relevant department. I left it for a few days. Then when 10 days later the money hadn't been returned I started emailing them again. I have now been sending emails daily asking for my refund, yet 24 days after cancelling my order I'm still receiving apologetic emails saying they're trying their hardest.
I guess the short version of my warning to others is this is not a company you should conduct business unless you have the patience of a God. I know from looking around other sites I'm not the only one who has been a victim of their incompetence. I'm sure they have 10's of satisfied customers all around the globe, I just wish I'd done more reading first. If you can find the product elsewhere that costs slightly more than they are selling them for, pay the extra, it will save you alot of time.
Click to expand...
Click to collapse
So you bought something tomorrow and are still waiting for it?
I think you mean 30/5/12
Sent from my HTC One X
700€? Why u. Didn't buy from expansys, I'm sure they will ship for your country. It's from france
mitas35 said:
in our country they sell the HOX 700 euros so they are poushing us to buy throu ather countrys
i wish one day they will come to there senses and sell things in a more logical prices
Click to expand...
Click to collapse
Sent from my HTC One X using xda app-developers app
It's a lottery, do a bit of googleing, there's forums dedicated to pissed off customers.
EclipseX said:
700€? Why u. Didn't buy from expansys, I'm sure they will ship for your country. It's from france
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
becouse i think about possible problems with the device
I've posted on Facebook, Google + and anywhere else I could think of after my recent attempt to get a One X from them.
Web showed stock, blurb said dispatched & delivered in 3 to 8 days. Took my money immediately and then the problems started.
Used Barclaycard fraud department to get my money back while I fought SE for a refund. 13th May to today spookily enough to get my refund.
God knows how many calls & emails...
DO NOT USE THIS COMPANY!!!!
And if you already have, use your card company to get your money back.
Just stop right here. If any manufacture start too sell massively obviously some phones will have problemes like 10%. If you see the most popular phones have problemes.
I've got mine and its a model ht23 without any problemes its the first hox I have and the only.
And with expansys you will have internacional warranty for 2years and houses for support on your country. Trust in expansys!
mitas35 said:
becouse i think about possible problems with the device
Click to expand...
Click to collapse
Sent from my HTC One X using xda app-developers app
EclipseX said:
Just stop right here. If any manufacture start too sell massively obviously some phones will have problemes like 10%. If you see the most popular phones have problemes.
I've got mine and its a model ht23 without any problemes its the first hox I have and the only.
And with expansys you will have internacional warranty for 2years and houses for support on your country. Trust in expansys!
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
hmm and what about oll these negative posts??
I did indeed NerdGuy, sorry! But working with Simply Electronics the months just seem to blend into each other it takes that long. I was told today that my refund will be with me within 7 days, I'm neither holding my breath nor stopping the daily emails, after 27 days of asking I fail to believe they'll pull their finger out any time soon.
I learnt the hard way also over a month to get my 500$ back. Since then anything expensive I buy in person regardless if it's $100 cheaper online.
Sent from my HTC One X using xda premium
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
Click to expand...
Click to collapse
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Click to expand...
Click to collapse
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
Click to expand...
Click to collapse
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
Click to expand...
Click to collapse
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Click to expand...
Click to collapse
kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
Click to expand...
Click to collapse
I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
Click to expand...
Click to collapse
I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
Click to expand...
Click to collapse
I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Click to expand...
Click to collapse
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
Click to expand...
Click to collapse
True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
Click to expand...
Click to collapse
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
Click to expand...
Click to collapse
miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Click to expand...
Click to collapse
I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
Click to expand...
Click to collapse
Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.