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Well i went back to stock (at least tried to) for the preperation of ICS and the maintenance update. That was a disaster. I have had over 25 android phones but i guess i thought it would be a good idea to check re-partition in ODIN cause i thought it would be an *extra good* flash. Ya now i have a FULL brick. Before i tried to reboot download mode, it said PARTTABLE missing or something like that. And yes it was a full brick there was nothing i could do.
Whats even BETTER is that TMOBILE told me to shove it! "Oh this phone is not part of our replacement program." WTF. So they directed me to call Samsung which i did and it is now on it's way there. Since when does a phone i bought on the account less than six months ago not qualify for an exchange. Bastards. Well hopefully Samsung fixes it in a timely fashion and sends it back!
My wife recently broke her screen on her GS2 and they replaced it...
Geeze man, that's a major screw up. It's posted everywhere not to check repartition. and tmo has been replacing these phones for people.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Idk who you talked to maybe a out sourced rep but sg2 is surely part of the exchange list my bro just did a exchange on his two days ago
Sent from my SGH-T989 using Tapatalk 2
So Tmobile has con another person. I think that you should tell Tmobile to shove it again and again after the lie they told you. The are the practical joking wireless company, don't be fooled by one representation of Tmobile, you have to keep escalating the situation until you find the hard to get truth with Tmobile.
Sent from my SGH-T989 using xda premium
For future reference you cannot and should not ever check re-partition with out a valid PIT file. It will always result in a brick otherwise.
-Mr. X- said:
For future reference you cannot and should not ever check re-partition with out a valid PIT file. It will always result in a brick otherwise.
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I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
xsteven77x said:
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
Click to expand...
Click to collapse
No, no pit file
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Why would you go through all of that unrooting for an update that you will want to root ? I mean we all know what ICS looks like... i guess i just dont understand why you even wanted to do that when we have multiple Twiz flavored ICS roms that have 0 bugs and even ASOP and MIUI ICS Roms with very few bugs..
xsteven77x said:
I agree with you. It was a very very dumb move. But i was pretty sure there is a pit file in the same folder as i have odin and i put it in the correct box.
See i figured someone shafted me. That really sucks cause god knows samsung is going to take longer than it would have taken teabag-mobile! GRRRR.
Click to expand...
Click to collapse
samsung had my device back to me in 5 days. i mailed it on a Monday and got it back on a Friday. brand new device not a refurb.
dude I have done two replacements on this phone You should never ever ever call tmo on the phone to get anything done period. Go to a corporate tmo store not one of those dealers a full tmo store and deal with them face to face. Those idiots over the phone are stupid and they dont care, but when you are face to face they will respect you more and try harder. And they dont just call the same number we call when you go to a corporate store they actuall get to the right people. Hell I dont even call them to change my plan I go to the store. You know how many times I just wanted to make a small change in my plan and they gave me a problem or they did the wrong thing and then I went to the store and they fixed it without a problem. I know it might be a pain in thew ass I work 70+ hours a week and I dont have a car but I still find a way Thats my two cents
If you gave tmo warranty call again they should replaxe it.
Sent from my SGH-T989 using XDA
-Mr. X- said:
samsung had my device back to me in 5 days. i mailed it on a Monday and got it back on a Friday. brand new device not a refurb.
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Click to collapse
Hmm I've got serious blobs in my screen did the one they sent you have any flaws?
Sent from my SGH-T989 using xda premium
blchff04 said:
Hmm I've got serious blobs in my screen did the one they sent you have any flaws?
Sent from my SGH-T989 using xda premium
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Click to collapse
I am currently on my 4th S2 since NYE when I purchased the phone, never have I had issues getting a replacement. The only issues ive had have been trying to go around the.$20 fee since I dont have thr insurance but even that can be waived easily
My first replacement had issues so I quickly returned till I had a decent one then that one stopped charging after like 6 months.
Sent from my SGH-T989 using xda premium
You'll be fine man. You seem to have a phone with a warranty. Mines from Ebay.
And its actually nice to know Tmobile does that.
Good luck.
Sent from my HTC Vision using xda premium
Android_Monsters said:
You'll be fine man. You seem to have a phone with a warranty. Mines from Ebay.
And its actually nice to know Tmobile does that.
Good luck.
Sent from my HTC Vision using xda premium
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Click to collapse
definitely! also this last time they offered me a $3.99/month for LIFETIME WARRANTY so as long as i don't have any water damage or screen physical damage, i am set well that is until the next top of the line phone comes out, and no the SIII isn't good enough to switch at least from what i've read about it
mojorisin7178 said:
dude I have done two replacements on this phone You should never ever ever call tmo on the phone to get anything done period. Go to a corporate tmo store not one of those dealers a full tmo store and deal with them face to face. Those idiots over the phone are stupid and they dont care, but when you are face to face they will respect you more and try harder. And they dont just call the same number we call when you go to a corporate store they actuall get to the right people. Hell I dont even call them to change my plan I go to the store. You know how many times I just wanted to make a small change in my plan and they gave me a problem or they did the wrong thing and then I went to the store and they fixed it without a problem. I know it might be a pain in thew ass I work 70+ hours a week and I dont have a car but I still find a way Thats my two cents
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Click to collapse
That's funny, we've had the reverse experience.
The T-Mobile store people have frequently lied to us. When we signed up during their Valentine's Day deal they lied about the plan requirements, they lied about transferring our old phone numbers to T-Mobile that day, they told us we could downgrade from unlimited talk and 5GB data in two weeks, then two weeks later they said we couldn't.
In the end we just called T-Mobile CS the next day who transferred our numbers and changed our phone plans with no fuss at all. Now we never bother dealing with the T-Mobile store in person, my girlfriend gets pissed off just thinking about them.
rosemachinegun said:
That's funny, we've had the reverse experience.
The T-Mobile store people have frequently lied to us. When we signed up during their Valentine's Day deal they lied about the plan requirements, they lied about transferring our old phone numbers to T-Mobile that day, they told us we could downgrade from unlimited talk and 5GB data in two weeks, then two weeks later they said we couldn't.
In the end we just called T-Mobile CS the next day who transferred our numbers and changed our phone plans with no fuss at all. Now we never bother dealing with the T-Mobile store in person, my girlfriend gets pissed off just thinking about them.
Click to expand...
Click to collapse
service varies greatly from store to store, and agent to agent on phone as well. But I will say this that.if you know the right things to say you can get more done over the phone
Sent from my SGH-T989 using xda premium
Its so funny how people think stores have a special number to call! They have a retail line they call but that's just to enter their dealer codes they get to the same place u get to when u call!
Sent from my SGH-T989 using Tapatalk 2
AJ26T said:
Its so funny how people think stores have a special number to call! They have a retail line they call but that's just to enter their dealer codes they get to the same place u get to when u call!
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Exactly
Sent from my SGH-T989 using xda premium
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
ranup112 said:
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
Click to expand...
Click to collapse
Ok.
Why are you posting it here?
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Mmmm yes... It's general but you have to understand we are average Joe's like you. We can't do do anything about it. It would be best if you take it up to Sprint forums such as the links below:
http://www.sprintusers.com/forum/
http://community.sprint.com/baw/index.jspa
Good luck!
ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
BluesRulez said:
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
Click to expand...
Click to collapse
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
Sent from my SPH-D710 using xda app-developers app
I'm a tech at Sprint and I think its kinda funny that every phone that you received craps out. I would say get TEP then you don't have to pay $35 for these issues. Don't rant about how Sprint is crap when you do not take advantage of all of your options.
Verizon does not offer on-site technicians . They would simply tell you buy another phone full price or go to asurion and pay a &150 deductible
Sent from my Genesis that does what Nintendon't
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app
ranup112 said:
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Sprint does not manufacture the phones , Samsung does. However that's why we have good technicians who check for liquid damage, because if we don't we send them off to get refurbished and we endup giving a liquid damaged device to someone else.
That being said that's why its good to be honest if you liquid damaged a device. But people would rather lie and hope a tech just replaces it , and screw sprint and other customers just so they can get something for free.
Sent from my Genesis that does what Nintendon't
ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I don't work for sprint but I used to work for cingular wireless and afaik the store always wanted us to carry the latest devices so we could 'demo' them to the customers... think of it as eyecandy.
In fact, I had my own phone from sprint and another device from CW, I was not allowed to use my sprint device for obvious reasons but had to have whichever device from CW visible and sometimes using a BT headset for demo purposes. If I can recall correctly, those devices were written off once another one came up.
ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I got 2 Epics last year in Oct, his and hers and had only one hicup in 11months, when the ICS update rolled out the wife wanted to try it, so she accepted the update and it did not go well, horrible battery life, apps not working weird charge cycles and a bunch of other fowleups, later I tried a couple of custom roms, but that was just a bandaid , phone was not a daily driver. Finally went back to gingerbread, the os that kept the phone reliable for 10+months with no issues what so ever. I had tried a couple of ICS releases myself and always wound up going back to gingerbread, needing a reliable phone on a daily basis I could not afford to leave home with a quirky phone that needs a charge every 6 hrs. I settled into a custom gb Rom that I have been running since April with no problems what so ever, wifeys Epic is on the same custom Rom. The only time we ever went back to sprint was to pickup a desk dock for the Epics.
Corporate sprint stores are usually more user freindly than privately owned stores, and I think if you go to a Corp store and plead your case in a nice manner you may get some satisfaction. The new phones the employees flash are just perks of the job, either huge discounts or free, don't let that get to you, besides it makes sprint look good. I have been with sprint since 2000 and have no complaints.
Give sprint another chance to make good. Good luck.
(No I do not work for sprint)
Pp
Sent from an infected GT-P5113 located inside a Mayan pyramid.
Thats a good way to look at it. I dunno maby I am getting all the bad apples. My wife is still on her first. Im old and not going to say how old but I just got here checking stuff out. Never rooted or modified any phone.
Sent from my SPH-D710 using xda app-developers app
You see it was a50/50 chance, your wife got the good phone, it can't be that bad, just approach it from a different angle. Hay I'm no spring chicken myself, I got grandkids, and proud of then I am. (The oldest is 9.)
Pp.
Sent from an infected GT-P5113 located inside a Mayan pyramid.
Just my 2 cents. I got the Original Epic on launch day and never had one problem with it. Got the Epic Touch on launch day and am still using it. I have not had one problem with it. With anything mechanical there is always going to be the possibility of failure. It is just a game of chance. I can guarantee you that there are people saying the exact same thing about Verizon, AT&T and TMobile. It just happens.
Sent from my SAMSUNG-SGH-I747 using xda premium
gatesmarch123 said:
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
No you are wrong about 90% just need to power cycle.
Sent from my SPH-D710 using XDA
BluesRulez said:
No you are wrong about 90% just need to power cycle.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
Sent from my SPH-D710 using xda premium
Mattix724 said:
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
Sent from my SPH-D710 using xda premium
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Click to collapse
Fios is not that way. I know time Warner is the way you are describing.
Sent from my SPH-D710 using XDA
FiOS is a fiber optic network similar to U-verse in the sense that you support IPTV, HSIA, and CVoIP.
I know how an ONT works, unless there is a major issue that requires a technician to physically repair the line... it is a simple toggle or reboot of the CPE.
Sent from my SPH-D710 using xda premium
Yes, sprint does suck, I've known more than any sprint tech or rep and they don't generally fix anything, water damage??? Seriously? Who cares if it's been water damaged, doesn't mean the phone won't work, that's why they have quality control refurb people... Yeah, I'm on sprint and I hate every day of it but ALL cell phone providers suck major ass and have you by the balls... I've been paying for 4g for over two years and have NEVER seen it and probably never will until my contract is up, again... Truth be told by the time I and the other 75% of America do see 4g from sprint, they'll put a cap on it and stop unlimited... If I were you and you don't like sprint, just keep going up through the chain and tell people strait up what's going on. If that's a no go, just change your prl and roam constantly until you get that "letter" in the mail... One rant to another, good luck...
Sent from my SPH-L710 using xda app-developers app
Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.
no issues at all with mine...
I love Samsung personally
OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.
why is there no option for none
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD
I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app
RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.
I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2
Because I'm not that lucky.
KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device
elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
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I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app
monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app
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Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
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I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app
monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app
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So they want me to send this one back, and when they receive it, they will send another one back..
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If I get the original one back, does anyone know if they can tell I had it apart?
Sent from my SGH-T999 using Tapatalk 2
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
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Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
Sent from my SGH-T999 using Tapatalk 2
elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app
monkeypaws said:
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app
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I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2
Hello all!
I read somewhere on the internet (not sure if it was XDA or not) that someone was able to get
their VZW Galaxy Nexus replaced or swapped with a totally different phone.
I've had my Gnex for well over a year so I can't get a Certified Pre-Owned replacement at no cost anymore.
(FYI, I've had it replaced twice due to radio issues)
My current Nexus also has the notorious radio issue (consistently bad signal, signal drop, complete service loss etc..)
and I would like to get it replaced with a different phone. I read somewhere that Verizon would compensate you with a different
phone if you had insurance. Which I do..
So my question is, what phones would they offer as a viable replacement? (hopefully one with better radios and possibly more up to date )
Thanks!
U would need to call the insurance place and ask them.
Sent From My Miui Powered Galaxy Nexus
Esteway.619 said:
U would need to call the insurance place and ask them.
Sent From My Miui Powered Galaxy Nexus
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Indeed. I'll shall do this tomorrow.
By the way, nice work on the MIUI port. Pretty smooth stuff :good:
iOSfails said:
Indeed. I'll shall do this tomorrow.
By the way, nice work on the MIUI port. Pretty smooth stuff :good:
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Once you do find out, could you please post your result here as well? I'm basically in the same boat as you and have been a little curious about that.
raddacle said:
Once you do find out, could you please post your result here as well? I'm basically in the same boat as you and have been a little curious about that.
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Will do! I haven't been able to do it. I have free time tomorrow so hopefully I'll get some answers.
It's going to depend on what's in stock at the warehoues. If they have the GN in stock, you are getting a GN. You may be able to get something "similar" if you have had a few GNs replaced, and they have all had issues that are not your fault. But you will need to plead your case. Or you may get something else if there is no stock of the GN in the Asurion warehouses.
tokuzumi said:
It's going to depend on what's in stock at the warehoues. If they have the GN in stock, you are getting a GN. You may be able to get something "similar" if you have had a few GNs replaced, and they have all had issues that are not your fault. But you will need to plead your case. Or you may get something else if there is no stock of the GN in the Asurion warehouses.
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Yeah I talked to a rep today at a store and he told me to file a claim at phoneclaim.com. he told me it wasn't Asurion though. But it clearly is. Also, I don't really trust Asurion. I've heard bad news about them. I plan on calling Customer Care tonight after work to get a little more info. The rep seemed kind of ill-knowledged about replacements and such.
Sent from my Galaxy Nexus using Tapatalk 2
This is my thread from a month or so ago http://forum.xda-developers.com/showthread.php?t=2317537
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cornelious1212 said:
This is my thread from a month or so ago http://forum.xda-developers.com/showthread.php?t=2317537
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Haha that's the thread I got the idea from! It is weird that they'd deprive you of a battery and battery door. I feel like Verizon makes plenty of money. Enough to provide sufficient replacement services. Anyway, I talked to a rep earlier today (actually a tech support rep) and he did a trouble ticket and had "network specialists" check the towers around me. Then they call back and ask me if the problem persists -_- what a drag! The tech rep was really nice. I just think they're afraid to pull some strings for us some (most) of the times..
Sent from my Galaxy Nexus using Tapatalk 2
iOSfails said:
Haha that's the thread I got the idea from! It is weird that they'd deprive you of a battery and battery door. I feel like Verizon makes plenty of money. Enough to provide sufficient replacement services. Anyway, I talked to a rep earlier today (actually a tech support rep) and he did a trouble ticket and had "network specialists" check the towers around me. Then they call back and ask me if the problem persists -_- what a drag! The tech rep was really nice. I just think they're afraid to pull some strings for us some (most) of the times..
Sent from my Galaxy Nexus using Tapatalk 2
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It's not that they are depriving him of a battery and a door. It's that all insurance replacements are the phone only. When you send the "damaged" phone back, you take out any sd cards, batteries, etc, and just send them the shell. Although I'm pretty sure the Galaxy Nexus I was sent in error when I sent a Droid DNA back did indeed have the battery door, although I never took it out of the sleeve it's shipped in, since I knew I wasn't going to use it.
That's the one good thing about having a non-removable battery...you get the complete phone (in the case of the Droid DNA I had for a bit)
iOSfails said:
Haha that's the thread I got the idea from! It is weird that they'd deprive you of a battery and battery door. I feel like Verizon makes plenty of money. Enough to provide sufficient replacement services. Anyway, I talked to a rep earlier today (actually a tech support rep) and he did a trouble ticket and had "network specialists" check the towers around me. Then they call back and ask me if the problem persists -_- what a drag! The tech rep was really nice. I just think they're afraid to pull some strings for us some (most) of the times..
Sent from my Galaxy Nexus using Tapatalk 2
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Is this you're first device? I was on my third for radio issues. I just told them I would keep getting replacements all they wanted, one after another until I got a working one. I had to call back once to get a rep who would give me an S3. I have to say the S3 I noticeably snappier, especially noticeable when installing apps. I immediately put CM on the S3 and am a happy camper.
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cornelious1212 said:
Is this you're first device? I was on my third for radio issues. I just told them I would keep getting replacements all they wanted, one after another until I got a working one. I had to call back once to get a rep who would give me an S3. I have to say the S3 I noticeably snappier, especially noticeable when installing apps. I immediately put CM on the S3 and am a happy camper.
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It is my third device. All of them have had radio issues. I haven't heard from Verizon in 2 days so when Monday rolls around I'll give them a call back and hopefully get something going.
My friend has an S3 on T-Mobile and he has it rooted and its so snappy and smooth. I want.
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cornelious1212 said:
Is this you're first device? I was on my third for radio issues. I just told them I would keep getting replacements all they wanted, one after another until I got a working one. I had to call back once to get a rep who would give me an S3. I have to say the S3 I noticeably snappier, especially noticeable when installing apps. I immediately put CM on the S3 and am a happy camper.
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I am on my 3rd Gnex for the same various issues like radio and also charging problems. Did you call an 800 numbers? If so, do you have it handy and wouldn't mind PMing me details? TIA
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