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I'm glad I didn't buy mine online! Well, I ordered online, but picked up in-store.
First one, white. Awesome! Except a small smudgy area of light on the screen, only visible on dark-ish to black backgrounds. Screen fault
I went back into Carphone Warehouse, and they had one white One X left. Yay!
Checked the screen before I left, and it had a dead pixel.
Decided to look at the grey version, and it didn't look awful, so I went for that.
Dead pixel
And another grey one with a dead pixel!
I ended up walking out of the shop with the fifth phone I tried that day - the fourth grey version. That was the first one without any screen issues. They only had two One Xs left in the shop after that. They seemed as pissed off with me at the quality control.
I'm loving the phone - I think it's fantastic - but make sure you spend 20seconds checking the screen if you buy it in-store. Might just save you a lot of hassle.
wilkomints said:
I'm glad I didn't buy mine online! Well, I ordered online, but picked up in-store.
First one, white. Awesome! Except a small smudgy area of light on the screen, only visible on dark-ish to black backgrounds. Screen fault
I went back into Carphone Warehouse, and they had one white One X left. Yay!
Checked the screen before I left, and it had a dead pixel.
Decided to look at the grey version, and it didn't look awful, so I went for that.
Dead pixel
And another grey one with a dead pixel!
I ended up walking out of the shop with the fifth phone I tried that day - the fourth grey version. That was the first one without any screen issues. They only had two One Xs left in the shop after that. They seemed as pissed off with me at the quality control.
I'm loving the phone - I think it's fantastic - but make sure you spend 20seconds checking the screen if you buy it in-store. Might just save you a lot of hassle.
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I think you're what they call a nightmare customer
90% of phone users wouldn't know what a dead pixel is, let alone look for it.
Sent from my HTC One X using xda premium
If I noticed a dead pixel it would drive me crazy. Id have to take it back as well.
Sent from my HTC Desire S using XDA
You know that display manufacturers specify that a certain NUMBER of pixels must've failed before the screen is classed as failed don't you? I suppose they don't tell the sales monkeys that!
Brac20 said:
If I noticed a dead pixel it would drive me crazy. Id have to take it back as well.
Sent from my HTC Desire S using XDA
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Haha same, the dark burn-like marks on some S2s (like mine ; I read that its actually the adhesive they use).
But thanks op, I was going to get mine online but CPW it is... nothing like annoying them right
Sent from my GT-I9100 using xda premium
Ha! I think if they see me walk into the store again they'll probably run away.
They were great about it though - I knew some manufacturers have a certain threshold when it comes to returns and dead pixels, but I said, "if it was a £60 phone, I wouldn't be too bothered, but for £500 I want all pixels present & correct!"
No-one tried to argue that it was a minor issue, so fair play to the CPW chaps. For me, dead pixels are maddeningly annoying - once you've seen one you can't un-see it. Just thought I'd post a heads-up in case people were buying in a shop and not checking the screen first.
I won't be able to get the amount of cash back on the deal I want if I go into a store.. which pretty much means no quality control for me. I have always done it, with my HD2, Desire and my SGS. Got to do it though! There's nothing worse than watching a film, gets to a dark scene and theres some red dot sitting there staring at you Especially if your One X is going to be your precious for the next few years
First one i got had a dead camera now i have a white one everything is fine.
Gesendet von meinem HTC One X mit Tapatalk
I got mine a few days ago and lo and behold I have a dead pixel in the top left hand corner of the screen.
I have tried all the pixel fixing Apps to no avail.
Contacted Handtec and now am awaiting their reply. Fingers crossed I get a replacement quickly as I have now given my old desire away.
Rob
I will buy mine in a Swisscom shop (I already have a contract but I'm able to choose my phone "later" to get a discount). I ask myself if they will be as understanding as other shops. I mean - they already got the contract signed, they couldn't care less if the phone was bad or not - they don't make that much money anyway as I will get it for around 250-300CHF. I will wait for some more weeks I think and probably also ask them if I can test it directly in the store and whether they would replace it or not and probably also explain why I am that cautious (many reports of faulty devices on the interwebz). Let's hope for the best!
Ruudfood said:
You know that display manufacturers specify that a certain NUMBER of pixels must've failed before the screen is classed as failed don't you? I suppose they don't tell the sales monkeys that!
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One is my minimum. Don't accept mediocrity.
Sent from my Galaxy Nexus using xda premium
eallan said:
One is my minimum. Don't accept mediocrity.
Sent from my Galaxy Nexus using xda premium
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One is my maximum. It's a freaking £500 phone..
I have to order online if i want a good deal
£26 a month compared to £36 at the store
Sent From My HTC sensation (desire with rcmix s )
Well, buying off the Internet has its advantages too, thanks to the Distance Selling Regulations, with regards to the Cooling Off Period. It states that if you haven't met the seller face to face, and you're not happy with the goods, you have the right to change your mind within 7 days of receiving it. Notify them in writing (email is good) and send it back. Know your rights people.
Just received mine today and one dead pixel, in the middle of the screen!
Phone up O2, they are sending a brand new phone to my local O2 store on Thursday, take my faulty one day old HTC One X to them tomorrow.
If this replacement has or develops a faulty screen I shall be taking it back, cancelling my contract and demanding a full refund for the upfront payment!
Cannot believe I have him mine last then 24 hours and a screen fault has occurred!
@BeciMester regarding this post with the cooling off period. (Cannot post links because of eight post rule)
If it goes over the 7 day period and the fault appears again, am I entitled to cancel my contract and receive the refund or will I be fully tied in then stuck in the loop if/when other replacements start acting up?
If that is the case then I may just cancel tomorrow and wait for the S3. I cannot be doing with a scenario like wilkomints has had/having, I would be on the verge of killing someone!
Yea wtf. Dead pixel? Need burrier and all
Sent from my HTC One X using Tapatalk 2
ajftl said:
Yea wtf. Dead pixel? Need burrier and all
Sent from my HTC One X using Tapatalk 2
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Sorry, did not understnad that. Burrier?
I think that "burrier" is supposed to mean "undertaker"
Been contemplating sending mine back due to the battery life but when I read things like this I realise it's best I wait it out for the OTA.
My phone is perfect from a hardware point of view. No yellow taint, no dead pixels, no creaking or rattling.
Unfortunately I don't have the luxury of just going into a shop because I bought online. :-(
Arthur Hucksake said:
Been contemplating sending mine back due to the battery life but when I read things like this I realise it's best I wait it out for the OTA.
My phone is perfect from a hardware point of view. No yellow taint, no dead pixels, no creaking or rattling.
Unfortunately I don't have the luxury of just going into a shop because I bought online. :-(
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don't send it back! if its perfect!
things will improve with OTA, if not you can later improve things with root
Found a dead pixel on my gnex. Its a tiny green dot near the top left of my screen. Guess the red and blue parts of the pentile pixel stopped working making it show only green.
Does anyone have this?
Sent from my Galaxy Nexus using XDA
Nope, everything looks fine for me.
Sent from my Galaxy Nexus using XDA
take a picture am curiously to what it looks like. And if you can get a close up
When i bought my galaxy y almost half of the screen were dead pixels! And i didnt get new one under warranty! I hate samsung...
Sent from my GT-S5360 using xda premium
LeppiX said:
When i bought my galaxy y almost half of the screen were dead pixels! And i didnt get new one under warranty! I hate samsung...
Sent from my GT-S5360 using xda premium
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Ouch.... in sweden if there is more than 6 dead pixel u can easily doa it!
Skickat från min Galaxy Nexus via Tapatalk 2
LeppiX said:
When i bought my galaxy y almost half of the screen were dead pixels! And i didnt get new one under warranty! I hate samsung...
Sent from my GT-S5360 using xda premium
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Why u buy with no warranty? -__-
Sent from my Galaxy Nexus running AOKP+Franco on Tapatalk 2
I'm on my 3rd GNex. The first 2 had a stuck pixel. I just got a brand new replacement and it has a dead pixel! The dead pixel shows up on 5 different colours. I am so frustrated. I called Samsung and they told me to return it because the dead pixel can make the screen worse. She told me to wait until the second batch comes out but couldn't give me a date as to when they will be out. I have read many threads on here regarding dead pixels and grainy screens. What happened to the quality of Samsung screens? They are known for their screens. I am very disappointed in the GNex. I don't know whether I should exchange it for yet another GN or just get a full refund and wait. What do you guys think?
I had a whole vertical line of red dead pixels on the far right side of my screen. It was actually the ideal place to have such a line, since it was out of the way of pretty much everything.
But still, when I pay $450 for something new I'm not going to put up with such a flaw, so I got a replacement which is pretty perfect. Third time was the charm for me. If I had needed a 4th phone I would've called it quits and gotten a refund.
Looks like I'm calling it quits since this will be my 4th GNex. Even Samsung told me to return it and wait for the second batch to come out. They have no clue when the second batch will be out. But all this going back and forth is too much in just 2 weeks!
Edit, if my posts showed up 3X, I'm sorry. I have no idea why it did.
Afaik dead pixels are black... if it is a colour then the pixel is stuck... just Google how to fix stuck pixels.
Hey all,
I got a brand new Galaxy Nexus today, but after browsing the very white Play Store, I noticed a pixel that shows like the rainbow, a whole bunch of colors.
EDIT: I think it's a "hot spot"?
I'm thinking stuck pixel, but can anyone tell me more about it, I know there are existing threads, but I would appreciate refreshed opinions and information.
Just as well, is there anything I can do about it, other than send it in to Samsung and wait close to a month/ go to Verizon and get a CPO-POS replacement?
EDIT: As in, anyone have personal experience with RMA for their Galaxy Nexus?
that means you have dead pixel on your screen. if your within your 14 days I would recommend returning and swapping it with another brand new nexus. else get a certified handset from Verizon.
Sent from my Galaxy Nexus using xda app-developers app
Dead, not stuck? Bleh, just my luck, happened to the last new electronic with a screen I bought too...is it normal?
I bought it NIB on eBay, I hear Google ships ya a replacement for free, but then isn't Samsung the one to go to? Wouldn't they want me to send it in and "repair" it for a week?
Sent from my Galaxy Nexus using xda app-developers app
jimmyco2008 said:
Dead, not stuck? Bleh, just my luck, happened to the last new electronic with a screen I bought too...is it normal?
I bought it NIB on eBay, I hear Google ships ya a replacement for free, but then isn't Samsung the one to go to? Wouldn't they want me to send it in and "repair" it for a week?
Sent from my Galaxy Nexus using xda app-developers app
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Click to collapse
No it is stuck if lit. A dead pixel would be black and never able to emit light. There is some apps that will flash diff colors that may unstick it and sometimes even massaging it with a little pressure will get the out. Best bet is to get a replacment though...at least try a stuck pixel app first, free, fast and may work...
rand4ll said:
No it is stuck if lit. A dead pixel would be black and never able to emit light. There is some apps that will flash diff colors that may unstick it and sometimes even massaging it with a little pressure will get the out. Best bet is to get a replacment though...at least try a stuck pixel app first, free, fast and may work...
Click to expand...
Click to collapse
"massaging" it won't work as it has a glass digitizer over it. People only put pressure on it if it's a monitor or TV.
Thanks for the replies, guys. I had this with an HP laptop recently, but I wasn't sure it was a stuck pixel since it looks so weird-looks like someone stabbed that one particular spot with a pencil, only the spot looks like exactly one pixel, it has that same rainbow-y effect as water on the screen.
We're sure it's a stuck pixel?
And again, based on reading about other GalNexes, Samsung support likes to "repair" your phone while Google will ship out a new one ASAP.... Google Support sounds better to me, any reinforcement to that? Thanks again all!
Sent from my Galaxy Nexus using xda app-developers app
I kind of want to bump this....
Can anyone confirm that it is a hot/stuck pixel, and not like impact damage?
It doesn't seem worth it to send it back and look for another one on eBay, but if it's damage....
Sent from my Galaxy Nexus using xda app-developers app
I had a stuck pixel on my last Nexus that was just blue. Verizon swapped it out for another one. Your problem sounds a little different. If you have insurance I would see about getting a clnr from Verizon. I'm not sure if they will cover a phone purchased elsewhere but it's worth a shot at least to find out.
Sent from my Galaxy Nexus using xda app-developers app
Andro X said:
I had a stuck pixel on my last Nexus that was just blue. Verizon swapped it out for another one. Your problem sounds a little different. If you have insurance I would see about getting a clnr from Verizon. I'm not sure if they will cover a phone purchased elsewhere but it's worth a shot at least to find out.
Sent from my Galaxy Nexus using xda app-developers app
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Click to collapse
Thanks for the reply!
I'm exchanging it for another "new" one from the eBay seller, they've agreed to it but I;m not sure where this replacement Nexus is coming from.... Anyway, the more I look at it, the less it looks like a stuck pixel and the more it looks like impact damage, it's not like it's red, blue or green, it's like that rainbowy color you get when the screen is like...damaged, or there's lint on it, but it's not lint.
Hi all,
I received my Nexus 7 from eBuyer (UK) yesterday, and last night noticed that there's two dead pixels. They're both located towards the top left corner of the screen. I've tried running a dead pixel app that can clear them, but it didn't help in my case.
Is it worth trying to get it replaced?
Sent from my Nexus 7 using Tapatalk 2
creebefu said:
Is it worth trying to get it replaced?
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Click to collapse
If it bothers you, yes. If it doesn't bother you, no.
Not worth...
Use a few days. Don't think about.
this is just a tablet gadget which will be obsolete in 1year.
My old nexus has a dead pixel in the middle and I don't see it...
go get a job instead.!
Okay so after using my phone for some time I noticed that I've been having a gradual pinkish gradient on the left side of the screen that slowly creeps to the right. At first I was like, nah it's not me even family was like "I don't see anything." Two people I know while getting my haircut looked at at the screen without me saying anything and asked "is it supposed to be slightly pinker on the left?" I was like "I knew it wasn't me."
Needless to say, I know this is possible with amoled, but how often can you get a uniform screen?
On my s6, it took me 6 returns to get an "acceptable" phone. When i upgraded to a note5 i got a flawless perfect screen the first try.
Now im scared to upgrade....
Btw all my phones were from vietnam. 4 of my friends all haelve korean samsungs and they lucked out with all good screens the first time.
Sent from my SM-N920T using Tapatalk
Know exactly what you mean.
Why do we have to play the screen lottery with these new phones?
Back when I had my S2, ended up returning it 3x to get a good screen.
My G2 took 4 returns for various reasons and my recent G3 screen went on the fritz within the first 6 months.
Now I have one with a perfect screen I'm selling bc of the Note 4 only to received a Note 4 with screen tint...sigh
dermotti said:
On my s6, it took me 6 returns to get an "acceptable" phone. When i upgraded to a note5 i got a flawless perfect screen the first try.
Now im scared to upgrade....
Btw all my phones were from vietnam. 4 of my friends all haelve korean samsungs and they lucked out with all good screens the first time.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I had a issue with my screen. Returned it and there second one looks great.
Sent from my Galaxy Note7 using XDA Labs
Im returning mine today, also got the pink tint which was not there during purchase.
Got the same exact problem. I want to get it replaced it as well. Is it at their own discretion? Can they refuse to change the device? Is the replacement a new device or refurbished? I've bought my device from UAE what about you'llhttps://s17.postimg.org/kzxexdv33/photo_2016_08_29_20_30_35.jpg
drunkdino said:
Got the same exact problem. I want to get it replaced it as well. Is it at their own discretion? Can they refuse to change the device? Is the replacement a new device or refurbished? I've bought my device from UAE what about you'llhttps://s17.postimg.org/kzxexdv33/photo_2016_08_29_20_30_35.jpg
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They can refuse to exchange it if its passed the return period. They can even refuse during, but then I just threaton to return it outright.
After the return period, its up to them, some may exchange or give you a loaner and send it out to Samsung to look at.