When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Wow... Just wow is all I have to say.
Premium materials. Hyped for ever.
Think I'm just gonna stick with my leather for now and remember this going forward.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Mine just snapped, same thing. No way in * am i going to send this back and wait four months for a replacement that will most likely have dead pixels or other issues after the h**l ive been through getting this one shipped to me from them the first time and all the cracked backs for other people with OEM bands that are leather. If they refuse to send me replacement plastic links at no cost free expedited shipping I'm going to file every consumer fraud report on them that exists after the bs they are putting me and others through with the nexus 6.
The content should speak for itself
Ryan: Hi, my name is Ryan. How may I help you?
Gary: Hi My name is Gary, My email is ************@gmail.com, I just spoke to a representative Eddie over at moto maker online chat support, reference number 141129-015287. I have a 22mm natural steel moto360(Serial #P0******GX) that I have had for less then a week. Before this version I had the horween leather version bought from best buy, I returned the leather version within 14 days because the back of the watch cracked from the leather strap putting pressure on the plastic back(Sic design flaw). I ordered the 22mm natural steel band version from you directly online at your site with moto care insurance. Today the plastic link that you added between the 22mm steel watch band and the watch body to correct said design flaw snapped on one side -- this IS a user serviceable part, when you purchase the 22mm natural steel watch band for $80 seperately it comes with this tiny plastic peice, and users are able to get new metal links sent to them when requested as well which are much harder to put on yet are STILL user serviceable parts. Well, Eddie insured me I could have a replacement plastic link protector peice sent to me and gave me this number to call to speak to the moto360 specialists: 866-320-4780 Well I called them, I spoke to jose who told me that I would have to return the watch and wait two weeks for a full replacement, this is absurd, there's not a damn thing wrong with the watch or watch band, I demanded to speak to the manager, and Jose hung up on me. I'm not returning my watch and going without it for two weeks after the hell ive been through just to get a tiny plastic peice worth less than a penny -- if that's the case I'll just wait until the back of the watch completely snaps or smash it myself because you guys created a faulty design and then motorola is out more money not me as they will have to replace it no questions asked. If there's some other resolution here I would be glad to hear about it as would everyone else with this problem over on xda and the other android forums who I will be reporting to with our chat transcript, any support is appreciated.
Gary: See this link: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ryan: This is for repair?
Gary: Yes.
Ryan: I do apologize for that.
Ryan: Let me transfer you to right department, is that okay?
Gary: It seems like alot of time and trouble to go through to get the tiny plastic user servicable part.. you know? Thank you. That would be very appreciated.
Ryan has disconnected.
Mak: Hi, my name is Mak. How may I help you?
Gary: Hi Mak, I'm not sure if you can, I hope so! Are you able to see the previous chat transcripts?
Gary: Let me say ahead of time I'm in a real bad mood after dealing with some of the phone support guys at moto, so please don't take it personally.
Mak: I understand you with that.
Mak: Yes I can see the previous chat transcript.
Mak: Please give me a minute to read it first.
Gary: If this isn't a user servicable part you guys can send out -- you really have to make it one.
Gary: the watch band is supposed to be user changable.. it's just a tiny plastic peice that slips over the band when you attach the band.
Gary: They added it to prevent the problems that were happening with the backs cracking on the leather versions.
Mak: Will this for the Moto 360 device?
Gary: Yeah exactly. the 22mm natural steel moto360
Gary: In this link there are photos of the peice: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Gary: there's alot of people that are popping up on the various android forums that are having this issue.
Mak: In this case sir since you have reached the Technical support for Android phones, I have to give you a call and transfer you over to our Moto 360 department.
Gary: Would it be possible to get the number for the moto360 specialists? was it the correct number before?
Gary: It seems silly that they want to spend the time and employee resources instead of sending me the tiny plastic peice that's worth less then a penny
Gary: they don't have them to spare with the nexus 6 stuff going on
Mak: Sure. Please give me one minute.
Mak: Here is the number that you can call 8663204780.
Gary: That's a bummer, that's the number I called previously..
Gary: Is there a way you could escalate this to some one in charge of moto360 returns and repairs? they really need to be made aware of this issue
Gary: if we are allowed to change watch bands ourselves.. and this plastic peice is a part of the band.. it seems it should be a user servicable part
Mak: Yes. I will and I will let our higher management know about this as well.
Gary: Thank You Mak.
Gary: I really appreciate that
Mak: You are very much welcome.
Mak: Will there be anything else?
Gary: I'll try again with the moto360 phone support. Have a good holiday season mak
Mak: Happy holiday as well Sir.
---------- Post added at 06:44 PM ---------- Previous post was at 06:41 PM ----------
So i'm just going to wear it until the back snaps, then take a sledgehammer to it and send it back to them in peices in an envelope for return.
I'll continue to do this until they fix the user support problems, eventually they will get tired of me costing them money on watches.
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
garymaurizi said:
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
Click to expand...
Click to collapse
Yeah. I decided to return mine and not even bother with an exchange. I don't want to have to worry about RMAing it every month for a cracked back, especially since it appears to be a lottery on whether you get a good unit or not. Since I LOVED having an Android Wear device, I knew I'd miss having one. So I lucked out and picked up a LG G Watch for $80 + a $50 Google Play credit from Best Buy yesterday (so probably cost me like $40 after selling the code for like $40). Yeah, it's not as pretty as the Moto 360 is, but that price was too good to pass up. Hopefully, it should get me by until they fix the issue or come out with the 2nd gen 360. Having notifications at a glance is so much more convenient than I ever thought it would be. Good luck to you and everyone waiting for them to rectify the issue. I really do hope Moto get their act together for you guys.
My watch had the black plastic piece break as well after two weeks. Of course it happened after the two week best buy return period. The black piece is still installed, just had a few pieces break off. I figure I'll wait a week or two for a Motorola response.
I'm on my 2nd watch. Bought it from BestBuy and got the 2 year replacement too. They took the first one back because of the cracked back. It was a full semicircle from each side of the band. I googled a bit and found Moto saying its a warranty issue for cracking backs. I'm extra cautious now with mine. Even if its not an issue and no one ever sees it, I know the crack is there. I have about 21 months still of replacements from BestBuy. My bet is that a new model will be out within 2 years and eventually I'll get store credit towards a new one.
One of my little black spacers just cracked too. Only been wearing the watch since Christmas. Any updates on the people just trying to get this one piece replaced?
Ill have to try to contact moto when I get off of work today.
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Well after reading about all the cracked backs due to the steel bands I have decided on remains with my leather band.
The design of the 360 is fantastic look wise but has an inherently bad flaw due to the position of the band and pin locations. Yes there is a design flaw.
I have had other Moto products, I had a Moto x first generation and very familiar with moto's design flaws. The Moto x had a Kevlar back which cracked and yes mine did crack in around the volume and power buttons.
I guess sometimes beautiful designs don't always work as planned.
I do think Moto has and will improve upon their next generation Moto 360 or design pin attachments that sits tight in the band slot.
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
flashallthetime said:
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
Click to expand...
Click to collapse
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
jarsh92 said:
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
Thats the one
I
agentaaron said:
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
Thats the one
Click to expand...
Click to collapse
Pretty close, although I would prefer if that extension pin would be fixed. I would have also preferred if screws would be used rather than the typical expansion wrist band pins, this would allow for much easier and user friendly customization
Just and update. Going the twitter route worked out well. Received two plastic spacers today priority through FedEx. All I had to really do was send a pic in an email.
I did go ahead and order the m180 from steelconnect for when these spacers break. Might have to get another band as the moto band probably won't look right with it. Will have to wait and see.
Overall I was impressed with the moto support I had through twitter/email.
Sent from my Nexus 7 using XDA Free mobile app
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Congratulations on getting some help through twitter! What users helped you out in receiving your information?
call this 1-800-734-5870
they are aware. they are sending me a pair and i requested if possible to give me 4pcs and they said yes.
i hope the plastic on my black metal band doesn't give out
since i'm in Canada, i'm not sure i'll receive the same level of support
I guess it pays to have a big wrist. I've had my 360 since September with a bunch of different bands both metal and leather with no cracked back. But, with a big wrist the band leaves the watch perpendicular to the housing and doesn't touch the back.
charesa39 said:
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Click to expand...
Click to collapse
If you wear your watch literally on your wrist where your joint moves, then this will be the reason why you were able to break the plastic inserts. By wearing it on my arm, no matter how far I bend my wrist naturally, it doesn't cause any pressure that could break the plastic inserts or the back.
It's likely how you're wearing the watch that's the cause.
deltatux
Related
This product actually does not fit the Captivate correctly, and at least one other XDA member has had this problem as well. It seems to be a manufacturing defect where the bottom-left corner won't close all the way.
What really pisses me off is how Samsung treated me when I called their Accessories Returns department. The first time I called, I was given an RMA number and told the postage pre-paid label would show up in my email. It never did, so I called again a week later and was told by another rep that the "case is actually fine, you just don't know how to install it."
That's right, he told me I was too stupid to install a snap-on case. He continued to stand by that, and I told him to give me his address because I'm sending this garbage back to him. I had to spend $6 out of pocket to send it back.
Just ticks me off.
I'm calling tommorow to get my return set up. It's pretty ridiculous that they would basically insult you on the phone like that. Someone's supervisor is getting lit up if I get any crap like that.
And ditto on the case. Horrible fit. It actually scratched the top of the phone right where the 3.5mm jack is. Never ever thought I would get that bad of a product direct from Sammy.
the case is garbage
So everyone's left side is the side that will not close? To start my left side had a gap at the bottom, now it is the entire left side.
I am still using the case until my amzer snap on shows up. Hopefully it is not a huge disappointment. Once it does I'll attempt to return the case.
My Carbon Fiber case from Samsung didn't fit right either. There was a small but noticeable gap on the left hand (volume) side. The case had a really nice feel to it, although it did feel a little bulky.
I returned mine last week. Waiting to see how the Seidio or 2nd Body Glove cases are.
How'd you get the return label? I couldn't even get them to do that.
Oh and when they processed my return they subtracted out their S&H Cost and the tax on that, too.
Not impressed with them to say the least.
FWIW, I just got off the phone with a knowledgeable Samsung rep. I've ordered, but haven't recieved my case yet and I was going to process the return before I even got it based on the replies to this thread.
The rep said they had an employee meeting, specifically about this case, where a number of employees were given the phone and a case to try and install it. He said that nobody got it installed correctly on the first try.
There is apparently a trick to installing this case. The rep I spoke to was VERY specific when telling me how to install it. Lay the phone screen facing up in the bottom half, line it up, then PAY CLOSE ATTENTION to the "little tabs" when you line them up. He said that in order to install it correctly, you're supposed to line up and snap the bottom tabs first, then push "inward and upward", towards the AT&T logo to get the top tabs to correctly come together. He said that if you do it wrong, the tabs will break.
I am holding off on processing my return until my case ships to me and I have a chance to try installing it correctly.
Redesign?
I thought that I read on another forum that Samsung acknowledged that there was a manufacturing defect and that they were "redesigning" the case? But I could be wrong or the person who posted it was misinformed.
Either way, I did try to install mine every which way and no matter what I did, there was still a small gap on the bottom left. It didn't seem like I installed it wrong, it simply looked like the back piece that met with the front piece in that spot wasn't mold correctly somehow.
WD333 could also be right...
Sent from my SAMSUNG-SGH-I897 using XDA App
imb951 said:
FWIW, I just got off the phone with a knowledgeable Samsung rep. I've ordered, but haven't recieved my case yet and I was going to process the return before I even got it based on the replies to this thread.
The rep said they had an employee meeting, specifically about this case, where a number of employees were given the phone and a case to try and install it. He said that nobody got it installed correctly on the first try.
There is apparently a trick to installing this case. The rep I spoke to was VERY specific when telling me how to install it. Lay the phone screen facing up in the bottom half, line it up, then PAY CLOSE ATTENTION to the "little tabs" when you line them up. He said that in order to install it correctly, you're supposed to line up and snap the bottom tabs first, then push "inward and upward", towards the AT&T logo to get the top tabs to correctly come together. He said that if you do it wrong, the tabs will break.
I am holding off on processing my return until my case ships to me and I have a chance to try installing it correctly.
Click to expand...
Click to collapse
That's exactly how I did mine however I didn't play "close" attention to where the tabs were at... If it takes micrometers to line the freaking case up just to install it then it's a design defect regardless.
Ordered myself a TPU case.
You were right. The case is a POS and doesn't snap together in the lower left corner.
Returning and reporting the rude Samsung representative that I spoke with that refused to admit that there is a blatant design flaw EVEN AFTER SHOWING HER THIS THREAD!
I got the lower portion of the case to snap perfectly...
On the bottom half I simply took a knife and shaved a little bit of plastic on the innerside of the lip so that the top half of the case can snap in all the way.
I'll take pictures when I get home tonight if anyone is interested in the procedure.. Let me know.
Sent from my SAMSUNG-SGH-I897
I did basically the same thing Jeepsdaddy did, I used a small file, but the problem I see with the case snapping together is just that the bottom left tab doesn't have enough of a lip on it. It's smaller than all the others, so I just filed a bit to give it more of a lip, and it's just about perfect now.
I agree you shouldn't have to do that, but it was a rather minor fix. Other than that the case is great, love the look and feel of it.
Peace
Dan
Samsung Captivate Carbon Fiber Case
I also purchased the captivate 'carbon fiber' case. First of all, it is not carbon fiber like I've ever seen. And no the case would not close properly on the volume side. Now when I examined the phone I did happen to notice that on the same side with the problem closing there does seem to be some residual die marks on that side of the phone itself. Now how much that would affect the fit of the case to me is unclear but being that the case itself is such a tight fit who knows. I finally got my case to close properly by deepening the inside of the tabs and cleaning them up with a dremel. It was not perfect but it did work and I bet someone with a steadier hand could have done a better job. I also think the Carbon Fiber case is actually deceptful advertising. Of course when I first got the case I emailed Samsung several times but got no response. When I finally got hold of them over the phone they said it was too late to do anything (past 30 days) Go figure.
definitely not slim, and not cheap, but I've been very happy with this case for my N7-2012.
http://www.thesnugg.com/tablet-case...ather-case-cover-and-flip-stand-in-black.aspx
Will post once I get mine (pre-orders claim to ship Aug 23).
I got my Snugg case today...
what I like: they moved the loop for the stylus (not that I use it) away from blocking the USB port (as it did on the N7 2012 version of the case).
But alas, the case I got is a big fail. Open the case, the N7 turns on.. as you expect... and then when you finish folding the cover back behind the N7... that same magnet has enough pull to turn the N7 right back off
all you have to do is fold the cover back behind and slide it back and forth a little. I never had this problem with my N7(2012)+Snugg.
So I'm returning my case. Maybe they'll get the kinks worked out in a future batch.
EDIT: similar to the 2012 case, I do wish they made it a bit easier to reach the power/volume buttons.. the cut-out on the Poetic slimline is MUCH better for that.
EDIT2: Snugg is sending a replacement.. we'll see if its any better.
EDIT3: the comedy continues.. the replacement they sent was a red iPad case... not much good that will do... have emailed them again and waiting to hear back.
Got my replacement case.. same issue.... so I decided to do a little surgery...
I removed the stitching from 3 of the 4 sides around the tan Snugg logo, and peeled it back. Under that was a layer of light brown tape/paper.. I used a nife to scrape that back, and under that was a magnet which resembles a button battery... maybe 2/3 the diameter of a dime (US).
I used 2 pair of pliers to attempt to snap it in half.. it was fairly brittle, do I ended up with 4 pieces of different sizes.. I 1st tried the largest piece.. maybe ~50% of the original magnet... put it back in place, piece of electrical tape over, and tucked the logo back in place... still saw the problem.
So then I swapped that piece for the 2nd largest (maybe 1/4 of the original magnet).. and so far that seems to be doing the trick. Seems to open reliably from the front, and is NOT detected (knock wood) when the cover is folded to the rear.
I'll give it a few more days, then add some glue to secure the stitching I removed and call it a win.
I've emailed Snugg about this, but so far they are saying "we haven't had any other complaints".. I dunno, since I got one of the 1st cases they made for N7v2, I think that is a premature assessment on their part.
At this point, I hope I have the case I wanted.
RickySmith said:
Well Snugg is a nice case but I dont like that stylus space there...because I dont like to use stylus and more over that space will be more irritating one rather than being useful.....on comparison it with black leather portfolio case...i find that portfolio one is much better...as A case or a cover is a product that should be for the care of tab properly so i prefer that one over snugg...almost same price..but quality of leather portfolio case is much better...but its my personal experience i would say.....
Thanks....
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The stylus loop was at the bottom, blocking the USB port on their case for N7-2012.. they moved it to the top for N7-2013 (so it doesn't block anything now).. I don't use a stylus either, but it stays out of the way for me.
Snugg replied to my email, saying they have now gotten other complaints and are making an adjustment to the magnets in the case. Will be sending a revised case once it is ready.
RickySmith said:
Well Snugg is a nice case but I dont like that stylus space there...because I dont like to use stylus and more over that space will be more irritating one rather than being useful.....on comparison it with black leather portfolio case...i find that portfolio one is much better...as A case or a cover is a product that should be for the care of tab properly so i prefer that one over snugg...almost same price..but quality of leather portfolio case is much better...but its my personal experience i would say.....
Thanks....
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Click to collapse
took a look at the link... I had a case like that for my Touchpad.. never again... I much prefer the Snugg style/functionality... I've had the N7-2012 version for almost a year.. zero fraying... it still is like-new. 2 others in the family have Snugg cases for different tablets, and they've had no issues either. *Other* than this current magnet issue (allegedly being fixed in a new batch of cases), I've seen nothing to suggest Snugg cases are anything but top quality, equal or better than any other "leather" case I've owned over the span of several tablets.
but the nice thing about this is that everyone likes a different style case, and there's something out there for just about everyone at every price point.
I got my rev2 case.. they did more than just fix the magnet... the inside cut-outs are different, and most importantly, they did a carve out around the power and volume buttons, making those much more accessible.
Oh, and by dumb luck, I figured out that the stylus loop can easily tuck in behind your N7, so it's totally out of the way (even tho it didn't bother me anyway).
and the magnet strength seems fixed now.
All in all I can now call this a very good case.
zim2dive said:
I got my rev2 case.. they did more than just fix the magnet... the inside cut-outs are different, and most importantly, they did a carve out around the power and volume buttons, making those much more accessible.
Oh, and by dumb luck, I figured out that the stylus loop can easily tuck in behind your N7, so it's totally out of the way (even tho it didn't bother me anyway).
and the magnet strength seems fixed now.
All in all I can now call this a very good case.
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Click to collapse
Just saw the update on the rev2 case, right after I got done talking to Snugg. The lady at first hesitated, checked with her supervisor then came back. Said they had similar issues and it was fixed, new cases would be aent out to thoae affected meaning you muat first complain to get a replacement. My issues were bad fit, camera slightly blocked front and back. Buttons impossible to find, edge was curled badly, left aide of screen slightly covered, and just now typing this response my magnet kicked my screen off! Just goto Snugg's website and click the chat link they will send out a case once they verify your order number with them or amazon. Glad to hear the updated case looks more like the picture on their website. Waiting for mine now.
jusfartinaround said:
Just saw the update on the rev2 case, right after I got done talking to Snugg. The lady at first hesitated, checked with her supervisor then came back. Said they had similar issues and it was fixed, new cases would be aent out to thoae affected meaning you muat first complain to get a replacement. My issues were bad fit, camera slightly blocked front and back. Buttons impossible to find, edge was curled badly, left aide of screen slightly covered, and just now typing this response my magnet kicked my screen off! Just goto Snugg's website and click the chat link they will send out a case once they verify your order number with them or amazon. Glad to hear the updated case looks more like the picture on their website. Waiting for mine now.
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Click to collapse
hmm.. just looked at the website.. their pic looks like the original rev for N7-2013... the one I got has cutouts above and below the screen ~3/4 the width of the display... vs. their pic show just a cutout for the front facing camera.
EDIT: FWIW I have NO idea why the new cutouts above/below the screen were done this way. the other changes they made, make sense to me.
OMG, what the crap case!
First time I have considered Android Wear. Is this watch worth the $250? Should I look into other any other watches? This seems to be the most reliable watch from what I read and more covered in the dev community.
I randomly jumped the gun. I just went to best buy and remembered that moto 360 was quite a seller. So I just bought one since I have 14 days to return. After almost 2 days, I actually like it. I did update my 360 but battery life to me isn't that good... Might be cause I was constantly on it though. I use Google a lot so it's convenient to me. Don't know what else to tell you, it's all personal preference
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I love mine, but I would caution one thing:
If you're fine with a leather band, go for it.
If you want a metal band, I would wait for the official metal band and not use a third party watch band.
vansmack said:
I love mine, but I would caution one thing:
If you're fine with a leather band, go for it.
If you want a metal band, I would wait for the official metal band and not use a third party watch band.
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Leather should be okay if the leather is good quality. Does the official metal band come with the 2nd gen Moto360?
agentfazexx said:
Does the official metal band come with the 2nd gen Moto360?
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There will be an official metal band sometime in November for the first Gen Moto 360.
vansmack said:
There will be an official metal band sometime in November for the first Gen Moto 360.
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Click to collapse
Is it worth the $250 from a geek standpoint? Will the new toy buzz wear off quick? I do use Google apps frequently but will this watch make me end up using my phone anyway? Just trying to justify $250 for a watch.
I enjoy looking at my watch when I get notifications. Keeps me updated quickly rather than looking at my phone. I like the GPS notification, tells me my next direction on my watch. The apps made me like my watch more (mini launcher, pixtocam, 2048, keep, music, reddit, and wear speaker). I merge my sms with my Google hangout so that I can reply with voice on my watch. when you click the Regular samsung messenger app it just opens the app but that requires unlocking the phone before it opens.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
agentfazexx said:
Just trying to justify $250 for a watch.
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Click to collapse
The decision is for you to make and nobody could help you out of that!
vansmack said:
I love mine, but I would caution one thing:
If you're fine with a leather band, go for it.
If you want a metal band, I would wait for the official metal band and not use a third party watch band.
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Click to collapse
Seems like silly advice. Plenty of people have had luck with third-party bands that cost a small fraction of the ridiculous price Motorola is going to charge for the official one (which no one has yet, so how do you know it will be any better for you?)
thebobmannh said:
Seems like silly advice. Plenty of people have had luck with third-party bands that cost a small fraction of the ridiculous price Motorola is going to charge for the official one (which no one has yet, so how do you know it will be any better for you?)
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Well, I've got 3 cracks on the back of the watch that Motorola will not replace because I changed the watchband. So your mileage (and advice) may vary....
And for clarity purposes, the 360 with the metal band will retail for $299, and the band will be sold separately for $79.99. They announced this and showed it off at launch.
This photo will demonstrate why they recommended waiting:
http://www.androidcentral.com/heres-deal-steel-bands-new-moto-360
That steel band puts no pressure on the underside.
vansmack said:
Well, I've got 3 cracks on the back of the watch that Motorola will not replace because I changed the watchband. So your mileage (and advice) may vary....
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Click to collapse
Is the watchband the cause of the cracks? Sorry, I haven't been keeping up with all of the "cracked back" threads. I was just saying it's not been released / seen in person. If your recommendation was because of the cracking / warranty issue, then I take back my ridiculing of it.
And for clarity purposes, the 360 with the metal band will retail for $299, and the band will be sold separately for $79.99. They announced this and showed it off at launch.
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Click to collapse
I saw the press release. THat's a ridiculous price markup for a band, and my point was it hadn't been released. You're recommending something you've only ever seen in pictures.
This photo will demonstrate why they recommended waiting:
http://www.androidcentral.com/heres-deal-steel-bands-new-moto-360
That steel band puts no pressure on the underside.
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Click to collapse
The point of contact for all bands is the pins, I fail to see how the shape / design of the band would make any difference, but I'm willing to be wrong.
thebobmannh said:
Is the watchband the cause of the cracks? Sorry, I haven't been keeping up with all of the "cracked back" threads. I was just saying it's not been released / seen in person. If your recommendation was because of the cracking / warranty issue, then I take back my ridiculing of it.
Click to expand...
Click to collapse
There are folks who are experiencing cracks who have not switched bands and their return experience has been mixed. The poll elsewhere in this forum seems to suggest that those with steel bands (and skinny wrists) seem to be having the most problems with the back of the watch.
However, Moto is now starting to send emails that say if you switch bands, they will not honor your return request.
thebobmannh said:
I saw the press release. THat's a ridiculous price markup for a band, and my point was it hadn't been released. You're recommending something you've only ever seen in pictures.
The point of contact for all bands is the pins, I fail to see how the shape / design of the band would make any difference, but I'm willing to be wrong.
Click to expand...
Click to collapse
I simply recommended he wait if he wanted a steel band, It wasn't based on price or aesthetics - simply the warranty issue.
The difference in the Moto band and most other steel bands, is the pressure that the end of the band puts on the plastic lip that protrudes on the back of the watch. The Moto band's first flexible joint is outside of the circular watch, and thus puts no pressure on the plastic back. The first flexible joint of the pebble steel is directly under the plastic lip and may be the cause of some of the reported cracking.
Just out of curiosity.... how does Moto know if you replaced the band? I mean, if you send it in for warranty, coudln't you just put the stock band back on?
Thanks for all the info though. Interesting stuff.
Well all and all this kinda bums me out but i'm kinda happy in the end because when I fist seen it I was thinking it was the watch its self but after looking at others watches with other bands on them. it appears my watch band is cracked (chipped). Not sure if I want to try and swap it at Best Buy, Add the 2 year warranty (Witch I usually feel is a rip off) , try and take the plastic pieces out, Leave it alone (but I still might add the warranty?)???? What do you guys think? Did anyone else get their extended 2 year warranty for 50$? I just have a hard time coughing that up when 299$ was allot for me to come off of in the fist place. In all reality I don't want to return it I love the watch and I'am really happy to watch Android wear grow through its early stages just as i did Android. but this is all a bit frustrating for a Device in some ways i'm so happy with.
P.S. On another note can't wait to see the New watch Faces I have herd about that we might see this week and Lollipop 5.0 but I know we have been hearing that for some time now but ill keep my fingers crossed.
Sorry not the best pics its late and not very easy to get a good pic at that angle.
I think you should try to have it swapped for a new one. The crack might have an impact on water resistance, especially when it's as significant as the one you have.
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
i bought the watch thinking Hey its Motorola, the best design etc. only to find this VERY VERY flimsy cheap plastic back cover which flex and bends on any presure.. WHAT WERE THEY THINKING?!?! I waited untill they released the metal band version , paid BOOCOO for it only to find this weak spot on the back. Now I am paranoid about having anything including the band touch the plastic backing. Im expecting any day to have cracks in the back with normal usage. Motorola better replace this thing imediatly when I find ANY cracks, this better be a no brainer exchange at least up to a year after purch. I will not except any excuse for NOT replacing this thing with type of fatal flaw in the design. they knew about the backing. Im sure its fixed in moto2 coming soon.... this seems like the samsung 1 gen watch all over again....
Moto should fix the back ASAP and offer replacement backings or watches to anyone who has paid primi pricing for this first gen watch.
I was contemplating on buying the official metal band, as I thought that the spacers would prevent back cracks. Seems like I just have to wait for my Steelconnect adaptors to arrive.
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
From what I can see after taking the band off its only the plastic pieces for the band that are cracked the back of the watch is fine.
vansmack said:
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
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Click to collapse
Same. I already bought an aftermarket brand metal band and was about to spend the full $80 on the motorola band just to get that plastic spacer. Glad I saw this post first!
MrGorillaNoodles said:
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
Click to expand...
Click to collapse
This is good advice. I called over the weekend and chose the pay up front option. The replacement watch was at my house by Wednesday, and I am a happy camper. Save for my new fear of the plastic spacers not preventing more cracking....
Interesting! Was this Twit removed?
Not yet.
It's up on Instagram.
https://instagram.com/p/6X5y-2RSSk/
It should be a matter of days now. Weeks at the most.
Post appears to be gone?
I'd be really surprised if Moto put out another 360 with the flat tire. It doesn't bother me, but it's been a big source of criticism, and others have put out wearables with light sensors without having it, so....
Two sizes
http://9to5google.com/2015/08/14/mysterious-motorola-360s-360l-fcc/
I'd be buying this in a heartbeat, except that Motorola has decided to screw customers over by charging them $25 for in-warranty repairs unless they're willing to wait weeks for a swapout -- giving your credit card details and having a hold placed for the entire retail price of a new watch is no longer enough. My watch just succumbed to the cracked back syndrome, even though I have treated it like gold dust and never changed the strap. Whenever the replacement finally shows up, I'll use it until it dies and then buy it with any product *except* a Motorola.
They need to put a speaker & camera on it, that'd really make me want to upgrade over the original one, otherwise its just meh.
Also whats the relevance of that thing in the background? Is it a cat, dog or feather?