[Q] Update to Jellybean using Kies fails - T-Mobile Samsung Galaxy S II SGH-T989

Hi,
So I have a brand new SII that T-Mobile sent me when my old one's power button broke. The phone was running unrooted, stock Android 4.0.4
I decided to upgrade to Jellybean as discussed here, and by following the directions on T-Mobile's website. Before I started, I double checked that I had Android version 4.0.4, and that my baseband version was T989UVLI1.
Downloaded Kies, updated Kies to the latest version, turned on USB debugging, plugged in phone, started upgrade.
Got a message saying upgrade had failed, and to try Kies firmware emergency recovery. I've tried running emergency recovery a few times with no luck.
Any suggestions on what to do from here?

Yea just root it and then install the rooted version of the new update.

So apparently not all USB ports are created equal. I switched ports on my Macbook Pro and firmware recovery worked like a charm...must be a driver issue with Kies.
B. Dre said:
Yea just root it and then install the rooted version of the new update.
Click to expand...
Click to collapse
I figured rooting wasn't the best idea since the firmware was already screwed up...as long as it got screwed up from Kies + T-Mobile's instructions I could get a new phone, but if I tried rooting and the phone was already so screwed up that it didn't work, then they might have raised a stink about the warranty.

GilEste, which macbook do you have? I just upgraded to the latest one and can't get my phone to communicate to either of my USB ports.
Sent from my SAMSUNG-SGH-T989 using xda premium

phil.culler said:
GilEste, which macbook do you have? I just upgraded to the latest one and can't get my phone to communicate to either of my USB ports.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
I have a mid 2012 macbook pro with retina display. For me, Kies detected the phone from both ports, but kept having errors with the left port. The right port worked for emergency firmware recovery.

The exact same thing happened to me. The update failed and emergency recovery failed.
I tried a different PC and it could not recognize the phone (on that one for some reason kies was locked at 25% cpu of 4 cores and running really slow).
I went back to the original PC and tried different ports, even a USB 3.0 add-on card without success.
I will try exchanging the phone today, but I still want to take the replacement to JB and I have another 2 phones that need the update.
Thanks

I got the replacement phone and almost immediately tried the update on yet another PC. This time the update was successful and I am seeing how things go. Now I have 2 more phones to update.
I don't know why it worked this time, but on the other PCs it would sometimes fail to detect the phone right away and might require unplugging and plugging back in.
On the PC that worked it did not have any issues. Maybe if there are any issue prior to the update, that is a sign that you should try a different PC.

Related

[Q] I lost my USB Connection with a Samsung Galaxy S2 Epic 4G Touch SPH-D710

I just installed the new Android 4.0.4 TBASGIIIv1.8 ROM for my Epic 4G touch and lost the USB connectivity with Windows-7. My computer will no long recognized the phone when plugged into the USB port and it worked fine with the Android 4.0.3 ICS FD16 ROM. It use to come up in windows saying SPH-D710 with a pop-up windows and with this new rom installed it will no longer recognize the phone. Is this a simple fix or problem with the new ROM because I would like to be able to download some of my files using Samsung Kies?
What ROM is the? And where did you get it from (link)? Team Rejects? How did you flash?
X83 said:
I just installed the new Android 4.0.4 TBASGIIIv1.8 ROM for my Epic 4G touch and lost the USB connectivity with Windows-7. My computer will no long recognized the phone when plugged into the USB port and it worked fine with the Android 4.0.3 ICS FD16 ROM. It use to come up in windows saying SPH-D710 with a pop-up windows and with this new rom installed it will no longer recognize the phone. Is this a simple fix or problem with the new ROM because I would like to be able to download some of my files using Samsung Kies?
Click to expand...
Click to collapse
Try to download the app USB switched make sure it's on mass storage
Sent from my SPH-D710 using Tapatalk 2
It’s the newest version of the ICS based custom ROM with the Galaxy S3 theme and all the detailed instruction are listed in this link: http://www.androidauthority.com/galaxy-s2-epic-4g-touch-ics-custom-rom-galaxy-s3-theme-93959/
I downloaded the newest version 1.8 from this thread link: http://forum.xda-developers.com/showthread.php?t=1673662
Everything works fine with the exception of the USB connectivity was lost and the computer will no longer recolonize the phone when attached via USB cable.
I download an app called USB switcher and made sure it’s on the mass storage but still inoperable.
When the USB cable connection is made the computer gives and audible note a will briefly flash a storage device for a second in the Computer – Devices with Removable Storage window then quickly disappears.
I’ve tried going back to the EL29 stock ROM about three times and the USB connection works fine with ICS Android 4.0.3 but doesn’t function at all with the latest ICS based custom ROM with the Galaxy S3 theme?
I'd first try to uninstall any samsung drivers you have on your PC then re-install them. Get em here http://org.downloadcenter.samsung.c...342248/Sprint_d710_USB_Driver_v1_3_2360_0.exe
Also try a different USB port AND cable.
If that fails I'd grab Mobile Odin from the market and download one of sfhub's one-clicks and install it (he has instructions for flashing from the phone on signature http://forum.xda-developers.com/showpost.php?p=23478866&postcount=869 in his posts.)
---------- Post added at 10:31 PM ---------- Previous post was at 10:29 PM ----------
Ah I see. probably disregard my last post then.
Use sfhub's autoroot package to enable mass storage http://forum.xda-developers.com/showpost.php?p=24010029&postcount=889
That may work.
I tried uninstalling the drivers and reloading them a few times and even tried it on different computer.
I updated the Kernal using the PC based Odin3 v1.85 and flashed the EL26 stock CWM and might just have to try using the mobile version.
X83 said:
I tried uninstalling the drivers and reloading them a few times and even tried it on different computer.
I updated the Kernal using the PC based Odin3 v1.85 and flashed the EL26 stock CWM and might just have to try using the mobile version.
Click to expand...
Click to collapse
Check out sfhub's autoroot package - Under "Extra Options" for the mass storage thingy
I had the same problem with my old et4g. I was running calks ics rom and kept getting the voltage to high notification and i wasnt even charging. And it also was no longer being recognized by the computer. Tried every fix. I went back to calks gb rom and still had the same problem with voltage notification and not being recognized. I tried to mobile odin back to a stock rom and it soft bricked my phone. It will only boot into recovery and i can get no where from there. Thought it may be the physical part itself so i ordered a new one and got my phone apart but the sprint version of the galaxy s2 is made into the board and im not quite sure what to desolder and solder
Sent from my SPH-D710 using xda premium
I just installed the latest stock FF18 Modem/Kernel/ROM and the USB connection works fine now.
My 4G signal sucks donkey balls on this FF18 ROM.
I tried just flashing the FG26 modem using this FF18 ROM but it's still a problem.
I'm going back to the FD26 ROM because that had the best 4G signal IMO.
KnukLHead said:
I had the same problem with my old et4g. I was running calks ics rom and kept getting the voltage to high notification and i wasnt even charging. And it also was no longer being recognized by the computer. Tried every fix. I went back to calks gb rom and still had the same problem with voltage notification and not being recognized. I tried to mobile odin back to a stock rom and it soft bricked my phone. It will only boot into recovery and i can get no where from there. Thought it may be the physical part itself so i ordered a new one and got my phone apart but the sprint version of the galaxy s2 is made into the board and im not quite sure what to desolder and solder
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
take a look here if you have not already http://forum.xda-developers.com/showthread.php?t=1731751
You should still be able to use the download mode to flash the stock ROM using Odin OC without the phone being able to boot up?
The problem I always had was getting it to connect to the computer cause the USB port is jacked up. I finally jacked with it enough that it connects 1 time out of 5. Used the method u just linked and its back up and running. Hell yea. Thanx. Don't know what I'm gonna do with it now cause in already got a replacement and I don't think the ESPN is any good but I could always flash it to boost or something
Sent from my SPH-D710 using xda premium
Device USB Error on Windows 7 (Lost USB Connection)
After following this post (http://forum.xda-developers.com/showthread.php?t=1721229) by sfhub, my machine won't recognize my phone via USB. It worked fine before when I rooted and installed CWM on the EL29 build. USB connection worked fine after upgrade to ICS FF18 as well. Only after running ODIN root did I have an issue reconnecting to install CWM.
Error from Windows states "Device Malfunction. Device cannot be recognized via USB..."
Tried reinstalling Samsung drivers and updating Windows. Nada. Any one else having this issue and/or have a resolution?
</Rob>
J.rkdesign said:
After following this post (http://forum.xda-developers.com/showthread.php?t=1721229) by sfhub, my machine won't recognize my phone via USB. It worked fine before when I rooted and installed CWM on the EL29 build. USB connection worked fine after upgrade to ICS FF18 as well. Only after running ODIN root did I have an issue reconnecting to install CWM.
Error from Windows states "Device Malfunction. Device cannot be recognized via USB..."
Tried reinstalling Samsung drivers and updating Windows. Nada. Any one else having this issue and/or have a resolution?
</Rob>
Click to expand...
Click to collapse
Should also note that I did a "Keep User Data" install option. Will try and do the wipe version tonight and see if that resolves anything.
no USB
X83 said:
I just installed the latest stock FF18 Modem/Kernel/ROM and the USB connection works fine now.
Click to expand...
Click to collapse
How did you do that without USB connection? My phone has a problem and I need to get it completely back to stock for warranty repair. A week or so ago I lost USB connect-ability. I do not have ICS installed.
harry5315 said:
How did you do that without USB connection? My phone has a problem and I need to get it completely back to stock for warranty repair. A week or so ago I lost USB connect-ability. I do not have ICS installed.
Click to expand...
Click to collapse
Download a stock rom to your computer, then use a wifi app to load it on your phone, use mobile Odin app to flash it.
Sent from my SGH-I897 using Tapatalk 2
Normally it is the answer to it always try multiple things to gain solution in the future
Sent from my SPH-D710 using XDA

Kies don't recognize SGH-T989D

Good day,
I am trying to connect my wifes SGH-T989D Samsung Galaxy S IIx Koodo phone to Kies. The phone is stock and not modified. Running Stock ICS 4.04 Android. Kies don't recognize the phone connected. I tried the debugging method. Nothing and I am really peeved. Anyone have suggestions????
ern88 said:
Good day,
I am trying to connect my wifes SGH-T989D Samsung Galaxy S IIx Koodo phone to Kies. The phone is stock and not modified. Running Stock ICS 4.04 Android. Kies don't recognize the phone connected. I tried the debugging method. Nothing and I am really peeved. Anyone have suggestions????
Click to expand...
Click to collapse
why would someone use kies ? it is completely useless
try uninstalling (I recommend "your uninstaller") for a clean uninstall , then install the samsung usb drivers , the kies
nabilbek said:
why would someone use kies ? it is completely useless
try uninstalling (I recommend "your uninstaller") for a clean uninstall , then install the samsung usb drivers , the kies
Click to expand...
Click to collapse
To update the phone. Since this version don't have over the air Update Like my HTC One has. Wish Samsung would have done that!!!!
ern88 said:
To update the phone. Since this version don't have over the air Update Like my HTC One has. Wish Samsung would have done that!!!!
Click to expand...
Click to collapse
still, I would grab the stock rom from here or sammobile.com and odin flash it
I hate OTAs
nabilbek said:
still, I would grab the stock rom from here or sammobile.com and odin flash it
I hate OTAs
Click to expand...
Click to collapse
Well, I don't have OTA option. And lies is the only way to check and install updates. This is my wife's phone and I rather not use unofficial updates. Sammobile doesn't have updates for canadian phones.
ern88 said:
Well, I don't have OTA option. And lies is the only way to check and install updates. This is my wife's phone and I rather not use unofficial updates. Sammobile doesn't have updates for canadian phones.
Click to expand...
Click to collapse
here is the latest update that u would get from kies, grabbed from sammobile : http://www.hotfile.com/dl/180851941/242c562/T989DTLLG2_T989DKDOLG2_KDO.zip.html
nabilbek said:
here is the latest update that u would get from kies, grabbed from sammobile : http://www.hotfile.com/dl/180851941/242c562/T989DTLLG2_T989DKDOLG2_KDO.zip.html
Click to expand...
Click to collapse
Well after hours of searching I found what the problem was. I had to dial *#7284# and turn on PDA mode on the USB section. And I connected it to Kies and it worked. I am sure this will solve the problem lots of ppl have had with connection issues.
ern88 said:
Well after hours of searching I found what the problem was. I had to dial *#7284# abd turn on PDA mode on the USB section. And I connected it to Kies and it worked. I am sure this will solve the problem lots of ppl have had with connection issues.
Click to expand...
Click to collapse
well this is new to me, take my thanks
Thanks
ern88 said:
Well after hours of searching I found what the problem was. I had to dial *#7284# and turn on PDA mode on the USB section. And I connected it to Kies and it worked. I am sure this will solve the problem lots of ppl have had with connection issues.
Click to expand...
Click to collapse
this solved the Kies problem with recognizing the T989D
Having Trouble updating to Jellybean via Kies
Hello guys! As my username implies, I've been the owner of a Samsung T989D Heracles for about 8 months or so. I've had so many **** ups when it comes to doing any exploits with my phone and most recently I've had issues upgrading my firmware with Kies. Twice now there's been this notice of this box that appears to say "PC can't recognize my phone" and that was due to my phone being in download mode. Tried unchecking and checking USB debugging resulting in the same **** happening again. Not comfortable with installing Jellybean unofficially because I don't wanna deal with my wireless carrier(the sales people in the store are a bunch of idiots). Any advice or suggestion?
Noob_Android_User said:
Hello guys! As my username implies, I've been the owner of a Samsung T989D Heracles for about 8 months or so. I've had so many **** ups when it comes to doing any exploits with my phone and most recently I've had issues upgrading my firmware with Kies. Twice now there's been this notice of this box that appears to say "PC can't recognize my phone" and that was due to my phone being in download mode. Tried unchecking and checking USB debugging resulting in the same **** happening again. Not comfortable with installing Jellybean unofficially because I don't wanna deal with my wireless carrier(the sales people in the store are a bunch of idiots). Any advice or suggestion?
Click to expand...
Click to collapse
Download mode is used to install packages, Kies put your phone in download mode only if he installs any update, so it means you shouldn't put your phone on download mode to make it recognized by Kies. Did you install the specific drivers for your phone?
Noob_Android_User said:
Hello guys! As my username implies, I've been the owner of a Samsung T989D Heracles for about 8 months or so. I've had so many **** ups when it comes to doing any exploits with my phone and most recently I've had issues upgrading my firmware with Kies. Twice now there's been this notice of this box that appears to say "PC can't recognize my phone" and that was due to my phone being in download mode. Tried unchecking and checking USB debugging resulting in the same **** happening again. Not comfortable with installing Jellybean unofficially because I don't wanna deal with my wireless carrier(the sales people in the store are a bunch of idiots). Any advice or suggestion?
Click to expand...
Click to collapse
A lot of the time this is due to your PC not installing the drivers correctly.. Either that or you should try different USB ports.
Try downloading the newest Odin connecting your phone and put it in download mode. If Odin does not recognize your phone then the drivers got borked up during installation .. And if Odin does see your phone ..then just use that instead.
**** kies !
Sent from my SGH-T989 using xda premium
jonmassot said:
Download mode is used to install packages, Kies put your phone in download mode only if he installs any update, so it means you shouldn't put your phone on download mode to make it recognized by Kies. Did you install the specific drivers for your phone?
Click to expand...
Click to collapse
Did install specific drivers so which one of these drivers do i use?
Noob_Android_User said:
Did install specific drivers so which one of these drivers do i use?
Click to expand...
Click to collapse
The only drivers you need to concern yourself with called Samsung USB driver for mobile phones
Sent from my SGH-T989 using xda premium

HELP! Firmware Won't Upgrade!

I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. It identifies the phone and tells us there's a newer firmware version we can download. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager, I see an exclamation point on Samsung Mobile USB CDC Composite Device and it says the device couldn't be started.
It looks as thought, when the phone reboots to download the firmware from the laptop after the laptop has the firmware, Kies isn't seeing the phone. So I did vol-up-down to get it in programming mode and then reinitiated the download. That little trick doesn't work since Kies isn't identifying the device.
I've checked that I have the most current drivers, which I do. I've uninstalled them and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. Driver is dated 1/23/2013. As I said, it updated the firmware on my S3 fine... It just won't do it on my wife's S2. I don't know what to do.
Can anyone provide any advice or help? I've spent about 11 hours on this over two days and am running out of ideas.
-Paul
premington said:
I'm having problems completing a firmware upgrade on my wife's Galaxy S2. It's at ICS and I want to get it to Jelly Bean. We're using the horrible Samsung program Kies, which is hosting the update to us. It sees the S2 fine... No problems there. It identifies the phone and tells us there's a newer firmware version we can download. Every time I perform the update, it downloads the firmware and when it reboots the phone, I get an error that the device can't be found and I should try again. When I go in device manager, I see an exclamation point on Samsung Mobile USB CDC Composite Device and it says the device couldn't be started.
It looks as thought, when the phone reboots to download the firmware from the laptop after the laptop has the firmware, Kies isn't seeing the phone. So I did vol-up-down to get it in programming mode and then reinitiated the download. That little trick doesn't work since Kies isn't identifying the device.
I've checked that I have the most current drivers, which I do. I've uninstalled them and reinstalled them and uninstalled Kies and reinstalled Kies and still get the error. I've also already updated the firmware on my Galaxy S3 using Kies on this computer and it worked fine. Now when I do it on my wife's S2, it bombs.
I then loaded Kies on another laptop and it's even worse. It downloads the firmware update and the entire application totally crashes.
I've gone to T-Mobile and they can't help with anything. They suggested turning USB Debugging on in the Developer Options on the phone, which I did. Still, nothing.
I located the hooks in the registry editor for the CDC composite device driver and everything *looks* good, as far as I can tell. Driver is dated 1/23/2013. As I said, it updated the firmware on my S3 fine... It just won't do it on my wife's S2. I don't know what to do.
Can anyone provide any advice or help? I've spent about 11 hours on this over two days and am running out of ideas.
-Paul
Click to expand...
Click to collapse
First u got check USB debugging ON (on the phone)
disable anti virus on the pc/laptop
kies will put your phone into download mode and will take awhile (Kies is super slow) for good reasons
Also consider rooting your phone and install custom recovery (CWM) and flash all the rom(s) you wish [if that's an option]
hit Thanks if i helped
Thanks for the help, Sam.
I'll try it again with the virus protection off. I disabled the Windows firewall and that did nothing. I've tried it about 12 to 15 times, which takes a long time because Kies takes so long to download what it needs.
Can I root a T-Mobile phone? I used to have a Motorola Atrix 2 and rooted that and did manual firmware and ROM upgrades, but that was an unlocked and rooted phone. I'm afraid I may screw up the phone or my T-Mobile service by rooting it and doing custom installs. Does anyone have experience with this on a T-Mobile phone they purchased at T-Mobile? I don't want to mess the phone up.
At this point, I think that's the only way I'm going to go Jelly Bean on my wife's phone.
-Paul
Rooting your s2 is simple and easy to do. Go to the dev section and look at the threads on how to do it.
You will use Odin to flash a custom recovery such a TWRP whick will install supersu. At that point you can flash the ROM of your choice and not have to deal with Kies anymore.
Hope this helps
Sent from my SAMSUNG-SGH-T989 using xda premium
use this as a ref. http://galaxys2root.com/galaxy-s2-root/how-to-root-t-mobile-galaxy-s2-sgh-t989/
make sure to backup your current ROM as soon as your get root& cwm
after that u can flash any rom here is a list :http://www.androidmodmarket.com/ModMarket/Devices/Device-XDA-F-1332.html
i think u will like a clean fast 4.2.2 (jb) rom like slimbean....
try 'em & see which one u like......xda is your best bet for help & just about anything ROM
hit thanks if u like
sam.balia1012 said:
use this as a ref. http://galaxys2root.com/galaxy-s2-root/how-to-root-t-mobile-galaxy-s2-sgh-t989/
make sure to backup your current ROM as soon as your get root& cwm
after that u can flash any rom here is a list :http://www.androidmodmarket.com/ModMarket/Devices/Device-XDA-F-1332.html
i think u will like a clean fast 4.2.2 (jb) rom like slimbean....
try 'em & see which one u like......xda is your best bet for help & just about anything ROM
hit thanks if u like
Click to expand...
Click to collapse
This is all great information... Thanks so much. I've pressed "Thanks" to each of you. :good:
-Paul

[Q] Epic 4G (D700), ODIN and "Unknown Device"

Okay i have seen similar posts around, and I apologize if this bothers anyone but when I post a thread asking for help, its because I've tried most solutions and have gotten nowhere. I recently bought one.of.these devices and I have to say for an old 1GHz device, its pretty darn smooth! (Got it for my girl who broke her phone. Cost $20 MINT screen, and some scuffs.on the trim believe it or not, fully functional, clean ESN)
I love for all devices in the house to be rooted and off that dreaded Gingerbread android. I have been stuck since i got it trying to use ODIN to flash CWM, and root it to flash a JB based rom. Problem is i installed the drivers, got the ODIN version required, have the CWM tar file, etc, the phone gets detected while on in ADB, normal file transfer way and so on. BUT Download Mode? Nope, i get the dreaded "Unknown Device" issue.
Now as I always read before annoying others, I read that switching the USB cable helps. I've tried 8 USB cables, and no go. 2 Samsungs (i read those are #1 NO GOs), 3 LG cables (device doesnt appear at all), and 3 non brand. No good.
I know Mobile Odin wont work, I rooted it using Framaroot.apk for now, but I need CWM for the rom flashing part.
So now that its 2013, is there really no other way other than ODIN? I tried using ROM Manager, it flashes but doesnt do a thing except boot into stock recovery (miracle no bricks or bootlooping). If I had Linux on my PC, will it get detected or its just the darn cable?
OR is there a specific USB cable brand I should go for that is guaranteed to work? I dont mind buying it just have been waiting to make sure.
Any help or advice is greatly appreciated.
Most people recommend using a BlackBerry cable
Sent from my SPH-D700 using Tapatalk 2
jeffreyjicha said:
Most people recommend using a BlackBerry cable
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
Thank GOSH I read your response in time! I am currently at BestBuy and was going to buy a totally different brand USB. Hopefully they have them here.
Crossvxm said:
Thank GOSH I read your response in time! I am currently at BestBuy and was going to buy a totally different brand USB. Hopefully they have them here.
Click to expand...
Click to collapse
I use this cable and have had zero issues. http://www.monoprice.com/products/p...=10303&cs_id=1030307&p_id=5458&seq=1&format=2
Well there's good news and bad.
Got an official BlackBerry USB cable.
Bad is the device is STILL not recognized.
The drivers have been properly installed, there is no updating the drivers manually, effing Windows won't let me. What the hell can I do now?
If only Mobile Odin worked, or there were other methods, I wouldn't be going thru this mess...
Like where did I go wrong?
I would swap out Windows to Linux, but I don't see how that will get the device detected.
Matter of fact I was trying to install a Linux based OS from my flash drivd, and it corrupted it. Theres 8gb Ill never see again...
Any other ideas? Will Linux pick up the device?
EDIT: This USB unlike the others BRIEFLY detects it as a USB Device, then goes back to unknown when I uninstall it thru Device Manager
Crossvxm said:
Well there's good news and bad.
Got an official BlackBerry USB cable.
Bad is the device is STILL not recognized.
The drivers have been properly installed, there is no updating the drivers manually, effing Windows won't let me. What the hell can I do now?
If only Mobile Odin worked, or there were other methods, I wouldn't be going thru this mess...
Like where did I go wrong?
I would swap out Windows to Linux, but I don't see how that will get the device detected.
Matter of fact I was trying to install a Linux based OS from my flash drivd, and it corrupted it. Theres 8gb Ill never see again...
Any other ideas? Will Linux pick up the device?
EDIT: This USB unlike the others BRIEFLY detects it as a USB Device, then goes back to unknown when I uninstall it thru Device Manager
Click to expand...
Click to collapse
Are you plugging into a port directly on the motherboard? (IE: A port on the back of the machine.) Using an emulated port or hub can cause this at times.
FYI, there are 2 drivers. One is for when the phone is fully booted in Android. The other is the driver when in download mode. Have you tried using another machine?
Sent from my Nexus 7 using Tapatalk 2
I think your issue is driver related. I had similiar issues and updated the wiki with the drivers that ended up working for me.
Sent from my SPH-D700 using xda app-developers app

[Help] Another Note 4 Soft Bricked

Hello,
I know you're probably thinking, "omg another note bricked thread". Yes, but I spent many hours of research and couldn't find a thread with my exact problem.
A little background:
I rooted my phone and everything was fine and dandy. I let a friend borrow my phone for a minute and they decided that it would be funny to uninstall google play. I installed the apk from online and had nothing but problems. The app would crash as soon as i started downloading anything. I looked into solutions and did everything from editing the host file to wiping the caches. Nada. The "solutions" just caused other errors. I decided to wipe and reinstall from my backup.
I realized after that because Google Play is a system file, my restore was useless. I decided to wipe everything and reflash the stock firmware with Odin. I downloaded the right one for the verizon model on 5.1.1. Odin sent the file to the device. Just before finishing there was an error and the phone rebooted anyway.
Upon booting the phone now lacked an OS and gave the "use the verizon repair assistant to reinstall the operating system" message. I tried the software (from a friends s5) on 3 different computers and it wouldn't work on any.
I figured, no problem, I will just reflash to stock with Odin again. Only this time my computer no longer recognizes the phone when I put it into download mode. Ive installed and reinstalled the drivers, changed the order of connecting the cables, and when the phone is booted. Nothing works.
The phone can only boot regularly (but lacks an OS) or go to download mode. Recovery doesn't work. Any ideas? Help would greatly be appreciated as the nearest phone repair center is close to 40 miles away
Tl;dr
Phone doesnt have an OS, can boot to download mode, but isn't recognized by computer. The basic troubleshooting steps haven't worked.
Hi urban.. I'm not to technical, but was reading your post. I hit a little confused... Your using the s5 Verizon recovery, not Odin image right
Also try uninstalling the Windows drivers and reinstall after you connect to computer
Sent from my SM-N920V using Tapatalk
Bern612 said:
Hi urban.. I'm not to technical, but was reading your post. I hit a little confused... Your using the s5 Verizon recovery, not Odin image right
Also try uninstalling the Windows drivers and reinstall after you connect to computer
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
I tried the verizon recovery for the S5 (I don't have it for the note) and the software wouldn't load. Originally I reflashed the phone with an Odin image but now Odin doesn't recognize the phone.
Yup, I've tried that many times on different computers. Thanks though.
Urban415 said:
Hello,
I know you're probably thinking, "omg another note bricked thread". Yes, but I spent many hours of research and couldn't find a thread with my exact problem.
A little background:
I rooted my phone and everything was fine and dandy. I let a friend borrow my phone for a minute and they decided that it would be funny to uninstall google play. I installed the apk from online and had nothing but problems. The app would crash as soon as i started downloading anything. I looked into solutions and did everything from editing the host file to wiping the caches. Nada. The "solutions" just caused other errors. I decided to wipe and reinstall from my backup.
I realized after that because Google Play is a system file, my restore was useless. I decided to wipe everything and reflash the stock firmware with Odin. I downloaded the right one for the verizon model on 5.1.1. Odin sent the file to the device. Just before finishing there was an error and the phone rebooted anyway.
Upon booting the phone now lacked an OS and gave the "use the verizon repair assistant to reinstall the operating system" message. I tried the software (from a friends s5) on 3 different computers and it wouldn't work on any.
I figured, no problem, I will just reflash to stock with Odin again. Only this time my computer no longer recognizes the phone when I put it into download mode. Ive installed and reinstalled the drivers, changed the order of connecting the cables, and when the phone is booted. Nothing works.
The phone can only boot regularly (but lacks an OS) or go to download mode. Recovery doesn't work. Any ideas? Help would greatly be appreciated as the nearest phone repair center is close to 40 miles away
Tl;dr
Phone doesnt have an OS, can boot to download mode, but isn't recognized by computer. The basic troubleshooting steps haven't worked.
Click to expand...
Click to collapse
Had a similar experience myself. I also tried using the Verizon update/repair assistant for another device and it did not work. I ultimately ended up borrowing a Note 4, installing the upgrade/repair assitant from that phone onto my pc (enable USB autoplay, then choose to install the software that runs when you connect the phone). The software installed from another Note4 was able to repair my phone without issue.
Tepidlake said:
Had a similar experience myself. I also tried using the Verizon update/repair assistant for another device and it did not work. I ultimately ended up borrowing a Note 4, installing the upgrade/repair assitant from that phone onto my pc (enable USB autoplay, then choose to install the software that runs when you connect the phone). The software installed from another Note4 was able to repair my phone without issue.
Click to expand...
Click to collapse
Interesting. Was your computer unable to recognize the phone as well? How did you borrow another Note 4? I have scoured the internet and haven't been able to find the software online. Would you be able to PM it to me? I would greatly appreciate it as I do not have immediate access to another Note.
ODIN can be finicky with USB cables and ports. Try switching cables and make sure that you're on a USB port that comes straight from the PC and not a hub.
Try uninstalling the Samsung USB driver, reboot the computer then reinstall.
I'm not sure why you were using S5 software when Note 4 is so readily available. I'm not sure that I can recommend using the Marshmallow firmware yet in ODIN. I would use the 5.1.1 version and do the full firmware flash.
what i've done.
Hello Urban415, earlier today my phone decided to take a dump as well gave me that same message with the yellow triangle, i had flashed a bad image (file name : N910VVRU2BPA1_StockRestore.tar.md5) which then gave me that problem.
//-=-=
I went onto Sam Mobile's site, created an account(its free! to download the firmware, it's needed.)
I had to download N910VVRU2BOG5 - 5.0.1 (it took me 2 hours to DL off their site :\ due to free account... but whatevs)
In order to bring my phone back to life also the version of Odin i used was 3.10.6..
My phone was rooted as well and was using N910VVRU2BPA1 - 5.1.1
//-=-=
Hope this helps ! My note 4 Model # : Sm-n910v, bought refurb off ebay.
P.S. Excuse my grammar, punctuation, etc, etc. Also! running Windows 7 x64 and Verizon's assistant didn't work for me either. not even on my windows 8.1 laptop =x!
douger1957 said:
ODIN can be finicky with USB cables and ports. Try switching cables and make sure that you're on a USB port that comes straight from the PC and not a hub.
Try uninstalling the Samsung USB driver, reboot the computer then reinstall.
I'm not sure why you were using S5 software when Note 4 is so readily available. I'm not sure that I can recommend using the Marshmallow firmware yet in ODIN. I would use the 5.1.1 version and do the full firmware flash.
Click to expand...
Click to collapse
I have tried with 2 cords, and am not using a hub. I also already uninstalled, rebooted and installed. Anything else?
The S5 software is only the verizon restore assistant because that is the only samsung software I had available to me. I am not using the firmware for that phone on my note. I tried to do the full 5.1.1 firmware flash, but can only do that when my computer recognizes the device.
SolFox84 said:
Hello Urban415, earlier today my phone decided to take a dump as well gave me that same message with the yellow triangle, i had flashed a bad image (file name : N910VVRU2BPA1_StockRestore.tar.md5) which then gave me that problem.
//-=-=
I went onto Sam Mobile's site, created an account(its free! to download the firmware, it's needed.)
I had to download N910VVRU2BOG5 - 5.0.1 (it took me 2 hours to DL off their site :\ due to free account... but whatevs)
In order to bring my phone back to life also the version of Odin i used was 3.10.6..
My phone was rooted as well and was using N910VVRU2BPA1 - 5.1.1
//-=-=
Hope this helps ! My note 4 Model # : Sm-n910v, bought refurb off ebay.
P.S. Excuse my grammar, punctuation, etc, etc. Also! running Windows 7 x64 and Verizon's assistant didn't work for me either. not even on my windows 8.1 laptop =x!
Click to expand...
Click to collapse
Glad that you got your device to work. Thanks for the information about the Verizon assistant software. Guess it's not just me.
My problem isn't the firmware and finding it online. My problem is that my computer now refuses to recognize the phone as a usb device. I have tried the usual recommended troubleshooting steps to no avail. Did you have this problem?
I'm reaching about as far as I can go, but: did you try to do a factory reset in recovery? I had that work in freeing up a connection issue in ADB once.
@Urban415 I was googling and found one guy who had a similar issue as you... It was for an older device. But what he did was uninstalled the assistant. Then plugged in his phone and reinstalled the software and it installed the correct drivers... Also I'm not to android savvy, but just a thought. If your using the s5 assistant wouldn't it have to download a note 4 image for it to recognize it. Maybe that's why it's not working. Because it doesn't have the note 4 drivers and image??? Just a thought
Sent from my SM-N920V using Tapatalk
Just saying this on top of my head but I have seen system images for the system itself and another with the firmware included. Maybe try the one with the firmware included?
Sent from my SM-N910V using Tapatalk
Urban415 said:
Interesting. Was your computer unable to recognize the phone as well? How did you borrow another Note 4? I have scoured the internet and haven't been able to find the software online. Would you be able to PM it to me? I would greatly appreciate it as I do not have immediate access to another Note.
Click to expand...
Click to collapse
Hey, sorry it took so long to get back.
As I recall my phone was not visible to ADB or Kies while it was displaying the Verizon Repair Assistant screen erreor screen. I suspect that in that state, only the Repair Assistant is able to talk to the phone.
I ended up waiting for my wife to get home (she has the same phone as me) and borrowing her phone to install the assistant software. The software recognized my phone, though it took a minute or two, even though Kies couldn't see it. The assistant downloaded the firmware and flashed it. Phone good as new.
Urban415 said:
I have tried with 2 cords, and am not using a hub. I also already uninstalled, rebooted and installed. Anything else?
The S5 software is only the verizon restore assistant because that is the only samsung software I had available to me. I am not using the firmware for that phone on my note. I tried to do the full 5.1.1 firmware flash, but can only do that when my computer recognizes the device.
Glad that you got your device to work. Thanks for the information about the Verizon assistant software. Guess it's not just me.
My problem isn't the firmware and finding it online. My problem is that my computer now refuses to recognize the phone as a usb device. I have tried the usual recommended troubleshooting steps to no avail. Did you have this problem?
Click to expand...
Click to collapse
similar thing happened to me but on my 2013 nexus 7. I had to download and use "Minimal ADB and Fastboot" and manually (using Commands within windows command-line-interface) restore my device while it was in "fastboot mode". prior to that tried using "WUGsNexus Root ToolKit " which help instruct the user; with screenshots on how to uninstall drivers that might conflict with one another with the use of another program named "USBDeview". that didn't work for me unfortunately . but for i cannot for sure say if its a "Maybe my windows need a refresh/clean slate" or I missed a step.
Thank you to everyone that helped me in this thread. After trying several new cables, uninstalling and re-installing drivers, rebooting, and playing around with software compatibility software, my problem has been solved.
I have now reflashing stock firmware, rooted, and backed up the phone. Cheers!

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