HELP! Firmware Won't Upgrade! - T-Mobile Samsung Galaxy S II SGH-T989

I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. It identifies the phone and tells us there's a newer firmware version we can download. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager, I see an exclamation point on Samsung Mobile USB CDC Composite Device and it says the device couldn't be started.
It looks as thought, when the phone reboots to download the firmware from the laptop after the laptop has the firmware, Kies isn't seeing the phone. So I did vol-up-down to get it in programming mode and then reinitiated the download. That little trick doesn't work since Kies isn't identifying the device.
I've checked that I have the most current drivers, which I do. I've uninstalled them and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. Driver is dated 1/23/2013. As I said, it updated the firmware on my S3 fine... It just won't do it on my wife's S2. I don't know what to do.
Can anyone provide any advice or help? I've spent about 11 hours on this over two days and am running out of ideas.
-Paul

premington said:
I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. It identifies the phone and tells us there's a newer firmware version we can download. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager, I see an exclamation point on Samsung Mobile USB CDC Composite Device and it says the device couldn't be started.
It looks as thought, when the phone reboots to download the firmware from the laptop after the laptop has the firmware, Kies isn't seeing the phone. So I did vol-up-down to get it in programming mode and then reinitiated the download. That little trick doesn't work since Kies isn't identifying the device.
I've checked that I have the most current drivers, which I do. I've uninstalled them and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. Driver is dated 1/23/2013. As I said, it updated the firmware on my S3 fine... It just won't do it on my wife's S2. I don't know what to do.
Can anyone provide any advice or help? I've spent about 11 hours on this over two days and am running out of ideas.
-Paul
Click to expand...
Click to collapse
First u got check USB debugging ON (on the phone)
disable anti virus on the pc/laptop
kies will put your phone into download mode and will take awhile (Kies is super slow) for good reasons
Also consider rooting your phone and install custom recovery (CWM) and flash all the rom(s) you wish [if that's an option]
hit Thanks if i helped

Thanks for the help, Sam.
I'll try it again with the virus protection off. I disabled the Windows firewall and that did nothing. I've tried it about 12 to 15 times, which takes a long time because Kies takes so long to download what it needs.
Can I root a T-Mobile phone? I used to have a Motorola Atrix 2 and rooted that and did manual firmware and ROM upgrades, but that was an unlocked and rooted phone. I'm afraid I may screw up the phone or my T-Mobile service by rooting it and doing custom installs. Does anyone have experience with this on a T-Mobile phone they purchased at T-Mobile? I don't want to mess the phone up.
At this point, I think that's the only way I'm going to go Jelly Bean on my wife's phone.
-Paul

Rooting your s2 is simple and easy to do. Go to the dev section and look at the threads on how to do it.
You will use Odin to flash a custom recovery such a TWRP whick will install supersu. At that point you can flash the ROM of your choice and not have to deal with Kies anymore.
Hope this helps
Sent from my SAMSUNG-SGH-T989 using xda premium

use this as a ref. http://galaxys2root.com/galaxy-s2-root/how-to-root-t-mobile-galaxy-s2-sgh-t989/
make sure to backup your current ROM as soon as your get root& cwm
after that u can flash any rom here is a list :http://www.androidmodmarket.com/ModMarket/Devices/Device-XDA-F-1332.html
i think u will like a clean fast 4.2.2 (jb) rom like slimbean....
try 'em & see which one u like......xda is your best bet for help & just about anything ROM
hit thanks if u like

sam.balia1012 said:
use this as a ref. http://galaxys2root.com/galaxy-s2-root/how-to-root-t-mobile-galaxy-s2-sgh-t989/
make sure to backup your current ROM as soon as your get root& cwm
after that u can flash any rom here is a list :http://www.androidmodmarket.com/ModMarket/Devices/Device-XDA-F-1332.html
i think u will like a clean fast 4.2.2 (jb) rom like slimbean....
try 'em & see which one u like......xda is your best bet for help & just about anything ROM
hit thanks if u like
Click to expand...
Click to collapse
This is all great information... Thanks so much. I've pressed "Thanks" to each of you. :good:
-Paul

Related

Just upgraded to Kies 2.1.0...Is Kies terrible for everyone or just me

I tried to use the previous version of kies to upgrade my gs2 but it never worked. Update would be from:
[KF3/phone:ke7/csc:KD1] to [KI4/phone:KI1/csc:kh2]
Which I'm sure is a big step forward as I haven't been able to update forever. I thought that once I updated Kies I'd finally be able to update my phone. Now when I connect my s2 and hit update firmware, as soon as it asks to backup it loses the connection to the s2. I've reinstalled drivers twice to no avail.
Does Kies just blow as a software or am I doing something wrong.
Kies blows big time - utterly useless... useless at upgrading, useless at backing up. According to their twitter @samsungkies - "Seamless experience with Smarter Kies". That's a joke of a statement. Go with Odin my friend, much less aggro and it works all the time.
^ I so much agree to that post.
Kies never worked for me, not even when my SGS II was used with the stock rom that shipped with it. While there was an update out for quite a long time (> 1 month) it still was showing my version as being current.
Odin is so much better or just as simple: flashing from CWM.
husaam said:
Kies blows big time - utterly useless... useless at upgrading, useless at backing up. According to their twitter @samsungkies - "Seamless experience with Smarter Kies". That's a joke of a statement. Go with Odin my friend, much less aggro and it works all the time.
Click to expand...
Click to collapse
I briefly looked at Odin not too long ago, it looked sort of confusing. I'm in another country currently and spend most of my time either (50+ hours a week) working on projects here or exploring the country. As such I don't have much time to learn a new program if it's too confusing. But I'll give it a try and hopefully get to say goodbye to kies forever.
edit: Do I need to root* my s2 to use odin?
aDroidtoRemember said:
I briefly looked at Odin not too long ago, it looked sort of confusing. I'm in another country currently and spend most of my time either (50+ hours a week) working on projects here or exploring the country. As such I don't have much time to learn a new program if it's too confusing. But I'll give it a try and hopefully get to say goodbye to kies forever.
Click to expand...
Click to collapse
It's actually quite simply. Most ROMS come with only one file. That can be flashed via PDA. Do NOT, I repeat, do NOT, I repeat once again, do NOT, and again: do NOT! tick ANY option in ODIN, unless stated specifically in the ROM's instructions and even then tripple check that you're really about to flash a SGS II firmware.
So as long as you get the right firmware, do not tick anything and just flash it via PDA you should be quite safe. There's always a minimal risk, even if you do everything right but it's very very small.
Try This!
RUN Kies onces its loaded connect phone it will say connecting phone within a short period of time and error message will load, click onto the error message a new window will open, now it will have something like 4 stages. 1st stage will say disconnect cable from phone, once you have done this click on next or the follow up stage. Now this will or should Repair drivers, and now install drivers again once this has been done connect phone and phone will now load in Kies.
XP users may have to reboot PC for driver take effect.
Hope this hepls you.
PS:THIS problem only happen to me on live update, download new kies manually install no problems. Win 7 64bit
Looking at Odin for the first time can be a bit confusing. Once you know the score tho its very easy and quick. Flashing intras files for example is a complete doddle as it's 1 tar file
Sent from my GT-I9100 using xda premium
Nyssa1104 said:
RUN Kies onces its loaded connect phone it will say connecting phone within a short period of time and error message will load, click onto the error message a new window will open, now it will have something like 4 stages. 1st stage will say disconnect cable from phone, once you have done this click on next or the follow up stage. Now this will or should Repair drivers, and now install drivers again once this has been done connect phone and phone will now load in Kies.
XP users may have to reboot PC for driver take effect.
Hope this hepls you.
PS:THIS problem only happen to me on live update, download new kies manually install no problems. Win 7 64bit
Click to expand...
Click to collapse
I've reinstalled the drivers using the connection error troubleshoot, and the phone connects fine to kies. It just loses connection to kies when I try to update the firmware. When I have more time I will most likely just use Odin but I don't want to root my phone in order to do it. Is rooting necessary?
Once you get your head around Odin, its a piece of cake.
Look for Intratech's Official i9100 Firmwares thread in the Original Android Development section, you'll find everything you could possibly need in there (instructions, firmwares etc)
aDroidtoRemember said:
I've reinstalled the drivers using the connection error troubleshoot, and the phone connects fine to kies. It just loses connection to kies when I try to update the firmware. When I have more time I will most likely just use Odin but I don't want to root my phone in order to do it. Is rooting necessary?
Click to expand...
Click to collapse
OK Odin is easy just read the Q&A
link pls...
i just upgraded to 2.1 also and now can't upgrade firmware, just keeps looping in disconnecting and reconnecting never upgrading firmware
Since nobody answered yet... No u don't needa root to get Odin work
Sent from my GT-I9100 using Tapatalk
i have had the same connect - disconnect or backup problems with kies (my version is 2.0.3) and have always blamed it on kies but once i tried to restart the phone, everything worked smoothly and i could do all kinds of operations with it. My phone is rooted and the current fw version is XWKJ1 original.
Sent from my GT-I9100 using XDA App
mertakb said:
i have had the same connect - disconnect or backup problems with kies (my version is 2.0.3) and have always blamed it on kies but once i tried to restart the phone, everything worked smoothly and i could do all kinds of operations with it. My phone is rooted and the current fw version is XWKJ1 original.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
you're are correct for 2.0.3 but the new 2.1 is totally screwed up, crashed my windows even
Gavin.csy said:
i just upgraded to 2.1 also and now can't upgrade firmware, just keeps looping in disconnecting and reconnecting never upgrading firmware
Click to expand...
Click to collapse
Just read a solution that works for me on the Dutch tweakers.net website:
- In Windows fully uninstall Kies.
- Download the latest Kies version and reinstall.
After that the upgrade worked for me.
janderk said:
Just read a solution that works for me on the Dutch tweakers.net website:
- In Windows fully uninstall Kies.
- Download the latest Kies version and reinstall.
After that the upgrade worked for me.
Click to expand...
Click to collapse
do you have the link for the download, i still find 2.0.3 only, nothing directly 2.1
Windows 7pro (32bit) absolutely none of the problems listed here or on other threads (regardless of stock/custom anything) but.. Odin is easy if you follow instructions and seems much more reliable (see intratechs thread in dev section for instructions)
Sent from my GT-I9100 using xda premium
It finally worked for me, i don't know what happened why it suddenly decided to work/
One difference i noticed is i got a notification 'Samsung Modem succesfully installed' which i did not get for the past 2 hours of restarting,uninstalling ,installing. It just suddenly came when i connected the phone
Kies is really crazy as hell
I think you may just have to turn off your anti-virus/firewall software while you update. It worked for me.

Hardware ID Missing after rooting......

Hello.
I used the Toolkit to root my Note 2, and I had to use option 4 on the rooting menu, Install Custom Recovery, Install via Recovery to get it to work. I tried several times via the Odin tool and Twrp recovery, and the phone kept booting into Android Recovery instead of Twrp recovery.
I finally used Odin to flash back to stock ROM that I got here, but, along the way, even though the Toolkit was able to connect to my Note 2, I get the Hardware ID missing, and I cannot connect to it any longer like I could after I installed the initial drivers.
Anything I can do and stay rooted?
Change usb ports or restart your device. Mine did it last night and I fixed it by doing both..
I have the same problem.
Changing ports and restarting in most cases didn't help and only in few cases I managed to access files on the phone via USB.
Any other suggestion how to solve this?
don't use windows..
Ditto
dstenc said:
I have the same problem.
Changing ports and restarting in most cases didn't help and only in few cases I managed to access files on the phone via USB.
Any other suggestion how to solve this?
Click to expand...
Click to collapse
glen4cindy said:
Hello.
I used the Toolkit to root my Note 2, and I had to use option 4 on the rooting menu, Install Custom Recovery, Install via Recovery to get it to work. I tried several times via the Odin tool and Twrp recovery, and the phone kept booting into Android Recovery instead of Twrp recovery.
I finally used Odin to flash back to stock ROM that I got here, but, along the way, even though the Toolkit was able to connect to my Note 2, I get the Hardware ID missing, and I cannot connect to it any longer like I could after I installed the initial drivers.
Anything I can do and stay rooted?
Click to expand...
Click to collapse
I was able to gain root back using the toolkit. I flashed stock rom image I believe the ROM from the factory then flashed back stock recovery. Went back in after I updated and re-rooted to flash the triangle away. Now I need to unroot and after speaking with Sprint Rep on phone and trying a few things they advised me to take it to store to let them try it. I believe ALL of my problems started when I tried to use Mobile Odin Pro to flash the latest update to LJC (should I have been on stock recovery?). It started to flash then stopped and went into CWM recovery which is the recovery that the toolkit flashed. I for some strange reason was going to flash the update from there except I didn't have it in the right place on my sd card (couldn't access it GOD I'm a Dumbass!). God help me cause I'm too stupid to even understand what side loading is let alone how to do it. If some kind soul would take pity on me and pm me I could get a handle on the differences between HTC and Samsung. Anyway need to unroot now. Oh I keep seeing in the flash counter saying 1 but I'm on stock rom with stock kernel and stock recovery how do I get it to zero. Using triangle away. Anyway to check counter with stock recovery?
OH yeah does anyone keep getting "Internal Error Code 1500" in addition to the hardware id is missing?
Thanks to everyone that takes time to help idiots like me. I promise I CAN learn.
Charles
chrisc627 said:
Change usb ports or restart your device. Mine did it last night and I fixed it by doing both..
Click to expand...
Click to collapse
Thank you...Unlike user: dstenc, the above procedure fixed my issue. As has been the case many times, XDA helpful users to the rescue!
:laugh: :good:
Just to report that for now I've found woraround. I've installed old drivers 1.4.103.0 and now both Kies and file access works.
Still looking for final solution with latest drivers.
Could you walk me through your fix?
dstenc said:
Just to report that for now I've found woraround. I've installed old drivers 1.4.103.0 and now both Kies and file access works.
Still looking for final solution with latest drivers.
Click to expand...
Click to collapse
Hi dstenc,
Would you be so kind as too help me do what you did? I don't have kies on my pc, did you get the old drivers from the s3 forum? I would love to give it a shot.
Thanks for any help
Charles
Could you walk me through your fix?
Mods please delete double post sorry
ceabbott2 said:
Hi dstenc,
Would you be so kind as too help me do what you did? I don't have kies on my pc, did you get the old drivers from the s3 forum? I would love to give it a shot.
Thanks for any help
Charles
Click to expand...
Click to collapse
I don't remember link. I googled so you might try that way.
Just FYI, even with older drivers I have sporadic Hardware ID Missing error, but far too less than with the latest version.
I'm posting this to keep it to the top of this board.
This is my second Note 2 in 2 weeks. I returned the first one because it stated Hardware ID missing, so within my first 2 weeks Sprint gave me a new one thinking that it was my phone. While at the Sprint store, and not yet rooted, we installed the unit and removed the unit 15 times to see if we could get it to have the Missing Hardware ID to pop up, it DIDN'T pop up once, so I thought I was good to go.
I came home and did the common root method that uses Galaxy Note 2 Toolbox. I IMMEDIATELY started getting the Missing Hardware ID again.
So now that we have it localized, what could be missing or creating a problem from the root procedure from the Galaxy Note Toolbox 2???
What I find really strange is that many are not experiencing this problem or they are just living with it.
I even tried the USB Switcher that appeared to install and does switch between Mass Storage and MTP, but although my PC makes the upward noise that sounds like it is installing and recognizing the USB Mass Storage, it doesn't end up recognizing it. It was ZATTA's build but he said it didn't work for his Galaxy 3 or Note 2 either.
Will anyone find a cure????
This will be no fun to have to deal with for the next 2 years.
Chime in PLEASE!!!!!! Even if it's only to insult me, I don't care if you have a cure.
Regards
Dave
if you do Google search, it's a known issue. From what I read, it's a driver issue. Some have had luck using the older Samsung USB drivers. You have downloand them, and install, and have your PC completely disconnected from the internet before plugging in your GN2 after the install. Appaarently the drivers on Microsoft's servers are bad; may be the wrong device.
I've done this, and still have the issue. I just find I don't have plug and unplug the USB cable as much.
What I have seen, the PC does connect to the GN2. It just doesn't recognize it as a storage device. It wants to use it as a modem, probably from the tethering capabilities with a USB OTG cable.
It may not be so much that it's not wide spread, but more that not everyone uses the GN2 as storage device or connects it their PC.
I dont think this is all due to Windows issue. This is what i notice before and after root.
If you have restore to Original Stock ROM, you will notice that your device doesnt encounter this issue.
If you have rooted your device Custom ROM or Flash CMW (this resulted as Binary Counter increased), you would have Hardware Missing Id issue. Somehow the MTP is not working.
If you have Flash your device with a pre rooted stock rom, there is no issue at all until you flash CMW where flashing increase counter.
How i notice this, i have root/unroot my device like 20 times since i got my device.
The issue is here is more of where Binary Counter Increase, in Windows 7 you would face Hardware ID Missing issue. Restart and connect to other USB port will not work.
Some how we need to no let the Binary Counter changed and Triangle Away is only useful if you want to return you device to original state.
knightfox said:
I dont think this is all due to Windows issue. This is what i notice before and after root.
If you have restore to Original Stock ROM, you will notice that your device doesnt encounter this issue.
If you have rooted your device Custom ROM or Flash CMW (this resulted as Binary Counter increased), you would have Hardware Missing Id issue. Somehow the MTP is not working.
If you have Flash your device with a pre rooted stock rom, there is no issue at all until you flash CMW where flashing increase counter.
How i notice this, i have root/unroot my device like 20 times since i got my device.
The issue is here is more of where Binary Counter Increase, in Windows 7 you would face Hardware ID Missing issue. Restart and connect to other USB port will not work.
Some how we need to no let the Binary Counter changed and Triangle Away is only useful if you want to return you device to original state.
Click to expand...
Click to collapse
Yep I think you may be on to something. Because when I rooted I tried both TWRP and CWM and then I had to go back to stock to get to apply the LJC update. Ever since I have had the chameleon error and Handsfree activation issues. Oh my counter always says 1 and I can't remove it with triangle away. I think it says custom binary yes and the counter says 1. I am using a laptop with Windows 7 and it now recognizes the device just can't stop the errors on start up.
Charles
Sent from my SPH-L900 using xda premium
Samsungs older drivers: uploaded.net/file/hdh0f1xd

Kies don't recognize SGH-T989D

Good day,
I am trying to connect my wifes SGH-T989D Samsung Galaxy S IIx Koodo phone to Kies. The phone is stock and not modified. Running Stock ICS 4.04 Android. Kies don't recognize the phone connected. I tried the debugging method. Nothing and I am really peeved. Anyone have suggestions????
ern88 said:
Good day,
I am trying to connect my wifes SGH-T989D Samsung Galaxy S IIx Koodo phone to Kies. The phone is stock and not modified. Running Stock ICS 4.04 Android. Kies don't recognize the phone connected. I tried the debugging method. Nothing and I am really peeved. Anyone have suggestions????
Click to expand...
Click to collapse
why would someone use kies ? it is completely useless
try uninstalling (I recommend "your uninstaller") for a clean uninstall , then install the samsung usb drivers , the kies
nabilbek said:
why would someone use kies ? it is completely useless
try uninstalling (I recommend "your uninstaller") for a clean uninstall , then install the samsung usb drivers , the kies
Click to expand...
Click to collapse
To update the phone. Since this version don't have over the air Update Like my HTC One has. Wish Samsung would have done that!!!!
ern88 said:
To update the phone. Since this version don't have over the air Update Like my HTC One has. Wish Samsung would have done that!!!!
Click to expand...
Click to collapse
still, I would grab the stock rom from here or sammobile.com and odin flash it
I hate OTAs
nabilbek said:
still, I would grab the stock rom from here or sammobile.com and odin flash it
I hate OTAs
Click to expand...
Click to collapse
Well, I don't have OTA option. And lies is the only way to check and install updates. This is my wife's phone and I rather not use unofficial updates. Sammobile doesn't have updates for canadian phones.
ern88 said:
Well, I don't have OTA option. And lies is the only way to check and install updates. This is my wife's phone and I rather not use unofficial updates. Sammobile doesn't have updates for canadian phones.
Click to expand...
Click to collapse
here is the latest update that u would get from kies, grabbed from sammobile : http://www.hotfile.com/dl/180851941/242c562/T989DTLLG2_T989DKDOLG2_KDO.zip.html
nabilbek said:
here is the latest update that u would get from kies, grabbed from sammobile : http://www.hotfile.com/dl/180851941/242c562/T989DTLLG2_T989DKDOLG2_KDO.zip.html
Click to expand...
Click to collapse
Well after hours of searching I found what the problem was. I had to dial *#7284# and turn on PDA mode on the USB section. And I connected it to Kies and it worked. I am sure this will solve the problem lots of ppl have had with connection issues.
ern88 said:
Well after hours of searching I found what the problem was. I had to dial *#7284# abd turn on PDA mode on the USB section. And I connected it to Kies and it worked. I am sure this will solve the problem lots of ppl have had with connection issues.
Click to expand...
Click to collapse
well this is new to me, take my thanks
Thanks
ern88 said:
Well after hours of searching I found what the problem was. I had to dial *#7284# and turn on PDA mode on the USB section. And I connected it to Kies and it worked. I am sure this will solve the problem lots of ppl have had with connection issues.
Click to expand...
Click to collapse
this solved the Kies problem with recognizing the T989D
Having Trouble updating to Jellybean via Kies
Hello guys! As my username implies, I've been the owner of a Samsung T989D Heracles for about 8 months or so. I've had so many **** ups when it comes to doing any exploits with my phone and most recently I've had issues upgrading my firmware with Kies. Twice now there's been this notice of this box that appears to say "PC can't recognize my phone" and that was due to my phone being in download mode. Tried unchecking and checking USB debugging resulting in the same **** happening again. Not comfortable with installing Jellybean unofficially because I don't wanna deal with my wireless carrier(the sales people in the store are a bunch of idiots). Any advice or suggestion?
Noob_Android_User said:
Hello guys! As my username implies, I've been the owner of a Samsung T989D Heracles for about 8 months or so. I've had so many **** ups when it comes to doing any exploits with my phone and most recently I've had issues upgrading my firmware with Kies. Twice now there's been this notice of this box that appears to say "PC can't recognize my phone" and that was due to my phone being in download mode. Tried unchecking and checking USB debugging resulting in the same **** happening again. Not comfortable with installing Jellybean unofficially because I don't wanna deal with my wireless carrier(the sales people in the store are a bunch of idiots). Any advice or suggestion?
Click to expand...
Click to collapse
Download mode is used to install packages, Kies put your phone in download mode only if he installs any update, so it means you shouldn't put your phone on download mode to make it recognized by Kies. Did you install the specific drivers for your phone?
Noob_Android_User said:
Hello guys! As my username implies, I've been the owner of a Samsung T989D Heracles for about 8 months or so. I've had so many **** ups when it comes to doing any exploits with my phone and most recently I've had issues upgrading my firmware with Kies. Twice now there's been this notice of this box that appears to say "PC can't recognize my phone" and that was due to my phone being in download mode. Tried unchecking and checking USB debugging resulting in the same **** happening again. Not comfortable with installing Jellybean unofficially because I don't wanna deal with my wireless carrier(the sales people in the store are a bunch of idiots). Any advice or suggestion?
Click to expand...
Click to collapse
A lot of the time this is due to your PC not installing the drivers correctly.. Either that or you should try different USB ports.
Try downloading the newest Odin connecting your phone and put it in download mode. If Odin does not recognize your phone then the drivers got borked up during installation .. And if Odin does see your phone ..then just use that instead.
**** kies !
Sent from my SGH-T989 using xda premium
jonmassot said:
Download mode is used to install packages, Kies put your phone in download mode only if he installs any update, so it means you shouldn't put your phone on download mode to make it recognized by Kies. Did you install the specific drivers for your phone?
Click to expand...
Click to collapse
Did install specific drivers so which one of these drivers do i use?
Noob_Android_User said:
Did install specific drivers so which one of these drivers do i use?
Click to expand...
Click to collapse
The only drivers you need to concern yourself with called Samsung USB driver for mobile phones
Sent from my SGH-T989 using xda premium

[Q] HELP Firmware Won't Upgrade

I can't fine a forum for the T-Mobile Galaxy S2, so I'm posting this here.
I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager I see an exclamation point on Samsung Mobile USB CDC composite device and it says the device couldn't be started.
I've checked that I have the most current drivers, which I do. I've uninstalled then and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. I just don't know what to do.
Can anyone provide any advice or help? I've sent about 11 hours on this over two days and I'm running out of ideas.
-Paul
Sticker on the phone chassis under the battery; what does it say ? I think your question probably belongs here but we'll check just to be sure.
MistahBungle said:
Sticker on the phone chassis under the battery; what does it say ? I think your question probably belongs here but we'll check just to be sure.
Click to expand...
Click to collapse
Model is SGH-T989,,.
-Paul
Just as I suspected. I've asked mods to move your thread to T-Mobile Q&A I linked to in my previous post.

[Help] Another Note 4 Soft Bricked

Hello,
I know you're probably thinking, "omg another note bricked thread". Yes, but I spent many hours of research and couldn't find a thread with my exact problem.
A little background:
I rooted my phone and everything was fine and dandy. I let a friend borrow my phone for a minute and they decided that it would be funny to uninstall google play. I installed the apk from online and had nothing but problems. The app would crash as soon as i started downloading anything. I looked into solutions and did everything from editing the host file to wiping the caches. Nada. The "solutions" just caused other errors. I decided to wipe and reinstall from my backup.
I realized after that because Google Play is a system file, my restore was useless. I decided to wipe everything and reflash the stock firmware with Odin. I downloaded the right one for the verizon model on 5.1.1. Odin sent the file to the device. Just before finishing there was an error and the phone rebooted anyway.
Upon booting the phone now lacked an OS and gave the "use the verizon repair assistant to reinstall the operating system" message. I tried the software (from a friends s5) on 3 different computers and it wouldn't work on any.
I figured, no problem, I will just reflash to stock with Odin again. Only this time my computer no longer recognizes the phone when I put it into download mode. Ive installed and reinstalled the drivers, changed the order of connecting the cables, and when the phone is booted. Nothing works.
The phone can only boot regularly (but lacks an OS) or go to download mode. Recovery doesn't work. Any ideas? Help would greatly be appreciated as the nearest phone repair center is close to 40 miles away
Tl;dr
Phone doesnt have an OS, can boot to download mode, but isn't recognized by computer. The basic troubleshooting steps haven't worked.
Hi urban.. I'm not to technical, but was reading your post. I hit a little confused... Your using the s5 Verizon recovery, not Odin image right
Also try uninstalling the Windows drivers and reinstall after you connect to computer
Sent from my SM-N920V using Tapatalk
Bern612 said:
Hi urban.. I'm not to technical, but was reading your post. I hit a little confused... Your using the s5 Verizon recovery, not Odin image right
Also try uninstalling the Windows drivers and reinstall after you connect to computer
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
I tried the verizon recovery for the S5 (I don't have it for the note) and the software wouldn't load. Originally I reflashed the phone with an Odin image but now Odin doesn't recognize the phone.
Yup, I've tried that many times on different computers. Thanks though.
Urban415 said:
Hello,
I know you're probably thinking, "omg another note bricked thread". Yes, but I spent many hours of research and couldn't find a thread with my exact problem.
A little background:
I rooted my phone and everything was fine and dandy. I let a friend borrow my phone for a minute and they decided that it would be funny to uninstall google play. I installed the apk from online and had nothing but problems. The app would crash as soon as i started downloading anything. I looked into solutions and did everything from editing the host file to wiping the caches. Nada. The "solutions" just caused other errors. I decided to wipe and reinstall from my backup.
I realized after that because Google Play is a system file, my restore was useless. I decided to wipe everything and reflash the stock firmware with Odin. I downloaded the right one for the verizon model on 5.1.1. Odin sent the file to the device. Just before finishing there was an error and the phone rebooted anyway.
Upon booting the phone now lacked an OS and gave the "use the verizon repair assistant to reinstall the operating system" message. I tried the software (from a friends s5) on 3 different computers and it wouldn't work on any.
I figured, no problem, I will just reflash to stock with Odin again. Only this time my computer no longer recognizes the phone when I put it into download mode. Ive installed and reinstalled the drivers, changed the order of connecting the cables, and when the phone is booted. Nothing works.
The phone can only boot regularly (but lacks an OS) or go to download mode. Recovery doesn't work. Any ideas? Help would greatly be appreciated as the nearest phone repair center is close to 40 miles away
Tl;dr
Phone doesnt have an OS, can boot to download mode, but isn't recognized by computer. The basic troubleshooting steps haven't worked.
Click to expand...
Click to collapse
Had a similar experience myself. I also tried using the Verizon update/repair assistant for another device and it did not work. I ultimately ended up borrowing a Note 4, installing the upgrade/repair assitant from that phone onto my pc (enable USB autoplay, then choose to install the software that runs when you connect the phone). The software installed from another Note4 was able to repair my phone without issue.
Tepidlake said:
Had a similar experience myself. I also tried using the Verizon update/repair assistant for another device and it did not work. I ultimately ended up borrowing a Note 4, installing the upgrade/repair assitant from that phone onto my pc (enable USB autoplay, then choose to install the software that runs when you connect the phone). The software installed from another Note4 was able to repair my phone without issue.
Click to expand...
Click to collapse
Interesting. Was your computer unable to recognize the phone as well? How did you borrow another Note 4? I have scoured the internet and haven't been able to find the software online. Would you be able to PM it to me? I would greatly appreciate it as I do not have immediate access to another Note.
ODIN can be finicky with USB cables and ports. Try switching cables and make sure that you're on a USB port that comes straight from the PC and not a hub.
Try uninstalling the Samsung USB driver, reboot the computer then reinstall.
I'm not sure why you were using S5 software when Note 4 is so readily available. I'm not sure that I can recommend using the Marshmallow firmware yet in ODIN. I would use the 5.1.1 version and do the full firmware flash.
what i've done.
Hello Urban415, earlier today my phone decided to take a dump as well gave me that same message with the yellow triangle, i had flashed a bad image (file name : N910VVRU2BPA1_StockRestore.tar.md5) which then gave me that problem.
//-=-=
I went onto Sam Mobile's site, created an account(its free! to download the firmware, it's needed.)
I had to download N910VVRU2BOG5 - 5.0.1 (it took me 2 hours to DL off their site :\ due to free account... but whatevs)
In order to bring my phone back to life also the version of Odin i used was 3.10.6..
My phone was rooted as well and was using N910VVRU2BPA1 - 5.1.1
//-=-=
Hope this helps ! My note 4 Model # : Sm-n910v, bought refurb off ebay.
P.S. Excuse my grammar, punctuation, etc, etc. Also! running Windows 7 x64 and Verizon's assistant didn't work for me either. not even on my windows 8.1 laptop =x!
douger1957 said:
ODIN can be finicky with USB cables and ports. Try switching cables and make sure that you're on a USB port that comes straight from the PC and not a hub.
Try uninstalling the Samsung USB driver, reboot the computer then reinstall.
I'm not sure why you were using S5 software when Note 4 is so readily available. I'm not sure that I can recommend using the Marshmallow firmware yet in ODIN. I would use the 5.1.1 version and do the full firmware flash.
Click to expand...
Click to collapse
I have tried with 2 cords, and am not using a hub. I also already uninstalled, rebooted and installed. Anything else?
The S5 software is only the verizon restore assistant because that is the only samsung software I had available to me. I am not using the firmware for that phone on my note. I tried to do the full 5.1.1 firmware flash, but can only do that when my computer recognizes the device.
SolFox84 said:
Hello Urban415, earlier today my phone decided to take a dump as well gave me that same message with the yellow triangle, i had flashed a bad image (file name : N910VVRU2BPA1_StockRestore.tar.md5) which then gave me that problem.
//-=-=
I went onto Sam Mobile's site, created an account(its free! to download the firmware, it's needed.)
I had to download N910VVRU2BOG5 - 5.0.1 (it took me 2 hours to DL off their site :\ due to free account... but whatevs)
In order to bring my phone back to life also the version of Odin i used was 3.10.6..
My phone was rooted as well and was using N910VVRU2BPA1 - 5.1.1
//-=-=
Hope this helps ! My note 4 Model # : Sm-n910v, bought refurb off ebay.
P.S. Excuse my grammar, punctuation, etc, etc. Also! running Windows 7 x64 and Verizon's assistant didn't work for me either. not even on my windows 8.1 laptop =x!
Click to expand...
Click to collapse
Glad that you got your device to work. Thanks for the information about the Verizon assistant software. Guess it's not just me.
My problem isn't the firmware and finding it online. My problem is that my computer now refuses to recognize the phone as a usb device. I have tried the usual recommended troubleshooting steps to no avail. Did you have this problem?
I'm reaching about as far as I can go, but: did you try to do a factory reset in recovery? I had that work in freeing up a connection issue in ADB once.
@Urban415 I was googling and found one guy who had a similar issue as you... It was for an older device. But what he did was uninstalled the assistant. Then plugged in his phone and reinstalled the software and it installed the correct drivers... Also I'm not to android savvy, but just a thought. If your using the s5 assistant wouldn't it have to download a note 4 image for it to recognize it. Maybe that's why it's not working. Because it doesn't have the note 4 drivers and image??? Just a thought
Sent from my SM-N920V using Tapatalk
Just saying this on top of my head but I have seen system images for the system itself and another with the firmware included. Maybe try the one with the firmware included?
Sent from my SM-N910V using Tapatalk
Urban415 said:
Interesting. Was your computer unable to recognize the phone as well? How did you borrow another Note 4? I have scoured the internet and haven't been able to find the software online. Would you be able to PM it to me? I would greatly appreciate it as I do not have immediate access to another Note.
Click to expand...
Click to collapse
Hey, sorry it took so long to get back.
As I recall my phone was not visible to ADB or Kies while it was displaying the Verizon Repair Assistant screen erreor screen. I suspect that in that state, only the Repair Assistant is able to talk to the phone.
I ended up waiting for my wife to get home (she has the same phone as me) and borrowing her phone to install the assistant software. The software recognized my phone, though it took a minute or two, even though Kies couldn't see it. The assistant downloaded the firmware and flashed it. Phone good as new.
Urban415 said:
I have tried with 2 cords, and am not using a hub. I also already uninstalled, rebooted and installed. Anything else?
The S5 software is only the verizon restore assistant because that is the only samsung software I had available to me. I am not using the firmware for that phone on my note. I tried to do the full 5.1.1 firmware flash, but can only do that when my computer recognizes the device.
Glad that you got your device to work. Thanks for the information about the Verizon assistant software. Guess it's not just me.
My problem isn't the firmware and finding it online. My problem is that my computer now refuses to recognize the phone as a usb device. I have tried the usual recommended troubleshooting steps to no avail. Did you have this problem?
Click to expand...
Click to collapse
similar thing happened to me but on my 2013 nexus 7. I had to download and use "Minimal ADB and Fastboot" and manually (using Commands within windows command-line-interface) restore my device while it was in "fastboot mode". prior to that tried using "WUGsNexus Root ToolKit " which help instruct the user; with screenshots on how to uninstall drivers that might conflict with one another with the use of another program named "USBDeview". that didn't work for me unfortunately . but for i cannot for sure say if its a "Maybe my windows need a refresh/clean slate" or I missed a step.
Thank you to everyone that helped me in this thread. After trying several new cables, uninstalling and re-installing drivers, rebooting, and playing around with software compatibility software, my problem has been solved.
I have now reflashing stock firmware, rooted, and backed up the phone. Cheers!

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