Develop Bugs

[Q] Random Reboots (SM-P605) Suspect Google Play

My tablet recently began entering a locked blue screen state devoid of text or icon. It holds there for one to three seconds and then reboots.
Prior to the start of this rebooting sequence trend I downloaded and installed the stock ROM listed on my signature, hoping that it would alleviate some issues with delay in screen tap response, some occasional heating during gaming along with what I perceived to be a little bit of driver related lag.
I haven't figured out when, why, or how it decides to reboot. But as far as I can tell it seems to be related to [behind the scenes machinery of] Google Play (GP). I suspect this because it has happened when I've launched GP or GP tried to do some updates or software installation.
Incidentally, though possibly unrelated, when I try to add an account via settings, at the sign in page, the device returns unable to sign-in message citing connectivity issues. I am in China, so I suspect this could all be related. To get around this issue, I log into a VPN service. This allows me to sign in and add the account to the device. However, in order to play any games, I must log off the VPN. But once the account has been added to the device, it more-or-less is able to access some of the Google services (at least the ones not outright blocked -such as drive and YouTube).
In my troubleshooting attempts, I have thus far done a cache wipe and factory reset from the boot menu. All to no avail.
At this point I need to live in constant fear of a sudden reboot, for I know not when it will strike next.
I would appreciate some suggestions on either what the issue might be, how to determine the cause, or how to solve it.
Thanks

Funny story...
So Kitkat has been released, for the TGY country code.. Yay!
P605ZSUCNE3_P605OZSCNE3_P605ZSUCNE1_HOME.tar
Is the md5 file to be put into the AP slot of Odin 3.09, for my tablet.
I was excited thinking this would address the issue.
Prior to flashing the ROM I factory reset from within the settings, then I went into the recovery boot menu and there I wiped the cache and did a factory reset once more.
Then I proceeded to setup and sign into my Google account, after flashing the ROM.
Naturally the tablet went ahead and started downloading and installing apps and updates from Google Play.
I was happy to see that it was progressing along swimmingly.
The screen dimmed down and then shutdown after period of inactivity (while downloading and installing apps in the background).
Occasionally, I'd click the home button to see tat everything was going as it ought.
I then noticed the screen turned black somewhat suddenly, without dimming first.
I thought little of it.But I went to check by pressing the home button... I figured maybe there's a little lag or the tablet is too busy installing, so I clicked the power button. Nothing; no response.
The tablet is deader than dead.
Now I don't know what to do.

After waiting a while, under the advisement of another user who apparently has also been having issues with his note 10.1 2014, I decided to try to long press the power button. The tablet came back on, and resumed downloading and updating from Google.
But now the tablet is going into this sudden blank blue screen and most of the time rebooting on its own (occasionally it needs a little help, by the pressing and holding of the power button to induce the reboot) ever so randomly. I have found absolutely nor rhyme nor reason for when or how it decides it's going to reboot itself. It tends to happen often if/when I launch some apps that require logging into Google services; but at times it happens without provocation -at all.
Recently it's been boot-looping -without the launching of any app... just from turning on, sitting idle, and then rebooting. But I'm no closer to figuring out how to consistently induce the reboot, either.
My tablet has never been rooted (and for obvious reasons, never will be), no custom ROM, no ROM from another region. Nothing that would give Samsung the excuse to void my warranty (not that it's worth much, here in China).
And yet, it still reboots at random intervals for no immediately apparent reason.
In any event, if anyone has any ideas on how to proceed, any suggestions on what to do with this POS, I'm open to suggestions.
I'm interested in general ideas such as take it to the Samsung shop (something I'm loathe to do because Samsung has terrible service -especially in China- and at best I'm looking at a month or something like that before I get it back), so some ideas on how to discover when/why/how this rebooting sequence is being triggered -and maybe troubleshoot it is slightly preferable.

[Q] Need help, Samsung Galaxy Tab 3 SM-T217S (Screen Unresponsive)

So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?

Ta-ky said:
So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
Click to expand...
Click to collapse
well replace a screen digitizer require a basic set of skills on mobile repairing. However I found this on ebay (US) http://www.ebay.com/sch/i.html?_odk...en.TRS1&_nkw=T217S+screen&ghostText=&_sacat=0
but you can try to flash into latest firmware by samsung and try again

Rooted briefly tries updating

This is probably nothing but today I got a bigger flash drive so I cloned it and put it on aftv. I installed some cloud games (purpose of getting more space) then moved them to USB. I reboot because I find the availability size of the drives don't change unless you do. When the aftv booted normally I ever so briefly saw "installing new software" message appear. This only happens to me when installing a new ROM or when wiping data/clear cache etc.
The message was on screen like 3 seconds. I would've missed it if I weren't looking then everything was fine. Its not possible I had updates enabled because I'm meticulous about disabling them EVERYTIME I do anything, especially if I boot to recovery (which I didn't this time) needless to say I disabled them again to be safe.
Any theories on why this happened? I'm not nearly as concerned as I am curious. I mess around with this a lot but this is the first time I've seen the updating notification without there being a reason I could identify...thanks.

Happened again. I wasn't even trying to reproduce the above, just needed a reboot. This aftv is identical to my other in every way except this is wired and I use a powered hub.

KLit75 said:
Happened again. I wasn't even trying to reproduce the above, just needed a reboot. This aftv is identical to my other in every way except this is wired and I use a powered hub.
Click to expand...
Click to collapse
You could ignore it or you could try doing a factory reset.

rbox said:
You could ignore it or you could try doing a factory reset.
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Click to collapse
If you think its not a concern, I'm comfortable with it. I factory reset every couple of months anyway so I'll get to it eventually. Thanks.

I am not rooted and it has happened to me twice in the past two hours. Within minutes of opening SPMC both time, a message appears telling me I have software updates the first time I hit the home button and it went away so I went to check for updates and it said I had none. The second time I clicked to install, but nothing happened. I have rebooted and still nothing. Not sure whats causing it, but its clear that there is not really an update. am guessin its a bug. Gonna open SPMC and see it it happens again.

Note 8 Freezing

I have a Verizon Note 8 and i love it, but I am having a lot of instances where the device freezes and becomes unresponsive. I have had several instances where the phone freezes while on bluetooth, while playing a game (hearthstone), and also while just browsing the web. The phone freezes and I have to do a forced reset (hold volume down and power off) to get the phone to restart. I have factory reset the device once and I am still having this issue. Do I have a hardware issue? Anyone else have this problem? Coming from a Pixel XL where I was used to incomplete software this kind of surprises me from Samsung.
Thanks

I've heard of others, not seen myself
Sent from my SM-N950U using Tapatalk

We purchased 2 note 8s and my wifes would freeze and reset 2-3 times a day, i tried factory reset and not installing any apps and it would still happen. I exchanged it last thursday and so far it hasn't happened again so i would say its a hardware problem

Thanks for the feedback. I did a factory reset last night and hadn't loaded any apps to the phone. I've had 4 lock ups today. I guess I'll be calling Verizon and eating the cost of a screen protector.

only time I've experienced it was on Facebook

Same freezups with crappy verizon support
Me and my frirend both bought the note 8 the day they were put up for preorder. I've had some issues with lag at times when a lot of tabs are open in chrome but about 3 weeks ago mine also froze. Totally unresponsive and power button reset wouldnt work.
Didnt think much about it until she had the same issue today.
We took them into the store where we bought them and were greeted with some snotnosed kid trying to explain how all phones do this and how he builds pc's and has the same issues.
Not a help at all and he made it seem like i didnt know anything.
I told my friend to just keep a close eye on it and hope they have a patch to fix it. If we still have issues b4 the warranty we'll raise more of a stink. But that guy was an .ass

russdiddydog said:
Me and my frirend both bought the note 8 the day they were put up for preorder. I've had some issues with lag at times when a lot of tabs are open in chrome but about 3 weeks ago mine also froze. Totally unresponsive and power button reset wouldnt work.
Didnt think much about it until she had the same issue today.
We took them into the store where we bought them and were greeted with some snotnosed kid trying to explain how all phones do this and how he builds pc's and has the same issues.
Not a help at all and he made it seem like i didnt know anything.
I told my friend to just keep a close eye on it and hope they have a patch to fix it. If we still have issues b4 the warranty we'll raise more of a stink. But that guy was an .ass
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Click to collapse
That answer from the Verizon rep is BS. Close all the chrome tabs. Turn phone off. Hold down Power, Vol Up & Bixby buttons. When it goes into recovery mode, use the volume keys to select the option BELOW the selection to reset the phone DONT RESET!). Once you've highlighted the one you want, press the power key to select that option. This will clear the Davlik cache. Use the volume keys to select the option to Yes, to clear the cache, then press the power button. Then the menu that appears next will have "reboot phone" as the first option. Press the power button to do that.
When the phone reboots, go into settings and look at storage. You should have at least 5GB free. If not, delete videos and other large files until you do. Buy a 256GB MicroSD card and put all photos/videos/music on that.
Go into settings again and go down to the OS build version. I think that's the right one. Tap on it bunch of times. Then you will now have a developer option on the phone. Go into animation settings under there and make all the window and menu animations 0. Your phone should now FLY like never before.
Enjoy!
- R. Kruse Ludington:
Galaxy Note 8

Turning the 3 animations off in the developer options seems to have fixed the issue with the device freezing.
I turned off: Window animation scale, transition animation scale, and animator duration scale and now my device is working very quickly without freezing. I have only been running this way for 20 hours or so so I will keep monitoring but I highly recommend others try this if they are experiencing freezing issues.
Also, if your device does become unresponsive, you can hold the power button and volume down button to force a restart.
KruseLudsMobile said:
That answer from the Verizon rep is BS. Close all the chrome tabs. Turn phone off. Hold down Power, Vol Up & Bixby buttons. When it goes into recovery mode, use the volume keys to select the option BELOW the selection to reset the phone DONT RESET!). Once you've highlighted the one you want, press the power key to select that option. This will clear the Davlik cache. Use the volume keys to select the option to Yes, to clear the cache, then press the power button. Then the menu that appears next will have "reboot phone" as the first option. Press the power button to do that.
When the phone reboots, go into settings and look at storage. You should have at least 5GB free. If not, delete videos and other large files until you do. Buy a 256GB MicroSD card and put all photos/videos/music on that.
Go into settings again and go down to the OS build version. I think that's the right one. Tap on it bunch of times. Then you will now have a developer option on the phone. Go into animation settings under there and make all the window and menu animations 0. Your phone should now FLY like never before.
Enjoy!
- R. Kruse Ludington:
Galaxy Note 8
Click to expand...
Click to collapse

avengedfo7ld said:
Turning the 3 animations off in the developer options seems to have fixed the issue with the device freezing.
I turned off: Window animation scale, transition animation scale, and animator duration scale and now my device is working very quickly without freezing. I have only been running this way for 20 hours or so so I will keep monitoring but I highly recommend others try this if they are experiencing freezing issues.
Also, if your device does become unresponsive, you can hold the power button and volume down button to force a restart.
Click to expand...
Click to collapse
I'd love to know how the phone is doing so far with the animations turned off. Was that the magic fix? Currently, I'm in a chat support with Samsung about my Note 8 freezing! It froze around 1am, so my alarm didn't go off!
I didn't know this was such a widespread issue! Thanks for the update!

I have had very few freezes since I have turned these animations off. I have since received an update for the phone and I am running freeze free. Hope you get your issue resolved..

Just since last week I have had my phone freeze up and restart itself...freeze up and I have had to restart it...and also just restart itself from sitting in my pocket, on the desk, on the table, etc. I have contacted Verizon and they are shipping me a replacement. I did a factory reset and it did not work. I also reset my cache and I'm still having the same issue. The phone is fully stock and has the December security patch installed as well. Maybe something will be figured out. I can definitely say it had not happened at all prior to the December patch, but I can't say for sure if the patch is the issue.

Samsung Note 8 STILL freezing
gatekpr said:
I'd love to know how the phone is doing so far with the animations turned off. Was that the magic fix? Currently, I'm in a chat support with Samsung about my Note 8 freezing! It froze around 1am, so my alarm didn't go off!
I didn't know this was such a widespread issue! Thanks for the update!
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Click to collapse
Oh my this is my MAIN gripe about my Note S8.... I sent it back pretty quick after I missed alarms many times due to freezing up in the night. Whether I was charging it, or not, and it always had plenty of battery either way. Had to hard reset. Even happens after surfing the web, or it just sitting around. Very frustrated. The first time I sent it back they changed out the LCD, didn't work, still kept freezing. The 2nd time Samsung supposedly changed out the motherboard, still kept freezing on me. 3rd time of sending it in they told me they still could not duplicate the issue and to just add apps back 1 at a time. OMG how time consuming. I have been asking from the get go for a replacement phone. Can't believe I spent $1000 on a phone and I have to troubleshoot it myself. I miss my previous Notes! I get it back today and am not looking forward to the disappointment of it freezing up again. How are you doing with your phone? Did anything help? Thank you

I think my phone is on its last legs

The thing is becoming increasingly unresponsive when something tries to wake it from deep sleep. A few weeks back someone tried to call me, and the screen turned on and flashed the dialer app, but the touchscreen was unresponsive. I'd click "Answer" and it wouldn't register. Clicking it repeatedly, clicking anywhere on the screen, trying to turn the screen off and on, nothing would work. The phone basically froze, only not exactly, because the sound was still playing. Like a minute later, I held the power button down and got the shutdown pop-up which seemed to rouse it out of whatever infinite loop it was stuck in.
This morning, it happened again when my alarm went off. I could not get the damn thing to stop. It happened again an hour later. When I tried to hold down the power button, the phone reset.
When it came back on, a bunch of my settings had been reset. It reverted to the default keyboard and started showing me tutorials like it thought this was my first time powering on the phone. Additionally, the System Updates menu shows I'm on the latest version, but all history of past updates has been wiped out.
I'm getting really concerned that this thing is gonna die on me any day now.

Aganar said:
The thing is becoming increasingly unresponsive when something tries to wake it from deep sleep. A few weeks back someone tried to call me, and the screen turned on and flashed the dialer app, but the touchscreen was unresponsive. I'd click "Answer" and it wouldn't register. Clicking it repeatedly, clicking anywhere on the screen, trying to turn the screen off and on, nothing would work. The phone basically froze, only not exactly, because the sound was still playing. Like a minute later, I held the power button down and got the shutdown pop-up which seemed to rouse it out of whatever infinite loop it was stuck in.
This morning, it happened again when my alarm went off. I could not get the damn thing to stop. It happened again an hour later. When I tried to hold down the power button, the phone reset.
When it came back on, a bunch of my settings had been reset. It reverted to the default keyboard and started showing me tutorials like it thought this was my first time powering on the phone. Additionally, the System Updates menu shows I'm on the latest version, but all history of past updates has been wiped out.
I'm getting really concerned that this thing is gonna die on me any day now.
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How about factory resetting the phone, starting from scratch re the software installed? Yes, you'll need to reinstall your apps and reconfigure it, but it's like starting fresh. If it still malfunctions, then you can look deeper.

weinberk said:
How about factory resetting the phone, starting from scratch re the software installed? Yes, you'll need to reinstall your apps and reconfigure it, but it's like starting fresh. If it still malfunctions, then you can look deeper.
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Click to collapse
Thanks for the advice, but I ended up grabbing a Galaxy S8+ off a friend for very cheap. So, not really an issue anymore.