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I bought SGS2 just couple of weeks ago , today I was shocked when I noticed that purplish color taking the shape of 1/4 circle on top right corner and is very very obvious on white backgrounds !
restarted the phone ... same problem
entered recovery mod ... still there !! (surly it's a hardware issue)
even reflashed the stock rom but it still there
when I checked my warranty terms it was said they do NOT cover any screen problems !!!
any advice guys ?
and how much does it cost a new screen ??
How come the display problems are not covered?i mean, it's hardware fault, not a damage appeared due to bad handling.You should try go to warranty.
Is your device made in Vietnam by any chance?I know some of the devices made there are having display issues...
Anyway, a new screen+digitizer is more than 200 euros, in fact about 250...
250 euros !!
that's a new cell phone price 0_o
yes my device is made in Vietnam
surly I will try to go to warranty (although of their stupid terms) , the current problem is I'm not in my home country and I still have about 2 weeks to travel home ...
I hoped if there were any none hardware tweaks to at least decrease this annoying coloring (which seems to grow by time !!)
thanks any way.
Is there someone who can help me repair my Defy+ (In New Delhi).?
Well, lemme share my problem with all of you first, M a new android user. I switched from Symbian to Android a few months ago (on 9th april 2012 to be precise), bought a new Motorola Defy+. Tested the water resistance many a times. Worked like a charm. Took it to shower with me. After a few days of purchase, i dropped the phone, by mistake, on the road. Picked it up immediately. Noticed a few scratches here & there, on the edges of the body only, none on the screen, ofcourse i had a screen guard on it too, so the screen was completely safe.
After a few days of that incident, i started noticing dust under my screen. & it increased day by day. One day i decided to wash it cuz it was getting dirty, & noticed water getting inside the screen. After a few minutes, noticed a lot of water inside the screen. Then i let the phone dry for a whole day & all the water disappeared (but the dust inside the screen still remained).
Then after about a month of usage with all that dust inside the screen, i decided to visit motorola service centers. Well, there are no official moto service centers in my city (New Delhi, India) where i can get my device serviced. I visited one service center, it was kind of a shared service center. They said to leave the phone with them for a week, & the motorola engineers will visit that service center & will tell them what parts need repairing, the cost, etc etc (ofcourse my device is still in warranty). I wasn't ready to leave my phone in such shady hands, as i didn't trust those people. So i came back home. A few days later, had my Defy+ opened by a local engineer. Cost me a fortune. But he opened it & properly cleaned the screen. I was happy.
The next morning, there was dust inside the screen again.
It increased day by day again. I just decided to let it be & lived with it. I got my defy+ to that same engineer again. He again opened the phone (costing the same fortune) & again cleaned it. This time, i got it laminated too, from the sides, & didn't leave any opening (since i thought the dust was going from the sides). The next morning, i noticed that engineer had left some fingerprints & dust inside the screen & all my efforts had been in vain.
So now, m tired of it all, i had the WORST experience with Motorola Defy+. Well, right now m not really worried of my warranty. Just wanna make my Device neat & clean. So is here any one here who can help me.? Do we have any indian user here, living in Delhi, who can repair my device.? I don't need any expert with the defy's hardware. I just need someone who can open it & who knows what he is doing (since m too damn scared to break my first droid)
Also, if there's any other solution to my problem, please, feel free to share it with me.
how much you paid to clean?
you must always give back to motorola service center.... dont beleive they dont have service center in delhi??
popcorn1122 said:
how much you paid to clean?
you must always give back to motorola service center.... dont beleive they dont have service center in delhi??
Click to expand...
Click to collapse
Umm. There are no MOTOROLA exclusive service centers like Samsung, Nokia, etc. There are some offices type service centers. They're like shared centers for BB, HTC, Moto, etc. & i was really uncomfortable leaving my phone with them for a week. So i couldn't do it. :\
& i paid 400 INR per cleaning. :\
Laminating charges extra.
you should have given it to the shared guys... they would have given you a receipt...
but in india... even company service centers are not reliable
popcorn1122 said:
you should have given it to the shared guys... they would have given you a receipt...
but in india... even company service centers are not reliable
Click to expand...
Click to collapse
Exactly. Not reliable. :\
So couldn't give it to them.
What should i do now.?
WHR u put up in Delhi
BTW I live in saket
Sent from my MB525 using xda premium
illumanati22 said:
WHR u put up in Delhi
BTW I live in saket
Sent from my MB525 using xda premium
Click to expand...
Click to collapse
I live in East Delhi (Dilshad Garden), but i can bring my device to saket if you can really help me out. I wanna get it cleaned & solve the problem permanently. So that more dust doesn't go inside the screen.
Guys,
Was wondering if any of you are suffering from HTC service center as i do.
Would like to let you know about my experience.
I have purchased my device about 6 months in Taiwan as in my country it wasn't available yet.
After a month of use i experienced some issues with the power button & 3G signal, and send the device to Greece service center.
After about 8 weeks that i didn't get my device back, I couldn't keep quite about the fix duration I raised a complaint via HTC site.
Surprisingly they have apologized (more then once) and sent me an "HTC Desire HD" as a compensation & my device was fix in a matter of days
Now things go terribly wrong, i got my device broken!!! and not by me, you could clearly see that in the attempt of pulling the screen out of the cover they have BROKEN it!!!
Yet again i found my self complaining about the "FIX" and the conclusion of the investigation that HTC raised was that i have broken it ???:silly:
Luckily for me i have talk with the local distributor about my case and he have changed my cover for FREE (yes, yes FREE!!!)
After all that saga i have found that the signal issue was not fix and i have send the device again to HTC Greece center.
They have signed on the delivery of the package on the 26/10/2012
UNTIL TODAY (AFTER 8 WEEKS) THEY ONLY SAY THAT THEY ARE WAITING FOR SOME PARTS TO FIX MY DEVICE!!!
I'm MAD for the premium money i had to pay for such a service.
I'm kind of HTC freak and had 8 different devices for about 6 years,I think that it's not becoming to such a large company to have service issues.
Hopefully will get my "ONE X" soon and start to enjoy it
Have you all a nice weekend and Merry Christmas.
Dotan.
Worsrt service in greece
I just got screwed from htc greece today...
I send my phone for repair the first time for screen scratches as i bought the phone and had scratches.
And after a month of lying that they cant see the serial number of the device i got it back with a note saying that they found no problem... a month to tell me they found no problem.
Second time i send it in after 5 months of having the device for the wi fi problem and those bastards at htc greece kept my phone for 40 days and then i tryed to contact them they said that they changed the battery and the motherboard and are waiting a third part NOT TRUE i got the device nack with the repair note saying that they only changed the motherboard.
After almost 2 months i got my device with a diferent problem it looses gsm signal and i have to restart the phone to get signal.
Here is the good part i send it back and they told me they wont accept my waranty because the screen is not in perfect place and i have to pay 180 euro for the repair WTF, the way i see it they are lying to avoid the waranty since they are the ones who opened my phone 3 times.
Screw htc greece they are thiefs trying to avoid my waranty, i even told them ok lets asume that the screen somehow moved why wont you change the damn faulty motherboard you installed, and they answer "sorry since the screen is a bit missplaced we cant accept the waranty".
Htc greece = fraud now i have to press charges for fraud...
Why did i even bother to leave the samsung sceen this was my first and last htc device.
No doubt it was a great device and it still is but htc greece service is the mafia of mobile phones..
sorry to hear that my friend, hope you'll get the device soon!! i have it for 3 weeks now and its amazing, so hope they'll get it fix so you could enjoy it too!
Tell them "A yamissoo roofiyanos"
Sent from...... Who cares any way.
they insist i have to pay...i contacted my lawyer and he will press charges for fraud. Such a same for a so great device to have such a lame servise.
To kedp it short i send in my device for the wi fi issue and they send it back with a faulty motherboard that they installed tha loosed gsm signal completely and i have to restart
And they dont accept my waranty because they say the screen is a bit missplaced and they are the ones who opened my phone 3 times for repairs.
The irony is that i didnt want to root so i wont loose the warranty...
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
i think that my htc one x got some wifi issues but after reading some of the complaint about the services, i'm kind of afraid to send it for repair now.
Thanks Guys.
I really hope to get my HTC OneX soon.
One thing for sure is that will sell it as soon as possible and will move to a better service oriented company.
"nemer12" i know you are right about the service, but iPhone????
HTC should reorganize there stuff and understand that without service they will be in the same spot as RIM today.
Will keep you posted.
from what i understand its better to solve the wi fi isue your self since you wont void the waranty.
you void the waranty if you remove the motherboard where the waranty sticker is
If you send it in for.service... then you are for a treat, they might even whant to avoid the waranty and try to make you pay like they did to me
Hi Guys,
Another week has passed, and we start week number 9.
Still no word from HTC service center about repair time frame.
I have also send a note to VP of customer care in FB :fingers-crossed: , but didn't get any reply just yet.
Really hope that my phone is not lost forever in there system.
Keep you posted in a week.
if i have to pay for the wifi fix then i will go to law ...because it's not my fault and yes...but i hope germany and there " HTC service" is not so bad like in other countries...
propably you will be fine i dont think service in germany act like in greece, in greece they try to robe you, i bet if i had a single scratch they would say that scratching my phone voids the waranty.
I actually got the best service. My bootloader was relocked, and they replaced my whole screen and fixed the wifi hardware problem in 5 days. Of course they charged for the screen. Also, when I told them from which shop I bought it from, they didnt even ask for a receipt!
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Laurentius26 said:
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Click to expand...
Click to collapse
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
You don't need to apologise to me.
I didn't miss your point as I do not miss many moaners here on the board, moaners who do miss my point and keep continue coming here, stubborn people who probably never want to understand.
To my opinion you do try to KILL HTC as what else are you trying here, you think you will get a new phone with opening this thread?
Anyway you did made your point as I understand it's useless to answer people like you.
You too, have a nice day.
dotanfeldman said:
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
Click to expand...
Click to collapse
nemer12 said:
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
Click to expand...
Click to collapse
yeah right....
A friend in Romania with an Iphone 4S that was under warranty but with serious problems (signal,camera,battery not charging etc) was offer for free and iphone 4!!!!!!!!
Or if she didnt want that the gave her a discount of 150 euros to buy a new Iphone 4S......
As the main topics of this forum are whining about the update situation, ranting about hardware defects and other unpleasant stuff (but justified, though), I'd like to share my recent - positive! - experience with HTCs support.
A week ago I decided to send in my phone because it suffered from the well know wifi-problem. I also mentioned that I had some screen flickering when the battery was running low, but I had lived with that for the last 18 months and it wasn't a big deal.
So, what did HTC do to my phone?
They replaced the wifi module. They replaced the bezel module (apparently something related to the display). They replaced the battery. And on top of that, they replaced the white cover, which had suffered from far too many falls to the ground. They reinstalled the newest firmware.
So, what did I pay?
Nothing.
Just picked it up, and in fact, I have a new phone, which will be good enough for the next 18 months of calling, texting, internet browsing, music, youtube, reference, a little gaming - with or without 4.4.
So, after my beloved HD2 died the day the One X was released in Germany, I immediately got one. And it is and was a great phone. It never reached the unbelievable community support the HD2 had (which never even received the last official version of windows mobile 6.5 from HTC), but it still is a great phone with a great design and user interface.
Okay, I just wanted to add this, hoping that there is still anybody here actually enjoying this beast of a phone
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I just have to.... I returned mine 4 times because they didnt want to acknowledge the wifi problem and then the backlight problem. Then the newest update came (sense 5) and it broke my wifi. Called htc they said i have to wait for an update. Which took 3 months. Which means i couldnt use my wifi for 3 months... So yeah
I am glad for you you had a good experience.
Sent from my EndeavorU using Tapatalk 4
i think it's just in nearly all other countries except of germany htc has really bad support...because in germany i got the problem with apx mode...bad wifi...bad battery life even with second battery...and housing was in a bad condition too...send it to them...and see there all except from the screen was new screen wasn't replaced because it was already like new and i just had to pay a few €for the delivering nothing more graet support in germany...but bad in others :/ ..
I had a good support from HTC repairing center in Middle East
I asked my brother to buy me the HOX from KSA is it was there much cheaper than here in my country Jordan , adn he biught it with an international warranty , I rooted it and Flashed a Custom ROM on day one
within a year I started to suffer from Black Screen of Death , I did send it to HTC local repair center but they claimed that the international warranty only covers software things so I decided to send it back to KSA with express shipping to my brother
there at KSA they replaced the Main Board without a question for free and my brother brought back with him , maybe I were lucky enough
One-X-master said:
i think it's just in nearly all other countries except of germany htc has really bad support...because in germany i got the problem with apx mode...bad wifi...bad battery life even with second battery...and housing was in a bad condition too...send it to them...and see there all except from the screen was new screen wasn't replaced because it was already like new and i just had to pay a few €for the delivering nothing more graet support in germany...but bad in others :/ ..
Click to expand...
Click to collapse
Support in Holland is also very good, just had my volume rockers broken and they have fixed in a couple of days and fitted the latest firmware. And this time table was including sending it in and back with a courier. Happy with the HTC ( the same story applies to my old sensation).
yea i think in whole EU we have better support then somewhere else...but also here some guys were not so lucky like we :/ ...
Hey evryone ... first soz , for my bad english , and second i'm here to ask you smth ...
I have a HTC ONE X i got from friend.. and now my touch work all , but mid dont respond... maybe cuz its bad put upadate ... cuz its 4.2.2 here... and main of this phone its 4.1..2 , i will post my picture and u will se... and PLS HELP : / and sorry for english , if u dont understend any of worlds , i will use google tran...
mariorazer said:
Hey evryone ... first soz , for my bad english , and second i'm here to ask you smth ...
I have a HTC ONE X i got from friend.. and now my touch work all , but mid dont respond... maybe cuz its bad put upadate ... cuz its 4.2.2 here... and main of this phone its 4.1..2 , i will post my picture and u will se... and PLS HELP : / and sorry for english , if u dont understend any of worlds , i will use google tran...
Click to expand...
Click to collapse
Just so you know, HTC is a garbage company that creates good looking phones but which appear durable only on the outside.
I had an One S and after 2 months of usage The touchscreen "gave birth" of a dead spot right in the middle. It was a 1cm thick vertical line. So the phone became useless.I spend a ton of money on an "original" display+glass+digitizer (an assembly) cause I didn't choose a warranty when I bought the device, cause it was cheaper that way. after 1 month and a half month, a dead spot appeared on the new screen. This time it was a horizontal line that gave me a hard time again. I donnated the phone to some guy. I decided to buy a new HTC, but this time a ONE X. After 4 months another dead spot appeared on the touchscreen and again that area was unresponsive. I decided not to send it into warranty cause it was already enough and it's not worth it, so I sold it at a considerably lower price because of that problem. The Ironic thing is that I always tooks so much care of both devices and it still broke. If you keep using HTC, you'll only shorten your life.
I'm now a bit short on money and I'm using a pathetic Galaxy Ace 2. If you wanted right now to exchange a brand new ONE X with my Ace 2, I wouldn't make the exchange and I'd stick with the phone I have right now. Or I'd make the exchange only to sell the HTC, cause it's more expensive than the Ace 2 and after that I'd buy a Nexus 4 or a Galaxy S3, with the money I'd get from the HTC. That's how bad I hate HTC. What seems to be awesome, it's actually something that breaks with the slightest touch. Samsung, which everytime comes with the same hideous design every year, is 10 times more durable than an HTC, and also is a lot easier to root and downgrade if something goes wrong during some process.
So, my personal opinion, try to choose anything else but HTC. Otherwise you're gonna experience all sorts of problems with it even if you decide to replace the screen. When you fix a problem, another one will come out and make you be stressed. IT'S NOT WORTH IT, believe me.
Every one has there personal views of the devices they use.. I've had my One X from since it came out and it has never given me trouble.. I've never came across with the issues you are claiming.. neither my friends that use them. I have to upgrade to a new phone eventually but not because of the phone dying, but because it's just natural to upgrade to a newer better phone. I've used sammies before but have never ever come close to my comparison with the One X. I love HTC products and that remains no matter what..to the OP, your problem seems can be solved with a new screen..
How is that practical advice...uncalled for. Try a reverting phone to stock, if that doesn't help then it is a hardware fault and start looking into repair.
Sent from my alarm clock.