Button Rattling - One (M8) Q&A, Help & Troubleshooting

So, as the title says, the buttons on my phone are rattling. They're also very very loose and the power button feels like it could fall out. My brothers M8 doesn't have this, neither any I've seen at stores. Haven't exchanged because i only took the case off past the 14day return/exchange period. Anyone else have any experiences with this? How have they held up? Anyone try to replace it? I'm worried because I;'m rooted/s-off/they might charge me. Anyone have any suggestions as to what I should do? Thanks!

malteasers said:
So, as the title says, the buttons on my phone are rattling. They're also very very loose and the power button feels like it could fall out. My brothers M8 doesn't have this, neither any I've seen at stores. Haven't exchanged because i only took the case off past the 14day return/exchange period. Anyone else have any experiences with this? How have they held up? Anyone try to replace it? I'm worried because I;'m rooted/s-off/they might charge me. Anyone have any suggestions as to what I should do? Thanks!
Click to expand...
Click to collapse
My volume rockers rattle a lot and it bothers the hell out of me, but not enough to replace it. They've been like that for at least 3 or 4 months and I haven't had any problems with them besides the annoying rattling

mattprice86 said:
My volume rockers rattle a lot and it bothers the hell out of me, but not enough to replace it. They've been like that for at least 3 or 4 months and I haven't had any problems with them besides the annoying rattling
Click to expand...
Click to collapse
Mine moves back and forth, and it's also uneven. The real bother for me is the power button. It's practically sunken in, i can push one side down past the casing, when I press it it feels extremely loose. Right now the power button doesn't seem enough to replace it, but what if a few months later it get worse or fall out?

Related

Volume Rocker or Power button WOBBLY

I have the white one
My volume rocker is wobbly and whenever my phone vibrates it has that sharp sound vibrating as well
As if theres a piece of plastic that is bouncing around inside the phone
But of course its just the volume rocker that is wobbling like mad whenever the phone vibrates
Anyone have this?
If I hold my finger to the volume rocker it doesnt make that nasty sound
I go into settings and I tap "vibration intensity option" and I tried selecting different vibration levels and I can definitely hear the difference
With the wobbly volume rocker
Anyone else?
The fascinate had this as well. It caused allot of concern when it was first released. They all held up like champs though. I think they are actually designed this way for longevity. I've had many Samsung phones, and never had any problems with their buttons. Try not to worry about it unless it starts to cause problems. Mine feel lose just like how you describe yours.
I would take it back for exchange if you still can. I just bought a tablet with the same problem and I am going to exchange it. For the money, that's not something you should have to deal with. My s3 definitely does not have the same problem.
Weirdly my S2 and S3 both have the sane issue. It has stopped bugging me though.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
My button keeps getin pressed and turning my phone off i wish it was on the top! The casemate tough makes it stick out even more thats the only issue for me.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
1sagain said:
I have the white one
My volume rocker is wobbly and whenever my phone vibrates it has that sharp sound vibrating as well
As if theres a piece of plastic that is bouncing around inside the phone
But of course its just the volume rocker that is wobbling like mad whenever the phone vibrates
Anyone have this?
If I hold my finger to the volume rocker it doesnt make that nasty sound
I go into settings and I tap "vibration intensity option" and I tried selecting different vibration levels and I can definitely hear the difference
With the wobbly volume rocker
Anyone else?
Click to expand...
Click to collapse
I have the exact same problem, went back to the store the day after, the rep said it isn't wobbly... and told me to test the demo ones and the demo devices also had the same volume rocker problem.
Now that I have it in a case, the weird sharp plastic moving up and down during vibrate is gone but it still bothers me to know that it's wobbly.
I tried returning it the guy said it's fine so I just lived with it.. my powerbutton isn't like this at all tho, very sturdy.
I've had three Galaxy S IIIs so far...
The power button was very loose/wobbly. AT&T replaced it for me.
The screen was separated from the bezel. They gave me a hard time about replacing this, saying that it's against policy to replace a phone multiple times unless it has a serious issue, but eventually replaced it. The power button was solid on this one.
This one has a looser power button than the first. It does not stick out as far as it did on either of the other two, and does not click when pressed. I also have to press it in just the right spot in order to get it to register. The AT&T store said that the button seemed to be working and they can't keep replacing it for "cosmetic issues."
On the one hand the button does work 90% of the time, it's just a little finicky. On the other hand, I don't expect this poor quality out of a premium device. I'm a little conflicted as to whether I should live with it our escalate to AT&T customer service.
raptir said:
I've had three Galaxy S IIIs so far...
The power button was very loose/wobbly. AT&T replaced it for me.
The screen was separated from the bezel. They gave me a hard time about replacing this, saying that it's against policy to replace a phone multiple times unless it has a serious issue, but eventually replaced it. The power button was solid on this one.
This one has a looser power button than the first. It does not stick out as far as it did on either of the other two, and does not click when pressed. I also have to press it in just the right spot in order to get it to register. The AT&T store said that the button seemed to be working and they can't keep replacing it for "cosmetic issues."
On the one hand the button does work 90% of the time, it's just a little finicky. On the other hand, I don't expect this poor quality out of a premium device. I'm a little conflicted as to whether I should live with it our escalate to AT&T customer service.
Click to expand...
Click to collapse
I had a similar issue with Apple recently. My iPad 3's buttons were scratched and looked like someone tried to chew on it (mind you this is a replacement for a faulty iOS iPad 3 I had). Fortunately, Apple replaced it right away for its cosmetic issues.
My power button seems to have a similar issue to yours, in terms of not being as sturdy as the volume rockers, however it's bearable and hardly noticeable.
Given that I've heard so few horror stories about Android phones as opposed to iPhones, a not-so-sturdy power button isn't the end of the world!
However your provider or Samsung at the very least shouldn't be refusing to give out replacements for such issues...
The power button and the home button? Were really wobbly on my first gs3 (white) I exchanged it when the red one came out, this one I might say is perfect from cosmetic issues.
Sent from my SAMSUNG-SGH-I747 using xda premium
Jcbzr said:
I had a similar issue with Apple recently. My iPad 3's buttons were scratched and looked like someone tried to chew on it (mind you this is a replacement for a faulty iOS iPad 3 I had). Fortunately, Apple replaced it right away for its cosmetic issues.
My power button seems to have a similar issue to yours, in terms of not being as sturdy as the volume rockers, however it's bearable and hardly noticeable.
Given that I've heard so few horror stories about Android phones as opposed to iPhones, a not-so-sturdy power button isn't the end of the world!
However your provider or Samsung at the very least shouldn't be refusing to give out replacements for such issues...
Click to expand...
Click to collapse
Well, the rep at the AT&T store said that her GS3 was like that as well, and even though I showed her that it was not like that on the floor model she insisted it was normal variation. She did offer to waive the restocking fee on a different phone if I was unhappy with it. I considered taking her up on it and going with the One X but the smaller, built-in battery and no removable storage just kills it. I'd say as long as the button keeps working I'm fine with it as-is. It actually makes it harder to accidentally turn on the phone, to be fair.
raptir said:
Well, the rep at the AT&T store said that her GS3 was like that as well, and even though I showed her that it was not like that on the floor model she insisted it was normal variation. She did offer to waive the restocking fee on a different phone if I was unhappy with it. I considered taking her up on it and going with the One X but the smaller, built-in battery and no removable storage just kills it. I'd say as long as the button keeps working I'm fine with it as-is. It actually makes it harder to accidentally turn on the phone, to be fair.
Click to expand...
Click to collapse
Return it then buy it from Best buy. I went through 3 models before I found one with no loose buttons. If you do a search you will see that I made the first thread about this.
Sent From My Samsung Galaxy SIII
yup got the same prob on the i747M

[Q] Vibrate making strange clicking sound?

When pressing keys especially I have recently noticed a weird clicking noise coming from the top of the phone. I am really getting worried about this phone because I pretty much get all OCD when it comes to tech especially mobile phones. This is supposed to be the best phone of 2014 yet both my power and volume rockers are quite loose and this issue with the vibration noise now ... It would be reassuring to know that other people have this same thing and its not just a faulty device... Also just 1 more thing, I have my m8 in a hard protective case and I dropped it onto cement 1m (3ft) below me.. no external damage at all but I'm wondering whether there could be internal damage? Thanks for any replies :good:
Fracco said:
When pressing keys especially I have recently noticed a weird clicking noise coming from the top of the phone. I am really getting worried about this phone because I pretty much get all OCD when it comes to tech especially mobile phones. This is supposed to be the best phone of 2014 yet both my power and volume rockers are quite loose and this issue with the vibration noise now ... It would be reassuring to know that other people have this same thing and its not just a faulty device... Also just 1 more thing, I have my m8 in a hard protective case and I dropped it onto cement 1m (3ft) below me.. no external damage at all but I'm wondering whether there could be internal damage? Thanks for any replies :good:
Click to expand...
Click to collapse
sounds like this may be the case, have u insurance? may be worth making a claim?
Fracco said:
When pressing keys especially I have recently noticed a weird clicking noise coming from the top of the phone. I am really getting worried about this phone because I pretty much get all OCD when it comes to tech especially mobile phones. This is supposed to be the best phone of 2014 yet both my power and volume rockers are quite loose and this issue with the vibration noise now ... It would be reassuring to know that other people have this same thing and its not just a faulty device... Also just 1 more thing, I have my m8 in a hard protective case and I dropped it onto cement 1m (3ft) below me.. no external damage at all but I'm wondering whether there could be internal damage? Thanks for any replies :good:
Click to expand...
Click to collapse
The vibrator is held in place in the housing with the help of adhesive. The shock must've dislodged the vibrator, causing the clicking sounds.. I'd say get it replaced/repaired asap, before the vibrator hits anything and gets damaged. I might be wrong, but you're gonna have to send it in anyways so
Is it worth return?
Are you sure it's worth returning ? It's nothing major, I can only hear it when there is complete silence in the room. The phone was in a case and it didn't fall far so I don't think that would be the reason but still. If I did want to return it though,how long would that take ? I'm in Australia btw and bought it online.
Sure?
n1234d said:
The vibrator is held in place in the housing with the help of adhesive. The shock must've dislodged the vibrator, causing the clicking sounds.. I'd say get it replaced/repaired asap, before the vibrator hits anything and gets damaged. I might be wrong, but you're gonna have to send it in anyways so
Click to expand...
Click to collapse
Are you sure it's worth returning ? It's nothing major, I can only hear it when there is complete silence in the room. The phone was in a case and it didn't fall far so I don't think that would be the reason but still. If I did want to return it though,how long would that take ? I'm in Australia btw and bought it online.
Fracco said:
Are you sure it's worth returning ? It's nothing major, I can only hear it when there is complete silence in the room. The phone was in a case and it didn't fall far so I don't think that would be the reason but still. If I did want to return it though,how long would that take ? I'm in Australia btw and bought it online.
Click to expand...
Click to collapse
I'm not sure about your return policy, but why not return it? If you can now, and somewhere down the line, if it gets worse, and if you don't have the option to return then, you'll be kicking yourself..
same here !!
Fracco said:
When pressing keys especially I have recently noticed a weird clicking noise coming from the top of the phone. I am really getting worried about this phone because I pretty much get all OCD when it comes to tech especially mobile phones. This is supposed to be the best phone of 2014 yet both my power and volume rockers are quite loose and this issue with the vibration noise now ... It would be reassuring to know that other people have this same thing and its not just a faulty device... Also just 1 more thing, I have my m8 in a hard protective case and I dropped it onto cement 1m (3ft) below me.. no external damage at all but I'm wondering whether there could be internal damage? Thanks for any replies :good:
Click to expand...
Click to collapse
i have the same issue , its as if there is something loose inside the phone body which crackles whenever the phone vibrates :/
It's not broken, it's a feature. Really.
Look in Settings -> Sounds -> System. Untick "Touch Sounds". That should fix it.

Does anyone else have a very loud home button?

Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
Click to expand...
Click to collapse
Are u using a glass screen protector?
Sent from my ONE A2003 using XDA-Developers mobile app
Samsung should have used a glass home button like on the iPhone and the OnePlus3.
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
Click to expand...
Click to collapse
My home button is slightly loud, sounds like any solid button though. From the bottom the sound is minimized. Could be the way it was constructed because of the water and dust resistance. I havent had a physical home button in a while though. Had the note 2 and then upgrade to note 4 but swapped that for the nexus 6 when I couldnt root and my phone would get very hot doing basic things.
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
sz1a said:
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
Click to expand...
Click to collapse
The home button and Spen on my very well used Note 2 and 4 are still perfect.
Had my note 3 for 2yrs and same.
As is my S3 minus the Spen
Pen is in there good. Takes a bit of force to pull out and the home button has a distinct click to it.
Sometimes I hear an audible click when using the home button. I thought it was just me, or tight mechanics... I kinda like it. I like mechanical keyboards, too...
Sent from my SM-N930T using Tapatalk
Mine has sometimes loud sound and also sometimes when i press and swipe from left to right the home button sticks and stays pressed until i click it again, otherwise it is working fine.
i am thinking of taking it to the store and see what they say.
Mine does that also. If I press it offcenter to the left, it sometimes either sticks down, or emits a loud click when popping back up.
It doesn't bother me though. It happens very rarely, and the rest of the phone is perfect, so I don't want to have it replaced with one that isn't.
My buddies was sticking on almost every other click.. He returned it.. His was a black variant from china.
His new one is silver and flawless, same with mine.
Sent from my SM-N930T using Tapatalk
...
Home Button Issue
I got my replacement note 7 yesterday. The home button does not click properly. I don't think I'm being anal about it but I took it back to T-mobile and everyone working there looked at me like I was crazy. The home button clicks perfectly on the right side but is stiff on the left side. Not a big deal because the button still functions, it just feels weird. If my thumb is more to the left of the home button, I dont get the feeling of the button being pressed. All I'm saying is that if I'm paying 950 with my hard earned money I expect it to function 100% out of the box. Anyone else have a similar issue. The T-mobile people told me to go to the Samsung store, aka they don't wanna deal with me. I'm annoyed with my experience and considering just dropping Samsung and T-mobile all together.
...
I havent had mine get stuck fortunately. There is definitely an issue with the Home buttons, I agree. No one at T-mobile wants to admit it. I don't like being considered crazy, and I'm pissed.
lorenzobjuarez said:
I literally just bought a black one from a T-Mobile store about an hour ago. On mine pressing on the left side of the home button actually feels proper, it is the RIGHT side that feels cheap and makes a loud noise when clicking it.
Even more bothersome it's the fact that if you press and hold on the home button and slide from LEFT to RIGHT the button will actually get stuck underneath the right side until I wiggle it & then it will "pop" out making a loud click!!!
Can you confirm if yours does this & gets stuck too?
There is definitely something wrong with these home buttons, I'm with you it's totally pissing me off that I paid almost $1,000 for a phone with a CHEAP plastic home button that isn't even done right. At least when Apple uses a home button they make sure it's a glass and actually works well!
Click to expand...
Click to collapse
...
I just feel that I should stand my ground, bc I'm def not gonna say that there is no issue with the home button bc I know there is. 3 of my coworkers have confirmed that they notice the issue too. Also there is no way in hell I'm paying a $50 restocking fee when the unit is received is defective. Not to sound rude but you must be rich if you are willing to pay a restocking fee twice. I'm a New Yorker so I will fight tooth and nail to win my case! If enough phones have a similar issue Samsung may have to do another recall, lol.
lorenzobjuarez said:
I feel your pain man I'm equally as aggravated right now...
Here's what you should do though, if you are still within your 14-day return window just take it back to the store (with yout receipt & box) and tell them flat out that you want to return it because you just "didn't like it".
I previously returned my last Note 7, 4 days before the recalland I honestly didn't like it, so that's what I told them and they gave me a full refund with no problems. I think the issue here is that whenever you tell them there is something wrong with the phone, they always want you to go through warranty because technically "there is something wrong with it".
Since you already paid them a visit once, if anybody recognizes you & brings up your last complaint just tell them that you were comparing it to your last phone and now that you've gone used to the home button for these last couple of days there's nothing wrong with it... It was just you!
It's ridiculous that you will have to admit that you are crazy and that there is nothing wrong with the phone just so you can return it, but in the end you will win. Again, don't bring up any complaints just tell them that you did not like it and the phone works perfectly fine, they will charge you a $50 restocking fee that I will GLADLY pay again to return this trash Phone!!! They will proceed to give you a refund and just wait a couple of more days or weeks possibly even months until they get more inventory & you can buy it again and HOPE that this one is not defective.
I'm just going to play with mine for today and that is exactly what I'm going to go do tomorrow morning, I won't even bring up the home button issue.
Click to expand...
Click to collapse
...
Picked up my replacement today and I get a faint click when I press slightly on the left side of my home button like it's sticking. I could tell it felt different from my previous note 7 as soon as I pressed it. Has very slight loose movement when you push the left side up and down. It's pretty annoying.
Thank you, I mean you gave me a good alternative options...truth be told your plan is actually starting to sound pretty good just about now, lol. I realized what a hassale it would be to fight for a replacement.
lorenzobjuarez said:
No I'm not "rich" lol!
I'll just rather pay up the money needed to move on with my life and avoid the stress and headaches of having to relay this to the incompetent people at the store. Let's face it, most of us here at XDA would have their jobs by tomorrow!
I get where you're coming from in regards to standing your ground, the problem is they're not going to want to play ball with you... as you have already seen. At this point I'm not about to stay with a messed up home button phone annoying me each and every time that I press it, I don't even want to look at the darn thing!
This is an issue that not a lot of people are going to notice and it's not nearly as drastic as an exploding battery so I highly doubt this will force Samsung to do another recall; especially considering how much money they've lost already.
Either way, it was just a suggestion and I was just trying to help...
Click to expand...
Click to collapse

got my pixel xl (please read)

Volume rocker is loose. Rattles around. Works good though. Anyone else with a brand new pixel xl experiencing this?
Regards
Nope. Mine is solid.
fremont85 said:
Nope. Mine is solid.
Click to expand...
Click to collapse
Well if more people say the same I'm gonna return it. I would see they'll just give me a refund. I'm really not a massive fan of the device as it turns out. Which surprises me. Maybe the smaller one I'd like better idk
nope, mine is solid
I really like mine. I'm glad I got it.
So seriously guys. You're telling me that if you wave your pixel xl in like a fanning motion sort of rapidly you dont hear any rattle AT ALL.
No rattles here
Dammit. Last thing I want to deal with right now. Why couldn't it have just been solid like yours? All the anticipation and ugh. Not to go all emo but it makes me disappointed big time.
I guess in the am with my coffee I'll fire up this support feature and see how it goes. Subscribe to the thread as I'll be updating it late. Feel free to chime in with your experience. Need to know if anyone else has this issue.
Thank you all.
No rattle here.
No rattle here either
Sent from my Google Pixel XL using XDA Labs
I just received mine, I have 2 devices, a regular and an XL. If i shake them very fast in a top to bottom direction I get a tiny bit of rattling out of both of them from the buttons. Minor issue but solid would be nice.
So, at first I thought I had the same issue as you-- but the rattling persists even while holding the volume rocker and power button.
Are you 100% positive yours is the volume rocker?
michikuda said:
So, at first I thought I had the same issue as you-- but the rattling persists even while holding the volume rocker and power button.
Are you 100% positive yours is the volume rocker?
Click to expand...
Click to collapse
Since you mention it...yes. Power button loose too. Both of them in fact.
I already had a support chat and they insisted on sending me a new device. Now we'll see how long it takes to get here.
The device is great otherwise. I would've held onto it for a while because it's def not a deal breaker. I really just wanted to reach out to support and the issue documented on their end at the very least.
I have the same issue with my Pixel XL volume rocker, its quite loose and rattles when shaking phone.
But also can hear something is loose inside the phone, just tapping with finger on the upper side of the screen while holding the vol rocker clearly can hear rattling from inside.
Also the power button press click is quite loud same with vol rocker.
Also screen tapping feels wired a bit, like theres empty space under it (like tapping the empty box)
Frostbite79 said:
I have the same issue with my Pixel XL volume rocker, its quite loose and rattles when shaking phone.
But also can hear something is loose inside the phone, just tapping with finger on the upper side of the screen while holding the vol rocker clearly can hear rattling from inside.
Also the power button press click is quite loud same with vol rocker.
Also screen tapping feels wired a bit, like theres empty space under it (like tapping the empty box)
Click to expand...
Click to collapse
I know there is already a dedicated thread for issues and I post it in their. But also stay right here that I had a major freeze and had to reboot the phone this morning. That's a little frustrating.
Apparently the rmas are going out overnight so I should have a replacement device soon. Dying to see if my replacement has the same problem. Pretty interesting you have all these people waiting weeks for shipping but I could be on my second device by the weekend already.
ryanbmw51 said:
I know there is already a dedicated thread for issues and I post it in their. But also stay right here that I had a major freeze and had to reboot the phone this morning. That's a little frustrating.
Apparently the rmas are going out overnight so I should have a replacement device soon. Dying to see if my replacement has the same problem. Pretty interesting you have all these people waiting weeks for shipping but I could be on my second device by the weekend already.
Click to expand...
Click to collapse
Then wish you luck with the new one, I have to jump on support chat to rma mine.
tigercranestyle said:
no rattle here.
Click to expand...
Click to collapse
Thanks for chiming in. I must be out of my mind. I went to Verizon store that had a pixel XL in stock. Checked it out and it's the same as mine. Volume button loose. Rattles when I shake the phone ever-so-slightly. What are the odds that there was another device like that?
ryanbmw51 said:
So seriously guys. You're telling me that if you wave your pixel xl in like a fanning motion sort of rapidly you dont hear any rattle AT ALL.
Click to expand...
Click to collapse
Didn't notice a rattle or looseness, but if I take my Pixel XL and do a jerky fanning motion it does sound like the power button or volume buttons are rattling. In normal use I do not hear any rattling and they don't feel overly loose. This was not the case on my N5. Those buttons rattled with just normal use (gently turning the phone over). They did address the problem on the N5 on later builds ( http://www.droid-life.com/2013/12/13/slight-hardware-tweaks-already-being-made-to-the-nexus-5/ )
I have two Pixel XL's, the buttons are very slightly loose in an an up and down motion parallel to the phone's screen. Nothing of major concern. If I shake the phone vigorously, I hear a bit of a rattle. But I'm really shaking it. Not something you would hear on a day-to-day basis.
The buttons feel very steady and clicky when pressing.

Loose/Rattly buttons

Just received my P2, i noticed the power and volume buttons is more rattly and loose than i am used to.
You can hear them when you shake your phone slightly.
Anyone else who have the same thing?
espeneppi said:
Just received my P2, i noticed the power and volume buttons is more rattly and loose than i am used to.
You can hear them when you shake your phone slightly.
Anyone else who have the same thing?
Click to expand...
Click to collapse
While mine have a little give they don't rattle when moved.. maybe you have recieved a faulty piece?
Sent from my Lenovo P2a42 using Tapatalk
Yea, starting to think so.
The keys move quite a bit inside the holes, so i probably will return this unit.
A quick search reveals that someone else have had the same issue posted at the lenovo forum, and the person was supposedly told in the store that all the units were like that
I think they are all like that I bought mine last week and my buttons are rattling too. It did bother me at first but I'm getting used to it
I have two P2's. Both have somewhat lose buttons the other a bit more than the other. It does not bother me that much though. I can only hear it mostly when I put it down. Not in everyday use while holding it.

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