Hot Spot/White Spot Pixel!? - Samsung Galaxy Nexus

Hey all,
I got a brand new Galaxy Nexus today, but after browsing the very white Play Store, I noticed a pixel that shows like the rainbow, a whole bunch of colors.
EDIT: I think it's a "hot spot"?
I'm thinking stuck pixel, but can anyone tell me more about it, I know there are existing threads, but I would appreciate refreshed opinions and information.
Just as well, is there anything I can do about it, other than send it in to Samsung and wait close to a month/ go to Verizon and get a CPO-POS replacement?
EDIT: As in, anyone have personal experience with RMA for their Galaxy Nexus?

that means you have dead pixel on your screen. if your within your 14 days I would recommend returning and swapping it with another brand new nexus. else get a certified handset from Verizon.
Sent from my Galaxy Nexus using xda app-developers app

Dead, not stuck? Bleh, just my luck, happened to the last new electronic with a screen I bought too...is it normal?
I bought it NIB on eBay, I hear Google ships ya a replacement for free, but then isn't Samsung the one to go to? Wouldn't they want me to send it in and "repair" it for a week?
Sent from my Galaxy Nexus using xda app-developers app

jimmyco2008 said:
Dead, not stuck? Bleh, just my luck, happened to the last new electronic with a screen I bought too...is it normal?
I bought it NIB on eBay, I hear Google ships ya a replacement for free, but then isn't Samsung the one to go to? Wouldn't they want me to send it in and "repair" it for a week?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
No it is stuck if lit. A dead pixel would be black and never able to emit light. There is some apps that will flash diff colors that may unstick it and sometimes even massaging it with a little pressure will get the out. Best bet is to get a replacment though...at least try a stuck pixel app first, free, fast and may work...

rand4ll said:
No it is stuck if lit. A dead pixel would be black and never able to emit light. There is some apps that will flash diff colors that may unstick it and sometimes even massaging it with a little pressure will get the out. Best bet is to get a replacment though...at least try a stuck pixel app first, free, fast and may work...
Click to expand...
Click to collapse
"massaging" it won't work as it has a glass digitizer over it. People only put pressure on it if it's a monitor or TV.

Thanks for the replies, guys. I had this with an HP laptop recently, but I wasn't sure it was a stuck pixel since it looks so weird-looks like someone stabbed that one particular spot with a pencil, only the spot looks like exactly one pixel, it has that same rainbow-y effect as water on the screen.
We're sure it's a stuck pixel?
And again, based on reading about other GalNexes, Samsung support likes to "repair" your phone while Google will ship out a new one ASAP.... Google Support sounds better to me, any reinforcement to that? Thanks again all!
Sent from my Galaxy Nexus using xda app-developers app

I kind of want to bump this....
Can anyone confirm that it is a hot/stuck pixel, and not like impact damage?
It doesn't seem worth it to send it back and look for another one on eBay, but if it's damage....
Sent from my Galaxy Nexus using xda app-developers app

I had a stuck pixel on my last Nexus that was just blue. Verizon swapped it out for another one. Your problem sounds a little different. If you have insurance I would see about getting a clnr from Verizon. I'm not sure if they will cover a phone purchased elsewhere but it's worth a shot at least to find out.
Sent from my Galaxy Nexus using xda app-developers app

Andro X said:
I had a stuck pixel on my last Nexus that was just blue. Verizon swapped it out for another one. Your problem sounds a little different. If you have insurance I would see about getting a clnr from Verizon. I'm not sure if they will cover a phone purchased elsewhere but it's worth a shot at least to find out.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply!
I'm exchanging it for another "new" one from the eBay seller, they've agreed to it but I;m not sure where this replacement Nexus is coming from.... Anyway, the more I look at it, the less it looks like a stuck pixel and the more it looks like impact damage, it's not like it's red, blue or green, it's like that rainbowy color you get when the screen is like...damaged, or there's lint on it, but it's not lint.

Related

Galaxy s2 t989d screen cracked

Can anyone tell me where can I buy a kit for my samsung galaxy s 2 t989d?
My son dropped the phone and display cracked and now its all black
Sent from my Galaxy Nexus using xda premium
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
or you could send to Samsung directly for official repair and 90 day warranty for $160 (including shipping)
Sent from my SGH-T989 using Tapatalk
Check warranty before anything
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
Click to expand...
Click to collapse
I actually work for Samsung and set up warranty repairs for phones the phone is OOW by condition. there will be a charge to fix, which is right about $160 to repair. but it creates a 90 day warranty on the device.
you can call
1-888-987-HELP (4357)
or 1-800-SAMSUNG
located on Samsung website
Sent from my SGH-T989 using Tapatalk
techfanatic9 said:
Before anything I would high recommend going on to Samsung's website and see if you are still under warranty.
My phone was "broken" too and before I did anything I was lucky enough to still be under warranty.
Please check before making any purchases
Click to expand...
Click to collapse
You breaking the screen is not covered under warranty.
Thanks for the info...I called samsung they gave me a number in Montreal Quebec...
They said phone not under warranty...
Called the other number they gave but they will not sell me the part and to repair will cost $275.00 plus tax
Sent from my Galaxy Nexus using xda premium
Who's your carrier and did you buy insurance ? For 7 bucks a month T-mo will replace no matter what or how something happens to your phone, including loss, (or kids). Last I checked $130.00 deductible, but for a 500.00 phone I'd say worth it. Just be sure they don't try to palm off a refurbished phone to you.
camalus said:
Rule one... never give your kid your phone. Hell... my wife won't go within 5 feet of mine and my kids act like its the bloody plague.
Rule two.. search and Google. CNN.cn amazon. EBay. All have what you need.
Rule three. Don't let kids use your phone.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
LOL, my kids are the same way with my phones and tablet, but I let them play on carpet and in the car ONLY! If there's a chance, they already know the answer.
I'm in the same boat with a cracked screen, does anyone know if there is a resin of some kind. Also I just had this phone swaped out by tmobile and I might be able to play a warranty card. This would be a really good bussiness if someone could come up with a crack screen resin . I have serched and only found one you tube video, but they are not selling a product.
My carrier is Telus..But when I purchased the phone I didn't need insurance cause it was for me.
Then comes the new Samsung galaxy nexus so I got it and gave my son my s2x...1 week later he.drops it
I'm waiting for a few friends I have in China to see what they can do
Sent from my Galaxy Nexus using xda premium
I just recently cracked my screen on my phone and I had it replaced. I had hd2 before that and I dropped on the ground and I had it replaced. T-mobile works with Asurion. I'm sure Asurion will ask you for the deductable which is about 130 dollars so go ahead and give them a call. They send you another phone by next business day. Make sure you explicitly request a new phone. 866-268-7221. This is Asurions number for tmobile clients.
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
Click to expand...
Click to collapse
Pics or it's not true
Also how did you go about the repair, please do tell !
airmario said:
Back in action just received my new screen all assembled all working
Sent from my SGH-T989D using xda premium
Click to expand...
Click to collapse
Do you remember where you got the part? I am having a hell of a time finding one. I am looking for the lcd and a screen replacement for a decent price. The only one I found was $130 on ebay.
They go for about $65 used, grade B-C. New ones are $100+-, MAKE SURE U ORDER THE RIGHT ONE! These phones can be completely taken apart and reassembled in less than a half hour. Any questions, hit me up.
Sent from my SGH-T989 using xda app-developers app
---------- Post added at 11:10 PM ---------- Previous post was at 11:00 PM ----------
Yeah, u can buy NEW, but as soon as u turn it on....ITS NOT NEW ANYMORE! A "fully working" used one is just as good, believe me, I fix about 6-8 phones a week for fun and also so my friends dont take their phones in to get fixed just to get taken for hundreds and hundreds of dollars when IT DOESN'T REALLY COST THAT MUCH TO FIX PHONES.
Sent from my SGH-T989 using xda app-developers app
Used display
Some S2 used displays have a dead pixels or gray lines. Which is getting worse with the time. Mine looks like "zebra" especially in the cold weather. So better to invest in a new one. Ebay has it for about $100 now.
Just FYI.
A new screen is roughly $90-100 on Flebay. I won't be fixing the t989 I found in my Pile 'O Junk, as it still works fine. Could probably buy a whole new one for that price.
However, the LG E970 with the broken glass and digitizer is going to get a new display... for only $75.
I got 2 t989's with serial numbers about 200 apart, both had cracked screens, I bought a new screen for (at the time) $145, then id swap motherboards once in a while for kicks, then my buddy wanted to buy one so I put one together all complete, damn near brand new condition, and noticed when people called they couldnt hear us (him), like as if the mute was on. Also, I shot some video with the camera and was saying TEST TEST 123 and played it back and couldn't hear anything. Any suggestions?
Sent from my SGH-T989 using xda app-developers app

Dead pixel...

Found a dead pixel on my gnex. Its a tiny green dot near the top left of my screen. Guess the red and blue parts of the pentile pixel stopped working making it show only green.
Does anyone have this?
Sent from my Galaxy Nexus using XDA
Nope, everything looks fine for me.
Sent from my Galaxy Nexus using XDA
take a picture am curiously to what it looks like. And if you can get a close up
When i bought my galaxy y almost half of the screen were dead pixels! And i didnt get new one under warranty! I hate samsung...
Sent from my GT-S5360 using xda premium
LeppiX said:
When i bought my galaxy y almost half of the screen were dead pixels! And i didnt get new one under warranty! I hate samsung...
Sent from my GT-S5360 using xda premium
Click to expand...
Click to collapse
Ouch.... in sweden if there is more than 6 dead pixel u can easily doa it!
Skickat från min Galaxy Nexus via Tapatalk 2
LeppiX said:
When i bought my galaxy y almost half of the screen were dead pixels! And i didnt get new one under warranty! I hate samsung...
Sent from my GT-S5360 using xda premium
Click to expand...
Click to collapse
Why u buy with no warranty? -__-
Sent from my Galaxy Nexus running AOKP+Franco on Tapatalk 2
I'm on my 3rd GNex. The first 2 had a stuck pixel. I just got a brand new replacement and it has a dead pixel! The dead pixel shows up on 5 different colours. I am so frustrated. I called Samsung and they told me to return it because the dead pixel can make the screen worse. She told me to wait until the second batch comes out but couldn't give me a date as to when they will be out. I have read many threads on here regarding dead pixels and grainy screens. What happened to the quality of Samsung screens? They are known for their screens. I am very disappointed in the GNex. I don't know whether I should exchange it for yet another GN or just get a full refund and wait. What do you guys think?
I had a whole vertical line of red dead pixels on the far right side of my screen. It was actually the ideal place to have such a line, since it was out of the way of pretty much everything.
But still, when I pay $450 for something new I'm not going to put up with such a flaw, so I got a replacement which is pretty perfect. Third time was the charm for me. If I had needed a 4th phone I would've called it quits and gotten a refund.
Looks like I'm calling it quits since this will be my 4th GNex. Even Samsung told me to return it and wait for the second batch to come out. They have no clue when the second batch will be out. But all this going back and forth is too much in just 2 weeks!
Edit, if my posts showed up 3X, I'm sorry. I have no idea why it did.
Afaik dead pixels are black... if it is a colour then the pixel is stuck... just Google how to fix stuck pixels.

My Google Play Nexus has a terrible screen, what to do?

I just received my Google Play Nexus and as soon as I booted it up to the first screen I could tell the display was trash. It was stupidly purple and grainy. I know this isn't normal because I've owned 2 GSM Nexi previously. Even without owning them, it's pretty easy to see something is wrong with the display. How does this get released to the public?
I really don't feel like going through multiple replacements until I get a good screen. What are my options as far as guaranteeing a good screen? Thanks.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
send it back and get a new one or flash a kernel and change the colors.
Pretty much nothing, going to have to stick with it or do a bunch of the advanced replacements or return it. I'm about to be on my fourth galaxy nexus. Even when I requested the most recent one they were bullshitting me telling me I was out of warranty when it had only been 1 week from the last replacement. I have wasted about 3hrs the past 2 days on the phone and got nothing but big fat NOs for any more returns and they told me id have to send in a repair and this was from a level 3 advanced return employee. This asshole level 3 god of samsung decided to make notes on my file saying I was out of warranty and not to advance replace my phone. He apparently was for sure that warranty was only for 14 days from date of purchase and would not listen to me. Thankfully I called a couple times more until I got connected with someone who sounded like they had the slightest amount of intelligence without redirecting me (i had to call very many times because mostmof the regular employees were seeing the notes the douche left on my account about not allowing me to advanced replace and telling me no)and ended talking to a standard employee who normally takes care of repairs/returns and she was like wtf u are still under warranty I'll fix everything in the records and send you a new one.
IMO if I were you I'd do anything to get rid of that phone without going thru Samsung. They'll bull**** you and run u around in circles and youll waste plenty of life on the phone with their garbage customer service. END RANT
this worry's me mine will be here Thursday i don't wanna have to deal with returns shouldn't have to with a 400$ phone this kinda sucks ...
Just got a replacement and the screen is WAY better than my last one. I honestly can't believe I went 7 months with a defective screen.
Sent from my Galaxy Nexus using xda app-developers app
I was pretty much set on returning my phone to Google and take the 15% restocking fee until this rep figured out the issue andhelped. She was honestly the last call I was gonna make and if it wasn't resolved after then I was getting rid of the nexus and taking the 60$ loss instead of being stuck with this garbage screen nexus they sent me as a replacement phone
---------- Post added at 01:22 AM ---------- Previous post was at 01:21 AM ----------
electronixgimp said:
this worry's me mine will be here Thursday i don't wanna have to deal with returns shouldn't have to with a 400$ phone this kinda sucks ...
Click to expand...
Click to collapse
That's exactly what I'm saying.
just gonna have to wait and see if its super bad i will do some yelling lol...
Yelling doesnt work. They are super firm on what they say and just redirect you to idiots that are higher up and don't listen. Just pray, pray and pray that u don't have to deal with samsung
Sent from my Galaxy Nexus using xda app-developers app
i guess that ill have to do sounds like its a pia grr ill keep my htc vivid just in case now lol if nexus disappoints Craigslist it goes
I've owned two GSM Gnex's and never had a issue with the screen. I hope the one I get Thursday is ok.
I went through a single replacement with Google then returned the replacement because it was worse than the original. If purple bothers you, a custom kernel - like Trinity - will definitely fix it. However nothing can be done about grain and banding. My suggestion is return the phone and don't bother exchanging it if the latter two bother you.
I have seen a good gnex side by side with mine and I want to cry - the other has no grain or banding at all - however i just don't have the energy to fight Samsung on this and play endless exchange game, and wish I'd just returned the phone to Google and gotten something else. For the record I have two dark bands - one vertical and one horizontal - crossing in the middle of the screen, in addition to a heavy dose of grain. Trinity wiped out all purple though.
nmp591 said:
I was pretty much set on returning my phone to Google and take the 15% restocking fee until this rep figured out the issue andhelped. She was honestly the last call I was gonna make and if it wasn't resolved after then I was getting rid of the nexus and taking the 60$ loss instead of being stuck with this garbage screen nexus they sent me as a replacement phone
Click to expand...
Click to collapse
UMMM so how did she helped you with your issue?
How does the screen look bad? Is it in the dark or one of those tests or in normal conditions?
Sent from my Galaxy Nexus using xda app-developers app
Screwhead24 said:
UMMM so how did she helped you with your issue?
Click to expand...
Click to collapse
She actually saw that I wasn't out of warranty and deleted everything that was bs on the notes on my account. She set me up for another advanced replacement that nobody else would do
Sent from my Galaxy Nexus using xda app-developers app
Got mine yesterday no issues at all with screen. Guess I'm lucky. I do notice differences in dialer but that's the ics background I believe
Sent from my Galaxy Nexus using xda premium
why bought the GN when S3 is far more better?
zeke1988 said:
why bought the GN when S3 is far more better?
Click to expand...
Click to collapse
Touchwiz....ew. That ugly home button was a deal breaker for me.
My screen only goes purple when set to the lowest brightness. Is that the normal "purple" behavior people are talking about? Otherwise there is a noticeable snap back into the greys around 5-10% brightness.
zephiK said:
send it back and get a new one or flash a kernel and change the colors.
Click to expand...
Click to collapse
Even if I could fix the colors (Which I doubt, they are so far off) there is an extreme amount of graininess to the screen. It's visible even on max brightness.
muyoso said:
My screen only goes purple when set to the lowest brightness. Is that the normal "purple" behavior people are talking about? Otherwise there is a noticeable snap back into the greys around 5-10% brightness.
Click to expand...
Click to collapse
Mine is purple even on max brightness. I've never seen a screen this bad in my entire life.

Sometimes I Really Hate Samsung

Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
mariosraptor said:
Why do you pay when you have still warranty?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.
no issues at all with mine...
I love Samsung personally
OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.
why is there no option for none
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
Click to expand...
Click to collapse
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD
I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
Click to expand...
Click to collapse
Well, if it's still under warranty, I'd jump on it.
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
Sent from my Galaxy Nexus using xda app-developers app
RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
Click to expand...
Click to collapse
Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.
I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
Sent from my Nexus 7 using Tapatalk 2
Because I'm not that lucky.
KWKSLVR said:
Because I'm not that lucky.
Click to expand...
Click to collapse
Thinking you're missing the forest for the trees.
Sent from my Nexus 7 using Tapatalk 2

Screen issue since arrival 1 week ago

I've tried to search around a bit for some help but I'm not really sure what to search for. I found one other thread that was maybe similar to my issue but I'm not sure.
I ordered the note 8 from Staples and it arrived last Tuesday 9/10. I was a really hot day and the packing box was roasting hot. The product packaging was hot and the device was hot. I let it cool but when I finally powered it up the screen was buggy (see pic band of "static/snow" it was worse than that). I did a little search to see if I should return it right then or if it was just a temporary thing. What I could find seemed to suggest it might be the heat, factory reset and see if it was better. I did that and it was better for a day or two. Then it just would flicker a bit late in the day on days when I used it a bit more. Today it's been acting up since I first turned it on.
It doesn't get really hot just maybe a little warm in the 80 degree range maybe where I can just barely feel it.
So, I am bummed out wondering if I need to take it back to Staples or contact Samsung now that I've got it all set up ect. Or exactly what's going on with it? I haven't tried a reset again but not sure at this point it's going to do anything...?
So just looking for some thoughts on what I should do next or if it's able to be saved or not?
(pictures: it's not always that bad sometimes it's just tiny speckles on pictures or text sort of like at the bottom of the bar in the second picture)
Well now the charger doesn't seem to want to work so...
Pretty sure of my answer but feels like one of those moments when you just need someone else to say it haha.
Sent from my HTC_Amaze_4G using xda app-developers app
Return it
Sent from my GT-N5110 using Tapatalk HD
abax44 said:
Return it
Sent from my GT-N5110 using Tapatalk HD
Click to expand...
Click to collapse
Was in the process of returning it right when you posted that I bet. It was beyond buggy this morning so there was no denying it needed to go back. I think I was in denial because I've been so lucky until now that I've never had to return something that was brand new like this.
First they wanted me to go through the warranty but finally decided I could just exchange it (sadly none in stock) so shipping a new one should get here Fri, knock on wood!
Thanks
It's a pain in the @ss, but better safe than sorry. Probably wouldn't made you pay the shipping on warranty to boot.
Good luck.
Sent from my Nexus 4 using Tapatalk HD
I had the exact same issue with my first note 8 received, on the lower third of the screen, and it was getting worse as it was used.
Return is the best option, this is hardware related (maybe a simple connector, but it's better to have a good unit isn't it ?)
Sent from my GT-N5110 using xda app-developers app
It seems that the failure rate of the Note 8 is pretty high. I saw refurbished Note 8 sold everywhere: eBay, bestbuy, Walmart etc...
Sent from my SGH-T989 using Tapatalk 4

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