A few days ago while trying to review some images taken with the phone (with Sandisk 64Gb card inside) and stored on the external SD card, I could not pull up the images. On the Gallery screen where you see all the recent images, the image was present, but when I tap on the image, I get a black screen with the words "media not found". When I went back to the Gallery screen which showed the screen full of images, now the requested image has been replaced by a black and white clapboard (like they use in the movie industry before the camera starts to roll). This all happens when using "Gallery". If I use "Photos" (I think that's AT&T installed), sometimes the image will be there and other times over the past few days it won't. Sometimes when I get the Media not found message, I can still pull it up with "Photos".
I thought it was a OS issue with the camera, so I restored the phone using the built-in restore function (my Root is still there), but that did not seem to help.
I changed the setting for the camera so that it would store images to the internal memory instead of external, and that did seem to work for the few hours I had it set to that, although that was not a very long time to test whether the issue is SD card related. Today I switched it back over to storing on the external SD card, and at one point a video I took this morning worked, and then later when I wanted to view it again, I got a message that it was an "unsupported file type", and I could not pull up the video.
I unmounted the card, and have it sitting connected to my Windows 7 machine, and I'm doing an error check-autofix-scan and recover right now, although it is taking forever, and I do not see any progress whatsoever on the progress bar and it's been about 15 minutes so far. As an asides, I have about 30Gb of music also stored on this card and the phone can see it and play it with no issues.
Any thoughts? SD related, phone related, OS related? I don't remember doing anything or installing anything just prior to the issue starting....
Oh, and yes, I meant to type "unsupported" in the title
andygold said:
A few days ago while trying to review some images taken with the phone (with Sandisk 64Gb card inside) and stored on the external SD card, I could not pull up the images. On the Gallery screen where you see all the recent images, the image was present, but when I tap on the image, I get a black screen with the words "media not found". When I went back to the Gallery screen which showed the screen full of images, now the requested image has been replaced by a black and white clapboard (like they use in the movie industry before the camera starts to roll). This all happens when using "Gallery". If I use "Photos" (I think that's AT&T installed), sometimes the image will be there and other times over the past few days it won't. Sometimes when I get the Media not found message, I can still pull it up with "Photos".
I thought it was a OS issue with the camera, so I restored the phone using the built-in restore function (my Root is still there), but that did not seem to help.
I changed the setting for the camera so that it would store images to the internal memory instead of external, and that did seem to work for the few hours I had it set to that, although that was not a very long time to test whether the issue is SD card related. Today I switched it back over to storing on the external SD card, and at one point a video I took this morning worked, and then later when I wanted to view it again, I got a message that it was an "unsupported file type", and I could not pull up the video.
I unmounted the card, and have it sitting connected to my Windows 7 machine, and I'm doing an error check-autofix-scan and recover right now, although it is taking forever, and I do not see any progress whatsoever on the progress bar and it's been about 15 minutes so far. As an asides, I have about 30Gb of music also stored on this card and the phone can see it and play it with no issues.
Any thoughts? SD related, phone related, OS related? I don't remember doing anything or installing anything just prior to the issue starting....
Oh, and yes, I meant to type "unsupported" in the title
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Click to collapse
I ran the checkdisk and it did not seem to run at all. After a while it just shut off by itself. I'm currently running Norton Antivirus on the card just to see. And, I popped in a 32Gb card I had laying around, just to see, as a trouble-shooting method. strange thing though...when I open up Gallery, I can see all of the old photos taken long ago that were stored on the now-removed 64Gb card. If I click on them, they open up, although I don't know why as they were stored on a card that is no longer in the phone. I took some pics with the new card installed, and then when I went to review those images, they are there (but the "old" images from the larger card are now gone). I wonder if the phone stores old images that reside on external memory in a secondary folder internally on the phone, as they were there to view even though the card was removed...
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Hi:
I just got my Tilt2 today. When I try to open album, it takes a LONG time to load pictures from SD card(storage card/DCIM/. By a long time I am talking like 5-10 minutes. During this process the device becomes basically unusably slow or simply freezes. It is also very slow any other time I try to access SD card files (through file explorer or Resco explorer takes about 1-2 minutes to open SD card), and then is very slow and unresponsive even to scroll the list.
I have tried hard reset, soft reset etc.
Any idea what could cause this? Or, is my device defective?
Thanks!
PS: The problem seems the worst after soft reset. Once it manages to load all pics (about 30 total), it seems more responsive on subsequent loads.
similar experience here with photos
Sorry i don't have anything to offer other than to say that i am seeing similar problems with htc album. Not 5-10 minutes but opening the album takes literally 2 or 3 minutes for the phone to become responsive again.
I experience slow downs just accessing the card or playing music from the card though. In any case, I ordered a new class 6 memory card today to see if it would help (current card is 4gb class 2).
c_hus said:
Sorry i don't have anything to offer other than to say that i am seeing similar problems with htc album. Not 5-10 minutes but opening the album takes literally 2 or 3 minutes for the phone to become responsive again.
I experience slow downs just accessing the card or playing music from the card though. In any case, I ordered a new class 6 memory card today to see if it would help (current card is 4gb class 2).
Click to expand...
Click to collapse
My card is also a class 2, only it's 8gb. I wonder if that's the problem. I never had any problems at all on my Fuze with the same card though, so who knows.
I am going to the store tomorrow to see if they have any Tilt 2s available to check if mine is the problem. I will repport my findings to you. I hope you aren't as frustrated with this as I am lol.
Good luck!
PS: I've also noticed with mine that the longer it's been since a reset the faster and more responsive pics, music etc. are. Right after a soft reset it really does take longer than 5 minutes to load album, but if it's been a while since resetting it's more like 1 minute. Very weird.
Well, I finally got my replacement Tilt2. I am very sad to say I am still having the same problem, which leads me to believe it is not the device's fault.
Is it possible to have a faulty SD card? If so, is there anything I can do about it?
I have an 8gb class 2 Sandisk. I only have about 30-40 pictures on it (besides alot of other files), and album takes forever to open (they are stored to storage card/DCIM/pictures). When in TF3D I click on album and it takes approximately 3 minutes for the album to appear. After that it takes an additional 5+ minutes for the actual photo thumbnails to load. If I click to open a photo, it hangs, and eventually goes to a black screen.
Every now and then a pic actually opens, but then hangs if I attempt to do anything (like zoom etc).
Any ideas or suggestions would be VERY much appreciated.
Thanks!
PS: This problem was present prior to installing any additional software.
Hey guys, it's probably the class of your cards. I have a class 6 8GB card. The load time when launching the Album app is a couple secs at most for me.
Hi:
Well, it turns out it was my SD card. But fortunately, a new one wasn't needed. I erased everything on it, then formatted it, and restored all items again.
Well, VOILA, it's perfect now.
I am so happy
Thanks to everyone who replied to this thread!!
It's my understanding that the higher class rating only benefits the writing of the files, not the reading.
Ditto
I'm having the same problem. Wondering what format you chose, etc.
I am not convinced it is the speed of the SD -- I have the fastest 4GB available at the time. I'll try the format and if that doesn't work, try without the card altogether.
Reformat resolves slow graphic & video file reads.
I also had a Fuze, and before that a Samsung Epix, and I have a 16 GB Card since I have a lot of music I play over Bluetooth in the car. The Music was a pain, since MS Voice Control crashed if I left "Media" checked (It would crash while trying to index all that Music) I WANTED to get a 32 Gb Micro, but they were scarce 10 months ago, and expensive when you could find them.
Anyway, other than the music thing, the card worked flawlessly in the Epix, and same in the Fuze. Only when we got to Tilt 2 did it fall down.
I really wish the folks above had noted if they formated the card at FAT16 or FAT32. I am sure there are only a couple of legitimate FAT levels that the phone can handle. I will look around some more and update with what I end up formating to.
UPDATE: Reformat Resolves this issue The issue being discussed here is NOT related to the performance of the card (or Class Rating) - For some reason, The HTC Tilt 2 and I would assume Touch Pro 2 has some issue reading graphic formats of cards previously formated in other devices. My card I is a 16 Gb. Class 2 card, after formating to FAT32 ONLY now performs fine, and it was so bad that the phone got hung trying to thumbnail pictures, and would do little else until I either waited 5+ minutes, or reset the phone. Cant figure why this is. I know it is not the conversion of Graphics to WVGA, since I did not use Active Sync to move the pics back to SD card after format, but just copied them back onto the card again. Weird! Glad I found this topic, I was about to get on the phone with AT&T. On an issue like this, I get a headache THINKING about explaining it to AT&T Tech Support.
NOTE: I forgot to mention that Video was patetic loading from card as well (hung the phone) and it loads just fine now as well. Just coppy you files off the card (Attach as a "Disc" not Active Sync - much faster) or use a card reader/adapter. Once files are off, format with Windows PC to FAT32, and copy back files - good time to clean house as well, LOL.
I'm having a sporadic but frequent problem with my Epic, wherein media files (on the SD card) suddenly become unplayable. Specifically, podcasts in Dogg Catcher, and audio books in MortPlayer, Ambling Book Player, and Audible will suddenly stop working and the app will report some sort of error such as "media file not playable" or some such.
This happens approximately once per day at unpredictable times, and my original response was to reboot the phone, which did fix the problem temporarily. Now I've discovered that unmounting the SD card, then remounting it and allowing the Android media scanner to complete will also temporarily fix the problem. In either case, however, the problem returns within a day or two, maximum.
Has anyone else experienced this kind of problem, or have any advice on how I might go about fixing them?
(FYI, my phone is rooted and I am running Syndicate Frozen 1.1 ROM, but this problem was happening before the root procedure back when I was running stock, and persists even after moving to Syndicate.)
Thanks!
Just taking a shot in the dark here, but it sounds like the problem might be with your sd card... a possible solution might be to copy all of your data off of the card, reformat it, and then copy you data back on to the card, OR try/get a different sdcard altogether.
Again, not claiming I know what the root problem is, but the reformat is worth a try as it has seemed to help with other sd card reading issues for others.
Koadic said:
Just taking a shot in the dark here, but it sounds like the problem might be with your sd card... a possible solution might be to copy all of your data off of the card, reformat it, and then copy you data back on to the card, OR try/get a different sdcard altogether.
Again, not claiming I know what the root problem is, but the reformat is worth a try as it has seemed to help with other sd card reading issues for others.
Click to expand...
Click to collapse
Thanks, I'll backup my SD card and reformat it to see if that helps. I should know within a day or two anyway.
I'm having a similar issue where all my media files disappear and it says "no SD card detected". If i pop the card out and back in it works, but it's annoying.
FWIW this is a replacement SanDisk card (class 4), my first one was lost in a drunken phone drop at the bar.
I have this exact same issue... Never had issues when stock, but since rooting and flashing ACS101 through ACS110... Although it sounds like it's not related to this since you've had issues longer.
I've tried clearing dalvik cache, normal cache, and messing around with the DRM service, but it's still unstable and audio/video files quit working after random amounts of time.
Let me know if the SDCard fix works for you.
My wife's phone has the same problem. Completely stock, with the official FroYo update. No root or anything so far. Her phone also has an issue where it pauses for up to 30 seconds before actually dialing when a call is attempted, then often fails to actually complete the call. I think she might just have a lemon...
Hello,
I was moving some stuff around from SD card to external SD card on computer, and something happened it froze and next thing I noticed I lost some pictures, I went to the gallery appication and some pics were there, others though were just grey screen, so I deleted the greyed ones, but the ones I keep now when I click on them it's just grey, when I go back, they're there being shown normally, just when I try to enlarge them they're grey. Also videos say they "Cannot be played". What's happening? Thanks for the help.
Hi all,
So here's the deal. I'm kind of at my wits' end right now.
My wife has a bone stock I747 from AT&T (other than being factory unlocked and now being used on T-Mobile). It was purchased (new, in an AT&T store) in late December 2012.
Just yesterday, the phone started acting strangely: she'd try to take a picture, and it wouldn't save. Sometimes the camera app would inexplicably close. Then she realized she couldn't load the images gallery - the gallery app just closes and reverts to the home screen. And then other apps just started randomly closing in the same manner.
What I mean by the latter is, for example, you'll be in gmail, composing an email and typing away, then all of a sudden the screen simply reverts to the home screen - as if the app has been killed in the background by an invisible task killer. (If you re-open the app, it starts as if fresh - it does not return to where you left off.) This happens in multiple applications, not just ones related to pictures.
Another way in which this problem has manifested itself includes apps taking an inexplicably long time to update from the Google Play store.
So I am now concerned that the internal storage is corrupted. She didn't previously have an SD card in there (she has the 16 GB model, and before I started messing with it last night / today / tonight, ~1.5 GB were still free). Tonight, I put a 32 GB microSD card in, set the camera to save to it (instead of the internal storage), and took a few pictures. They all saved perfectly fine to the SD card.
Steps I've taken:
-cleared the cache for a bunch of apps (gallery, instagram, google+ [her phone is set to auto-backup all photos to google+], facebook, basically anything that remotely has to do with pictures)
-cleared the cache partition in recovery mode
-cleared data for gallery (in addition to cache)
Clearing the caches has resulted in the free space on the phone increasing to ~2.80 GB. However, none of these steps has solved the problem.
I also plugged the phone into a computer (connected as MTP) and attempted to copy or move her pictures from the internal storage "camera" folder to the microSD card's "camera" folder. However, when I try to open the "camera" folder via the computer, it cranks for a while, and then says "0 items." From that point on, the computer can't see ANY folders on the phone - it requires unplugging the phone and resetting the phone to see the folders again. (Though of course this is semi-pointless, because as soon as you open a folder, it says there are 0 items in it, as above, and the cycle starts anew.)
Anyway, I'm sorry if some of this is a little rambling or incoherent - it's almost 4am here and I've been trying to fix this phone for the past 3 hours (after spending approximately the same amount of time on it last night). Basically, I guess my question is: is my fear that the internal storage is corrupted likely accurate? If so, so be it - I guess at that point, we send the phone back to Samsung for warranty service?
However, if there's a chance that these issues are being caused by something else, I'm willing to try other steps to try to fix the phone.
Thanks in advance...
Why not copy anything that u want to keep to the external sd and or pc, and then format internal storage? Might help...
Hello all I will make this short.
I am so frustrated with the LG G4 camera but today something really pushed me over the top.
The problem I have is a lot of times you will go to take the picture, it will make the flash, screen stabilize etc, and it wont save the picture. It makes it seem like it is, but it doesn't. It seems like you have the hold the damn camera still a few seconds after the picture is "taken" to make sure it pops up in the little corner in that bubble.
it is getting REALLY annoying to do this, I was on my way to work today, stopped and pulled over to take a picture of a house that is for sale. Anyway I get to work and go to find the picture of the house , and it WAS NOT there. This happens CONSTANTLY and its really starting to piss me off. Is there a third party camera app that works better than this trash LG put out. The actual camera, hardware wise, is quite good it takes great pictures. But the software is one of the worst ive ever used. And I know its not just my phone because I had to do a warranty exchange recently, and I had the problem on the previous phone
Very weird. My camera takes pictures instantly and within a fraction of a second, the pic can be seen in the "bubble". I never had to hold the camera for any amount of time to make sure it was recorded.
Were the light conditions particularly difficult when you took a picture of the house (I.E. very dark)?
Do you have a case that could be partly blocking the lens or the focusing laser?
dredmentia said:
Hello all I will make this short.
I am so frustrated with the LG G4 camera but today something really pushed me over the top.
The problem I have is a lot of times you will go to take the picture, it will make the flash, screen stabilize etc, and it wont save the picture. It makes it seem like it is, but it doesn't. It seems like you have the hold the damn camera still a few seconds after the picture is "taken" to make sure it pops up in the little corner in that bubble.
it is getting REALLY annoying to do this, I was on my way to work today, stopped and pulled over to take a picture of a house that is for sale. Anyway I get to work and go to find the picture of the house , and it WAS NOT there. This happens CONSTANTLY and its really starting to piss me off. Is there a third party camera app that works better than this trash LG put out. The actual camera, hardware wise, is quite good it takes great pictures. But the software is one of the worst ive ever used. And I know its not just my phone because I had to do a warranty exchange recently, and I had the problem on the previous phone
Click to expand...
Click to collapse
Do you have an SD card installed? Are your photos stored there? I had this problem a while ago with a crappy sd-card.
Try using the internal memory and see if that works.
Is HDR set to auto or not? I find with it on or on auto it takes a bit longer
Sent from my LG-H812 using Tapatalk
As long as you don't need long exposure time, try proshot.
I can't say I've had this problem with the camera software.
Sounds like you've either got HDR on, or have a slow SD card in the phone...
Nope HDR is off. I will however, set it to save on the phones internal memory. it doesn't happen EVERY time either, just often enough where I lose an important picture, even though the flash obviously goes off and it indicates it took the picture
I got this problem too. I have it save to SDCARD and I don't know if my sdcard is crappy though. Class 10 UHS-1 is enough isn't it|?
012512 said:
I got this problem too. I have it save to SDCARD and I don't know if my sdcard is crappy though. Class 10 UHS-1 is enough isn't it|?
Click to expand...
Click to collapse
Aside from the class, also consider the manufacturer. I had veeeerry slow viewing/saving pics when I was using a Kingston SD card. Bought a Sandisk class 10 and all my problems went away
I never had an issue with pictures not saving. I only use internal storage though. Let us know if you're still missing pics after saving them as internal storage.
012512 said:
I got this problem too. I have it save to SDCARD and I don't know if my sdcard is crappy though. Class 10 UHS-1 is enough isn't it|?
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Click to collapse
This has happened to me twice.
I believe it's related to having an sd card installed and the camera app not saving it's settings. There's a bug in the camera app where it periodically resets it's settings. Default storage location is SD card (if installed).
I normally store photos to internal memory. The first time this happened to me I noticed the storage location had changed to sd card. I figured it did it's reset the settings thing mid-save or something.
I know when mine resets cause I normally turn off location tagging. When it resets, it prompts you to turn it on so I use that as my queue to set the storage location back to internal.
Not sure if this is the problem or not. Just a theory.
dredmentia said:
Nope HDR is off. I will however, set it to save on the phones internal memory. it doesn't happen EVERY time either, just often enough where I lose an important picture, even though the flash obviously goes off and it indicates it took the picture
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Click to collapse
Which SD card do you have ? manufacturer, class and size.
Stock or not.
Happens on mine in testing conditions such as low light when focusing and only during testing conditions. Just hold the camera for a second or two (which isn't a long time to wait to be fair), and that's all it takes really.
I always save to SD card and only ever have the problems in certain conditions such as taking a pic of a sign in a car park under low light.
MrTallboy said:
This has happened to me twice.
I believe it's related to having an sd card installed and the camera app not saving it's settings. There's a bug in the camera app where it periodically resets it's settings. Default storage location is SD card (if installed).
I normally store photos to internal memory. The first time this happened to me I noticed the storage location had changed to sd card. I figured it did it's reset the settings thing mid-save or something.
I know when mine resets cause I normally turn off location tagging. When it resets, it prompts you to turn it on so I use that as my queue to set the storage location back to internal.
Not sure if this is the problem or not. Just a theory.
Click to expand...
Click to collapse
To solve the problem, deativate the shortcut to open the camera with the volume down button. Settings will remain saved.