Develop Bugs

[Q] Exchange 2010 and Droid Incredible Push

Hello,
I have a question I can't seem to find the answer to anywhere. We are upgrading from Exchange 2003 to Exchange 2010 at my work, while testing Exchange 2010 I found out that activesync (push) email works great on iPhones and iPads, but not on my Droid Incredible . I can create the account just fine and manually refresh to see my mail, but if I have my exchange activesync email set to "as items arrive" and send myself a test email, I don't get it until I open up the email app and it refreshes.
I'm using the default htc email app, I have tried deleting and recreating my account several times. If I have the setting set to any thing else, like sync every 5 minutes it works just fine, but for some reason if it's set to as items arrive I won't get the email until I manually look at the email app. I can't deploy exchange 2010 with this going on as we have many other android users in the company.
Please help!

The Android native email application needs improvement no doubt. I use TouchDown as we have Exchange 2007 and are enforcing security policies. Those don't work too well with the native application.
Push works great, but it's a one time fee of $20, but in my opinion worth it.
Sent from my ADR6300 using XDA Premium App

Thanks RMarkwald! I downloaded and tried out TouchDown and it works great for Exchange 2010. At least I have a solution if users start complaining about push no longer working after we upgrade.
Hopefully htc will get an update out for this at some point because a simple thing like activesync should work on the stock email app.

Hey no problem! I think that the issue is more of an Android issue, not really HTC, cause it happens across the board. I've had nothing but issues before I purchased TD, and that was before we enabled PIN/security features. $20 is a lot, but my company purchased it for me, and I can use it on my Xoom without having to pay another $20, so IMO it's worth it.
Their support is great too, from the times I've contacted them with questions. I really like you can sync Tasks and manage your Out of Office too.

[Q] Native ICS email Exchange suddenly wakelocking?

Anyone using Exchange on the native email client suddenly notice a huge battery drain/wakelock with Exchange server?
I haven't changed my email setup in weeks and I've never had this problem before. My phone is a little over 5 hours off charger and at 19%! Exchange services is at 19% with a 1h 13m wakelock on BBS.
I have Gmail and Hotmail (yeah, yeah) accounts both set up as push. Only the Gmail syncs contacts and calendar (I've double-checked everything). I probably get ~20 emails/day or so.
Until today, I would get >24 hours with light usage, and a full day with heavier usage. This literally started today out of the blue.
I searched all of XDA and the GN forums specifically and didn't see anything that addressed this particular issue. Any suggestions?
TIA

Anyone?
The actual service is com.android.exchange.Exchange Services

somehow the native email push keeps running and waking up the phone..
so i just sent to never notify me.
and i manually click the app to check every now and then to solve this problem and maintain my battery life

king23adrianc said:
somehow the native email push keeps running and waking up the phone..
so i just sent to never notify me.
and i manually click the app to check every now and then to solve this problem and maintain my battery life
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Click to collapse
The weird thing is that it just started doing this, even though I haven't changed any settings in weeks. And not having push email would suck...

This has happened to me from time to time on CM and AOSP ROMs, but not on my GN yet. It's a Google problem IIRC and something that they "fixed" in the past, but they obviously haven't.
I'd observe this 1/10 nightly ROM flashes so I'd keep an eye on it for the first couple of hours afterwards and kill it if it was starting to go rogue.
It's a known, flagged, issue (on Google) but I don't have the link handy.

i noticed similar Exchange Mail behavior on my phone with any ROM that i flashed. i narrowed the constant-sync to my calendar. when i disabled calendar sync, the battery drain stopped. my research suggested the problem was related to a corrupt calendar or recurring calendar entries. so i archived all my Exchange calendar entries (which removed them from my calendar) removed then re-added the Exchange account to my phone and finally restored the calendar entries i needed. so far, no issues and i've flashed 3 ROMs and the problem has not returned. somewhat extreme, but it worked!

I have no issues with stock Exchange and Gmail apps on rooted 4.0.4.
You could try deleting and recreating the email accounts to see if that helps.

Also got the issue this night. 25% gone after 4 hours sleep, wakelock because of the Exchange service ... Disabled google sync, then reenabled it 2 hours later, and no problem ... It gets stuck somehow sometimes ...

I had the same problem on my SGS2 on ICS. I finally had no choice but to migrate my email to Google Apps. In the end it was the best decision since the Archive function on the GMail app is amazing and it simply works 10x better than any Exchange ActiveSync client.
The Google Apps connector for Outlook also works almost as well as Exchange Server.

Gmail app delay receiving mail

Am I the only one who's disenchanted with the Gmail app on Android? I was hoping it would be better with my Nexus, but nothing has changed.
It doesn't seem like true push. If I set Gmail up as an exchange account in the mail app, it receives my e-mail and notifies me within seconds of sending a test message. The Gmail app randomly notifies me within about 15 minutes or so. Call me anal, but I like to receive my e-mail as soon as possible (sometimes it's important) and I don't see why there's a delay on the official Gmail app.
I know this has been an ongoing issue for some time with Android and my co-worker claims that he's perfectly happy just using the Gmail app, but my experience is that the Email client receives e-mail faster and that's important to me.

I've been using the gmail app for a while on 4 different devices (N1,G2,Sensation,GNex), and I've never noticed more than a couple second lag receiving emails. I have noticed something since 4.0.4 or possibly the latest gmail update. When I mark an email as read on my computer, the notification no longer clears itself on my phone. I have to manually clear it.

It can be strange, and in some cases frustrating. More often than not, my emails come really quick (as they should). There has been a few occurances where an email was delayed by several hours.
And it does seem as though the mail app works better than the gmail app for push email.
Edit: I only use the gmail app, but have used the mail app in the past.

Never had more than a 30 second delay personally.

See, my co-worker swears he doesn't notice a delay either, but I have tested it over and over. When I have notifications on for both the default e-mail client and Gmail, I will get a notification immediately from the e-mail client and nothing from Gmail. More troubling, when I open Gmail, the e-mail is not there yet. It's like it's on periodic check, instead of push.
Currently, I have notifications turned off for the Gmail app and use it to sync everything, then have Gmail set up as an exchange account and only have it pulling in e-mail (no contacts or calendar). It still seems a tad redundant, but its' the only way to ensure that I get my e-mail reliably.

I've not noticed any delay with using the app.
Sent from my Galaxy Nexus using XDA

No delays here either. I relay email from POP3 accounts to Gmail for the push functionality and it works flawlessly.

All good here too. Matches my desktop Gmail timing. Btw I love the Gmail app its the best damn email experience I've ever seen on a phone, I use it constantly.

I can't be the only one having this issue. Is it possible that no one here knows any different simply because they haven't tried it as an exchange account through the regular e-mail app? Again, I have had this issue on pretty much every Android phone I have owned. And I can duplicate it any time.
Would anyone care to add Gmail as an Exchange account through the e-mail app and then send themselves a test message? Let me know if you get it in both apps around the same time. In my case, it shows up instantly in the e-mail app and won't show up for several minutes in the Gmail app unless I push the sync button manually.

i've noticed delays too. really frustrating because i have no idea what can be done about it...

bengrulz said:
i've noticed delays too. really frustrating because i have no idea what can be done about it...
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Nothing that I know of, because it only seems to affect a small percentage of users. I can find a few posts on the internet with other users complaining about the same issue, but most people who reply say they have no problem (just like this post). It makes me wonder if I created a completely new Gmail account and tied it to my phone, if I'd get e-mail instantly on that account.
Unfortunately, that's not an option. I've had this address for years.

How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.

RogerPodacter said:
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
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The delay varies. Sometimes it's instant, other times it's anywhere from a 5-15 minute delay. I always get the e-mails instantly in the e-mail app when Gmail is set up as an exchange account.
The moral of the story is, it's not reliable. I can never count on getting my e-mail in a timely manner in the Gmail app.

Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.

fifarunnerr said:
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
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I'm glad you mentioned this. I have the gmail issue (won't ever recieve push email...have to manually sync) AND I cannot sign into GTalk from my phone.
I wish I could fix.

Sorry to revive a dead thread, but was there ever a resolution to this? I'm having the exact same problem on my HTC One X (AT&T).

Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.

tibere86 said:
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
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This occurs when I'm connected to AT&T's lte network too
Sent from my HTC One X using XDA

I am struggling with this issue as well

Me too, lately it's been brutal for me

Any Touchdown email users?

For about a year I've been using RoadSync as my Exchange email client, which worked quite well. However I'm starting to use more folders with rules that automatically shift messages as they arrive in my inbox, and RoadSync doesn't seem to pick up new messages in these folders so I miss notifications of unread mail.
Enter Touchdown - I've been evaluating both it and Moxier Mail. Touchdown seems to win based on the customization features and the fact that new mail notifications have the subject visible (Moxier just says "New Mail").
The issue is that Touchdown doesn't seem to be responding well to push email. It only notifies me of new mail at longer intervals, acting as though it is polling - even though I've got it to push during peak hours. At the same time RoadSync is getting the push notifications immediately. (Note this still happens when I turn off the other apps push notifications, it doesn't appear to be a conflict between them).
Anyone else have push issues with Touchdown email?

Follow-up: after two days experimenting with these other apps, I just re-visited RoadSync and realized the issue was that the sub-folders were no longer selected for syncronization. Did that and everything is good.
I do really like Touchdown however (not least of all because I can get a completely unified inbox which RoadSync doesn't seem to do) so if it would do push notifications properly I'd make the switch.

I use Touchdown flawlesly on my T-Mobile SGS3. My only issue is that the Touchdown email widget is fugly

Been using TouchDown for several years on various Android phones.
Works flawlessly on my SGSIII. I'll often see e-mail show up on my phone with seconds of it showing up in Outlook (sitting at my desk of course).

Beknatok said:
Been using TouchDown for several years on various Android phones.
Works flawlessly on my SGSIII. I'll often see e-mail show up on my phone with seconds of it showing up in Outlook (sitting at my desk of course).
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Same here. Bought it when it launched. I use TD for all of my email, but then use the built in exchange only for contacts and my calendar.
Sent from my SGH-T999 using XDA Premium HD app

I been using touchdown for about a year now. The only issue I have is that email attachments get corrupted when I download the attachment and won't open. Anyone have that issue or know how to resolve

I like and have been using Touchdown since I purchased a Samsung Vibrant some years ago. IMHO there just isn't much wrong with it. I do wish it did a better job of integrating contacts and calendar ala native email on an iPhone/WinPhone7 but it does let me sync folders, download and open documents and does support multiple exchange server accounts so I'm quite pleases with it.

Yep another Touchdown user. Mail arrives instantly for me. I do have a license for Moxier and try it out as i think the interface is nicer than touchdown's but there are less options and it is slower (not receiving mail but the interface).
Just now using Touchdown tablet interface on nexus 7. Works well too.

If you're mail is from a corporate server, you might want to contact your IT dept if you're seeing lag on your phone. I believe some versions of Exchange both have issues with ActiveSync (older versions) and some of the newer ones I believe can even limit the pushing to mobile clients.
Your issue might be a server based one and have nothing to do with Touchdown itself.
I've used touchdown in my last 2 companies and it's been GREAT. The only time i saw any issue with push mail was when I tried to modify some of the peak/offpeak settings in an earlier version of touchdown... that version had a bug where if you touched the settings at all, it would never do push and would only poll... perhaps that bug still exists? My solution at the time was to wipe all the touchdown data, uninstall the app, make sure the folder on the SD card was gone, then reinstall from scratch, making sure i didn't touch any of the peak/offpeak timings or anything to do with polling.. never a problem since.

DroidGnome said:
I've used touchdown in my last 2 companies and it's been GREAT. The only time i saw any issue with push mail was when I tried to modify some of the peak/offpeak settings in an earlier version of touchdown... that version had a bug where if you touched the settings at all, it would never do push and would only poll... perhaps that bug still exists? My solution at the time was to wipe all the touchdown data, uninstall the app, make sure the folder on the SD card was gone, then reinstall from scratch, making sure i didn't touch any of the peak/offpeak timings or anything to do with polling.. never a problem since.
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Thanks for the advice. I did a re-install and without touching the settings, push was working perfectly. Then I set weekends as off-peak, push still working. Finally, set off-business hours during the week for polling, and push STILL works. So looks like I'm good now, just have to decide if I like Touchdown better or want to continue with RoadSync.

I've been using Touchdown for years. Works great. Almost always there is no delay in pushing emails.
I do note that the custom notification doesn't seem to work, as far as choosing LED alert colors.

General native mail verses K9 and others???

I am doing what I can to conserve battery. I just got my S3 last night. I installed K9 because that is what I used on my previous Droids. I checked my battery info this morning and K9 is like 19%. I have it checking every 10 mins for new mail. Any of you know if the native app is push and does it draw off the battery as much?
Thanks!

Why every ten minutes, particularly when you (apparently) have the option of push?
I've never seen K9, properly configured (I normally use push), take more than 2-3% of battery use, even in e-mail-intense scenarios.

cause the option is there that says frequency with a time limit. I have to select something. Push isn't there.

I suppose it's possible that your mail provider doesn't support push (who is your mail provider?), but the frequency check isn't where the push setting is supposed to be. Look under Advanced in account settings for push settings; if that's set up properly (you will be able to see a "Push" next to the last time a mail folder was checked if so), you can disable normal polling altogether.

smelenchuk said:
I suppose it's possible that your mail provider doesn't support push (who is your mail provider?), but the frequency check isn't where the push setting is supposed to be. Look under Advanced in account settings for push settings; if that's set up properly (you will be able to see a "Push" next to the last time a mail folder was checked if so), you can disable normal polling altogether.
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Hmmm, so I just switched it to never and sent myself a test email to see if it comes in. That would be great if it works that way.

whats wrong with Google Gmail apps? its works great and wonderfully.

I have used k9 fit about a year and a half, generally have it at 30 minute poll interval but usually manually check for new mail about every 10. I get between 50 and 200 emails a day and k9 is never even close to showing up in the top 10 of my battery stats. Occasionally it will bug out and drain (about one a month or so) but a test cures this.
I would try to uninstall and reinstall if you are having regular issues with it. I have nothing but good things to say about this client, far better than any other i have tried.
Sent from my SGH-I747 using xda premium

EVOme said:
I am doing what I can to conserve battery. I just got my S3 last night. I installed K9 because that is what I used on my previous Droids. I checked my battery info this morning and K9 is like 19%. I have it checking every 10 mins for new mail. Any of you know if the native app is push and does it draw off the battery as much?
Thanks!
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I use K-9 with 2 imap accounts + gmail app and I can easily make 2 days on one charge.
I get the emails as soon as the server received them.
Are you using a pop account ?

xxlikquidxx said:
whats wrong with Google Gmail apps? its works great and wonderfully.
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How to you get it to work wonderfully with non-Gmail accounts? I have a non-Gmail IMAP account for work. As far as I can tell, the only way to use Gmail for this account is set up POP acesss to the account in Gmail. Using that approach, I get unacceptably long and and unpredictable delays in getting mail (typically a half hour to an hour). That doesn't work for me, which is unfornate because the stock emai app is utter crap.

GeorgeP said:
How to you get it to work wonderfully with non-Gmail accounts? I have a non-Gmail IMAP account for work. As far as I can tell, the only way to use Gmail for this account is set up POP acesss to the account in Gmail. Using that approach, I get unacceptably long and and unpredictable delays in getting mail (typically a half hour to an hour). That doesn't work for me, which is unfornate because the stock emai app is utter crap.
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Gmail app is only meant to receive mail from gmail. What people are talking about here only applies if you are using gmail. Afaik push is kind of supported on IMAP. Use the stock email app or k-9 to set it up that way.

Yes. I was trying to answer liquid's question about what us wrong with Gmail. The stock Samsung email does not support push (imap idle). I use Kaiten, which works pretty well.

GeorgeP said:
Yes. I was trying to answer liquid's question about what us wrong with Gmail. The stock Samsung email does not support push (imap idle). I use Kaiten, which works pretty well.
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Kaiten is on my list.. I definitely want to check it out, but just havent spent the $5 yet.

I'm on aokp jb. GPS on, Bluetooth always on. Always in 4g not lte. With Google including gmail etc to sync whenever gmail and calendar and that stuff does. Plus aokp lock screen weather and fancy widgets weather. I see a drain of about .75% an hour. The only time my battery drains is the moment I turn on the screen. I've noticed this with all android devices and too many people care about push and stuff. It doesn't make a difference IMO. Been on android since the g1 came out.
Sent from my SGH-I747 using Tapatalk 2

I use k-9 with 2 POP accounts, one every 10 min and the other every 6 hours. After running the whole day it doesn't even show up in my battery list. The lowest one is media server at 1m 20s of CPU time and 2% of battery usage.
Low email volume today on those accounts so that's part of it, but I've never thought it was much of a drain. Once in a while I'll see it in the battery list, but I see the Gmail app in there more often.