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Hi all, appreciate if anyone could help me on my issue. When I make video call to my friend, I can see his cam but he can't see mine. It seems like the front cam is not turned on as I myself also can't see my cam displayed on screen. I am not sure this is the hardware (front cam) issue or firmware. I am using HTC Hermes WM6.
Or is there any way for me to check the functionallity of the cam?
hello i have tha same problen since last days
so u mean previously ur cam is functioning? Any idea what is happening? Any expert or user who faces this before and know how to fix? Or at least anyone know how to test the functionality of the video cam (hardware).
your solution is:
the FLEX cable on the front cam is disconected, call a local lab or do it yourself.
I have uploaded a solution to the main hermes forum in the past 4 months.
i had this problem before. it's one of the buttons on the screen during a video call which you need to enable your own camera for the video call.
The connection of the camera to the main board is known to come loose from dropping the phone, etc. If your phone has taken a few tumbles it's highly likely this could be the case, if you've tried everything software side and you feel skilled enough, open it up (void your warranty) and plug it back in (it's quite straight forward, you just need to be very attentive and careful). Otherwise, send it some where to get fixed.
I was trying to shoot some video with the Fire phone today (I'm on 4.6.3). I had about 5 videos recorded, when I ran into an issue where I would hit the button to start recording the video and immediately it would stop (with the counter reading only 1 sec). I tried to switch back to camera and then back to video, as well as exit the app, but the problem persisted. Until I restarted the phone, it kept doing this and apparently recorded none of these 1 sec attempts at video.
I would imagine this kind of quirk (as well as the audio routing problem I've discussed in another thread) would be more likely to occur while using a non-stock ROM. Unless I am experiencing some sort of defective hardware issue, I am rather amazed that these issues would happen with the stock FireOS install. I haven't even used the phone all that much for audio and video. At some point I may be tempted to proceed to install CM11, despite it's quirks just to see if these issues would be remedied, as much as I had not wanted to.
Anyone else experience this type of problem?
I am having an issue with videos recorded on my LGG4. During playback on the phone or uploaded to Facebook, there is a constant clicking noise that can be heard over any recorded sound on every video. I have tested several different recordings and all are the same. Here is a short sample that you can listen too...
https://goo.gl/photos/h2aYZNoqCQJNMSoo7
Bad phone or is there a easy fix?
Hi. I have the same playback issue on my G4. I tried recording with Google Camera and I had no problem, no weird sounds or whatever. I guess this happens only when using the stock camera app. Mine is updated to MM v20a.
Hi, same problem here. That's the second exchange with amazon, the first one had display issues (random white noise on the right half of the display) this one has the clicking noise during video recording on the left channel. Seems like it's related with the wifi module: disabling it the clickning noise disappears, but the audio recording is still bad compared to the previous g4 i returned to amazon.
https://www.youtube.com/watch?v=B9d8oP-uAG8&feature=youtu.be
I have the same issue. Strange that everything is fine when using different app. Looks like firmware problem ? Did you sort it out ? I have just updated my phone to Android 6.0 v20c .
guys, can you try turn off wifi then record video , do you still have clicking sound ?
if u use a case, try record without the case.
Hi. I have switched my wifi off and I did not notice any changes. Still I can hear clicking noise. I do not use any cases. Strange that everything is fine when I using google camera open app... I found out that lots of people noticed the same issue. It cannot be hardware problem...
I have the same problem, but ONLY and ONLY if wifi is on, i get clicking sound in stock camera WITH wifi on, in other apps i dont have it, but when i turn it OFF , clicking sound is gone... even when i record video and during recording i turn of wifi, sound instantly dissapears, for me it's the wifi problem, i can upload video if you dont belive me
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
MaciekMMM said:
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
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clicking sound comes near earpiece.what default camera does is that it records audio from secondary mic which is near earpiece.whereas 3rd party camera womt use secondary mic.that too clicking sound will come more when wifi/bluetooth is ON.
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
I have got my mother board replaced.
EPa said:
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
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Click to collapse
Was that the only problem it had? And is the problem gone now?
We purchased one of these in December and there was no issue with the phone. We had to return the phone for another reason and when we got it back it was updated to the latest version of Android Marshmellow (It was on Lollipop when it left) and the clicking was there. We also noticed a minor reduction in photo quality, not something I can put a finger on it, but when we first got it the photos were awesome, now they are not so clear, colourful, sharp.
Edit:
We sent it back for repair again due to the clicking and when we got it back (last night) nothing changed, it still makes the same noise.
I can stop the clicking but I have to turn off Wifi, Data and bluetooth and then it seems to go away.
As I'm new to Android I'm hesitant to see if I can take it back to Lollipop and see if it stops the problem.
What version of software are you on?
Does turning off Wifi, Data, Bluetooth help? Or does it just reduce the sound?
Do the pictures seem less then what a camera with these specs should have?
Marshmallow v20d. Yes turning off things makes the clicking go totally away. Can't comment on picture quality change, as I updated to marshmallow as soon as I got it.
Had mine sent two times in less than a month, on its way to the third this week.
First time was sent with this audio problem and battery swelling. They replaced the battery and the charging connectors, but said they could not reproduce the earpiece clicking noise during their tests, despite the fact that I had included in the phone a video example showing the problem, clear instructions on how to replicate the problem and the shop lady confirming - in writing - that she had tested and confirmed that there was a clicking noise problem. Problem was, when I received the phone from the first repair I was unable to test whether the audio problem was gone or not because they changed the last account associated to the phone, completely blocking me from accessing it and verify if the audio problem as still present.
Sent back a second time on the same day, with even more clear details on how to reproduce the audio problem - since they failed to reproduce the first time, I assumed it was still there - returned after a simple software upgrade and I was able to finally enter the phone. Came home, tested with WiFi (store's wifi was down) and the audio problem was still there, completely unchanged.
Tested without SIM (in case LTE/GSM etc. could be causing interference with WiFi), tested without SDCARD (at this point I was just trying to see what they did to NOT replicate the problem) and tested with 5GHz wifi, in case the problem was only with 2.4GHz bands. No change, the audio problem was always there.
After reading this thread, and other threads in different forums, I am certain that this is a hardware problem and I will demand that the store tech writes in the warranty sheet that he confirmed the problem, along with a very detailed step-by-step instruction guide to replicate the problem, video example included inside the phone and a link to video example hosted only for them to hear clearly what the problem is, just in case they fail to understand the obvious (https://youtu.be/oZOb8tIl5lw). Finally, I'm going to contact LG directly to report this situation and to take action if the incompetent brand techs fail to replicate and fix the problem yet again.
The only good part about all this is that they have been really fast, no more than week and a half (weekends included) for both "repairs".
NFC was the issue on my android Nokia 3
I have a brand new Nokia 3 running android 7.1.1
It also has the problem of audio clicks on video recordings. THE PROBLEM IS NFC. When NFC is disabled the clicks go away. Not impressed with a 2017 smartphone model having thus issue. Though Nokia probably have the Microsoft bug curse
I have the same problem with my 2016 LG G4. I sent my phone to LG Service and they replaced my speaker obviously not resolving the problem... now I'm sending it back again.
Very happy with the HTC 10, certainly with audio quality when recording live music.
Anyhow: I have a problem with recording video in dim light situations: the video (whole screen) flickers now and then.
In good light situations (outside daylight) the issue seems not to be there.
The flickering is already visible in the live preview during recording (but even worse: also in the final recording)
Note that when you switch to "photo mode", the flickering is not visible in the live preview.
I think the cause can be that de Auto exposure is switching too fast, or is interfering with something.
For a very short example clip see: (here you see the flickering is also visible in the final recording)
https://www.youtube.com/watch?v=2brDkD4Zjn8
This may look like an "artificial situation", but here also a real life situation (with nice live music )
https://www.youtube.com/watch?v=ujDZtrS0NXc
(flickering: second 1-3, second 15-18, second 38-41)
Firmware HTC 10:
1.95 / 1.95.401.3
Camera Version:
8.10.763406
Question is:
- Are any users experiencing this issue?
- Do you think this is a hardware issue? Or software?
- BTW: photo's look perfect, so I hope it is an issue that can be fixed.
- In daylight the flicker issue also seems not to be there
Tried so far:
- Deleted camera data / camera cache
- Cleaned the camera lens / autofocus lens
- Tried other camera apps (same issue), so if it's not a hardware issue, the issue is not in the camera app, but probably in the firmware.
Any ideas?
Update:
Maybe it can be related to 50 / 60 Hz interference ?
Also see: http://forum.xda-developers.com/htc-10/help/camera-flickering-video-recording-t3476842
Note: on my Mi5 I don't have this issue
BTW:
See this clip: Using 30fps video can create flickering artefacts in artificial light in PAL regions.
https://www.youtube.com/watch?v=KxBB8HmJB6A
Currently the HTC 10 indeed records in 30 fps (actually 29.97), so maybe that is the cause?
If this is the case, then this issue probably only affects users in Europe ?
-> Update: see comment below: flickering is can also be reproduced without electronic lights
- Update: can also reproduce the flickering without electronic lights, so the 50/60 Hz looks like a different issue.
- The flickering seems to happpen in low light situation, with backlight (from a window by example), where +/- 50% of the frame is in low-light and the other 50% has backlight
I get serious flickering both with photo and video if there is ANY light interference in low light situations.
Example being aiming camera sideways on our couch (so 90 degrees away from TV on far wall), low light as evening, the TV is enough to send my phone in to overload, its more or less impossible to get a photo or video due exposure and who knows what changing what seems like hundreds of times a second, drives me nuts I have given up trying to take shots in such situations.
Can put in pro mode, then the colours jump all over the place from that interfering light.
edit: just to add to this, the TV of course is changing colours / light constantly so I believe that is what makes my phone have a meltdown. If say the TV light is static the camera will stay static I believe with little to no issue.
stretchnz said:
I get serious flickering both with photo and video if there is ANY light interference in low light situations.
Example being aiming camera sideways on our couch (so 90 degrees away from TV on far wall), low light as evening, the TV is enough to send my phone in to overload, its more or less impossible to get a photo or video due exposure and who knows what changing what seems like hundreds of times a second, drives me nuts I have given up trying to take shots in such situations.
Can put in pro mode, then the colours jump all over the place from that interfering light.
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Click to collapse
Did you try if the problem is also there in other camera apps?
Try by example open camera.
In my situation the flickering is not gone, however, i did see that the "banding issue" is less in open camera, unfortunately it doesn't help against the flickering I experience.
BTW: what firmware are you on?
I have not tried another app, no
Can try that tonight though (8.21am in the morning now)
jan1000 said:
Did you try if the problem is also there in other camera apps?
Try by example open camera.
In my situation the flickering is not gone, however, i did see that the "banding issue" is less in open camera, unfortunately it doesn't help against the flickering I experience.
BTW: what firmware are you on?
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Click to collapse
I also have made a topic with this issue. I've tried with Camera FV-5 which has the interference option to set 50/60 Hz and it makes no difference. With the TV i haven't any trouble making video/photo. No bands passing by.
The conditions are: environment with low illumination (the lower light the higher visible effect) and any source of electric light.
alex.oss said:
I also have made a topic with this issue. I've tried with Camera FV-5 which has the interference option to set 50/60 Hz and it makes no difference. With the TV i haven't any trouble making video/photo. No bands passing by.
The conditions are: environment with low illumination (the lower light the higher visible effect) and any source of electric light.
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Click to collapse
What is your firmware version ?
Still not clear to me if this is an software issue, or that we maybe have a device with a hardware issue.
This beacuse I don't see a lot of reports about this issue. If this would affect all users, I would expect more reports.
I have the same issues, combined with some dropped frames AND a weird panning effect (have a look at the HTC 10 Camera Thread).
You can check my videos here , here and here.
But, if you put the slider for the exposure all the way down, or lock AF/AE to a bright source, the flickering disappears, no matter if you pan from a bright to a dark area or not.
jan1000 said:
What is your firmware version ?
Still not clear to me if this is an software issue, or that we maybe have a device with a hardware issue.
This beacuse I don't see a lot of reports about this issue. If this would affect all users, I would expect more reports.
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Neither to me if it's hardware or software. I have the 1.92.709.1 firmware of the 10h unlocked version.
Due to the variable conditions, i tend to think that is fixable via software update, but well, i don't know...
Hi, I've the Taiwanese version of HTC 10 and I can confirm this issue. It should be noted that D4v3 is right. If you lock AF/AE the flickering effect dissappear. Please long press over a light source until AF/AE block message appears. You'll see the problem is gone.
I guess the problem is firmware related because if it's a hardware issue why can we fix this blocking the AF/AE? I think it's related with how the firmware manages changes of lights.
[D4v3|R4v3] said:
I have the same issues, combined with some dropped frames AND a weird panning effect (have a look at the HTC 10 Camera Thread).
You can check my videos here , here and here.
But, if you put the slider for the exposure all the way down, or lock AF/AE to a bright source, the flickering disappears, no matter if you pan from a bright to a dark area or not.
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Click to collapse
Jadraker said:
Hi, I've the Taiwanese version of HTC 10 and I can confirm this issue. It should be noted that D4v3 is right. If you lock AF/AE the flickering effect dissappear. Please long press over a light source until AF/AE block message appears. You'll see the problem is gone.
I guess the problem is firmware related because if it's a hardware issue why can we fix this blocking the AF/AE? I think it's related with how the firmware manages changes of lights.
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Click to collapse
I agree this looks like it could be fixed with software, but the fact that so few users report this issue, makes me think it is not affecting all users.
If it would affect all users I would expect a LOT of reports, since in fact recording in dim results in very poor quality.
@ Jadraker is saw your threat about a new update: 1.96.709.5 -> Does this update fix the issue?
It could be too that not all users uses the camera to record video in such low light circumstances. For example, I noted this issue when I read your post. It's probably that without reading the post I would never realized that flickering.
About the update I'll test the phone at night and I'll publish the result accordingly.
jan1000 said:
I agree this looks like it could be fixed with software, but the fact that so few users report this issue, makes me think it is not affecting all users.
If it would affect all users I would expect a LOT of reports, since in fact recording in dim results in very poor quality.
@ Jadraker is saw your threat about a new update: 1.96.709.5 -> Does this update fix the issue?
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Click to collapse
Unfortunately the flickering issue wasn't fixed with the update I received.
Jadraker said:
It could be too that not all users uses the camera to record video in such low light circumstances. For example, I noted this issue when I read your post. It's probably that without reading the post I would never realized that flickering.
About the update I'll test the phone at night and I'll publish the result accordingly.
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Click to collapse
The question is if HTC is even aware of that. Don't know how to point this out to them, since it's really annoying and not just happening in low lit areas but also during daylight
It seems HTC 10 is not the only device with flickering issues while recording video. Please see: http://forum.xda-developers.com/galaxy-s7/help/samsung-s7-camera-flickering-t3337032
I don't know if it is the same problem but at least it's very similar, isn't it?
Jadraker said:
It seems HTC 10 is not the only device with flickering issues while recording video. Please see: http://forum.xda-developers.com/galaxy-s7/help/samsung-s7-camera-flickering-t3337032
I don't know if it is the same problem but at least it's very similar, isn't it?
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Click to collapse
Jadraker said:
It seems HTC 10 is not the only device with flickering issues while recording video. Please see: http://forum.xda-developers.com/galaxy-s7/help/samsung-s7-camera-flickering-t3337032
I don't know if it is the same problem but at least it's very similar, isn't it?
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Click to collapse
I could not find a lot examples on youtibe of the S7, but based on the text I would indeed think it is similar.
I also own a Xiaomi Mi5, and compared it with the HTC 10 in the exaxt same situation, the mi5 doesn't flicker at all, whilte the HTC 10 flickers.
It looks like the Mi5 is change the exposure more gradually.
I think there are 2 issues with the HTC10 camera:
1. Flickering caused by (eletronic) light in dim situation (scenario: +/-50% of surface dim +/- 50% of surface bright)
2. Issues when panning the camera
I find it still difficult to define an exact reproduction path.
But part of the problem also seems to be white / shiny surfaces, see this video: https://www.youtube.com/watch?v=7PZQYZvJ8lI
Hi All,
1st time on here. Puzzled to this problem, struggling for a solution.
When recording video under water (under 1m) and its great, however when the phone exits the water, the video automatically stops recording.
Is there a way round this? I'm stumped on this.
Any help would be great, thank you
The phone doesn't have this functionality built in, it shouldn't happen.
Have you tried rebooting it?
northyorkshirelad41 said:
Hi All,
1st time on here. Puzzled to this problem, struggling for a solution.
When recording video under water (under 1m) and its great, however when the phone exits the water, the video automatically stops recording.
Is there a way round this? I'm stumped on this.
Any help would be great, thank you
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Click to collapse
Hi. Its a common problem when your using a phone in water. The touchscreen goes crazy due to the water. There are a few solutions to this.
1. The method i use. I have turned on volume buttons for clicking pics or video recording in camera settings. after doing that i installed touch lock. it basically locks your touch screen so that the water does not make certain parts of your screen get pressed and stop the recording. so start recording using volume buttons and then lock the touchscreen. ur recording wont stop.
2. download a spycam software like scos that can record videos when screen is off or make it take pics in interval. turn it oon and turn of screen.
3. Thr are apps made for underwater recording. but the good ones have only picture taking ability. some of the others arent that great while taking pics.
i had this issue with my a7. it would be fine for first 10 mins. but after that when i start recording n go underwater it would stop. i tried all 3 and im most comfortable with 1st one as i prefer using the stock camera app.