Develop Bugs

[Q] Phone replacement and defects help

I gave in my phone for replacement/DOA (dun know what HTC service center would do..) I wanted to know that just in case if m lucky to get a D.O.A certificate which serial numbers are generally found flawless..
How do I check phone for the issues then n there at the store( Already been to thisthread) I wanted to know if i could check for other defects such as wifi defects..or any other defects like battery defect or any defects flaws or problems that You came across..
Also for those of you who have a flawless phone can help me know the serial numbers along with some information about the location that would be great..
Please help me with this..
Is it possible to get another phone with D.O.A. ..??seeing so many flaws in most of the devices m really not in a mood to get another HTC one X that is flawed and repeat the whole damn visiting the service center and calling the Customer Service to get them to process things..It's really very tiring job..n these service center morons have no clue what so ever about any of these flaws..Coz even after paying such a high prize you get faulty **** that's absolutely not tolerable..

Steve Stiffler said:
I gave in my phone for replacement/DOA (dun know what HTC service center would do..) I wanted to know that just in case if m lucky to get a D.O.A certificate which serial numbers are generally found flawless..
How do I check phone for the issues then n there at the store( Already been to thisthread) I wanted to know if i could check for other defects such as wifi defects..or any other defects like battery defect or any defects flaws or problems that You came across..
Also for those of you who have a flawless phone can help me know the serial numbers along with some information about the location that would be great..
Please help me with this..
Is it possible to get another phone with D.O.A. ..??seeing so many flaws in most of the devices m really not in a mood to get another HTC one X that is flawed and repeat the whole damn visiting the service center and calling the Customer Service to get them to process things..It's really very tiring job..n these service center morons have no clue what so ever about any of these flaws..Coz even after paying such a high prize you get faulty **** that's absolutely not tolerable..
Click to expand...
Click to collapse
They can issue a doa upto 14 days after you had bought the phone. I got a One x and the same day i noticed that the screen was loose. So i took it to the the HTC service center and showed the issue to them and they immediately issued a DOA. Returned the DOA and the faulty phone back to the shop from where i bought the phone and i got a new phone.
Just check the Edges of the screen for gap between the screen and the body. Even if the replacement is faulty you can still return it..

saranyan said:
They can issue a doa upto 14 days after you had bought the phone. I got a One x and the same day i noticed that the screen was loose. So i took it to the the HTC service center and showed the issue to them and they immediately issued a DOA. Returned the DOA and the faulty phone back to the shop from where i bought the phone and i got a new phone.
Just check the Edges of the screen for gap between the screen and the body. Even if the replacement is faulty you can still return it..
Click to expand...
Click to collapse
Is your phone working fine??what serial number is that??And is there a chance to get another phone like not another HTC one X but some other phone??

Steve Stiffler said:
Is your phone working fine??what serial number is that??And is there a chance to get another phone like not another HTC one X but some other phone??
Click to expand...
Click to collapse
Been using the new phone for the past 3 days and the new phone does not have any issues.
Serial no is HT24 series.
I doubt whether you'll be able to exchange for another phone. I think it depends on your shop/dealer. Generally they replace with the same phone only.

saranyan said:
Been using the new phone for the past 3 days and the new phone does not have any issues.
Serial no is HT24 series.
I doubt whether you'll be able to exchange for another phone. I think it depends on your shop/dealer. Generally they replace with the same phone only.
Click to expand...
Click to collapse
Actually the shopkeeper did change my device to Samsung galaxy S3..Didn't bother much about hox..

Dead Phone RIP ?

Hi ,
My SGH-i927 was working quite happily sat on charge connected to a USB cable on my PC, I left work with the phone in my pocket and when I came to use it a couple of hours later it was completely unresponsive.
It will not respond to power button at all
It shows no activity when on charge either via wall wart or USB, it does not show up as connected to the PC when USB cable plugged in.
I've tried removing the battery for a couple of minutes and also a different battery with long and short presses of the Power Button whiles't holding volume with various combinations there of.
This is not as a result of my flashing anything it just stopped, the threads I've seen using search all seem to be able to get to a boot screen of some description mine is completely dead.
Phone was Unlocked / rooted / backed up + efs backup / running 4.0.4 UCLJ3 Lite Kernel
Anyone have a suggestion on how I might be able to resurrect it or should I put it in a long ship and set fire to it ?

Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?

requiem_mortis said:
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
Click to expand...
Click to collapse
I can send you a working motherboard if the rest of the phone is ok

netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Thankyou,
I appreciate the time taken to respond and especially the offer, however although not completely inept with a soldering iron changing the motherboard may well be beyond my expertise, but I'd be willing to give it a go if all else fails.
I have managed to locate another repair center reportedly having Samsung Qualified technicians. Initial communications seemed to suggest they could deal with the assessment which they provide for free. I have sent the handset to them and am now awaiting their report.
If things do not work out with the repair center, I would like to contact you to discuss your offer further.
Regards

Response from repair center - beyond economical repair - but no further detail.
I think I'll call it quits now and just invest in a new handset.

Dead Captivate Glide - RIP ?
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill

requiem_mortis said:
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
Click to expand...
Click to collapse
http://www.newegg.com/Product/Product.aspx?Item=9SIA2KF0YV4051 $145 brand new.
I might be willing to part with my own for a reasonable price too, but it wouldn't be less than $100. Has an extended battery. Probably better to get a brand new one.

ASUS Service for touchscreen problems (warranty)

Hello guys i sended like a 3days ago my nexus 7 2013 to Asus ,under warranty ofcourse because i had the grounded touch screen problems ,they got the tablet on the morning of 10/03/2014 and they delivered to send it back to me today on late afternoon on 11/03/2014 ,do you think there is any change they done something with this to repair it? or they just send me the tablet like it was before, i ask because they had it only for 1.5 day... ,i don't see any mail so i can ask them what they done and why the send it that quick. anyone had any experience with this?

With the proper tools (which they have) you can change the screen/digitizer in less than an hour. EDIT: That's from my experience. I've never done a warranty repair, but that's my rationalization to the quick send out. Depending on how close you are to the repair facility.

In reality, the replacement of any faulty part in the official service facility done by a qualified technician takes only several minutes,so assuming they did not have many orders before yours, it's possible that they could've replaced the screen.
In Nokia care center it took the guy 5 minutes to change all the hardware keys of my Lumia phone, which just like the nexus is sealed(user can't access battery).
Sent from my Nexus 7 using XDA Premium 4 mobile app

They did a hard reset and sended me back with the same ground issue on the display ,the display still loose touches when its not touching my body or not in my hands,what i should do send it back again?! Send the a new message in service and a complain message and post a video i just took from the same issue on my tablet!

I'm not sure where you live, but if you're in the EU, if you return it twice for the same issue and they don't fix it, they have to replace your tablet. When did you buy it? Write a letter of complaint to accompany the tablet to the the service center, saying that this is a common hardware issue, reported by many users on the internet.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I live in Greece so i'm inside EU ,the tablet went to czech republic Asus service. I already send them a complain message plus a new message to support and i wait for an answer ,i did send them a video i took to show them exactly the problem. Oh plus they even did a small scratch at the bottom of my tablet! and i did took a picture and show them what they did. I bought it on late december so im still under one year warranty

I Sended my tablet for repair for the touchsreen grounded issue SECOND time and they had my tablet this time for 28days ,today the told me the send it back to me and the replaced this ME571K SUB_BD./AS http://www.asusparts.eu/Asus-90NK0080-R11000

Please keep us posted, I am highly interested to what extend they are able to fix the problem.

they didn't fix it in the last time and plus they damaged the frame of my nexus 7,seems some dude try to open it with a srewdriver and a plastic part is broken now, i send it again third RMA.....

I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).

spiked_mistborn said:
I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).
Click to expand...
Click to collapse
From my bad experience so far... keep it if it's not a big deal,mine was a big deal and became a bigger

[Q] Backlight dead?

Hi,
I just get a e-980.
With no special reason, the screen stop working, I realized under the sunlight, that my LCD still working, but I have no more backlight.
I can barely see white color shapes.
Is it a ''normal'' issue with those phones?
- I've opened it, clean contacts from ribbon cables. - didn't work
- I've done a complete stock reflash with LgFlashTool - didn't work
If you guys have no clue, I'm scared that I'm dealing with a brick, and get back my old reliable desireZ
thank you

Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center

vivebatu said:
Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center
Click to expand...
Click to collapse
yep. All done.
Like I said, I can receive calls/txt. I ear the unlock sound, etc. I can see LCD ON under bright sunlight.
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
Maybe some body here can sell me a functional LCD with broken digitizer??, mine is brand new.
I just dont want to dump more money in it, since the HTC is working strong, even for a 4 yo device
I'll try with LG warranty service, but it was a final sale

Exactly same issue with me too
I bought my LG OPTIMUS G PRO a few days back refurbished, it worked flawlessly for around a week. A few days ago its screen went blank even though it was possible to use screen blank like answering calls etc, i thought humidity has affected it and buried it in rice for one day and it worked again but after 2 days it again went blank and this time burying it didn't help. I am without luck now and looking for some workaround. Please someone help us if anyone knows how to fix it?
Awaiting eagerly for some suggestions.:crying:

Mmm seem to be a LG problem...
Event on optimus G forums people seems to have this trouble.
You just remind me something, went the screen go off, it was 90% rel humidity here, good point.
I tried to put it under high heat and the freezer. no luck.
All I want to know it's if it's the main board problem or screen.
Last time with LG pos, my brother had the LG 3D, wow, pos as well, nexus aren't the best phone as well.
HTC ftw, but the latest models are so no-user friendly on the hardware, seems like they try to copy apple.
My moto milestone 500mhz (2009) still working better than this, lol.

If you don't have a warranty, I'd open it up then clean and reseat the screen dongle connector.

This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app

bigdaddytrayn said:
This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app
Click to expand...
Click to collapse
yeah, but how you'll be sure that problem wont came back in a year?
The last time I heard about backlight stop working/burn, it was on compaq laptop with pentiumII processor.
1 1/2 year old phone, that's not normal.
any way, I put the phone in a bag of rice for the night, powered up, and the back light came on for 3 seconds.
-- 5 days and still have NO supports from LG.

This is just a thought. I had something similar happen in one of two ways, either the screen turning all red or dark. It was an issue with a night reading program, Twilight. After I managed to turn that off the problem went away.
If you have programs like Lux or Twilight running or anything that can control the screen try and turn them off.

Update.
I didn't touch the phone for days, leaving the battery out. Then I put it back just to be ready to retry a clean flash.
Screen all black.
I had something to do, I leave it on my desk for few hours, and when I came back to play with it, the screen light up. It's been a day , no issue, but some times the screen flicker.
It will probably let me down soon.
Strange issue : the home button led light doesn't work anymore.
Is it because I flashed the telcel stock rom on the e980 at&t?

DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it

IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.

oVeRdOsE. said:
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
(
Click to expand...
Click to collapse
I see a lot of people try to blame manufacturer for the issues of their phone. LG, HTC, Samsung, Apple.
Remember, they all offer one year warranty. So if your phone is still under warranty, go RMA. I already got two HTC and one Samsung exchanged.
If your phone is not under warranty, did you buy it used ? Then you should blame the previous owner or yourself. Why did this happen to your phone ONLY while ten's of thousands of users here are fine?Did you do something that may cause the issue?
This is not personal. I just try to say something fair when I see people said "Never touch LG/Samsung/HTC.."
It won't help your phone come back. And it did mislead other users

ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
Click to expand...
Click to collapse
It doesn't sound like they told you to "go screw yourself" exactly. It actually makes quite a bit of sense that a manufacturer would want all of a faulty device to arrive rather than that their customer just send them the parts they assessed as faulty. If they had to send you a new device, they would probably want the old one intact.

oVeRdOsE. said:
DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it
Click to expand...
Click to collapse
I called LG to exchange my Nexus 4 earlier this year. I call only once and they give me a shipping address( HTC also give address when I called ), asking to ship within 10 days or so .
They did NOT ask the carrier of my Nexus 4.( T-Mobile if you want to know ). They just check Imei and verified that the phone was under warranty.
I did not send the phone back to LG in the end. Someone bought it from me. The Nexus 4 has light yellow tint on display but hardly noticeable. The buyer don't care..
My point is, OP, I guess you did not told us that your phone might not be under warranty
---------- Post added at 01:16 PM ---------- Previous post was at 01:06 PM ----------
ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
Click to expand...
Click to collapse
Asking you to shipping back to factory is Exactly what is called customer service.
All manufacturers do so!
They need to run full software and hardware check on your device, making sure that all parts are working when they return the phone to you.
You might care a few bucks shipping cost . But truth is that maybe battery was not just the faulty part. Something else MIGHT go wrong as well. They need to find out once you call in for RMA.
It is YOU don't know what customer service is, Not them.

[Q] Xperia M - Sudden Dead - Not Responding

So I woke up in morning and my Xperia M was switched-off automatically.
I tried to power it on but it won't boot.
I tried Vol Up + Power ->> Not Working
I tried Vol Down + Power ->> Not Working
I tried Vol Up + Down + Power ->> Not Working
No LED or charge notification.
I tried Sony Companion and fast boot but phone is not responding as I am not able to enter fastmode.
Nothing was done to phone and all of sudden this happened.
Any help?

Try pulling your battery out for 10+ minutes?
Were you on stock?

RedLedLight said:
Try pulling your battery out for 10+ minutes?
Were you on stock?
Click to expand...
Click to collapse
Yes, I am on stock.
Tried that as well still it won't work.
I feel it's hardware issue and there might be issue with mainboard. Any idea on that - cost of motherboard and where can I get it?

jituthejeet said:
Yes, I am on stock.
Tried that as well still it won't work.
I feel it's hardware issue and there might be issue with mainboard. Any idea on that - cost of motherboard and where can I get it?
Click to expand...
Click to collapse
I think you need to take it to a service center.
(Wait a bit because I am not exactly the biggest pro out there)

Yes, I will take it to service center. I am not sure if it will be covered under warranty or not.
Any idea on hardware cost if it is not covered under warranty? Any online website where I can see parts price?
Sent from my LG-E970 using XDA Free mobile app

The motherboard will cost you anywhere from 8-30€
Or 10-35$.
I think it will not count as warranty

RedLedLight said:
The motherboard will cost you anywhere from 8-30€
Or 10-35$.
I think it will not count as warranty
Click to expand...
Click to collapse
Oh ok...can you please provide me link from where I can source it? I checked on ebay but couldn't get.

I don't think there is any.
But evaluating the z1 prices.... It should be about 15€

I had that problem once and someone suggested leaving the Phone connected to a power source for a couple of hours and for me after a few hours it finally started to charge. Maybe it could work for you aswell.

Service center replaced MCB for my phone but the strange issue I am facing is with my phone charging. Sometimes it will charge and sometime it won't. Took to service center and there is was getting charged properly. I have tried different chargers so know for sure that it is not a charger problem. It can't be hardware problem as well because the phone do get charged sometime.
Any help?

My XMD is also dead from past few days
jituthejeet said:
Service center replaced MCB for my phone but the strange issue I am facing is with my phone charging. Sometimes it will charge and sometime it won't. Took to service center and there is was getting charged properly. I have tried different chargers so know for sure that it is not a charger problem. It can't be hardware problem as well because the phone do get charged sometime.
Any help?
Click to expand...
Click to collapse
My XMD is also dead from past few days.I have also tried all (Power+Vol-/Vol+) option. But did not help.Warranty is gone 2 weeks ago . Can you please mention time taken to repair and cost for replacing mother board.Really disappointing.Thought of using the phone for atleast 3 years.Was extremely happy with the phone.In Xperia care portal saw varoius instances od dead xperia for M,C,Z,Z1.Donno what is happening with Xperias.I have another XMD for my wife warranty till Feb'2015.Counting days for it also

sbiswas said:
My XMD is also dead from past few days.I have also tried all (Power+Vol-/Vol+) option. But did not help.Warranty is gone 2 weeks ago . Can you please mention time taken to repair and cost for replacing mother board.Really disappointing.Thought of using the phone for atleast 3 years.Was extremely happy with the phone.In Xperia care portal saw varoius instances od dead xperia for M,C,Z,Z1.Donno what is happening with Xperias.I have another XMD for my wife warranty till Feb2015.Counting days for it also
Click to expand...
Click to collapse
I think it will cost you about 30€ (approximately 20-25£, 33-40$).
Correct me if I am wrong.
But weird seems that many xperias are dying...

Guys, a similar problem happened for me. I flashed an official Cyanogenmod nightly, but whenever I turn the screen off, after 5 minutes or so, the device wont turn back on. I have to take out the battery and boot it. Holding down the power button to hard-reboot it doesn't work either.

XMD motherboard repair for INR 5100 ?
RedLedLight said:
I think it will cost you about 30€ (approximately 20-25£, 33-40$).
Correct me if I am wrong.
But weird seems that many xperias are dying...
Click to expand...
Click to collapse
Thursday given to Sony Centre. Today they called me and mentioned that it'll cost INR 5100/- to repair mother board . I told not to repair then). I plan buy a new phone for 6-7K . Such a costly service from Sony for such type of crap device. I'll never buy an Xperia.Counting days for the second XMD.
What do you think, can it be repaired by grey market local mobile repairing center?