Develop Bugs

Problems with SD card files (pictures and Album)

Hi:
I just got my Tilt2 today. When I try to open album, it takes a LONG time to load pictures from SD card(storage card/DCIM/. By a long time I am talking like 5-10 minutes. During this process the device becomes basically unusably slow or simply freezes. It is also very slow any other time I try to access SD card files (through file explorer or Resco explorer takes about 1-2 minutes to open SD card), and then is very slow and unresponsive even to scroll the list.
I have tried hard reset, soft reset etc.
Any idea what could cause this? Or, is my device defective?
Thanks!
PS: The problem seems the worst after soft reset. Once it manages to load all pics (about 30 total), it seems more responsive on subsequent loads.

similar experience here with photos
Sorry i don't have anything to offer other than to say that i am seeing similar problems with htc album. Not 5-10 minutes but opening the album takes literally 2 or 3 minutes for the phone to become responsive again.
I experience slow downs just accessing the card or playing music from the card though. In any case, I ordered a new class 6 memory card today to see if it would help (current card is 4gb class 2).

c_hus said:
Sorry i don't have anything to offer other than to say that i am seeing similar problems with htc album. Not 5-10 minutes but opening the album takes literally 2 or 3 minutes for the phone to become responsive again.
I experience slow downs just accessing the card or playing music from the card though. In any case, I ordered a new class 6 memory card today to see if it would help (current card is 4gb class 2).
Click to expand...
Click to collapse
My card is also a class 2, only it's 8gb. I wonder if that's the problem. I never had any problems at all on my Fuze with the same card though, so who knows.
I am going to the store tomorrow to see if they have any Tilt 2s available to check if mine is the problem. I will repport my findings to you. I hope you aren't as frustrated with this as I am lol.
Good luck!
PS: I've also noticed with mine that the longer it's been since a reset the faster and more responsive pics, music etc. are. Right after a soft reset it really does take longer than 5 minutes to load album, but if it's been a while since resetting it's more like 1 minute. Very weird.

Well, I finally got my replacement Tilt2. I am very sad to say I am still having the same problem, which leads me to believe it is not the device's fault.
Is it possible to have a faulty SD card? If so, is there anything I can do about it?
I have an 8gb class 2 Sandisk. I only have about 30-40 pictures on it (besides alot of other files), and album takes forever to open (they are stored to storage card/DCIM/pictures). When in TF3D I click on album and it takes approximately 3 minutes for the album to appear. After that it takes an additional 5+ minutes for the actual photo thumbnails to load. If I click to open a photo, it hangs, and eventually goes to a black screen.
Every now and then a pic actually opens, but then hangs if I attempt to do anything (like zoom etc).
Any ideas or suggestions would be VERY much appreciated.
Thanks!
PS: This problem was present prior to installing any additional software.

Hey guys, it's probably the class of your cards. I have a class 6 8GB card. The load time when launching the Album app is a couple secs at most for me.

Hi:
Well, it turns out it was my SD card. But fortunately, a new one wasn't needed. I erased everything on it, then formatted it, and restored all items again.
Well, VOILA, it's perfect now.
I am so happy
Thanks to everyone who replied to this thread!!

It's my understanding that the higher class rating only benefits the writing of the files, not the reading.

Ditto
I'm having the same problem. Wondering what format you chose, etc.
I am not convinced it is the speed of the SD -- I have the fastest 4GB available at the time. I'll try the format and if that doesn't work, try without the card altogether.

Reformat resolves slow graphic & video file reads.
I also had a Fuze, and before that a Samsung Epix, and I have a 16 GB Card since I have a lot of music I play over Bluetooth in the car. The Music was a pain, since MS Voice Control crashed if I left "Media" checked (It would crash while trying to index all that Music) I WANTED to get a 32 Gb Micro, but they were scarce 10 months ago, and expensive when you could find them.
Anyway, other than the music thing, the card worked flawlessly in the Epix, and same in the Fuze. Only when we got to Tilt 2 did it fall down.
I really wish the folks above had noted if they formated the card at FAT16 or FAT32. I am sure there are only a couple of legitimate FAT levels that the phone can handle. I will look around some more and update with what I end up formating to.
UPDATE: Reformat Resolves this issue The issue being discussed here is NOT related to the performance of the card (or Class Rating) - For some reason, The HTC Tilt 2 and I would assume Touch Pro 2 has some issue reading graphic formats of cards previously formated in other devices. My card I is a 16 Gb. Class 2 card, after formating to FAT32 ONLY now performs fine, and it was so bad that the phone got hung trying to thumbnail pictures, and would do little else until I either waited 5+ minutes, or reset the phone. Cant figure why this is. I know it is not the conversion of Graphics to WVGA, since I did not use Active Sync to move the pics back to SD card after format, but just copied them back onto the card again. Weird! Glad I found this topic, I was about to get on the phone with AT&T. On an issue like this, I get a headache THINKING about explaining it to AT&T Tech Support.
NOTE: I forgot to mention that Video was patetic loading from card as well (hung the phone) and it loads just fine now as well. Just coppy you files off the card (Attach as a "Disc" not Active Sync - much faster) or use a card reader/adapter. Once files are off, format with Windows PC to FAT32, and copy back files - good time to clean house as well, LOL.

Camera freeze after 3 pictures taken. EVERYTIME!

My Camera locks up after taking 3 pictures. Just freezes on the finished photo and I have to tap home multiple times to get out of the camera then I start the camera up again and it just displays a black screen. So then I have to exit out of it again and open it to get it to take 3 more pictures. Storage is set to the SD card.

Sorry to hear the man. I have been using the camera quite a bit and havent had 1 issue with the camera or behavior as you explained.
Try a different SD card or even format the card as a test and try again. If not next clear/wipe the phone for poss software issue. If not it maybe hardware, remember you have your manufacture warranty from the store if you need it p

yea, that's a bummer. No issues here either.
You can try the formatting of the SD card, or you can simply change the setting to make it so that images are stored on internal storage to see if that makes a difference. If it's already set to store on internal storage, then change it to the storage card. One or the other may be bad.
Doesn't really makes sense that it only happens after snapping a few shots though.
Good luck.

I have had this happen too. I cant use the home button to get out though, I have to lock the phone for about 30 seconds, and when I unlock, it sometimes is ready to take a picture. I have switched my camera down to 5mp to see if it helps, and it did a little, but it still happens. I also had my camera set to internal storage.

Changed to internal storage again and its working so far. Saw another post on the Verizon boards saying the fixed the issue by switching form internal to SD card storage.

This is still happening even after its been switched to internal storage.

I have the same problem, but intermittently
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Anyone report this to HTC directly? On my winmo phones, they were MORE than helpful; basically the definition of excellent customer service.
Forums only go so far, ya know?

I have had the same problem off and on, once I use task killer It runs ok again. It can be quite frustrating when you only have a limited amount of time to take a pic. Kids, pets, etc dont exactly stay in the same place for very long LOL. I assumed it was caused by some stupid app I downloaded

FIXED
Fixed ( I think) got a response to the same post on the Verizon forum from an employee.
Factory reset (i know big pain). I guess the camera app/driver was corrupted and factory reset reloads a fresh build of the camera.
Tried it and i snapped about 15 shots rapid fire no problems.

I said that 2nd post from the top lmao

NOT FIXED
theoneownz said:
I said that 2nd post from the top lmao
Click to expand...
Click to collapse
Well it didn't work. The camera app locks up randomly now when taking pictures.
It gets worse when i adjust the settings on the camera.

Same problem here. Factory reset did not help.

Camera crashed. Lost everything.

I'm so mad right now.
My camera app crashed even after several reboots forcing a Hard reset.
I lost all my data and the camera app still crashes.
I can't describe how mad I am.
I press the camera button and it shows for a sec. It then immediately returns to the home screen.
I'm gonna contact Microsoft first thing in the morning.
I might lose a job because of this.
The hard reset didn't fix anything. It still crashes .
Can someone link me the he fastest way to get to Microsoft to help me fix this stuff.
I'm seriously going insane. All me stuff is gone and since its impossible to take a backup I'll never get it back.
Die, Microsoft. Die.
You just made me lose heaps of things because of a camera flaw.

Thanks for letting us know:
1. What you were doing when it crashed.
2. What type of phone you have.
3. Whether or not you're using a 3rd party MicroSD card in the slot.
4. What actually happens when it crashes (phone freezes, app just closes, middle finger graphic comes up on the screen, what does it do?)
5. Were you on WiFI, EDGE, 3G, GPRS?
6. Are you sure the device isn't defective (And/or prematurely failing on you? In this case, the OS has nothing to do with it - can happen on any phone running any Smartphone OS)
7. Other trivial information that can cause us to come to better conclusions.
Instead, you plummel us with bad grammar, vulgarities, and a rant that will certainly accomplish nothing due to #s 1-5.
BTW, you should back up all important information on any device. Laptop, Tablet PC, Desktop PC, Smartphone, Thumb Drive, etc. It's not Microsoft's fault if you lose you fault due to data loss. Important information should be backed up and IIRC Windows Phone 7 is capable of keeping the Camera Roll Sync'd up with SkyDrive.
I give you 3/10, though.
Ciao!

You might try Windows Phone Support on twitter. They usually reply pretty fast during business hours.
http://twitter.com/#!/WinPhoneSupport
A side note, if you've got a job that depends on your ability to take pictures, you might not want to depend on a phone's camera and use a dedicated camera.

@Side Note: Still shouldn't matter. Anyone that takes (EDIT) photos for business use with their phone camera should have the SkyDrive Camera Roll Backup/Sync enabled and you can set your Photo Gallery to Private.
The OP's situation is completely avoidable.

badboy70 said:
I might lose a job because of this.
Click to expand...
Click to collapse
This is either a very bad troll or you're a complete moron. I can't decide.
Sent from my GT-I9000M

damn my camera app crashed too yesterday after i was changing some settings.
i turned off light and changed the measurement adjustment.
it crashed when i tried to focus the object. black screen, crash.
so happy a restart fixxed it, i better dont mess with the settings for some time...

Yeah, besides, Microsoft did not MAKE you do a hard reset of your device.
If you read the manual and understood what you were doing before you did it you would have known that a Hard Reset puts the phone back to its initial state.
You must have also disabled image syncing onto Zune which would have backed up your photos everytime you plugged it in or Wifi synched it. Could have also auto-uploaded the pics to Skydrive and had a lower resolution copy on there.
Can't blame Microsoft for this. Yes, the camera should not be broken, but most times a soft reset will fix any software issues.

Bah, sorry.
I was kinda drunk when I posted this.
I was at a party.
But to answer the questions:
1. What you were doing when it crashed.
Nothing. I tried to take a picture by holding the camera button whilit was still locked.
2. What type of phone you have.
HTC HD7
3. Whether or not you're using a 3rd party MicroSD card in the slot.
No, I did not modify my phone
4. What actually happens when it crashes (phone freezes, app just closes, middle finger graphic comes up on the screen, what does it do?)
It shows the zoom bar on the right, then immediately closes and shows the start screen.
5. Were you on WiFI, EDGE, 3G, GPRS?
Edge
6. Are you sure the device isn't defective (And/or prematurely failing on you? In this case, the OS has nothing to do with it - can happen on any phone running any Smartphone OS)
Nope, there's nothing wrong with it other than that.
7. Other trivial information that can cause us to come to better conclusions.
Not really, I never did anything special to it.
All I did that evening was texting, calling and updating my status on Facebook because the power blacked out, three times.

Ok, so after the third hard reset the camera works again.
But now all the pictures I take are rotated 90 degrees
I think there's definately something wrong with the camera app.

badboy70 said:
Ok, so after the third hard reset the camera works again.
But now all the pictures I take are rotated 90 degrees
I think there's definately something wrong with the camera app.
Click to expand...
Click to collapse
Sounds more like a HW problem to me (wouldn't be the first for a HD7) as it doesn't happen to everyone else.

Yeah, sounds like a bad HD7 to me too. My first HD7 was an awesome phone, if by awesome, the standard you use is how often it simulated Windows XP by crashing on me.
Returned it and got a new one and it's been smooth sailing so far.
Send that POS back and replace, blame HTC not MS and don't do your business while drunk otherwise it won't be the phone's fault you lost your job.

i don't know which is worse, being unable to identify the cause or blaming something else other than the cause

badboy70 said:
I'm so mad right now.
My camera app crashed even after several reboots forcing a Hard reset.
I lost all my data and the camera app still crashes.
I can't describe how mad I am.
I press the camera button and it shows for a sec. It then immediately returns to the home screen.
I'm gonna contact Microsoft first thing in the morning.
I might lose a job because of this.
The hard reset didn't fix anything. It still crashes .
Can someone link me the he fastest way to get to Microsoft to help me fix this stuff.
I'm seriously going insane. All me stuff is gone and since its impossible to take a backup I'll never get it back.
Die, Microsoft. Die.
You just made me lose heaps of things because of a camera flaw.
Click to expand...
Click to collapse
Honestly, I'm actually surprised somebody hasn't posted Die, Badboy70. Die. because of this post, XDA is maturing. Anyway, your Zune auto syncs your photos by default, I'm assuming if you do this for a living, you'd know not to turn this off. So, I'm going to go out on a limb here and say that you're FOS for saying you're losing a job because of this. I'm betting more on you being a 14 year old who's phone is malfunctioning due to a hardware problem and had to come rant about it instead of asking for help.
Jonno2343 said:
Yeah, besides, Microsoft did not MAKE you do a hard reset of your device.
If you read the manual and understood what you were doing before you did it you would have known that a Hard Reset puts the phone back to its initial state.
You must have also disabled image syncing onto Zune which would have backed up your photos everytime you plugged it in or Wifi synched it. Could have also auto-uploaded the pics to Skydrive and had a lower resolution copy on there.
Can't blame Microsoft for this. Yes, the camera should not be broken, but most times a soft reset will fix any software issues.
Click to expand...
Click to collapse
Just wanted to echo this.
badboy70 said:
Bah, sorry.
I was kinda drunk when I posted this.
I was at a party.
But to answer the questions:
1. What you were doing when it crashed.
Nothing. I tried to take a picture by holding the camera button whilit was still locked.
2. What type of phone you have.
HTC HD7
3. Whether or not you're using a 3rd party MicroSD card in the slot.
No, I did not modify my phone
4. What actually happens when it crashes (phone freezes, app just closes, middle finger graphic comes up on the screen, what does it do?)
It shows the zoom bar on the right, then immediately closes and shows the start screen.
5. Were you on WiFI, EDGE, 3G, GPRS?
Edge
6. Are you sure the device isn't defective (And/or prematurely failing on you? In this case, the OS has nothing to do with it - can happen on any phone running any Smartphone OS)
Nope, there's nothing wrong with it other than that.
7. Other trivial information that can cause us to come to better conclusions.
Not really, I never did anything special to it.
All I did that evening was texting, calling and updating my status on Facebook because the power blacked out, three times.
Click to expand...
Click to collapse
Your excuse of being drunk just validates the first part of my phone. You won't know your device is defective without a professional looking at the camera hardware. Just becase nothing else is messing up doesn't mean the camera isn't defective. Considering it worked, and then didn't, especially on factory settings leads me to believe this is hardware related, if it even exists at all. I would try to replace the device.

It's more likely to be a defective HD7 ...

Doesn't a hard reset delete all the data off your phone? So instead syncing it to your PC and extracting the photos you decided to delete. It may be MS fault that your Camera app crashed, but its your fault the data is missing. Why didn't you back your photos up on your computer or even to skydrive? Couldn't had been to important if your didn't.

[Q] Line on all pics: broken lens?

I've noticed this week that I've got a line showing on all my new pictures. I've attached an example.
I remember my phone had fallen on thick carpet a few weeks ago and it may be linked to that fall.
So I'm wondering if the lens is broken.
What is weird is that when I do the focus for my picture the image is perfect, no line at all. And when the picture is taken this line appears. Are the image showed while you prepare the picture and the picture taken by 2 different lenses?
I've wiped the glass that's in front of the lens and checked whether I saw some kind of breakage but I don't see any (which doesn't mean it's not broken).
I've also tried taking a picture with another application and it also shows that line.
Do you think my lens is broken? And why does the line appear only once the picture has been taken?
Thanks

It could be that a line of the CCD is not functioning correctly, you might not be able to see it when focusing your phone because the image is higher resolution than the screen itself. I'm by no means an expert though, so I could easily be wrong.

Does the line always appear in the same place? It could be a CCD issue like mentioned above. Also, look through your gallery and see what date the line started, and try to correlate it to a specific event (you mentioned the fall). Something else you can try, though I don't know if it will help much, but backup your SD card to your computer and reformat it. It could be an issue with saving. Does the line appear when you look at it through Gallery or only when you blow it up on the PC? Or do you see the line in Gallery when you zoom in on the pic?
Do you have a video recorder on your phone? If you do, record a clip and see if the line appears. Try to view it on the phone and the computer
Other than that, I don't know of anything else other than a warranty replacement. Looking at the line I'm leaning more towards hardware damage, but I can be incorrect.

Thanks guys!
IVI4V3R1CK said:
Does the line always appear in the same place? It could be a CCD issue like mentioned above. Also, look through your gallery and see what date the line started, and try to correlate it to a specific event (you mentioned the fall). Something else you can try, though I don't know if it will help much, but backup your SD card to your computer and reformat it. It could be an issue with saving. Does the line appear when you look at it through Gallery or only when you blow it up on the PC? Or do you see the line in Gallery when you zoom in on the pic?
Do you have a video recorder on your phone? If you do, record a clip and see if the line appears. Try to view it on the phone and the computer
Other than that, I don't know of anything else other than a warranty replacement. Looking at the line I'm leaning more towards hardware damage, but I can be incorrect.
Click to expand...
Click to collapse
Yes the line always appear at the same place. I had already checked the date the line first appeared. The problem is I don't take pictures very often so I just know it appeared between mid-January and last week and that in between my phone fell on the carpet
I can see the line both in the Gallery (with or without zooming) and on the PC.
Interesting: I have recorded a video as you suggested and I can see no line. What's the difference between the way the camera and the video recorder work?
I will try formatting the SD card in a few days if I don't find any solution but like you I have the feeling this is a problem with hardware.

Definitely a dead row of pixels in the CCD. This ought to be a warranty issue, if your phone is still new enough.
It may not show up in videos, or in downscaled photos (i.e. if you set your camera to smaller resolutions) because of the way the image is processed, combining information from multiple rows of pixels essentially 'blurring out' the bad information. I presume you will only notice this when recording the highest camera resolution.
Sorry for the bad news. I think there is no cure except replacement.

5thave174 said:
Definitely a dead row of pixels in the CCD. This ought to be a warranty issue, if your phone is still new enough.
It may not show up in videos, or in downscaled photos (i.e. if you set your camera to smaller resolutions) because of the way the image is processed, combining information from multiple rows of pixels essentially 'blurring out' the bad information. I presume you will only notice this when recording the highest camera resolution.
Sorry for the bad news. I think there is no cure except replacement.
Click to expand...
Click to collapse
BUt if there was a dead row of Pixed, then wouldnt it appear while focusing or constantly when the phone is running a game or something?

Diamond_dawg said:
BUt if there was a dead row of Pixed, then wouldnt it appear while focusing or constantly when the phone is running a game or something?
Click to expand...
Click to collapse
Negative. The CCD would only be used for the digital imaging, not for the display of the actual phone. Which is why it only affects captured images. A way to test it, download "ShootMe" from the market and take a screen shot. No lines.
missparker76 said:
Interesting: I have recorded a video as you suggested and I can see no line. What's the difference between the way the camera and the video recorder work?
Click to expand...
Click to collapse
The line is probably still there, but because of the recording quality it may not be rendering in the captured video. I'm sure if you recorded 720p you may be able to see a faint detection of the line, since it doesn't look too major in the still shots.
5thave174 said:
Sorry for the bad news. I think there is no cure except replacement.
Click to expand...
Click to collapse
I'm leaning with this guy. Just forget to mention the whole "oops I dropped it" mess. And make sure that you keep it stock (I know your signature says that you're running stock, but how often do we update signatures anymore). Other than that it should be covered under warranty replacement, seeing how it hasn't been out for over a year yet (wasn't the DZ released like 1 Nov 2010?).

Thanks everyone!
I've justed tested video recording in 720p and I don't see the line.
I'm not rooted yet as I'm with 1.72 version and I would have to downgrade etc. so it won't be any problem to bring my phone back But this means I can't install Shootme and make the test either.
I am going to contact HTC to see how I can have my phone repaired or replaced. Hope there's a way to fix the problem easily and rapidly as I can't imagine having to go back to my HD2 for several weeks

missparker76 said:
Thanks everyone!
I've justed tested video recording in 720p and I don't see the line.
I'm not rooted yet as I'm with 1.72 version and I would have to downgrade etc. so it won't be any problem to bring my phone back But this means I can't install Shootme and make the test either.
I am going to contact HTC to see how I can have my phone repaired or replaced. Hope there's a way to fix the problem easily and rapidly as I can't imagine having to go back to my HD2 for several weeks
Click to expand...
Click to collapse
Did you try a hard reset?

No, I haven't tried. I'm pretty sure it wouldn't fix the issue and as I wouldn't have the time for restoring everything (I can't use Titanium Backup) I prefer not doing a factory reset.
I've asked HTC how I can have my phone repaired: I would have to send my phone to a repair center which isn't a solution that fits me.
They also suggested to try starting in safe mode. I've followed their instructions (Check that the phone is turned off. Then turn it on. When you see the HTC logo press Volume Down button until phone vibrates.). But all I have is the bootloader and it doesn't propose safe mode
I've googled and searched on the forum to find a way to launch that safe mode but haven't found the solution for the moment ...

Media not found / insupported file type

A few days ago while trying to review some images taken with the phone (with Sandisk 64Gb card inside) and stored on the external SD card, I could not pull up the images. On the Gallery screen where you see all the recent images, the image was present, but when I tap on the image, I get a black screen with the words "media not found". When I went back to the Gallery screen which showed the screen full of images, now the requested image has been replaced by a black and white clapboard (like they use in the movie industry before the camera starts to roll). This all happens when using "Gallery". If I use "Photos" (I think that's AT&T installed), sometimes the image will be there and other times over the past few days it won't. Sometimes when I get the Media not found message, I can still pull it up with "Photos".
I thought it was a OS issue with the camera, so I restored the phone using the built-in restore function (my Root is still there), but that did not seem to help.
I changed the setting for the camera so that it would store images to the internal memory instead of external, and that did seem to work for the few hours I had it set to that, although that was not a very long time to test whether the issue is SD card related. Today I switched it back over to storing on the external SD card, and at one point a video I took this morning worked, and then later when I wanted to view it again, I got a message that it was an "unsupported file type", and I could not pull up the video.
I unmounted the card, and have it sitting connected to my Windows 7 machine, and I'm doing an error check-autofix-scan and recover right now, although it is taking forever, and I do not see any progress whatsoever on the progress bar and it's been about 15 minutes so far. As an asides, I have about 30Gb of music also stored on this card and the phone can see it and play it with no issues.
Any thoughts? SD related, phone related, OS related? I don't remember doing anything or installing anything just prior to the issue starting....
Oh, and yes, I meant to type "unsupported" in the title

andygold said:
A few days ago while trying to review some images taken with the phone (with Sandisk 64Gb card inside) and stored on the external SD card, I could not pull up the images. On the Gallery screen where you see all the recent images, the image was present, but when I tap on the image, I get a black screen with the words "media not found". When I went back to the Gallery screen which showed the screen full of images, now the requested image has been replaced by a black and white clapboard (like they use in the movie industry before the camera starts to roll). This all happens when using "Gallery". If I use "Photos" (I think that's AT&T installed), sometimes the image will be there and other times over the past few days it won't. Sometimes when I get the Media not found message, I can still pull it up with "Photos".
I thought it was a OS issue with the camera, so I restored the phone using the built-in restore function (my Root is still there), but that did not seem to help.
I changed the setting for the camera so that it would store images to the internal memory instead of external, and that did seem to work for the few hours I had it set to that, although that was not a very long time to test whether the issue is SD card related. Today I switched it back over to storing on the external SD card, and at one point a video I took this morning worked, and then later when I wanted to view it again, I got a message that it was an "unsupported file type", and I could not pull up the video.
I unmounted the card, and have it sitting connected to my Windows 7 machine, and I'm doing an error check-autofix-scan and recover right now, although it is taking forever, and I do not see any progress whatsoever on the progress bar and it's been about 15 minutes so far. As an asides, I have about 30Gb of music also stored on this card and the phone can see it and play it with no issues.
Any thoughts? SD related, phone related, OS related? I don't remember doing anything or installing anything just prior to the issue starting....
Oh, and yes, I meant to type "unsupported" in the title
Click to expand...
Click to collapse
I ran the checkdisk and it did not seem to run at all. After a while it just shut off by itself. I'm currently running Norton Antivirus on the card just to see. And, I popped in a 32Gb card I had laying around, just to see, as a trouble-shooting method. strange thing though...when I open up Gallery, I can see all of the old photos taken long ago that were stored on the now-removed 64Gb card. If I click on them, they open up, although I don't know why as they were stored on a card that is no longer in the phone. I took some pics with the new card installed, and then when I went to review those images, they are there (but the "old" images from the larger card are now gone). I wonder if the phone stores old images that reside on external memory in a secondary folder internally on the phone, as they were there to view even though the card was removed...