Develop Bugs

Question about the $100 Rebate on AT&T

Wasn't AT&T offering a separate $100 rebate to NEW subscribers before Nokia started offering their own $100 credit towards the Lumia 900? I'm gonna go ask today but I was wondering since I'm a new customer would I still qualify for that first rebate?

iiDeadSeriousii said:
Wasn't AT&T offering a separate $100 rebate to NEW subscribers before Nokia started offering their own $100 credit towards the Lumia 900? I'm gonna go ask today but I was wondering since I'm a new customer would I still qualify for that first rebate?
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Click to collapse
I some regions there were different rebate offers. I saw the phone listed as 199 with a 100 rebate. Others saw the same thing as only 99 with no rebate.
So, it all depends on where you actually were when you saw it....

iiDeadSeriousii said:
Wasn't AT&T offering a separate $100 rebate to NEW subscribers before Nokia started offering their own $100 credit towards the Lumia 900? I'm gonna go ask today but I was wondering since I'm a new customer would I still qualify for that first rebate?
Click to expand...
Click to collapse
The way I understand it is that a rebate has no bearing on the credit. Whatever price you paid for your phone after rebates, etc is the price. The $100 credit is for the data connectivity issue alone.
Example, you paid $99.00 on Amazon after rebate, you still get $100 credit on your ATT bill. Don't confuse the two.
Hope it helps.

mobi said:
The way I understand it is that a rebate has no bearing on the credit. Whatever price you paid for your phone after rebates, etc is the price. The $100 credit is for the data connectivity issue alone.
Example, you paid $99.00 on Amazon after rebate, you still get $100 credit on your ATT bill. Don't confuse the two.
Hope it helps.
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Click to collapse
Yea this is exactly what the rep told me. The rebate from AT&T makes the phone 99$ and then the Nokia credit makes it free...although they don't tell you it's an immediate discount, it actually applies to your first bill. You still have to pay for the phone that day.

I paid 20 for it on amazon. I confirmed that I will get 100 dollar credit. So ATT is paying me 80 dollars with this phone....awesomeness

viny2cool said:
I paid 20 for it on amazon. I confirmed that I will get 100 dollar credit. So ATT is paying me 80 dollars with this phone....awesomeness
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Click to collapse
That's awesome. I got the phone for $50 from a New England corporate store, so wondering if I will be getting the full $100... sounds good so far..
But on the other hand.. I think I am returning the phone to go back to Android... I wonder if they will remove the credit?

I bought 3 of them at my local AT&T store and was offered a $100 bill credit as well as $100 in free accessories for each phone.

I got my phone on the 21st without knowing about the $100 credit. I got the phone from best buy mobile and I got a $50
Instant rebate so after the credit I'll be up!!!! Awesomeness
Sent from my Lumia 900 using Board Express

FYI, $100 credit now showed up on my AT&T account. I bought the phone 4/9.

Same. I preordered and bought my wifes on launch day and both were credited a day ago.

Can you please tell me where do you see this credit? My first month's balance was due 4 days ago (haven't paid it yet since I have a few days before my 30 days expire and I get to decide whether to keep or return the phone). That balance definitely doesn't show any kind of adjustment because of the credit.

Check your online account from att or call 611 to check your latest account balance.
Sent from my SAMSUNG-SGH-I777 using XDA

acc2432 said:
Can you please tell me where do you see this credit? My first month's balance was due 4 days ago (haven't paid it yet since I have a few days before my 30 days expire and I get to decide whether to keep or return the phone). That balance definitely doesn't show any kind of adjustment because of the credit.
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If you have a Lumia 900 you should have the myAT&T app. Login with that and it will show you your balance in the opening screen. Mine is $ (100.00). In other words negative one hundred dollars. I bought my phone about ten days ago.

My credits (3 of them) showed up on my account already. Bought the phones about a week and a half ago.

Got mine too, but again, I wonder what will happen when I return the phone next week?

Oh and just an FYI, both phones got a text a few hours apart stating the credit was forthcoming but could take up to 60 days so I dunno if you will get it until you get the text?!

I never received a text message regarding the credit, but it is already on my account.

I have had my phone for 3 weeks and have no credit showing on my account, should I be concerned?

ItsDon said:
I have had my phone for 3 weeks and have no credit showing on my account, should I be concerned?
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in this last 3 weeks, did you have your bill generated? For me the CSR said it might come on this bill or next bill. But I would call them and confirm.

ItsDon said:
I have had my phone for 3 weeks and have no credit showing on my account, should I be concerned?
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Click to collapse
mine just showed last night....and I got my phone in preorder...so....check back...

Ask & Ye Shall Receive? Yep. $199. ATT (P)

ATT (P) - $199.99 / Signed, Sealed...Almost delivered.
Ya'll know the 411
Same ol..Same ol...
Be Nice...Find an agent that will try to help you possibly save $100 bux since (P) customers can not go outside the ATT box to purchase devices..
Walmart price match $199

mrbogusbaxter said:
ATT (P) - $199.99 / Signed, Sealed...Almost delivered.
Ya'll know the 411
Same ol..Same ol...
Be Nice...Find an agent that will try to help you possibly save $100 bux since (P) customers can not go outside the ATT box to purchase devices..
Walmart price match $199
Click to expand...
Click to collapse
That is awesome, could you please share the link that walamart has the note ii for att for 199. What do you mean by "(p) Customers"?
thanks

I'm sorry but can you rephrase what you just said? Do you mean you got the SGN2 for $199 by being nice to an ATT CS rep?
If so. Can you provide more detail? Also, how do you get Walmart to match $199?
Please provide more detail since your post is like a tease.
Grats & hope you can help others get an awesome. I would get one by wkend if I can get it for 199.
Jt004 said:
That is awesome, could you please share the link that walamart has the note ii for att for 199. What do you mean by "(p) Customers"?
thanks
Click to expand...
Click to collapse
I'm guessing he means Premiere customers.
Sent from my GT-I9300 using Tapatalk 2

I searched on Walmart wireless...no dice. Unless he provides how he got att to match and how he got the price from Walmart... this is bogus.
Hey...if he does...I'll eat crow.
Sent from my SGH-I777 using xda premium

I would love a link to that price. So I can get best buy to match it on Friday.
Sent from my SGH-I777 using xda app-developers app

I'm a Premiere Customer. and I guess you extended your current plan..
How did you get it for $199? More Detail Please!

please stop trolling threads with stuff like this.

kyan~ said:
please stop trolling threads with stuff like this.
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Not taking either side here, but when radio shack was offering the GRAY HTC One X for 49.99 pre order, it seemed like a no brainer so I ordered it. Went into my local ATT with reciept- not only did they match the price, they allowed me to walk out with a white one on launch day. Remember they were going for 199 @ the time.
Just saying, deals are possible...

I was able to get mine for 199 too.
I had called customer service this weekend and asked about ordering the note II.Now since I am a premier customer I had to talk to regular CS. At the bottom of the page on the GN2 it says limited time offer: up to 100 offer. I specifically asked if this 100 discount was already taken off of the current price or if it would be applied to the 299. I had 2 specific CS reps tell me it would be off of the 299 price. So basically making it 199. I had both of them make a note on my account stating it would be 199 after the discount. So I called and talked to premier today and they tried to give me the run around about the 199 price and I told them I had spoke to multiple CS reps and they stated it was going to be 199 after the discount. I also mentioned that it should have been noted to my account. Once all was said and done the CS manager said that since I was told the price would be 199 and it was documented on my account twice they would agree to that price. So he said to pre-order it online and to call back to adjust my account the 100 bucks. I was also able to get my activation fee waived and since I was a Premier customer I got the $25 bucks off of the order. So basically I got this phone for $175 plus tax. Not too shabby!! It also had a spot when ordering to choose FED EX Next day AIR for 14.95. I opted for that and hope it will be here tomorrow. GL to those that are going to try this and I hope this thing gets here quick.

Yikes me Bad, Sorry i should of been a little more specific.
AT&T Premier ...aka (AT&T/P)
I contacted them inquiring a local Walmart ad (instore not online) offering the device for a $199.99 / 2 year upgrade.
What made this even more strange is that right in the next shopping center, there is an AT&T store (299.99)
So I called AT&T/P to simply inquire cuz it is $100 bux diff. + being limited to purchasing devices solely via (P) website, etc...
Sort of a bummer that we cant take advantage. The rep was kind enough to look at history and kindly got an approval to order the device at $199
I wasnt really pushing the 'give me or else' leave the opps open to a billing credit, or anything else of the value and they will easily sort something.
Here is the fact...They usually always do.
Also remember this, the world of strict inhouse / innetwork phones is RAPIDLY coming to a demise.
With Google phones & a billion other options to purchase better devices and cheaper from China...
You would be surprised how much the ropes are starten to loosen.

---- also forgot to mention...I was NOT even eligible for an upgrade until next Feb 2013. Again courtesy asking....sometimes Courtesy doing!
mrbogusbaxter said:
Yikes me Bad, Sorry i should of been a little more specific.
AT&T Premier ...aka (AT&T/P)
I contacted them inquiring a local Walmart ad (instore not online) offering the device for a $199.99 / 2 year upgrade.
What made this even more strange is that right in the next shopping center, there is an AT&T store (299.99)
So I called AT&T/P to simply inquire cuz it is $100 bux diff. + being limited to purchasing devices solely via (P) website, etc...
Sort of a bummer that we cant take advantage. The rep was kind enough to look at history and kindly got an approval to order the device at $199
I wasnt really pushing the 'give me or else' leave the opps open to a billing credit, or anything else of the value and they will easily sort something.
Here is the fact...They usually always do.
Also remember this, the world of strict inhouse / innetwork phones is RAPIDLY coming to a demise.
With Google phones & a billion other options to purchase better devices and cheaper from China...
You would be surprised how much the ropes are starten to loosen.
Click to expand...
Click to collapse

There's always one of these threads and as usual, they are usually created by members without much of a posting history. There will be those who get it free like me, too.
Sent from my SAMSUNG-SGH-I717 using xda premium

I called Premiere CS & they said that the $100 is already account on the $299. I wasn't able to get them to reduce it to 199.99.
EDIT:
WOOHOO, after 6 unsuccessful calls, I finally get a regular CS rep (the Premiere CS rep couldn't help me at all) that was willing to help me out. He was kind enough to give me the $100 discount but on the next bill only. He said that he see's on my account that I've been trying to upgrade to a Note 2 but keep on getting disconnected. That was the only way I could get $100 off the 299.99 pricing.
So here's the final pricing w/ discount & credit on next bill
$270 (so I got an extra 29.99 off) w/ free 1 day shipping
w/ a -$116.57 credit on next bill
I'm so STOKED. Thank you OP, I believe in you!

new here but have been watching the xda closely lately cuz im getting a sgn2, with that said i am not concerned of the price, money comes money goes that the way of life just like *****'s. anyway i have been monitering my premier acct with att and it hasnt ben updated since oct 27. i called again today to get some answers cuz it just says processing and its supposed to ship today but the att ***** like always couldnt help me so i said **** u ***** and cancelled my order. ill just go to the store first thing friday morn to pick my **** up. just wondering if any1 else had issues like this.

Congrats on the savings! May I ask which Walmart you saw the ad in? If possible, could you upload a scan? It would be nice to get some sort of savings since AT&T is reboxing the phone without the headphones and the Samsung cool box. :laugh:
mrbogusbaxter said:
Yikes me Bad, Sorry i should of been a little more specific.
AT&T Premier ...aka (AT&T/P)
I contacted them inquiring a local Walmart ad (instore not online) offering the device for a $199.99 / 2 year upgrade.
What made this even more strange is that right in the next shopping center, there is an AT&T store (299.99)
So I called AT&T/P to simply inquire cuz it is $100 bux diff. + being limited to purchasing devices solely via (P) website, etc...
Sort of a bummer that we cant take advantage. The rep was kind enough to look at history and kindly got an approval to order the device at $199
I wasnt really pushing the 'give me or else' leave the opps open to a billing credit, or anything else of the value and they will easily sort something.
Here is the fact...They usually always do.
Also remember this, the world of strict inhouse / innetwork phones is RAPIDLY coming to a demise.
With Google phones & a billion other options to purchase better devices and cheaper from China...
You would be surprised how much the ropes are starten to loosen.
Click to expand...
Click to collapse

funtimez said:
new here but have been watching the xda closely lately cuz im getting a sgn2, with that said i am not concerned of the price, money comes money goes that the way of life just like *****'s. anyway i have been monitering my premier acct with att and it hasnt ben updated since oct 27. i called again today to get some answers cuz it just says processing and its supposed to ship today but the att ***** like always couldnt help me so i said **** u ***** and cancelled my order. ill just go to the store first thing friday morn to pick my **** up. just wondering if any1 else had issues like this.
Click to expand...
Click to collapse
BTW Thanks for being that guy who ruins all of the Customer Service reps for the rest of us and putting them in a bad mood because the world doesn't revolve around you....

Well, I don't post much on any message boards. The only reason I actually posted here is because I actually got the deal, just a different way. I think if it helps anyone else get a better deal on the GN2 then it's worth sharing. Just sayin....

Any chance you can give us the area where the ad was run?? The zip code maybe to look up the ad on walmart's site to use for price match.
Sent from my SGH-I777 using xda app-developers app

To start off, I get a 20% discount off handsets from my company.
I spoke to multiple reps talking about how I'm considering leaving to AT&T and just getting Nexus 4 off contract and getting the T-Mobile 4G nationwide truly unlimited plan for $70 a month. I was able to get $125 worth of credit toward my bills. I was also able to get the Note II for $275 (plus additional 20% company discount) which made it $220. Free 2 day shipping and activation fee waived.
With the discounts and credits, I ended up getting the Note 2 for $95 before tax on a 2 year contract. :good:

My note 1 was "junked out" by best buy. They gave me around $800 store credit (they give you their retail price which is 750+tax) and then I'm having them price match ATT outright cost of 650. I should make $100 store credit to best buy on the deal. and BOOM goes the dynamite.
Sent from my SGH-I897 using Tapatalk 2

A big +1 to AT&T Retentions!

A few weeks back I called a rep to ask about my ETF to cancel and go to Verizon for the Note II. The lady I spoke with offered me the Note II for $249. I didn't t buy the phone at the time. The rep noted it on my account. I called back last night and spoke with another rep.
He honored the offer, even though I wasn't told all the details correctly the first time I called, and long story short, I renewed my contract and have a Note II on the way.
I ended up paying $312 {289.99 +tax) and got bill credits totalling $97, free overnight shipping and he waived the upgrade fee.
Thanks Phillip!

Att does this for all their products. If you have uverse they theyll give good discounts on it too.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

I love ATT Retention dept as well. They gave me $100 in credit just because I said I was thinking of switching to T-Mobile. Didn't have to upgrade or anything. They just gave it to me.

Same
ATT has been nothing but fantastic this time around. I am actually coming from Verizon and I wanted the Note 2 on a couple of our 5 lines. However, Verizon was being very...unfriendly towards my interest with this phone. We had 3 lines that were ready for upgrade immediately. However, in trying to sign our new 2 year contract to Big Red, they wanted a $30 upgrade fee per line. Additionally, two of our lines were going to lose their unlimited data. The third was going to drop from 4GB down to 2GB per month. They were in no way willing or interested in working with me to keep me as a customer. So, I immediately requested to cancel all lines of service. They threw a fit at that but that's a different story. In any event, I wound up doing a bit of shopping around for an alternative carrier. After deciding on ATT, I visited my local Best Buy due to the ATT corporate store being crazy busy during my lunch break. Best Buy got me set up with the Note 2 and also price matched Amazon Wireless. So, I walked out that day with 3 Notes for $175 a pop. However, the guy at Best Buy somehow set our share plan on different data plans per line. This next bit is where ATT customer service shines. I called in to have the matter addressed. It was a super friendly call from start to finish. I wasn't upset to begin with but had I been, the rep was super friendly and I'm sure it would have been de-escalated. At the end, to compensate me for the "inconvenience" of having to call in, she waived my first months bill entirely. That's what I call customer satisfaction. ATT might not have the same coverage, call quality, or speeds when compared to Verizon in my local area. However, the customer service more than made up for it in my book.

+1
Just got them to match the amazon $179 price minus Best Buy phone freedom ($50)....out the door $136 after taxes. No complaints here....

mykwalkr said:
Just got them to match the amazon $179 price minus Best Buy phone freedom ($50)....out the door $136 after taxes. No complaints here....
Click to expand...
Click to collapse
Wow, I'm jealous. But I don't think BBuy would've done that for me - I wasn't eligible to upgrade till June of next year.

AT&T Retentions
raduque said:
Wow, I'm jealous. But I don't think BBuy would've done that for me - I wasn't eligible to upgrade till June of next year.
Click to expand...
Click to collapse
This was from AT&T retention department....I just asked them if they could match this price before I bought it from BB.

Just wanted to say thanks for this thread.
I purchased two SGN2's last week at an ATT store, as they were the only ones carrying them in my area. We got the $100 off the second phone deal. After seeing this I called them last night and got the response to call a different number that wasn't currently open. She did credit my activation fees though ($86).
This morning, i called the number she referred me to and they said they did not handle that type of thing, Then forwarded me to another dept. After being disconnected and calling back the rep kindly credited me $120 to my account, I did not want to push the Amazon Wireless price and I am extremely happy with this.
Thank you All!
I believe my price came to $189.99 per phone. Plus free activation.

Is there a direct number to the retentions department? I qill be getting the note 2 today if i get paid.
Thanks in advance
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Just scored my note 2 for 100 bucks since amazonwireless has the note 2 for sprint for 99$. They also waved activation and shipping. Needless to say im stoked

\/icious said:
Just scored my note 2 for 100 bucks since amazonwireless has the note 2 for sprint for 99$. They also waved activation and shipping. Needless to say im stoked
Click to expand...
Click to collapse
The att version?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

jyazzie110 said:
The att version?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
yes

A couple weeks back I was having problems with my Galaxy S 2 that I already had replaced under warranty for factory defects, This time around was a charging issue. (Always says its charging) So I asked them if they would be able to allow me to upgrade because I was extremely unsatisified with the phone and they went ahead and upgraded me. I told them about XDA people reporting getting the phone for 199 from other reps and that Amazon Wireless was running a special for 199. They had me pay 330 which was about the price for the phone and the tax for it, waived the upgrade fee and credited my account a whole 150 bucks. Needless to say I was very satisfied, On top of that she even through in 2nd day delivery. So I had my replacement device within days, and my phone bill this month was a mere 30 bucks.

\/icious said:
yes
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Click to collapse
Thats awesome!!!!! Maybe u could pm me the number u called and what u said to get it for that price?? I would appreciate it alot!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

jyazzie110 said:
Thats awesome!!!!! Maybe u could pm me the number u called and what u said to get it for that price?? I would appreciate it alot!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
i just dialed 611 went to the upgrades/service change option and chose other. I talked to the girl and asked her if they would price match that offer and she said yes. I had not already ordered he phone though so i did it through her. It all depends on who you egt to deal with in the long run.

Meh, not that big of a deal. The phone is 174 at Amazon.

:good: for AT&T Retentions over here.
I just got off the phone with them for a completely different issue. The price of the device wasn't an issue for me. I got my Note II for only $63 and some change. But, anyway, I saw a thread on another website, where a lot of people were complaining about our devices not coming with the much vaunted multi-view capability. There were many people reporting that when they complained to AT&T about it and threatened to cancel service, as a way of trying to give them an incentive, AT&T offered either a large one-time credit or a temporary monthly reoccurring credit. The typical result was getting $10 knocked off your bill for 12 months. Sure enough, just before I got off the phone with the retentions rep I spoke to, she offered me $10 off my bill for the next 12 months as a way for AT&T to apologize to me. I'm quite happy about that.

Vandam500 said:
Meh, not that big of a deal. The phone is 174 at Amazon.
Click to expand...
Click to collapse
Heard amazon is on backorder with the note 2?? I may be wrong.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

I spent an hour and a half on the phone with them today. The best I could talk my way into was a discount to $274.99 and a $100 credit on my bill. I guess considering my upgrade isn't available until may 13 its not all bad. I kept throwing the amazon deal out but they wouldn't price match it outright on the device.

\/icious said:
i just dialed 611 went to the upgrades/service change option and chose other. I talked to the girl and asked her if they would price match that offer and she said yes. I had not already ordered he phone though so i did it through her. It all depends on who you egt to deal with in the long run.
Click to expand...
Click to collapse
BTW are u a new customer or did u upgrade?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Need help with Samsung rebate

The rules of the Samsung rebate say that it requires a copy of the pre-order receipt as well as a copy of the trade-in receipt. The Verizon location that I went to did not give me a receipt showing that XXX device was traded in. The receipt that the Verizon local store provides just shows a store credit for X amount of dollars in the form of a gift card being credited to your account. After getting home I called the Verizon store back and two different reps including the manager told me that this is how they print receipts for trade-in transactions and that is the only receipt that they can possibly give me.
With all this being said I don't see how I can possibly get approved for my rebate from Samsung when the only receipt from them that they tell me that I can possibly get only shows a gift card amount that could've come from anywhere, the rep did tell me that if Sam somewhere to call and provide the information on the receipt they could pull up a file showing that A trade-in was done I just don't think Samsung will go through all that hassle. any feedback on the situation would be appreciated
Sent from my iPhone 6 using Tapatalk

I printed out the trade in receipt at the time I did it online, it lists the device, trade in amount, and your trade in confirmation #. I assume I will also get an email once the trade in is approved and accepted, I will just submit both.

fillyo said:
I printed out the trade in receipt at the time I did it online, it lists the device, trade in amount, and your trade in confirmation #. I assume I will also get an email once the trade in is approved and accepted, I will just submit both.
Click to expand...
Click to collapse
When you do it in the store unfortunately you don't get any of that stuff. Literally all they handed me was a receipt that showed that a $200 gift card balance was applied towards my account that $200 was my trade-in value
Sent from my iPhone 6 using Tapatalk

Can't you just apply the $200 gift card, that you said Verizon gave you, to the purchase of the Note 4?
I don't understand. You got $200 from Verizon, you're not going to get $200 from Samsung too.

The 200 I got from them was based in the value of my phone , had nothing to do with the note 4 . The value of my phone would have remained the same regardless of whatever I purchased. The Samsung promotion was the only reason I even choose a Samsung product if that is the case I will just take it all back and use the 14 day policy and get everything back
The guy at Verizon said it was a $200 rebate. Regardless of what was traded in.
Sent from my iPhone 6 using Tapatalk

rexxcastle said:
The 200 I got from them was based in the value of my phone , had nothing to do with the note 4 . The value of my phone would have remained the same regardless of whatever I purchased. The Samsung promotion was the only reason I even choose a Samsung product if that is the case I will just take it all back and use the 14 day policy and get everything back
The guy at Verizon said it was a $200 rebate. Regardless of what was traded in.
Sent from my iPhone 6 using Tapatalk
Click to expand...
Click to collapse
Samsung only gives you the difference of your trade in to equal $200. So if your phone was worth $200 you aren't getting anything from samsung.
If your phone was worth $14 dollars like my trade in was then samsung is giving me $186 to make the total trade in equal $200.
edit: Good luck getting your phone you traded in back if thats the plan you are going with.

Piercing Heavens said:
Samsung only gives you the difference of your trade in to equal $200. So if your phone was worth $200 you aren't getting anything from samsung.
If your phone was worth $14 dollars like my trade in was then samsung is giving me $186 to make the total trade in equal $200.
Click to expand...
Click to collapse
Oh ok , looks like the Verizon reps are relying on straight up lying to people now just to get a sale will go cancel my order after work thanks a lot
Sent from my iPhone 6 using Tapatalk

T-Mobile Double Your Data Free Memorial Day Sale

So for those of us that just picked up the S6 (Edge or not) T-Mobile is doing a promotion this weekend. They are offering the 64gb version for the same price as the 32gb. I just picked up the 64gb Edge yesterday and figured I would call in and see what they could do for me. Turns out they gave me an $80 bill credit. So if you just picked up your phone give them a call and see if they could help you out! It's a great deal.

Any deal on the 128gb version?

I didn't see anything for the 128gb unfortunately - here's what I saw.
http://www.androidcentral.com/t-mob...storage-galaxy-s6-no-additional-cost-and-more

TMo said a big fat no to me. They said I needed to go to the store, return my phone and get a new one.
Sent from my SM-G925T using Tapatalk

darkjedi said:
TMo said a big fat no to me. They said I needed to go to the store, return my phone and get a new one.
Sent from my SM-G925T using Tapatalk
Click to expand...
Click to collapse
Weird - the lady I spoke to put me on hold to talk to her manager then came back and told me I would have a bill credit of $80 within 24 hours. I just checked and it's there.

Sucks were you guys older than the 14 day period?

Callback #2 got me the credit, and a $20 "inconvenience" credit. Nice!
Sent from my SM-G925T using Tapatalk

Wtf I chatted with T-Mobile on an online chat and they said I had to do a return exchange. Can somebody guide me here?
EDIT: I have a 32 GB variant.

DroidOnRoids said:
Wtf I chatted with T-Mobile on an online chat and they said I had to do a return exchange. Can somebody guide me here?
EDIT: I have a 32 GB variant.
Click to expand...
Click to collapse
Probably not much they can do for you. There's no discount on the 32gb versions.

If you get to the customer loyalty department or retail support, they could help you out though.

Did any of y'all goto their website? 128gb for 64gb price.

128 for 64 GB price and 64 for 32 GB price. Anyone got their tracking numbers just yet?

I bought mine a month ago, when I found out they lowered the price for the weekend I called T-Mobile, talked to customer service, I got transferred to customer loyalty department and they said there is noting they can do about it, one of them told me to trade my 128 gb edge for credit and buy another one at the discounted price.. lol... some logic there.
So I went to their facebook page and complained last night.
I got a reply this morning from their T-Force team to msg them on facebook with more details.
After 5 mins I got the reply I needed.
""You're most welcome, Michael. I'm glad you got the S6 Edge. It's a great device. The $100 plus tax credit has been applied, and you'll see that credit impacting your current balance due by dialing #225# and send on your device any time. *JB""
So I checked my balance and sure enough, it was 108 dollars lower.
Then about 30 minutes later I get the text msg

Don't take this the wrong way - but what did you complain about? When you bought the phone a month ago you were content with the price. You were not in your buyers remorse period like some of us were when we talked to the customer service dept. Complaining on a public venue about T-Mobile not giving you money for something you bought over a month ago is kind of ridiculous.

my complain was I had another 128gb I bought from costco, i tried to unlock it and I was told they cant because even though I bought from a tmobile kiosk in costco, it was not a tmobile phone, so I sold it and lost money in the process, bought another one then a few days later they offer it for 100 less? I dont think so.
As far as the 100 dollars, really? you would if you could, so please, don't give me that, and tmobile didnt think it was ridiculous, thats why they gave me the credit.
Its like buying a 75k bmw form the dealer and a month later they drop the price 10k for a weekend, you wont care? give me a break...
Anyways, even if you are out of your buyers remorse period, make some noise and your money back, unless you are mr money bags ^^ and you dont care

Synyster06Gates said:
Don't take this the wrong way - but what did you complain about? When you bought the phone a month ago you were content with the price. You were not in your buyers remorse period like some of us were when we talked to the customer service dept. Complaining on a public venue about T-Mobile not giving you money for something you bought over a month ago is kind of ridiculous.
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Personally, I don't find it ridiculous at all. Everyone wants to try and save some money here and there. Most retailers today have price protection policies for when an item you purchased goes on sale at a later time. My mom always told me that the key to financial management was always trying to find a deal so that the extra money you save could stay in the bank to earn interest. Then again, she also said, "If you don't have anything nice to say"....

shoresteve626 said:
Personally, I don't find it ridiculous at all. Everyone wants to try and save some money here and there. Most retailers today have price protection policies for when an item you purchased goes on sale at a later time. My mom always told me that the key to financial management was always trying to find a deal so that the extra money you save could stay in the bank to earn interest. Then again, she also said, "If you don't have anything nice to say"....
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Yeah, a few days maybe. Very few companies will do this a month after purchase. Why bother having a sale if they all honored sale prices to anyone who asks over a month after the original purchase? Asking about it is fine - and I understand that completely. Posting complaints about the company for everyone to see on social media because you were told no but feel entitled to the price difference is something else all together.