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Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Sainyam said:
Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Click to expand...
Click to collapse
the b/l will never be unlocked for defy by moto ^^
if it were we'd hold on to our aging ph's for a couple more years & wouldn't go out and buy say a razr with official unlocked b/l or the like...
modders mod & play with their ph's voiding warranty... if I break it I fix it
ph repair services can be dodgy at the best of times
it's not just moto services that are fubar...
Sainyam said:
Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Click to expand...
Click to collapse
Motorola Really Sucks in Servicing i have a bad experience With Them once upon a time my ZN5 Not working so good so i gave it to the service center..after a month i got my phone back but the camera lens scratched and the micro phone notworking etc etc i complained Back they said i need to pay 2k for fixing Them...even if u want to apply doa they will suck time and even they dont know how to install a rom...
King_Rat said:
the b/l will never be unlocked for defy by moto ^^
if it were we'd hold on to our aging ph's for a couple more years & wouldn't go out and buy say a razr with official unlocked b/l or the like...
modders mod & play with their ph's voiding warranty... if I break it I fix it
ph repair services can be dodgy at the best of times
it's not just moto services that are fubar...
Click to expand...
Click to collapse
Its not the same with nokia(i love their service)..
once i had a broken earphone on e71 and much to my surprise they replaced it within 10 mins or so..
and while same with motorola took one week to get repaired..
if i break it i am responsible(i know) but the phone broke when i flashed original rom.
So its motorola's software who broke it
not am waiting for my mobile to send to chennai for replacement..
L7iharsha said:
Motorola Really Sucks in Servicing i have a bad experience With Them once upon a time my ZN5 Not working so good so i gave it to the service center..after a month i got my phone back but the camera lens scratched and the micro phone notworking etc etc i complained Back they said i need to pay 2k for fixing Them...even if u want to apply doa they will suck time and even they dont know how to install a rom...
Click to expand...
Click to collapse
really the engineer here didnt even know that motorola has a locked bootloader..even he didnt know what bootloader is ???
all he knew was the is case of doa replace pcb and install rom using rsd...
and if anything else happen send them to another service centre..
Sainyam said:
really the engineer here didnt even know that motorola has a locked bootloader..even he didnt know what bootloader is ???
all he knew was the is case of doa replace pcb and install rom using rsd...
and if anything else happen send them to another service centre..
Click to expand...
Click to collapse
Well, the service center experience was good. Had one stuck pixel on the screen, they replaced the TFT panel. Got the phone back in 8 days without any damage.
One thing is for sure, this is my first and last Motorola!!!
Sainyam said:
really the engineer here didnt even know that motorola has a locked bootloader..even he didnt know what bootloader is ???
all he knew was the is case of doa replace pcb and install rom using rsd...
and if anything else happen send them to another service centre..
Click to expand...
Click to collapse
yes most service guys are like that...but some guys are pros bcoz wen i went to service i dunno which software he used he showed me the list of custom..roms that im used...im really shocked
Sent from my MB525 using XDA
motorola defy always rocking
motorola defy always rocking
Sainyam said:
Sorry if the title offended motorola lover(my apologies)
but really..
motorola really sucks.:/.
Firstly downgrading our hardware(overclocking the same processor in other phones)
then serving us with a locked boot loader..(with an indefinably long waiting time for unlocking)
then at the time of repairing they take 2 weeks to replace a motherboard and then return a completely different defy to customer(broken from side,various cracks and scratches,even the front housing was not the same as the scratches that were on my old defy were not even there now) ..
what came to my surprise was that their customer support replaced my whole motherboard while they had to replace just camera unit...
and when i said there is some mishap(that they might have given me the wrong piece) the engineer started blaming me saying you didnt tell us of any scratch and all..
and he started saying that motorola has a policy that any phone damaged during the repairing is to be bourne by customer and i was like
..
but i asked him to give me that in writing but he started hesitating and some how got convinced to send it to corporate office for repair
now you tell me is it fair to give me a badly damaged phone after repairing only because i chose motorola over samsung or nokia..
sorry for any grammatical error is any as i am feeling sleepy...
Click to expand...
Click to collapse
They are just evil but their phones are damn good. They give one the finest hardware. I get it they overclock the same processor and use it. It is actually beneficial. Even if you buy a phone with less processing speed, you can still overclock it. Its not just MOTO does this each and every android manufacturer do this. Most of the time they use the same processor on many phones. I agree service centers in INDIA are really bad. More over you don't have any idea about Samsung. Nokia sucks with their stupid firmware and the stylish N800 with a stupid Windows Phone OS.
Surprisingly, this my 8th phone from Motorola and I'm pretty satisfied..
Had a few experience with servicing and it was satisfactory..I broke my BT headset once n it was replaced with a brand new one..
Locked BL is a pain sometimes but at the same time, it means there's a little chance to brick the phone..
Doesn't matter from where I send it, what matters is written above
The only good thing about Defy is its ruggedness..
Without it, certainly i will immediately sell my phone to another one, which have an option to unlock its bootloader.
Just look at Sony, they write an OFFICIAL step by step to unlock devices bootloader.
Of course it will broke the warranty, but at least customer have their right to do whatever they want to their devices. To unleash its power and capabilities on proper custom rom.
Sorry Motorola, this is my last Motorola device. Unless Motorola change their policy about what customer could do on their devices.
Sent from Tapatalk v2.0 for Android
I love Motorola phone.....
It had excellent hardware and excellent quality...
But service center are like hell.....
I gave my phone for 1and half months now.. Still I didn't got it back...
This is one thing why we started feeling to go for Nokia......
I gave in my phone for replacement/DOA (dun know what HTC service center would do..) I wanted to know that just in case if m lucky to get a D.O.A certificate which serial numbers are generally found flawless..
How do I check phone for the issues then n there at the store( Already been to thisthread) I wanted to know if i could check for other defects such as wifi defects..or any other defects like battery defect or any defects flaws or problems that You came across..
Also for those of you who have a flawless phone can help me know the serial numbers along with some information about the location that would be great..
Please help me with this..
Is it possible to get another phone with D.O.A. ..??seeing so many flaws in most of the devices m really not in a mood to get another HTC one X that is flawed and repeat the whole damn visiting the service center and calling the Customer Service to get them to process things..It's really very tiring job..n these service center morons have no clue what so ever about any of these flaws..Coz even after paying such a high prize you get faulty **** that's absolutely not tolerable..
Steve Stiffler said:
I gave in my phone for replacement/DOA (dun know what HTC service center would do..) I wanted to know that just in case if m lucky to get a D.O.A certificate which serial numbers are generally found flawless..
How do I check phone for the issues then n there at the store( Already been to thisthread) I wanted to know if i could check for other defects such as wifi defects..or any other defects like battery defect or any defects flaws or problems that You came across..
Also for those of you who have a flawless phone can help me know the serial numbers along with some information about the location that would be great..
Please help me with this..
Is it possible to get another phone with D.O.A. ..??seeing so many flaws in most of the devices m really not in a mood to get another HTC one X that is flawed and repeat the whole damn visiting the service center and calling the Customer Service to get them to process things..It's really very tiring job..n these service center morons have no clue what so ever about any of these flaws..Coz even after paying such a high prize you get faulty **** that's absolutely not tolerable..
Click to expand...
Click to collapse
They can issue a doa upto 14 days after you had bought the phone. I got a One x and the same day i noticed that the screen was loose. So i took it to the the HTC service center and showed the issue to them and they immediately issued a DOA. Returned the DOA and the faulty phone back to the shop from where i bought the phone and i got a new phone.
Just check the Edges of the screen for gap between the screen and the body. Even if the replacement is faulty you can still return it..
saranyan said:
They can issue a doa upto 14 days after you had bought the phone. I got a One x and the same day i noticed that the screen was loose. So i took it to the the HTC service center and showed the issue to them and they immediately issued a DOA. Returned the DOA and the faulty phone back to the shop from where i bought the phone and i got a new phone.
Just check the Edges of the screen for gap between the screen and the body. Even if the replacement is faulty you can still return it..
Click to expand...
Click to collapse
Is your phone working fine??what serial number is that??And is there a chance to get another phone like not another HTC one X but some other phone??
Steve Stiffler said:
Is your phone working fine??what serial number is that??And is there a chance to get another phone like not another HTC one X but some other phone??
Click to expand...
Click to collapse
Been using the new phone for the past 3 days and the new phone does not have any issues.
Serial no is HT24 series.
I doubt whether you'll be able to exchange for another phone. I think it depends on your shop/dealer. Generally they replace with the same phone only.
saranyan said:
Been using the new phone for the past 3 days and the new phone does not have any issues.
Serial no is HT24 series.
I doubt whether you'll be able to exchange for another phone. I think it depends on your shop/dealer. Generally they replace with the same phone only.
Click to expand...
Click to collapse
Actually the shopkeeper did change my device to Samsung galaxy S3..Didn't bother much about hox..
Greetings
This problem started only today. The screen literally flickers like a malfunctioning tube-light. I have dropped my Xperia ZL at the service center as they want to "observe" it. I would like nothing short of a replacement unit from Sony. It's been 30 days since I purchased the product. I also had a faulty charger when I first purchased the phone. Btw, I am from India and the phone model number is C6502.
My main intention is to get a replacement unit as I don't want my phone sent to the repair center as early as one month after purchase.
Any inputs regarding this will be greatly appreciated.
Regards
A320232 said:
Greetings
This problem started only today. The screen literally flickers like a malfunctioning tube-light. I have dropped my Xperia ZL at the service center as they want to "observe" it. I would like nothing short of a replacement unit from Sony. It's been 30 days since I purchased the product. I also had a faulty charger when I first purchased the phone. Btw, I am from India and the phone model number is C6502.
My main intention is to get a replacement unit as I don't want my phone sent to the repair center as early as one month after purchase.
Any inputs regarding this will be greatly appreciated.
Regards
Click to expand...
Click to collapse
as long as u replace it within the replacement period its good ..either 15-30 days i guess .
otherwise they will only repair it .however if it is found to be a phone fault like maybe a lose wire they may not charge u
you should have straight away said replace it .
service centres here in india have a knack to be annoying and not replace it
demonicjas said:
as long as u replace it within the replacement period its good ..either 15-30 days i guess .
otherwise they will only repair it .however if it is found to be a phone fault like maybe a lose wire they may not charge u
you should have straight away said replace it .
service centres here in india have a knack to be annoying and not replace it
Click to expand...
Click to collapse
Guess what!
I had got a faulty charger out of the box. I got it exchanged for a new one with the dealer. After 30 days, the display is screwed, flickering like a spoiled tube light.
The staff at the service center is absolutely rude and abusive and cannot communicate properly in English and the customers are made to wait for unnecessarily long durations to get a reply/answer. The problem as detected by the service center is with the phone's motherboard.
Sony India is not willing to replace my unit with a new one and is not willing to refund the amount either. They have told me that they will be replacing the motherboard only and nothing more. I don't trust these idiots anymore. What I need is a replacement unit or a complete refund.
Any suggestions?
A320232 said:
Guess what!
I had got a faulty charger out of the box. I got it exchanged for a new one with the dealer. After 30 days, the display is screwed, flickering like a spoiled tube light.
The staff at the service center is absolutely rude and abusive and cannot communicate properly in English and the customers are made to wait for unnecessarily long durations to get a reply/answer. The problem as detected by the service center is with the phone's motherboard.
Sony India is not willing to replace my unit with a new one and is not willing to refund the amount either. They have told me that they will be replacing the motherboard only and nothing more. I don't trust these idiots anymore. What I need is a replacement unit or a complete refund.
Any suggestions?
Click to expand...
Click to collapse
replacing for free ?
usually they do not replace n say withing 15days n crap .. i had similar issues with htc service centre too . incompetent staff and nothing else to offer
try talking to the dealer u purchased the phone from .
demonicjas said:
replacing for free ?
usually they do not replace n say withing 15days n crap .. i had similar issues with htc service centre too . incompetent staff and nothing else to offer
try talking to the dealer u purchased the phone from .
Click to expand...
Click to collapse
Yes, for free. I am looking for a complete device replacement. I do not want them to replace my motherboard but the entire phone itself. Motherboard failing in a month - completely unacceptable. I just cannot imagine my new phone falling into the hands of those disgusting animals at the service center.
I just saw my xperia zl flckering or something like that. i was listening to music and lock the phone, and when I turn the screen on the lockscreen it was flickering and the song was stoped, i had to unlock it for it to stop.... mmm
Blinking Display
A320232 said:
Greetings
This problem started only today. The screen literally flickers like a malfunctioning tube-light. I have dropped my Xperia ZL at the service center as they want to "observe" it. I would like nothing short of a replacement unit from Sony. It's been 30 days since I purchased the product. I also had a faulty charger when I first purchased the phone. Btw, I am from India and the phone model number is C6502.
My main intention is to get a replacement unit as I don't want my phone sent to the repair center as early as one month after purchase.
Any inputs regarding this will be greatly appreciated.
Regards
Click to expand...
Click to collapse
Im from Srilanka.I also noted this display blinking problem today.but it only happens some times.I think this problem started after upgrading the phone to latest android 4.2 few days ago.Im so disappointed with Sony.
devinda111 said:
Im from Srilanka.I also noted this display blinking problem today.but it only happens some times.I think this problem started after upgrading the phone to latest android 4.2 few days ago.Im so disappointed with Sony.
Click to expand...
Click to collapse
Agreed I as well have come to this conclusion. Once unlocking my phones code it randomly flickers for a couple of minutes then once I let the brightness settle in (usually change to auto-brightness) I tend to not notice it. Definitely a software type of bug in .423
Need some help! Now as its been just more than a year using my htc one x. I called customer service centre here in New Delhi, India... that my one x's screen from some places on left (top to bottom) corner side if pressed little hard gives pixel liquid flowing called the ripple/screen flex issue, and on the right side its still perfectly hard n fine. I told them I feel the gum is just loose or something, but they are dumb for money telling me whole screen will be replaced for 7,500 Inr (123.480 USD), When there's nothing wrong with it in normal usage at all! Something less needs to be done I guess ?!?!
Should I continue this way?! As its still fine no fluid when using normally or playing games .
Suggestions, Help from everywhere are welcome please! I Love Xda!
Or Is there a way I can get repairs done from somewhere else in New Delhi(For my indian friends) ?! But should be more good at this than disgusting customer service centres here in India .
Regards .
Hi Guys, I Writing this with saddest ever. i bought this phone, which was good. but during rooting. my device went bricked. i took the device to the service center and they took the phone on 5 - 10 -2017 and Now Returned the Phone on 19-10-2017. And it is not repaired. i told them i will give money but they told there is no parts available. the mother board is damaged with water, so please help me guys. :crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying: . If anyone here can help me please
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
how to?
souvikpal said:
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
Click to expand...
Click to collapse
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
gokulraj3 said:
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
Click to expand...
Click to collapse
The handset may have water-detector substance inside, which will change its colour once the substance get in touch with any liquid. So, once the water detector is tripped, you'll loose your warranty even if the damage isn't caused by water.
Now if you want to repair it paying the required money, and the company refuses to do it, you can definitely lodge a complain because the handset is within support period.
it is better to buy other good device than mediatek... even i m frustrated with lenovo and mediatek... this is last phone with mediatek and now its goodbuy to mediatek ..
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
NO, they will telll
[email protected] said:
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
Click to expand...
Click to collapse
they will telll please wait.. i called the customer care, they also told me it is a new product so its parts have to come from other country so it is also having gst causing it to slow down in india.
not yet got the phone from the service center it is not yet ready because parts are not available,
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
Ya Bro, they are taking it tooo long.
[email protected] said:
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
Click to expand...
Click to collapse
i think i must go to the consumer court. i have done that too. emailes them in, called service center and customer care every day. they always say please wait, we understand. so i waitied, now it is almost 30 days when it is in 5-11-2017.:crying::crying::crying:
they also want me to pay for the products repair.
see that image file, you can seee my phone repair status. it says it is closed but the service center is telling it is an error.
37 days over.. parts are not available. what to do?
Take ur phone nd try to flash rom urself. . Lenovo is ****t . I'm also going to sell this phone on olx .
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
gokulraj3 said:
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
Click to expand...
Click to collapse
Now I may advice u to sell it on olx and get another device. Bcoz development of k8 note is ****. If u r in rooting flashing custom Roms u definitely not gonna enjoy it . I sold mine @12k