[Q] Otterbox Defender GPS Issues - AT&T Samsung Galaxy Note 4

I have had no problems with my GPS getting a lock and keeping it when using waze or google maps. I received my Otterbox Defender 2 days ago and everytime I use the phone to navigate it constantly loses signal and has to relocate itself on the map. This is very annoying especially considering I've just moved and use navigation quite a bit. I have location set to high accuracy and also have tried toggling wifi on an off to see if it makes a difference. It loses location roughly every 30 secs to a minute. Could this be the case or the phone. I did not have his problem before case but never had problem on previous phones in defender case.

AndroiderM said:
I have had no problems with my GPS getting a lock and keeping it when using waze or google maps. I received my Otterbox Defender 2 days ago and everytime I use the phone to navigate it constantly loses signal and has to relocate itself on the map. This is very annoying especially considering I've just moved and use navigation quite a bit. I have location set to high accuracy and also have tried toggling wifi on an off to see if it makes a difference. It loses location roughly every 30 secs to a minute. Could this be the case or the phone. I did not have his problem before case but never had problem on previous phones in defender case.
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You could easily just try the old way without a case again, see if that temporarily fixes it. If it does, email otterbox and let them know you want first to try a replacement and if you still have issues a refund. Side note: the otterbox website says "coming soon" for the defender? How'd you get one!

brittoking said:
You could easily just try the old way without a case again, see if that temporarily fixes it. If it does, email otterbox and let them know you want first to try a replacement and if you still have issues a refund. Side note: the otterbox website says "coming soon" for the defender? How'd you get one!
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The all black otterbox is now available jut sold old the colored versions are the ones coming soon. I actually picked mine up at a sprint retail store since official website had sold out. Thing is it is packaged in 3 seperate boxes now, you buy the inside for $34.99, the outside for $34.99, and the holster for $15.99 or $69.99 on Otterbox site for whole set. I will try GPS today without case and see if that's the problem.
Here are some pics of how they are packaged now

AndroiderM said:
The all black otterbox is now available jut sold old the colored versions are the ones coming soon. I actually picked mine up at a sprint retail store since official website had sold out. Thing is it is packaged in 3 seperate boxes now, you buy the inside for $34.99, the outside for $34.99, and the holster for $15.99 or $69.99 on Otterbox site for whole set. I will try GPS today without case and see if that's the problem.
Here are some pics of how they are packaged now
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That's ridiculous! Why separately? You can't use the cover without the inner hard shell so that makes no sense. Thanks for the heads up I did see the cool color combos coming soon

brittoking said:
That's ridiculous! Why separately? You can't use the cover without the inner hard shell so that makes no sense. Thanks for the heads up I did see the cool color combos coming soon
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I suppose otterbox is leaving it to the consumer to pick the colors they want or if you damage just the two or inner she'll you can replace just that part. I still find it ridiculous that I paid 74$ for just the case with no holster and that black was the only option.

AndroiderM said:
I have had no problems with my GPS getting a lock and keeping it when using waze or google maps. I received my Otterbox Defender 2 days ago and everytime I use the phone to navigate it constantly loses signal and has to relocate itself on the map. This is very annoying especially considering I've just moved and use navigation quite a bit. I have location set to high accuracy and also have tried toggling wifi on an off to see if it makes a difference. It loses location roughly every 30 secs to a minute. Could this be the case or the phone. I did not have his problem before case but never had problem on previous phones in defender case.
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That's interesting because I just started noticing this weekend that my phone has been doing that as well. Would find a lock no problem at first but can't maintain that lock. The GPS icon would disappear and then restart again after a few seconds to try and find a lock. Would happen every few minutes or so. The thing is, I don't have a case for my phone yet.

Malaranu said:
That's interesting because I just started noticing this weekend that my phone has been doing that as well. Would find a lock no problem at first but can't maintain that lock. The GPS icon would disappear and then restart again after a few seconds to try and find a lock. Would happen every few minutes or so. The thing is, I don't have a case for my phone yet.
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I have since tested the phone without the case and have the same results lose of GPS lock. Everything has worked fine since Oct 15th and now this. It is past the 14 day return period now so I wold have to make a warranty replacement. At this point idk what to do wait for OTA update and ope it fixes it or return phone

I've seen some other threads where people installed apps that use GPS navigation then navigation on maps became spotty. Do you have another GPS app running?
Sent from my Note 4

I just bought the Otterbox Commuter. I will try the GPS and report back. I hope the GPS is better than the Note 3 (which was terrible )

frellingfrakker said:
I've seen some other threads where people installed apps that use GPS navigation then navigation on maps became spotty. Do you have another GPS app running?
Sent from my Note 4
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Not really sure. In my situation, I only have Google Maps and Ingress. It's weird because it just suddenly started happening. Either that or I haven't noticed it before until now. I tried booting the phone in safe mode to see if it still happens and it does. Probably my next step will be factory resetting and seeing what is going on.

AndroiderM said:
I have since tested the phone without the case and have the same results lose of GPS lock. Everything has worked fine since Oct 15th and now this. It is past the 14 day return period now so I wold have to make a warranty replacement. At this point idk what to do wait for OTA update and ope it fixes it or return phone
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So I found out something interesting. I did some research and think the GPS issue may be related to the SIM Card. I was reading the Note 3 thread on the AT&T forums and saw that some people had luck replacing their SIM Card and having the issue fixed. Funny thing is, this problem is happening with other phones too, not just Note 3 or Note 4. So I tried removing the SIM Card completely and walked around for about 10 minutes. GPS did not lose lock nor shut down and restart. When I put my SIM Card back in, the GPS lost lock and shut down/restarted within the first 3 minutes.
I wonder what is causing the issue. Its curious how the GPS and the Sim Card are related in some way. I will probably go to the AT&T store and try to swap out the SIM Card and see if this may resolve the problem. I'll report back once I get that done later today and see if it fixes the issue.

I can confirm 100% issues with GPS on my AT&T Samsung Galaxy Note 4. I bought it Sunday (12/28/2014) and noticed instant GPS inaccuracies, teleporting, not updating correct route information, etc. I got home, OTA'd, tried again the next day, same issues. Took it into AT&T yesterday (12/30/2014), guy instantly swapped, I stood right there and showed him exactly what was happening on the brand new,fresh out the box phone. "Hmmm, I'd give it a couple of days to.....uhhh.....calibrate, then bring it back if it doesn't work." Screw that, wtf is going on? Why do a select few of us have the problem and why does it continue to happen to the same people?
In another forum, a guy took his back not 1, not 2 but 3 TIMES, same gps issues everytime......... Add me to the list of people who've had multiple phones and the same gps issues. SIM related????? Maybe? I can't have another phone, I absolutely love this thing.
**EDIT** Had a Note 2 for close to 3 years, not one GPS problem.

Related

p600 wifi turning off on of on off on....

Ok this started last night, tablet has been working flawlessly for the last 6 months or more.
What happened was, I wasn't able to use the Internet. Just wasn't working. And every 20 seconds or so it would flash up at the bottom of the screen "connected to (my router)".
So I turned wifi off and on, which usually fixed connection issues, but didn't help. I also restarted router, even though my computer and my phone isn't having any issues.
So then I went to the wifi settings screen to see if there was any way to reset networks. What I saw was this:
If i turn wifi toggle on and watch the screen, it would scan for networks, find the list... Couple seconds pass... Then the toggle would switch itself off and back on! And then it would start looking and finding networks again, and then off and on, and etc etc.
I have tried a factory reset and cache reset.
I have also downloaded the 4.4.2 stock rom and installed using odin for a totally new install.
Still does it.
Any suggestions? Seems very strange. It's under warranty but it seems like an odd hardware fault, seems more like software but I dunno.
Help me xda, you're my only hope.
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
nirurin said:
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
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Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Keks1234 said:
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
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Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
nirurin said:
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
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yeah sorry to be the one to tell you this is a faulty device but it seems like this unit ain't free of errors and there quality control is somewhat sketchy.
Which android version are you running? I am asking because I run kitkat and also have relatively ****ty battery life. I use it for university so I have the screen on and write notes during lectures. Usually it lasted 7-8hours but for about a week or two it now only lasts 4-5 hours of screen time which is really ****ty.
I read somewhere that this might be a motherboard issue and if it is it might be somewhat corellated to our wifi problem. In my case they replaced the wifi module and gave me back my "old" device but this is having bad battery life so I am thinking about sending it in (again). I did however root so I would have to make use of the warranty provided by the seller, not samsung itself, since my knox is tripped.
(in Germany the sellers also must provide 6months - 2 years of warranty and there was a judgement in Europe that rooting must not have any influence on wether your device still is under warranty or not. sadly this only applies to the warranty provided by the seller, not the manufacturer)
Is your BT on and are you connected to a 2.4 GHZ network?
If so, turn off BT
I get random WiFi disconnects and reconnects from 2.4 GHZ networks when BT is on but not connected. Though, Ive never noticed the wifi switch going off and on.
I am running 4.4.2 or whatever, kitkat anyway.
Bluetooth is off, I never use it on my tablet. I dunno what network type I'm running, might be N or might be B/G, but whatever it is it what it has been for months as I havent changed any router settings lately.
I have restarted the router twice already in case this was a network problem, but the network wouldn't cause the wifi to toggle off and on, it would just cause disconnects etc. Least I assume so. I may try this just in case but like I said the network type hasn't changed lately
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
nirurin said:
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
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I had mine replaced as well but dont remember wether I got a new one or just my old one repaired... should have written down the IMEI I guess :-/
you're from Bristol, don't the EU rights apply there? If so your retailer should be obliged to replace or repair the device.
http://forum.xda-developers.com/showthread.php?t=1998801
Anyways my replacement was done through Samsung and it took 6 days. But then again idk differences between UK and Germany...

Must have gotten a dud. Any ideas?

I ordered the Zenwatch during those few hours they were first available online at best buy. I picked it up yesterday and only have a few days left before I need to return my Sony Smartwatch 3. I want to decide between the two, and was leaning towards the Zen because of aesthetics and I actually like the charging cradle design.....
BUT, this watch lags like crazy and then freezes completely within a few minutes of booting. Even the very first time I turned it on, it took forget to register what I had selected for language. After rebooting, I got past that and it eventually installed a software update. Unfortunately, that didn't seem to help.
After 1 or 2 cycles of dimming the screen and being woken up, the watch freezes. The phone still thinks it is connected and I can feel it vibrate when swiping down to mute/unmute, but the graphics are frozen. The side drawer doesn't activate and the only way to shut it down is to hold the power button for 10sec or so.
I've done multiple "resets" on the watch and repaired the phone, but it keeps acting the same. Is there a hard reset for this watch? Anyone else experience this?
I'd exchange it at best buy but of course they are sold out so who knows how long before they can exchange it.
This happened to me when I had the 360. It froze when I was trying to turn it off. I eventually got it off, just like you did. It never responded the same afterwards. It would freeze at random times. I assumed it was the TI processor in the 360, but I hope this is not something to expect with AW. I took mine back to BB and got a refund so I could get this watch. I hope this is an isolated event.
All the reviews have been stellar and people have seemed happy even on the fortune, so I'm sure this is isolated.
I wonder if there is a way to reload the system software from the computer to the watch? Best buy is a no-go at this time. Sold out and unable to help aside from returning and refunding it.
Sent from my VS985 4G using Tapatalk
Based on the tracking status, I should get mine tomorrow. I'll let you know if I experience any funny business when I get mine up and running. Good Luck.
I really haven't noticed any significant lag. It's initially unresponsive sometimes which I attribute to an overly conservative cpu governor, but otherwise it's a pleasant experience.
I've had mine for almost a week now and definitely haven't seen those problems. There were updates to both the watch and phone app soon after starting up. Maybe you got a bad load on one of them. Have you tried the 'Resync apps' option from the Android Wear (Phone) settings menu? Have you tried the full factory reset of the watch? If so, sounds like dud might be the case. If of any significance, I'm connecting via a stock Sprint HTC One Max.
Yes, the watch did an update after the first successful boot, but it was laggy and had frozen during the language setup even the first time. I've done multiple factory resets to no avail, but it does not repeat the update with that (though it does require pairing to the phone again).
I wish I could manually reload the watch system software. I'm new to Android wear rooting,etc. Is it possible to manually completely reload the system software?
Yes, I've also tried the resync apps and have the latest phone software as well...
Sent from my VS985 4G using Tapatalk
I would maybe try once with a different phone then call it a dud. I don't know enough about it either to go deeper than that.
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
albertdc said:
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
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I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
Battery Drain
djkinetic said:
I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
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Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
BretskiSmith said:
Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
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I sent mine in cuz it wouldn't turn on. I received an RMA, shipped it to them and they had it back to me in less than a week.

Random rebooting?

My White Note 4 has been randomly rebooting, maybe once every couple days, for the last couple weeks. It gives no indication that it is about to do it (lagging up, freezing ect) it just literally goes black and reboots. It doesn't matter if what I'm doing either btw, has happened while internet browsing, using facebook, checking email and so on.
Anyone else having this issue?
I also noticed that my battery life isn't nearly as good as my wifes white note 4 even though we have the same setting on/off ect.
Do I have a bad unit? If so, will Verizon replace it? How would I go about getting them to replace the phone?
It's starting to get pretty annoying.
Thanks
Call ? up verizon tech support tell them the problems your having they more then likely will run ? some diagnostics and if they cant find the problem they will send you out another device more then likely refurbished just the unit no battery no back door etc ..but ive sent through the same thing with my note 3 and the refurbished unit worked better then my original one its worth a shot
waco2hot33 said:
Call ? up verizon tech support tell them the problems your having they more then likely will run ? some diagnostics and if they cant find the problem they will send you out another device more then likely refurbished just the unit no battery no back door etc ..but ive sent through the same thing with my note 3 and the refurbished unit worked better then my original one its worth a shot
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yeah, there may even be some advantage to a refurbished/certified like new device. They actually check these devices individually to assure they function as they should. Granted, the issue you're expereincing wouldn't likely be picked up in their short test.
I have not experienced the issues you mentioned, OP.

Touch screen issue + ATT OMGWTF!

So I have had my Note 4 for roughly two months.
The day I received the phone, I went to walmart to get a really crappy screen protector just until I could get through the days of me not ordering one. I didn't even touch the screen until I had it on. (I am weird like that).
The device had some touch lag issues that I chalked up to walmart quality ( Get what you pay for ). I thought nothing else of it. Over the past two weeks it has gotten worse. Symptoms included: phantom touches. Like pulling down the notification bar would always open my weather widget. Then moved the widget to another screen. It would open the app below. The notification bar would operate hesitantly but still pull down. Then the widget would pop up over it (or whatever app at the time). When inside any apps or with a browser open, it would always constantly click links/whatever. For example: Chrome browser would open about 20 tabs. So I would kill the running tasks ( It would take a minute because everything was lagged down by crazy ghost phone ) then it would work until I opened a browser again. Other miscellaneous lag issues with the touch screen as well. Nothing major on the swiping lag. I figured it was part of the 4.4.4 update
So I finally get a nice shiny decent protector. When I take off the crap one, I decided to test the screen. So I clean the screen and take off the case. (I don't know, I just always take off the case when I am about to put on protectors)
Exact same issues before and after the screen protector removal. I then proceeded to do a factory reset. Still same issue. I clean the app cache, still the same issue. toggled the touch screen sensitivity to the ultra sensitive and same issues. Switched it back, same issues. I tried using Nova launcher instead of the TW.
I contact AT&T support via phone at this point. Very nice lady, she apologizes and says her display recommends what I have already done and maybe an ATT authorized store would help. So I figure, why not, eye exam is a year or two behind and at&t is right next to the place.
Go to the AT&T store ( Authorized dealer ). Walk in, a real douchebag individual finally talks to me after I approach him ( And I joke you not, first time ever I saw that store have no customers. All the employees are playing angry crush or candy birds on their tablets/phones ) I explain the issues and what I tried. He did not look at my phone/pull up my account/or anything. He simply said " You will have to call at&t " and he writes down the number. All this after I told him I had recently done that.
So anyways, by the time I got home it was late so I did one of those tech chats. He explains I have done everything right and he will process an exchange. Very nice guy, I was irritated at this point to a certain degree and he dealt with me professionally and calmed me down. I apologized 28 times ish. lol. He did ship me a free microcell tower as well.
I have not seen this issue posted. So just be aware of a possible issue like this.
I work for att, call warrenty, it's covered, 1 800 801 1101
kenscivic said:
So I have had my Note 4 for roughly two months.
The day I received the phone, I went to walmart to get a really crappy screen protector just until I could get through the days of me not ordering one. I didn't even touch the screen until I had it on. (I am weird like that).
The device had some touch lag issues that I chalked up to walmart quality ( Get what you pay for ). I thought nothing else of it. Over the past two weeks it has gotten worse. Symptoms included: phantom touches. Like pulling down the notification bar would always open my weather widget. Then moved the widget to another screen. It would open the app below. The notification bar would operate hesitantly but still pull down. Then the widget would pop up over it (or whatever app at the time). When inside any apps or with a browser open, it would always constantly click links/whatever. For example: Chrome browser would open about 20 tabs. So I would kill the running tasks ( It would take a minute because everything was lagged down by crazy ghost phone ) then it would work until I opened a browser again. Other miscellaneous lag issues with the touch screen as well. Nothing major on the swiping lag. I figured it was part of the 4.4.4 update
So I finally get a nice shiny decent protector. When I take off the crap one, I decided to test the screen. So I clean the screen and take off the case. (I don't know, I just always take off the case when I am about to put on protectors)
Exact same issues before and after the screen protector removal. I then proceeded to do a factory reset. Still same issue. I clean the app cache, still the same issue. toggled the touch screen sensitivity to the ultra sensitive and same issues. Switched it back, same issues. I tried using Nova launcher instead of the TW.
I contact AT&T support via phone at this point. Very nice lady, she apologizes and says her display recommends what I have already done and maybe an ATT authorized store would help. So I figure, why not, eye exam is a year or two behind and at&t is right next to the place.
Go to the AT&T store ( Authorized dealer ). Walk in, a real douchebag individual finally talks to me after I approach him ( And I joke you not, first time ever I saw that store have no customers. All the employees are playing angry crush or candy birds on their tablets/phones ) I explain the issues and what I tried. He did not look at my phone/pull up my account/or anything. He simply said " You will have to call at&t " and he writes down the number. All this after I told him I had recently done that.
So anyways, by the time I got home it was late so I did one of those tech chats. He explains I have done everything right and he will process an exchange. Very nice guy, I was irritated at this point to a certain degree and he dealt with me professionally and calmed me down. I apologized 28 times ish. lol. He did ship me a free microcell tower as well.
I have not seen this issue posted. So just be aware of a possible issue like this.
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Dont ever, ever, evereverevereverevereverever go to an "authorized reseller." They are sales only, generally wont help you, and certainly CANT do any actual warranty service. You can go to an ATT corp store, and they will likely be nicer, but they will also refer you to the warranty hotline OR a service store if your town has one.
Couple ppl having similar touchscreen issues.
http://forum.xda-developers.com/showthread.php?t=3005214
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
You need to go to a corporate store, not a reseller.
The number I posted earlier is our warrenty hotline, if you have had your phone for more than 14 days don't go to a store at all, typically it's outside the return period and they won't help, most people I work with have no clue about things like this and just assume you broke it, 80% of the time that's true, so save yourself some time just call the number I posted earlier
My phone works great..never an issue it is perfect!!! OMGWTF ATT never had such a great phone.....seriously. it is perfect..but with every single item u ever buy there is a chance you got a bad one..blame att? Think not..they didn't make it.
Sent from my SAMSUNG-SM-N915A using XDA Free mobile app

General Well my Pixel 6 Pro died after 2 weeks

I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
Velrix said:
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
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Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Morgrain said:
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
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Click to collapse
Not unlocked, its been in a case 100% of the time since I have had it and hasn't really been "dropped" on anything other than my bed. I'm in SC/USA so its not exactly the hottest or coldest of environments so pretty average same for humidity.
roirraW edor ehT said:
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
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It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
That sucks. Hope it all goes smoothly
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
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I hear ya. We look forward to your report.
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
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Click to collapse
Bummer, but they owe you a new one and then some!
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
miravision said:
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
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Click to collapse
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
Velrix said:
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
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Click to collapse
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
Morgrain said:
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
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Click to collapse
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
Velrix said:
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
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Well it doesn't sound like any sort of extreme use case, so the phone definitely mustn't die in that scenario.
Just to gauge the customer care response times, have they given you an ETA?
miravision said:
Just to gauge the customer care response times, have they given you an ETA?
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Click to collapse
45 mins or so waiting in chat, they shot an email over to me pretty quick but still no shipment notification. It is supposed to be landed tomorrow or the 17th.
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
miravision said:
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
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Click to collapse
I did advance replacement which means they are shipping a new phone. If had sent it in I am sure they could have easily done that but we shall see.

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