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Hello, I'm hoping someone can help.
I recently bought a HTC Desire and I'm loving it except for a big problem with my IMAP email account.
Everything worked perfectly for the first day. However the next morning I noticed I hadn't received any emails. I ended up deleting the account and starting again. No joy.. I ended up hard resetting the device and setting all back up. This time the only mail I received was what it hadn't received prior to resetting.
Now after numerous resets and support phone calls the device receives absolutely nothing yet it will send no problem. I have another account which works fine. Also the email account works fine on all other devices.
I understand the obvious question is whether I've configured the device correctly. Trust me I have.
Please can anyone suggest anything? It's almost like the Desire has cached something about my email account despite the data wipes..?
Many thanks in advance!
David
Just the same issue - "no mails"...
IMAP works perfectly here. I have one Exchange ActiveSync account and one IMAP account.
My IMAP gmail account is working perfectly here too. But I did had problem getting email notification to appear on the status bar which I manage to resolved.
I tried the imap but went back to just the gmail app as the gmail app had the emails come through much faster. I didn't find the imap and gmail worked well at all.
Tried an alternative mail client like K-9?
I'm using K-9 but I don't like it. I haven't yet found anything else that does push with IMAP though. K-9 doesn't work in the same way as other email apps for POP, which I use for another account. In fact it's unusable for me for POP on Gmail as it deletes msgs as soon as they arrive (they are not being deleted from server).
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Same problem over here with IMAP failing to retrieve new emails after a certain point. I think the built in client is having difficulty with some messages - if I use another mail client to delete the next email (after the Desire stopped receiving new mail), receiving springs back into life.
I'm going to take a closer look at this. My best guess is that the HTC email client has an obscure bug relating to a mis-implementation of the IMAP protocol. For all sorts of reasons, I'd like to get the HTC client working! Perhaps there's a workaround we can implement until a bug fix is released.
In short, definitely a bug.
I agree, there is definitely a bug in there - more than one. I think I'm going to be forced to go back to good old pop3 for emails on the Desire. Even then though, the HTC mail app doesn't do push. Maybe k9 will work better with pop3 than it does with IMAP. Although neither k9 or the gmail app copy and paste do they? So I don't know what is going to be best.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Well, what do you use?
I use HTC Mail simple because of the home screen widget(hey, its a reason at least) even for my Gmail account(Note, my only account). I have set it as an Exchange mail "As mail arrives(Push)". Hopefully it'll be light at my battery(Theoretically it should, since it won't be repeatedly checking for mails).
What about you?
Somehow I always get 2 notifications (one gmail and one from the htc widget) eventhough I only want the htc one
I use HTC Mail because I think it's much better... especially since I have my hotmail & yahoo mail accounts configured in HTC mail... Another thing I like with HTC mail is that I can go back and read mails offline when I'm not connected to wifi since I don't have an unlimited data plan atm.
Some other things that makes HTC mail better is pinch to zoom, choose between regular or threaded email and much better handling copy / paste / stuff, even though it's implemented in gmail now it's nowhere as good as in HTC mail where selecting text works like a dream.
I use HTC Mail. I like the fact that I can read emails offline. Gmail used to have issues with opening attachments when it was on Eclair but the latest OTA seems to have addressed this issue.
Gmail app for me lol couldn't get on with HTCs mail app
really depends if you prefer pushmail or imap with scheduled retrieve...
I use gmail app as i use gmail as email provider. (but google really does need to stop ****ing around with attachment access, it's kinda ridiculous...)
i use k-9 to have push mail for all accounts.
Dragooon123 said:
Well, what do you use?
I use HTC Mail simple because of the home screen widget(hey, its a reason at least) even for my Gmail account(Note, my only account). I have set it as an Exchange mail "As mail arrives(Push)". Hopefully it'll be light at my battery(Theoretically it should, since it won't be repeatedly checking for mails).
What about you?
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Then try to open an attachment twice its not possible via googlemail+exchange+htcmail... I hate that but its sadly true...
I use HTC Mail for my gmail account using exchange active sync and push, also pretty much just because of the widget. I have noticed that bug with attachments but it doesn't really affect me much.
Info
k-9 - i think the best , because it is a advancement of g-mail
meo said:
k-9 - i think the best , because it is a advancement of g-mail
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Maybe yes, also ProfiMail seems to be very popular under the "Pro-Users". But i wonder if there will ever be a MailClient with proper GMail/Exchange support AND a usable UI that doesnt look like Windows CE...
Htc mail app. There is widget and push that is all in need.... Somehow attachments are fine for me now could this be latest update?
Sent from my HTC Desire using XDA App
Yahoo mail for android, only for yahoo obviously but messages are pushed instantly & when i delete mail its actually deleted, i found with htc mail it would only delete it from my phone, when i signed in online mail was still there.
Sent from my HTC Desire runing Android 2.2 via the XDA App
I had problems with HTC mail, and it used to send 2 mails everytime I send one.
So switched to Gmail app and Yahoo mail for Android app as they both push the mails. Also any deleted mails will be synchronised and removed from the actual accounts.
---------------------------------------------
HTC Desire still on 2.1
I have disabled Gmail because HTC mail can integrate any mail accounts I use. These include, but aren't limited to Gmail, Exchange and my service provider's primary mail account.
I used to have the Gmail App active as well, but I got really annoyed by the notifications that would pop up two times for my Gmail account. Last but not least I simply like HTC's interface choices, they fit much better into the big picture.
elburna said:
Then try to open an attachment twice its not possible via googlemail+exchange+htcmail... I hate that but its sadly true...
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Attachments work fine for me.
phentex said:
really depends if you prefer pushmail or imap with scheduled retrieve...
I use gmail app as i use gmail as email provider. (but google really does need to stop ****ing around with attachment access, it's kinda ridiculous...)
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Doesn't both got push mail? The HTC Mail does and when I used Gmail it behaved as if it had push mail(Which I believe it does).
Ive been using Both together. Gmail for my personal account and HTC Mail to manage my Exchange Server account for work. Both push and I only get individual notifications, each with their own icon. It works perfectly so I am a bit confused as to what may be causing others issues.
Gmail app for Gmail and HTC Mail for the MS Exchange server. I like the labels support in the Google app but the HTC app is much prettier and more fun to use.
The Gmail interface is very efficient for dealing with lots of email. Faster than the webpage on a desktop, dare I say
Dragooon123 said:
Attachments work fine for me.
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Hmm thats strange. Have been searching for a solution for this for ever. But the second time i try to open attachements the App always says it's corrupt... and many other Users are reporting this... would you mind posting your settings...?
Thx
I have set up my email account with the Samsung built-in email app, but it seems to only download old messages. Right now I'm seeing emails from 2006. Is there any way to make it download the newest messages on the server, instead of the oldest ones? As it is now, it is totally useless.
On a related issue, if I want to use the built-in email app with my Gmail account (I would rather use a single email program for both Gmail and my work email without having to switch between apps), is there any way to get the "recent:" functionality working? When I try to set my username with recent: before my email address, as Gmail has you do to only get the last month of email, the Samsung mail app says my login is wrong.
Both of these worked fine with the HTC mail app on my old Hero, so I'm kind of surprised if Samsung's mail app can't do it.
Eric
What type of email do ypu have?
I've only tried it connecting to Gmail, with the Gmail POP3/SMTP servers. I know that Google encourages us to use the Gmail app for that, but it seems so strange that Samsung can't get their mail app to work properly with Gmail.
I've been using K-9 mail for the last few weeks, but it seems to have its own problems, but unlike the Samsung app it actually works reasonably well enough. Unfortunately I have yet to find a mail client that works as well as HTC's, though. Maybe I just need to learn how to program this thing and fix K-9 myself.
Eric
Am I the only one who's disenchanted with the Gmail app on Android? I was hoping it would be better with my Nexus, but nothing has changed.
It doesn't seem like true push. If I set Gmail up as an exchange account in the mail app, it receives my e-mail and notifies me within seconds of sending a test message. The Gmail app randomly notifies me within about 15 minutes or so. Call me anal, but I like to receive my e-mail as soon as possible (sometimes it's important) and I don't see why there's a delay on the official Gmail app.
I know this has been an ongoing issue for some time with Android and my co-worker claims that he's perfectly happy just using the Gmail app, but my experience is that the Email client receives e-mail faster and that's important to me.
I've been using the gmail app for a while on 4 different devices (N1,G2,Sensation,GNex), and I've never noticed more than a couple second lag receiving emails. I have noticed something since 4.0.4 or possibly the latest gmail update. When I mark an email as read on my computer, the notification no longer clears itself on my phone. I have to manually clear it.
It can be strange, and in some cases frustrating. More often than not, my emails come really quick (as they should). There has been a few occurances where an email was delayed by several hours.
And it does seem as though the mail app works better than the gmail app for push email.
Edit: I only use the gmail app, but have used the mail app in the past.
Never had more than a 30 second delay personally.
See, my co-worker swears he doesn't notice a delay either, but I have tested it over and over. When I have notifications on for both the default e-mail client and Gmail, I will get a notification immediately from the e-mail client and nothing from Gmail. More troubling, when I open Gmail, the e-mail is not there yet. It's like it's on periodic check, instead of push.
Currently, I have notifications turned off for the Gmail app and use it to sync everything, then have Gmail set up as an exchange account and only have it pulling in e-mail (no contacts or calendar). It still seems a tad redundant, but its' the only way to ensure that I get my e-mail reliably.
I've not noticed any delay with using the app.
Sent from my Galaxy Nexus using XDA
No delays here either. I relay email from POP3 accounts to Gmail for the push functionality and it works flawlessly.
All good here too. Matches my desktop Gmail timing. Btw I love the Gmail app its the best damn email experience I've ever seen on a phone, I use it constantly.
I can't be the only one having this issue. Is it possible that no one here knows any different simply because they haven't tried it as an exchange account through the regular e-mail app? Again, I have had this issue on pretty much every Android phone I have owned. And I can duplicate it any time.
Would anyone care to add Gmail as an Exchange account through the e-mail app and then send themselves a test message? Let me know if you get it in both apps around the same time. In my case, it shows up instantly in the e-mail app and won't show up for several minutes in the Gmail app unless I push the sync button manually.
i've noticed delays too. really frustrating because i have no idea what can be done about it...
bengrulz said:
i've noticed delays too. really frustrating because i have no idea what can be done about it...
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Nothing that I know of, because it only seems to affect a small percentage of users. I can find a few posts on the internet with other users complaining about the same issue, but most people who reply say they have no problem (just like this post). It makes me wonder if I created a completely new Gmail account and tied it to my phone, if I'd get e-mail instantly on that account.
Unfortunately, that's not an option. I've had this address for years.
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
RogerPodacter said:
How long is your delay, less than a minute? I send myself a test email from my corp work email and it comes thru in less than a minute.
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The delay varies. Sometimes it's instant, other times it's anywhere from a 5-15 minute delay. I always get the e-mails instantly in the e-mail app when Gmail is set up as an exchange account.
The moral of the story is, it's not reliable. I can never count on getting my e-mail in a timely manner in the Gmail app.
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
fifarunnerr said:
Sign in to the Google Talk application and make sure you're always signed in. I believe that the gTalk-connection is used for push-messages, so if you're signed in into gTalk, push should work.
I also had the delay once, after I restored a backup of the gmail data after a factory reset(actually, yakjuxw -> yakju). I deleted the gmail data and re-configured it. That fixed the problem for me.
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I'm glad you mentioned this. I have the gmail issue (won't ever recieve push email...have to manually sync) AND I cannot sign into GTalk from my phone.
I wish I could fix.
Sorry to revive a dead thread, but was there ever a resolution to this? I'm having the exact same problem on my HTC One X (AT&T).
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
tibere86 said:
Gmail or Gtalk delays are due to router (firewall issues). Just forward the necessary Google ports, and you'll be good to go.
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This occurs when I'm connected to AT&T's lte network too
Sent from my HTC One X using XDA
I am struggling with this issue as well
Me too, lately it's been brutal for me
For about a year I've been using RoadSync as my Exchange email client, which worked quite well. However I'm starting to use more folders with rules that automatically shift messages as they arrive in my inbox, and RoadSync doesn't seem to pick up new messages in these folders so I miss notifications of unread mail.
Enter Touchdown - I've been evaluating both it and Moxier Mail. Touchdown seems to win based on the customization features and the fact that new mail notifications have the subject visible (Moxier just says "New Mail").
The issue is that Touchdown doesn't seem to be responding well to push email. It only notifies me of new mail at longer intervals, acting as though it is polling - even though I've got it to push during peak hours. At the same time RoadSync is getting the push notifications immediately. (Note this still happens when I turn off the other apps push notifications, it doesn't appear to be a conflict between them).
Anyone else have push issues with Touchdown email?
Follow-up: after two days experimenting with these other apps, I just re-visited RoadSync and realized the issue was that the sub-folders were no longer selected for syncronization. Did that and everything is good.
I do really like Touchdown however (not least of all because I can get a completely unified inbox which RoadSync doesn't seem to do) so if it would do push notifications properly I'd make the switch.
I use Touchdown flawlesly on my T-Mobile SGS3. My only issue is that the Touchdown email widget is fugly
Been using TouchDown for several years on various Android phones.
Works flawlessly on my SGSIII. I'll often see e-mail show up on my phone with seconds of it showing up in Outlook (sitting at my desk of course).
Beknatok said:
Been using TouchDown for several years on various Android phones.
Works flawlessly on my SGSIII. I'll often see e-mail show up on my phone with seconds of it showing up in Outlook (sitting at my desk of course).
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Same here. Bought it when it launched. I use TD for all of my email, but then use the built in exchange only for contacts and my calendar.
Sent from my SGH-T999 using XDA Premium HD app
I been using touchdown for about a year now. The only issue I have is that email attachments get corrupted when I download the attachment and won't open. Anyone have that issue or know how to resolve
I like and have been using Touchdown since I purchased a Samsung Vibrant some years ago. IMHO there just isn't much wrong with it. I do wish it did a better job of integrating contacts and calendar ala native email on an iPhone/WinPhone7 but it does let me sync folders, download and open documents and does support multiple exchange server accounts so I'm quite pleases with it.
Yep another Touchdown user. Mail arrives instantly for me. I do have a license for Moxier and try it out as i think the interface is nicer than touchdown's but there are less options and it is slower (not receiving mail but the interface).
Just now using Touchdown tablet interface on nexus 7. Works well too.
If you're mail is from a corporate server, you might want to contact your IT dept if you're seeing lag on your phone. I believe some versions of Exchange both have issues with ActiveSync (older versions) and some of the newer ones I believe can even limit the pushing to mobile clients.
Your issue might be a server based one and have nothing to do with Touchdown itself.
I've used touchdown in my last 2 companies and it's been GREAT. The only time i saw any issue with push mail was when I tried to modify some of the peak/offpeak settings in an earlier version of touchdown... that version had a bug where if you touched the settings at all, it would never do push and would only poll... perhaps that bug still exists? My solution at the time was to wipe all the touchdown data, uninstall the app, make sure the folder on the SD card was gone, then reinstall from scratch, making sure i didn't touch any of the peak/offpeak timings or anything to do with polling.. never a problem since.
DroidGnome said:
I've used touchdown in my last 2 companies and it's been GREAT. The only time i saw any issue with push mail was when I tried to modify some of the peak/offpeak settings in an earlier version of touchdown... that version had a bug where if you touched the settings at all, it would never do push and would only poll... perhaps that bug still exists? My solution at the time was to wipe all the touchdown data, uninstall the app, make sure the folder on the SD card was gone, then reinstall from scratch, making sure i didn't touch any of the peak/offpeak timings or anything to do with polling.. never a problem since.
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Thanks for the advice. I did a re-install and without touching the settings, push was working perfectly. Then I set weekends as off-peak, push still working. Finally, set off-business hours during the week for polling, and push STILL works. So looks like I'm good now, just have to decide if I like Touchdown better or want to continue with RoadSync.
I've been using Touchdown for years. Works great. Almost always there is no delay in pushing emails.
I do note that the custom notification doesn't seem to work, as far as choosing LED alert colors.