Problem with Fingerprint Scanner - Galaxy Tab S Q&A, Help & Troubleshooting

Hi T800 users,
I activated the fingerprint scanner about a week ago. It worked without any problems. Today I tried to unlock my tab but the scanner pad wouldn't accept my finger print anymore. I would get all sorts of messages like Swipe slower or Swipe faster etc. I had to unlock by using the alternative PIN code. Only after deleting the old finger prints and re registering a new set, this feature would work again. I only register(ed) 1 set of finger prints. Anyone else having this problem? LJ

I have never had this problem. Sometimes it wont read my finger because sometimes the home button gets a little dirty so i wipe it off. What I ussally do when registering my fingerprints is that i scan my main finger that im using only 3 times. Then I scan my other fingers incase my main finger fails the unlocking via fingerprint. I do all that under one registered finger print. May that could help?

DUHAsianSKILLZ said:
I have never had this problem. Sometimes it wont read my finger because sometimes the home button gets a little dirty so i wipe it off. What I ussally do when registering my fingerprints is that i scan my main finger that im using only 3 times. Then I scan my other fingers incase my main finger fails the unlocking via fingerprint. I do all that under one registered finger print. May that could help?
Click to expand...
Click to collapse
I am going to try this. May be it works. I had the same problem again today and switched to pattern. LJ

Ok! Can you post back if it works or not?

DUHAsianSKILLZ said:
Ok! Can you post back if it works or not?
Click to expand...
Click to collapse
I have read all sorts of instructions on other threads e.g. For the Note 4. Initially the scanner works. But after a while it wouldn't accept the fingerprint anymore. It really sucks. I have deactivated it now for good. End of story for me!
Sent from my SM-T800 using Tapatalk

Weird... Works well for me., but then again I am not a heavy user of the scanner,.

No point of it in a tablet. I just use it for locking up apps instead of typing a password in.

After upgrading to the latest firmware NJ6 the fingerprint scanner seems to be working much better.
BTW this FW is brilliant, very fast and smooth, and there is much more free RAM than in the previous version. Highly recommended.
Sent from my SM-T800 using Tapatalk

Related

Do you use a secured lock screen?

So what's everyone using for locking or maybe not locking their phone? Currently I haven't been using any security. Tried the fingerprint scanner for a day and it worked pretty good but when I'm out, if my phone isn't in my hand, it's in my pocket. But I know some people live by a secure lock screen. Everyone using the new fingerprint scanner or another method? Just curious.
Just the swipe action here. I'm like you. I never set my phone down. I've had swipe only on every smart phone I've had to far. I did install a PIN lock while I was in Europe for 2 months though.
I was in a car accident two weeks ago. I was a passenger in a car that hit a semi. During the accident, I dropped my phone, however, due to the driver being an idiot, the po po wouldn't allow me to retrieve my phone because they confiscated his car. (I was taken by ambulance.) Needless to say, I had some pictures on there that I would prefer for others not to see. My battery died by the time I got released from the hospital so I couldn't do a remote wipe. I didn't have my phone locked.
Lesson learned, encrypt and lock. LOL Oh, and if you get in the car with a friend, ask to see their license and insurance before getting in the car. Ugh.
I use one myself. There are some cool apps for this. If you value your information then this option is a must.
Yes, I use Tasker to automatically lock my device with a secure password once my watch is not paired with it and remove the password when it is. Got too used to trusted Bluetooth with the Droid MAXX that typing a password every time was bothersome.
Fingerprint Scanner Lockscreen ftw
kartkid said:
Fingerprint Scanner Lockscreen ftw
Click to expand...
Click to collapse
+1 I like my phone private, especially if lost or stolen. :good:
Lock Times w/Tasker
I used fingerprint for about 5 days and found it fails too many times. Maybe my fingers are too dry?
You really should have your phone locked, I believe it's more important then screen protectors or cases.
I use PIN lock and Tasker w/Local Password Lock Plug-in
This allows me to set my password to activate at different times depending on what WiFi I'm connected to.
I set at Home WiFi to not lock for a much longer time. I set work for a Mid amount of time. I then have an exit task attached to both that set it to lock at a faster time when away.
rusty.gh said:
I used fingerprint for about 5 days and found it fails too many times. Maybe my fingers are too dry?
Click to expand...
Click to collapse
I am using fingerprints too, and I'm having problems getting it to register my prints. It usually takes at least 2-3 times, sometimes more to get it to work. I do have a dry skin condition, and I am wondering if the dry skin makes it harder to recognize prints.
LakersEB said:
Yes, I use Tasker to automatically lock my device with a secure password once my watch is not paired with it and remove the password when it is. Got too used to trusted Bluetooth with the Droid MAXX that typing a password every time was bothersome.
Click to expand...
Click to collapse
yeah I've tried a couple apps to do this but nothing works. Ideally, if I do use a secured lock screen, I'd like to use the fingerprint scanner. So basically when at home, no lock screen. Then as soon as my home wifi disconnects, fingerprint scanner lock screen. Any ideas?
tu3218 said:
yeah I've tried a couple apps to do this but nothing works. Ideally, if I do use a secured lock screen, I'd like to use the fingerprint scanner. So basically when at home, no lock screen. Then as soon as my home wifi disconnects, fingerprint scanner lock screen. Any ideas?
Click to expand...
Click to collapse
Unfortunately I couldn't find anything in my short time looking. I almost always have my watch, so decided a password was good enough when it disconnects. Let us know if you find anything.
Try SkipLock works great I have it set for when connected to home network, Bluetooth in car or connected to my gear 2 no lock. Otherwise my fingerprint scanner is on.
In the past I rarely used any type of lock screen security, but after trying the fingerprint scanner, I now have that enabled on my phone.
I hate entering a code everytime is turn my phone on. I use "Where's MyDroid" or Cerberus to lock my phone via text message if it's lost or I forget it somewhere. They also take a picture if someone enters the wrong lock code.
Sent from my SM-N910V using XDA Free mobile app
MrWicked1 said:
Try SkipLock works great I have it set for when connected to home network, Bluetooth in car or connected to my gear 2 no lock. Otherwise my fingerprint scanner is on.
Click to expand...
Click to collapse
I like SkipLock alot so far(doing the 7 day trial). My only question is, how do you get it to use the fingerprint reader instead of a pin/password. Im not seeing that option anywhere. TIA!
I used to always use the pattern lock but grew tired of it and I am very happy we have the fingerprint scanner now. The only thing I need to do is decide whether the Google device wipe & location feature is enough or whether I need another third party app in the event that the phone was lost which has never happened.
Isun said:
I used to always use the pattern lock but grew tired of it and I am very happy we have the fingerprint scanner now. The only thing I need to do is decide whether the Google device wipe & location feature is enough or whether I need another third party app in the event that the phone was lost which has never happened.
Click to expand...
Click to collapse
Sammy has one built in if you decide you wanted to go another route other than google's
mademan420 said:
I like SkipLock alot so far(doing the 7 day trial). My only question is, how do you get it to use the fingerprint reader instead of a pin/password. Im not seeing that option anywhere. TIA!
Click to expand...
Click to collapse
Good question and ditto that here. Trying it out myself. :good:
How to use with Fingerprint Unlock?
lazer9 said:
Good question and ditto that here. Trying it out myself. :good:
How to use with Fingerprint Unlock?
Click to expand...
Click to collapse
You can just go to Settings abnd under 'Device' hit Lock Screen/Screen Lock/Fingerprint
---------- Post added at 02:58 PM ---------- Previous post was at 02:55 PM ----------
Thanks mademan420. I'm looking into it now and will compare with the third party options. I don't see how I would ever lose my phone but they say you should never say never so I want to cover all grounds.
mademan420 said:
I like SkipLock alot so far(doing the 7 day trial). My only question is, how do you get it to use the fingerprint reader instead of a pin/password. Im not seeing that option anywhere. TIA!
Click to expand...
Click to collapse
You set your fingerprint reader lockscreen with a backup password then open SkipLock and make sure you made SkipLock a admin. Then open the settings in SkipLock type in your password for the lockscreen under the set pin section.

Fingerprint scanner randomly not working

I'm just trying to narrow down why randomly the fingerprint scanner does not wake the phone. It might happen once a day or not for a couple of days, but it seems to always come back. Not a huge deal since the power button will always work, but it is disconcerting when it happens. I'm not using any power widget or lock program although I do use Nova Launcher Pro. Does this happen to anyone else and if so have you narrowed it down?
Mine always wakes my phone, although every now and then it doesn't recognize my print. However, I believe it's because of how my finger lays on the sensor so I think it's user error in my case.
I've registered 4 prints, 2 from each index finger and all in different positions on the sensor to get the least reading errors.
Are you saying that you get no vibration as in it doesn't even register at times therefore you HAVE to use the power button to wake it?
I use nova pro too.
jbdan said:
Mine always wakes my phone, although every now and then it doesn't recognize my print. However, I believe it's because of how my finger lays on the sensor so I think it's user error in my case.
I've registered 4 prints, 2 from each index finger and all in different positions on the sensor to get the least reading errors.
Are you saying that you get no vibration as in it doesn't even register at times therefore you HAVE to use the power button to wake it?
I use nova pro too.
Click to expand...
Click to collapse
Yes exactly, no vibration. I've had it where it vibrates and doesn't unlock because my fingers are slightly wet or something. This is like it doesn't even know my finger is on the sensor. Power button unlocks and then it works again. Last time I said ok I'm not unlocking with the power button I'm gonna get this to work. Nope, had to power button it on after a minute or so of trying. As I said, it's not that big a deal and only happens once in a while. Glad it's not Nova though. Kernel dev said it's not the kernel , I'm using Elemental X. I might try going back to the stock kernel just to test it out. Problem is that I can't reproduce it.
bobby janow said:
Yes exactly, no vibration. I've had it where it vibrates and doesn't unlock because my fingers are slightly wet or something. This is like it doesn't even know my finger is on the sensor. Power button unlocks and then it works again. Last time I said ok I'm not unlocking with the power button I'm gonna get this to work. Nope, had to power button it on after a minute or so of trying. As I said, it's not that big a deal and only happens once in a while. Glad it's not Nova though. Kernel dev said it's not the kernel , I'm using Elemental X. I might try going back to the stock kernel just to test it out. Problem is that I can't reproduce it.
Click to expand...
Click to collapse
I get this occasionally when charging but that occurred on stock everything, can't say I've noticed it in any other capacity. Are you using smart lock or an app to lock your screen?
Edit: I should read your post before replying, disregard my app question. Still asking about smart lock though.
Sent from my Nexus 5X using Tapatalk
bobby janow said:
Yes exactly, no vibration. I've had it where it vibrates and doesn't unlock because my fingers are slightly wet or something. This is like it doesn't even know my finger is on the sensor. Power button unlocks and then it works again. Last time I said ok I'm not unlocking with the power button I'm gonna get this to work. Nope, had to power button it on after a minute or so of trying. As I said, it's not that big a deal and only happens once in a while. Glad it's not Nova though. Kernel dev said it's not the kernel , I'm using Elemental X. I might try going back to the stock kernel just to test it out. Problem is that I can't reproduce it.
Click to expand...
Click to collapse
And I meant to include the "big" question in my original reply. Big being "what mods are you using"
Best way to trial and error issues as you well know? I'd test it on all stock (for a day or 2) and see what that gets you then you can narrow down to if it's the kernel or not. I'm not a kernel dev, but an educated guess would point to that imo
SlimSnoopOS said:
I get this occasionally when charging but that occurred on stock everything, can't say I've noticed it in any other capacity. Are you using smart lock or an app to lock your screen?
Edit: I should read your post before replying, disregard my app question. Still asking about smart lock though.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Smart lock, yes. Well smart unlock isn't it? I have a couple of BT unlock devices, Mi Band and car BT radio but that's it.
jbdan said:
And I meant to include the "big" question in my original reply. Big being "what mods are you using"
Best way to trial and error issues as you well know? I'd test it on all stock (for a day or 2) and see what that gets you then you can narrow down to if it's the kernel or not. I'm not a kernel dev, but an educated guess would point to that imo
Click to expand...
Click to collapse
No mods.. well let me rephrase that. I have a bunch of programs running naturally, but the only "mod" I have is Cataclysm and systemless root along with Elemental X kernel. Cataclysm is considered a mod these days as it's just an overlay on stock 6.01. I know I'd have to go full stock to test for a few days but I'm so so trying to avoid that as I'm sure you know. Thanks for all the input guys, I know this can't just be me right? Hey wait a sec.. I do have a BT smart band unlock running. I'm going to take that off and see if that makes a difference. Maybe that is interfering with the fingerprint requirement.
Edit..nope not it. Gonna run stock kernel next.
The exact same thing is happening to me. Same symptoms but I am on fully stock. I'm also using nova pro. Been searching around for an answer but haven't found anything.
tofuwrice said:
The exact same thing is happening to me. Same symptoms but I am on fully stock. I'm also using nova pro. Been searching around for an answer but haven't found anything.
Click to expand...
Click to collapse
Too many people on Nova Pro for it to be an undocumented issue. I know it's been said that it is not the kernel, however, yesterday morning I flashed this one http://forum.xda-developers.com/nexus-5x/orig-development/jolla-kernelbullhead-t3271530 and I've not had the issue since. I usually have it at least once / day and none so far. That doesn't mean it's not going to happen in 5 minutes though. I went with stock kernel values if you're rooted and feel like giving it a try.
I was having this issue randomly when running custom hotplugging. Currently no issues with default cpu hotplug settings and ElementalX.
For me I have a case on my 5x. There are two cutouts - one for fingerprint sensor and one for camera. They're both about the same size. Every once in awhile I find myself reaching for the camera instead of the fingerprint sensor. When I first got the phone I thought my fingerprint wasn't working at times. Turns out I was just putting my finger on the camera instead of the fingerprint sensor. Any chance this is what's going on?
jgummeson said:
For me I have a case on my 5x. There are two cutouts - one for fingerprint sensor and one for camera. They're both about the same size. Every once in awhile I find myself reaching for the camera instead of the fingerprint sensor. When I first got the phone I thought my fingerprint wasn't working at times. Turns out I was just putting my finger on the camera instead of the fingerprint sensor. Any chance this is what's going on?
Click to expand...
Click to collapse
Don't make me question my own sanity! hehe. I did the same thing at the outset but quickly realized my error. This is not what happens here, however. I even put it back in my pocket once to make sure it wasn't some aberration. It just wouldn't recognize there was even a finger there. Almost thought the phone had shut down but power button got it working again. Haven't had the issue in well over a day now with this kernel but I'm not sure that's what it is.
bobby janow said:
Don't make me question my own sanity! hehe. I did the same thing at the outset but quickly realized my error. This is not what happens here, however. I even put it back in my pocket once to make sure it wasn't some aberration. It just wouldn't recognize there was even a finger there. Almost thought the phone had shut down but power button got it working again. Haven't had the issue in well over a day now with this kernel but I'm not sure that's what it is.
Click to expand...
Click to collapse
This has happened to me twice. Both times while charging. Has not happened any other time. (stock everything/not rooted)
morenoa48 said:
This has happened to me twice. Both times while charging. Has not happened any other time. (stock everything/not rooted)
Click to expand...
Click to collapse
Happened to me not charging, rooted with custom kernel. So it's across the board hit or miss. I have a feeling it will be fixed in an update or OTA. Not a deal breaker just odd is all. Oh well, if we didn't have a power button it would be major.
After 3 years of usage my Nexus 5X fingerprint scanner stopped working at all and i can't do anything about it apparently. The issues started when i sent the phone to LG to fix the bootloop

Fingerprint addition issues

Anyone having issues adding their fingerprints? I get most of the way through and it dumps me back out to the menu. I tried about 15 times and same result every time. I feel like it is registering a touch somewhere on the screen or buttons or something when it dumps me back and no matter how I try to touch the scanner it does the same thing. I have never had issues like this with the last 4 galaxy fingerprint scanners. Anyone else? Ideas?
I have this issue on the note 7 finger print sensor. Whenever i place my finger at the lock screen, it does nothing and without any error message. i can only unlock it via pattern. Tried rebooting the phone and it is still the same. I even delete off the finger print and re-add the finger print but it is still the same.
Not sure if anyone else have this issue and how do we solve this?
travistyofjustice said:
Anyone having issues adding their fingerprints? I get most of the way through and it dumps me back out to the menu. I tried about 15 times and same result every time. I feel like it is registering a touch somewhere on the screen or buttons or something when it dumps me back and no matter how I try to touch the scanner it does the same thing. I have never had issues like this with the last 4 galaxy fingerprint scanners. Anyone else? Ideas?
Click to expand...
Click to collapse
Seems like a defective unit. On my n930f works even better than on my already sold s7edge.
Sent from my SM-N920C using XDA-Developers mobile app

Is the fingerprint sensor work well with you ?

Hi guys and first of all, sorry for my english )) Gonna try to do my best !
Well, i have the Mi 5s since 1 week and it works very well except for one thing : the fingerprint sensor...
I put my both thumbs and forefinger in the security setting (and i recorded two times my left thumb) and even with 2 records, it doesn't work very well (and with the other finger, it's completely crappy, sometimes i can try 10 times in a row but it doesn't work).
I'm the only one with this problem ? Do you know a way to fix it ?
Thanks in advance
EDIT : Working* in the title, one mistake again
Unlock speed is pretty decent. But doesn't work as well as I like. Sometimes the sensor just refuse to work no matter how many times I try and I have to manually unlock it
Mi5s Plus is faster than Mi5s
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
same problem... It worked fine on stock rom but its been hit and miss ever since installing EU rom
Same problem here .. checked with different persons. The recognition rate is not good. I'm using a gearbest version.
schiff, do you use original rom or custom (international)?
Seen a lot of reviews mentioning the sensor doesn't work 100%.
Well I think it's very important how you read in your fingerprints. Because at the beginning it didn't work well too and the false rate was very high.
But then I calmly added the fingerprint again and now it works in 9/10 times. (I also used the trick to add the same finger 2 times).
What bothers me more is that the sensor sometimes seems to need time, if you want to unlock directly after you just closed the display or it failed once to recognize.
Btw I'm on official rom.
patoberli said:
schiff, do you use original rom or custom (international)?
Click to expand...
Click to collapse
I am using V8.0.10.0.MAGCNDH (MIUI8) but this version is international with German I'm not sure if this is official or a custom gearbest version. But at least it's the same version number like the official at mi download.
My next step is to check with adding same finger a second time.
I think I read somewhere that the problem isn't the hardware but the software so we could expect a patch that will improve the performance of the fingerprint scanner dramatically in the future
schiff81 said:
I am using V8.0.10.0.MAGCNDH (MIUI8) but this version is international with German I'm not sure if this is official or a custom gearbest version. But at least it's the same version number like the official at mi download.
My next step is to check with adding same finger a second time.
Click to expand...
Click to collapse
If it has a different language than either Chinese or English, it's a custom rom and not the official rom. That means it could use a bad driver for the finger print sensor (so far only people with custom roms complain about precision).
Received mine today and played around a bit with the reader. So far it's working really great and unlocks very fast. I have official rom installed.
I have thé same problem. Before i have mi5 and now mi5s le fingerprint not work like mi5. I'm on xiaomi.eu ROM.
I hope on next weekly the problem are fix.
For me it unlocks reliably and is very fast, but nearly every time the lockscreen flashes up just before it unlocks. Pretty annoying. Also if i hold my finger on for just slightly too long it registers that as a press of the home button and closes whatever app I had open. I'm on the xiaomi.eu rom so it could just be that, hard to say.
My opinion is that the sensor registers a small portion of the finger and you will have to do some tests to see how you usually hold the phone when unlock to see what portion of finger use in general.
After several attempts I managed to get a set of fingerprints that unlock the phone 9/10.
Also some times the sensor refuse to work, and I am forced to use the password , but I cant find any related problem that cause this behavior .
Compared to the sensor from my wife Redmi 3S its worse
You need to enter the password if the phone reboots typically. Also I suggest to learn the finger twice, that can also help a lot for unlock. Learn it like you hold it for typical unlock.
This is a problem with recording fingerprints
Do not force the fingerprint sensor to record fingerprints
Recording pressure fingerprints can cause fingerprint distortion and not out
When you record a fingerprint, try to place it on the fingerprint sensor as lightly as possible
Use your thumbs to record fingerprints from multiple angles
Record a big thumb twice
Touch to light only when unlocked
A little bit of pressure on the fingerprint sensor will unlock
I use GOOGLE translation to Chinese into English
I hope to help you
Initially I recorded my fingers with light pressure, but it was working unreliably maybe because glass feels very slippery so you cant keep your finger still on same spot. Maybe. Then I repeated the procedure with a normal/moderate press - not hard, but enough so that my finger covers much of the sensor. Now it's whole lot more reliable. In the odd times when it does fail (usually my fault for placing my finger oddly on the sensor) I just lift the finger and press again and voila I'm in.
After the initial fail I felt this fingerprint thing is more or less of a gimmick that's unreliable enough to not use it. But after rerecording I'm now very pleased as it's now as if my phone isn't locked. It's just fast and reliable.
I did notice that the first time after a reboot you have to enter your pass/pin/pattern and will start using fingers afterwards.
I purchased the phone from gearbest who flashed an unofficial rom. The fingerprint doesn't work as expected, locking and suddenly unlocking the phone. After flashing the xiaomi.eu rom, bang! problem solved.
In my experience if you fingerprint works badly it's a software problem
chswoei1974 said:
I use GOOGLE translation to Chinese into English
I hope to help you
Click to expand...
Click to collapse
I'm really impressed at how well google translator works from Chinese to English!! Or did you do some corrections afterwards?

Fingerprin issue

The fingerprint rarely recognises my finer...its annoying as i have to use my pattern ..is this happening only to me or anyone of you guys rae facing it ...and im using a case..it doesnt block the sebsor or so ...but ...it doesnt work properly ..is there any fix for this???please help
venkatkrishna_s said:
The fingerprint rarely recognises my finer...its annoying as i have to use my pattern ..is this happening only to me or anyone of you guys rae facing it ...and im using a case..it doesnt block the sebsor or so ...but ...it doesnt work properly ..is there any fix for this???please help
Click to expand...
Click to collapse
I don't usually have an issue but I found that not sliding my finger onto the sensor makes it work much more reliably. I just try and tap centered on the sensor and it works almost every time.
lampel said:
I don't usually have an issue but I found that not sliding my finger onto the sensor makes it work much more reliably. I just try and tap centered on the sensor and it works almost every time.
Click to expand...
Click to collapse
I usually tap ..because of the case ..there is no place to slide ...like 99% it won't recognize..it was working before .. recently this has started
venkatkrishna_s said:
I usually tap ..because of the case ..there is no place to slide ...like 99% it won't recognize..it was working before .. recently this has started
Click to expand...
Click to collapse
So back for repairs then. Or You can try Factory reset.
EricH7001 said:
So back for repairs then. Or You can try Factory reset.
Click to expand...
Click to collapse
I'll reset the phone and check
lampel said:
I don't usually have an issue but I found that not sliding my finger onto the sensor makes it work much more reliably. I just try and tap centered on the sensor and it works almost every time.
Click to expand...
Click to collapse
I had the same issue, someone in the forum suggested enroll the same finger multiple times for more data, the sensor is pretty small and easily stops working due to sweat and oil, keep the back of your phone pristine at all times, that might help a little, you will run into less issues this way.
Although I gave in and started using Pin authorization recently.
venkatkrishna_s said:
The fingerprint rarely recognises my finer...its annoying as i have to use my pattern ..is this happening only to me or anyone of you guys rae facing it ...and im using a case..it doesnt block the sebsor or so ...but ...it doesnt work properly ..is there any fix for this???please help
Click to expand...
Click to collapse
This happens in my case too....at every 15-20min. i have to clean the fingerprint area with a microfiber cloth and then it works only for 2-3 times.....this is really annoying...i have tried multiple times registering my finger...but doesn't seems to work.
Tried factory reset but still the problem persists.

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