[Q] Camera/Gallery/Images? - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

What is going on? I open the camera (whatever mode, which ever camera (front/back)) and take a picture. The phone then tells me there is no album and gallery is empty. When I use a file manager and look in DCIM/Camera there are files with strange characters used as filenames.
I just tried to do a screenshot and I got a message telling unable to save screenshot, USB storage may be in use.
WTH is going on?
Available space on device = 20.15GB, Available space on SD card = 51.86GB.

jpr9845 said:
What is going on? I open the camera (whatever mode, which ever camera (front/back)) and take a picture. The phone then tells me there is no album and gallery is empty. When I use a file manager and look in DCIM/Camera there are files with strange characters used as filenames.
I just tried to do a screenshot and I got a message telling unable to save screenshot, USB storage may be in use.
WTH is going on?
Available space on device = 20.15GB, Available space on SD card = 51.86GB.
Click to expand...
Click to collapse
I found that 'Media Storage' was turned off, I turned that on and now my camera and screenshot(s) work like they should.

jpr9845 said:
I found that 'Media Storage' was turned off, I turned that on and now my camera and screenshot(s) work like they should.
Click to expand...
Click to collapse
Glad to hear it, almost sounded like your sd card was corrupt. Some users have had bad issues with the Note where they took photos and were left with just a corrupt file for every pic.

Related

[Q] Pics Gone...

Hello,
I was moving some stuff around from SD card to external SD card on computer, and something happened it froze and next thing I noticed I lost some pictures, I went to the gallery appication and some pics were there, others though were just grey screen, so I deleted the greyed ones, but the ones I keep now when I click on them it's just grey, when I go back, they're there being shown normally, just when I try to enlarge them they're grey. Also videos say they "Cannot be played". What's happening? Thanks for the help.

[Q] when restarting

I noticed a couple of things upon restart. Do you guys know what it is and why it happens?
1) when im restarting my phone, i realize a quick message appears before it boots. That says "No memory card. phone photo, image, audio, video, album and moments features disabled" (i have one), is this normal? Some times it say no valid card too (I think its referring to SIM). Is this normal? Why does it do that?
2) Also one time when I rebooted, I noticed the widgets on my homescreen was a loaded weird. The spacing and text was not showing up properly, the size of widget looked compressed (weather and news app). What can cause this?
Thanks
mikoal said:
I noticed a couple of things upon restart. Do you guys know what it is and why it happens?
1) when im restarting my phone, i realize a quick message appears before it boots. That says "No memory card. phone photo, image, audio, video, album and moments features disabled" (i have one), is this normal? Some times it say no valid card too (I think its referring to SIM). Is this normal? Why does it do that?
2) Also one time when I rebooted, I noticed the widgets on my homescreen was a loaded weird. The spacing and text was not showing up properly, the size of widget looked compressed (weather and news app). What can cause this?
Thanks
Click to expand...
Click to collapse
What ROM are you running? What Launcher? What mods have you done? We need more info if we are to help.
Stock and rooted
Downloaded goo manager
Ti bu
Andromizer
Set cpu
Rom tool box
Cpu spy
Tasker
System tuner pro
Busy box
Better battery stat
Adbd I secure
Sd maid
Triangle away
Root explorer and other file explorers
Referring to the widget loading - Is this consistent every time? Or does it seem random?
The internal memory card not loading is a hardware problem for sure or having a very slow boot where your system boots before your card is recognized (maybe messed up page/indexing). Never seen something like that. Be careful and back up your data now. If it persists take it to your carrier
@tg only happened once
@zet not sure if it makes a diff but it's during the power off seg ment that the message flashes up. Does it happen to Ursula when u restart?

[Q] Internal storage corrupted?

Hi all,
So here's the deal. I'm kind of at my wits' end right now.
My wife has a bone stock I747 from AT&T (other than being factory unlocked and now being used on T-Mobile). It was purchased (new, in an AT&T store) in late December 2012.
Just yesterday, the phone started acting strangely: she'd try to take a picture, and it wouldn't save. Sometimes the camera app would inexplicably close. Then she realized she couldn't load the images gallery - the gallery app just closes and reverts to the home screen. And then other apps just started randomly closing in the same manner.
What I mean by the latter is, for example, you'll be in gmail, composing an email and typing away, then all of a sudden the screen simply reverts to the home screen - as if the app has been killed in the background by an invisible task killer. (If you re-open the app, it starts as if fresh - it does not return to where you left off.) This happens in multiple applications, not just ones related to pictures.
Another way in which this problem has manifested itself includes apps taking an inexplicably long time to update from the Google Play store.
So I am now concerned that the internal storage is corrupted. She didn't previously have an SD card in there (she has the 16 GB model, and before I started messing with it last night / today / tonight, ~1.5 GB were still free). Tonight, I put a 32 GB microSD card in, set the camera to save to it (instead of the internal storage), and took a few pictures. They all saved perfectly fine to the SD card.
Steps I've taken:
-cleared the cache for a bunch of apps (gallery, instagram, google+ [her phone is set to auto-backup all photos to google+], facebook, basically anything that remotely has to do with pictures)
-cleared the cache partition in recovery mode
-cleared data for gallery (in addition to cache)
Clearing the caches has resulted in the free space on the phone increasing to ~2.80 GB. However, none of these steps has solved the problem.
I also plugged the phone into a computer (connected as MTP) and attempted to copy or move her pictures from the internal storage "camera" folder to the microSD card's "camera" folder. However, when I try to open the "camera" folder via the computer, it cranks for a while, and then says "0 items." From that point on, the computer can't see ANY folders on the phone - it requires unplugging the phone and resetting the phone to see the folders again. (Though of course this is semi-pointless, because as soon as you open a folder, it says there are 0 items in it, as above, and the cycle starts anew.)
Anyway, I'm sorry if some of this is a little rambling or incoherent - it's almost 4am here and I've been trying to fix this phone for the past 3 hours (after spending approximately the same amount of time on it last night). Basically, I guess my question is: is my fear that the internal storage is corrupted likely accurate? If so, so be it - I guess at that point, we send the phone back to Samsung for warranty service?
However, if there's a chance that these issues are being caused by something else, I'm willing to try other steps to try to fix the phone.
Thanks in advance...
Why not copy anything that u want to keep to the external sd and or pc, and then format internal storage? Might help...

Media not found / insupported file type

A few days ago while trying to review some images taken with the phone (with Sandisk 64Gb card inside) and stored on the external SD card, I could not pull up the images. On the Gallery screen where you see all the recent images, the image was present, but when I tap on the image, I get a black screen with the words "media not found". When I went back to the Gallery screen which showed the screen full of images, now the requested image has been replaced by a black and white clapboard (like they use in the movie industry before the camera starts to roll). This all happens when using "Gallery". If I use "Photos" (I think that's AT&T installed), sometimes the image will be there and other times over the past few days it won't. Sometimes when I get the Media not found message, I can still pull it up with "Photos".
I thought it was a OS issue with the camera, so I restored the phone using the built-in restore function (my Root is still there), but that did not seem to help.
I changed the setting for the camera so that it would store images to the internal memory instead of external, and that did seem to work for the few hours I had it set to that, although that was not a very long time to test whether the issue is SD card related. Today I switched it back over to storing on the external SD card, and at one point a video I took this morning worked, and then later when I wanted to view it again, I got a message that it was an "unsupported file type", and I could not pull up the video.
I unmounted the card, and have it sitting connected to my Windows 7 machine, and I'm doing an error check-autofix-scan and recover right now, although it is taking forever, and I do not see any progress whatsoever on the progress bar and it's been about 15 minutes so far. As an asides, I have about 30Gb of music also stored on this card and the phone can see it and play it with no issues.
Any thoughts? SD related, phone related, OS related? I don't remember doing anything or installing anything just prior to the issue starting....
Oh, and yes, I meant to type "unsupported" in the title
andygold said:
A few days ago while trying to review some images taken with the phone (with Sandisk 64Gb card inside) and stored on the external SD card, I could not pull up the images. On the Gallery screen where you see all the recent images, the image was present, but when I tap on the image, I get a black screen with the words "media not found". When I went back to the Gallery screen which showed the screen full of images, now the requested image has been replaced by a black and white clapboard (like they use in the movie industry before the camera starts to roll). This all happens when using "Gallery". If I use "Photos" (I think that's AT&T installed), sometimes the image will be there and other times over the past few days it won't. Sometimes when I get the Media not found message, I can still pull it up with "Photos".
I thought it was a OS issue with the camera, so I restored the phone using the built-in restore function (my Root is still there), but that did not seem to help.
I changed the setting for the camera so that it would store images to the internal memory instead of external, and that did seem to work for the few hours I had it set to that, although that was not a very long time to test whether the issue is SD card related. Today I switched it back over to storing on the external SD card, and at one point a video I took this morning worked, and then later when I wanted to view it again, I got a message that it was an "unsupported file type", and I could not pull up the video.
I unmounted the card, and have it sitting connected to my Windows 7 machine, and I'm doing an error check-autofix-scan and recover right now, although it is taking forever, and I do not see any progress whatsoever on the progress bar and it's been about 15 minutes so far. As an asides, I have about 30Gb of music also stored on this card and the phone can see it and play it with no issues.
Any thoughts? SD related, phone related, OS related? I don't remember doing anything or installing anything just prior to the issue starting....
Oh, and yes, I meant to type "unsupported" in the title
Click to expand...
Click to collapse
I ran the checkdisk and it did not seem to run at all. After a while it just shut off by itself. I'm currently running Norton Antivirus on the card just to see. And, I popped in a 32Gb card I had laying around, just to see, as a trouble-shooting method. strange thing though...when I open up Gallery, I can see all of the old photos taken long ago that were stored on the now-removed 64Gb card. If I click on them, they open up, although I don't know why as they were stored on a card that is no longer in the phone. I took some pics with the new card installed, and then when I went to review those images, they are there (but the "old" images from the larger card are now gone). I wonder if the phone stores old images that reside on external memory in a secondary folder internally on the phone, as they were there to view even though the card was removed...

Just about had it with the camera on the LG G4

Hello all I will make this short.
I am so frustrated with the LG G4 camera but today something really pushed me over the top.
The problem I have is a lot of times you will go to take the picture, it will make the flash, screen stabilize etc, and it wont save the picture. It makes it seem like it is, but it doesn't. It seems like you have the hold the damn camera still a few seconds after the picture is "taken" to make sure it pops up in the little corner in that bubble.
it is getting REALLY annoying to do this, I was on my way to work today, stopped and pulled over to take a picture of a house that is for sale. Anyway I get to work and go to find the picture of the house , and it WAS NOT there. This happens CONSTANTLY and its really starting to piss me off. Is there a third party camera app that works better than this trash LG put out. The actual camera, hardware wise, is quite good it takes great pictures. But the software is one of the worst ive ever used. And I know its not just my phone because I had to do a warranty exchange recently, and I had the problem on the previous phone
Very weird. My camera takes pictures instantly and within a fraction of a second, the pic can be seen in the "bubble". I never had to hold the camera for any amount of time to make sure it was recorded.
Were the light conditions particularly difficult when you took a picture of the house (I.E. very dark)?
Do you have a case that could be partly blocking the lens or the focusing laser?
dredmentia said:
Hello all I will make this short.
I am so frustrated with the LG G4 camera but today something really pushed me over the top.
The problem I have is a lot of times you will go to take the picture, it will make the flash, screen stabilize etc, and it wont save the picture. It makes it seem like it is, but it doesn't. It seems like you have the hold the damn camera still a few seconds after the picture is "taken" to make sure it pops up in the little corner in that bubble.
it is getting REALLY annoying to do this, I was on my way to work today, stopped and pulled over to take a picture of a house that is for sale. Anyway I get to work and go to find the picture of the house , and it WAS NOT there. This happens CONSTANTLY and its really starting to piss me off. Is there a third party camera app that works better than this trash LG put out. The actual camera, hardware wise, is quite good it takes great pictures. But the software is one of the worst ive ever used. And I know its not just my phone because I had to do a warranty exchange recently, and I had the problem on the previous phone
Click to expand...
Click to collapse
Do you have an SD card installed? Are your photos stored there? I had this problem a while ago with a crappy sd-card.
Try using the internal memory and see if that works.
Is HDR set to auto or not? I find with it on or on auto it takes a bit longer
Sent from my LG-H812 using Tapatalk
As long as you don't need long exposure time, try proshot.
I can't say I've had this problem with the camera software.
Sounds like you've either got HDR on, or have a slow SD card in the phone...
Nope HDR is off. I will however, set it to save on the phones internal memory. it doesn't happen EVERY time either, just often enough where I lose an important picture, even though the flash obviously goes off and it indicates it took the picture
I got this problem too. I have it save to SDCARD and I don't know if my sdcard is crappy though. Class 10 UHS-1 is enough isn't it|?
012512 said:
I got this problem too. I have it save to SDCARD and I don't know if my sdcard is crappy though. Class 10 UHS-1 is enough isn't it|?
Click to expand...
Click to collapse
Aside from the class, also consider the manufacturer. I had veeeerry slow viewing/saving pics when I was using a Kingston SD card. Bought a Sandisk class 10 and all my problems went away
I never had an issue with pictures not saving. I only use internal storage though. Let us know if you're still missing pics after saving them as internal storage.
012512 said:
I got this problem too. I have it save to SDCARD and I don't know if my sdcard is crappy though. Class 10 UHS-1 is enough isn't it|?
Click to expand...
Click to collapse
This has happened to me twice.
I believe it's related to having an sd card installed and the camera app not saving it's settings. There's a bug in the camera app where it periodically resets it's settings. Default storage location is SD card (if installed).
I normally store photos to internal memory. The first time this happened to me I noticed the storage location had changed to sd card. I figured it did it's reset the settings thing mid-save or something.
I know when mine resets cause I normally turn off location tagging. When it resets, it prompts you to turn it on so I use that as my queue to set the storage location back to internal.
Not sure if this is the problem or not. Just a theory.
dredmentia said:
Nope HDR is off. I will however, set it to save on the phones internal memory. it doesn't happen EVERY time either, just often enough where I lose an important picture, even though the flash obviously goes off and it indicates it took the picture
Click to expand...
Click to collapse
Which SD card do you have ? manufacturer, class and size.
Stock or not.
Happens on mine in testing conditions such as low light when focusing and only during testing conditions. Just hold the camera for a second or two (which isn't a long time to wait to be fair), and that's all it takes really.
I always save to SD card and only ever have the problems in certain conditions such as taking a pic of a sign in a car park under low light.
MrTallboy said:
This has happened to me twice.
I believe it's related to having an sd card installed and the camera app not saving it's settings. There's a bug in the camera app where it periodically resets it's settings. Default storage location is SD card (if installed).
I normally store photos to internal memory. The first time this happened to me I noticed the storage location had changed to sd card. I figured it did it's reset the settings thing mid-save or something.
I know when mine resets cause I normally turn off location tagging. When it resets, it prompts you to turn it on so I use that as my queue to set the storage location back to internal.
Not sure if this is the problem or not. Just a theory.
Click to expand...
Click to collapse
To solve the problem, deativate the shortcut to open the camera with the volume down button. Settings will remain saved.

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