I have some screen glitches and it is pretty annoying...
I notice it especially when in the browser and when the menu of the browser comes on the screen... Is this a hardware or a software problem?
Saw it on the home screen too sometimes when i want to scroll the homescreens the status bar glitches while scrolling...
Anyone noticed this?
Also when entering system task manager I always only have like 200mb free space? When i choose end all, i have like 300. So there is almost always 3/4 in use? Is this normal?
Other question:
I was trying teeter earlier, and It isn't as smooth as on other devices. The ball doesn't run smooth on the screen, it stutters especially when you tilt the phone and the ball should go fast... Anyone notice this too?
Other questions and concerns can be placed here.
I will also try to make a movie of the screen glitches...
Thanks for the answers!
Edit: So someone else posted pictures of the problem in dropdown menu in the browser, it is exactly the same as mine.
Glitch pics
And a video also from the same user:
Glitch movie
And from another user who captured the status bar glitch(that i also have):
Status bar glitch
please describe your glitches and bad teeter is it only on low battery only?
hamdir said:
please describe your glitches and bad teeter is it only on low battery only?
Click to expand...
Click to collapse
No my battery is 55% now, I played it again, and when also when trying to move the ball slowly, sometimes the balls makes a little 'jump' instead of rolling smooth...
And the glitches is, that the there are horizontal lines of the things on the screen, i don't know what could cause it?? Is it hard or software... Will try to make a little clip of it tommorow when it happens again.
r_a_c said:
I have some screen glitches and it is pretty annoying...
I notice it especially when in the browser and when the menu of the browser comes on the screen... Is this a hardware or a software problem?
Saw it on the home screen too sometimes when i want to scroll the homescreens the status bar glitches while scrolling...
Anyone noticed this?
Click to expand...
Click to collapse
I only have my phone for a day but I definitely encountered those screen glitches, i think 3 times since. It usually happened on top of the screen. I think it's only software bug(let's hope).
I did test one in three store and found it was lagging. Scrolling through different screens s sluggish very surprising and poor. The phone also froze hopefully it was software issue!!!
Anybody noticed a small blue patch on the screen? A few cases are reported in Singapore.
It can only be seen if the screen has a black background. Try using the camera app and cover the lens with your hands.
Sent from my HTC One X using xda premium
most reviewers except two reported no glitches, faulty units?
Same problems as the OP here.
All software bugs I would say, there are plenty of small software bugs/glitches I have found so far.
I think they'll release an update soon, well.. they should.
Remember many reviews were based on later firmware than is (currently) publicly available. If reviewers saw bugs in earlier firmware, then saw it fixed in final firmware, it would be unlikely that they'd mention the bugs. They wouldn't have been expecting units to reach retail before the updates (and their reviews) were available...
Sent from my Transformer TF101 using XDA
i think a lot of apps need to update for ICS and tegra 3. i don't even know what teeter is. but yeah maybe HTC has some updating to do, too.
i posted this in the other thread but got no response
reviewers who faced this related it to applied pressure on screen, when the affected area is pushed the screen might move a bit or flex and the glitch appear, can you test?
owners with the glitches should immediately contact HTC the more you complain the sooner you get a solution
we have one feedback so far
engwee said:
in my case it's not from pressure
it appears random sometimes
before I updated it I had the issue in music app where the red album art is displayed.. it always used to glitch in the middle of it
can anyone try that?
maybe it's a software bug after all
Click to expand...
Click to collapse
Hi all... I have the same glitch issue on my HTC One X. Often, in the botton of the screen, there's a wobbles but it isnt joint with the pressure of the screen.
For example, the issue doesnt appaer in the lock screen with One X on.
So... software issue? I hope...
---------- Post added at 01:24 PM ---------- Previous post was at 01:18 PM ----------
Errata corrige... the problem appears also in the lock screen...
---------- Post added at 01:43 PM ---------- Previous post was at 01:24 PM ----------
Now I'm trying to reset to the factory the smartphone.
---------- Post added at 02:03 PM ---------- Previous post was at 01:43 PM ----------
Nope... also with a reset the problem persists.
There are anyone with this problem?
bye
stefano
steveweb said:
Hi all... I have the same glitch issue on my HTC One X. Often, in the botton of the screen, there's a wobbles but it isnt joint with the pressure of the screen.
For example, the issue doesnt appaer in the lock screen with One X on.
So... software issue? I hope...
---------- Post added at 01:24 PM ---------- Previous post was at 01:18 PM ----------
Errata corrige... the problem appears also in the lock screen...
---------- Post added at 01:43 PM ---------- Previous post was at 01:24 PM ----------
Now I'm trying to reset to the factory the smartphone.
---------- Post added at 02:03 PM ---------- Previous post was at 01:43 PM ----------
Nope... also with a reset the problem persists.
There are anyone with this problem?
bye
stefano
Click to expand...
Click to collapse
the problem is sticking now?
Is there anyone WITHOUT this problem? Someone who used the phone for more than a day?
hamdir said:
the problem is sticking now?
Click to expand...
Click to collapse
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
steveweb said:
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
Click to expand...
Click to collapse
mate now im thinking its hardware, try to push on the affected area and see if you create interference
steveweb said:
yes... the problem is always there :-(
By the way, I have sent an email to HTC.
Click to expand...
Click to collapse
yeah best reporting any issues to HTC
I'm still thinking is a software issue
The reply from HTC... It seems a tipically "all purpose" reply for any questions!
Dear Stefano Ferri,
Thank you for contacting HTC.
Dear Mr. Stefano, regarding your enquiry, kindly try the following steps:
Please try to: enter the safe mode on your phone and check if you still have the same issue . You can enter safe mode by:
Safe mode:
Press power key to switch off the device
1. Press " power key " for power on device
2. Wait until "HTC logo" appears on screen
3. Press and hold " Volume down key " until entering OS
4. " Safe Mode " text will appears on the lower left of screen Safe mode will disable all 3rd party apps and only preinstalled apps will work, this is done because some of 3rd party apps can interfere with your phone functionality.
5. If the device is working properly in "safe mode" please try to remove the 3 party applications, or remove the latest 3rd parties that you installed..
If this doesn't resolve your issue then you need to factory data reset your phone. You can do that by:
Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Phone storage > Factory data reset > Reset phone.
NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
If these steps don't resolve your issue, please, immediately take back your new device to the retailer where you bought it and ask for the replacement/new device.
If you have any other inquiries, don’t hesitate to contact us again.
For further details, please go to http://www.htc.com/europe/support.aspx
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nemanja
HTC
steveweb said:
The reply from HTC... It seems a tipically "all purpose" reply for any questions!
Dear Stefano Ferri,
Thank you for contacting HTC.
Dear Mr. Stefano, regarding your enquiry, kindly try the following steps:
Please try to: enter the safe mode on your phone and check if you still have the same issue . You can enter safe mode by:
Safe mode:
Press power key to switch off the device
1. Press " power key " for power on device
2. Wait until "HTC logo" appears on screen
3. Press and hold " Volume down key " until entering OS
4. " Safe Mode " text will appears on the lower left of screen Safe mode will disable all 3rd party apps and only preinstalled apps will work, this is done because some of 3rd party apps can interfere with your phone functionality.
5. If the device is working properly in "safe mode" please try to remove the 3 party applications, or remove the latest 3rd parties that you installed..
If this doesn't resolve your issue then you need to factory data reset your phone. You can do that by:
Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.
Please press MENU on the Home screen, then tap Settings > Phone storage > Factory data reset > Reset phone.
NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please back up your files first.
If these steps don't resolve your issue, please, immediately take back your new device to the retailer where you bought it and ask for the replacement/new device.
If you have any other inquiries, don’t hesitate to contact us again.
For further details, please go to http://www.htc.com/europe/support.aspx
Thank you so much for using HTC products.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Nemanja
HTC
Click to expand...
Click to collapse
Sounds correct though, if your still having screen issues after a factory reset, even after a few days - I'd get a replacement, could be faulty.
Sent from my GT-I9100 using Tapatalk
Related
Hi I'm new here. but i went through a lot threads to find a solution but failed.
my problem is:
I have a Samsung Galaxy Note 2.
i used it for about 2 months now.
but sometimes as i use there pops a white tiny horizontal line suddenly at the bottom of the display.
most of the time this appear as soon as i unlock the screen or as i connect charger to the micro usb port
is this a fault or is it something usual
thanx a lot
milroy319 said:
Hi I'm new here. but i went through a lot threads to find a solution but failed.
my problem is:
I have a Samsung Galaxy Note 2.
i used it for about 2 months now.
but sometimes as i use there pops a white tiny horizontal line suddenly at the bottom of the display.
most of the time this appear as soon as i unlock the screen or as i connect charger to the micro usb port
is this a fault or is it something usual
thanx a lot
Click to expand...
Click to collapse
Most probably this is faulty screen. Try contacting Samsung for warranty claims.
shahidhussain said:
Most probably this is faulty screen. Try contacting Samsung for warranty claims.
Click to expand...
Click to collapse
thanx.
ah now have to backup all data...good thing though i still have my warranty.
but the problem is what if this didn't occur in front of the service provier
me too
I have the same line sometimes showing up. Don't know what that is... If someone knows something more, please post.
Hi all,
I had that too. My wife note 2 has that too. I tried out many units also had that too. Had reported to Samsung and they say is software issue. Tried format and reload software and full factory reset can't solve it. This symptom is intermittent. Hope 4.1.2 can solve it. The symptom does not affect the phone functionality but its annoying.
Sent from my GT-N7100 using xda premium
---------- Post added at 04:27 PM ---------- Previous post was at 04:12 PM ----------
You can follow this...
http://forum.xda-developers.com/showthread.php?t=2028744
Sent from my GT-N7100 using xda premium
Solved
Hi everyone,
thanks for all your reply and really appreciate your help.
but i figured out the line didn't come up when i off the power saving mode.
i had accidentally using my mobile in power saving mode for last days.
now i switched off power saving and this line didn't occur after that.
so try you devices without power saving.
and please post results.
btw i contacted customer care here in Sri Lanka n they told they have no idea about a such error.
thank you.
Hi,
Disable power saving mode did help. So far no occurance. But notice it happen sometimes when doing video playback.
Sent from my GT-N7100 using xda premium
milroy319 said:
thanx.
ah now have to backup all data...good thing though i still have my warranty.
but the problem is what if this didn't occur in front of the service provier
Click to expand...
Click to collapse
Back up your data and try reproducing this as often as you can. That is, find out what causes this thing to happen and then do it repeatedly.
Hi again,
Experimented that when in power saving mode it will happen on lock screen. When power saving mode is off, it will happen during video or camera playing mode when fast selection between video clips is in action.
Most probably is software bug. I suppose hardware issue wont do this.
Sent from my GT-N7100 using xda premium
sixliu said:
Hi again,
Experimented that when in power saving mode it will happen on lock screen. When power saving mode is off, it will happen during video or camera playing mode when fast selection between video clips is in action.
Most probably is software bug. I suppose hardware issue wont do this.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
yeap, wish its just a software bug.
but no problem with my device like that now.
camera and video playing ok.
double checked with high quality videos...no problem at all
i realy dont want to give up on this thing...realy love the phone
btw hate dealing with service people
Hi,
Yea. They just try to ignore there is issue. Anyway, during normal playback is ok. When power saving mode is off, during haptic selection of video files to open sometimes can make that happen. Something like you trying to navigate and select video files in a fast manner. Waiting for official 4.1.2 update. Hope it can help.
Sent from my GT-N7100 using xda premium
Received my phone yesterday, and when I was browsing it , the screen went crazy, and unresponsive. did a factory reset and the problem still persisted. Opened a return request at amazon so they can send me a new one. Don't know if anyone had the same issue or it was just me. Here is a video
https://dl.dropboxusercontent.com/u/12983778/VID_20150527_213832648.mp4
Please check if TalkBack is enabled. If this setting is enabled, the touch screen may behave differently and appear to be defective. Instead of one tap to open an item, you will need to tap once until it highlights with a green box around the selection, then double tap to open. Also when swiping it may require using two fingers instead of one. You may also be hearing voice prompts to every action made.
To disable go to Apps/Settings/Accessibility/Talkback - turn off.
Best regards,
ASUS_USA
Same problem
Hi,
I had the same issue! I getback the phone in guarantee to Taiwán. The seller says that the phone was repairde, the display was changed.... finally 2 weeks ago I reicived the Zenphone 2 (1.5moths since the deal). Now today the phone have the same issue, I try to clean the dipslay phone and suddenly the touch screen have the same issue, crazy and unresponsive screen!! I very frustaded about the ASUS Brand! tell me what's happened with your phone?
thanks
Xytrax
Try to delete user data,then factory reset and then wipe cache.If after this you're still in trouble simply use warranty:hardware problem,asus fault.
You must use 2 fingers when you type to get through the setup. I know its a pain but when you are able to get in, turn "TalkBack" off.
I bought a zenfone 2 64gb on amazon and I had the same random issues: unresponsive touch screen, unsensitive, ghost touches.
I guessed that it could be the screen protector but it was still happening after remove it.
So, I asked to amazon a replacement.
After a perfect week, I am starting to have the issues, again!
I sold my oneples one to avoid touch screen issues. I am very upset!
I'm having the same issue as you guys. I also noticed that cleaning the screen with a rag (especially the one for glasses) makes the touch screen go crazy. At first i tried to downgrade the firmware, unluckily i had the issue again. Then i upgraded the firmware from the phone and now it's all going apparently well. I'll update for any news.
Same here, wrote to customer care yesterday evening.
taldeital said:
Same here, wrote to customer care yesterday evening.
Click to expand...
Click to collapse
Please let us know if you have any answer, it is getting very annoying, thanks.
To anyone who have this issue: Try to test touch screen by SMMI's test option. Open calculator, type ",12345+" (with the comma), then "=" (equals). SMMI menu will show up. Now "single test", then "touch test".
In my case this process gives a straight line of unwanted touch inputs in the upper region of the screen ( sometimes multiple dots in a row forming a complete straight line). Do you guys have the same result?
Huge Pepo said:
To anyone who have this issue: Try to test touch screen by SMMI's test option. Open calculator, type ",12345+" (with the comma), then "=" (equals). SMMI menu will show up. Now "single test", then "touch test".
In my case this process gives a straight line of unwanted touch inputs in the upper region of the screen ( sometimes multiple dots in a row forming a complete straight line). Do you guys have the same result?
Click to expand...
Click to collapse
With the others, I have this one, also. It happens at every restart and the only workaround is turn off/on the display.
zatarra77 said:
With the others, I have this one, also. It happens at every restart and the only workaround is turn off/on the display.
Click to expand...
Click to collapse
Same as me.. But I think this is lcd controller firmware or driver problem on kernel . because yesterday I'm install custom rom on my zenfone (Cm12.1) then surprise ... this problem continue... I had change custom kernel but no chance ... if you have this problem open Asus glove mode this is temporarily solution for now. Asus will contuniue work on this problem. Now I waiting Asus response for this .. :
Huge Pepo said:
I'm having the same issue as you guys. I also noticed that cleaning the screen with a rag (especially the one for glasses) makes the touch screen go crazy. At first i tried to downgrade the firmware, unluckily i had the issue again. Then i upgraded the firmware from the phone and now it's all going apparently well. I'll update for any news.
Click to expand...
Click to collapse
It's a software related problem.. Because we're a lot of ppl suffering this problem. But, don't know why, ASUS is ignoring us.
I have sent my phone for repair. They say that they will replace the whole display.
Hi guys. I have almost identical issue and this seems like a hardware fault. I sold the Zenfone 2 to a friend and after 2 months she complains about the unresponsive touchscreen only at the top of the display..... I have the phone with me now, trying to fix it.. Did a factory reset, firmware upgrade, no results. Definitely a hardware issue and it is seems that lots of people are affected. So dissapointed by Asus......
If it's a hardware issue why is it so many people experiencing this now together all in the same time? Not earlier not later? My guess will be software problem. But I'm not sure
Any of you guys have a microsd card installed?
Sent from my ASUS_Z00AD using Tapatalk
ImjuzCY said:
If it's a hardware issue why is it so many people experiencing this now together all in the same time? Not earlier not later? My guess will be software problem. But I'm not sure
Click to expand...
Click to collapse
im 100% sure it is a software problem..
To me.. and to every1 i know who's facing the issue.. the problems started with the September Update..
Im guessing it is the touchscreen firmware version.. Hope ASUS check it..l
gREENNNNN said:
im 100% sure it is a software problem..
To me.. and to every1 i know who's facing the issue.. the problems started with the September Update..
Im guessing it is the touchscreen firmware version.. Hope ASUS check it..l
Click to expand...
Click to collapse
I'm going back to .59 to try. I don't think asus is aware about this. Need to post it to zentalk to get more attention from Asus. @ASUS_Khang
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 11:12 AM ---------- Previous post was at 10:58 AM ----------
This is what I have. Video in the link. Previously only appear when phone is hot especially when charging.
These days it comes out randomly. Hot or not. Even in recovery.
https://drive.google.com/file/d/0BzA8N76_PxvsSkdjbEhFT0p0bFk/view?usp=sharing
---------- Post added at 11:36 AM ---------- Previous post was at 11:12 AM ----------
I've downgraded to .59 and the problem still persist. Maybe the touchscreen firmware isn't downgradable or it's hardware issue
ImjuzCY said:
I'm going back to .59 to try. I don't think asus is aware about this. Need to post it to zentalk to get more attention from Asus. @ASUS_Khang
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 11:12 AM ---------- Previous post was at 10:58 AM ----------
This is what I have. Video in the link. Previously only appear when phone is hot especially when charging.
These days it comes out randomly. Hot or not. Even in recovery.
https://drive.google.com/file/d/0BzA8N76_PxvsSkdjbEhFT0p0bFk/view?usp=sharing
---------- Post added at 11:36 AM ---------- Previous post was at 11:12 AM ----------
I've downgraded to .59 and the problem still persist. Maybe the touchscreen firmware isn't downgradable or it's hardware issue
Click to expand...
Click to collapse
Hey everyone, thank you so much for sharing with me. I'll forward this to our service team. Sorry been away..it's Thanksgiving week here in the US...so I'll get to this on Monday!
So a couple of weeks ago my motor went out, completely dead. Then a couple of days ago it would come back for like 6 secs then it would go away. Is there a trick that I can do for it to make it stick? I don't really want another device because I have already paid over 100 in the past to s-off my previous phone lol. I know I could probably have it sent in but I can't be without a phone due to my job. Thanks guys
Have you used the HTC test mode to toggle and test the individual parts of the device ?
You mentioned s-off...which obviously means you have flashed software and/or firmware to the device..
That being said....a test session on the device may reveal a working motor....but your current software or OS condition may be causing a failure...
Another area you should check is powersave mode...when enabled will shut down your vibration mode...
Yet another area to check...
If rooted and running any application that affects battery or usage of the battery can trigger a false power save...
Wakelocks can also cause running issues..
A lot to ponder there...but a few areas need to be looked at before we decide that your device is defective...especially if it's modified at all...g
---------- Post added at 09:51 PM ---------- Previous post was at 09:49 PM ----------
Edit:
Could you tell us the current software you are running ??
Device model ?
Recovery ?
Basically a general overview of the device will help immensely...g
gregsarg said:
Have you used the HTC test mode to toggle and test the individual parts of the device ?
You mentioned s-off...which obviously means you have flashed software and/or firmware to the device..
That being said....a test session on the device may reveal a working motor....but your current software or OS condition may be causing a failure...
Another area you should check is powersave mode...when enabled will shut down your vibration mode...
Yet another area to check...
If rooted and running any application that affects battery or usage of the battery can trigger a false power save...
Wakelocks can also cause running issues..
A lot to ponder there...but a few areas need to be looked at before we decide that your device is defective...especially if it's modified at all...g
---------- Post added at 09:51 PM ---------- Previous post was at 09:49 PM ----------
Edit:
Could you tell us the current software you are running ??
Device model ?
Recovery ?
Basically a general overview of the device will help immensely...g
Click to expand...
Click to collapse
I'm running viper 4.2.1
Htc m9
Twrp - latest Verizon
I don't have any apps that affect the kernel or anything. I didn't think about wake locks. Thanks for the help!
Oh I have run the test, it won't vibrate. If I shake the device and run the test it will vibrate for a few seconds. Ugh.. I'm trying to get over it lol
Dang...
Looks like your homework is done on it..
Could be a genuine failure...
One last option...if you like a lot of work....lol
Flash a bone stock RUU...and you'll know for sure...
I did that last week when my prox sensor freaked out...
It was a dirty flash...and the reflash fixed it..
This M9 is the most finicky device I've ever used...
Your call of course...g
It's just the motor. I've read about loads of faulty ones especially on launch devices.
Mine works but barely. You can't ever feel it in your pocket or hear it if it vibrates on a table or anything.
For a flagship device....that motor should be a forever working deal...
HTC went cheap on several parts in this device it would seem...g
I just sent mine in for this. Covered by warranty they said. Supposedly they aren't going to use my uh oh replacement
Sent from my SM-N920T using Tapatalk
had the same problem, sent to htc repair to get it resolved
Hi guys, got my OP3 a few days ago and been loving every bit of the speed.
I encountered something last night when I turned on the on-screen navigation buttons.
I noticed that the left "back" button does not register sometimes when it is pressed.
The vibration feedback did prop, just that the "back" action was not registered to the software.
I tried swapping the Navigation buttons to recent on the left and back on the right, both the buttons work flawlessly.
Anyone experiencing this issue?
there is a (500ms?) delay if you have custom double-tap actions enabled with the capacitive buttons, but I've not heard of any issues with the software (on-screen) buttons.
I don't believe there is a 500ms delay on the back software button. Is there a way to not use the pre-installed navigation and use a third party to test it out instead?
Is there a way that the back button could be reversing some background activities? I'm saying this because the vibration did prop but the back action will not register until I press it two or three times.
Little things, but annoying when it kept happening.
I tried the touch screen tester apps and they are all working fine on that particular area.
Found a similar issue on reddit. Tracking this issue on the OnePlus forum. https://forums.oneplus.net/threads/on-screen-navigation-back-button-bug.455730/
Hi all!. I have a strange issue with the nav buttons on my OP3, both capacitive and soft. Sometimes they don't respond, and I have to touch the (back, for example) button many times until it start respond again. It happens randomly and not always... Someone having the same problem?
Click to expand...
Click to collapse
https://www.reddit.com/r/oneplus/comments/4qvf3e/oneplus_3_bugs_megathread/d5jkmu5
Hi, yes you're not alone. Getting the same problem A LOT with the back key only when using the software nav bar. It doesn't matter if the keys are swapped from left to right. The only time it doesn't happen is when I use the hard keys.
I only got this new phone yesterday, but can't remember if this problem happened before I updated to 3.2.1 which I did after setting everything up. I've tried wiping the cache partition, which doesn't help, so now considering a factory wipe to give me a clean install of the latest software. Don't think it will help somehow... I may now be tempted back to my trusty Nexus 6p in spite of its big size. At least it works properly.
SpaceGooner said:
Hi, yes you're not alone. Getting the same problem A LOT with the back key only when using the software nav bar. It doesn't matter if the keys are swapped from left to right. The only time it doesn't happen is when I use the hard keys.
I only got this new phone yesterday, but can't remember if this problem happened before I updated to 3.2.1 which I did after setting everything up. I've tried wiping the cache partition, which doesn't help, so now considering a factory wipe to give me a clean install of the latest software. Don't think it will help somehow... I may now be tempted back to my trusty Nexus 6p in spite of its big size. At least it works properly.
Click to expand...
Click to collapse
Added you to the list. Please keep us updated if there's a fix.
Just to add, I factory reset the phone earlier and the back button problem hasn't completely stopped but is less frequent now - at least so far.
If there are any habitual OP3 nav bar users out there, can you confirm if this happened before the 3.2.1 update? Btw, tried running the phone in safe mode yesterday to check if an app was causing this, but it made no difference. Looks like a sure fire software bug to me.
Yea .... facing th same issue
Same issue on 3.2.1
I think we can pretty much confirm that this happens to most of us who uses the software back button.
The only temporary fix for this for now is to swap the buttons, the back button works flawlessly (if I recall properly) when it is on the right side.
So far the back soft key issue seems fixed on today's 3.2.2 update. Well so far so good anyway.
---------- Post added at 03:36 PM ---------- Previous post was at 02:44 PM ----------
Scratch that. It's still not fixed, just takes a while to reveal itself after the update. Back to the hard keys - sigh!
Sam L said:
Hi Everyone,
We've begun rolling out OxygenOS 3.2.2 for the OnePlus 3 today. Here's what's new in this update:
Improved notification management in doze.
Addressed alert slider/silent mode issue.
Disabled fingerprint sensor while in pocket.
Added NFC toggle in quick settings.
Improved noise cancellation in video recording.
Updated 4K video recording codec.
Added latest security patches and various optimizations.
As usual, the rollout will be incremental. We will do our best to get everyone covered as quickly as possible. Please give us your thoughts and feedback in the comments below!
Thanks
Click to expand...
Click to collapse
Updated to 3.2.2, issue still persists.
Judging from the fact that hardly anybody on this forum or the One Plus forums is talking about this bug, I get the feeling that it won't be considered a major priority for fixing in any upcoming software updates. Nevertheless I switched back to software buttons last night to see if I could figure out if there's any pattern to the back button problem. I now think it may be related to how quickly you tap the button. Basically, when I tap the back button very fast, where my finger makes contact with the screen for only the briefest of moments, it seems to work properly every single time. Therefore I'm wondering if the bug may be caused by a button trigger value that's way too short. If the tap is too long the button timer fails to register a successful tap. Er, if such a timer even exists of course - I'm no button expert.
I'm also aware this may be some kind of placebo effect and the button action is actually just as flaky as before, and it's merely a coincidence I haven't seen the bug when I'm making an effort to tap the key fast. However, I wondered if anyone could put this daft idea to the test. The best way to do it is to hold the phone with one hand while you use the index finger of the other hand to tap the screen. I've found that It's harder to tap fast with your thumb if you're using the phone one-handed.
And don't flame me if this doesn't work for you as I admit I may be totally wrong here.
SpaceGooner said:
Judging from the fact that hardly anybody on this forum or the One Plus forums is talking about this bug, I get the feeling that it won't be considered a major priority for fixing in any upcoming software updates. Nevertheless I switched back to software buttons last night to see if I could figure out if there's any pattern to the back button problem. I now think it may be related to how quickly you tap the button. Basically, when I tap the back button very fast, where my finger makes contact with the screen for only the briefest of moments, it seems to work properly every single time. Therefore I'm wondering if the bug may be caused by a button trigger value that's way too short. If the tap is too long the button timer fails to register a successful tap. Er, if such a timer even exists of course - I'm no button expert.
I'm also aware this may be some kind of placebo effect and the button action is actually just as flaky as before, and it's merely a coincidence I haven't seen the bug when I'm making an effort to tap the key fast. However, I wondered if anyone could put this daft idea to the test. The best way to do it is to hold the phone with one hand while you use the index finger of the other hand to tap the screen. I've found that It's harder to tap fast with your thumb if you're using the phone one-handed.
And don't flame me if this doesn't work for you as I admit I may be totally wrong here.
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Well for me pressing it a brief amount of time or pressing the button for a long period of time doesn't make much of a difference.
The effects are too random for me and it's even harder to make a video out of this because of the randomness.
Why would you want to use on-screen navigation buttons on this phone if i may ask? [emoji12]
Verstuurd vanaf mijn ONEPLUS A3003 met Tapatalk
Guys, I was fighting with OnePlus Support regarding the issue on the weekend, even captured a video demonstrating the bug. At one moment I just forwarded a conversation with TS to Carl Pei directly. Eventually got a response from both TS and Carl that their developers will fix this in the next update. Took a lot of nerves to get a proper answer.
odin13 said:
Why would you want to use on-screen navigation buttons on this phone if i may ask? [emoji12]
Verstuurd vanaf mijn ONEPLUS A3003 met Tapatalk
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For me at least there are a few reasons:
1) I often use my phone one-handed while holding a railing with the other hand standing on a busy train to/from work. I find it much easier to use the soft nav keys as they are about 2cm above the bottom of the device, which means I can support the phone more easily with my little finger under it. When I use the hard keys I really have to strain my thumb to use them and hold the device as they are too close to the edge for me. Using the on-screen keyboard is also easier for me swiping one-handed if it's also higher up.
2) I appreciate using the hard keys give the perception that the screen is bigger, but in many situations that doesn't make using the device any better, except there's maybe slightly less scrolling involved. Just because I can see more e-mails listed at once or see more text at the same time on a bigger screen, doesn't mean I can photographically read all of it in one blink.
3) I find the camera easier to use when I use soft keys as I can hold the 'chin' of the device. If I use the hard keys, I have to take care to avoid touching them by holding the thin edge of the device. Generally on devices with hard keys I accidentally press the nav keys a lot more.
4) In most cases, multimedia and gaming is not affected by soft keys, which just auto-hide so the game or movie can use the whole screen. As with the camera, I find it easier to play games when I don't keep hitting nav keys by mistake, which I do much more with the hard keys enabled.
5) Lastly, you could argue that Google intends Android to be used with soft keys. My last 4 nexus phones had them and a lot of other OEMs favour them. I guess that's what I'm most used to, and that's my main reason. I concede there are probably more people who've had Samsung devices than Nexuses, so they will no doubt prefer hard keys - maybe with the back button on the right. One of the great things about the OP3 is that in theory, it should work for every user's preferences.
Don't get me wrong, soft keys are not perfect. For some older apps they don't auto-hide - and with some apps that are up-to-date most notably the Chrome browser and Google maps and sat nav where the screen really is bigger with hard keys. The important thing is that if the OP3 has the option to use soft keys, they really should just work whether you like them or not.
---------- Post added at 11:13 AM ---------- Previous post was at 11:11 AM ----------
FiMAX said:
Guys, I was fighting with OnePlus Support regarding the issue on the weekend, even captured a video demonstrating the bug. At one moment I just forwarded a conversation with TS to Carl Pei directly. Eventually got a response from both TS and Carl that their developers will fix this in the next update. Took a lot of nerves to get a proper answer.
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If this is true and the big guy himself has responded directly, then you sir are a hero. Well done for your persistence.
SpaceGooner said:
If this is true and the big guy himself has responded directly, then you sir are a hero. Well done for your persistence.
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Click to collapse
Yes, that's the truth. I can not post external links or attach images as a proof because I'm a new member on XDA (usually use it in a read-only mode). It took two support agents of a first line only to create a case with a number. Then a long conversation via email.
FiMAX said:
Yes, that's the truth. I can not post external links or attach images as a proof because I'm a new member on XDA (usually use it in a read-only mode). It took two support agents of a first line only to create a case with a number. Then a long conversation via email.
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Click to collapse
I have no reason to doubt you mate, it's whether the reply actually came from Carl Pei and not one of his customer services people using his name. Either way, at least you've brought this issue to their attention and have got some kind of favourable response. Fingers crossed they follow this up like they told you.
It also shows that while people like me just moan and talk about the problem, you may have achieved a lot more with direct action.
Still no fix for this bug in 3.2.4. On screen back button still as flaky as before.
Whenever I click on recent apps the phone shows no recent apps..after I first encountered this issue I did a factory reset and it worked for 24 hrs and then I have the same issue... Phone is on latest update.
I also faced this issue. I could pinpoint to some changes made in my Settings, and after I reverted these I got it all back. Now which really effects is a wide window, but I could broadly point it to display settings and few apps which I had disabled. So, you may try re-enabling any disabled apps and reverting settings one-by-one.
Splendid colour settings was the last I enabled, but now I haven't faced this issue again.
clavicle said:
I also faced this issue. I could pinpoint to some changes made in my Settings, and after I reverted these I got it all back. Now which really effects is a wide window, but I could broadly point it to display settings and few apps which I had disabled. So, you may try re-enabling any disabled apps and reverting settings one-by-one.
Splendid colour settings was the last I enabled, but now I haven't faced this issue again.
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i hav also this issue..but even after doing all things which u hav suggested,problem didnt solved..can u suggest what setting i hav to changed xactly..thnx in advance
---------- Post added at 07:33 AM ---------- Previous post was at 07:32 AM ----------
vyasvivek said:
Whenever I click on recent apps the phone shows no recent apps..after I first encountered this issue I did a factory reset and it worked for 24 hrs and then I have the same issue... Phone is on latest update.
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ur issue resolved or not??
drpmch said:
i hav also this issue..but even after doing all things which u hav suggested,problem didnt solved..can u suggest what setting i hav to changed xactly..thnx in advance
---------- Post added at 07:33 AM ---------- Previous post was at 07:32 AM ----------
ur issue resolved or not??
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My issue was resolved by but it happened all of a sudden
I am trying to replicate the issue, if I make some headway I will post it.
Dont know how its happen,when phone keep in safe mode..and after restarting from safe mode its working now.
I have faced this issue twice. I am not sure on the resolution. I personally had to reset it both the times to get it working. As far as the cause goes... The first time I faced the issue when I tried to install XDA gesture navbar app. Even after uninstalling the app the recent button didn't work. I can confirm before that the recent button was working.
The second time was the next day itself. I factory resetted the phone and I was on my way to office in bus when I decided to install a oreo launcher 'Launcher oreo 8.1' which i used flawlessly on my moto g5 plus. And after installation of oreo launcher and setting it as default launcher my recent apps was gone. The problem started occuring. As you may have guessed uninstalling it didint help. After that I have not installed any launchers and everything is working fine. This weekend I will try to recreate the scenario and see if I can find any resolution to this. I thought it was a unique problem to my device and it occurred for the tweaking and everything. But now it seems that other people are also facing these issues with different triggers.
I am facing the same issue. It happened all of a sudden today. I did not install anything new.
Any tips to resolve this except from factory reset?
Please help!
Update
Wokring now. Switched to safe mode and uninstalled zenui dialer, weather and launcher apps to old version.
Not sure which app is causing this.
ds201 said:
Update
Wokring now. Switched to safe mode and uninstalled zenui dialer, weather and launcher apps to old version.
Not sure which app is causing this.
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Putting the phone into safe mode and restarting it fixed the issue on my device. Thank you for your advice.
Boot in safe mode and restart
vyasvivek said:
Whenever I click on recent apps the phone shows no recent apps..after I first encountered this issue I did a factory reset and it worked for 24 hrs and then I have the same issue... Phone is on latest update.
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Click to collapse
Booting into safe mode works. First power off normally, then hold power button to power on, release it when the Asus logo comes and hold down volume down button( dont press power button). Then use the recent apps button and restart normally.
I faced the same issue after the OTA update but this fix has been working for the last 5 hours just fine.
for rebooting in safe mode,press and hold power button>press and hold on power off option>pop up appear to go in safe mode
Disable zenmotion and reboot. Worked for me. What a broken phone!
anthonys4 said:
Putting the phone into safe mode and restarting it fixed the issue on my device. Thank you for your advice.
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Poco F1 user here, with Pixel Experience ROM.your advice solved my issue too.Thanks mate