Related
So despite every effort to keep my shiny new atrix shiny and new, it has taken 2 major spills out of my truck when exiting the vehicle. Big lift + big tires = LONG fall to the ground, which has resulted in a few scratches/scuffs to the battery cover (which I swear doesnt fit proper now ).
Do they have replacement covers out yet? Stock, that is? I am going out tomorrow and buying a beast of a case for this thing. I'm hoping the cover is just a little tweaked and none of the actual phone body is messed up so with a new cover it will fit just fine again.
I saw them for sale on the Bell website, and it seemed like they were in stock.... I'll have to look for the thread...
eh...they have original and ruggedized battery covers on their website.
Bell Atrix Accessories
does it appear the bell cover is branded as "bell" or is ut just branded with motorola? i havent even taken the sticker off the back of my phone yet but the case is slightly tweaked from the fall so I would like to replace it.
Norcalz71 said:
does it appear the bell cover is branded as "bell" or is ut just branded with motorola? i havent even taken the sticker off the back of my phone yet but the case is slightly tweaked from the fall so I would like to replace it.
Click to expand...
Click to collapse
They should just be branded Motorola since they are OEM parts
I have one on the way currently from Motorola. I called their support told them I had scratched mine and asked them about buying one since the website does not currently list them. After a few moments the lady on the phone told me they were waiving the warranty exception and were going to send me one for free.
Support number was: 1-866-289-6686
can we get those Hybrid Cases in the states
Those cases are awesome. is it possible to get them in the states?
Lifted truck + phone in lap = fugged up. Ask my iPhone. It got 4 replacement screens haha. My Atrix got a case before it got out of the box! You are from GMfullsize right? Name looks familiar.
J-man67 said:
Lifted truck + phone in lap = fugged up. Ask my iPhone. It got 4 replacement screens haha. My Atrix got a case before it got out of the box! You are from GMfullsize right? Name looks familiar.
Click to expand...
Click to collapse
Before I clicked the thread I saw your username as the last post haha. on GMFS too.
I am going to possibly see if I can get the whole phone swapped at costco since for whatever reason the battery life has all of a sudden gone to hell in a hand basket. It was at 90% when I went to bed 8 hours ago and I woke up and it was at 60%.
Norcalz71 said:
So despite every effort to keep my shiny new atrix shiny and new, it has taken 2 major spills out of my truck when exiting the vehicle. Big lift + big tires = LONG fall to the ground, which has resulted in a few scratches/scuffs to the battery cover (which I swear doesnt fit proper now ).
Do they have replacement covers out yet? Stock, that is? I am going out tomorrow and buying a beast of a case for this thing. I'm hoping the cover is just a little tweaked and none of the actual phone body is messed up so with a new cover it will fit just fine again.
Click to expand...
Click to collapse
Otter box is what you need..it will save your phone from those long trips from the truck to the black top
Sent from my MB860 using XDA App
So big news today is that the official OEM metal bands are now available, but where and how? I read posts saying things like ATT has them, but I think they just mean if you order online and wait a week for delivery? I want to see this thing in person before I hand over my money. Does anyone know when BB or any other store will actually carry these?
RunNgun42 said:
So big news today is that the official OEM metal bands are now available, but where and how? I read posts saying things like ATT has them, but I think they just mean if you order online and wait a week for delivery? I want to see this thing in person before I hand over my money. Does anyone know when BB or any other store will actually carry these?
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Click to collapse
I ordered mine from AT&T. I definitely recommend buying the metal band, though if you decide on buying the leather band, it's equally as good. Just walk into a store and order it!
i will try to buy this on here.
I ordered from moto, estimated delivery is the 18th.
Ok so you have to order it online then
RunNgun42 said:
Ok so you have to order it online then
Click to expand...
Click to collapse
Yea AT&T and I think Verizon are supposed to have them too eventually probably not till after next week though. In my area even leather band motos are still sold out everywhere so online might be your best bet depending on the availability in your area.
RunNgun42 said:
So big news today is that the official OEM metal bands are now available, but where and how? I read posts saying things like ATT has them, but I think they just mean if you order online and wait a week for delivery? I want to see this thing in person before I hand over my money. Does anyone know when BB or any other store will actually carry these?
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Click to collapse
I bought mine at best buy last saturday, they had 4 in stock for the silver steel band. I'd post a pic but I just registered.
Blooze said:
I bought mine at best buy last saturday, they had 4 in stock for the silver steel band. I'd post a pic but I just registered.
Click to expand...
Click to collapse
Really? They show as "coming soon" on their website. I wouldn't think the stores would have them yet. I'm gonna go check out my local best buy today. Thanks.
So they are definitely coming soon to best buy, I went today to look at the regular leather band version on the display kiosk, and they already had the labels up for the silver steel one for $299. He said they havent actually come in yet, and probably will Friday. The guy who told me that was wearing a leather one, and I'm pretty sure last time they said Thursday is when they get deliveries, so I'll have to call in every day to make sure.
Well, I ordered a 360 with the silver metal OEM band from Motorola this week and just got confirmation that it shipped. LOL I check like every 15 minutes.
Motorola show November 18th for delivery but Fedex shows the 17th.
So I imagine those that just ordered the band will also be shipping very soon if not already.
I got an email from Moto the second they had it available on their site (Nov 6th or something), and bought one. Received it 2 days ago. The metal band is soooo much nicer than the leather IMO. I had to take a to a jeweler to size it, and apparently the links are the hardest to remove that he had ever come across.
What was the difficulty with the metal band? Were the screws too tight?
Sent from my LG-D850 using Tapatalk
Tsk Tsk
I ordered a 22mm steel band moto360 for $299 off of Motorola.com on the 13th and it says it wont even ship out until the 21st, shows status not delivered, god knows how long it will take to actually ship.
wtf gives?
anyone else?
garymaurizi said:
I ordered a 22mm steel band moto360 for $299 off of Motorola.com on the 13th and it says it wont even ship out until the 21st, shows status not delivered, god knows how long it will take to actually ship.
wtf gives?
anyone else?
Click to expand...
Click to collapse
Seems like you probably waited too late. Much like the original shipments those who ordered early got them within a week or two. But if you waited a few days to order suddenly you got bumped to a month. This is why I'm just waiting for them at BB now since I know if I get a 14 day wait with Motorola they'll be on the shelves by tomorrow at BB
OK, my new Moto 360 with the metal OEM band was just delivered.
It is now charging. First impressions of the band is it's OK. I have a lot of conventional TV brand watches like Renatos and Invictas and this band feels much lighter and of lesser quality. But then again most of my watches are big and have a 26MM band. SO the bigger bad size may make them feel of a higher quality.
Most watches are shipped with all of the links already installed and you then take them off to re-size them. When I put it on it and secures the clasp it was too tight. At first I was afraid they sent me the 18MM band but those are not even available yet. I did a quick search through the box and did not see any extra links. A better search and I found them in a small cardboard envelope. I was worried that was the size. I think it is another 4 links and I will work on getting re-sized tonight. I bought a watch kit with all the tools and I usually re-size my own watches. We will see how difficult this one is to do.
I ordered this watch on November 8th.
mmorrismm said:
Well, I ordered a 360 with the silver metal OEM band from Motorola this week and just got confirmation that it shipped. LOL I check like every 15 minutes.
Motorola show November 18th for delivery but Fedex shows the 17th.
So I imagine those that just ordered the band will also be shipping very soon if not already.
Click to expand...
Click to collapse
i ordered a moto 360 black with metal band and extra cradle on nov 7th and my order still has not shipped. has 18th ship by date as well..
can you advise what watch tool set you purchased?
Got mine via FedEx today. I ordered it last week when it was announced! Play time?
Also received mine today. I hate fedex though, they left it on my porch in the rain. Didn't even ring the door bell or knock. Luckily my porch is covered. Its really nice, I haven't used a watch in years but so far it feels pretty natural. I was afraid it was going to big on my wrist but it fits just right. I kind of want the leather band now though.
Did you cats get shipping emails? What date did your ship by status state?
I ordered a moto power pack micro after the moto order. The pack shipped from China and I received that a few days ago! Haha
What color did you cats order? Did it come from China? Futan Fre as the shipper?
Hey Ordered like a 20.00 kit from Amazon.
But I just spent the last 15-20 min to get the pins out and no luck. So I will be trying to find a jeweler this week. I think the pins are to small for my PIN tool. I do not want to mess it up so hopefully they will have the right tools for the job. Another thing is my other bands have arrows to tell you the way the pin goes in this bad has no marks.
I Played with it a bit and is pretty awesome. I use a Vera Home Automation controller with an app called Imperihome and it works via voice right from the watch how cool is that.
marctronixx said:
i ordered a moto 360 black with metal band and extra cradle on nov 7th and my order still has not shipped. has 18th ship by date as well..
can you advise what watch tool set you purchased?
Click to expand...
Click to collapse
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Wow... Just wow is all I have to say.
Premium materials. Hyped for ever.
Think I'm just gonna stick with my leather for now and remember this going forward.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Mine just snapped, same thing. No way in * am i going to send this back and wait four months for a replacement that will most likely have dead pixels or other issues after the h**l ive been through getting this one shipped to me from them the first time and all the cracked backs for other people with OEM bands that are leather. If they refuse to send me replacement plastic links at no cost free expedited shipping I'm going to file every consumer fraud report on them that exists after the bs they are putting me and others through with the nexus 6.
The content should speak for itself
Ryan: Hi, my name is Ryan. How may I help you?
Gary: Hi My name is Gary, My email is ************@gmail.com, I just spoke to a representative Eddie over at moto maker online chat support, reference number 141129-015287. I have a 22mm natural steel moto360(Serial #P0******GX) that I have had for less then a week. Before this version I had the horween leather version bought from best buy, I returned the leather version within 14 days because the back of the watch cracked from the leather strap putting pressure on the plastic back(Sic design flaw). I ordered the 22mm natural steel band version from you directly online at your site with moto care insurance. Today the plastic link that you added between the 22mm steel watch band and the watch body to correct said design flaw snapped on one side -- this IS a user serviceable part, when you purchase the 22mm natural steel watch band for $80 seperately it comes with this tiny plastic peice, and users are able to get new metal links sent to them when requested as well which are much harder to put on yet are STILL user serviceable parts. Well, Eddie insured me I could have a replacement plastic link protector peice sent to me and gave me this number to call to speak to the moto360 specialists: 866-320-4780 Well I called them, I spoke to jose who told me that I would have to return the watch and wait two weeks for a full replacement, this is absurd, there's not a damn thing wrong with the watch or watch band, I demanded to speak to the manager, and Jose hung up on me. I'm not returning my watch and going without it for two weeks after the hell ive been through just to get a tiny plastic peice worth less than a penny -- if that's the case I'll just wait until the back of the watch completely snaps or smash it myself because you guys created a faulty design and then motorola is out more money not me as they will have to replace it no questions asked. If there's some other resolution here I would be glad to hear about it as would everyone else with this problem over on xda and the other android forums who I will be reporting to with our chat transcript, any support is appreciated.
Gary: See this link: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ryan: This is for repair?
Gary: Yes.
Ryan: I do apologize for that.
Ryan: Let me transfer you to right department, is that okay?
Gary: It seems like alot of time and trouble to go through to get the tiny plastic user servicable part.. you know? Thank you. That would be very appreciated.
Ryan has disconnected.
Mak: Hi, my name is Mak. How may I help you?
Gary: Hi Mak, I'm not sure if you can, I hope so! Are you able to see the previous chat transcripts?
Gary: Let me say ahead of time I'm in a real bad mood after dealing with some of the phone support guys at moto, so please don't take it personally.
Mak: I understand you with that.
Mak: Yes I can see the previous chat transcript.
Mak: Please give me a minute to read it first.
Gary: If this isn't a user servicable part you guys can send out -- you really have to make it one.
Gary: the watch band is supposed to be user changable.. it's just a tiny plastic peice that slips over the band when you attach the band.
Gary: They added it to prevent the problems that were happening with the backs cracking on the leather versions.
Mak: Will this for the Moto 360 device?
Gary: Yeah exactly. the 22mm natural steel moto360
Gary: In this link there are photos of the peice: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Gary: there's alot of people that are popping up on the various android forums that are having this issue.
Mak: In this case sir since you have reached the Technical support for Android phones, I have to give you a call and transfer you over to our Moto 360 department.
Gary: Would it be possible to get the number for the moto360 specialists? was it the correct number before?
Gary: It seems silly that they want to spend the time and employee resources instead of sending me the tiny plastic peice that's worth less then a penny
Gary: they don't have them to spare with the nexus 6 stuff going on
Mak: Sure. Please give me one minute.
Mak: Here is the number that you can call 8663204780.
Gary: That's a bummer, that's the number I called previously..
Gary: Is there a way you could escalate this to some one in charge of moto360 returns and repairs? they really need to be made aware of this issue
Gary: if we are allowed to change watch bands ourselves.. and this plastic peice is a part of the band.. it seems it should be a user servicable part
Mak: Yes. I will and I will let our higher management know about this as well.
Gary: Thank You Mak.
Gary: I really appreciate that
Mak: You are very much welcome.
Mak: Will there be anything else?
Gary: I'll try again with the moto360 phone support. Have a good holiday season mak
Mak: Happy holiday as well Sir.
---------- Post added at 06:44 PM ---------- Previous post was at 06:41 PM ----------
So i'm just going to wear it until the back snaps, then take a sledgehammer to it and send it back to them in peices in an envelope for return.
I'll continue to do this until they fix the user support problems, eventually they will get tired of me costing them money on watches.
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
garymaurizi said:
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
Click to expand...
Click to collapse
Yeah. I decided to return mine and not even bother with an exchange. I don't want to have to worry about RMAing it every month for a cracked back, especially since it appears to be a lottery on whether you get a good unit or not. Since I LOVED having an Android Wear device, I knew I'd miss having one. So I lucked out and picked up a LG G Watch for $80 + a $50 Google Play credit from Best Buy yesterday (so probably cost me like $40 after selling the code for like $40). Yeah, it's not as pretty as the Moto 360 is, but that price was too good to pass up. Hopefully, it should get me by until they fix the issue or come out with the 2nd gen 360. Having notifications at a glance is so much more convenient than I ever thought it would be. Good luck to you and everyone waiting for them to rectify the issue. I really do hope Moto get their act together for you guys.
My watch had the black plastic piece break as well after two weeks. Of course it happened after the two week best buy return period. The black piece is still installed, just had a few pieces break off. I figure I'll wait a week or two for a Motorola response.
I'm on my 2nd watch. Bought it from BestBuy and got the 2 year replacement too. They took the first one back because of the cracked back. It was a full semicircle from each side of the band. I googled a bit and found Moto saying its a warranty issue for cracking backs. I'm extra cautious now with mine. Even if its not an issue and no one ever sees it, I know the crack is there. I have about 21 months still of replacements from BestBuy. My bet is that a new model will be out within 2 years and eventually I'll get store credit towards a new one.
One of my little black spacers just cracked too. Only been wearing the watch since Christmas. Any updates on the people just trying to get this one piece replaced?
Ill have to try to contact moto when I get off of work today.
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Well after reading about all the cracked backs due to the steel bands I have decided on remains with my leather band.
The design of the 360 is fantastic look wise but has an inherently bad flaw due to the position of the band and pin locations. Yes there is a design flaw.
I have had other Moto products, I had a Moto x first generation and very familiar with moto's design flaws. The Moto x had a Kevlar back which cracked and yes mine did crack in around the volume and power buttons.
I guess sometimes beautiful designs don't always work as planned.
I do think Moto has and will improve upon their next generation Moto 360 or design pin attachments that sits tight in the band slot.
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
flashallthetime said:
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
Click to expand...
Click to collapse
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
jarsh92 said:
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
Thats the one
I
agentaaron said:
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
Thats the one
Click to expand...
Click to collapse
Pretty close, although I would prefer if that extension pin would be fixed. I would have also preferred if screws would be used rather than the typical expansion wrist band pins, this would allow for much easier and user friendly customization
Just and update. Going the twitter route worked out well. Received two plastic spacers today priority through FedEx. All I had to really do was send a pic in an email.
I did go ahead and order the m180 from steelconnect for when these spacers break. Might have to get another band as the moto band probably won't look right with it. Will have to wait and see.
Overall I was impressed with the moto support I had through twitter/email.
Sent from my Nexus 7 using XDA Free mobile app
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Congratulations on getting some help through twitter! What users helped you out in receiving your information?
call this 1-800-734-5870
they are aware. they are sending me a pair and i requested if possible to give me 4pcs and they said yes.
i hope the plastic on my black metal band doesn't give out
since i'm in Canada, i'm not sure i'll receive the same level of support
I guess it pays to have a big wrist. I've had my 360 since September with a bunch of different bands both metal and leather with no cracked back. But, with a big wrist the band leaves the watch perpendicular to the housing and doesn't touch the back.
charesa39 said:
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
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If you wear your watch literally on your wrist where your joint moves, then this will be the reason why you were able to break the plastic inserts. By wearing it on my arm, no matter how far I bend my wrist naturally, it doesn't cause any pressure that could break the plastic inserts or the back.
It's likely how you're wearing the watch that's the cause.
deltatux
Well all and all this kinda bums me out but i'm kinda happy in the end because when I fist seen it I was thinking it was the watch its self but after looking at others watches with other bands on them. it appears my watch band is cracked (chipped). Not sure if I want to try and swap it at Best Buy, Add the 2 year warranty (Witch I usually feel is a rip off) , try and take the plastic pieces out, Leave it alone (but I still might add the warranty?)???? What do you guys think? Did anyone else get their extended 2 year warranty for 50$? I just have a hard time coughing that up when 299$ was allot for me to come off of in the fist place. In all reality I don't want to return it I love the watch and I'am really happy to watch Android wear grow through its early stages just as i did Android. but this is all a bit frustrating for a Device in some ways i'm so happy with.
P.S. On another note can't wait to see the New watch Faces I have herd about that we might see this week and Lollipop 5.0 but I know we have been hearing that for some time now but ill keep my fingers crossed.
Sorry not the best pics its late and not very easy to get a good pic at that angle.
I think you should try to have it swapped for a new one. The crack might have an impact on water resistance, especially when it's as significant as the one you have.
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
i bought the watch thinking Hey its Motorola, the best design etc. only to find this VERY VERY flimsy cheap plastic back cover which flex and bends on any presure.. WHAT WERE THEY THINKING?!?! I waited untill they released the metal band version , paid BOOCOO for it only to find this weak spot on the back. Now I am paranoid about having anything including the band touch the plastic backing. Im expecting any day to have cracks in the back with normal usage. Motorola better replace this thing imediatly when I find ANY cracks, this better be a no brainer exchange at least up to a year after purch. I will not except any excuse for NOT replacing this thing with type of fatal flaw in the design. they knew about the backing. Im sure its fixed in moto2 coming soon.... this seems like the samsung 1 gen watch all over again....
Moto should fix the back ASAP and offer replacement backings or watches to anyone who has paid primi pricing for this first gen watch.
I was contemplating on buying the official metal band, as I thought that the spacers would prevent back cracks. Seems like I just have to wait for my Steelconnect adaptors to arrive.
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
From what I can see after taking the band off its only the plastic pieces for the band that are cracked the back of the watch is fine.
vansmack said:
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
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Same. I already bought an aftermarket brand metal band and was about to spend the full $80 on the motorola band just to get that plastic spacer. Glad I saw this post first!
MrGorillaNoodles said:
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
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This is good advice. I called over the weekend and chose the pay up front option. The replacement watch was at my house by Wednesday, and I am a happy camper. Save for my new fear of the plastic spacers not preventing more cracking....
I'm really tempted to buy the moto 360 but MWC is just around the corner. Should I hold out for the second generation? Anyone know when itl be released? Wanted some advice from current owners. Is there anything you feel the first gen is severely lacking which might be in the second generation. Battery isn't an issue for me as I'll happily charge everyday. Anybodu used it with a nexus 5? What is the perofrmace like? Any problems with it disconnecting?.
Any thoughts/advice greatly appreciated.
OK so I've decided I'm going to buy a second hand moto 360.
Anything in particular I need to look out for apart from general wear?
Sent from my Nexus 5 using XDA Free mobile app
mo123456789 said:
OK so I've decided I'm going to buy a second hand moto 360.
Anything in particular I need to look out for apart from general wear?
Sent from my Nexus 5 using XDA Free mobile app
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Look out for? As in things that can go wrong? Oddly enough I am on my 3rd Moto 360. The first one had a dead pixel and didnt play nice with any other Qi charger aside from the Moto one. The second one, 2 dead pixels, and yep I returned both. Sure a dead pixel isnt a HUGE deal, but on a 250.00 watch that had this issue right out of the box, I didnt agree with that. Not to mention that once I seen the single or double dead ones, I knew they were there and my eyes constantly gravitated to it! . Oddly enough, both of these were gray banded and silver watch. After waiting a few months, I decided to pick up a black one (Yay tax returns!) , and not 1 single dead pixel, and my old wireless charging mat actually works fine
So check for dead pixels and the infamous cracked back that people are reporting on theirs (which I think would come from using a different band thats not made for the 360)
Tower1972 said:
Look out for? As in things that can go wrong? Oddly enough I am on my 3rd Moto 360. The first one had a dead pixel and didnt play nice with any other Qi charger aside from the Moto one. The second one, 2 dead pixels, and yep I returned both. Sure a dead pixel isnt a HUGE deal, but on a 250.00 watch that had this issue right out of the box, I didnt agree with that. Not to mention that once I seen the single or double dead ones, I knew they were there and my eyes constantly gravitated to it! . Oddly enough, both of these were gray banded and silver watch. After waiting a few months, I decided to pick up a black one (Yay tax returns!) , and not 1 single dead pixel, and my old wireless charging mat actually works fine
So check for dead pixels and the infamous cracked back that people are reporting on theirs (which I think would come from using a different band thats not made for the 360)
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Thanks for your insight! I have a 1 dead pixel on my 40 inch TV and because I know its there its probably one of the most annoying things!
I will be checking the moto 360 out later on today. It is the black one and comes with both a leather and metal strap. He currently has the metal strap fitted. Are the cracks easy to see or will i need a magnifying glass?! Are there any reports of the vibration motor not working correctly or any thing regarding software which I should check before buying?
mo123456789 said:
Thanks for your insight! I have a 1 dead pixel on my 40 inch TV and because I know its there its probably one of the most annoying things!
I will be checking the moto 360 out later on today. It is the black one and comes with both a leather and metal strap. He currently has the metal strap fitted. Are the cracks easy to see or will i need a magnifying glass?! Are there any reports of the vibration motor not working correctly or any thing regarding software which I should check before buying?
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I havent heard much about the motor crapping out and as for the cracks, just search google since they seem to vary in size. But also as I mentioned, they "seem" to stem from the use of 3rd party watch bands. I just got the official 360 black metal band to go with my black watch, and seeing how Motorola included these little plastic tabs that fit into the slots to fill in the gaps, I can see how aftermarket straps could possibly damage it.
FYI, if the metal strap that comes with the watch is the one for the Pebble watch, be prepared to have any and all hairs on your wrist ripped out!