Clicking noise when playing back a video - G4 Q&A, Help & Troubleshooting

I am having an issue with videos recorded on my LGG4. During playback on the phone or uploaded to Facebook, there is a constant clicking noise that can be heard over any recorded sound on every video. I have tested several different recordings and all are the same. Here is a short sample that you can listen too...
https://goo.gl/photos/h2aYZNoqCQJNMSoo7
Bad phone or is there a easy fix?

Hi. I have the same playback issue on my G4. I tried recording with Google Camera and I had no problem, no weird sounds or whatever. I guess this happens only when using the stock camera app. Mine is updated to MM v20a.

Hi, same problem here. That's the second exchange with amazon, the first one had display issues (random white noise on the right half of the display) this one has the clicking noise during video recording on the left channel. Seems like it's related with the wifi module: disabling it the clickning noise disappears, but the audio recording is still bad compared to the previous g4 i returned to amazon.
https://www.youtube.com/watch?v=B9d8oP-uAG8&feature=youtu.be

I have the same issue. Strange that everything is fine when using different app. Looks like firmware problem ? Did you sort it out ? I have just updated my phone to Android 6.0 v20c .

guys, can you try turn off wifi then record video , do you still have clicking sound ?

if u use a case, try record without the case.

Hi. I have switched my wifi off and I did not notice any changes. Still I can hear clicking noise. I do not use any cases. Strange that everything is fine when I using google camera open app... I found out that lots of people noticed the same issue. It cannot be hardware problem...

I have the same problem, but ONLY and ONLY if wifi is on, i get clicking sound in stock camera WITH wifi on, in other apps i dont have it, but when i turn it OFF , clicking sound is gone... even when i record video and during recording i turn of wifi, sound instantly dissapears, for me it's the wifi problem, i can upload video if you dont belive me

I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?

MaciekMMM said:
I have the same clicking noise with or without wifi on. I did not notice any issues when using open google camera app. Looks like it is stock camera app fault ?
Click to expand...
Click to collapse
clicking sound comes near earpiece.what default camera does is that it records audio from secondary mic which is near earpiece.whereas 3rd party camera womt use secondary mic.that too clicking sound will come more when wifi/bluetooth is ON.

Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.

I have got my mother board replaced.
EPa said:
Same here, and clicking goes away with WiFi off.
Wanted to ask, did anybody return and got a replacement device based on this? Or even had it fixed by service?
I mean, are there devices that don't have this problem? Cause if there are, then it's a valid warranty/service request.
Click to expand...
Click to collapse

Was that the only problem it had? And is the problem gone now?

We purchased one of these in December and there was no issue with the phone. We had to return the phone for another reason and when we got it back it was updated to the latest version of Android Marshmellow (It was on Lollipop when it left) and the clicking was there. We also noticed a minor reduction in photo quality, not something I can put a finger on it, but when we first got it the photos were awesome, now they are not so clear, colourful, sharp.
Edit:
We sent it back for repair again due to the clicking and when we got it back (last night) nothing changed, it still makes the same noise.
I can stop the clicking but I have to turn off Wifi, Data and bluetooth and then it seems to go away.
As I'm new to Android I'm hesitant to see if I can take it back to Lollipop and see if it stops the problem.
What version of software are you on?
Does turning off Wifi, Data, Bluetooth help? Or does it just reduce the sound?
Do the pictures seem less then what a camera with these specs should have?

Marshmallow v20d. Yes turning off things makes the clicking go totally away. Can't comment on picture quality change, as I updated to marshmallow as soon as I got it.

Had mine sent two times in less than a month, on its way to the third this week.
First time was sent with this audio problem and battery swelling. They replaced the battery and the charging connectors, but said they could not reproduce the earpiece clicking noise during their tests, despite the fact that I had included in the phone a video example showing the problem, clear instructions on how to replicate the problem and the shop lady confirming - in writing - that she had tested and confirmed that there was a clicking noise problem. Problem was, when I received the phone from the first repair I was unable to test whether the audio problem was gone or not because they changed the last account associated to the phone, completely blocking me from accessing it and verify if the audio problem as still present.
Sent back a second time on the same day, with even more clear details on how to reproduce the audio problem - since they failed to reproduce the first time, I assumed it was still there - returned after a simple software upgrade and I was able to finally enter the phone. Came home, tested with WiFi (store's wifi was down) and the audio problem was still there, completely unchanged.
Tested without SIM (in case LTE/GSM etc. could be causing interference with WiFi), tested without SDCARD (at this point I was just trying to see what they did to NOT replicate the problem) and tested with 5GHz wifi, in case the problem was only with 2.4GHz bands. No change, the audio problem was always there.
After reading this thread, and other threads in different forums, I am certain that this is a hardware problem and I will demand that the store tech writes in the warranty sheet that he confirmed the problem, along with a very detailed step-by-step instruction guide to replicate the problem, video example included inside the phone and a link to video example hosted only for them to hear clearly what the problem is, just in case they fail to understand the obvious (https://youtu.be/oZOb8tIl5lw). Finally, I'm going to contact LG directly to report this situation and to take action if the incompetent brand techs fail to replicate and fix the problem yet again.
The only good part about all this is that they have been really fast, no more than week and a half (weekends included) for both "repairs".

NFC was the issue on my android Nokia 3
I have a brand new Nokia 3 running android 7.1.1
It also has the problem of audio clicks on video recordings. THE PROBLEM IS NFC. When NFC is disabled the clicks go away. Not impressed with a 2017 smartphone model having thus issue. Though Nokia probably have the Microsoft bug curse

I have the same problem with my 2016 LG G4. I sent my phone to LG Service and they replaced my speaker obviously not resolving the problem... now I'm sending it back again.

Related

Problem in video call

Hi all, appreciate if anyone could help me on my issue. When I make video call to my friend, I can see his cam but he can't see mine. It seems like the front cam is not turned on as I myself also can't see my cam displayed on screen. I am not sure this is the hardware (front cam) issue or firmware. I am using HTC Hermes WM6.
Or is there any way for me to check the functionallity of the cam?
hello i have tha same problen since last days
so u mean previously ur cam is functioning? Any idea what is happening? Any expert or user who faces this before and know how to fix? Or at least anyone know how to test the functionality of the video cam (hardware).
your solution is:
the FLEX cable on the front cam is disconected, call a local lab or do it yourself.
I have uploaded a solution to the main hermes forum in the past 4 months.
i had this problem before. it's one of the buttons on the screen during a video call which you need to enable your own camera for the video call.
The connection of the camera to the main board is known to come loose from dropping the phone, etc. If your phone has taken a few tumbles it's highly likely this could be the case, if you've tried everything software side and you feel skilled enough, open it up (void your warranty) and plug it back in (it's quite straight forward, you just need to be very attentive and careful). Otherwise, send it some where to get fixed.

[Q] Few issues faced, can they be fixed?

So I bought this phone about three weeks ago,
I've been finding a few issues.
The default camera app sucks (which is not a big issue because there are better 3rd party apps on the playstore) but when using any of these apps, if you use it for more than 2-3 minutes, it makes a sound that sounds like it is coming from the inside of the phone as if the phone's hardware is *Flinching*
Using apps such as Snapchat and Cinema FV_5/Camera FV-5 makes the phone to heat up alot and the flinch sound can also be heard.
PS: I loved this phone, its the best in this price range or even the higher ranges. The stock android experience is awesome. The speed of this device is remarkable and I've not experienced any kind of heating (I guess heating up a bit during heavy games is normal)
My question is.. Is there something I can do to fix it? Will the Lollipop update be able to fix it or its the hardware issue? Are any of you guys facing any such issues or any other issues? And when will the update be rolled out?
heysidak said:
So I bought this phone about three weeks ago,
I've been finding a few issues.
The default camera app sucks (which is not a big issue because there are better 3rd party apps on the playstore) but when using any of these apps, if you use it for more than 2-3 minutes, it makes a sound that sounds like it is coming from the inside of the phone as if the phone's hardware is *Flinching*
Using apps such as Snapchat and Cinema FV_5/Camera FV-5 makes the phone to heat up alot and the flinch sound can also be heard.
Click to expand...
Click to collapse
guess it's a hardware problem .. go fix it before u root your device ..
or simply ask for replacement ..
the replacement service s really good at amazon ..
but u need to prove tat bug in his presence
I have noticed, whenever the camera focuses on the objects the flinching sound can be heard...and it comes from within the device i.e. hardware.
I don't know if its a hardware issue or something else but the camera is working fine...!!
I had same problem and I had asked for replacement . after that before replacement I searched on internet
And found that we need to clear data. I did it and it works . actually the thing is u might also get some sound when turning the phone on . and the camera won't focus .
How to fix
Open setting and the applications
In all tab search for camera and clear data and run camera app. It won't respond for 5 seconds and they again clear data .... Do this 3 4 times .. Till the issue is fixed . after that update camera. Don't know how but it actually fixed my issue
Sent from my Micromax AQ4501 using XDA Free mobile app

[Q] Audio Skip

Has anyone noticed their music skipping? Poweramp/stock player. Its getting annoying as my g3 does it too. Is it an android problem or a phone issue? My phone is the h815; no root/bootloader is locked.
Update: I have emailed lg support and will hopefully get it dealt with. If its a phone fault I will just switch it for something else. This problem has persisted since the g3 and is just plain frustrating.
New update: I investigated my microsd card and have found there is a problem with it. When i transfer items from and to the card i get an io eror under Windows. I put my music onto a 64GB card and now the skipping appears to have disappeared. I was using a 128GB lexar card. I suppose the skipping could be from where the os cant read the file properly. It was doing it every minute or so.
v1ne said:
Has anyone noticed their music skipping? Poweramp/stock player. Its getting annoying as my g3 does it too. Is it an android problem or a phone issue? My phone is the h815; no root/bootloader is locked.
Update: I have emailed lg support and will hopefully get it dealt with. If its a phone fault I will just switch it for something else. This problem has persisted since the g3 and is just plain frustrating.
Click to expand...
Click to collapse
FWIW, since lollipop I've had random music glitches when playing over bluetooth. This goes back to my HTC M8 as well. 4.4.4 no issues.... lollipop, random skipping/distortion. Usually most noticeable when the screen turns off/locks
chrisokaly said:
FWIW, since lollipop I've had random music glitches when playing over bluetooth. This goes back to my HTC M8 as well. 4.4.4 no issues.... lollipop, random skipping/distortion. Usually most noticeable when the screen turns off/locks
Click to expand...
Click to collapse
Thanks for the response, I guess I'll just have to hope that the software developers find a way to deal with the issue. I'm glad its not tied to just lg.
chrisokaly said:
FWIW, since lollipop I've had random music glitches when playing over bluetooth. This goes back to my HTC M8 as well. 4.4.4 no issues.... lollipop, random skipping/distortion. Usually most noticeable when the screen turns off/locks
Click to expand...
Click to collapse
I use Dogcatcher for podcasts during my commute. I have noticed the audio dropouts with Wifidirect/Miracast as well. This seems to happen multiple times per minute. As stated, 4.4.4 had no issues on my prior SGS4.
sideone said:
I use Dogcatcher for podcasts during my commute. I have noticed the audio dropouts with Wifidirect/Miracast as well. This seems to happen multiple times per minute. As stated, 4.4.4 had no issues on my prior SGS4.
Click to expand...
Click to collapse
As I use Bluetooth streaming from my LG G4 everytime I get in the car, this problem really annoyed me. Like you, I had tried many different settings without luck. I noticed these issues mostly in Doggcatcher and Spotify, but also heard drops in waze and maps. My issue was due to the location settings.
In location settings, I disabled wifi and only enabled GPS. I also use quite a bit of Tasker and leave the screen dimmed while connected to Bluetooth as the mirracast that I hacked into my car won't display with the screen off.
The other setting that may help is set in a program called carhome ultra, https://play.google.com/store/apps/details?id=spinninghead.carhome which is a great car dashboard app. The setting will slow the GPS update rate. My phone is stock and unrooted.
I hope this fix works for you. If you have any questions, reply to this thread.

Stopped Recording Video

I was trying to shoot some video with the Fire phone today (I'm on 4.6.3). I had about 5 videos recorded, when I ran into an issue where I would hit the button to start recording the video and immediately it would stop (with the counter reading only 1 sec). I tried to switch back to camera and then back to video, as well as exit the app, but the problem persisted. Until I restarted the phone, it kept doing this and apparently recorded none of these 1 sec attempts at video.
I would imagine this kind of quirk (as well as the audio routing problem I've discussed in another thread) would be more likely to occur while using a non-stock ROM. Unless I am experiencing some sort of defective hardware issue, I am rather amazed that these issues would happen with the stock FireOS install. I haven't even used the phone all that much for audio and video. At some point I may be tempted to proceed to install CM11, despite it's quirks just to see if these issues would be remedied, as much as I had not wanted to.
Anyone else experience this type of problem?

Rear camera/Flashlight not recognized

My rear camera suddenly stopped working. My phone didn't get any hurt in nowhere, just suddenly it stopped working. I was takin photos since 10 minutes before, I locked the phone and I noticed that Torch tile disappeared. I thought it was a bug and I didn't care anymore. The day before I noticed that even rear camera stopped working, I was trying to take a photo but the "change camera" (from front to rear) disappeared in every camera app I was using, camera apps opened by default with front camera opened. I tried to reflash ROM thinking that it was a ROM problem (even if I was using the same rom since months ago and I've never had any kind of problem), no results. Reflashing everything starting from stock firmware, no results. As a last hope, I tried to replace the rear camera by buying a new one, but the problem it's still here. Could someone that experienced the same problem, tell me where the problem could be? Or maybe some possible fixes, every kind of help is appreciated. Thanks.
Same
I have the exact same problem. After wiping the cache the rear camera is recognised and I am able to take a picture with it (which is not saved into gallery) but about 5 minutes later the option to switch to rear camera has gone and all camera apps (including social media such as snapchat) is stuck on front camera. This leads me to think it's not a hardware problem but rather that of software with which I am running cm13 nightlies that I have updated every day for the past week in the hope it will be patched.
I have this exact same problem on my d855 too..!
Sooooo frustrating, I've been looking everywhere for a fix, tried full factory reset the other day (I'm running full regular stock with no root or anything), and sadly that didn't work either... I'm glad to read someone has tried changing the camera hardware, cos that was I step I've considered taking, but I now know would be a waste of time and money...
But still, the problem persists..!
Sent from my LG-D855 using XDA Free mobile app
ehk13 said:
I have the exact same problem. After wiping the cache the rear camera is recognised and I am able to take a picture with it (which is not saved into gallery) but about 5 minutes later the option to switch to rear camera has gone and all camera apps (including social media such as snapchat) is stuck on front camera. This leads me to think it's not a hardware problem but rather that of software with which I am running cm13 nightlies that I have updated every day for the past week in the hope it will be patched.
Click to expand...
Click to collapse
I don't think that's a software problem simply for one reason: I'm on the same rom and kernel since months and camera worked fine. It stopped working suddenly with no reason.
SkankinStudios said:
I have this exact same problem on my d855 too..!
Sooooo frustrating, I've been looking everywhere for a fix, tried full factory reset the other day (I'm running full regular stock with no root or anything), and sadly that didn't work either... I'm glad to read someone has tried changing the camera hardware, cos that was I step I've considered taking, but I now know would be a waste of time and money...
But still, the problem persists..!
Click to expand...
Click to collapse
Yeah now you made me understand why the camera worked for some minutes. I'll try clearing cache after installing new camera module. I'll report the result. Thanks anyway.
Edit: It's not working. At first boot, systemUI doesn't load well, when I reboot everything works fine but rear camera isn't working. Maybe late I'll try with phone's camera. Now I'm using the new one bought some days ago.
same here!!!!! I'm using LOS13.1 on my d855 and i can't fix it... any idea?
What OS are you guys running? Is everyone experiencing the issue on Cm13?
Also try cleaning the camera connections really well.
I have same problem. Although i expirienced it first time on Lineage OS 14.1. Now 30B, but it still not working. I was listening to music through external speakers, and suddenly it stopped working. Music app was "playing" but i couldnt hear anything and when i exit the app my phone just stops working and starts being laggy as hell. Later that day i found out my camera is not working. I tried reattaching cam connector but it did not work...idk if i should order a new camera or it might be a software fix or something
same problem
happened to me after upgrading to 6.0 , downgraded back to 5 with no luck , even opened my phone and released and reconnected the 3 cables inside with no luck at all . don't know what to do
It's "good" to see other people with the same problem as me.
I replaced the camera and it still won't work.
I'm afraid that it might the problem with our motherboard...How can software block our camera even tho all of us fully reinstalled ROMs/Modems etc? It would be awesome if dev would see this and tell us what is the actual cause of this
If you reinstalled the entire OS using a TOT method, no files are left behind. This is more likely a hardware issue.
The Camera module is extremely close to the problematic hot chip on the G3 so it's not impossible something got messed up.
I have a d852 in Canada that doesn't get hot and I'm having this problem too. Going to order a new camera since I know this is a hardware issue. Hopefully fixed the issue. Not cool having no rear camera or flashlight
It's impossible Every G3 gets hot...you either are not heavy user or idk...but every G3 that i've held had the issue of overheating at some point...and indeed it can ruin everything...imagine 120C on your processor...that kills everything around it...idk if my processor got that hot as i've seen in some cases it did on internet, but it did go up to 90ish...and that is too damn hot
FIX ISSUE be Done
Hi all .
Problem method for repair
Issue is easy buy new rear camera D855 or this same conector D820/D821/Nexus5 is this same and all works fine I'm tested on my D855 International
camera From D821 perfect fit and don't had any foult. Great work and my G3 alive rear again :good:
( !!! URGENT !!! Don't put any paper or any dirt this is short fix and maybe You can crack connector camera on motherboard !!!)
If U still like Your's G3 don't put any **** tourial with fix BUY NEW CAMERA couple $$ AND FIX very cheap and clean LG STILL ALIVE :laugh:
(Camera had two IC chip and that is problem (burned or heat out)
Flash light it's well had same problem if U have problem camera,
In camea foult You cant turn on flashlight (software thinking camera all time working if camera is broke).
If u tru turn on flashlight he said (on broke camera) " Immpossible turn on flash light when camera work" !!!!!

Categories

Resources