For about a year I've been using RoadSync as my Exchange email client, which worked quite well. However I'm starting to use more folders with rules that automatically shift messages as they arrive in my inbox, and RoadSync doesn't seem to pick up new messages in these folders so I miss notifications of unread mail.
Enter Touchdown - I've been evaluating both it and Moxier Mail. Touchdown seems to win based on the customization features and the fact that new mail notifications have the subject visible (Moxier just says "New Mail").
The issue is that Touchdown doesn't seem to be responding well to push email. It only notifies me of new mail at longer intervals, acting as though it is polling - even though I've got it to push during peak hours. At the same time RoadSync is getting the push notifications immediately. (Note this still happens when I turn off the other apps push notifications, it doesn't appear to be a conflict between them).
Anyone else have push issues with Touchdown email?
Follow-up: after two days experimenting with these other apps, I just re-visited RoadSync and realized the issue was that the sub-folders were no longer selected for syncronization. Did that and everything is good.
I do really like Touchdown however (not least of all because I can get a completely unified inbox which RoadSync doesn't seem to do) so if it would do push notifications properly I'd make the switch.
I use Touchdown flawlesly on my T-Mobile SGS3. My only issue is that the Touchdown email widget is fugly
Been using TouchDown for several years on various Android phones.
Works flawlessly on my SGSIII. I'll often see e-mail show up on my phone with seconds of it showing up in Outlook (sitting at my desk of course).
Beknatok said:
Been using TouchDown for several years on various Android phones.
Works flawlessly on my SGSIII. I'll often see e-mail show up on my phone with seconds of it showing up in Outlook (sitting at my desk of course).
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Same here. Bought it when it launched. I use TD for all of my email, but then use the built in exchange only for contacts and my calendar.
Sent from my SGH-T999 using XDA Premium HD app
I been using touchdown for about a year now. The only issue I have is that email attachments get corrupted when I download the attachment and won't open. Anyone have that issue or know how to resolve
I like and have been using Touchdown since I purchased a Samsung Vibrant some years ago. IMHO there just isn't much wrong with it. I do wish it did a better job of integrating contacts and calendar ala native email on an iPhone/WinPhone7 but it does let me sync folders, download and open documents and does support multiple exchange server accounts so I'm quite pleases with it.
Yep another Touchdown user. Mail arrives instantly for me. I do have a license for Moxier and try it out as i think the interface is nicer than touchdown's but there are less options and it is slower (not receiving mail but the interface).
Just now using Touchdown tablet interface on nexus 7. Works well too.
If you're mail is from a corporate server, you might want to contact your IT dept if you're seeing lag on your phone. I believe some versions of Exchange both have issues with ActiveSync (older versions) and some of the newer ones I believe can even limit the pushing to mobile clients.
Your issue might be a server based one and have nothing to do with Touchdown itself.
I've used touchdown in my last 2 companies and it's been GREAT. The only time i saw any issue with push mail was when I tried to modify some of the peak/offpeak settings in an earlier version of touchdown... that version had a bug where if you touched the settings at all, it would never do push and would only poll... perhaps that bug still exists? My solution at the time was to wipe all the touchdown data, uninstall the app, make sure the folder on the SD card was gone, then reinstall from scratch, making sure i didn't touch any of the peak/offpeak timings or anything to do with polling.. never a problem since.
DroidGnome said:
I've used touchdown in my last 2 companies and it's been GREAT. The only time i saw any issue with push mail was when I tried to modify some of the peak/offpeak settings in an earlier version of touchdown... that version had a bug where if you touched the settings at all, it would never do push and would only poll... perhaps that bug still exists? My solution at the time was to wipe all the touchdown data, uninstall the app, make sure the folder on the SD card was gone, then reinstall from scratch, making sure i didn't touch any of the peak/offpeak timings or anything to do with polling.. never a problem since.
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Thanks for the advice. I did a re-install and without touching the settings, push was working perfectly. Then I set weekends as off-peak, push still working. Finally, set off-business hours during the week for polling, and push STILL works. So looks like I'm good now, just have to decide if I like Touchdown better or want to continue with RoadSync.
I've been using Touchdown for years. Works great. Almost always there is no delay in pushing emails.
I do note that the custom notification doesn't seem to work, as far as choosing LED alert colors.
Related
Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt
hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
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Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.
there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?
Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.
fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?
Am I the only one who's disenchanted with the Gmail app on Android? I was hoping it would be better with my Nexus, but nothing has changed.
It doesn't seem like true push. If I set Gmail up as an exchange account in the mail app, it receives my e-mail and notifies me within seconds of sending a test message. The Gmail app randomly notifies me within about 15 minutes or so. Call me anal, but I like to receive my e-mail as soon as possible (sometimes it's important) and I don't see why there's a delay on the official Gmail app.
I know this has been an ongoing issue for some time with Android and my co-worker claims that he's perfectly happy just using the Gmail app, but my experience is that the Email client receives e-mail faster and that's important to me.
I've been using the gmail app for a while on 4 different devices (N1,G2,Sensation,GNex), and I've never noticed more than a couple second lag receiving emails. I have noticed something since 4.0.4 or possibly the latest gmail update. When I mark an email as read on my computer, the notification no longer clears itself on my phone. I have to manually clear it.
It can be strange, and in some cases frustrating. More often than not, my emails come really quick (as they should). There has been a few occurances where an email was delayed by several hours.
And it does seem as though the mail app works better than the gmail app for push email.
Edit: I only use the gmail app, but have used the mail app in the past.
Never had more than a 30 second delay personally.
See, my co-worker swears he doesn't notice a delay either, but I have tested it over and over. When I have notifications on for both the default e-mail client and Gmail, I will get a notification immediately from the e-mail client and nothing from Gmail. More troubling, when I open Gmail, the e-mail is not there yet. It's like it's on periodic check, instead of push.
Currently, I have notifications turned off for the Gmail app and use it to sync everything, then have Gmail set up as an exchange account and only have it pulling in e-mail (no contacts or calendar). It still seems a tad redundant, but its' the only way to ensure that I get my e-mail reliably.
I've not noticed any delay with using the app.
Sent from my Galaxy Nexus using XDA
No delays here either. I relay email from POP3 accounts to Gmail for the push functionality and it works flawlessly.
All good here too. Matches my desktop Gmail timing. Btw I love the Gmail app its the best damn email experience I've ever seen on a phone, I use it constantly.
I can't be the only one having this issue. Is it possible that no one here knows any different simply because they haven't tried it as an exchange account through the regular e-mail app? Again, I have had this issue on pretty much every Android phone I have owned. And I can duplicate it any time.
Would anyone care to add Gmail as an Exchange account through the e-mail app and then send themselves a test message? Let me know if you get it in both apps around the same time. In my case, it shows up instantly in the e-mail app and won't show up for several minutes in the Gmail app unless I push the sync button manually.
i've noticed delays too. really frustrating because i have no idea what can be done about it...
bengrulz said:
i've noticed delays too. really frustrating because i have no idea what can be done about it...
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Nothing that I know of, because it only seems to affect a small percentage of users. I can find a few posts on the internet with other users complaining about the same issue, but most people who reply say they have no problem (just like this post). It makes me wonder if I created a completely new Gmail account and tied it to my phone, if I'd get e-mail instantly on that account.
Unfortunately, that's not an option. I've had this address for years.
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
RogerPodacter said:
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
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The delay varies. Sometimes it's instant, other times it's anywhere from a 5-15 minute delay. I always get the e-mails instantly in the e-mail app when Gmail is set up as an exchange account.
The moral of the story is, it's not reliable. I can never count on getting my e-mail in a timely manner in the Gmail app.
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
fifarunnerr said:
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
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I'm glad you mentioned this. I have the gmail issue (won't ever recieve push email...have to manually sync) AND I cannot sign into GTalk from my phone.
I wish I could fix.
Sorry to revive a dead thread, but was there ever a resolution to this? I'm having the exact same problem on my HTC One X (AT&T).
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
tibere86 said:
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
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This occurs when I'm connected to AT&T's lte network too
Sent from my HTC One X using XDA
I am struggling with this issue as well
Me too, lately it's been brutal for me
I've seen a few slightly older threads about this but wanted to ask if anyone has a workable solution now.
In the past I've owned skinned HTC and Samsung phones and the email client has included the ability to set different synching periods for peak and off peak. This is missing from the nexus' stock email client.
What I want is to always have my work exchange email set to push during the day but either entirely manual or maybe every few hours otherwise. I would also like my gmail account to keep push mail on at all times.
I've looked into a few things like tasker, timerific and synker and a few third party email clients but nothing seems quite right.
I can kill all synching but I want my gmail synched, I can silence notifications / vibration etc but I'm still going to be using my phone in the evenings and if widgets etc are telling me I have work mail then I'm going to end up reading it :-(
I'm happy to consider pretty much anything that will sort this for me so please, any advice appreciated.
touchdown does this quite fine. i use it for my work email.
not sure about the stock client however.
I'll have another go but last time I looked at touchdown it was rather ugly.
I quite like the stock client :-(
Anyone else?
Does your samsung stock email client do push for gmail and yahoo on sgs3 i9300? I can only set to poll ar minimum 5min.
Sent from my GT-I9300 using xda app-developers app
Been using K-9 Mobile since my first Android experince, but after sending the device for repair last week, I wanted to try the default Mail app since it has a nice integration inside contact's threads part.
Found an xda-thread about all push notifications not working well on One XL section but most of the people said it was fixed after late 2012 updates and also they had the PUSH option in sync settings but the difference is, I don't have. Also my other notifications work well, K9 still works well.
Only smart sync, 5mins 10mins.. etc. but no PUSH.
The mail is configured as IMAP all the ports are correct, neither the company mail nor the Gmail account works as expected. Gmail delivers in about 20mins, company mail takes much longer-sometimes 2hrs and still no mail. It updates when I open the mail app which is not something I'm used to do.
One X 32GB International (M27-Turkey)
3.20.401.1
Done a lot search but yet if there is a solution and I failed to find, apologies.
Did try deleting the account and re-creating, didn't help.
G-mail app is disabled but haven't seen any effect of it.
Hello,
I've recently bought an M9 and have had it for a couple weeks now. I get a very large amount of work emails a day (100+) and I notice that the email app struggles to keep up as far as syncing. Is anyone else experiencing these issues or are there any settings I can mess with to make the syncing work smoother than what it is? I notice the app struggles with push mail and sync. It works, but I hate the fact that my phone is now always 5-10 emails behind from outlook on my computer. Thanks in advance.
36thchamber said:
Hello,
I've recently bought an M9 and have had it for a couple weeks now. I get a very large amount of work emails a day (100+) and I notice that the email app struggles to keep up as far as syncing. Is anyone else experiencing these issues or are there any settings I can mess with to make the syncing work smoother than what it is? I notice the app struggles with push mail and sync. It works, but I hate the fact that my phone is now always 5-10 emails behind from outlook on my computer. Thanks in advance.
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Have you tried the smart sync setting? Or you can set it to sync every 5, 10, 15 minutes, etc. Smart sync works great for me during peak hours, though I don't get near that much email per day.
I get around 200 to 300 work emails a day on a slow day. I use the Apps Nine or Touchdown for exchange email. I had the issue on the M8 with stock app. moved over to the M9 and i have only used nine and have never had a sync issue.
36thchamber said:
Hello,
I've recently bought an M9 and have had it for a couple weeks now. I get a very large amount of work emails a day (100+) and I notice that the email app struggles to keep up as far as syncing. Is anyone else experiencing these issues or are there any settings I can mess with to make the syncing work smoother than what it is? I notice the app struggles with push mail and sync. It works, but I hate the fact that my phone is now always 5-10 emails behind from outlook on my computer. Thanks in advance.
Click to expand...
Click to collapse
I get a lot of SPAM in one of my personal accounts daily, but have not noticed any lag/sync issues. I have it set to 15 min checks.
One thing that I'm not sure of is what your work email account is... POP3? Exchange? Other? If it's exchange, you may want to give Touchdown a try (free for 30 days). Not only is it feature rich and smooth as butter, but my company employs lots of policies that only affect the Touchdown App, not the whole phone. (For example: They pushed a device encryption policy to Android phones--I didn't have to encrypt my phone as the Touchdown app "absorbed" and encrypted just me email.)
Nine will do the same thing. It has in app encryption. I went with nine over Touchdown because of issues with exchange 365 otherwise touchdown is awesome! I haven't tried touchdown in a few months so they could have worked out the issue by now.
squito said:
Nine will do the same thing. It has in app encryption. I went with nine over Touchdown because of issues with exchange 365 otherwise touchdown is awesome! I haven't tried touchdown in a few months so they could have worked out the issue by now.
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It seems to me, now that Symantec is running the show, Touchdown is in a really good place. I had a configuration issue and they replied to my inquiry and resolved the issue within an hour. (I managed to find a bug/glitch--the rep said it would be fixed in a future update.)
I don't have trouble with my exchange account set for push.
I did have to encrypt the whole phone, but that makes sense since I get lots of attachments in my download folder.
Sent from my HTC6535LVW using Tapatalk
Theres an apk you can find online that allows you to add an exchange account on gmail. Works flawlessly.
http://www.apkmirror.com/apk/google...ge-services-6-5-1791555-android-apk-download/
Sent from my HTC6535LVW using XDA Free mobile app