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Is there a way to cause a hardware problem of some sort so I could use my warranty and get my phone exchanged?
Put it in a microwave oven for a couple of seconds??
With respect, if you want to exchange your device, isn't it because of hardware failure? If it's software, shouldn't a hard reset fix your problems?
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
a 9V battery across the battery terminals probably isn't healthy for the phone...
jasonjoo said:
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
Click to expand...
Click to collapse
I might suggest taking a hammer to the interface between your keyboard and chair.
I know that if you ruin the top right pin on the USB port the phone won't charge anymore. I'd say that warrants a warranty. Don't you have to pay like $70 now to get a replacement, or are you going to wait 2 weeks?
I'm remembering that everyone was griping about the cost of the TP2 when it was first available... and now you want to exchange a fully working phone???
stop causing the rest of us to pay higher prices.
Instead of exchanging the phone, why not pay to have the scratched pieces replaced... using your money instead?
jasonjoo said:
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
Click to expand...
Click to collapse
Tough luck. But that is not what warranty protects it from. Had you wanted protection from that sort of accident you should have bought the plan through your cell phone provider. Falsifying hardware failures is not only wrong, it jacks up the price, and increases headaches for people who have ACTUAL warranty issues!
So goodluck with the attempt to wreck your phone, I'll laugh when I read the post about "HELP I MICROWAVED MY PHONE AND HTC WONT WARRANTY IT, HOW CAN I FIX IT?!?!?!"
Seriously, wtf.. it's dumbasses like you that cause this phone to be $600 in the first place.
Okay, this is a "sure fire" way of causing a hardware failure. You have to follow these steps in order or it will not work.
1. Find a high-voltage source. This may be your local hydro-electric transmission tower or the third-rail in any subway system.
2. Hold phone in one hand.
3. Use other hand to touch the high-voltage source.
And after some smoke and mirrors, your family/people in your last will and testament will be forever thankful for the new phone.
I am SO determined my new phone would stay looking new as long as possible that I've had my BNIB TP2 sat in it's box for 5 days now, waiting for the invisiSHIELD full bodykit to arrive from the USA - which arrived today! \o/ ... and it turned out I'd ordered the wrong one! /o\
... so now I have to wait another 10 days awaiting the correct version... *sighs*
However, I really REALLY want this phone to STAY looking as good as new, so I wait & carry on using my Kaiser in the meantime... by the time the new kit arrives hopefully WinMo 6.5 will be out too so it's no biggie waiting 10 days: I expect to get 2+ years out of it after all.
Joe
P.S. I've taken it out 3 time so far & stroked it *sob* then carefully put it back in it's little plastic bag. Soon My Preshusss..... soon.....
Joe Pinball said:
I am SO determined my new phone would stay looking new as long as possible that I've had my BNIB TP2 sat in it's box for 5 days now, waiting for the invisiSHIELD full bodykit to arrive from the USA - which arrived today! \o/ ... and it turned out I'd ordered the wrong one! /o\
... so now I have to wait another 10 days awaiting the correct version... *sighs*
However, I really REALLY want this phone to STAY looking as good as new, so I wait & carry on using my Kaiser in the meantime... by the time the new kit arrives hopefully WinMo 6.5 will be out too so it's no biggie waiting 10 days: I expect to get 2+ years out of it after all.
Joe
P.S. I've taken it out 3 time so far & stroked it *sob* then carefully put it back in it's little plastic bag. Soon My Preshusss..... soon.....
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Click to collapse
wow dude are u serious?? Its a fuking phone not a damn pricless piece of art... Jeez
omaralt said:
wow dude are u serious?? Its a fuking phone not a damn pricless piece of art... Jeez
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Click to collapse
Understood his dilemma. The phone is expensive, and I would like it to stay as new as possible. Until now, I still don;t care to use a cloth to wipe the screen, even thou i had screen protector on it. sigh
quid246 said:
Okay, this is a "sure fire" way of causing a hardware failure. You have to follow these steps in order or it will not work.
1. Find a high-voltage source. This may be your local hydro-electric transmission tower or the third-rail in any subway system.
2. Hold phone in one hand.
3. Use other hand to touch the high-voltage source.
And after some smoke and mirrors, your family/people in your last will and testament will be forever thankful for the new phone.
Click to expand...
Click to collapse
I've taken, my phone, and put it in the engine compartment of my car with a sparkplug wire off, and let, the voltage from the coil, nearly 50,000 volts, arc through the phone with nothing.
as for putting it in the microwave, the first thing to go, will be htte LCD display, and the thin touch film over it, and I'm sure broken screens are not covered..... also tried
just take, a very small screw driver or a tweezer, and scrap off a diode, or resistor, or whatever
I'm sure rectal insertion would kill it.
its been my experience with WM phones & TmoUS that if you tell them there's a problem & that it continues to persist even after a Hard Reset, they'll warranty exchange it. So... just makes something up... I doubt they actually try to verify all claims.
if your doing it over the phone
Just keep telling them that the phone stops when it says t-mobile or whatever
, yes them with all there directions for hard resets, and keep telling them it freezes,at the boot up, they'll swap it
A pristine phone is not what makes you cool, hth.
Well, within 6 months there is a new phone out that I lust after so I want an excuse/justification to get the new one. That's a good reason to let it deteriorate quickly.
Leo here I come
This review is for a Sony Xperia Z Ultra, but UtorCase is tailor made for over a thousand other smartphones at https://www.shapeways.com/shops/utor-case where you can search for your phone name. If you cannot find your phone just shoot an email to the UtorCase designer, that is how I finally got one made for my extra large Phone. :laugh:
Disclaimer:
I have been nagging the designer for a Xperia Z Ultra version for a long time and finally he did it. I bought it on my own money first but after chatting with him as he wanted me to let him know how I liked it, I commented that I was going to post a review of it and he offered to refund my money for me taking the time to post a review. So, I like to make this clear because even though I am a LONG time member here and never have tried to do shady businesses, well..someone is always going to be a smart ass about it.
So with that said...Greetings!
So, as I have a BIG phone, the Xperia X Ultra, I have been looking for a way to play my games with a PS3 controller (specially emulators). Unfortunately the ones like MOGA that I was using before cannot hold my Phone plus I much prefer the PS3 controller.
So finally I found this UtorCase design which is simple and effective. As you can see by the pics, you just wrap this around your controller and it locks in perfectly.
If it can hold my phone when lying on bed to play games then it can hold any phone!
Please notice in the close of up pictures that my phone wont fit perfectly because I have a glass protector which adds .4 thickness and YET, as you can see on one of the pictures, it is so good at keeping it in place that even when not fully fitting, I can play with it lying on bed without it falling off. :good:
The material is also very light and gives the impression of not being tough yet it is.
Of course with anything designed for one single device there is always the situation of when you upgrade the phone you must buy another but to me, I dont upgrade right away since usually you need to wait a generation after yours to get real improvements and for all the enjoyment I will get from it, it is well worth the money.
Thanks for reading! :good:
Honestly I think this product is over priced, as a brand new Linx 7 only costs £39.99 in UK and this piece of plastic will cost £23 includes shipping, bearing mind, it is only a pure piece of plastic regardless how awesome this idea it is. I'm not going to buy one but good luck if you have already god it.
saga642 said:
Honestly I think this product is over priced, as a brand new Linx 7 only costs £39.99 in UK and this piece of plastic will cost £23 includes shipping, bearing mind, it is only a pure piece of plastic regardless how awesome this idea it is. I'm not going to buy one but good luck if you have already god it.
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Click to collapse
mmmm considering you are replying to this TWO YEARS later, things have probably changed on the market.
Plus I dont see how first one item relates to the other because I dont see that tablet you are mentioning holding my controller. At the time there were pretty much no alternatives for this phone and a controller so you know...supply and demand.
Also, I dont see how shipping charges are at the sellers fault. You live in UK and I doubt international buyers were his primary target.
In any case, not sure why you say "good luck if you already got it"...I mean I provided photos of it holding my phone and did a review of it which I thought you have read before posting but looks like you didnt read much...
Regards
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Wow... Just wow is all I have to say.
Premium materials. Hyped for ever.
Think I'm just gonna stick with my leather for now and remember this going forward.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Mine just snapped, same thing. No way in * am i going to send this back and wait four months for a replacement that will most likely have dead pixels or other issues after the h**l ive been through getting this one shipped to me from them the first time and all the cracked backs for other people with OEM bands that are leather. If they refuse to send me replacement plastic links at no cost free expedited shipping I'm going to file every consumer fraud report on them that exists after the bs they are putting me and others through with the nexus 6.
The content should speak for itself
Ryan: Hi, my name is Ryan. How may I help you?
Gary: Hi My name is Gary, My email is ************@gmail.com, I just spoke to a representative Eddie over at moto maker online chat support, reference number 141129-015287. I have a 22mm natural steel moto360(Serial #P0******GX) that I have had for less then a week. Before this version I had the horween leather version bought from best buy, I returned the leather version within 14 days because the back of the watch cracked from the leather strap putting pressure on the plastic back(Sic design flaw). I ordered the 22mm natural steel band version from you directly online at your site with moto care insurance. Today the plastic link that you added between the 22mm steel watch band and the watch body to correct said design flaw snapped on one side -- this IS a user serviceable part, when you purchase the 22mm natural steel watch band for $80 seperately it comes with this tiny plastic peice, and users are able to get new metal links sent to them when requested as well which are much harder to put on yet are STILL user serviceable parts. Well, Eddie insured me I could have a replacement plastic link protector peice sent to me and gave me this number to call to speak to the moto360 specialists: 866-320-4780 Well I called them, I spoke to jose who told me that I would have to return the watch and wait two weeks for a full replacement, this is absurd, there's not a damn thing wrong with the watch or watch band, I demanded to speak to the manager, and Jose hung up on me. I'm not returning my watch and going without it for two weeks after the hell ive been through just to get a tiny plastic peice worth less than a penny -- if that's the case I'll just wait until the back of the watch completely snaps or smash it myself because you guys created a faulty design and then motorola is out more money not me as they will have to replace it no questions asked. If there's some other resolution here I would be glad to hear about it as would everyone else with this problem over on xda and the other android forums who I will be reporting to with our chat transcript, any support is appreciated.
Gary: See this link: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ryan: This is for repair?
Gary: Yes.
Ryan: I do apologize for that.
Ryan: Let me transfer you to right department, is that okay?
Gary: It seems like alot of time and trouble to go through to get the tiny plastic user servicable part.. you know? Thank you. That would be very appreciated.
Ryan has disconnected.
Mak: Hi, my name is Mak. How may I help you?
Gary: Hi Mak, I'm not sure if you can, I hope so! Are you able to see the previous chat transcripts?
Gary: Let me say ahead of time I'm in a real bad mood after dealing with some of the phone support guys at moto, so please don't take it personally.
Mak: I understand you with that.
Mak: Yes I can see the previous chat transcript.
Mak: Please give me a minute to read it first.
Gary: If this isn't a user servicable part you guys can send out -- you really have to make it one.
Gary: the watch band is supposed to be user changable.. it's just a tiny plastic peice that slips over the band when you attach the band.
Gary: They added it to prevent the problems that were happening with the backs cracking on the leather versions.
Mak: Will this for the Moto 360 device?
Gary: Yeah exactly. the 22mm natural steel moto360
Gary: In this link there are photos of the peice: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Gary: there's alot of people that are popping up on the various android forums that are having this issue.
Mak: In this case sir since you have reached the Technical support for Android phones, I have to give you a call and transfer you over to our Moto 360 department.
Gary: Would it be possible to get the number for the moto360 specialists? was it the correct number before?
Gary: It seems silly that they want to spend the time and employee resources instead of sending me the tiny plastic peice that's worth less then a penny
Gary: they don't have them to spare with the nexus 6 stuff going on
Mak: Sure. Please give me one minute.
Mak: Here is the number that you can call 8663204780.
Gary: That's a bummer, that's the number I called previously..
Gary: Is there a way you could escalate this to some one in charge of moto360 returns and repairs? they really need to be made aware of this issue
Gary: if we are allowed to change watch bands ourselves.. and this plastic peice is a part of the band.. it seems it should be a user servicable part
Mak: Yes. I will and I will let our higher management know about this as well.
Gary: Thank You Mak.
Gary: I really appreciate that
Mak: You are very much welcome.
Mak: Will there be anything else?
Gary: I'll try again with the moto360 phone support. Have a good holiday season mak
Mak: Happy holiday as well Sir.
---------- Post added at 06:44 PM ---------- Previous post was at 06:41 PM ----------
So i'm just going to wear it until the back snaps, then take a sledgehammer to it and send it back to them in peices in an envelope for return.
I'll continue to do this until they fix the user support problems, eventually they will get tired of me costing them money on watches.
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
garymaurizi said:
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
Click to expand...
Click to collapse
Yeah. I decided to return mine and not even bother with an exchange. I don't want to have to worry about RMAing it every month for a cracked back, especially since it appears to be a lottery on whether you get a good unit or not. Since I LOVED having an Android Wear device, I knew I'd miss having one. So I lucked out and picked up a LG G Watch for $80 + a $50 Google Play credit from Best Buy yesterday (so probably cost me like $40 after selling the code for like $40). Yeah, it's not as pretty as the Moto 360 is, but that price was too good to pass up. Hopefully, it should get me by until they fix the issue or come out with the 2nd gen 360. Having notifications at a glance is so much more convenient than I ever thought it would be. Good luck to you and everyone waiting for them to rectify the issue. I really do hope Moto get their act together for you guys.
My watch had the black plastic piece break as well after two weeks. Of course it happened after the two week best buy return period. The black piece is still installed, just had a few pieces break off. I figure I'll wait a week or two for a Motorola response.
I'm on my 2nd watch. Bought it from BestBuy and got the 2 year replacement too. They took the first one back because of the cracked back. It was a full semicircle from each side of the band. I googled a bit and found Moto saying its a warranty issue for cracking backs. I'm extra cautious now with mine. Even if its not an issue and no one ever sees it, I know the crack is there. I have about 21 months still of replacements from BestBuy. My bet is that a new model will be out within 2 years and eventually I'll get store credit towards a new one.
One of my little black spacers just cracked too. Only been wearing the watch since Christmas. Any updates on the people just trying to get this one piece replaced?
Ill have to try to contact moto when I get off of work today.
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Well after reading about all the cracked backs due to the steel bands I have decided on remains with my leather band.
The design of the 360 is fantastic look wise but has an inherently bad flaw due to the position of the band and pin locations. Yes there is a design flaw.
I have had other Moto products, I had a Moto x first generation and very familiar with moto's design flaws. The Moto x had a Kevlar back which cracked and yes mine did crack in around the volume and power buttons.
I guess sometimes beautiful designs don't always work as planned.
I do think Moto has and will improve upon their next generation Moto 360 or design pin attachments that sits tight in the band slot.
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
flashallthetime said:
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
Click to expand...
Click to collapse
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
jarsh92 said:
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
Thats the one
I
agentaaron said:
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
Thats the one
Click to expand...
Click to collapse
Pretty close, although I would prefer if that extension pin would be fixed. I would have also preferred if screws would be used rather than the typical expansion wrist band pins, this would allow for much easier and user friendly customization
Just and update. Going the twitter route worked out well. Received two plastic spacers today priority through FedEx. All I had to really do was send a pic in an email.
I did go ahead and order the m180 from steelconnect for when these spacers break. Might have to get another band as the moto band probably won't look right with it. Will have to wait and see.
Overall I was impressed with the moto support I had through twitter/email.
Sent from my Nexus 7 using XDA Free mobile app
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Congratulations on getting some help through twitter! What users helped you out in receiving your information?
call this 1-800-734-5870
they are aware. they are sending me a pair and i requested if possible to give me 4pcs and they said yes.
i hope the plastic on my black metal band doesn't give out
since i'm in Canada, i'm not sure i'll receive the same level of support
I guess it pays to have a big wrist. I've had my 360 since September with a bunch of different bands both metal and leather with no cracked back. But, with a big wrist the band leaves the watch perpendicular to the housing and doesn't touch the back.
charesa39 said:
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
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If you wear your watch literally on your wrist where your joint moves, then this will be the reason why you were able to break the plastic inserts. By wearing it on my arm, no matter how far I bend my wrist naturally, it doesn't cause any pressure that could break the plastic inserts or the back.
It's likely how you're wearing the watch that's the cause.
deltatux
Well all and all this kinda bums me out but i'm kinda happy in the end because when I fist seen it I was thinking it was the watch its self but after looking at others watches with other bands on them. it appears my watch band is cracked (chipped). Not sure if I want to try and swap it at Best Buy, Add the 2 year warranty (Witch I usually feel is a rip off) , try and take the plastic pieces out, Leave it alone (but I still might add the warranty?)???? What do you guys think? Did anyone else get their extended 2 year warranty for 50$? I just have a hard time coughing that up when 299$ was allot for me to come off of in the fist place. In all reality I don't want to return it I love the watch and I'am really happy to watch Android wear grow through its early stages just as i did Android. but this is all a bit frustrating for a Device in some ways i'm so happy with.
P.S. On another note can't wait to see the New watch Faces I have herd about that we might see this week and Lollipop 5.0 but I know we have been hearing that for some time now but ill keep my fingers crossed.
Sorry not the best pics its late and not very easy to get a good pic at that angle.
I think you should try to have it swapped for a new one. The crack might have an impact on water resistance, especially when it's as significant as the one you have.
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
i bought the watch thinking Hey its Motorola, the best design etc. only to find this VERY VERY flimsy cheap plastic back cover which flex and bends on any presure.. WHAT WERE THEY THINKING?!?! I waited untill they released the metal band version , paid BOOCOO for it only to find this weak spot on the back. Now I am paranoid about having anything including the band touch the plastic backing. Im expecting any day to have cracks in the back with normal usage. Motorola better replace this thing imediatly when I find ANY cracks, this better be a no brainer exchange at least up to a year after purch. I will not except any excuse for NOT replacing this thing with type of fatal flaw in the design. they knew about the backing. Im sure its fixed in moto2 coming soon.... this seems like the samsung 1 gen watch all over again....
Moto should fix the back ASAP and offer replacement backings or watches to anyone who has paid primi pricing for this first gen watch.
I was contemplating on buying the official metal band, as I thought that the spacers would prevent back cracks. Seems like I just have to wait for my Steelconnect adaptors to arrive.
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
From what I can see after taking the band off its only the plastic pieces for the band that are cracked the back of the watch is fine.
vansmack said:
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
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Same. I already bought an aftermarket brand metal band and was about to spend the full $80 on the motorola band just to get that plastic spacer. Glad I saw this post first!
MrGorillaNoodles said:
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
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This is good advice. I called over the weekend and chose the pay up front option. The replacement watch was at my house by Wednesday, and I am a happy camper. Save for my new fear of the plastic spacers not preventing more cracking....
Hi all,
I've recently come back into the android fold and I'm currently using the Nexus 6P (fantastic phone btw) and now I'm branching out to other android devices.
I've always wanted a smart watch and I feel now is the time to dive in. After a lot of research that's left me with two options and I'm torn between the Moto 360 (46mm) and the Huawei watch. I've read countless reviews and they both have their pro's and con's, such as cost, display, battery, looks, functionality and I've read into the issues surrounding the charging cradles which only makes my decision more difficult.
I'm all for customization and can spend hours on XDA reading and trying tings regarding my phone and android in general which made me take note of in terms of support and activity the Moto 360 has a lot more attention on XDA, I appreciate that this is most likely due to the Moto 360 being more main stream and has been out for longer, not to mention the V1 lead the charge for android wear but user support is very important to me.
At the moment I'm not sure how I feel about the flat tyre which appears to most of the gripes for the 360 however on investigation several watches faces appear to have overcome this issue to some extent and many users after some time appear to have forgotten all about it, plus it does serve some practicality with the ambient display so it's not all bad.
Any thoughts? Pro's and con's? Have you owned both watches or come from the 360?
Hua Wei watch has sapphire crystal. Enough said.
Sent from my LG-H815 using Tapatalk
Sounds like you want moto 360. Both are great. Huawei watch much more nicer and more classy expensive looking. Moto has it in bigger size as well, so if u like bigger watch faces then you need moto.
I personally love my black Huawei. It is worth every penny. I could care less about customization and user support forums. I buy technology to help me save time in my busy life. I don't have time nor the interest to be reinventing android wear on my watch.
Sapphire
sinple said:
Hua Wei watch has sapphire crystal. Enough said.
Sent from my LG-H815 using Tapatalk
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Bingo! Can't say enough about the durability of this watch also. Only wish it were more water proof.
---------- Post added at 06:35 AM ---------- Previous post was at 06:30 AM ----------
I don't believe the moto has a speaker either.....does it? Plus have you seen the display on the moto in ambient mode? Holy s...! It's completely pixilated. When I'm inside the house,office,mall, anywhere other than outside,the huawei ambient mode is easily visible, and completely crystal clear. No pixelation. The watches are in these ambient modes most of the time,especially if you have tilt to wake off like me. Please watch videos on you tube comparing this ambient mode with the moto.....its so nasty and ghetto looking.
My decision came down to the fact that the Moto 360 had a flat tire. I wanted a fully circular watch. I think the biggest downside to the Huawei Watch is the horrible charging mechanism. It's a pain to work with especially when I have to quickly charge my watch using a portable charger and throw it in my bag.
Hi all,
After much consideration I ended up ordering the 46mm Moto 360. It basically came down to price at the end of the day. The Huawei watch is £329 with the standard leather strap, I was able to order via a discount code a 46mm Moto 360 with a 22mm metal band and a micro Knurl Bezel for £280. Both are added extras above the standard Moto 360.
I may come back to the Huawei watch as I'm still concerned about the flat tyre and pixel density, however given the extras, screen size and the cost I felt it was too good of an option to let go.
Thanks for all the advice above!
redeuxx said:
My decision came down to the fact that the Moto 360 had a flat tire. I wanted a fully circular watch. I think the biggest downside to the Huawei Watch is the horrible charging mechanism. It's a pain to work with especially when I have to quickly charge my watch using a portable charger and throw it in my bag.
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I am surprised about the dislikes of the HW charging mechanism. I own both HW and Gear S2 Classic. I see no advantage or disadvantage of either charging means. I hold the HW just above the dock and it snaps in place - nothing difficult. Even when using a portable charger in my bag, while hardly ever needed though, the HW stays connected to the dock. Same with the Gear S2. It is also easy to put gear on dock as it snaps on, but I am not especially pleased that there are no connector pins. I just don't care....
I haven't checked yet if Gear S2 remains docked in my bag. I think the HW is better locked though.
tinker_tf said:
Hi all,
After much consideration I ended up ordering the 46mm Moto 360. It basically came down to price at the end of the day. The Huawei watch is £329 with the standard leather strap, I was able to order via a discount code a 46mm Moto 360 with a 22mm metal band and a micro Knurl Bezel for £280. Both are added extras above the standard Moto 360.
I may come back to the Huawei watch as I'm still concerned about the flat tyre and pixel density, however given the extras, screen size and the cost I felt it was too good of an option to let go.
Thanks for all the advice above!
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Actually I only paid £289 on Amazon for the black leather strap. I then bought a brown leather, a stainless steel band and mesh band on Amazon, pretty much identical to the originals and spent about £320 in total. Not bad for the watch and 4 straps!
Sent from my Nexus 6P using Tapatalk
I got a pretty good price on my Huawei Watch a week ago. I live in EU but ordered from USA. Even with import tax and 2 day delivery it was still cheaper than anything in the rest of the world (and I checked). It ended up costing $427/£290/€390.
I ordered silver with leather band which I am not a fan of but mesh is already on the way. Hopefully it doesn't look too feminine.
I did get stupid USA charger which is useless in Sweden, but I have a converter at home (and it costs anyway like $5) so it's all good.
This is the watch I bought, although mine was cheaper at time. $310 or so, probably some Christmas price cut:
http://www.amazon.com/gp/product/B013LKLIB0?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00
I decided to order both!, I ordered the Huawei watch through Amazon at £329 with the metal strap. I felt safer in the knowledge the strap is made for the watch and comes under the same warranty with Amazon, plus Amazon are so good with returns I thought why not?
I haven't played with it too much yet as I am *still* awaiting on the moto 360. They've had the order since the 27th December but they've yet to dispatch it despite the order page saying it's ready to go.
First thoughts are - The presentation on this product is fantastic, it felt like I just bought an expensive piece of kit (technically I did?) The box, the decorating, the presentation was all very well done. It felt like a first class way of putting their device on display and for the first time in a long time, I spent so much time admiring the detail and effort that must of went into making this. However, whilst it is incredibly fancy I couldn't help but feel that once my excitement wore off, that this poor box will go into storage never to be seen and ideally with that in mind, would have liked the box it shipped in to be less deluxe so that the overall watch price would have been reduced.
The watch face feels small, which is odd as I don't even have anything to compare it to, I haven't worn a watch in months and like I said the 360 isn't here, but yet the screen feels small. The watch feels premium, screen is clear and crisp. Battery life seems better then I was expecting but again, I haven't dabbled with it too much just encase I return it.
The charging base seems a pain and could have been done better I feel. Why not have Qi charging? Or at least a decent stand? On that note, why not put that fantastic presentation box I mentioned to use and have that be part of the charging cycle.
The watch appears to be laggy, it doesn't seem fluid between the cards, or getting into the menus. Again I haven't set this watch up or spent that much time getting to know my way round it, plus with it being fairly new firmware updates should iron this out.
Overall I am happy with the watch, the box, the style, the feel and even the screen despite me thinking that it's kinda small. It's a lot of tech under a watch screen which is nothing short of amazing. However the cost of £329 is hard to swallow, I may return it for the leather strap one at £289 or may return it in favour of the 360 (if it ever gets here!)
I have used several watches. The Hauwei does lag some. I notice it more going into settings, it takes a second to open. Sometimes I think I missed a tap, but a second tap makes it go haywire. The hardware is identical to other watches that are smooth as butter, so it has to be a software setting. Perhaps they have the min cpu speed to slow or something. I dunno. It could be ironed out with an update or custom kernel.
The charging dock is kind of a pain compared to others. My LG G Watch has the same setup except the dock had a contoured lip around so it would slide into place with ease. It was also square = easier to align. The circle hauwei, when I dock, I have to semi spin it until it latches in. Even my ZenWatch2 just had a small magnetic clip and would snap on almost automatically.
The Hauwei is small. For me thats great because I am a smaller dude. My LG and Asus were big. The ZenWatch2 was good because of the curved screen. But my friends always called it my iPad Mini Watch.
The Motorola 360 has nice features but lacks a very important one; no speaker. And trust me, it is very important.
Heres why:
A watch is designed to give you personal freedom away from your phone. So I tend to not cling to it as much. It gets left on my desk, couch, charger, etc. When a call comes in... you find yourself scrambling to get to your phone. You typically do not have time to grab it and answer it, without some sort of awkward silence where you answered it from the watch and still in the process of grabbing the watch. Also when I am oncall for work, and in my pool swimming, I can dismiss unimportant emails and grab calls without having to kill myself trying to get out, dry off, and answer it before it goes to VM.
Food for thought. The speaker support was what I was waiting on to upgrade my LG G Watch. If you are going for just a cheap round smart watch, just buy the Moto 360 1st gen. I don't see the difference between them. Still has the flat tire and ****ty battery life.