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Hi,
all seemed fine with my new, one week old One V. Till I installed GTA III. First the installer stuck while downloading the datafies. I canceled the download, restartet GTA III, but instead of completing the broken datafiles download (or re-downloading) it just startet the game and crashed the whole phone in the intro animation, that was without sound. I removed and reinstalled it, the download now finished, I could get the intro with sound, but it crashed the phone at the same moment. Since then my phone behaves like it would be very sick or hate me ;-/. After this crash it startet looping the reboot. It would boot, ask me for my SIMs PIN code, then be ok for a short time, then reboot again. This time it would boot into the desktop without asking me for the PIN. All seemed ok, but HTC's audio player forgot all the files I played (Last Played) and did not find any audio files (I have them on /sdcard/Music). It did not find them after several reboots, some of which were initiated by the phone all by itself. I then erased all the caches rebooted twice and it found the files along with the Last Played list. All seemed fine again, except the vibration of the tactile feedback would be less sharp and more wobbely. But only sometimes. Sometimes it was sharp. But besides that, all seemed to have healed itself and I could use the phone, maybe a bit slower, or maybe Avast and some tasker like app, I have running, made it a tad slower.
Then I installed yesterday's (today's ?) HTC update. Since that the phone reboots after two minutes. When I start the Preferences/Applications it takes ages to scan and most of the programs appear with their internal (com.foobar.someandroidapp) name. Just in order to change after a minute or so to their original name. Elixir2 crashes sporadically during use. Again I get the reboots without asking me for PIN.
Also, when I switch it off it shows the orange light for a minute, or so, instead of the green, though the phone is fully charged. It did not do this before. Oh, and in the meanwhile the HTC audio player forgets the MP3 files again I have on /sdcard/Music. Got no idea, what to do, since removing and reinserting the SD card did not help.
Also, I have the feeling, that something in the list of installed apps in the app-database crashes it. Where can I find it?
I can not even reset to factory defaults. At least I tried. It said it's doing it, then rebooted and all my stuff was there again (ie no reset).
It's crap! I need my phone's camera the next days because of some big Open Air event I am on.
See here for a little video about what happens... You need to download the vid (ca 80MB) and turn it around 90 degrees, sorry.
zmix said:
Hi,
all seemed fine with my new, one week old One V. Till I installed GTA III. First the installer stuck while downloading the datafies. I canceled the download, restartet GTA III, but instead of completing the broken datafiles download (or re-downloading) it just startet the game and crashed the whole phone in the intro animation, that was without sound. I removed and reinstalled it, the download now finished, I could get the intro with sound, but it crashed the phone at the same moment. Since then my phone behaves like it would be very sick or hate me ;-/. After this crash it startet looping the reboot. It would boot, ask me for my SIMs PIN code, then be ok for a short time, then reboot again. This time it would boot into the desktop without asking me for the PIN. All seemed ok, but HTC's audio player forgot all the files I played (Last Played) and did not find any audio files (I have them on /sdcard/Music). It did not find them after several reboots, some of which were initiated by the phone all by itself. I then erased all the caches rebooted twice and it found the files along with the Last Played list. All seemed fine again, except the vibration of the tactile feedback would be less sharp and more wobbely. But only sometimes. Sometimes it was sharp. But besides that, all seemed to have healed itself and I could use the phone, maybe a bit slower, or maybe Avast and some tasker like app, I have running, made it a tad slower.
Then I installed yesterday's (today's ?) HTC update. Since that the phone reboots after two minutes. When I start the Preferences/Applications it takes ages to scan and most of the programs appear with their internal (com.foobar.someandroidapp) name. Just in order to change after a minute or so to their original name. Elixir2 crashes sporadically during use. Again I get the reboots without asking me for PIN.
Also, when I switch it off it shows the orange light for a minute, or so, instead of the green, though the phone is fully charged. It did not do this before. Oh, and in the meanwhile the HTC audio player forgets the MP3 files again I have on /sdcard/Music. Got no idea, what to do, since removing and reinserting the SD card did not help.
Also, I have the feeling, that something in the list of installed apps in the app-database crashes it. Where can I find it?
I can not even reset to factory defaults. At least I tried. It said it's doing it, then rebooted and all my stuff was there again (ie no reset).
It's crap! I need my phone's camera the next days because of some big Open Air event I am on.
See here for a little video about what happens... You need to download the vid (ca 80MB) and turn it around 90 degrees, sorry.
Click to expand...
Click to collapse
here is what to do:
format the sdcard
factory reset your phone
Thanks, 1ceb0x, this is what I did. It all went fine. I have now applied the firmware update to 2.08.401.2, that got sent out these days. Seems to work out nicely.
What can I do, that I do not have to reformat in the future? Are there any utilities, that do snapshots of the system over time? Like Time-Machine for OS X does?
It's happening again. This is still the stock ROM, with the official (or was that two cuh?) update(s) a week ago.
I did not install any utilities, from which I think, they could go deeper into the system, like Avira and Automagic. I need a way to analyze, what my system is doing.
Oh, and it is reproducable: Mounting the phone as USB drive on a computer and, after work has been done, unmounting it on the computer, changing the USB mode on the phone. Now it starts. CPU seems to be up to 100% (UI becomes sluggish), apps behave strange (hadphone was in, speaker sounded, today appstore does not install apps, does not even connect, X-plore leaves a notification on screen after I quit, etc.). I had it two days ago, but the I rebooted a few ties, switched it off, took it from the USB cable and used it a little bit from battery. After this all was fine. But now that does not seem to help either.
zmix said:
It's happening again. This is still the stock ROM, with the official (or was that two cuh?) update(s) a week ago.
I did not install any utilities, from which I think, they could go deeper into the system, like Avira and Automagic. I need a way to analyze, what my system is doing.
Oh, and it is reproducable: Mounting the phone as USB drive on a computer and, after work has been done, unmounting it on the computer, changing the USB mode on the phone. Now it starts. CPU seems to be up to 100% (UI becomes sluggish), apps behave strange (hadphone was in, speaker sounded, today appstore does not install apps, does not even connect, X-plore leaves a notification on screen after I quit, etc.). I had it two days ago, but the I rebooted a few ties, switched it off, took it from the USB cable and used it a little bit from battery. After this all was fine. But now that does not seem to help either.
Click to expand...
Click to collapse
Wow, that's an amaizing type of error, I can assume a tad sdcard error, but I'm not sure of that.
Ken-Shi_Kun said:
Wow, that's an amaizing type of error, I can assume a tad sdcard error, but I'm not sure of that.
Click to expand...
Click to collapse
Szia
Yes, that's what I thought, too. I checked the file-system, I also ran a bad-blocks check, though, I am not sure, whether the utlity can do that reliably for an SDcard (since it has been written for a magnetic hard-disk). SDcards have a different technology. I got no reports about failures.
Now, that I hooked the phone to the debugger, I see the watchdog kicking in, but the traces.txt is being written to a directory, only root can access (and I am not). So I am still in the dark. Reports on the net have shown certain Sense devices to hace similare problems, with either too many apps installed onto SD or too many MP3s. The bugs are different. In the latter, the audio-player app of HTC is at fault, this seems to have been confirmed by HTC. Not sure, which Sense version, though, the phone was running ICS, but not a One series.
I'll hunt for the bug for a few more days, then I am going to root, custom kernel and custom ROM. Only convern I have with this, that I do not want to lose anything Sense related, because I love it so far. Ideal would be a ROM, that ported the S or X Sense, since those have more home-screens.
Yep usually clearing your caches returning your phone to factory mode should work, if not use the back nandroid.
Thread moved to.Q&A. Please keep all question related threads there. Thank you.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice"
Sent from my HTC One X, using XDA Premium.
My tablet recently began entering a locked blue screen state devoid of text or icon. It holds there for one to three seconds and then reboots.
Prior to the start of this rebooting sequence trend I downloaded and installed the stock ROM listed on my signature, hoping that it would alleviate some issues with delay in screen tap response, some occasional heating during gaming along with what I perceived to be a little bit of driver related lag.
I haven't figured out when, why, or how it decides to reboot. But as far as I can tell it seems to be related to [behind the scenes machinery of] Google Play (GP). I suspect this because it has happened when I've launched GP or GP tried to do some updates or software installation.
Incidentally, though possibly unrelated, when I try to add an account via settings, at the sign in page, the device returns unable to sign-in message citing connectivity issues. I am in China, so I suspect this could all be related. To get around this issue, I log into a VPN service. This allows me to sign in and add the account to the device. However, in order to play any games, I must log off the VPN. But once the account has been added to the device, it more-or-less is able to access some of the Google services (at least the ones not outright blocked -such as drive and YouTube).
In my troubleshooting attempts, I have thus far done a cache wipe and factory reset from the boot menu. All to no avail.
At this point I need to live in constant fear of a sudden reboot, for I know not when it will strike next.
I would appreciate some suggestions on either what the issue might be, how to determine the cause, or how to solve it.
Thanks
Funny story...
So Kitkat has been released, for the TGY country code.. Yay!
P605ZSUCNE3_P605OZSCNE3_P605ZSUCNE1_HOME.tar
Is the md5 file to be put into the AP slot of Odin 3.09, for my tablet.
I was excited thinking this would address the issue.
Prior to flashing the ROM I factory reset from within the settings, then I went into the recovery boot menu and there I wiped the cache and did a factory reset once more.
Then I proceeded to setup and sign into my Google account, after flashing the ROM.
Naturally the tablet went ahead and started downloading and installing apps and updates from Google Play.
I was happy to see that it was progressing along swimmingly.
The screen dimmed down and then shutdown after period of inactivity (while downloading and installing apps in the background).
Occasionally, I'd click the home button to see tat everything was going as it ought.
I then noticed the screen turned black somewhat suddenly, without dimming first.
I thought little of it.But I went to check by pressing the home button... I figured maybe there's a little lag or the tablet is too busy installing, so I clicked the power button. Nothing; no response.
The tablet is deader than dead.
Now I don't know what to do.
After waiting a while, under the advisement of another user who apparently has also been having issues with his note 10.1 2014, I decided to try to long press the power button. The tablet came back on, and resumed downloading and updating from Google.
But now the tablet is going into this sudden blank blue screen and most of the time rebooting on its own (occasionally it needs a little help, by the pressing and holding of the power button to induce the reboot) ever so randomly. I have found absolutely nor rhyme nor reason for when or how it decides it's going to reboot itself. It tends to happen often if/when I launch some apps that require logging into Google services; but at times it happens without provocation -at all.
Recently it's been boot-looping -without the launching of any app... just from turning on, sitting idle, and then rebooting. But I'm no closer to figuring out how to consistently induce the reboot, either.
My tablet has never been rooted (and for obvious reasons, never will be), no custom ROM, no ROM from another region. Nothing that would give Samsung the excuse to void my warranty (not that it's worth much, here in China).
And yet, it still reboots at random intervals for no immediately apparent reason.
In any event, if anyone has any ideas on how to proceed, any suggestions on what to do with this POS, I'm open to suggestions.
I'm interested in general ideas such as take it to the Samsung shop (something I'm loathe to do because Samsung has terrible service -especially in China- and at best I'm looking at a month or something like that before I get it back), so some ideas on how to discover when/why/how this rebooting sequence is being triggered -and maybe troubleshoot it is slightly preferable.
Last night I set up Watch On - the samsung remote control for TV and STB's, and suddenly the tablet went to a black screen with a white folder option on the left bottom corner and the apps folder icon in the right corner. Infrequently it would flash to the 3rd home page that only had the Guardian news app on (which could also be seen on the black screen), but the screen was non responsive.
Tried turning off (holding power for 10 secs or more), but it didn't respond. Also when holding the power button for a second to get the restart/power off options, as the screen was non responsive they didn't do anything either.
Thought it had bricked itself! Not rooted, totally standard.
Eventually using google found the power, home and volume down action and after 15 secs or so it restarted. Then had an occassional error stating 'set up is not responding'...even though it does!
Can the device be reinstalled using kies? Even if a problem is not identified? I'm slightly concerned by this as never seen anything like this before. Was it just a glitch or likely to be something more severe requiring a return to shop?
thanks
It might of been an app/tablet freeze or some sort. My tab s froze once and I waited 10 minutes for it to respond and it did. So I restarted it and everything has been working fine. It could be that you were low on ram. If it happens again it could be the software in which you have to reinstall/update with kies. If that doesnt work then I would take it to get fix since it could be defective.
how do you reinstall through kies? I can see options for failed installs but not replacing existing installions? I guess a factory reset is worthy first?
bonerp said:
how do you reinstall through kies? I can see options for failed installs but not replacing existing installions? I guess a factory reset is worthy first?
Click to expand...
Click to collapse
I would a factory reset. I forget how to do it with kies and theres videos on youtube to do so. Are you on the latest update?
ok I'll try that first - hate factory resets as it never reinstalls it with the same settings! (using nova...)
Last night I tried turning on my Pixel C only to see a screen saying enter android password ive never seen this screen before so i figured i would try my Google password and i got a second message saying "the password you entered is correct but unfortunately your hard drive is corrupted and you will have to factory reset your device" or something along those lines so i hit factory reset where the open android appears and it had text in the bottom saying something like erasing hard drive i left it like that since i had somewhere to go and when i came back the pixel c was completely dead so i connected it to the charger and tried turning it on and it would boot to the google logo then the four dots and just reboot all the time i was not able to even leave it turned off i did try factory resetting the pixel through android manager but still had the same problem. has anyone else experienced this problem? i have contacted google and they are sending me a replacement just wondering if anyone knows whats wrong with it and why it messed up like this
yes, i am aware of the screen and the factory reset erase sequence. but the reset sequence occured while full charge and plugged into a pc . if the battery on yours was near discharged during the erase sequence it might have completely discharged before completing the factory reset which usually results in somewhat unknown issue. best to plug it in to charger before erase sequence if this happens again. good to hear that another unit is on its way.
xm0is3sx said:
Last night I tried turning on my Pixel C only to see a screen saying enter android password ive never seen this screen before so i figured i would try my Google password and i got a second message saying "the password you entered is correct but unfortunately your hard drive is corrupted and you will have to factory reset your device" or something along those lines so i hit factory reset where the open android appears and it had text in the bottom saying something like erasing hard drive i left it like that since i had somewhere to go and when i came back the pixel c was completely dead so i connected it to the charger and tried turning it on and it would boot to the google logo then the four dots and just reboot all the time i was not able to even leave it turned off i did try factory resetting the pixel through android manager but still had the same problem. has anyone else experienced this problem? i have contacted google and they are sending me a replacement just wondering if anyone knows whats wrong with it and why it messed up like this
Click to expand...
Click to collapse
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
damjan006 said:
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
Click to expand...
Click to collapse
Tell us please, how the replacement device. Because I am from Russia and I detail it is important to find out how things are going.
dkryder said:
yes, i am aware of the screen and the factory reset erase sequence. but the reset sequence occured while full charge and plugged into a pc . if the battery on yours was near discharged during the erase sequence it might have completely discharged before completing the factory reset which usually results in somewhat unknown issue. best to plug it in to charger before erase sequence if this happens again. good to hear that another unit is on its way.
Click to expand...
Click to collapse
im guessing the battery was around 80% when it decided to mess up so i think it got stuck formatting the hard drive and just died from there
damjan006 said:
Exactly the same thing happened to me, it was fully charged back then and after I reset the tablet it went in to boot loop. I got the new replacement now and it is working better now
Click to expand...
Click to collapse
any guess why this happened to yours? im thinking it might have to do with the magnets inside the pixel C i did stick it on the fridge to see if it was pretty strong (dumb yeah i know) lol it did work fine while stuck to fridge but messed up a few hours after that
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
jlcutler said:
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
Click to expand...
Click to collapse
thats the same message i got also after turning on the display I also have a keyboard and took it off to put the tablet on the fridge and put it back on the keyboard afterwards and it still worked fine until i turned the screen off and tried to turn it on later
jlcutler said:
This just happened to me. Here is the sequence of events that led up to it.
1. Fully charged and unplugged it. ( I did pull the unit off the keyboard as it was propped up but this shouldn't affect the storage right? )
2. It did a random reboot after taking it off the charger.
3. It asked for my password in a "pre-boot" screen
4. The message I get is : "Decryption unsuccessful" "The password you entered is correct but unfortunately your data is corrupt.
"To resume using your tablet you need to perform a factory reset. When you set up your tablet after this reset you'll have an opportunity to restore any data that was backed up to your google account."
Click to expand...
Click to collapse
yup, this has happened to mine several times but except for one time, i just pressed vol dn & power to get to the options screen and rebooted. so i did not have to reset but one time. but mine has not died yet. i also think the magnets might be causing this and some other issues
I've just had the same thing this morning and I'm in the process of a truly awful conversation with Google support during which I had to explain to them what "stuck in a bootloop" meant...
I've had this one since a week after launch, working fine - I assume there weren't any recent updates that changed any of the memory partitions?
You guys could always try to unlock your bootloader from fastboot and reflash the stock images.
PriyanPhoenix said:
I've just had the same thing this morning and I'm in the process of a truly awful conversation with Google support during which I had to explain to them what "stuck in a bootloop" meant...
I've had this one since a week after launch, working fine - I assume there weren't any recent updates that changed any of the memory partitions?
Click to expand...
Click to collapse
God I hate dealing with non-technical customer service reps, the devs from Dolphin Browser didn't understand portrait vs landscape, I ended up stopping the conversation because I'd rather beat my head against the wall. Same thing goes for Wizards of the Coast and Magic 2015, I asked then why all my data on my tablet didn't sync to the cloud since it was using Google Play games so I could continue the game on my phone and they just kept on saying "It's not meant for phones so that's why it doesn't work" even though it actually worked perfectly on my phone, they also kept calling me by the wrong name, even after multiple corrections.
Sent from my Pixel C using Tapatalk
I have the EXACT same problem on my 32GB píxel c, i am returning it.
Enviado desde mi XT1039 mediante Tapatalk
Same here
Okay, same boat here. Just received my Pixel C two days ago. Pretty neat to use, put always fully charged. Several unresponsive(freeze) occurs to me, especially when I tried Lens Blur feature in Google Camera. But overall I'm pretty satisifed with the experience and design.
Today I got onboard of a airplane. I guess it's after X ray security check machine... then I opened the tablet it prompted me with password. And the following with sort of "your drive is corrupt but we can restore it from Google backup" things. I clicked next (it's fully charged by now) and the looping restart begins. I can't even turn it off until I find the vol down + power trick to enter the recovery menu. But right now it's completely unusable. I think I'll request a order returning when I'm back...
I've just had the same experience on a third Pixel C, this time after about a week. I think this time I'm just going to demand a refund. They've failed to send me a single working device and don't seem to have any fix for this. I can't go through a continual process of RMA-ing and losing any data not yet backed up indefinitely.
What country are you guys from for those of you having issues? I'm in the USA and bought mine as soon as it launched and haven't had a single issue with it, meanwhile I see a bunch of people are having random QA issues which seems to be pretty odd.
Sent from my Nexus 6 using Tapatalk
I'm in the UK. I bought at launch so I'm well outside the 30-day window, but I've gone through three different units. On the plus side, they agreed to a refund with no hassle at all so I assume this isn't an isolated issue. Thanks to Amazon Prime I'm already setting up a Sony Xperia Z4 and, whilst I'd still prefer stock Android and the Pixel C 's aspect ratio, I'm actually pretty impressed with it so far...
Same thing here.
Did your replacement function?
Some premium tablet
Screw Google for not sending a USB C to USB A 3.0 cable so I could at least attempt a ADB factory flash.
God I hate dealing with non-technical customer service reps,
Click to expand...
Click to collapse
You know "boot loop" isn't a technical term right??
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Might be a dud. They happen. RMA it.
LaysDarren said:
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Click to expand...
Click to collapse
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Sent from my XT1097 using XDA-Developers mobile app
mr mystery said:
Might be a dud. They happen. RMA it.
Click to expand...
Click to collapse
markdexter said:
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Click to expand...
Click to collapse
Tried doing the Factory reset thing, no luck. Talked to OP support and the guy told me to submit a ticket with my issues, and that a "level 2 technician" would help me.
So I got home and plugged it into my PC, turns out the phone doesn't freeze when plugged in via USB. But on the included charger, and without being plugged into anything, it freezes and reboots itself in a continuous loop.
Keep us informed I'd like to hear what the problem/solution is
Hello, i have the same issue, did u find the solution ?
tenzeu said:
Hello, i have the same issue, did u find the solution ?
Click to expand...
Click to collapse
I also had my Oneplus 3 in a bootloop and freezing while showing either the 1+ square or the rotating red dots.
After I tried to get it repaired by talking with support and had been using my old phone for a few days and reflashing the ROM and recovery many times. I got it working again (ish) now it only freezes ones a day.
Support is a pain, I'm waiting for a level 2 techician for almost a week now.
So I any of you know a solution or have a confirmation that it is a hardware failure, I think we all would like to hear about it.