Received my phone yesterday, and when I was browsing it , the screen went crazy, and unresponsive. did a factory reset and the problem still persisted. Opened a return request at amazon so they can send me a new one. Don't know if anyone had the same issue or it was just me. Here is a video
https://dl.dropboxusercontent.com/u/12983778/VID_20150527_213832648.mp4
Please check if TalkBack is enabled. If this setting is enabled, the touch screen may behave differently and appear to be defective. Instead of one tap to open an item, you will need to tap once until it highlights with a green box around the selection, then double tap to open. Also when swiping it may require using two fingers instead of one. You may also be hearing voice prompts to every action made.
To disable go to Apps/Settings/Accessibility/Talkback - turn off.
Best regards,
ASUS_USA
Same problem
Hi,
I had the same issue! I getback the phone in guarantee to Taiwán. The seller says that the phone was repairde, the display was changed.... finally 2 weeks ago I reicived the Zenphone 2 (1.5moths since the deal). Now today the phone have the same issue, I try to clean the dipslay phone and suddenly the touch screen have the same issue, crazy and unresponsive screen!! I very frustaded about the ASUS Brand! tell me what's happened with your phone?
thanks
Xytrax
Try to delete user data,then factory reset and then wipe cache.If after this you're still in trouble simply use warranty:hardware problem,asus fault.
You must use 2 fingers when you type to get through the setup. I know its a pain but when you are able to get in, turn "TalkBack" off.
I bought a zenfone 2 64gb on amazon and I had the same random issues: unresponsive touch screen, unsensitive, ghost touches.
I guessed that it could be the screen protector but it was still happening after remove it.
So, I asked to amazon a replacement.
After a perfect week, I am starting to have the issues, again!
I sold my oneples one to avoid touch screen issues. I am very upset!
I'm having the same issue as you guys. I also noticed that cleaning the screen with a rag (especially the one for glasses) makes the touch screen go crazy. At first i tried to downgrade the firmware, unluckily i had the issue again. Then i upgraded the firmware from the phone and now it's all going apparently well. I'll update for any news.
Same here, wrote to customer care yesterday evening.
taldeital said:
Same here, wrote to customer care yesterday evening.
Click to expand...
Click to collapse
Please let us know if you have any answer, it is getting very annoying, thanks.
To anyone who have this issue: Try to test touch screen by SMMI's test option. Open calculator, type ",12345+" (with the comma), then "=" (equals). SMMI menu will show up. Now "single test", then "touch test".
In my case this process gives a straight line of unwanted touch inputs in the upper region of the screen ( sometimes multiple dots in a row forming a complete straight line). Do you guys have the same result?
Huge Pepo said:
To anyone who have this issue: Try to test touch screen by SMMI's test option. Open calculator, type ",12345+" (with the comma), then "=" (equals). SMMI menu will show up. Now "single test", then "touch test".
In my case this process gives a straight line of unwanted touch inputs in the upper region of the screen ( sometimes multiple dots in a row forming a complete straight line). Do you guys have the same result?
Click to expand...
Click to collapse
With the others, I have this one, also. It happens at every restart and the only workaround is turn off/on the display.
zatarra77 said:
With the others, I have this one, also. It happens at every restart and the only workaround is turn off/on the display.
Click to expand...
Click to collapse
Same as me.. But I think this is lcd controller firmware or driver problem on kernel . because yesterday I'm install custom rom on my zenfone (Cm12.1) then surprise ... this problem continue... I had change custom kernel but no chance ... if you have this problem open Asus glove mode this is temporarily solution for now. Asus will contuniue work on this problem. Now I waiting Asus response for this .. :
Huge Pepo said:
I'm having the same issue as you guys. I also noticed that cleaning the screen with a rag (especially the one for glasses) makes the touch screen go crazy. At first i tried to downgrade the firmware, unluckily i had the issue again. Then i upgraded the firmware from the phone and now it's all going apparently well. I'll update for any news.
Click to expand...
Click to collapse
It's a software related problem.. Because we're a lot of ppl suffering this problem. But, don't know why, ASUS is ignoring us.
I have sent my phone for repair. They say that they will replace the whole display.
Hi guys. I have almost identical issue and this seems like a hardware fault. I sold the Zenfone 2 to a friend and after 2 months she complains about the unresponsive touchscreen only at the top of the display..... I have the phone with me now, trying to fix it.. Did a factory reset, firmware upgrade, no results. Definitely a hardware issue and it is seems that lots of people are affected. So dissapointed by Asus......
If it's a hardware issue why is it so many people experiencing this now together all in the same time? Not earlier not later? My guess will be software problem. But I'm not sure
Any of you guys have a microsd card installed?
Sent from my ASUS_Z00AD using Tapatalk
ImjuzCY said:
If it's a hardware issue why is it so many people experiencing this now together all in the same time? Not earlier not later? My guess will be software problem. But I'm not sure
Click to expand...
Click to collapse
im 100% sure it is a software problem..
To me.. and to every1 i know who's facing the issue.. the problems started with the September Update..
Im guessing it is the touchscreen firmware version.. Hope ASUS check it..l
gREENNNNN said:
im 100% sure it is a software problem..
To me.. and to every1 i know who's facing the issue.. the problems started with the September Update..
Im guessing it is the touchscreen firmware version.. Hope ASUS check it..l
Click to expand...
Click to collapse
I'm going back to .59 to try. I don't think asus is aware about this. Need to post it to zentalk to get more attention from Asus. @ASUS_Khang
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 11:12 AM ---------- Previous post was at 10:58 AM ----------
This is what I have. Video in the link. Previously only appear when phone is hot especially when charging.
These days it comes out randomly. Hot or not. Even in recovery.
https://drive.google.com/file/d/0BzA8N76_PxvsSkdjbEhFT0p0bFk/view?usp=sharing
---------- Post added at 11:36 AM ---------- Previous post was at 11:12 AM ----------
I've downgraded to .59 and the problem still persist. Maybe the touchscreen firmware isn't downgradable or it's hardware issue
ImjuzCY said:
I'm going back to .59 to try. I don't think asus is aware about this. Need to post it to zentalk to get more attention from Asus. @ASUS_Khang
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 11:12 AM ---------- Previous post was at 10:58 AM ----------
This is what I have. Video in the link. Previously only appear when phone is hot especially when charging.
These days it comes out randomly. Hot or not. Even in recovery.
https://drive.google.com/file/d/0BzA8N76_PxvsSkdjbEhFT0p0bFk/view?usp=sharing
---------- Post added at 11:36 AM ---------- Previous post was at 11:12 AM ----------
I've downgraded to .59 and the problem still persist. Maybe the touchscreen firmware isn't downgradable or it's hardware issue
Click to expand...
Click to collapse
Hey everyone, thank you so much for sharing with me. I'll forward this to our service team. Sorry been away..it's Thanksgiving week here in the US...so I'll get to this on Monday!
Related
I have some screen glitches and it is pretty annoying...
I notice it especially when in the browser and when the menu of the browser comes on the screen... Is this a hardware or a software problem?
Saw it on the home screen too sometimes when i want to scroll the homescreens the status bar glitches while scrolling...
Anyone noticed this?
Also when entering system task manager I always only have like 200mb free space? When i choose end all, i have like 300. So there is almost always 3/4 in use? Is this normal?
Other question:
I was trying teeter earlier, and It isn't as smooth as on other devices. The ball doesn't run smooth on the screen, it stutters especially when you tilt the phone and the ball should go fast... Anyone notice this too?
Other questions and concerns can be placed here.
I will also try to make a movie of the screen glitches...
Thanks for the answers!
Edit: So someone else posted pictures of the problem in dropdown menu in the browser, it is exactly the same as mine.
Glitch pics
And a video also from the same user:
Glitch movie
And from another user who captured the status bar glitch(that i also have):
Status bar glitch
please describe your glitches and bad teeter is it only on low battery only?
hamdir said:
please describe your glitches and bad teeter is it only on low battery only?
Click to expand...
Click to collapse
No my battery is 55% now, I played it again, and when also when trying to move the ball slowly, sometimes the balls makes a little 'jump' instead of rolling smooth...
And the glitches is, that the there are horizontal lines of the things on the screen, i don't know what could cause it?? Is it hard or software... Will try to make a little clip of it tommorow when it happens again.
r_a_c said:
I have some screen glitches and it is pretty annoying...
I notice it especially when in the browser and when the menu of the browser comes on the screen... Is this a hardware or a software problem?
Saw it on the home screen too sometimes when i want to scroll the homescreens the status bar glitches while scrolling...
Anyone noticed this?
Click to expand...
Click to collapse
I only have my phone for a day but I definitely encountered those screen glitches, i think 3 times since. It usually happened on top of the screen. I think it's only software bug(let's hope).
I did test one in three store and found it was lagging. Scrolling through different screens s sluggish very surprising and poor. The phone also froze hopefully it was software issue!!!
Anybody noticed a small blue patch on the screen? A few cases are reported in Singapore.
It can only be seen if the screen has a black background. Try using the camera app and cover the lens with your hands.
Sent from my HTC One X using xda premium
most reviewers except two reported no glitches, faulty units?
Same problems as the OP here.
All software bugs I would say, there are plenty of small software bugs/glitches I have found so far.
I think they'll release an update soon, well.. they should.
Remember many reviews were based on later firmware than is (currently) publicly available. If reviewers saw bugs in earlier firmware, then saw it fixed in final firmware, it would be unlikely that they'd mention the bugs. They wouldn't have been expecting units to reach retail before the updates (and their reviews) were available...
Sent from my Transformer TF101 using XDA
i think a lot of apps need to update for ICS and tegra 3. i don't even know what teeter is. but yeah maybe HTC has some updating to do, too.
i posted this in the other thread but got no response
reviewers who faced this related it to applied pressure on screen, when the affected area is pushed the screen might move a bit or flex and the glitch appear, can you test?
owners with the glitches should immediately contact HTC the more you complain the sooner you get a solution
we have one feedback so far
engwee said:
in my case it's not from pressure
it appears random sometimes
before I updated it I had the issue in music app where the red album art is displayed.. it always used to glitch in the middle of it
can anyone try that?
maybe it's a software bug after all
Click to expand...
Click to collapse
Hi all... I have the same glitch issue on my HTC One X. Often, in the botton of the screen, there's a wobbles but it isnt joint with the pressure of the screen.
For example, the issue doesnt appaer in the lock screen with One X on.
So... software issue? I hope...
---------- Post added at 01:24 PM ---------- Previous post was at 01:18 PM ----------
Errata corrige... the problem appears also in the lock screen...
---------- Post added at 01:43 PM ---------- Previous post was at 01:24 PM ----------
Now I'm trying to reset to the factory the smartphone.
---------- Post added at 02:03 PM ---------- Previous post was at 01:43 PM ----------
Nope... also with a reset the problem persists.
There are anyone with this problem?
bye
stefano
steveweb said:
Hi all... I have the same glitch issue on my HTC One X. Often, in the botton of the screen, there's a wobbles but it isnt joint with the pressure of the screen.
For example, the issue doesnt appaer in the lock screen with One X on.
So... software issue? I hope...
---------- Post added at 01:24 PM ---------- Previous post was at 01:18 PM ----------
Errata corrige... the problem appears also in the lock screen...
---------- Post added at 01:43 PM ---------- Previous post was at 01:24 PM ----------
Now I'm trying to reset to the factory the smartphone.
---------- Post added at 02:03 PM ---------- Previous post was at 01:43 PM ----------
Nope... also with a reset the problem persists.
There are anyone with this problem?
bye
stefano
Click to expand...
Click to collapse
the problem is sticking now?
Is there anyone WITHOUT this problem? Someone who used the phone for more than a day?
hamdir said:
the problem is sticking now?
Click to expand...
Click to collapse
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
steveweb said:
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
Click to expand...
Click to collapse
mate now im thinking its hardware, try to push on the affected area and see if you create interference
steveweb said:
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
Click to expand...
Click to collapse
yeah best reporting any issues to HTC
I'm still thinking is a software issue
The reply from HTC... It seems a tipically "all purpose" reply for any questions!
Dear Stefano Ferri,
Thank you for contacting HTC.
Dear Mr. Stefano, regarding your enquiry, kindly try the following steps:
Please try to: enter the safe mode on your phone and check if you still have the same issue . You can enter safe mode by:
Safe mode:
Press power key to switch off the device
1. Press " power key " for power on device
2. Wait until "HTC logo" appears on screen
3. Press and hold " Volume down key " until entering OS
4. " Safe Mode " text will appears on the lower left of screen Safe mode will disable all 3rd party apps and only preinstalled apps will work, this is done because some of 3rd party apps can interfere with your phone functionality.
5. If the device is working properly in "safe mode" please try to remove the 3 party applications, or remove the latest 3rd parties that you installed..
If this doesn't resolve your issue then you need to factory data reset your phone. You can do that by:
Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Phone storage > Factory data reset > Reset phone.
NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
If these steps don't resolve your issue, please, immediately take back your new device to the retailer where you bought it and ask for the replacement/new device.
If you have any other inquiries, don’t hesitate to contact us again.
For further details, please go to http://www.htc.com/europe/support.aspx
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nemanja
HTC
steveweb said:
The reply from HTC... It seems a tipically "all purpose" reply for any questions!
Dear Stefano Ferri,
Thank you for contacting HTC.
Dear Mr. Stefano, regarding your enquiry, kindly try the following steps:
Please try to: enter the safe mode on your phone and check if you still have the same issue . You can enter safe mode by:
Safe mode:
Press power key to switch off the device
1. Press " power key " for power on device
2. Wait until "HTC logo" appears on screen
3. Press and hold " Volume down key " until entering OS
4. " Safe Mode " text will appears on the lower left of screen Safe mode will disable all 3rd party apps and only preinstalled apps will work, this is done because some of 3rd party apps can interfere with your phone functionality.
5. If the device is working properly in "safe mode" please try to remove the 3 party applications, or remove the latest 3rd parties that you installed..
If this doesn't resolve your issue then you need to factory data reset your phone. You can do that by:
Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Phone storage > Factory data reset > Reset phone.
NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
If these steps don't resolve your issue, please, immediately take back your new device to the retailer where you bought it and ask for the replacement/new device.
If you have any other inquiries, don’t hesitate to contact us again.
For further details, please go to http://www.htc.com/europe/support.aspx
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nemanja
HTC
Click to expand...
Click to collapse
Sounds correct though, if your still having screen issues after a factory reset, even after a few days - I'd get a replacement, could be faulty.
Sent from my GT-I9100 using Tapatalk
Dear aLL
I have been using custom rom (almost all of them) since i bought WFS, Recently it gives very annoying error like below :
Have to try several times to unlock the device
Some keys(w,r,a,d,c) are not working, after some while keyboard goes OK
The most thing is at some moment some place don't response while other do without any problem
Are these all of problem relate to custom ROM or my device getting an issue ?
If so, is there any tools/apps to check the problem finding/resolving ... ?
The problem creating very annoying situation when going to call emergency.
Give me a hand...
I know that there are a lot of phones like your's too
Same here
Same here.I am fed up by this issue.Never works when we are in a hurry. The problem became worse after the 2.3.5 upgrade with the new screen lock. The touch works absolutely perfect most of the times but sometimes it just behave abnormal.Does this have something to do with the internal memory ? .I am thinking of giving the phone to the service center to have a check before the warranty is over. Sometimes if the hands or the ear is wet with sweat the screen gets wet and that will affect touch response but cleaning it seldom helps. sometimes cleaning dust near the sensors helps. Wildfire s owners please share your views.Does rooting helps ? seems not from the OP
Sounds like a hardware issue.
When I first got my wildfire s, I had to get a replacement sent the next day, my problem was when charging, the touch screen would totally do its own thing eg scrolling, selecting icons all by itself, if I tried to scroll or swipe it would go mad and do completely messed up things.
Unplug the charger and it was perfect again, I read some other forums different HTC phones have this issue and seems to be an issue with the phone not being grounded properly.
My replacement was and still is perfect.
If you are still in warranty I would send it into HTC to be checked and repaired.
intel007 said:
Sounds like a hardware issue.
When I first got my wildfire s, I had to get a replacement sent the next day, my problem was when charging, the touch screen would totally do its own thing eg scrolling, selecting icons all by itself, if I tried to scroll or swipe it would go mad and do completely messed up things.
Unplug the charger and it was perfect again, I read some other forums different HTC phones have this issue and seems to be an issue with the phone not being grounded properly.
My replacement was and still is perfect.
I know this problem，me too，I only change the charger，and never do its own thing again.
---------- Post added at 06:33 PM ---------- Previous post was at 06:22 PM ----------
bugsome said:
Same here.I am fed up by this issue.Never works when we are in a hurry. The problem became worse after the 2.3.5 upgrade with the new screen lock. The touch works absolutely perfect most of the times but sometimes it just behave abnormal.Does this have something to do with the internal memory ? .I am thinking of giving the phone to the service center to have a check before the warranty is over. Sometimes if the hands or the ear is wet with sweat the screen gets wet and that will affect touch response but cleaning it seldom helps. sometimes cleaning dust near the sensors helps. Wildfire s owners please share your views.Does rooting helps ? seems not from the OP
Click to expand...
Click to collapse
My phone also like this，but when I changed the system，now is ok.you can have a try flash system.
Click to expand...
Click to collapse
gq455402012 said:
intel007 said:
Sounds like a hardware issue.
When I first got my wildfire s, I had to get a replacement sent the next day, my problem was when charging, the touch screen would totally do its own thing eg scrolling, selecting icons all by itself, if I tried to scroll or swipe it would go mad and do completely messed up things.
Unplug the charger and it was perfect again, I read some other forums different HTC phones have this issue and seems to be an issue with the phone not being grounded properly.
My replacement was and still is perfect.
I know this problem，me too，I only change the charger，and never do its own thing again.
---------- Post added at 06:33 PM ---------- Previous post was at 06:22 PM ----------
My phone also like this，but when I changed the system，now is ok.you can have a try flash system.
Click to expand...
Click to collapse
What do you mean by flash the system.
My WFS behaves the same way, cleaning cache partition and dalvik cache helps but after few days problems show up again: it it very hard to unlock the device, if for instance I ulock it in the phone app, the phonepad wont work. I have to returrn to home and press phone again and then it works. It is very annoyng anyways. Rooting and flashing a custom Rom did not solve my problem.
Sent from my HTC Desire Z using Tapatalk 2
Click to expand...
Click to collapse
I would say its probably faulty hardware, if you still got warranty I would suggest using it mate.
I do not think it's faulty HW, actually I did send mine in service and after they did a factory reset the unit was working fine. As I mentioned, after wiping the cache the phone performs very well for a few days, then it starts playing crazy.
Sent from my HTC Desire Z using Tapatalk 2
from the begining
hey
i had dis problem from the day one......screen freeze after pressing power button and after proximity unlock.....it is frustating...i changed roms and apps and lockscreen apps but they all ended in vain.....so sent it htc care center
deepakskht1 said:
hey
i had dis problem from the day one......screen freeze after pressing power button and after proximity unlock.....it is frustating...i changed roms and apps and lockscreen apps but they all ended in vain.....so sent it htc care center
Click to expand...
Click to collapse
Did they fix it? It is very hard to replicate this behaviour. The moment you do a full wipe it is good for some time. All the service centre in Romania did was to re-install the rom and they said it's good...
Sent from my HTC Desire Z using Tapatalk 2
You got a faulty digitizer. nuf said.
einstein.frat said:
You got a faulty digitizer. nuf said.
Click to expand...
Click to collapse
If it's faulty, shouldn't it be like that all the time?
Sent from my HTC Desire Z using Tapatalk 2
Get to service center . I think, you couldn't fix it at home.
As I stated before, I already sent it to the service centre. All they did was wiping the device and reinstall the ROM. Does anyone have an explanation as to why the digitizer is sometimes broken and sometimes not?
Clearing the cache solves the problem temorarily, so I don't think it is a HW problem, but maybe I'm wrong...
I just don't wanna go through the trouble of unrooting and returning to stock if I don't have to.
Sent from my HTC Desire Z using Tapatalk 2
My friend had such problem on LG P500. In service center he cahnged touch screen module and now everything is ok.
a1cov said:
Get to service center . I think, you couldn't fix it at home.
Click to expand...
Click to collapse
In Bangladesh we are still waiting for a HTC regional office as well as any authorized service center.
Sent from my Wildfire S using Tapatalk 2
regius said:
As I stated before, I already sent it to the service centre. All they did was wiping the device and reinstall the ROM. Does anyone have an explanation as to why the digitizer is sometimes broken and sometimes not?
Clearing the cache solves the problem temorarily, so I don't think it is a HW problem, but maybe I'm wrong...
I just don't wanna go through the trouble of unrooting and returning to stock if I don't have to.
Sent from my HTC Desire Z using Tapatalk 2
Click to expand...
Click to collapse
What is digitizing... yes I agree that if its OK for most of the time then it may not be a hardware issue. Still if we go back to the unrooting phase, downgrade from GB 2.3.5... will it solve our problem...../// who knows
Sent from my Wildfire S using Tapatalk 2
a1cov said:
My friend had such problem on LG P500. In service center he cahnged touch screen module and now everything is ok.
Click to expand...
Click to collapse
Thanks for the info. Can you please check if his issue was permanent or only appeared after a while?
I am still puzzled why the touchscreen module would only play crazy after some time.
Sent from my HTC Desire Z using Tapatalk 2
cleansafi said:
What is digitizing... yes I agree that if its OK for most of the time then it may not be a hardware issue. Still if we go back to the unrooting phase, downgrade from GB 2.3.5... will it solve our problem...../// who knows
Sent from my Wildfire S using Tapatalk 2
Click to expand...
Click to collapse
I had the same issues on the previous version of GB, so I think it doesn't matter what ROM I am running...
Sent from my HTC Desire Z using Tapatalk 2
i have a strong feeling that this has nothing to do with the hardware.That is why it works "most of the times". The main problem is that we could not replicate the problem to show to the service center people. It happens most of the times but sometimes it will work when we are about to show the problem to somebody.I am on stock 2.3.5 and the problem is a constant head ache for me.I love the phone otherwise,its an awesome phone....
goood day all
so phone working fine as always, then all of a sudden thing takes ages to unlock and everything is moving super slow so i thought ill plug it in transfer the pics and what not then hard reset my phone, should be good as new then
no still slow as... hell and i have the usb debugging on like i read else where
please help
ps i do have a htc desire eye on the three network in the uk
Hi there ,
As being another android user , i would suggest you to install an application such as Clean Master , and see what is consuming your system resources , and most probably another application is causing that lag on the phone .
Sometimes and app is keeps restarting again and again which may cause that issue .
Hope that helps
Ozy
same problem here
before i sleep it works perfectly fine.. but when i woke up... OMG it takes time to unlock.. the response is delayed,,, and everything on my phone is moving very slow and laggy... i there anyone had the same issue but already fix? thanks in advance
same problem
lavaheart20 said:
before i sleep it works perfectly fine.. but when i woke up... OMG it takes time to unlock.. the response is delayed,,, and everything on my phone is moving very slow and laggy... i there anyone had the same issue but already fix? thanks in advance
Click to expand...
Click to collapse
The same problem
How did you solve?
Please tell me
Hello all
I also have this problem: HTC Desire on Three UK. One minute works fine, next it's practically unusable, everything has a slow response, typing takes 3-4 seconds for each letter to show up.
I've tried rooting, reflashing various roms, factory reset, etc. the works. The only thing I couldn't reset was the firmware. Whenever I tried to do this I got incorrect CID / custom ID fail. I've tried many different methods of making a gold card but none seem to work. I haven't tried with a Kingston 2GB uSD yet so that's the last chance saloon I think...
Just to save anyone the hassle of spending days trying various things, if you have HTC Desire Eye on Three UK, don't bother rooting the phone or reflashing to try and fix this unless you can find a way to get past the CID check. I've wasted days trying to fix this!
If anyone else has any ideas or if someone has resolved this issue I would very much appreciated hearing from you. Only had the phone 9 months and really don't want to have to buy another halfway through a contract! There must be a way to fix this...
EDIT: It is also slow and laggy / delayed response in TWRP recovery, so unlikely due to any unusual app behaviour.
Cheers,
Aaron
I have the same problem too, the phone has become unusable. Did anyone find a solution to this problem??? Please help just bought this phone and really getting pissed off with this problem
---------- Post added at 10:46 PM ---------- Previous post was at 10:34 PM ----------
Hi,
Have you found any solutions to the problem on the HTC Desire Eye, mine is also getting the same problem and i just dont know what to do, can you please help if you found anything or anyway to resolve the problem.
Thanking you in advance.
analogy said:
Hello all
I also have this problem: HTC Desire on Three UK. One minute works fine, next it's practically unusable, everything has a slow response, typing takes 3-4 seconds for each letter to show up.
I've tried rooting, reflashing various roms, factory reset, etc. the works. The only thing I couldn't reset was the firmware. Whenever I tried to do this I got incorrect CID / custom ID fail. I've tried many different methods of making a gold card but none seem to work. I haven't tried with a Kingston 2GB uSD yet so that's the last chance saloon I think...
Just to save anyone the hassle of spending days trying various things, if you have HTC Desire Eye on Three UK, don't bother rooting the phone or reflashing to try and fix this unless you can find a way to get past the CID check. I've wasted days trying to fix this!
If anyone else has any ideas or if someone has resolved this issue I would very much appreciated hearing from you. Only had the phone 9 months and really don't want to have to buy another halfway through a contract! There must be a way to fix this...
EDIT: It is also slow and laggy / delayed response in TWRP recovery, so unlikely due to any unusual app behaviour.
Cheers,
Aaron
Click to expand...
Click to collapse
Same as you
Ghayoor said:
I have the same problem too, the phone has become unusable. Did anyone find a solution to this problem??? Please help just bought this phone and really getting pissed off with this problem
---------- Post added at 10:46 PM ---------- Previous post was at 10:34 PM ----------
Hi,
Have you found any solutions to the problem on the HTC Desire Eye, mine is also getting the same problem and i just dont know what to do, can you please help if you found anything or anyway to resolve the problem.
Thanking you in advance.
Click to expand...
Click to collapse
Hello,
same for me. HTC Desire Eye, bougth less than 10 months ago, stardard usage. Yesterday in the evening, it started same behavior (3-4 seconds for each single letter on the keyboard, all extremely slow like all memory exausted).
Hard reset useless, the first HTC logo at the bootstrap takes 10 seconds to completely display logo and android signature.
Only change is throwing away the phone and buyng a new one?
Italian SIM cards, mobile phone bought in Arabian country, no issue till yesterday,
Android 5.0.2
HTC Sense 6.0
Software
2.19.401.2
HTC SDK API level
6.55
Kernel
3.4.0-g869be30
[email protected]#1
SMP PREEMPT
hi, i have the same issue since december 15th, does anybody found any solution? could it be a hardware issue? my phone ran pretty good until now, i have 10 months with my Desire Eye
i have 4.4.4, tried 4 hard resets, formatted SD, no SD, without Sim, no luck!
Ok i think its a gpu problem... My desire eye is also lagging so much.. When i looked at cpu z (its an app) my gpu load is 0. Its not usually supposed to be that way,right?
Here's the issue
Mine started doing this a few days ago. Tried doing everything I could to fix it. I didn't try to root it, flash a custom ROM, or Factory Data reset it (AT&T did it anyways made me lose a lot of files). The issue I assumed seemed to be the GPU. The load it at 0 making CPU 1, 2, and 3 work harder not noticeably, but enough to where the GPU was basically a paperweight inside of the phone. The best thing to do if it is still under manufacturers warranty is send it in. My issue is AT&T are sending me a replacement and I'm hoping it is refurbished with no noticeable damage physically. Because if it refurbished they will fix the errors with the phone. If it is new they should have produced something differently by then so it doesn't have the same issue. HTC has always been my favorite brand apart from LG and the Nexus line. Other than that there is no other viable solution to this issue.
P.S. I hope this helped a lot of people out.
I have the same problem, my htc Is so lagging and I flash it root too. Anyone has the solution?
I have the same problem disarmament tel. and moving one of the flex of the screen the phone worked OK but returned to be slow and can not run at the speed it should.
I think it is hardware problem
sorry for my English
same
same thing happened to me i am on marshmallow
and i was looking for a stock rom to try flashing it maybe it would work . but cant find any for my htc
EYE_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.22.213311581.29G
OPENDSP-v51.2.2-00593-M8974_F0.1015
OS-4.11.401.1
eMMC-boot 2048MB
Feb 17 2016,11:02:17:0
Same problem
i have also same mobile and same problem how to fix.....plz give solution
Same problem here, did you guys have any work done to your phone before this happens? Factory reset did nothing, installed a system monitoring app too check CPU and memory usage-both normal. Audio is fine but video is super laggy just like the whole phone. Gonna disassemble it and check cables and connectors for the LCD but I suspect it is not possible to fix this problem, maybe a new LCD would work but I doubt it.
Same problem. i flashed every room but still laggy
If you`re rooted then download an app called Swapper from play store and set Swappiness to 0 and Boom your phone will be back to normal!
revanchdg said:
If you`re rooted then download an app called Swapper from play store and set Swappiness to 0 and Boom your phone will be back to normal!
Click to expand...
Click to collapse
Tried this. Didn't work for me.
---------- Post added at 08:24 PM ---------- Previous post was at 08:16 PM ----------
My phone (HTC Desire Eye) suddenly became slow. ie. When it boots even the HTC logo appears in slow motion. Please suggest a solution. Or let me know if you need further details.
That's not software issue that's hardware issue... when i bend my mobile in a certain way it works fine... the front cam also...
i'll try to disassemble my phone today and if it works i'll upload video of how to fix it... insha2 allah
OlgGladiator said:
That's not software issue that's hardware issue... when i bend my mobile in a certain way it works fine... the front cam also...
i'll try to disassemble my phone today and if it works i'll upload video of how to fix it... insha2 allah
Click to expand...
Click to collapse
this is my personal folder with photos and video to disassembly if you need ---->
https://drive.google.com/drive/folders/0B0R2V3wrF2QyOUVPVnNEQ2g4ZW8
I found bug in Samsung Galaxy A70.
When i using My Device there is Going to be automatic touches..?
Bug Fixed
Dial - *#2663#
Click on TSP FW Update (General)
wait a bit
Your Device will Restart
Done.
Enjoy....
Thanks to @hanjien
Rohan1996 said:
I found bug in my Samsung Galaxy A70.
When i using My Device there is Going to be automatic touches..?
Anyone Can Tell me how can i fix issue without reset my phone....
Click to expand...
Click to collapse
Same here! All of a sudden my screen goes crazy, as if three fingers are touching the screen at the same time. Quick fix: restart the phone.
I waited reporting the issue to see if more people have it, or it is just my phone.
Hmmm... now that I think about it, I better wait rooting the phone and tripping Knox in case of fixing this problem under warranty...
Same problem on my phone. I have a glass screen protector, I thought maybe it's because of the screen protector. Sometimes locking and unlocking the phone also solves it for me.
I also have a glass screen protector, but I experienced the problem also without protection, since I applied the screen protector a day later.
Locking and unlocking the phone seems to "solve" it as well indeed.
Hmmm... seems we got an issue here, Samsung!
I have also addressed this topic to the online shop I bought the phone.
Ghost touches did happen to me during the first three or four days after purchase. Now however, they are completely gone.
I've had this happen to me two times in three days on two different A70's (one time on each phone). Most likely software issue.
yes me too, i can't even type fast bcs it will trigger a ghost touch between the two alphabets i'm trying to type, feels like an old man for typing slowly lol
mullik said:
yes me too, i can't even type fast bcs it will trigger a ghost touch between the two alphabets i'm trying to type, feels like an old man for typing slowly lol
Click to expand...
Click to collapse
Give it a few days. Restart your device every other day and press the malfunctioning spots on the display a little harder. It worked for me.
give this a try
dial
*#2663#
tsp fw update
mine work like a charm no ghost touch since this.
hopefully will work permanently
hanjien said:
give this a try
dial
*#2663#
tsp fw update
mine work like a charm no ghost touch since this.
hopefully will work permanently
Click to expand...
Click to collapse
thank you! confirmed working on mine, dude u are awesome ??
mullik said:
yes me too, i can't even type fast bcs it will trigger a ghost touch between the two alphabets i'm trying to type, feels like an old man for typing slowly lol
Click to expand...
Click to collapse
yep me too, my solution was locking the screen and unlock it again.
ardhityaraharja said:
yep me too, my solution was locking the screen and unlock it again.
Click to expand...
Click to collapse
the fix https://forum.xda-developers.com/galaxy-a70/help/ghost-touch-t3927693/post79538651
hanjien said:
give this a try
dial
*#2663#
tsp fw update
mine work like a charm no ghost touch since this.
hopefully will work permanently
Click to expand...
Click to collapse
I must say the ghost touches are much less after using the phone for a while. I also just tried your tip, and hope it will be completely gone now!
hanjien said:
give this a try
dial
*#2663#
tsp fw update
mine work like a charm no ghost touch since this.
hopefully will work permanently
Click to expand...
Click to collapse
This code worked for anyone else?
Sent from my SM-A705FN using Tapatalk
Same issue here I am facing also ... my Samsung only 6 days old... please guide me to replace the device with new one ....thanks
---------- Post added 18-05-2019 at 12:18 AM ---------- Previous post was 17-05-2019 at 11:59 PM ----------
Captain Beretta said:
Same here! All of a sudden my screen goes crazy, as if three fingers are touching the screen at the same time. Quick fix: restart the phone.
I waited reporting the issue to see if more people have it, or it is just my phone.
Hmmm... now that I think about it, I better wait rooting the phone and tripping Knox in case of fixing this problem under warranty...
Click to expand...
Click to collapse
Same issues I am facing... should I opt for exchange this device with new one
hanjien said:
give this a try
dial
*#2663#
tsp fw update
mine work like a charm no ghost touch since this.
hopefully will work permanently
Click to expand...
Click to collapse
working great for me
A70 touch problem solved
guys i think my problem got solved do this thing*
1) switch off the phone completely*
2) press volume up key plus power key until Samsung logo appears you'll get into boot loader mode*
3) to move up an down use volume keys to select options press power key now you have to select WIPE CACHES partition*
4) then select run graphics test*
5)then do system reboot
give this a try it worked for me an let me know if it's works for you or not.
*
thanks*
Regards*
I'm also having the same issue. Tried the 1st solution. (https://forum.xda-developers.com/galaxy-a70/help/ghost-touch-t3927693/post79538651#post79538651). However my phone didnt restart automatically so I restarted manually. I'll update the results. Thanks a lot.
Got a software update this morning which seems to have fixed it. At least I got to type this comment faster :laugh:
guys, I don't know if it's a "ghost touch", but if I get my finger really close to the display it acts as if I touched it on that spot - but I don't feel like I've touched the screen at all... is it really sensitive or is this the ghost touch issue?
hello everyone,
I just bought z fold 3 a few days ago,
after hours of working with I found that sometimes the touch screen(inner display) doesn't respond,
for example, some words don't type when I am typing quickly with the keyboard (just sometimes)
factory data reset didn't help.
has anyone run into the same problem? may be resolved with future updates?
Is it only happening to apps connected to the internet ie is it a connection issue?
The internet's been goofed up in some areas the last few days. Try toggling the airplane mode off/on.
Keep power management disabled for now.
Does it happen in safe mode?
Find the factory test settings for the touch display, test (and calibrate if needed/possible).
If you can't resolve it, return it. Otherwise eyeball every square inch of it like a hawk...
I tested the touchscreen with *#0*# and everything is fine.
just sometimes this problem occurs and I think this may be software problems...
have you z fold 3?
saidgta said:
I tested the touchscreen with *#0*# and everything is fine.
just sometimes this problem occurs and I think this may be software problems...
have you z fold 3?
Click to expand...
Click to collapse
No. Basic troubleshooting.
Samsung will likely release firmware updates to correct this if enough devices are effected. It may be a 3rd party app causing this... try in safe mode. Disable animations for now and see what its got.
I stopped at the N10+/Android 10 and will likely stay in this holding pattern for at least 2 years.
I have two now and they run close to flawlessly.
Both Samsung and Android are having major issues, plus I require a SD card slot. Even issues on the N20U, which helped nix it from my list.
It may be a good year for Fold fans but otherwise both Android and Samsung have dropped the ball and are in a flat spin... in my opinion.
my problem is just like what you see in this youtube video in Time 12:15 and 12:49 . I must double try some times to click some things. this is very annoying on the keyboard and when you are typing quickly.
saidgta said:
my problem is just like what you see in this youtube video in Time 12:15 and 12:49 . I must double try some times to click some things. this is very annoying on the keyboard and when you are typing quickly.
Click to expand...
Click to collapse
If stateside you can go to a Best Buy that has a Samsung Experience store. They can do advanced testing on it... allegedly.
I would get it resolved soon or return it for a complete refund.
That ain't pudding and that ain't right... time to have a sitdown with that candyman
saidgta said:
my problem is just like what you see in this youtube video in Time 12:15 and 12:49 . I must double try some times to click some things. this is very annoying on the keyboard and when you are typing quickly.
Click to expand...
Click to collapse
Yes i do notice that, its like sometimes it doesnt register my fingers when typing
klemen241 said:
Yes i do notice that, its like sometimes it doesnt register my fingers when typing
Click to expand...
Click to collapse
I hope Samsung solve this problem with future updates
Have you tried turning on the touch sensitivity feature under the display settings?
Acoustichayes said:
Have you tried turning on the touch sensitivity feature under the display settings?
Click to expand...
Click to collapse
yea no diff there
klemen241 said:
yea no diff there
Click to expand...
Click to collapse
Does it happen in safe mode?
Maybe a 3rd party app.
Happen in all apps?
blackhawk said:
Does it happen in safe mode?
Maybe a 3rd party app.
Happen in all apps?
Click to expand...
Click to collapse
Even reset factory didn't help
I tested the touch screen with "touch screen test" Application and uploaded a video on youtube, you can see here.
It looks fine to me... do you mean latency time?
What are power settings at? Try bumping it up to maximum performance.
Check ram usage.
Is there anyone here with z fold 3 and the same problem?!!!
I only face this problem when I touch the edge of the display with my palm.
saidgta said:
I tested the touch screen with "touch screen test" Application and uploaded a video on youtube, you can see here.
Click to expand...
Click to collapse
I tried to replicate the issue. I downloaded the same app on my Fold 3. I tried for few minutes.
On my device every click is registered. No missing dots.
I have the exact same issue. I addressed it by increasing the screen sensitivity.
Hey, I just noticed it today as well. When I try to type text faster, sometimes I need to double click on letters. I think this problem came with the latest update, because I havent had that problem before. It is frustrating.
I tried to turn on sensitivity option in settings and I will reply here after day or two testing.
seems to be a bit better with that option turned on
Well_Done said:
Hey, I just noticed it today as well. When I try to type text faster, sometimes I need to double click on letters. I think this problem came with the latest update, because I havent had that problem before. It is frustrating.
I tried to turn on sensitivity option in settings and I will reply here after day or two testing.
seems to be a bit better with that option turned on
Click to expand...
Click to collapse
The sensitivity option didn't help me.