[Q] Redeeming free apps - Galaxy Note 10.1 (2014 Edition) Q&A, Help & Troubl

Hi I'm new to these forums and I must say I love them! There's so much useful information!
So I thought that when buying this tablet I would get a bunch of free stuff. (50 gigs of dropbox, free linkedin pro for 3 months, etc...) I can't find any information about this anymore, I'm I missing something? Does anyone have any clue how to do this? I have already registered my device with Samsung btw.
Thanks in advance,
- Olivier

You should receive an email detailing the offers, sent to the address from which you registered your Samsung account. BTW, some of the offers, like the NYT access, begin from the time you register the account, NOT from the time you first access the offer. So, the first time I tried to access the Times premium content, it told me something like my premium access trial had expired, and asked whether I'd like to continue with a full-price subscription?
HA! Not likely...

Underwater Mike said:
You should receive an email detailing the offers, sent to the address from which you registered your Samsung account. BTW, some of the offers, like the NYT access, begin from the time you register the account, NOT from the time you first access the offer. So, the first time I tried to access the Times premium content, it told me something like my premium access trial had expired, and asked whether I'd like to continue with a full-price subscription?
HA! Not likely...
Click to expand...
Click to collapse
Yes that's what I thought. I just double checked and I did receive an email after registering, but didn't see any links to get free stuff. In comparison I still had an email from when I registered my S3 with a link to get free stuff. I'm confused about what I else I can/should try... :s
- Olivier

cascius said:
Yes that's what I thought. I just double checked and I did receive an email after registering, but didn't see any links to get free stuff. In comparison I still had an email from when I registered my S3 with a link to get free stuff. I'm confused about what I else I can/should try... :s
- Olivier
Click to expand...
Click to collapse
Have you registered your device via the Galaxy Perks page?
Log in to your Samsung Account via a web browser (you can use the above link). Click on your name in the upper right, and select "My Profile". Verify that your device shows up. Sometimes just logging in to your Samsung Account via a web browser seems to trigger it, so it doesn't hurt to try even if you know you already registered your device.
Have you added the Samsung Account to the Note 2014 yet? If not, launch Samsung Apps and sign in with your Samsung Account when prompted. You might need to press the menu button and then select "Sign In" if it doesn't automatically ask you.
If you have, remove the Samsung Account, launch Samsung Apps and sign in again.
If you've done all that, you SHOULD get the "<NAME>, your gift for registering..." email at the Gmail account you specified when you registered.

Related

[Q] Gmail-recent activity notification on phone

Hey guys, before I begin I want to say yes I did a search on XDA and searched around Google for about an hour and couldnt find an answer.
Im wondering if it is possible through your phone to check recent activity or if its possible to get a notice if someone is trying or has accessed your Gmail account from another computer. yes I know if you log into gmail through a browser you can scroll down and click recent activity and see all the ip address that have accessed your account. I spend about 90% of my time on my phone and rarely use a computer so having a notification on my phone would be very useful.
Thanks guys
-Archer
Nope. Your only choice is a browser. However, if you use 2-step authentication and a good password, you should be safe.
archervanadin said:
Hey guys, before I begin I want to say yes I did a search on XDA and searched around Google for about an hour and couldnt find an answer.
Im wondering if it is possible through your phone to check recent activity or if its possible to get a notice if someone is trying or has accessed your Gmail account from another computer. yes I know if you log into gmail through a browser you can scroll down and click recent activity and see all the ip address that have accessed your account. I spend about 90% of my time on my phone and rarely use a computer so having a notification on my phone would be very useful.
Thanks guys
-Archer
Click to expand...
Click to collapse
Could you logon via the phone's browser to check recent activity like you can from a desktop's browser? I haven't heard of a capability of that nature with the exception of accounts via a corporate server. That is not to say that is does not exist. I'm just unaware of it.
drmacinyasha said:
Nope. Your only choice is a browser. However, if you use 2-step authentication and a good password, you should be safe.
Click to expand...
Click to collapse
How do you enable a 2 step authentication for Gmail?
archervanadin said:
How do you enable a 2 step authentication for Gmail?
Click to expand...
Click to collapse
https://www.google.com/accounts/SmsAuthConfig
Go there and go through the setup. Note the following:
1) When they say "lose your phone/these codes and you won't be able to access your account", THEY MEAN IT. If you lose Google Authenticator/the phone number you SMS to, your backup phone number, AND the codes they give you, you are BONED.
2) Any program or device that logs in directly to your account (Chrome Sync, Cloud Print, your phone, Trillian, PBXes, etc.) will need an application-specific password. There's instructions on how to do this, but you will not be able to retrieve said password once you have generated it and clicked the "hide password" button.
3) You will have to enter the generated code on your phone at each new browser you try to log in to your account from, both the first time, and every 30 days.
Try this one: SignMeOut
as featured on Lifehacker "Sign Me Out Helps You Track Unauthorized Access to Your Gmail and Facebook Accounts" and Comments.
But please consider you are giving your gmail credentials out to another 3rd party app / organisation. You possibly don't improve your Gmail security but lose some of it.
Please decide yourself.
edit: Meh... first post, so I'm not allowed to give you direct links...

How to register/developer Unlock Windows Phone 7 for free, even NoDo

All,
Why all the fuss to Chevron Unlock or any other hack when you can just register it as a developer phone and unlock it officially for free????
Oh, maybe you all didn't know about the free part, maybe that is the piece of magic everyone is seeking...
Here is how to register your phone as a developer phone FOR FREE....
1. Get and verify a Dreamspark account. Two options here....
a. If you are a student with an email address ending in .edu just go to www.dreamspark.com, register and verify the email address.
2. Create an Apphub account and link it to your Dreamspark LiveId.
a. After Dreamspark is verified, go to http://create.msdn.com/en-US/ register your Windows Live ID and signup as a student. It will ask if you have a verified Dreamspark account, follow the steps to link the two accounts. (I didn't take screenshots but intuitive)
3. Populate your required profile information to the point that "My Dashboard-->My Windows Phone" does not show any more pending tasks.
a. You MUST go through the process to submit a "DummyApp" for Windows Mobile 6.5 to Windows MarketPlace before Geotrust will send you the email to verify your identity. Just put "Dummyapp for id verification" in the notes sections. You will have to upload a .cab and a bunch of icons that all have to be sized properly. Just take a .png file and resize it a bunch of times and upload it. Doesn't matter what it is.
b. Geotrust will send an email requesting you to verify some info. I received it about 10 minutes after submitting my app, but could take 24 hours. I answered 4 questions, and then about 2 hours later Apphub took off the "identity verification pending" alert.
c. I also submitted my bank account info, but not sure if this was necessary.
4. Download the Windows phone developer tools from here http://www.microsoft.com/downloads/en/details.aspx?FamilyID=04704acf-a63a-4f97-952c-8b51b34b00ce
5. Run the Windows Phone Developer Registration tool. Sign in with Windows Live ID you registered at AppHub, connect your phone and make sure it is not screen locked, viola, Windows 7 Phone now unlocked. And you can unlock 2 other Windows 7 phones too for a total of 3 phones.
Total process took less than 24 hours due to waiting on Geotrust and MS confirm.
-Paul
This is only for students,so its not really an option for everyone
Sent from my 7 Pro T7576 using Board Express
Follow the link on 1B above if you are not a student or do not have a .edu email address. Works just fine.
Paul_Hammons said:
Follow the link on 1B above if you are not a student or do not have a .edu email address. Works just fine.
Click to expand...
Click to collapse
I assume he ment that Dreamspark is for students that cannot afford the software but can bring in revenue to Microsoft with the program and games they create. So, if you signup under the guise of a student, you can kind of defrauding Microsoft. But I guess that is a moral issue, so most people may not care. But, there are also schools and online classes that do not provide any sort of educational email addresses, so having a way to gain access as someone studying and taking classes, is nice. So, in those cases I think its ok. I personally use a Austraila.edu email since my online classes didn't provide anything. But, this might be a nice way to get an unlock if you are NoDo and can Go(do) back.
I keep getting the following error when I get to step 2a:
WE’RE SORRY. AN ERROR HAS OCCURRED.
We have detected an error while processing the page you were looking for. We apologize for the inconvenience. Please try again.
View App Hub FAQ
A01/7J9W
Any ideas what that is?
EDIT: weird.... I just tried it again (for the fourth time) and it worked. So if you get the above error, just keep trying.
I live in country that App hub does not support. Can anyone help me please?
AppHub confirmation step3 is disabled and NEXT button not working
Hmmm only have one problem.
You have to submit an APP and does it come up in marketplace ?.
Dont know how to get a "Dummy APP" to put on market for Winmobile 6.5 or 7.
If you can just put in a random app witch does not get in marketplace then i guess its no problem.
*edit*
Made a Winphone 7 app that does not have any purpose, lets check what happens
All this works.
Sadly I failed the geotrust verification, so I have to send a signed document with a copy of my national ID. Let's hope they believe my history about living in the states but having a ID of another country.
All works fine until i had to verify my account after publishing the dummy app. But now verifying failed and i have to send them my copy of id etc. But how the hell could i send them my info when i give them fake ( generated ) info?
FJosep said:
All this works.
Sadly I failed the geotrust verification, so I have to send a signed document with a copy of my national ID. Let's hope they believe my history about living in the states but having a ID of another country.
Click to expand...
Click to collapse
I just said im not from the states but im allowed to have a free marketplace account since im dreamspark verified so this is my dutch passport and it was fine, no lies and we dont have a marketplace either. I had to sign it as well its a 5 minute job and if it takes to long you can open up a chat session and they will process it straight away. I think they are not even reading it haha, i started a chatsession didnt say a word, signed off and minute late got the you are verifie mail.
Man please how did you send them that letter? Can you show me some screenshot how it looks like ? x)
imatulo said:
Man please how did you send them that letter? Can you show me some screenshot how it looks like ? x)
Click to expand...
Click to collapse
hmmmm ........... APP HUB stops me at create account?
Is the page flawed?
So has anyone else confirmed they have unlocked their phone following this process? I see a few of you working toward it.
-Paul
This worked for me. I can unlock up to 3 devices. Only used one so far.
drkfngthdragnlrd said:
This worked for me. I can unlock up to 3 devices. Only used one so far.
Click to expand...
Click to collapse
can you share to me one so i can also unlock mine?lol
moonshines said:
can you share to me one so i can also unlock mine?lol
Click to expand...
Click to collapse
Sadly it'd require me giving you my Windows Live ID & password, which I'm not exactly fond of lol. You need to enter it into the unlocker tool installed on the pc the device is connected to. Just folow the information giving by the OP closely with your real information (don't make up a fake ID) & it'll work. It took a couple hrs for me to finally get verified.
Where is 1B?
Removed..?!
imatulo said:
Man please how did you send them that letter? Can you show me some screenshot how it looks like ? x)
Click to expand...
Click to collapse
No because it contains my id and autograph.
But its very simple, just print the mail they snend you, fill in everything add a copy of your id, scan it and email it back. Its not even a letter, just add what i said above as your motivation.
Did you received the email from geotrust?
****, I'm stucked again.
The apphub doesn't let me choose my country, so I chose USA and now geotrust rejects my documentation because it's not from the USA.
Ahh, Microsoft, always fu*king the third world.

transfer paid apps to new account

so i got an email from google today saying that someone tried to log in to my account from china. Obviously it couldnt be me, so i reported it and immediately changed my password and enabled two step verification. But still, i would rather stay on the safe side and use a completely new account. Normally i would do just that without a seconds though, but i have paid for apps with this account. so i was wondering if it would be possible to transfer those apps to a new account.
TheAtheistOtaku said:
so i got an email from google today saying that someone tried to log in to my account from china. Obviously it couldnt be me, so i reported it and immediately changed my password and enabled two step verification. But still, i would rather stay on the safe side and use a completely new account. Normally i would do just that without a seconds though, but i have paid for apps with this account. so i was wondering if it would be possible to transfer those apps to a new account.
Click to expand...
Click to collapse
You need to email each developer for the paid apps. They will have you verify some things and get you the app on your new account.
Sent from my SGH-M919 using Tapatalk 2
Towle said:
You need to email each developer for the paid apps. They will have you verify some things and get you the app on your new account.
Sent from my SGH-M919 using Tapatalk 2
Click to expand...
Click to collapse
tedious but doable, guess ill start that process in the morning

Fixed! Samsung perks issues

OK,I bought my device in mid November for Xmas gift. Since the beginning of the year, I decided to use one of the perks. Low and behold I am charged. I try to contact the company involved and they say that they only provide a limited trial. But Samsung states the trial period is much longer. I contacted Samsung abouot my issue, and wonder what I was not sent during my registration. I own many Samsung devices and have had my account since late 2008. So I know my account registered the device and should have had some details in regards to perks. The only thing I got was a one time webpage with a Google play code for my credits, everything else was just unlinked information for all new subscribers to the perks.
Has anyone dealt with perks and have any ideas to resolve such issues? I don't want to be charged for something I am trying out.
Possible fix
Well, I finally an answer back from the second point of contact... they stated that they normally don't support tablet but offer support through phone service. Any way now I must call Samsung support to run through the issue one more time, so they can figure out what to do.
Some head way
OK, got done with my call to Samsung.
I learned not to register the device through your Samsung account devices page. I have many Samsung items through the years, as I had learned it is easy to go and register that way.
The proper link is http://www.samsung.com/us/register-for-your-galaxy-perks/#note-8 for the Note 8.0
Also for some odd reason they want a google email account, which I never had until after registering. Take note that if you have an existing Samsung account, the email address needed for registration completion is your gmail email address.
I wish web developers had a brain, this is not the first time I have seen such a broken way cross linking account information, just annoys the krappa out of me.
Now to fix the issue with Samung Link unable to fetch account authentication information with my Samsung account. Yes, I deleted and recreated the Samsung account many many times. Just another annoying issue. (
While waiting...
OK, while I had some time, I fixed my Samsung link issue... had to make it a system app. Samsung loaded PS Touch, and Samsung Link need to be kept as system apps. Though most of all the system apps can be removed and side loaded for Google Play to manage install/removal processes. I prefer it that way for reloads and memory management outside of using Titanium Backup. The less utilities to perform tasks the better. Somebody should do a right up on using built in function to perform most all needs, instead of finding more apps to do what you can do on your own and without rooting.
I doubt I'll ever fix the Video Hub issue... seems that it is getting info from Samsung servers about the device. If the device does not match the white list at the authentication server, your a no go at getting content. At one time the Note 8.0 was in the white list, now it looks like it is region select and will check firmware along with device.
I have an app to fake the ID and location, but Video Hub is not a concern just an odd app that has some interesting features that go beyond google play hardware requirements.
Woopie! )
Samsung got me my perks rewards resent to my email address. The Google account that I had to make since I did not use goodle before owning the Note 8.0.
Now I am going to redo my account on which I paid a months subscription, so I can apply my perks.

Note10+ move from Samsung Cloud to Onedrive -> server fault

All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
I have the exact same problem
i got the beta UI today and i was able to log in on first try. unlocked 10+ . already had onedrive. i use the microsoft authenticator and i had no issues .
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
gschot said:
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
Click to expand...
Click to collapse
Problem not solved.
Yes, i use two-step verification with my Microsoft Account.
I can try without two-step verification and report back.
Update:
it works without two-step verification.
Kruxarn said:
Update:
it works without two-step verification.
Click to expand...
Click to collapse
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
gschot said:
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
Click to expand...
Click to collapse
Yes!
Kruxarn said:
Yes!
Click to expand...
Click to collapse
Thanks for your feedback! I will try soon, as I have reported the issue with Samsung as well. I'll wait for their response before disabling/re-enabling the 2 factor auth.
Gerco
Seriously, what a disaster... Here my journey with the Samsung Support team...
- I initially made a call explaining the problem. The support agent told me that the integration is not active yet. I explained that a specific extra firmware was released in the Netherlands, explicitly reporting this feature in the release notes, so it would really surprise me if it was not available. The support agent then told me that the tech person was unavailable, but that they would call me back, the same day.
- I never received the call back, so I logged a question via Samsung Members. I got a response on that, telling me I had to send a screenshot and a log file (after enabling high level debug logging) on help.content.samsung.com
- I made a screenshot, but the log that was mentioned in a standard log enable procedure was not present on my phone, so I sent them again a clear description of the error, with a screenshot of the error, and a screenshot of the logs that were present, together with the question which of the logs shown they would need.
- This request was immediately answered that the samsung tech dept was going to look into it.
- Then I received an answer on the support site, telling me I had sent an invalid log file, and attached was the same procedure which was incorrect. I then looked for the 'reply' button. But wait.... THAT IS NOT PRESENT! You can only pose one question on which you receive an answer, but a customer is not able to reply to the thread again. No case numbers, whatever, to reference the question.
- So I called the support desk again, referring to the question on the support site. The response of the agent: "Unfortunately we can't see that, can you explain your problem please?" I then told her that Samsung first promised to call me back, which they didn't, and I told them that my problem description with the question about which logs to be sent, was not read at all (trust me, I am a tech guy, I know all about problem descriptions and logs) and I received a default reply instead. The support agent responded, "but we are not allowed to call back". After a few more words, she told me, "please hold on", and I thought I was put on hold.
- BUT NO! The agent actually put me back in the queue, as she probably did not want to talk to me anymore! So I ended up with another support agent, who I had to explain the problem again from start. I was again told that the tech person was not available. I asked if he could call me back when he was, but again it was confirmed that Samsung support is not allowed to call customers... Like WTF... They can't call back people who bought their most expensive flagship phones?? The support agent then advised me to call the Account department. I asked if she could transfer me, but of course, she could not.
- So I called the Account department. I AGAIN eplained the problem, and the Account guy told me that that made sense, as the Onedrive service is not available in Europe yet. I again explained that Samsung explicitly released a separate additional firmware update with this feature in the release notes. He told me that he would email me some information and when I have received the information, I could call back and I would directly speak to the person who knew all about it.
- At this point I was so pissed by how this went, I disabled the two-step authentication on my Microsoft account, and I could indeed connect to Onedrive!!! The only problem now is that the Settings give an error when backed up.
- But I decided to give them one more call to see how they would respond. And I indeed got the person on the line who her colleague referred to earlier. She told me she had sent me an email telling me what log to send. When I asked her the time and date of that email, she mentioned a time which was half an hour before I even created the request. As I own the email server on which the email should be delivered, I could check the logs there, and no email was received at that moment. She did mention the name of the log file though. However, a log file I have, that mostly resembles what was requested, was in a Gear folder and contains mainly logging about the Gear services. At this moment I told her that the problem was fixed by temporarily disabling the two step verification on the Microsoft account, and I asked her if the service was indeed unavailable in Europe, as her colleague told me. She told me that the service should be available.
Conclusion:
On all ways of contacting Samsung, there is no way in responding on a reply, whether it is in Samsung Members, on the support site, or via email. One answer from Samsung should apparently be enough, and Samsung actually does not want to talk to customers (as one of the agents just transferred me away). The support staff tells me there is no way to get in direct touch with the tech staff. There are no procedures for complaints, they are not allowed to call back customers...
When you look at how Samsung exposes their support (via Samsung Members, Facebook Chat, phone, etc.) it looks as they go the extra mile for their customers, but when you actually talk to them, you end up in a non-flexible inefficient non-motivated support maze....Way to go, for flagship fans....
Ok... I'm a little more calm now...
My apologies for my rant....
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Big Boss said:
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Click to expand...
Click to collapse
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
gschot said:
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
Click to expand...
Click to collapse
Exactly, my sync was not working, I removed everything and redo the sync and returned to normal, really only appears in windows the gallery photo folder, the other things that backs up (files) does not appear, anyway I stopped sharing My Microsoft account with a friend on Xbox, I didn't want him seeing my photos and videos on his console.
I disabled this option and just went back to old fashioned Onedrive with camera upload.
Since 2011 I have had all my photos automatically backed up to the Camera Roll folder but with Samsung integration it puts photos in Samsung Gallery folder and no option to change that I can see.
I want to continue with my photos in the same Camera Roll folder and not have them go somewhere else and have to manually move them.
Sent from my SM-N975F using Tapatalk
Does it use an app folder or need full access to the entire OneDrive account?
OneDrive for Business
I have an Office 365 account which includes 1 TB of storage in OneDrive. When I try to enble "link Samsung Account with Microsoft account" within the Samsung cloud app, and enter my Microsoft username/email its says no such account exists. I had this problem using the OneDrive app on my Windows 10 desktop computer as well, but I solved that by deleting the OneDrive app that comes pre-installed on Windows 10 and installing the OneDrive for Business app. I could then sign in and backup to OneDrive on my desktop computer. Now on the phone, I have no problem signing into my account with the actual OneDrive app that came pre-installed on the Note 10+. That app lets me enter my Office 365 account username/email and on the OneDrive app, but not on this linking page for Samsung cloud. Any ideas on a workaround would be appreciated.
gschot said:
All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
Click to expand...
Click to collapse
I finally managed to get the connection working. It turned out that you can only connect using Microsoft's own Authenticator app. Using auth codes from third party apps give problems.
However, I ran into another issue. It turns out that the gallery sync to OneDrive does not support files > 1Gb. I had some video's I recorded, and they did not get synced. Samsung's response was: upload them manually to the OneDrive folder and they show up in the Gallery. But come on...
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
GiannisPrentzas said:
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
Click to expand...
Click to collapse
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
maskr said:
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
Click to expand...
Click to collapse
Hi I found a solution that works!!!!
Download the Microsoft authentication app. Remove other 2FA app from your Microsoft account and keep only the Microsoft authentication app.
Do a reset on one drive app on your phone (delete data from this app) and the re connect one drive using Microsoft authentication app.
Then connect you phone to your computer and copy all of your photos from your computer to the dcim folder on your phone.
Then move or delete the photos and videos from the Samsung gallery folder on your computer. Don't let any other files inside there. Let the phone make the sync.
There is a problem though. Samsung cloud cannot sync files like *.mov. Then check which files aren't sync. You can convert the files with your phone later by editing them within the gallery app.
Sorry for my bad English.
Hope it helps

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