RUU Won't Install/Shuts Down - One (M8) Q&A, Help & Troubleshooting

Having an issue I've not seen before. I've got an S-OFF M8, AT&T Branded and Super CID. Tried installing the new AT&T Lollipop RUU today and it shuts down after agreeing to the License Agreement. I thought it might be an issue with this particular file, but I re-downloaded it and same thing. Tried a T-Mo file as well and it also failed.
Any idea why? This is a new laptop, running Win7 but I've never had the problem when I've changed laptops before.

I had issues in Windows 8 where it would get to the T&Cs and then stop, changed the RUU compatibility settings to run as Windows 7 and admin and it worked fine so perhaps run the RUU as admin (if you're not already) and see what happens

EddyOS said:
I had issues in Windows 8 where it would get to the T&Cs and then stop, changed the RUU compatibility settings to run as Windows 7 and admin and it worked fine so perhaps run the RUU as admin (if you're not already) and see what happens
Click to expand...
Click to collapse
Good idea, but didn't work for me. I tried turning off Fastboot as well like some suggested. Nevertheless, I kluged my way onto the new AT&T build. Good enough until I get off the road in another week. Thanks for the idea.

diceman725 said:
Having an issue I've not seen before. I've got an S-OFF M8, AT&T Branded and Super CID. Tried installing the new AT&T Lollipop RUU today and it shuts down after agreeing to the License Agreement. I thought it might be an issue with this particular file, but I re-downloaded it and same thing. Tried a T-Mo file as well and it also failed.
Any idea why? This is a new laptop, running Win7 but I've never had the problem when I've changed laptops before.
Click to expand...
Click to collapse
10) Q: When I run the Windows RUU.EXE it just exits when I click next
The RUU executable needs the MS Visual C++ 2008 Redistributable Package (x86) package installed.​

nkk71 said:
10) Q: When I run the Windows RUU.EXE it just exits when I click next
The RUU executable needs the MS Visual C++ 2008 Redistributable Package (x86) package installed.​
Click to expand...
Click to collapse
That was it...

Related

Serious Problem here guys...

So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
Looks like a problem on your PC... (I mena for the Customruu crashing)
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
Had this happen to me. I downloaded .net framework 3.0 from the M$ site and then it worked fine.
Maybe that will help you.
Jim
Need more info?
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
Ok, first off, this is not a flame. It's an education, ok?
When posting a problem, it's best practice to let us know your:
Model of phone
Radio version
Boot Loader version
OS on your PC
ActiveSync version (s/b 4.5 by now)
Then, and only then, will you be able to get some intelligent answers. You also need to follow the link in my signature and there you will find answers.
If you're still stuck, usually re-downloading the RUU will result in a working ROM patch, unless you have other PC issues. You really need to fix that first, and the guides posted here are FULL of the diagnostic and troubleshooting steps that will propel you to a successful resolution.
Please read those posts, add your info, and you may be extremely pleased with the results.
Good reading!
newnoise1024 said:
So i downloaded WM6 Black 2.0, and its constantly crashing, so i wanted to re-install it and see if that helped.
now whenever i try to launch the file, i get an error message that states
"custom RUU has encountered a problem and needs to close. we are sorry for the inconvenience."
So im wondering what changed that wont allow me to run the ruu file? Im kinda freaking out here because i need to get my phone working! its constantly crashing on me!
i hope someone knows a fix for this, i tried to search but came up with nothing
Click to expand...
Click to collapse
First off; relax. At least the problem isn't with your phone. It's a heck of a lot easier to fix a PC.
I assume you've already tried to re-download the file?
Did you completely reboot your PC? Shut it down to power down, then restart. Make sure you don't have any extra USB stuff plugged in (like cameras, etc). If you have a PS/2 mouse and KB, use those, and not USB versions. One trick is to have the USB bus on your computer completely empty except for your phone.
Head over to Microsoft's site and download a fresh version of Compact Framework .NET (3.0 is the current version). Reboot after installing it -- even though it doesn't tell you to.
Run Windows Update. Make sure you're OK on those.
If that doesn't work, try downloading another ROM (OS only) -- like the Cingular Black 2.02 or the LVSM ROM, and see if that works.
You can also strip it apart -- use WinRAR to open the EXE file that you've been executing and extract the .nbh file from the EXE. Then go and download this guy: http://wiki.xda-developers.com/index.php?pagename=Hermes_CustomRUU and extract it into its own folder. Copy that .nbh file into that directory, and execute the executable -- it will flash your phone with a known good flasher.
But.... stepping all of the way back ... if the ROM doesn't work on your phone, it's very likely reflashing it won't help a single bit. Those ROM's are checksummed when they go on the phone -- if they're corrupted, they won't load right in the first place (and you'd end up with a boot-loader only phone). Soo... uh.. first, reboot/clean USB, then try a different ROM.
Last resort will be completely reinstalling Windows XP. I've had to do this several times because Windows will get in some weird state and it refuses to flash my phone. I finally gave up and started flashing on my Mac using a Windows virtual machine -- it's a lot easier to restore my Windows system to a working point when I do that.
Thanks to everyone who gave a response!
Here's all the information i was asked to post ( i will remember this for next time)
Cingular 8525 HERM100
Radio version: 1.40.30.00
Boot Loader version: (Not quite sure what this is?)
OS on your PC: Pro Black 2.0
ActiveSync version 4.5
I have redownloaded the ruu about 3 times and it has failed everytime.
Restarted the PC, disconnected everything from my laptop, realized that i havent installed Framework .NET 3.0, ( although i have it on my phone as i needed it to run hitchhiker)
So i'm going to download framework .NEt 3.0 and run it.
As for my phone, i uninstalled all the apps, hard resetted and everything is working fine right now, hasn't froze at all since yesteray, so im going to wait it out and see if something happens again.
Thanks again to everyone!! This forum is really really helpful.
-Matthew
How to determine the bootloader version
newnoise1024 said:
Boot Loader version: (Not quite sure what this is?)
-Matthew
Click to expand...
Click to collapse
You need to have a look at your user guide, as it states how to enter bootloader and check the version. Otherwise press and hold the left OK button and the power button at the same time, then hit the reset button with your stylus. You will enter a tri-color screen. This is bootloader mode. Jot down the numbers and compare against the below link.
Exiting is simple, press the reset button with your stylus.
Here's a valuable link for updating your bootloader.
Bootloader Version: SPL-1.40.01pro
IPL-1.01
i just tried to install Framework .NET 3.0 and got this error message
[04/20/07,08:50:20] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:35] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Windows Communication Foundation is not installed.
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0 was not attempted to be installed.
i uninstalled any previous version, is there something i'm missing?
.Net Framework co-existence
newnoise1024 said:
Bootloader Version: SPL-1.40.01pro
IPL-1.01
i just tried to install Framework .NET 3.0 and got this error message
[04/20/07,08:50:20] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:35] Windows Communication Foundation: [2] Error: Installation failed for component Windows Communication Foundation. MSI returned error code 1603
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Windows Communication Foundation is not installed.
[04/20/07,08:57:54] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.0 was not attempted to be installed.
i uninstalled any previous version, is there something i'm missing?
Click to expand...
Click to collapse
You're probably missing version 2.0 of the .NET framework. .NET Framework is to be left in place once installed. You should have left V 2.0 installed and added .NET 3.0. Go to www.microsoft.com/net and get version 2.0 redistributable re-installed on your machine. (If you can). If you cannot, search the KB and you may get by without rebuilding your OS.
"Head over to Microsoft's site and download a fresh version of Compact Framework .NET (3.0 is the current version). To be extra safe, go into Add/Remove Programs and uninstall any existing versions -- reboot -- then install the new CF Framework. Reboot after installing it -- even though it doesn't tell you to."
this is the advice i was given in this thread, so i uninstalled version 2.0 before installing version 3.0.
So am i screwed now? lol
Well, version 3.0 just installed successfully... does that mean i still need to install 2.0? or am i fine just running 3.0?
Sorry for all the questions, i just want this fixed :/
You should be good. Give it a go.
If not, just dl .Net CF2 and install that. I think you are fine now though.
Edit: never mind
version 2.0 installed fine
Thanks everyone

RUU Problem

I'm trying to return to stock using RUU. The OS I'm on is Windows 7 and 8 (multiple computers)
The problem is after double clicking on the RUU nothing comes out (in Windows 8).
Or there's an error message: "installscript setup launcher has stopped working" (in Windows 7).
Went into temp folder and doesn't see any rom.zip and files.
Has anyone else ran into this problem before?
try right click and run as admin.
robchongke said:
try right click and run as admin.
Click to expand...
Click to collapse
Did that already, I was running the RUU under administrator profile.
Same problem
Got the same problem. Any help? Tried it on 1 Win8 machine and 3 Win7 machines.
Try Disabling Antivirus/Firewall, then run as administrator ?
Re-download the RUU.....If you don't get to the main installer screen of the ruu its a bad download !

[Solved]Ruu closes at License Agreement

Trying to figure out why the Ruu will not run! After I hit next when the Ruu extracts to the temp folder I hit Next on the License Agreement and the Ruu closes and does nothing. I used it before to restore my phone to factory settings but this time it will not launch. I tried it on 7 different computers. 6 Windows 8.1 computers and 1 Windows 7 and they all do the same thing.
Do these Ruus require Java? If so it might be due to the newest java currently out. Beside that I don't know what else is causing it not to open.
I did relock the phone, the ruu is running in admin
Found the solution here by onthezone
http://forum.xda-developers.com/showthread.php?t=2757462&page=10
Hope this helps someone else if they run across this issue.

[Q] How to install RUU's in Windows 10 -SOLVED

Has anyone successfully managed to get RUU's to install with Windows 10? I've tried searching and all i seem to get are Windows 10 Mobile references.
I've seen the fixes for Windows 7/8 (Running the RUU in XP Sp3 compatibility mode). However, this does not seem to work.
Any suggestions?
Your thread title is not match to the contents.
You can't extract rom.zip in any windows version as it is encrypted (if that's what you meant by extract the RUU).
Yes .. I can install RUU with Windows 10 (mine is Windows 10 64-bit)
What you need is correct drivers - http://forum.xda-developers.com/showpost.php?p=64926362&postcount=4
So what actually your problem is ? If you're trying to install Vodafone_UK_4.19.161.2 RUU, that RUU is corrupted, won't work.
ckpv5 said:
Your thread title is not match to the contents.
You can't extract rom.zip in any windows version as it is encrypted (if that's what you meant by extract the RUU).
Yes .. I can install RUU with Windows 10 (mine is Windows 10 64-bit)
What you need is correct drivers - http://forum.xda-developers.com/showpost.php?p=64926362&postcount=4
So what actually your problem is ? If you're trying to install Vodafone_UK_4.19.161.2 RUU, that RUU is corrupted, won't work.
Click to expand...
Click to collapse
Thanks! That was the RUU I was trying to run, and essentially nothing would happen, it would ask for permission to run an then not go any further.
sorry for the thread confusion...updated
DRTigerlilly said:
Thanks! That was the RUU I was trying to run, and essentially nothing would happen, it would ask for permission to run an then not go any further.
sorry for the thread confusion...updated
Click to expand...
Click to collapse
No problem .. most important is have you solve your problem with nandroid or firmware ? Have you updated to 6.12.161.4 ?
ckpv5 said:
No problem .. most important is have you solve your problem with nandroid or firmware ? Have you updated to 6.12.161.4 ?
Click to expand...
Click to collapse
I updated to 6.12.161.4 with nandroid, I will probably try the Skydragon Sense 7 ROM at another interval, currently using the Skydragon GPE ROM.
Thank You again!
DRTigerlilly said:
Has anyone successfully managed to get RUU's to install with Windows 10? I've tried searching and all i seem to get are Windows 10 Mobile references.
I've seen the fixes for Windows 7/8 (Running the RUU in XP Sp3 compatibility mode). However, this does not seem to work.
Any suggestions?
Click to expand...
Click to collapse
Your question kept coming up as I searched for why RUUs won't run in Windows 10 64 bit.
Here's a link to the solution that fixed the issue for me:
https://forum.xda-developers.com/showpost.php?p=53081344&postcount=94
Thanks to onthezone for the post.
I had to install all x86 and x64 vcredist files from Microsoft before it worked for me. Tip: save the vcredist_##.exe files in folders based on the version they target (i.e. 2005, 2008, 2010, 2012) since all the file names are the same. I ignored the link to GPE full conversion back to sense roms since that didn't apply to me.
Good luck!
Here's the content in case the link ever goes down:
onthezone said:
Alright after tons of research and trial and error, I believe I found a fix to the installer crashing after accepting t&c. First make sure you have htc sync manager installed. Then install ALL of the c++ programs from here:
Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center
Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) from Official Microsoft Download Center
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) from Official Microsoft Download Center
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from Official Microsoft Download Center
Then rerun the ruu file with admin and should work.
If your coming from GPE full conversion you will get a error 156 and have to convert back via this guide:
GPE full conversion back to sense roms
Then rerun the ruu file with admin again and should work.
Click to expand...
Click to collapse

Ruu and Windows 10

So I'm trying to restore my 10 to factory via Ruu.exe that I got from htc site. Made sure I got the correct file for my variant. Installed htc sync drivers and running windows 10 pro.
Whenever I try to run the ruu it says it's extracting files but then closes out. Did some research and found these
https://m.reddit.com/r/htcone/comments/2oxjoc/ruu_wont_run_as_administrator/
And
http://forum.xda-developers.com/htc-one-m8/help/ruus-windows-10-t3356796
Tried it all and still won't run. Any suggestions to get it to run on windows 10? I'm like really stuck, can't figure this out for the life of me please help
nofroyo said:
Any suggestions to get it to run on windows 10?
Click to expand...
Click to collapse
try right-clicking on the ruu.exe and go to properties, then on the Compatibility tab check the box to run in compatibility mode and try Win 7. I'd still run it as administrator though.
I've not actually restored my 10, but i did fire up the ruu once to make sure it downloaded properly and got the main screen. i'm on win10-1511 still
nofroyo said:
So I'm trying to restore my 10 to factory via Ruu.exe that I got from htc site. Made sure I got the correct file for my variant. Installed htc sync drivers and running windows 10 pro.
Whenever I try to run the ruu it says it's extracting files but then closes out. Did some research and found these
https://m.reddit.com/r/htcone/comments/2oxjoc/ruu_wont_run_as_administrator/
And
http://forum.xda-developers.com/htc-one-m8/help/ruus-windows-10-t3356796
Tried it all and still won't run. Any suggestions to get it to run on windows 10? I'm like really stuck, can't figure this out for the life of me please help
Click to expand...
Click to collapse
I followed this and installed all the vcredist linked at post #94 and can confirm that this will fix the issue.
http://forum.xda-developers.com/showthread.php?t=2757462&page=10
nofroyo said:
So I'm trying to restore my 10 to factory via Ruu.exe that I got from htc site. Made sure I got the correct file for my variant. Installed htc sync drivers and running windows 10 pro.
Whenever I try to run the ruu it says it's extracting files but then closes out. Did some research and found these
https://m.reddit.com/r/htcone/comments/2oxjoc/ruu_wont_run_as_administrator/
And
http://forum.xda-developers.com/htc-one-m8/help/ruus-windows-10-t3356796
Tried it all and still won't run. Any suggestions to get it to run on windows 10? I'm like really stuck, can't figure this out for the life of me please help
Click to expand...
Click to collapse
This is also common when you have an incomplete download. I suggest you re-download the file and try again.
I had the very same problem. The download was good. As soon as I installed the vcredist's the same download worked just fine.
rsa 329 said:
I had the very same problem. The download was good. As soon as I installed the vcredist's the same download worked just fine.
Click to expand...
Click to collapse
you said that already. That's why I sad "also".
nofroyo said:
So I'm trying to restore my 10 to factory via Ruu.exe that I got from htc site. Made sure I got the correct file for my variant. Installed htc sync drivers and running windows 10 pro.
Whenever I try to run the ruu it says it's extracting files but then closes out. Did some research and found these
https://m.reddit.com/r/htcone/comments/2oxjoc/ruu_wont_run_as_administrator/
And
http://forum.xda-developers.com/htc-one-m8/help/ruus-windows-10-t3356796
Tried it all and still won't run. Any suggestions to get it to run on windows 10? I'm like really stuck, can't figure this out for the life of me please help
Click to expand...
Click to collapse
Your question kept coming up as I searched for why RUUs won't run in Windows 10 64 bit.
Here's a link to the solution that fixed the issue for me:
https://forum.xda-developers.com/showpost.php?p=53081344&postcount=94
Thanks to onthezone for the post.
I had to install all x86 and x64 vcredist files from Microsoft before it worked for me. Tip: save the vcredist_##.exe files in folders based on the version they target (i.e. 2005, 2008, 2010, 2012) since all the file names are the same. I ignored the link to GPE full conversion back to sense roms since that didn't apply to me.
Good luck!
Here's the content in case the link ever goes down:
onthezone said:
Alright after tons of research and trial and error, I believe I found a fix to the installer crashing after accepting t&c. First make sure you have htc sync manager installed. Then install ALL of the c++ programs from here:
Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center
Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) from Official Microsoft Download Center
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) from Official Microsoft Download Center
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from Official Microsoft Download Center
Then rerun the ruu file with admin and should work.
If your coming from GPE full conversion you will get a error 156 and have to convert back via this guide:
GPE full conversion back to sense roms
Then rerun the ruu file with admin again and should work.
Click to expand...
Click to collapse
You must deactivate safe.. In windows defender then it's work
Gesendet von meinem HTC 10 mit Tapatalk
You do not even need all of the vcredist packages, just one... I cannot remember which one however, I believe it was the 2008 x86 or the 2010 x86 one

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