USB support? - ZenFone 2 Q&A, Help & Troubleshooting

Anyone able to get USB access on the US version of Zenfone 2? I installed the USB 1.4.2 driver but I can't access the internal storage from my computer. I can't seem to find more info on it.
Thanks,
Scott

downshift00 said:
Anyone able to get USB access on the US version of Zenfone 2? I installed the USB 1.4.2 driver but I can't access the internal storage from my computer. I can't seem to find more info on it.
Thanks,
Scott
Click to expand...
Click to collapse
Have u enabled MTP in settings?? Go to settings> storage and click on the extreme right icon (Next to search button).... Click on the checkbox near Media device (MTP)

mhp1995 said:
Have u enabled MTP in settings?? Go to settings> storage and click on the extreme right icon (Next to search button).... Click on the checkbox near Media device (MTP)
Click to expand...
Click to collapse
Oops, looks like I had a dead USB cable haha. Figures

There is also a pre-installed ASUS app called ASUS Support. There are several helpful tips regarding basic troubleshooting techniques including 'Device not detected when conected to PC'
For online assistance please see ZenFone Quick Service: http://www.asus.com/us/support/self-service/11/
FAQ - http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
Sincerely,
ASUS_USA

Related

[Q] Help! - New to Android, cannot transfer files via USB connections

Hi all...I am new to XDA forum, but have been browsing in the trove of information to help with my problem. At the end I am resorting to posting a new thread to hopefully help me in resolving this problem or provide a good explanation why it does not work.
Problem: I am trying to use the USB cable to transfer files to my SD Card. (I am not sure what reason, but someone has informed me that either Samsung's proprietary software Kies does NOT work, you can only transfer using Samsung KIES Air...which is painfully slow.)
Now here is my situation:
1. I have a Bell Canada - Samsung Galaxy Note-2
2. The Phone has been unlocked and rooted (using Odin)
GOAL:
- I don't care if I need to transfer files to the SD card, and then sort the files out afterwards on the phone.
- Primary goal is to allow me to transfer files (music, mp3, etc.) via USB cable.
Your help is greatly appreciated...in providing some sort of clear cut instructions or directions.
Thank you in advance.
Android Noob User - Daniel :crying:
I know you didn't ask for this, but could you possibly use Airdroid? It has always been reliable for me and honestly it's my best solution for myself because we don't actually have UMS anymore, sigh.
Airdroid Vs. Kies Air
Thanks for the response and recommendation.
So is Airdroid? better or the same as Kies Air?
dckp said:
Thanks for the response and recommendation.
So is Airdroid? better or the same as Kies Air?
Click to expand...
Click to collapse
I've never used Kies so I can't say!
But basically, you download the app from google play and go to web.airdroid.com and you type in the code that you see in the app. From there you can read your phone's text messages and transfer files and do other things via your wifi connection. File transfer on my (good) wifi network is fairly fast (about the same as using a usb cord) and it's good for me because I personally use Ubuntu and Chrome OS, so the USB storage options don't work or don't work well.
usb driver
All you need is go to samsung website and install the usb driver. You should have an option to do this during the kies installation too.
dckp said:
Hi all...I am new to XDA forum, but have been browsing in the trove of information to help with my problem. At the end I am resorting to posting a new thread to hopefully help me in resolving this problem or provide a good explanation why it does not work.
Problem: I am trying to use the USB cable to transfer files to my SD Card. (I am not sure what reason, but someone has informed me that either Samsung's proprietary software Kies does NOT work, you can only transfer using Samsung KIES Air...which is painfully slow.)
Now here is my situation:
1. I have a Bell Canada - Samsung Galaxy Note-2
2. The Phone has been unlocked and rooted (using Odin)
GOAL:
- I don't care if I need to transfer files to the SD card, and then sort the files out afterwards on the phone.
- Primary goal is to allow me to transfer files (music, mp3, etc.) via USB cable.
Your help is greatly appreciated...in providing some sort of clear cut instructions or directions.
Thank you in advance.
Android Noob User - Daniel :crying:
Click to expand...
Click to collapse
Just in case, make sure that MTP is checked in USB computer connection.
*Settings>Storage> Menu button>USB computer connection> check Media device (MTP)*
I know it may seem obvious to some but it does get overlooked sometimes.
Cheers!
ace862 said:
Just in case, make sure that MTP is checked in USB computer connection.
*Settings>Storage> Menu button>USB computer connection> check Media device (MTP)*
I know it may seem obvious to some but it does get overlooked sometimes.
Cheers!
Click to expand...
Click to collapse
In regards to the downloading the 'Samsung Driver' I have already attempted that, and with no luck of cooperating. Under 'device Manager' in Window 7. The listed device when I plug-in the phone is "Qualcomm CDMA Technologies MSM" with an exclamation mark. I have been trying to try the driver files so I can 'direct' the appropriate drivers file. But no luck locating it. The Samsung Kies installation mention that it has installed, but no luck.
MTP Option:
In regards to the MTP, I do not have that option available on my phone, the only thing avaliable is through the 'Developer option -> Checking/Unchecking USB debugging'
Please Help! :crying:
I have download the driver form the Samsung.com website.
Now, It doesn't technically allow to choose my specific phone model, with my carrier (BELL), so I went with the closest ATT.
I have located the folder with the USB driver, and force window to look through it.
But still windows says it cannot find the correct driver for my device....this is getting frustrating.
HELP...help...help...
dckp said:
MTP Option:
In regards to the MTP, I do not have that option available on my phone, the only thing avaliable is through the 'Developer option -> Checking/Unchecking USB debugging'
Please Help! :crying:
Click to expand...
Click to collapse
That is odd. Do you have a Storage category under System Settings? It should show you available space on internal and sd storage. What happens when you hit the menu button? (button to the left of the home button)
When you connect your USB cable, do you get a notification that says "Connected as a media device"?
Heres what you do.
Make sure you have current samsung usb drivers. Redownload just for fks sake.
Yeah idk wtf ms prob is but its got issues with samsung phones.
So ok drivers gtg?
Plug in phone
Wait for annoying pop up.
Leave phone pluged in and on restart computer.
You should get the all clear but first it may give you the cant recognize drivers thing give it a min should work.
Other solution
Download this
http://www.google.com/url?q=http://...gQFjAA&usg=AFQjCNEJj15zF95WRtG86GXUDNcyErSAGA
Basically just keep going back and forth witj mtp and mount you should kick it in.
And you may need to restart computer.
Sgs3 easy wotks pretty good for me.
You gotta make sure you have the microsoft mtp update installed.
Pia I know.
ace862 said:
That is odd. Do you have a Storage category under System Settings? It should show you available space on internal and sd storage. What happens when you hit the menu button? (button to the left of the home button)
When you connect your USB cable, do you get a notification that says "Connected as a media device"?
Click to expand...
Click to collapse
In regards to your question. Yes It is odd....'Yes" I do have a storage category under System settings. I do see available space on internal and sd storage. BUT Nothing happens when I hit the menu button. Absolutely nothing
dckp said:
In regards to your question. Yes It is odd....'Yes" I do have a storage category under System settings. I do see available space on internal and sd storage. BUT Nothing happens when I hit the menu button. Absolutely nothing
Click to expand...
Click to collapse
I'm sorry. That is my bad. It looks like those options are not available on the stock rom. I thought they were. The option is there on CM.
It looks like it is probably a driver issue. If your computer is not recognizing your device when it is plugged in, it could also be a bad USB cable. If you can try a different cable, see if something different happens when you plug in your phone.
Worst comes to worst, you may just have get a card reader and connect your sd card to your computer that way.
1. Is cable good? It may be sending incomplete signal. The fault could be your device's usb port or cable or pc usb port.
1a. test device with another known working usb cable
1b. test cable with another known working device
2. Is PC port good?
2a. Plug a different, known working USB device into port, do other devices work?
2b. Plug device into another usb port on PC, not into usb hub or front usb ports.
2c. Does it successfully connect for transfer with another PC?
3. Is driver good?
(This is most likely your problem, but a bad usb device, cable, or port can make it more difficult to troubleshoot. )
3a. Re-download driver. BUT BEFORE YOU DO...
use a different browser to download or delete your browser's cache. (Attempting to redownload may just be grabbing the already known poor copy.)
3b. Run Windows Update after driver is installed.
If still having problems.
Search for, download, and run the portable program usbdeview. Attached USB devices will be highlighted. See if it shows up to the system and what it is being recognized as.
It sounds like either a bad driver install or conflicting program/setting.
Turn off antivirus temporarily to rule that out.
For assistance with installing Qualcomm USB drivers, see this post:
http://forum.xda-developers.com/showthread.php?t=1669498

[Q] Windows 8 and adb

for the life of me i can not get windows 8.1 to see my G3 anyone have any ideas please
CheesyNutz said:
for the life of me i can not get windows 8.1 to see my G3 anyone have any ideas please
Click to expand...
Click to collapse
Did you install LG PC Suite?
In addition, you also have to enable USB debugging in Developers settings (tap build number few times).
mingkee said:
Did you install LG PC Suite?
In addition, you also have to enable USB debugging in Developers settings (tap build number few times).
Click to expand...
Click to collapse
roflmao i forgot about debugging
Everyone overlooks things from time to time.
Yes remember it might not see it as adb till you switch it to ptp just a heads up
You may also need some of this: http://forums.team-nocturnal.com/index.php/topic/1362-how-to-adb-fastboot-in-windows-xp-7-81/
Don't forget if you use my ROM I remove the USB Debugging Icon from the notification bar. Just an FYI.

Usb Mass storage options

Usb debugging -enabled,drivers on pc installed.(wont show in hardware though)..but i still cant see the tablet on my pc >Any ideas as to what to try next ?
Tab s doesn't support mass storage mode. Only MTP and PTP.
mordeith said:
Usb debugging -enabled,drivers on pc installed.(wont show in hardware though)..but i still cant see the tablet on my pc >Any ideas as to what to try next ?
Click to expand...
Click to collapse
My SkyHigh kernel does using Synapse
ashyx said:
Tab s doesn't support mass storage mode. Only MTP and PTP.
Click to expand...
Click to collapse
ashyx said:
Tab s doesn't support mass storage mode. Only MTP and PTP.
Click to expand...
Click to collapse
well it used to just pop up like all my other tabs...when i plugged it in,..now im at a loss as to what the heck i did to break that feature
mordeith said:
well it used to just pop up like all my other tabs...when i plugged it in,..now im at a loss as to what the heck i did to break that feature
Click to expand...
Click to collapse
You may just need to reinstall the usb drivers, check the tablet is detected in device manager.
gotta wrest my laptop back from the kid,and see if its just this pc(just rebuilt,and fresh install),or,tablet..drivers have been installed,tablet isnt even showing in devmanager(it charges though)...

Asus Zenfone 2 USB debugging Problem [HELP]

When I Try to connect My Zenfone to PC & also trying to connect on debugging mode then it show display that debugging section is totally disabled & showing message "Device is in Charging mode, USB debugging is disabled.
&
2nd Problem is Media Device Not showing in Mobile & PC Also.
PLZ HELP & GIVE ME PERFECT SOLUTION
I have same problem. After switching over in my car to charging only - my Zenfone is also saying "Device is in Charging mode, USB debugging is disabled" I can't find any switch to take it back. Also the same with Media Device not showing in Mobile & PC.
How to make this working again???
The PC connection mode on your phone is set to "Charge only". Idk about the stock ROM, but on CyanogenMod you just press the notification that shows up when you connect the phone to change the mode
wasiq224 said:
The PC connection mode on your phone is set to "Charge only". Idk about the stock ROM, but on CyanogenMod you just press the notification that shows up when you connect the phone to change the mode
Click to expand...
Click to collapse
Dear wasiq224,
Thanks for your answer, but is not working. I'm on CyanogenMod - but there is no notification shown up. Phone is quite and also PC - no message.
Even if I press under "STORAGE" -> "USB computer connection" the phone is saying: "USB is now disconnected". I checked already various menues for some settings without result. Google was also not help in this matter.
Hein_Mueck said:
Dear wasiq224,
Thanks for your answer, but is not working. I'm on CyanogenMod - but there is no notification shown up. Phone is quite and also PC - no message.
Even if I press under "STORAGE" -> "USB computer connection" the phone is saying: "USB is now disconnected". I checked already various menues for some settings without result. Google was also not help in this matter.
Click to expand...
Click to collapse
Try going to Developer Options>Disable USB Debugging, then reboot. Then connect your phone and try going to USB computer connection again, and enable whatever connection mode you want. You can re-enable USB debugging after that.
Dear wasip224
Checked once more the debugging setting's. But if the phone is connected to the computer or not connected, disableing USB Debugging is not possible. This item is greyed out all the time. See attached pictures.
Best regards
Hein Mueck
Same Problem with my device .........
Hein_Mueck said:
Dear wasip224
Checked once more the debugging setting's. But if the phone is connected to the computer or not connected, disableing USB Debugging is not possible. This item is greyed out all the time. See attached pictures.
Best regards
Hein Mueck
Click to expand...
Click to collapse
Same Problem with my device .........
Same with me
ishantanish said:
Same Problem with my device .........
Click to expand...
Click to collapse
With me is the same, i noticed that the Asus driver certificate is expired. If i disable windows driver signature verification it works.
drahhen said:
With me is the same, i noticed that the Asus driver certificate is expired. If i disable windows driver signature verification it works.
Click to expand...
Click to collapse
How you did do this?? Did you uninstall the driver first? Where I can find this?
Hein_Mueck said:
How you did do this?? Did you uninstall the driver first? Where I can find this?
Click to expand...
Click to collapse
I'm at work now, but you use Explorer and go to the folder where you extracted the drivers and use right-click --> properties in one of the files there. There is a tab that lists certificates. Just to be sure you can temporally disable driver signing verification.
http://www.howtogeek.com/167723/how...8.1-so-that-you-can-install-unsigned-drivers/
This instructions works in windows 8.1 and 10.
See picture
drahhen said:
I'm at work now, but you use Explorer and go to the folder where you extracted the drivers and use right-click --> properties in one of the files there. There is a tab that lists certificates. Just to be sure you can temporally disable driver signing verification.
http://www.howtogeek.com/167723/how...8.1-so-that-you-can-install-unsigned-drivers/
This instructions works in windows 8.1 and 10.
Click to expand...
Click to collapse
It's in portuguese but on the right part of the image you can see "Valido a partir de XXXX até XXXX" wich means "Valid from XXXX to XXXX". It expired last month.
Hi all,
Could you install latest Intel USB Driver from this link?
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
Reupdate the driver manually and let me know.
Sent from my ASUS_Z00AD
krasCGQ said:
Hi all,
Could you install latest Intel USB Driver from this link?
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
Reupdate the driver manually and let me know.
Sent from my ASUS_Z00AD
Click to expand...
Click to collapse
Doesn't work for me, it says it cannot find the files. In my win10 install i have two problems, ADB only works if i disable driver signing verification and MTP doesn't work. I tried running sfc /scannow and it says WinUSB is corrupt and cannot be repaired (probably why MTP does not work). I tried using intel drivers for both and it does not work. Only ASUS works (but fails because of certificate) for ADB Composite Device, but mtp doesn't work anyway.
This tutorial could help you anyway.
http://forum.xda-developers.com/showthread.php?p=64093132
Sent from my ASUS_Z00AD
Dude i tried EVERYTHING, i flashed different roms and the issue persists
k1t4r0 said:
Dude i tried EVERYTHING, i flashed different roms and the issue persists
Click to expand...
Click to collapse
On another PC, or via tutorial on a post before you...
Sent from my GT-I9500
krasCGQ said:
On another PC, or via tutorial on a post before you...
Sent from my GT-I9500
Click to expand...
Click to collapse
Hi Kras and thank for the response!
I Tried it too but in my device manager it wont show any device related to asus nor adb.
Tryied to boot into TWRP but no MTP either.
I Tried USDBview but doesnt show. The strange fact is that the phone charges normally.
It happened after i switched to CHARGE ONLY... after that, could never go back "/
I think i´ll try to revert EVERYTHING to stock. Somethings not right.
Another information, the cellphone charges, i´ve tryied to unistall and reinstall every adb usb_driver but in driver manager, nothing appears, even an exclamation. Tried to force install drivers, nothing either. All this happened after set CHARGE MODE i´m so pissed off and frustrated
This is a shot in the dark, but in device manager you can click View>Show hidden devices.
From there you can truly uninstall all drivers, and then reboot and try reinstalling. Maybe this will help.
Also, different ports, different cables?
If it's just for file transfers have you also tried something like AirDroid or Dropbox/Google Drive/Mega?

Note 2 {N7100} not connecting as a media device

Hello,
I have a problem with my Note 2 (N7100).
When I connect my Note 2 (N7100) to my Laptop, its not connected as a media device, it takes charge only. I can't see the internal storage or memory card as a external device, also not connected in download mode in odin.
Please anyone help me solve the issue.
Thanks in Advance.
Regards.
sadique2804 said:
Hello,
I have a problem with my Note 2 (N7100).
When I connect my Note 2 (N7100) to my Laptop, its not connected as a media device, it takes charge only. I can't see the internal storage or memory card as a external device, also not connected in download mode in odin.
Please anyone help me solve the issue.
Thanks in Advance.
Regards.
Click to expand...
Click to collapse
Are you using a custom ROM....
Anyway after connecting your phone you should see a notification on the bar that says USB for charging, click on that and tap on the second option, USB for media transfer
Anymore suggestion
Vishal Vignesh said:
Are you using a custom ROM....
Anyway after connecting your phone you should see a notification on the bar that says USB for charging, click on that and tap on the second option, USB for media transfer
Click to expand...
Click to collapse
Thanks anyway
but nothing shows as a notification in status bar or anywhere else.
And in both roms Stock or custom, problem is same, otherewise I am using custom rom (Eclipse by AC).
sadique2804 said:
Thanks anyway
but nothing shows as a notification in status bar or anywhere else.
And in both roms Stock or custom, problem is same, otherewise I am using custom rom (Eclipse by AC).
Click to expand...
Click to collapse
OK, go to developer options, there will be an option called, select USB configuration....
Connect your phone to your PC and click the option and select media device
Vishal Vignesh said:
OK, go to developer options, there will be an option called, select USB configuration....
Connect your phone to your PC and click the option and select media device
Click to expand...
Click to collapse
Not found USB configuration
USB Debugging is checked
Does your computer detect your phone on USB debugging
Vishal Vignesh said:
Does your computer detect your phone on USB debugging
Click to expand...
Click to collapse
No
Not Detecting a phone nor a beep.
Even Samsung USB driver is installed.
sadique2804 said:
No
Not Detecting a phone nor a beep.
Even Samsung USB driver is installed.
Click to expand...
Click to collapse
Try using another USB cable on another port on your computer....
Type the problem in the forum of your rom...
They can help you better.....
Thanks buddy
Vishal Vignesh said:
Try using another USB cable on another port on your computer....
Type the problem in the forum of your rom...
They can help you better.....
Click to expand...
Click to collapse
3 Different types of cables in 3 different ports including USB 3.0 port
and also tried in another laptop.
same cables and laptops works perfect for other android phones.
btw its not the rom issue
service menu configuration in phone
maybe its qualcomm usb configuration

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