Hi all,
Hope someone can help. I bought a second hand fire tv from local paper but cant get passed registration screen. It says my account details are incorrec and i know they are not.
Amazon web chat are no help, any one have any ideas?
Thanks
flashmoregash said:
Hi all,
Hope someone can help. I bought a second hand fire tv from local paper but cant get passed registration screen. It says my account details are incorrec and i know they are not.
Amazon web chat are no help, any one have any ideas?
Thanks
Click to expand...
Click to collapse
Hmm, one way to check is to create another dummy Amazon account, try to login and see if that will work. If that works, then something is wrong with your actual Amazon account. Call them up. You can switch back to your original account by deregister from the dummy account and put in the actual account once you confirm that it is working.
If it still won't work with the dummy Amazon account, then you can try to call Amazon up. Tell them that you got this as a gift from a friend and politely asks if they could replace it. You don't have to provide proof of purchase if it is a gift and you ask nice enough. Try it.
Related
Hi I'm new to these forums and I must say I love them! There's so much useful information!
So I thought that when buying this tablet I would get a bunch of free stuff. (50 gigs of dropbox, free linkedin pro for 3 months, etc...) I can't find any information about this anymore, I'm I missing something? Does anyone have any clue how to do this? I have already registered my device with Samsung btw.
Thanks in advance,
- Olivier
You should receive an email detailing the offers, sent to the address from which you registered your Samsung account. BTW, some of the offers, like the NYT access, begin from the time you register the account, NOT from the time you first access the offer. So, the first time I tried to access the Times premium content, it told me something like my premium access trial had expired, and asked whether I'd like to continue with a full-price subscription?
HA! Not likely...
Underwater Mike said:
You should receive an email detailing the offers, sent to the address from which you registered your Samsung account. BTW, some of the offers, like the NYT access, begin from the time you register the account, NOT from the time you first access the offer. So, the first time I tried to access the Times premium content, it told me something like my premium access trial had expired, and asked whether I'd like to continue with a full-price subscription?
HA! Not likely...
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Click to collapse
Yes that's what I thought. I just double checked and I did receive an email after registering, but didn't see any links to get free stuff. In comparison I still had an email from when I registered my S3 with a link to get free stuff. I'm confused about what I else I can/should try... :s
- Olivier
cascius said:
Yes that's what I thought. I just double checked and I did receive an email after registering, but didn't see any links to get free stuff. In comparison I still had an email from when I registered my S3 with a link to get free stuff. I'm confused about what I else I can/should try... :s
- Olivier
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Click to collapse
Have you registered your device via the Galaxy Perks page?
Log in to your Samsung Account via a web browser (you can use the above link). Click on your name in the upper right, and select "My Profile". Verify that your device shows up. Sometimes just logging in to your Samsung Account via a web browser seems to trigger it, so it doesn't hurt to try even if you know you already registered your device.
Have you added the Samsung Account to the Note 2014 yet? If not, launch Samsung Apps and sign in with your Samsung Account when prompted. You might need to press the menu button and then select "Sign In" if it doesn't automatically ask you.
If you have, remove the Samsung Account, launch Samsung Apps and sign in again.
If you've done all that, you SHOULD get the "<NAME>, your gift for registering..." email at the Gmail account you specified when you registered.
I don't know how to delete this posting, so please disregard, as I just found out my mother was confused about some of the information she gave me. Thanks!
I'm trying to help my mother set-up her Galaxy Pro12.2 over the phone. It's been a challenge as I don't have one, so I've been relying on how-to info and manuals off the net. In the process, I've encountered an issue I can't figure out. I'm sure the answer is simple...probably should be obvious, but I've not been successful in figuring it out. The question follows: After we get everything setup...connected to wifi, email account registered, etc. she says it takes her to a log in screen that asks for her account and password. According to her, this screen comes up whenever she starts up the tablet. She said it looks like it's asking for an email address/account and password. We created a new gmail account for her during set up since she didn't have one and her primary email is through ATT, which utilizes yahoo mail. She's tried to enter both of these to get logged onto the tablet, but it rejects them both. Can someone please verify that it's looking for an email address/account and password and/or if it's supposed to be the gmail account we created/activated? Thanks so much for any help!
Gonna pick a AFTV up for my Dad and was wondering:
Can you log out of the Amazon account that its purchased under and sign in with a different one?
or
Is there 'Profiles' on it?
Might seem a daft question but couldn't seem to see on the videos and screenshots I've seen.
You can deregister the device on the Amazon web site. Your dad can then use it with his account.
Hi Everyone. It seems alot of people are having the same problems I had. You can not look up your order. Using quick order lookup with Order number and passord says invalid order or password. Order Lookup with Order number says EMAIL_MISSING on digital river website. OR other order lookup on htc.com says enter a valid email address when you are entering a valid email address.
Also Trying the forget password says invalid email address so you cant even reset your password. Here is what I did. I contacted htc through a message here(not chat, they cant do anything really)
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
What you need to tell them is you need you password reset because you can not look up your order because it doesnt think your email is valid or the password is right. You get all the above errors. Give them your order ID and Email address you used or got your order confirmation to. Keep riding them till they send you a email with a password reset link. Once you get it ( i got mine after a day asking twice) reset it. Make your new password.
Go back to login here
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
Once you login for me atleast I looked under order history nothing showed. but go to the order lookup that asks for your order number and password and it should show you your order.
Hope this helps. It drove me to almost cancel my preorder.
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary
Sent from my HTC One_M8 using Tapatalk 2
patstock11 said:
I'm having this problem as well now. And I'd honestly rather just wait for a shipping email/confirmation than drive myself nuts w/ customer service reps. It's crazy that all this is necessary
Sent from my HTC One_M8 using Tapatalk 2
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Yeah it is crazy. Its like when you place your order it takes your email for updates but its never stored in to look up your order or to make and account like it says. It should be sending out a new unique password after you order but it doesnt.
Even when trying to reset password on that digital river link
Keeps saying invalid email.
So I'll have to contact HTC like you said, hopefully it gets working soon.
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people
go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
click forgot order password
In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
King p1n said:
Even when trying to reset password on that digital river link
Keeps saying invalid email.
So I'll have to contact HTC like you said, hopefully it gets working soon.
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Click to collapse
Yeah. Same happened to me. Just send a message to them. Theyll tell you they sent you a email with the password reset but i never got the first two so I had to ***** to them again lol and finally got it. Its crazy all the problems.
Heisenberg420 said:
Already posted this in shipping thread but I'll describe what I did again here hoping it helps more people
go to this page:
https://store.digitalriver.com/DRHM...=htcus&Locale=en_US&ThemeID=38736100&Env=BASE
click forgot order password
In the popup if you scroll down there should be a prompt for just an order number, click submit and it should send a password reset URL to the email used when ordering. Then it should prompt you to enter a new account email and password. After resetting it took 20-30 min for it to actually let me log in.
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Click to collapse
Yeah I tried this before and it didnt work. Thats when I had to contact support.
aknotts415 said:
Yeah I tried this before and it didnt work. Thats when I had to contact support.
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Click to collapse
ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason
Heisenberg420 said:
ok yeah the entire site just seems extremely buggy. Half the pages won't even load css styles on linux chrome.. not to mention when I ordered it wouldn't even add the phone to my cart. had to wipe the cobwebs of my windows pc for some odd reason
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Click to collapse
yeah same lol
In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea
Stephen said:
In the UK I am able to use this address, type in my order number and password and it looks up my order. I cant do anything else at all. Here is the site I use: https://shop.eu.htc.com/store?Action=help&Env=BASE&Locale=en_GB&SiteID=htcemea
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Click to collapse
Thats about all i can do also lol
Edit: oops, wrong thread, but thanks for the info
When you look up the order, use internet explorer instead of chrome, I had this same issue and I know IE sux but it will let you see the order status. In chrome I get the invalid password or order number error but not in IE. Actually you can even look up the order status on your phone. In the Google Search, just type HTC order lookup, go to the site, put in your number and password and boom!
After successfully using the latest Toolbox on my 10+, I get prompted with a full screen Amazon sign in page. Only way to exit is to reboot my tablet. Should I just go ahead and sign in to Amazon? Is this safe?
@stcardinal,
I'm assuming your are talking about the Fire Toolbox from Datastream. If you are, I would move your question to that thread. That way you can get an answer a little quicker.
I mean in general. Don't think it's related but I get an uncloseable prompt forcing me to sign into my Amazon account. Was wondering if anyone else has seen this and whether or not they signed in
I believe I am seeing the same message as you are and I thought I couldn't get out of it without rebooting as well. But I found if you click on any of the links on that page (like the "Forgot password?" or "View Amazon's privacy notice here.") when you return there will be a Not Now button which allows you to ignore that message. I had already created a fake amazon account and was about to log in when I found that this is a work around on my devices.