Touch screen issue + ATT OMGWTF! - AT&T Samsung Galaxy Note 4

So I have had my Note 4 for roughly two months.
The day I received the phone, I went to walmart to get a really crappy screen protector just until I could get through the days of me not ordering one. I didn't even touch the screen until I had it on. (I am weird like that).
The device had some touch lag issues that I chalked up to walmart quality ( Get what you pay for ). I thought nothing else of it. Over the past two weeks it has gotten worse. Symptoms included: phantom touches. Like pulling down the notification bar would always open my weather widget. Then moved the widget to another screen. It would open the app below. The notification bar would operate hesitantly but still pull down. Then the widget would pop up over it (or whatever app at the time). When inside any apps or with a browser open, it would always constantly click links/whatever. For example: Chrome browser would open about 20 tabs. So I would kill the running tasks ( It would take a minute because everything was lagged down by crazy ghost phone ) then it would work until I opened a browser again. Other miscellaneous lag issues with the touch screen as well. Nothing major on the swiping lag. I figured it was part of the 4.4.4 update
So I finally get a nice shiny decent protector. When I take off the crap one, I decided to test the screen. So I clean the screen and take off the case. (I don't know, I just always take off the case when I am about to put on protectors)
Exact same issues before and after the screen protector removal. I then proceeded to do a factory reset. Still same issue. I clean the app cache, still the same issue. toggled the touch screen sensitivity to the ultra sensitive and same issues. Switched it back, same issues. I tried using Nova launcher instead of the TW.
I contact AT&T support via phone at this point. Very nice lady, she apologizes and says her display recommends what I have already done and maybe an ATT authorized store would help. So I figure, why not, eye exam is a year or two behind and at&t is right next to the place.
Go to the AT&T store ( Authorized dealer ). Walk in, a real douchebag individual finally talks to me after I approach him ( And I joke you not, first time ever I saw that store have no customers. All the employees are playing angry crush or candy birds on their tablets/phones ) I explain the issues and what I tried. He did not look at my phone/pull up my account/or anything. He simply said " You will have to call at&t " and he writes down the number. All this after I told him I had recently done that.
So anyways, by the time I got home it was late so I did one of those tech chats. He explains I have done everything right and he will process an exchange. Very nice guy, I was irritated at this point to a certain degree and he dealt with me professionally and calmed me down. I apologized 28 times ish. lol. He did ship me a free microcell tower as well.
I have not seen this issue posted. So just be aware of a possible issue like this.

I work for att, call warrenty, it's covered, 1 800 801 1101

kenscivic said:
So I have had my Note 4 for roughly two months.
The day I received the phone, I went to walmart to get a really crappy screen protector just until I could get through the days of me not ordering one. I didn't even touch the screen until I had it on. (I am weird like that).
The device had some touch lag issues that I chalked up to walmart quality ( Get what you pay for ). I thought nothing else of it. Over the past two weeks it has gotten worse. Symptoms included: phantom touches. Like pulling down the notification bar would always open my weather widget. Then moved the widget to another screen. It would open the app below. The notification bar would operate hesitantly but still pull down. Then the widget would pop up over it (or whatever app at the time). When inside any apps or with a browser open, it would always constantly click links/whatever. For example: Chrome browser would open about 20 tabs. So I would kill the running tasks ( It would take a minute because everything was lagged down by crazy ghost phone ) then it would work until I opened a browser again. Other miscellaneous lag issues with the touch screen as well. Nothing major on the swiping lag. I figured it was part of the 4.4.4 update
So I finally get a nice shiny decent protector. When I take off the crap one, I decided to test the screen. So I clean the screen and take off the case. (I don't know, I just always take off the case when I am about to put on protectors)
Exact same issues before and after the screen protector removal. I then proceeded to do a factory reset. Still same issue. I clean the app cache, still the same issue. toggled the touch screen sensitivity to the ultra sensitive and same issues. Switched it back, same issues. I tried using Nova launcher instead of the TW.
I contact AT&T support via phone at this point. Very nice lady, she apologizes and says her display recommends what I have already done and maybe an ATT authorized store would help. So I figure, why not, eye exam is a year or two behind and at&t is right next to the place.
Go to the AT&T store ( Authorized dealer ). Walk in, a real douchebag individual finally talks to me after I approach him ( And I joke you not, first time ever I saw that store have no customers. All the employees are playing angry crush or candy birds on their tablets/phones ) I explain the issues and what I tried. He did not look at my phone/pull up my account/or anything. He simply said " You will have to call at&t " and he writes down the number. All this after I told him I had recently done that.
So anyways, by the time I got home it was late so I did one of those tech chats. He explains I have done everything right and he will process an exchange. Very nice guy, I was irritated at this point to a certain degree and he dealt with me professionally and calmed me down. I apologized 28 times ish. lol. He did ship me a free microcell tower as well.
I have not seen this issue posted. So just be aware of a possible issue like this.
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Click to collapse
Dont ever, ever, evereverevereverevereverever go to an "authorized reseller." They are sales only, generally wont help you, and certainly CANT do any actual warranty service. You can go to an ATT corp store, and they will likely be nicer, but they will also refer you to the warranty hotline OR a service store if your town has one.

Couple ppl having similar touchscreen issues.
http://forum.xda-developers.com/showthread.php?t=3005214
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

You need to go to a corporate store, not a reseller.

The number I posted earlier is our warrenty hotline, if you have had your phone for more than 14 days don't go to a store at all, typically it's outside the return period and they won't help, most people I work with have no clue about things like this and just assume you broke it, 80% of the time that's true, so save yourself some time just call the number I posted earlier

My phone works great..never an issue it is perfect!!! OMGWTF ATT never had such a great phone.....seriously. it is perfect..but with every single item u ever buy there is a chance you got a bad one..blame att? Think not..they didn't make it.
Sent from my SAMSUNG-SM-N915A using XDA Free mobile app

Related

[Q] Strange screen issue

I have been having an issue with my screen. Randomly the screen will become unresponsive. I will be playing a game or something and the screen will not respond to my presses, even the buttons at the bottom dont work. If I hit the power button to turn off the screen and wait a second it will become responsive again. This happens while the phone is in my hands so I dont think it is the grounding issue. The other strange thing is sometimes like if I am typing a text it will start doing things on its own like typing a bunch of random letters and such. Or if I am on the homescreen it will try and resize widgets and slide to the next screen.
Anybody come across this issue or know what I can do to fix it? I am running Cyanogen right now but it happened on Fresh as well all with the stock kernels.
Thanks
Yes, I have that issue as well... When I first got the phone it was a rare occurrence, but over time it seems to have gotten worse and worse. It always seems to be worse if it's plugged into the charger, too.
I decided to do something about it today, so I just flashed the stock (rooted) Sprint OTA on it, and am planning to take it to the Sprint store to see if they will replace it under warranty if I can demonstrate the problem.
I'm heading there now. When I get back, I'll post what they say about it here.
Just got back from the Sprint store...
The technician spent about 20 minutes looking at my phone, then returned it to me saying "You're right, that's pretty annoying." and said that they would replace it under warranty for free. He ordered one and said I could come get it on Monday. I know I'll get a refurbished phone, but I figure a refurbished phone that works is better than a new phone that doesn't.
It would seem that it's a hardware problem, and you'll probably also have to get yours replaced, too.
ah bummer, thanks for posting that at least now I know. I just need to figure out how I can make the issue occur so I dont waste my time at the sprint store.
Just an update, they replaced the phone and I have not seen this issue since. I've nandroided the fresh rom I was using before back onto the phone, so it is definitely a hardware issue. Just take the phone into a service center and get them to exchange it and you should be good.
Sent from my PC36100 using XDA App

[Q] Droid Incredible gets hot and keeps rebooting..

My phone is not rooted. In the last month or so, my phone would all of a sudden reboot itself while I was in the middle of an app, surfing the web, using the navigation, or downloading/updating an app from the market. I also notice when this happens that the battery feels very warm, like its overheated. I have checked online and get conflicting answers. What could be the cause of this? I want to know if there is a solution before I take the phone in to Verizon. It has also happened once or twice in the middle of the call. Your input is appreciated.
imahatman said:
My phone is not rooted. In the last month or so, my phone would all of a sudden reboot itself while I was in the middle of an app, surfing the web, using the navigation, or downloading/updating an app from the market. I also notice when this happens that the battery feels very warm, like its overheated. I have checked online and get conflicting answers. What could be the cause of this? I want to know if there is a solution before I take the phone in to Verizon. It has also happened once or twice in the middle of the call. Your input is appreciated.
Click to expand...
Click to collapse
This has happened to me. I'm not sure what causes it, faulty something somewhere. If you monitor your temps, you'll find it always reboots around the same temperature.
Easy solution though.
Take it into a Verizon store. Tell them your problem. They'll ask you to reproduce it for them.
The easiest way: proceed to surf like a maniac. (I just refreshed the main full page of engadget and whatnot)
After they see it, they'll send you a new one. And that 30 day thing doesn't matter. A different warranty, manufacturer's warranty covers things for a year.
Sent from my Incredible using XDA App
I had this problem as well. I called Verizon and explained the problem. I was asked to attempt a factory reset, and before I could, the phone shut off and started to reboot. The rep told not to bother and sent me a replacement which I received the next day. The call lasted maybe 5 minutes...
Sent from my ADR6300 using XDA App
Thanks for the input
Thank you for the input and suggestions. I called Verizon and they said they will send me a reconditioned phone today. I don't qualify for a 'new' one, even after the fuss I made. Hopefully, I won't have the problem again. The rep also mentioned that it is perhaps not wise to use the phone as a primary source to surf the internet because it is not designed to be able to handle all the data, etc and the reason why it reboots is because its a safety issue with the phone. When it gets overworked it needs to restart.
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
imahatman said:
Thank you for the input and suggestions. I called Verizon and they said they will send me a reconditioned phone today. I don't qualify for a 'new' one, even after the fuss I made. Hopefully, I won't have the problem again. The rep also mentioned that it is perhaps not wise to use the phone as a primary source to surf the internet because it is not designed to be able to handle all the data, etc and the reason why it reboots is because its a safety issue with the phone. When it gets overworked it needs to restart.
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
Click to expand...
Click to collapse
That rep is wrong. This is a SMARTPHONE. Why else did we buy it but to be able to surf when we want? Under normal temps, like, under 100 degrees, it might get hot, but it shouldn't reboot.
It's a hardware issue.
I personally went on a trip to New York where the outside temperature was over 100 degrees (hottest summer ever I'm told) and I had no problems with my refurbed phone.
And you shouldn't be getting a refurb, it should actually be a "CLNR," which stands for Certified Like-New Replacement.
So don't jump ship quite yet
gmichaelow said:
That rep is wrong. This is a SMARTPHONE. Why else did we buy it but to be able to surf when we want? Under normal temps, like, under 100 degrees, it might get hot, but it shouldn't reboot.
And you shouldn't be getting a refurb, it should actually be a "CLNR," which stands for Certified Like-New Replacement.
So don't jump ship quite yet
Click to expand...
Click to collapse
Props on both of those statements. I've mentioned before in other posts I'm an in-store technician and sometimes (not my coworkers, I think I have them pretty up to date) other technicians talk out of their ass. Gmichael is right, it's a CLNR, and if you compared that to a "brand new" phone out of a box you could not tell the difference, and if you said you can you'd be lying to me. The warranty still stands, and typically the ESN or certain parts will be recycled to reduce waste. It's not like you're getting some dinged up phone with someone else's fingerprints and cheek smudges on the screen.
Just out of curiosity you said you have your phone rooted, do you overclock at all? I found that when I overclocked the processor and got a few things running at one time the phone would warm up and lock up for a second then do a reboot. Even when I'm not doing that though the phone will get pretty warm while doing some really processor intensive things, especially while on a charger.
imahatman said:
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
Click to expand...
Click to collapse
LOL at this statement btw. Not to be too much of a fanboy, but I've used an iPhone before and I cannot figure out what the big deal is about it. As far as I'm concerned this phone SMOKES the iPhone. Not even on the same planet.
Even, my phone heats up and reboots while using over 3G. Also battery gets heated while using navigation, playing games etc. I’m on Stock Gingerbread ROM, with S-Off, rooted and on gingertiny Kernel. I tried using the phone after swapping battery with OEM battery of a fellow Dinc user and also 3500 mah battery but the problem still persists. I’m located in India and using the phone on Reliance Network. What could be the cause of this? Kindly help me with some solution..

My E4GT started smoking today

I was dropping my dad off at the airport in Canada and right when I cross the border we started smelling something like burning rubber. We drove 10 ft., paid the toll, and right after the smell got heavier and I saw smoke come from the phone. I immediately turned the phone off and checked for any burn marks, but found none. Pandora also froze and stopped playing music during this time. I had international roaming turned off, but I really hope Sprint and Samsung's way of preventing unwanted roaming doesn't involve combusting the phone. Yesterday, my entire screen turned yellow, out of the blue. I don't know if the two issues are related, but it seems like something's not right with my phone. The screen went back to normal after I turned it off and on, but that was an odd issue.
I just got home, re-flashed the stock EG30 kernel (I was using the stock EK02 kernel for about 2-3 days, it was during this time that I had the yellow screen and smoke), but I'm kind of paranoid about leaving the phone on. Since there's no physical damage to the phone, what are the chances that Sprint will replace my phone if I walk into a store? I leave my phone in the car when I go work out and I really don't want to walk out one day to see my car on fire.
Something tells me if you told sprint your phone started smoking and now doesn't work properly they would most likely replace it.
Sent from my SPH-D710 using XDA App
I took my evo back to fix my power button and they gave me a brand new one, I had stock rom but had s-off
Sent from my SPH-D710 using Tapatalk
Alright, I flashed everything back to complete stock. Wiped all the data on my phone and packed it up. I'll stop by the Sprint store first thing tomorrow and see about getting it replaced. Should make for an interesting conversation, at the least.
Smoking Epic Touch is a recent upgrade which came via OTA. Many people complained our phones weren't exploding like the new iPhone 4S so Samsung threw a quick patch together.
I'll give it to Apple, they definitely beat Android to the punch on the newest smartphone feature, "explodiness."
sauce: http://www.telegraph.co.uk/technology/apple/8922888/Exploding-iPhone-investigated.html
open the back cover, your battery might have some burn marks lol
Always look at battery temps if you are able. A quick one is Android Assistant. Ive hit 52C (125F) on my Epic and Epic Touch without smoking... so yours must've been quite a bit hotter.
expertzero1 said:
open the back cover, your battery might have some burn marks lol
Click to expand...
Click to collapse
There are no burn marks of any kind.
I just got back from the Sprint store and am unsatisfied with how things turned out. After waiting for 20-30 minutes I got a tech to look at the phone. After another 20 minutes, he came back and said that he took it apart and found no burn marks--which I don't disagree with since I turned the phone off at the first sign of smoke and checked for burn marks, myself. The next part is what had me scratching my head. He then proceeded to tell me that he 'cleaned' the phone and handed it back to me telling me that it's good to go and that I should "try to avoid making it hot". Haha, what? I was listening to Pandora with nothing else running on a stock (not overclocked) kernel, if the phone got hot enough to smoke from this what can I do that's not going to make it smoke again? This is where I became baffled. I just told you I saw the phone smoking yesterday and that the screen was acting up the day before that and you think using some rubbing alcohol or compressed air makes the phone safe to use again?
I asked to speak to the manager and after some talking she said that because I didn't have the extended warranty I'd need to pay $35 for a reconditioned phone. I declined as I expected them to just replace the phone.
I don't think that the manager or the tech were completely in the wrong to handle the situation the way that they did since there was no physical proof that the phone did indeed smoke. That being said, given that the phone showed no signs of physical damage (which the tech confirmed) and that it seemed to be working fine, wouldn't it have been better of them to save face and just replace my phone with no charge? It's entirely possible that I could be lying about the phone smoking, but if that were the case wouldn't something else be up? Why would I go out of my way to try and replace a phone that's working correctly? It's not like I wanted a different model phone, either. I just wanted a replacement GS2.
Sigh. I'm going to contact sprint customer support and explain the situation to them and see if they can give me a different answer. If that doesn't pan out I'll try contacting Samsung. Regardless, my opinion of Sprint has dropped a great deal.
EDIT: I just got off the phone with Sprint and the CSR waived the $35 fee. I'll pick up the replacement later today. Well, the CSR brought my opinion of Sprint right back up.
Check this out
http://tinyurl.com/7orbabm
.: sent from my Samsung Galaxy S II Epic 4G Touch :.
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
squshy 7 said:
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
It seems fair to me as well. I pay it on both of my phones. When I had my Epic, I had a screen go bad and they not only replaced the screen, they Also replaced the keyboard and battery cover. It was like a brand new phone. I also got my Nexus wet and the camera broke. I called and they said to just bring it in. I don't know how it is when you don't pay the $8 a month but they always take care of me without any hassle. I will always pay it just because it makes things go so smooth if I have a problem
Sent from my SPH-D710 using xda premium
With regards to the replacement fee: I've been a cell phone user for close to a decade and I've never had a phone die on me, let alone begin smoking on me. So I have no prior experience dealing with replacing phones with manufacturer defects. After this experience though, I do have a new understanding of the process by which cell phones are replaced, so I won't be surprised by the fee the next time something like this happens and I go to a Sprint store, instead of the manufacturer, to remedy the situation.
Regardless, Sprint's over the phone customer service reps exceeded my expectations--they were friendly and quickly resolved the issue without making a big deal out of it, which I greatly appreciated.
I didn't get the replacement when I walked into the store, they told me they'd mail it to my house and that it'd arrive in about 2 business days. I'll post a final update after I receive the replacement.
I got the replacement re-certified phone today. It looks new, came in a generic box with no accessories. They didn't include a new battery, though. Which, I think, may have a chance of being the reason the phone was smoking in the first place.
Regardless, the phone seems to work fine. I'll use it completely stock for a few days to make sure everything's ok.
looks like ur phone needs an intervention
My ET4G smokes all the time but I think it has to do with the blazing fast 3G speeds of 0.8Mbps down and 0.2Mbps up...
Sound like your phone may need a patch to fix it...
Sent from my SPH-D710 using xda premium

My now pitiful experience with the M8

I love this phone. It's sexy, fast, and did I say sexy? But I'm on my second one now. The first had five stuck pixels and the top was pealing off. This one has none of that, but the touch screen is bugged. If I touch the backspace key on the Google Keyboard, I'll hit P somehow then it will select something random on the screen. If I'm scrolling through the homescreen, an app will open out of nowhere. If I press the back button, it will register it as a slide all the way up the screen and open Google now. I don't know if this is software, but so far it looks like I'm going to have to get another M8. If that one has problems, I'm going to the S5, no matter how ugly and bloatware ridden it is. I can't believe I've gotten two lemons in a row.
On that note, does T-Mobile offer replacements 14 days after getting the replacement, or is it only 14 days after getting the original device? I unlocked the bootloader so I don't want to send it in to HTC.
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Mr Hofs said:
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Click to expand...
Click to collapse
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Gatortribe said:
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Click to expand...
Click to collapse
I had the phantom in the keyboard after installing insert coin 2.10 but after updating to 2.3.2 its all good, now the only thing that pisses me off is the whelp message on firewater s off lol :good::good:
Sometimes it makes me happy to live in "technology backwards Australia" (relatively). A year and a bit ago, my 1 year old son thought my HTC ONE X would look better in a bucket of water, maybe he was trying to make a boat.. It had been around 6 months since I had it, I don't get "insurance", IMHO, a scam for most cases over here. Drying it out with silca + rice, I got it going again except it wouldn't read the SIM card. I took it in one of the local carrier shops (Vodafone), we're discussing the possible costs, and she sees my "very colourful" ViperROM, naturally no Vodafone look or apps (LOL).
The girl says it will be "a cost involved" if I want HTC to examine + repair and/or replace phone yada yada. Memory says she said it was $50 to get HTC to look at the phone to let me know if it was repairable etc.. So, I say thanks, go home, look for Vodafone RUU. Go back to stock, go to the other shop, I talk about the phone not working, playing dumb. The attendant guy says "Ok, let see what I can do for you". He goes to a cupboard, finds a refurbished HTC ONE X, and swaps it over on the spot.. Yay for people who don't "dig deeper", as all the phone stuff was less than a day old, that kinda looks suss, unless factory reset would make the files have similar timestamps etc..
But meh, I got a new phone replacement basically, well I didn't have the POGO pins working so my cheap ebay powered case wasn't worth getting extra time, but that was ok, ROM improvements plus my own 10plus hours a day helping out some ROM + kernel devs suss out the battery, we were getting a "pretty good" daily use per charge as opposed to the start, plus I owned 2 or 3 Nexus 7s by then... heh.
And it was somewhat mind blowing walking past the phone shops with the wife+ kids seeing the M8 on release day, no "fanfare" or trying to show off the M8 as a great flagship, it was on display next to an iPhone 4 and a Note (2 or 3).. And then the S5 on it's release did get the little bit of extra 'showing off', but overall, to most ignorant people (non insult), they were just other phones there, well besides how most people know someone or have had a galaxy themselves so therefore may be drawn to that.
And I spent a bit of time at the carrier shops recently as my wife (plus myself) were able to get a new phone, which my wife did, I mainly was inquiring about cheaper or better plans of similar cost since I was happy with my G2. I get a date personally that I have to wait to get a new plan as Vodafone want to intice people to get new phones so they can finish their plans earlier than 'just' getting out of contract to another sim plan.
True to Murphey's law, my G2 got hosed that night, HAHA. Had one 'big death' like that, did the stuff needed to reload the phone with a tot file etc, but the EFS partiton was truly hosed. Baseband, simcard, wifi was truly dead on stock JB, Kitkat and various custom roms I installed that night. Next day, M8 baby!
I got a perfect unit.
Sent from my HTC One_M8 using Tapatalk

T-Mo G3 Problems? (Trying to get some D851 Specific Discussion)

So... over on the main G3 section, there's a lot of talk about several issues.
1) Phone randomly shutting down, or failing to come out of deep sleep (after overnight charging, for instance - but also at more random times). Often, folks are having to pop the batter to get it to come back to life.
2) Problems with using the headphone jack as an aux-output (for car or home stereo, as an example). There are glitches with the phone not realizing it's plugged into something, and glitches with the phone sending out dirty signals in between tracks (pops, crackles, etc), and with a buzz or hum in one side or another.
3) Problems with the phone becoming exceptionally warm. All phones get warm, but some users are reporting that their phones become extremely uncomfortable to hold, and simultaneously begin to have hardware problems (phone just dying completely, or screen flicker).
4) Those who have purchased multiple phones have reported issues with screen variances (some screens will appear warmer or cooler, more blue or more yellow), even with phones that were purchased from the same store on the same day. Some have reported needing to get a replacement phone and noticing this.
I'm curious about getting some discussion going here. Have any of you here had these problems with your D851 (T-mobile) G3's? have you had any major problems with your devices, or needed to get a replacement? Why? It seems like many of the problems are with the D855s, but I'm curious how many are truly affecting our D851s.
Thanks for the feedback!
TL/DR: What big problems have you had on T-Mo G3? Needed a replacement? Thnx!
My first G3 I bought on launch day from the t mobile store had overheating and rapid battery killing issues even after resets and doing everything from scratch. I swapped that one out yesterday and the second one I got was running good but then I ran into the headphone jax bug where it doesn't recognize the headphones being plugged in and after about 4 or 5 resets and wipes it finally starting working.... Right now I am debating if I should just get another G3 or what because the next one might have something else wrong lol.. I go to t mobile today so hopefully everything will go well.
Only one of those I've experienced is the problems with the aux jack
My G3 is perfect to the point I even recommend it to my girlfriend who ended up paying cash for one... Well with hers it wouldn't wake up from a deep sleep while charging and needed a battery pull. I'm definitely going to keep eye on that.
Haven't had any of the issues with mine. Although I just got it yesterday. It worked fine with headphones but haven't tried plugging into my truck yet.
Aux worked fine in my truck..
The only issue I have is the aux in my car. I turn on Bluetooth so I can still play music in my car. I'm ok but lg should definitely fix this.
Sent from my Nexus 7 using XDA Free mobile app
Hopefully won't get scolded because I already mentioned it in another thread... :/
- My first G3, an AT&T had an issue where knock on didnt work most of the time. Returned it and went to T-Mobile.
- My current T-Mobile version has display issues. Screen has an overall yellowish tint and has been getting worse by the day. The top right corner of my screen just started getting more discolored as well. My brightness is abnormal... it looks as if it goes to 150%, lol. Too bright even on 0%.
Went back to the store, after comparing my phone to the demo models and the salesmen's personal phones, mine was determined as defective. Was going to exchange and they went back to get one phone after another - all 3 that they opened had worse screens than mine. They think they may have gotten a bad batch and advised me to come back in a week when they hopefully get a shipment from a different batch. I dont feel like waiting a week and gambling again, so im going to return it for a full refund. Going to get an AT&T version and unlock it for T-Mobile.
Quick update to what I posted earlier... I went back to t-mobile to replace my 2nd G3 due to Aux port not working and they gave me a new one and I have to say that this is the best one i got screen wise. OMG its beautiful.... colors are balanced, temp of the screen is near perfect not to cold not to warm, sharpness yes its still crazy high but it doesn't have the blurry looking effect with text and certain apps and everything else seems to be working like it should be. Hopefully the 3rd device is going to be the charm if not then idk lol...
skyyrocket said:
Quick update to what I posted earlier... I went back to t-mobile to replace my 2nd G3 due to Aux port not working and they gave me a new one and I have to say that this is the best one i got screen wise. OMG its beautiful.... colors are balanced, temp of the screen is near perfect not to cold not to warm, sharpness yes its still crazy high but it doesn't have the blurry looking effect with text and certain apps and everything else seems to be working like it should be. Hopefully the 3rd device is going to be the charm if not then idk lol...
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Did you buy your device outright? I'm just switching to Tmobile, ordered my G3 online. And for now, I used their equipment payment plan. I'm gonna wait and see how bad the network is in my area. If I go for it, I'll be paying it off straight away. Just curious how Tmobile is about replacing devices that are defective. Are they pretty on top of it?
Or should I invest in some kind insurance? (actual insurance... uggghhh... or the Jump program (also doesn't appeal, but as flaky as these things have been, I'm worried))
DefinityX said:
Did you buy your device outright? I'm just switching to Tmobile, ordered my G3 online. And for now, I used their equipment payment plan. I'm gonna wait and see how bad the network is in my area. If I go for it, I'll be paying it off straight away. Just curious how Tmobile is about replacing devices that are defective. Are they pretty on top of it?
Or should I invest in some kind insurance? (actual insurance... uggghhh... or the Jump program (also doesn't appeal, but as flaky as these things have been, I'm worried))
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Yea I bought the device outright because I sold my S5 and I don't use jump since I switch phones a lot. As for insurance and defective devices I use Tmobile's just without jump and they are pretty good with swapping bad devices. My M8 had a network/sim issues they literally sent 5 M8's because the issue wasn't going away but they made sure the problem was fix lol. Even my S5 screen went bad and they had me a replacement device the next day... so I can't really say anything negative about there warranty/insurance polices. Even with the G3 they replaced the device as soon as i showed something was wrong with a brand new one in box
My opinion
skyyrocket said:
Yea I bought the device outright because I sold my S5 and I don't use jump since I switch phones a lot. As for insurance and defective devices I use Tmobile's just without jump and they are pretty good with swapping bad devices. My M8 had a network/sim issues they literally sent 5 M8's because the issue wasn't going away but they made sure the problem was fix lol. Even my S5 screen went bad and they had me a replacement device the next day... so I can't really say anything negative about there warranty/insurance polices. Even with the G3 they replaced the device as soon as i showed something was wrong with a brand new one in box
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Well.... Ive had my g3 since wednesday and yes the headphone jack works but this thing refuses to enter deepsledp for some reason...and im noticing some almost grayish lines behind text when I'm reading a webpage or text
@Eldartho well i would say get it replaced. I did notice the lines with one of the display units in the store. LG is very hit or miss with the displays on the G3.... My current replacment is saturated like my s5 out the box but my last one was dull like z2/z1 so the displays are going to be a raffle on getting the right one. As for the deepsleep that sounded like the problem my first device had and it would always stay hot and drain extremely fast
skyyrocket said:
@Eldartho well i would say get it replaced. I did notice the lines with one of the display units in the store. LG is very hit or miss with the displays on the G3.... My current replacment is saturated like my s5 out the box but my last one was dull like z2/z1 so the displays are going to be a raffle on getting the right one. As for the deepsleep that sounded like the problem my first device had and it would always stay hot and drain extremely fast
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For all I know it's an app but for some reason my Android os is running my battery down like crazy... Ugh.... Time to dig a little deeper
Eldartho said:
For all I know it's an app but for some reason my Android os is running my battery down like crazy... Ugh.... Time to dig a little deeper
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I guess I'm either the luckiest guy in the world when it comes to getting phones, or just not anal retentive enough. I've never had to return a phone due to the issues that people post on XDA. I guess I'm just really lucky.
Semantics said:
I guess I'm either the luckiest guy in the world when it comes to getting phones, or just not anal retentive enough. I've never had to return a phone due to the issues that people post on XDA. I guess I'm just really lucky.
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You are lucky, lol. Last 3 phones I bought from T-Mobile (M8, S5, G3) have all had to be exchanged due to hardware issues. Beginning to think they build the T-Mobile phones with bottom of the box parts, haha. To be fair though, I first bought the AT&T G3 and returned because Knock On wasn't working.
I bought mine off of swappa from a beta winner and it is perfect. Same with my s5. I am lucky x2 it seems
Sent from my LG-D851 using XDA Premium 4 mobile app
Is anyone else having issues with pressing the settings icon in the notification pull down?
I keep trying to press the top right gear but nothing seems to be happening.
Is there some setting I'm missing or it just not suppose to work that way?
Thanks
Has anybody else had "Cell Standby" high on the list of battery drain?
I have issues with the keyboard reverting back to the stock keyboard even though I was using Swype. I had to freeze the stock one to stop this. I also have some apps logging out occasionally.
Had the headphone jack issue ... Went to the store to exchange n it worked all of a sudden ....bought bluetooth headphone just in case lol got the LG tone pros

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