[Q] Kies and MTP - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

I saw several times that my phone is getting Android 4.4.4 in some places, and to get it, I have to install Samsung Kies and you know, Firmware Upgrade, etc...
The only problem I have is that my computer doesn't recognise my phone, only says that it is an error with the MTP driver, and this doesn't let me to install the Firmware Upgrade.
HELP!
Phone: Note 3 Neo LTE (SM-7505)
PC: I think the specs doesn't matter, maybe the version of Windows does.
Actually running Windows 7 Home Premium - 64 Bits

AdBorCab said:
I saw several times that my phone is getting Android 4.4.4 in some places, and to get it, I have to install Samsung Kies and you know, Firmware Upgrade, etc...
The only problem I have is that my computer doesn't recognise my phone, only says that it is an error with the MTP driver, and this doesn't let me to install the Firmware Upgrade.
HELP!
Phone: Note 3 Neo LTE (SM-7505)
PC: I think the specs doesn't matter, maybe the version of Windows does.
Actually running Windows 7 Home Premium - 64 Bits
Click to expand...
Click to collapse
Note 3 Neo didn't get 4.4.4 yet...
Also you can check for update from your mobile settings...
If your computer doesn't recognize your phone: make sure you use the original cable and try to plug the usb cable in The back of the case straight without additional cable.
And make sure you have latest ver of kies.

Really?
It didn't?
Look at this picture.
It's in Spanish but i'll transate it
Firmware upgrade 4.4.4 for Galaxy S4 (both versions Snapdragon and Exynos) and Galaxy Note 3 neo is on the final phase of developing and it's estimated to be released on November
This is a post of 2014, so I don't really think that our FU will take to much to get to our phones.

Related

[Q] Still cannot transfer files between GNote 2 and Mac

Hello, I am using an unrooted Galaxy Note 2. Model number: GT-N7105. Android version: 4.1.1. Mac OS X 10.8.2. I downloaded the latest version of Keis from Samsung. It kept trying to connect forever. I tried Anroid File Transfer a month ago and it also did not work. I recall that when I was using Galaxy Note, there was an usb option under Wireless and network. I cannot find it on my Galaxy Note 2 anymore. What is the best way to share files between Galaxy Note 2 and Mac Mountain Lion? Thanks.
When you launch KIES on the Mac for the first time, there's an option on one of the menus to install the drivers. I don't quite remember where (I only have a mac at work) but select it with the phone disconnected, reboot and it should start working.
Sent from my GT-N7100
for transfer you need android file transfer
http://www.android.com/filetransfer/
Απ: [Q] Still cannot transfer files between GNote 2 and Mac
hajime_android said:
Hello, I am using an unrooted Galaxy Note 2. Model number: GT-N7105. Android version: 4.1.1. Mac OS X 10.8.2. I downloaded the latest version of Keis from Samsung. It kept trying to connect forever. I tried Anroid File Transfer a month ago and it also did not work. I recall that when I was using Galaxy Note, there was an usb option under Wireless and network. I cannot find it on my Galaxy Note 2 anymore. What is the best way to share files between Galaxy Note 2 and Mac Mountain Lion? Thanks.
Click to expand...
Click to collapse
No more USB option. I thought I would have problem with that but without that my pc (I sell my MacBook) see the note2 as an external USB(both phone and sd card). Check if it's the same at Mac. If not and you want just to transfer files check also kies air from market. You open it at your phone and it gives you an address that you put into your browser and a code. For the same job I use file expert which has cleaner interface
deadlyheart4u said:
for transfer you need android file transfer
http://www.android.com/filetransfer/
Click to expand...
Click to collapse
Android File Transfer doesn't detect the Note 2 from any of my Macs. No such problem with my Nexus 7 and Nexus 4.
Kies works fine though.
Regards,
Dave
Sent from my GT-N7100 using Tapatalk 2
Doesn't work. It keeps asking me to connect an Android device even I have already done so.
I tried Keis under Windows. It keeps saying that my device is locked even I have entered the pin to unlock it already.
Could that be something wrong with my device?

[Q] Update to Jellybean using Kies fails

Hi,
So I have a brand new SII that T-Mobile sent me when my old one's power button broke. The phone was running unrooted, stock Android 4.0.4
I decided to upgrade to Jellybean as discussed here, and by following the directions on T-Mobile's website. Before I started, I double checked that I had Android version 4.0.4, and that my baseband version was T989UVLI1.
Downloaded Kies, updated Kies to the latest version, turned on USB debugging, plugged in phone, started upgrade.
Got a message saying upgrade had failed, and to try Kies firmware emergency recovery. I've tried running emergency recovery a few times with no luck.
Any suggestions on what to do from here?
Yea just root it and then install the rooted version of the new update.
So apparently not all USB ports are created equal. I switched ports on my Macbook Pro and firmware recovery worked like a charm...must be a driver issue with Kies.
B. Dre said:
Yea just root it and then install the rooted version of the new update.
Click to expand...
Click to collapse
I figured rooting wasn't the best idea since the firmware was already screwed up...as long as it got screwed up from Kies + T-Mobile's instructions I could get a new phone, but if I tried rooting and the phone was already so screwed up that it didn't work, then they might have raised a stink about the warranty.
GilEste, which macbook do you have? I just upgraded to the latest one and can't get my phone to communicate to either of my USB ports.
Sent from my SAMSUNG-SGH-T989 using xda premium
phil.culler said:
GilEste, which macbook do you have? I just upgraded to the latest one and can't get my phone to communicate to either of my USB ports.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
I have a mid 2012 macbook pro with retina display. For me, Kies detected the phone from both ports, but kept having errors with the left port. The right port worked for emergency firmware recovery.
The exact same thing happened to me. The update failed and emergency recovery failed.
I tried a different PC and it could not recognize the phone (on that one for some reason kies was locked at 25% cpu of 4 cores and running really slow).
I went back to the original PC and tried different ports, even a USB 3.0 add-on card without success.
I will try exchanging the phone today, but I still want to take the replacement to JB and I have another 2 phones that need the update.
Thanks
I got the replacement phone and almost immediately tried the update on yet another PC. This time the update was successful and I am seeing how things go. Now I have 2 more phones to update.
I don't know why it worked this time, but on the other PCs it would sometimes fail to detect the phone right away and might require unplugging and plugging back in.
On the PC that worked it did not have any issues. Maybe if there are any issue prior to the update, that is a sign that you should try a different PC.

[Q] HELP Firmware Won't Upgrade

I can't fine a forum for the T-Mobile Galaxy S2, so I'm posting this here.
I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager I see an exclamation point on Samsung Mobile USB CDC composite device and it says the device couldn't be started.
I've checked that I have the most current drivers, which I do. I've uninstalled then and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. I just don't know what to do.
Can anyone provide any advice or help? I've sent about 11 hours on this over two days and I'm running out of ideas.
-Paul
Sticker on the phone chassis under the battery; what does it say ? I think your question probably belongs here but we'll check just to be sure.
MistahBungle said:
Sticker on the phone chassis under the battery; what does it say ? I think your question probably belongs here but we'll check just to be sure.
Click to expand...
Click to collapse
Model is SGH-T989,,.
-Paul
Just as I suspected. I've asked mods to move your thread to T-Mobile Q&A I linked to in my previous post.

HELP! Firmware Won't Upgrade!

I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. It identifies the phone and tells us there's a newer firmware version we can download. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager, I see an exclamation point on Samsung Mobile USB CDC Composite Device and it says the device couldn't be started.
It looks as thought, when the phone reboots to download the firmware from the laptop after the laptop has the firmware, Kies isn't seeing the phone. So I did vol-up-down to get it in programming mode and then reinitiated the download. That little trick doesn't work since Kies isn't identifying the device.
I've checked that I have the most current drivers, which I do. I've uninstalled them and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. Driver is dated 1/23/2013. As I said, it updated the firmware on my S3 fine... It just won't do it on my wife's S2. I don't know what to do.
Can anyone provide any advice or help? I've spent about 11 hours on this over two days and am running out of ideas.
-Paul
premington said:
I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. It identifies the phone and tells us there's a newer firmware version we can download. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager, I see an exclamation point on Samsung Mobile USB CDC Composite Device and it says the device couldn't be started.
It looks as thought, when the phone reboots to download the firmware from the laptop after the laptop has the firmware, Kies isn't seeing the phone. So I did vol-up-down to get it in programming mode and then reinitiated the download. That little trick doesn't work since Kies isn't identifying the device.
I've checked that I have the most current drivers, which I do. I've uninstalled them and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. Driver is dated 1/23/2013. As I said, it updated the firmware on my S3 fine... It just won't do it on my wife's S2. I don't know what to do.
Can anyone provide any advice or help? I've spent about 11 hours on this over two days and am running out of ideas.
-Paul
Click to expand...
Click to collapse
First u got check USB debugging ON (on the phone)
disable anti virus on the pc/laptop
kies will put your phone into download mode and will take awhile (Kies is super slow) for good reasons
Also consider rooting your phone and install custom recovery (CWM) and flash all the rom(s) you wish [if that's an option]
hit Thanks if i helped
Thanks for the help, Sam.
I'll try it again with the virus protection off. I disabled the Windows firewall and that did nothing. I've tried it about 12 to 15 times, which takes a long time because Kies takes so long to download what it needs.
Can I root a T-Mobile phone? I used to have a Motorola Atrix 2 and rooted that and did manual firmware and ROM upgrades, but that was an unlocked and rooted phone. I'm afraid I may screw up the phone or my T-Mobile service by rooting it and doing custom installs. Does anyone have experience with this on a T-Mobile phone they purchased at T-Mobile? I don't want to mess the phone up.
At this point, I think that's the only way I'm going to go Jelly Bean on my wife's phone.
-Paul
Rooting your s2 is simple and easy to do. Go to the dev section and look at the threads on how to do it.
You will use Odin to flash a custom recovery such a TWRP whick will install supersu. At that point you can flash the ROM of your choice and not have to deal with Kies anymore.
Hope this helps
Sent from my SAMSUNG-SGH-T989 using xda premium
use this as a ref. http://galaxys2root.com/galaxy-s2-root/how-to-root-t-mobile-galaxy-s2-sgh-t989/
make sure to backup your current ROM as soon as your get root& cwm
after that u can flash any rom here is a list :http://www.androidmodmarket.com/ModMarket/Devices/Device-XDA-F-1332.html
i think u will like a clean fast 4.2.2 (jb) rom like slimbean....
try 'em & see which one u like......xda is your best bet for help & just about anything ROM
hit thanks if u like
sam.balia1012 said:
use this as a ref. http://galaxys2root.com/galaxy-s2-root/how-to-root-t-mobile-galaxy-s2-sgh-t989/
make sure to backup your current ROM as soon as your get root& cwm
after that u can flash any rom here is a list :http://www.androidmodmarket.com/ModMarket/Devices/Device-XDA-F-1332.html
i think u will like a clean fast 4.2.2 (jb) rom like slimbean....
try 'em & see which one u like......xda is your best bet for help & just about anything ROM
hit thanks if u like
Click to expand...
Click to collapse
This is all great information... Thanks so much. I've pressed "Thanks" to each of you. :good:
-Paul

Issue with drivers on Windows 7

I recently formatted my computer to change it from Windows 8 back to 7 and now when I install Kies or Samsung drivers, they both pick my phone up as a Galaxy Nexus. I have tried redownloading and reinstalling the drivers but it still turns out the same. Any ideas? Thanks in advance.
scream_clarity said:
I recently formatted my computer to change it from Windows 8 back to 7 and now when I install Kies or Samsung drivers, they both pick my phone up as a Galaxy Nexus. I have tried redownloading and reinstalling the drivers but it still turns out the same. Any ideas? Thanks in advance.
Click to expand...
Click to collapse
What rom are you running? Some of them just display the default samsung android phone aka the Nexus
scream_clarity said:
I recently formatted my computer to change it from Windows 8 back to 7 and now when I install Kies or Samsung drivers, they both pick my phone up as a Galaxy Nexus. I have tried redownloading and reinstalling the drivers but it still turns out the same. Any ideas? Thanks in advance.
Click to expand...
Click to collapse
Are you also uninstalling the Nexus device from device manager?
mrevankyle said:
What rom are you running? Some of them just display the default samsung android phone aka the Nexus
Click to expand...
Click to collapse
Mine ALWAYS displays SGH-I317
Sent from my Note 2 running MEAN MUTHA F'N BEAN????
roll back driver
you got one of few issues.
1. Your not the installed admin user on your computer. (each manufacture puts a Hidden Admin account on each computer) its a Dell or Hp etc thing not a Microsoft issue.
To become hidden admin (do this step last if no others work)
2. You need to roll back your drivers and install the ones from the Phone NOT the ones from Windows. So to roll back to starting position or delete them go to this Guide here for Rollback
Next you need to Keep windows from grabbing the Samsung drivers from Windows which can be the issue
Go here for help if you don't know how to do this
3. You need to uninstall and the drivers for the phone, and download the new drivers from Samsung and/or delete the drivers and ALLOW the phone to install them only
To do this go HERE
This above link is to delete the old USB drivers. IT WILL DELETE MOST OF THEM, dont worry the devices will auto load when you put them back into the computer.
IF 2 or 3 DONT work then do step one. Between each step do a rest, and keep all devices of USB unplugged.
Good luck
softballjunkee13 said:
Mine ALWAYS displays SGH-I317
Sent from my Note 2 running MEAN MUTHA F'N BEAN????
Click to expand...
Click to collapse
I was just thinking back to my Captivate days where a lot of roms were ports from the Nexus S and it would often display that when plugged into computers and my brothers S2 would often display as a G Nexus when plugged into a lot of computers

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