Develop Bugs

My Google Play Nexus has a terrible screen, what to do?

I just received my Google Play Nexus and as soon as I booted it up to the first screen I could tell the display was trash. It was stupidly purple and grainy. I know this isn't normal because I've owned 2 GSM Nexi previously. Even without owning them, it's pretty easy to see something is wrong with the display. How does this get released to the public?
I really don't feel like going through multiple replacements until I get a good screen. What are my options as far as guaranteeing a good screen? Thanks.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

send it back and get a new one or flash a kernel and change the colors.

Pretty much nothing, going to have to stick with it or do a bunch of the advanced replacements or return it. I'm about to be on my fourth galaxy nexus. Even when I requested the most recent one they were bullshitting me telling me I was out of warranty when it had only been 1 week from the last replacement. I have wasted about 3hrs the past 2 days on the phone and got nothing but big fat NOs for any more returns and they told me id have to send in a repair and this was from a level 3 advanced return employee. This asshole level 3 god of samsung decided to make notes on my file saying I was out of warranty and not to advance replace my phone. He apparently was for sure that warranty was only for 14 days from date of purchase and would not listen to me. Thankfully I called a couple times more until I got connected with someone who sounded like they had the slightest amount of intelligence without redirecting me (i had to call very many times because mostmof the regular employees were seeing the notes the douche left on my account about not allowing me to advanced replace and telling me no)and ended talking to a standard employee who normally takes care of repairs/returns and she was like wtf u are still under warranty I'll fix everything in the records and send you a new one.
IMO if I were you I'd do anything to get rid of that phone without going thru Samsung. They'll bull**** you and run u around in circles and youll waste plenty of life on the phone with their garbage customer service. END RANT

this worry's me mine will be here Thursday i don't wanna have to deal with returns shouldn't have to with a 400$ phone this kinda sucks ...

Just got a replacement and the screen is WAY better than my last one. I honestly can't believe I went 7 months with a defective screen.
Sent from my Galaxy Nexus using xda app-developers app

I was pretty much set on returning my phone to Google and take the 15% restocking fee until this rep figured out the issue andhelped. She was honestly the last call I was gonna make and if it wasn't resolved after then I was getting rid of the nexus and taking the 60$ loss instead of being stuck with this garbage screen nexus they sent me as a replacement phone
---------- Post added at 01:22 AM ---------- Previous post was at 01:21 AM ----------
electronixgimp said:
this worry's me mine will be here Thursday i don't wanna have to deal with returns shouldn't have to with a 400$ phone this kinda sucks ...
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That's exactly what I'm saying.

just gonna have to wait and see if its super bad i will do some yelling lol...

Yelling doesnt work. They are super firm on what they say and just redirect you to idiots that are higher up and don't listen. Just pray, pray and pray that u don't have to deal with samsung
Sent from my Galaxy Nexus using xda app-developers app

i guess that ill have to do sounds like its a pia grr ill keep my htc vivid just in case now lol if nexus disappoints Craigslist it goes

I've owned two GSM Gnex's and never had a issue with the screen. I hope the one I get Thursday is ok.

I went through a single replacement with Google then returned the replacement because it was worse than the original. If purple bothers you, a custom kernel - like Trinity - will definitely fix it. However nothing can be done about grain and banding. My suggestion is return the phone and don't bother exchanging it if the latter two bother you.
I have seen a good gnex side by side with mine and I want to cry - the other has no grain or banding at all - however i just don't have the energy to fight Samsung on this and play endless exchange game, and wish I'd just returned the phone to Google and gotten something else. For the record I have two dark bands - one vertical and one horizontal - crossing in the middle of the screen, in addition to a heavy dose of grain. Trinity wiped out all purple though.

nmp591 said:
I was pretty much set on returning my phone to Google and take the 15% restocking fee until this rep figured out the issue andhelped. She was honestly the last call I was gonna make and if it wasn't resolved after then I was getting rid of the nexus and taking the 60$ loss instead of being stuck with this garbage screen nexus they sent me as a replacement phone
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UMMM so how did she helped you with your issue?

How does the screen look bad? Is it in the dark or one of those tests or in normal conditions?
Sent from my Galaxy Nexus using xda app-developers app

Screwhead24 said:
UMMM so how did she helped you with your issue?
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She actually saw that I wasn't out of warranty and deleted everything that was bs on the notes on my account. She set me up for another advanced replacement that nobody else would do
Sent from my Galaxy Nexus using xda app-developers app

Got mine yesterday no issues at all with screen. Guess I'm lucky. I do notice differences in dialer but that's the ics background I believe
Sent from my Galaxy Nexus using xda premium

why bought the GN when S3 is far more better?

zeke1988 said:
why bought the GN when S3 is far more better?
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Touchwiz....ew. That ugly home button was a deal breaker for me.

My screen only goes purple when set to the lowest brightness. Is that the normal "purple" behavior people are talking about? Otherwise there is a noticeable snap back into the greys around 5-10% brightness.

zephiK said:
send it back and get a new one or flash a kernel and change the colors.
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Even if I could fix the colors (Which I doubt, they are so far off) there is an extreme amount of graininess to the screen. It's visible even on max brightness.

muyoso said:
My screen only goes purple when set to the lowest brightness. Is that the normal "purple" behavior people are talking about? Otherwise there is a noticeable snap back into the greys around 5-10% brightness.
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Mine is purple even on max brightness. I've never seen a screen this bad in my entire life.

Hot Spot/White Spot Pixel!?

Hey all,
I got a brand new Galaxy Nexus today, but after browsing the very white Play Store, I noticed a pixel that shows like the rainbow, a whole bunch of colors.
EDIT: I think it's a "hot spot"?
I'm thinking stuck pixel, but can anyone tell me more about it, I know there are existing threads, but I would appreciate refreshed opinions and information.
Just as well, is there anything I can do about it, other than send it in to Samsung and wait close to a month/ go to Verizon and get a CPO-POS replacement?
EDIT: As in, anyone have personal experience with RMA for their Galaxy Nexus?

that means you have dead pixel on your screen. if your within your 14 days I would recommend returning and swapping it with another brand new nexus. else get a certified handset from Verizon.
Sent from my Galaxy Nexus using xda app-developers app

Dead, not stuck? Bleh, just my luck, happened to the last new electronic with a screen I bought too...is it normal?
I bought it NIB on eBay, I hear Google ships ya a replacement for free, but then isn't Samsung the one to go to? Wouldn't they want me to send it in and "repair" it for a week?
Sent from my Galaxy Nexus using xda app-developers app

jimmyco2008 said:
Dead, not stuck? Bleh, just my luck, happened to the last new electronic with a screen I bought too...is it normal?
I bought it NIB on eBay, I hear Google ships ya a replacement for free, but then isn't Samsung the one to go to? Wouldn't they want me to send it in and "repair" it for a week?
Sent from my Galaxy Nexus using xda app-developers app
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No it is stuck if lit. A dead pixel would be black and never able to emit light. There is some apps that will flash diff colors that may unstick it and sometimes even massaging it with a little pressure will get the out. Best bet is to get a replacment though...at least try a stuck pixel app first, free, fast and may work...

rand4ll said:
No it is stuck if lit. A dead pixel would be black and never able to emit light. There is some apps that will flash diff colors that may unstick it and sometimes even massaging it with a little pressure will get the out. Best bet is to get a replacment though...at least try a stuck pixel app first, free, fast and may work...
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"massaging" it won't work as it has a glass digitizer over it. People only put pressure on it if it's a monitor or TV.

Thanks for the replies, guys. I had this with an HP laptop recently, but I wasn't sure it was a stuck pixel since it looks so weird-looks like someone stabbed that one particular spot with a pencil, only the spot looks like exactly one pixel, it has that same rainbow-y effect as water on the screen.
We're sure it's a stuck pixel?
And again, based on reading about other GalNexes, Samsung support likes to "repair" your phone while Google will ship out a new one ASAP.... Google Support sounds better to me, any reinforcement to that? Thanks again all!
Sent from my Galaxy Nexus using xda app-developers app

I kind of want to bump this....
Can anyone confirm that it is a hot/stuck pixel, and not like impact damage?
It doesn't seem worth it to send it back and look for another one on eBay, but if it's damage....
Sent from my Galaxy Nexus using xda app-developers app

I had a stuck pixel on my last Nexus that was just blue. Verizon swapped it out for another one. Your problem sounds a little different. If you have insurance I would see about getting a clnr from Verizon. I'm not sure if they will cover a phone purchased elsewhere but it's worth a shot at least to find out.
Sent from my Galaxy Nexus using xda app-developers app

Andro X said:
I had a stuck pixel on my last Nexus that was just blue. Verizon swapped it out for another one. Your problem sounds a little different. If you have insurance I would see about getting a clnr from Verizon. I'm not sure if they will cover a phone purchased elsewhere but it's worth a shot at least to find out.
Sent from my Galaxy Nexus using xda app-developers app
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Thanks for the reply!
I'm exchanging it for another "new" one from the eBay seller, they've agreed to it but I;m not sure where this replacement Nexus is coming from.... Anyway, the more I look at it, the less it looks like a stuck pixel and the more it looks like impact damage, it's not like it's red, blue or green, it's like that rainbowy color you get when the screen is like...damaged, or there's lint on it, but it's not lint.

Dead Pixels

Hi all,
I received my Nexus 7 from eBuyer (UK) yesterday, and last night noticed that there's two dead pixels. They're both located towards the top left corner of the screen. I've tried running a dead pixel app that can clear them, but it didn't help in my case.
Is it worth trying to get it replaced?
Sent from my Nexus 7 using Tapatalk 2

creebefu said:
Is it worth trying to get it replaced?
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If it bothers you, yes. If it doesn't bother you, no.

Not worth...
Use a few days. Don't think about.
this is just a tablet gadget which will be obsolete in 1year.
My old nexus has a dead pixel in the middle and I don't see it...
go get a job instead.!

Pink tint

Okay so after using my phone for some time I noticed that I've been having a gradual pinkish gradient on the left side of the screen that slowly creeps to the right. At first I was like, nah it's not me even family was like "I don't see anything." Two people I know while getting my haircut looked at at the screen without me saying anything and asked "is it supposed to be slightly pinker on the left?" I was like "I knew it wasn't me."
Needless to say, I know this is possible with amoled, but how often can you get a uniform screen?

On my s6, it took me 6 returns to get an "acceptable" phone. When i upgraded to a note5 i got a flawless perfect screen the first try.
Now im scared to upgrade....
Btw all my phones were from vietnam. 4 of my friends all haelve korean samsungs and they lucked out with all good screens the first time.
Sent from my SM-N920T using Tapatalk

Know exactly what you mean.
Why do we have to play the screen lottery with these new phones?
Back when I had my S2, ended up returning it 3x to get a good screen.
My G2 took 4 returns for various reasons and my recent G3 screen went on the fritz within the first 6 months.
Now I have one with a perfect screen I'm selling bc of the Note 4 only to received a Note 4 with screen tint...sigh
dermotti said:
On my s6, it took me 6 returns to get an "acceptable" phone. When i upgraded to a note5 i got a flawless perfect screen the first try.
Now im scared to upgrade....
Btw all my phones were from vietnam. 4 of my friends all haelve korean samsungs and they lucked out with all good screens the first time.
Sent from my SM-N920T using Tapatalk
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I had a issue with my screen. Returned it and there second one looks great.
Sent from my Galaxy Note7 using XDA Labs

Im returning mine today, also got the pink tint which was not there during purchase.

Got the same exact problem. I want to get it replaced it as well. Is it at their own discretion? Can they refuse to change the device? Is the replacement a new device or refurbished? I've bought my device from UAE what about you'llhttps://s17.postimg.org/kzxexdv33/photo_2016_08_29_20_30_35.jpg

drunkdino said:
Got the same exact problem. I want to get it replaced it as well. Is it at their own discretion? Can they refuse to change the device? Is the replacement a new device or refurbished? I've bought my device from UAE what about you'llhttps://s17.postimg.org/kzxexdv33/photo_2016_08_29_20_30_35.jpg
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They can refuse to exchange it if its passed the return period. They can even refuse during, but then I just threaton to return it outright.
After the return period, its up to them, some may exchange or give you a loaner and send it out to Samsung to look at.

Finally giving up and returning my phone :(

So after 7 replacements all for various different issues listed here on XDA I have decided to return the phone instead of getting an 8th replacement. I am going to try my luck with a Oneplus 5t.
Any-who my question is this...
Has anyone returned there phone after getting a credit for selling the OG Pixel to Google? Did you get a full refund of the original selling price or the difference?

I hear 8th time's a charm. You gave up too early.
You should probably just keep replacing them until the 3rd pixel comes out, then repeat the process in perpetuity.

7 replacements?
lol
you just didnt like the phone. its ok
not all phones are for everyone. good luck with your 1080p screen

flex360 said:
7 replacements?
lol
you just didnt like the phone. its ok
not all phones are for everyone. good luck with your 1080p screen
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Took me 5 I think lol or 6 I lost count but finally got a good one. It's too bad Google's quality control is that bad!! Should be way better imo
Sent from my SM-N950U using Tapatalk

Could you list the reasons why you returned each one? I mean.. 7! My first one came with 2 dead pixels on the screen but my second one has been fine for other a month now. I know it has a blue tint thing going on but that's just AMOLED technology and you will find that on every OLED phone.

What is exactly wrong with these phones you guys are returning? I don't really get it. Mine works and looks fine.

I'm ok with mine and the first reason for me not buying 5t is its 1080p screen.

flex360 said:
7 replacements?
lol
you just didnt like the phone. its ok
not all phones are for everyone. good luck with your 1080p screen
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I loved the phone or I would have giving up after the 2nd one. I really tried to make it work. And I know a 1080p display isn't ideal but it is only temporary until the next flagship phone is released.
Ericarthurc said:
Could you list the reasons why you returned each one? I mean.. 7! My first one came with 2 dead pixels on the screen but my second one has been fine for other a month now. I know it has a blue tint thing going on but that's just AMOLED technology and you will find that on every OLED phone.
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This is to the best of my knowledge.
1. Blue tint was horrible
2. Brown lines going across the center of the display
3. Dead pixels
4. Dead pixels
5. Phone kept rebooting
6. Phone kept rebooting
7. The display randomly turns on for 1ms and flashes. Happens several times per min.
I might have these in the wrong order but it's close enough.
#7 was the best phone I had received and was perfect up until a few days ago. When I called Google about it they said it was a know issue and they are working on it.
Sent from my Pixel 2 XL using Tapatalk

millerd79 said:
I loved the phone or I would have giving up after the 2nd one. I really tried to make it work. And I know a 1080p display isn't ideal but it is only temporary until the next flagship phone is released.This is to the best of my knowledge.
1. Blue tint was horrible
2. Brown lines going across the center of the display
3. Dead pixels
4. Dead pixels
5. Phone kept rebooting
6. Phone kept rebooting
7. The display randomly turns on for 1ms and flashes. Happens several times per min.
I might have these in the wrong order but it's close enough.
#7 was the best phone I had received and was perfect up until a few days ago. When I called Google about it they said it was a know issue and they are working on it.
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Almost sounds like they kept returning the same phone to you. What a Charlie Foxtrot of epic proportions. Sorry man

I'm on my 4th... first one was a bad battery drain even in safe mode, 2nd and 3rd I had bad burn in and now the 4th wont take the January update. Been waiting a week for them to figure out whats wrong. Just says installation problem between steps 1 and 2, I enrolled in the beta to see if that helps and now phone says its up to date in the Dec 5th patch so no idea whats going on with it.

millerd79 said:
Has anyone returned there phone after getting a credit for selling the OG Pixel to Google? Did you get a full refund of the original selling price or the difference?
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Google will only issue you Google Store credit for your trade in. I went through 5 before I called it quits.

Misterxtc said:
Google will only issue you Google Store credit for your trade in. I went through 5 before I called it quits.
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I already received my refund for my trade in months ago. I just want to make sure I was going to receive a full refund for the phone. Google's answer wasn't 100% clear.
Sent from my Pixel 2 XL using Tapatalk

You will receive a credit for the actual amount that was charged to your card.

I guess it's just luck
My manufacturers or build or what it is called date is of 14 oct or so and except that blue tint which is evident and it's slow charging about 2h 45min fro 10 to full i had no complaints
2nd day got the swift black theme and gone the blue tint to an extent lol
Still coping up with slow charging as i was spoiled by dash charge
Cheers ?
Sent from my Google Pixel 2 XL using XDA Labs