Develop Bugs

[Q] Screen Issues Lead To Bricked Device

I was trying out using a keyboard with a cheap USB OTG cable, and all was good. Then all of the sudden the screen went buggy, where ever other line of pixels was shifted to the left or the right, almost like some sort of corrupted video file. It started to reboot itself, and it got to the black screen with the Google logo and then the screen fuzzed in the same way as before. It then starts to reboot and does the same thing over and over again. I find that I can get to the recovery screen with the scroll arrows. From there, if I tell it to reboot into recovery it goes back into the same Google logo bootloop. I then went back to the original recovery screen and I decide to try out adb to see if it works. Sure enough it does, and I unwisely start flashing a stock 4.2 bootloader image. However, while it is flashing the screen does the same fuzz thing and and stays fuzzed. Then it doesn't respond to anything. I take out the battery, and try to restart and with will not turn on at all, no vibration, no light from the screen, nothing. I tried a unbricking methods from there, and nothing can make it come back alive. Any ideas?
Additional info:
GSM tajkju
Bootloader unlocked
Running stock unrooted 4.2 that I flashed manually
Stock recovery

Stuck on Google Screen - Restore Didn't Work

Good Morning All -
A few days ago, I dualbooted my N7 with Ubuntu. The installation went fine and the tablet was working with no issues over the last several days. Last night, I was using the tablet and set it down. I went to pick it up (roughly 5 minutes later) and the touch screen was unresponsive. I was at the lock screen but couldn't get it to unlock. I pushed the wrong key-combo first and the device took a screen shot.
I was able to reboot into fastboot and attempted to go to recovery. The device would just hang at the Google logo. I pushed a factory firmware update from my Ubuntu system and attempted to reset -- no joy. This morning, I used Nexus Root Toolkit from my Windows 8 machine to see if I could get it up. Root Tool kit worked fine, pushed the images over again and restarted but it continues to hang at the Google logo.
Looking for any other advice folks may have on getting the device to boot.
EDIT: I can get to the bootloader fine and the computer recognizes it.
Thanks!

Alright... I just attempted using NRT and flashing 4.4.2 instead of 4.4.3 to see if it would run through. No joy, again. Remains on the Google screen.

xbi0s said:
Alright... I just attempted using NRT and flashing 4.4.2 instead of 4.4.3 to see if it would run through. No joy, again. Remains on the Google screen.
Click to expand...
Click to collapse
Im having the same problem with an unlocked unit. I would bet if you tried to do a factory reset in the android recovery menu it would give you a huge error all having to do with cache.

antonio824 said:
Im having the same problem with an unlocked unit. I would bet if you tried to do a factory reset in the android recovery menu it would give you a huge error all having to do with cache.
Click to expand...
Click to collapse
I'm unable to get into the restore menu. Hangs at the Google logo when attempting to get there.

I've tried about any solution I could find... Bumping one last time before I torch the unit :\

Nothing can be done. Its something inside. If its the 2013 model, call and get it rma'd. Sorry man.
Sent from my LG-LS970 using XDA Premium HD app

Resurrecting this thread to keep a work log.
I made have made some progress but hitting another roadblock. I've been holed up at home due to an auto accident so I started tinkering with the N7 2013 again.
Using the Nexus Root Toolkit, I am able to launch "Boot Temporary - Custom Recovery" from the advanced options. The problem I now run into is TWRP's touchscreen will not work. I attempted to do volume up/down to see if I could select but it wouldn't. The software is not frozen as I can see the temperature changing.
Anyone have any thoughts or information on how to boot another custom recovery that uses button inputs? I appreciate any input.
Updates:
1. I was able to push TWRP via "fastboot flash recovery." It went to the Google Logo then loaded TeamWin screen. I started to see errors when the program launched. "Unable to mount..." multiple times then the device rebooted. Device stuck on the Google screen.
2. Shut the device down, booted back into Fastboot. Selected Recovery and it began loading again. This time, the app launched and worked. Touchscreen does not work but the CPU temp is fluctuating and minutes tick up.
Update 4:49PM Central:
1. I am able to install and boot into TWRP 2.8.0.1 through TWRP 2.7.1.1. Those versions load but of course touch screen does not work.
2. I have been unable to get CWM to load... It installs fine but I cannot boot into.
3. The factory recovery images also do not load.

HELP - New Update Bricked 5x

Today I downloaded the new firmware update for the 5x. I installed using fastboot as normal, knowing that boot.img, vendor.img and system.img had changed.
I used fastboot to flash all three, then booted to TWRP and flashed SuperSU 2.76, ElementalX kernel and the AdAway file hosts.
The phone booted as normal and was running just fine for about 2 hours. Then, while playing music, I attempted to unlock the screen with the screen passcode. The device froze.
Attempting a reset only allowed it to get to the "Google" screen with the lock on the bottom, then the screen would go black. I could hard reset into bootloader mode. I attempted to flash back to stock, but the same freeze on the "Google" screen happened upon reboot.
Now, the device will not even get to bootloader mode. Holding the power + either of the two volume keys renders nothing on the screen, nor does plugging into USB on the computer. I'm fearing the device is hard bricked. Any recommendations?

Moonboots said:
Today I downloaded the new firmware update for the 5x. I installed using fastboot as normal, knowing that boot.img, vendor.img and system.img had changed.
I used fastboot to flash all three, then booted to TWRP and flashed SuperSU 2.76, ElementalX kernel and the AdAway file hosts.
The phone booted as normal and was running just fine for about 2 hours. Then, while playing music, I attempted to unlock the screen with the screen passcode. The device froze.
Attempting a reset only allowed it to get to the "Google" screen with the lock on the bottom, then the screen would go black. I could hard reset into bootloader mode. I attempted to flash back to stock, but the same freeze on the "Google" screen happened upon reboot.
Now, the device will not even get to bootloader mode. Holding the power + either of the two volume keys renders nothing on the screen, nor does plugging into USB on the computer. I'm fearing the device is hard bricked. Any recommendations?
Click to expand...
Click to collapse
There is a post 4 down from yours on fixing bricked phones.

Tulsadiver said:
There is a post 4 down from yours on fixing bricked phones.
Click to expand...
Click to collapse
Hi Tulsa,
Unfortunately, that post doesn't apply to this situation, as my bootloader is unlocked, and I can't even get to the stage of having the drivers recognize the phone, because the phone will not turn on to bootloader mode, recovery or download mode.

UPDATE:
The phone reached the point last night where it would not even power on, access bootloader or download mode. Any button presses/holds left the screen black.
Today, for whatever reason, the device booted into fastboot mode. I was able to flash the complete stock factory image for the August security update Android 7.0 - the first stable build. However, when the device began to boot, it once again does not get past the Google page with the lock on the bottom. The screen goes black after that without entering the boot animation.
I've called Google to get a warranty replacement unit sent.

I was having a similar situation last night, gave up after trying for a few hours...the googs is sending a "new" refurbished one. I had 1 month left on the factory warranty
http://forum.xda-developers.com/nexus-5x/help/bootloop-enter-recovery-wont-stay-t3456659

quadracer06 said:
I was having a similar situation last night, gave up after trying for a few hours...the googs is sending a "new" refurbished one. I had 1 month left on the factory warranty
http://forum.xda-developers.com/nexus-5x/help/bootloop-enter-recovery-wont-stay-t3456659
Click to expand...
Click to collapse
Thanks for the reply, quadracer. I'll be taking the same path you are - Google already has the reorder on the way. Still trying to tinker in case there's a chance. Luckily, all the pictures from my engagement this past weekend were backed up to Photos or I'd be devastated.

Nexus 5X stuck at Google Screen. Won't boot stock recovery.

I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?

Same thing just happened to me. I have no root or anything but it will not boot the OS. I hope there is a fix for the problem because I really want to use the phone.

Same thing just happened to me.
Click to expand...
Click to collapse
No recovery for you either?

What was the latest Build you had when it was working fine?

To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does

Druas said:
I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Click to expand...
Click to collapse
Had the same thing happen - Now typing to you from my warranty replacement. Only option.

blackpaw78 said:
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Click to expand...
Click to collapse
Surprisingly, this worked. I forgot about download mode being an option. I also am not sure why this worked.
Edit: The phone boots, but is still randomly rebooting rather often. Not sure why, as everything was wiped and it should have been a fresh install of everything.
Another Edit: Back to boot looping/not getting to the Android loading screen. I didn't do anything other than let it download my apps. Maybe it is a hardware problem after all because it did successfully boot into Android a couple times.

This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!

Janny82 said:
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Click to expand...
Click to collapse
That is actually pretty good outcome. Pixel phone is coming out soon.

Just had this happen today. Streaming music over Bluetooth and using another app, then tried switching tracks in Google Play Music and the app froze. Phone was unresponsive with app on the screen, then screen went off and wouldn't power on.
I finally got it on by holding down power for 30 seconds, but kept boot-looping to Google boot screen. I was able to get into fastboot mode and wipe everything and install the factory image. Still doing the same thing!
Just got off phone with Google. Told the rep everything I had tried and she is working on a replacement order. Supposed to call me back after chatting with higher level support. I wish they would just send me a new Pixel phone, or the 6P at least!

Ive had the same issue, where I just couldnt get passed the Google screen, the only solution for me to get back on to my phone was to let it happen until the battery died. After i let the battery die i turned it back on normally and connected it to my charger, it hasnt turned off since but im sure it will sooner or later
Edit: Issue is still happening but the only way for me to turn it back on is because the battery dies

This just happened to my and my wifes phones...all within a week of each other. I sent my wife's in about a week and a half ago to LG for warranty service. I am hoping that they are able to fix it...it is still in the 'repair' phase. I am trying to decide whether or not I want to send my phone in (which just died yesterday) before or after LG figures out what is going on with my wifes. In both cases, the phones were running fine and just shut down by themselves. The battery was not dead. Each time, the phone will boot to the Google screen, but then immediate shut down. I can get in to recovery and do actions within there, so I do not believe it to be a battery issue. However, as soon as you attempt to boot the phone, it will die.

Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk

Its a 'known' issue. Google has confirmed there is an issue. Only solution appears to be a warranty replacement.
https://productforums.google.com/forum/#!topic/nexus/r29mtzLFS0g;context-place=topicsearchin/nexus/nexus$205x$20bootloop
---------- Post added at 10:22 AM ---------- Previous post was at 10:21 AM ----------
Psychofrantics said:
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
on both phones, bone stock. Only difference was I was running the beta before getting the stock OTA and my wife's was full stock and received the stock OTA.

I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?

Same HERE !!!!

the samed for me, and still now i can't light it up

sagshar said:
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Click to expand...
Click to collapse
In my opinion your EMMC probably died, but you can try reflashing factory images to see if it is some other problem.
I would only try LGUP as a last resort because it will set Allow OEM unlocking to false and lock your bootloader, making further experimentation difficult.
BTW IMO the Android 7 bootloop probably isn't related to Android 7. I think they are just saying hardware problem (EMMC failure) that happens to show up more frequently when you have large updates of OS.
The way Google worded it, it made it seem like Android 7 is killing some hardware because of some incompatibility with just some isolated hardware builds.
I would suggest you let it keep booting and flash some factory images and sometimes EMMC will come back briefly and boot. If it does, immediately backup as much as you can before doing anything else.

Same deal for me and they are sending a replacement. This is a MAJOR blackeye!

Is your phone under warranty then? I am having the same problem as everyone on here. I've tried everything. I bought the phone just over a year ago though, so am a little concerned Google will turn around and tell me it's not their problem... Even though this is clearly a fault!

Soft bricked Pixel XL

A week ago, all of a sudden, my Pixel decided to freeze and become unresponsive. To make a long story short, it only goes to the Google logo screen and will not go into bootloader or recovery mode. Took it to a repair shop and they said it needed to be sent back to Google (it's three years old so long past its warranty) which would cost a fortune. They said it is soft bricked.
I'm looking into things and since my phone is already useless, I surely can't make it any worse. (fingers crossed.)
I'm wondering if anyone has any tips on how to get my phone back up and running whilst also keeping all of the data on my phone. I'm not keen on wiping the data as it has important information on it. Is it possible to unbrick a Pixel XL without factory resetting it?
Does anyone have a simpletons guide on how to do it? I've looked at numerous guides and they are either long winded or far too complicated for me. I'm not familiar with downloading a file to unzip it or extracting it. Although, I am very much willing to learn given my circumstances.
If anyone can provide any information, I would be very grateful!

i think if anything at this point, you need to assume none of your data can be saved. if you send it to google for them to fix, no data will be kept most likely, nor if you find any solution to do yourself. what happens if on the google screen you hold down power and voldown until it turns off and then keep holding them down?

It goes into fastboot with the android guy on it's back and it gives me the "restart bootloader", "recovery mode", "barcodes", etc, options. None of which the phone can enter apart from the barcodes and the powering off option. :crying:

HanaTruly said:
A week ago, all of a sudden, my Pixel decided to freeze and become unresponsive. To make a long story short, it only goes to the Google logo screen and will not go into bootloader or recovery mode. Took it to a repair shop and they said it needed to be sent back to Google (it's three years old so long past its warranty) which would cost a fortune. They said it is soft bricked.
I'm looking into things and since my phone is already useless, I surely can't make it any worse. (fingers crossed.)
I'm wondering if anyone has any tips on how to get my phone back up and running whilst also keeping all of the data on my phone. I'm not keen on wiping the data as it has important information on it. Is it possible to unbrick a Pixel XL without factory resetting it?
Does anyone have a simpletons guide on how to do it? I've looked at numerous guides and they are either long winded or far too complicated for me. I'm not familiar with downloading a file to unzip it or extracting it. Although, I am very much willing to learn given my circumstances.
If anyone can provide any information, I would be very grateful!
Click to expand...
Click to collapse
I have the same exact problem. Started Nov. 14. Talked to google asked me to take it to uBreakiFix. They ran diagnostics and said they can't fix it.
My phone used to boot up randomly but would freeze after 2-3 mins and crash again into a bootloop. Now it's stuck on white "google" screen and can't get into recovery or any other modes.

Nilkong said:
I have the same exact problem. Started Nov. 14. Talked to google asked me to take it to uBreakiFix. They ran diagnostics and said they can't fix it.
My phone used to boot up randomly but would freeze after 2-3 mins and crash again into a bootloop. Now it's stuck on white "google" screen and can't get into recovery or any other modes.
Click to expand...
Click to collapse
by boot up randomly do you mean it would randomly reboot or turn on while it was off?

sudoxd said:
by boot up randomly do you mean it would randomly reboot or turn on while it was off?
Click to expand...
Click to collapse
I mean it would boot successfully and take me to lock screen where I can use the phone for few minutes until it freezes again.
Currently I am connected to computer with adb shell open and have phone on the screen where I can see options to select 'barcode' 'recovery mode' 'power off'. The screen shows baseband version, CPU, UFS, DRAM, "Device is locked".
Adb is recognizing the devices (I can't unlock because I had the option to "OEM unlock" turned off in settings). But when I try selecting 'recovery mode' its back to 'Google' screen and stuck there.

Nilkong said:
I mean it would boot successfully and take me to lock screen where I can use the phone for few minutes until it freezes again.
Currently I am connected to computer with adb shell open and have phone on the screen where I can see options to select 'barcode' 'recovery mode' 'power off'. The screen shows baseband version, CPU, UFS, DRAM, "Device is locked".
Adb is recognizing the devices (I can't unlock because I had the option to "OEM unlock" turned off in settings). But when I try selecting 'recovery mode' its back to 'Google' screen and stuck there.
Click to expand...
Click to collapse
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.

sudoxd said:
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
Click to expand...
Click to collapse
I flashed the new version of OTA from google's site. And it looks like it's booting up. Will report back if it crashes or continues to hold up.
Thanks!
EDIT: It's back to boot looping. It was at the "G" screen with white loading bar underneath. It froze there and went back to bootloop. Looks like there might be no avail.

Similar issue here. I gave up on it a month ago, but I figured it can't hurt to ask around. FWIW, there seem to be a lot of similar reports on Google's Pixel support forum.
Anyway, during the 2nd year of owning my Pixel XL (got it in Septempter 2017), I started experiencing slowdowns and random reboots more frequently, but never any bootloops until after receiving Android 10. After receiving Android 10, the random reboots seemed to be happening more frequently. I also experienced a weird issue where the phone would spontaneously exit out of the Google app (reached by left edge swipe from home screen) consistently within a few seconds of entering it.
Eventually, after another increasingly common random freeze, the phone rebooted and got stuck in a bootloop. Initially, chances were high that I would be able to complete the boot process after a few attempts, but inevitably, it would freeze and start bootlooping again. During the handful of successful boot attempts, I was able to backup some photos, and more importantly, enable OEM bootloader unlock in the developer options. After several more failed attempts to boot successfully, I did a total reflash of the latest factory image as of September 2019, after which I was able to get partially through the new phone setup process before crashing. For each subsequent attempt, the crash would happen earlier and earlier in the setup process until it wouldn't get further than the 'G' logo before rebooting. When the October 2019 factory image became available, I tried flashing that as well, but no luck.
On one hand, considering that the failures got progressively worse over time, it seems that this is fundamental hardware failure in the SOC, motherboard, RAM, etc. On the other hand, there seems to have been so many recent reports of this, especially after the Android 10 update, that I wonder whether or not it is software issue. Or could it be some combination of both, where the Android 10 update is pushing the hardware in new ways that is more likely to exacerbate an underlying hardware flaw?
Should I try re-flashing with Android 9 instead? At this point, it is a total brick...

sudoxd said:
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
Click to expand...
Click to collapse
Would this be possible to do with a phone that doesnt turn on but the computer does see it as a qualcom device?

ckidmcd said:
Would this be possible to do with a phone that doesnt turn on but the computer does see it as a qualcom device?
Click to expand...
Click to collapse
Needs to boot to any recovery, custom or not, to sideload an ota

sudoxd said:
Needs to boot to any recovery, custom or not, to sideload an ota
Click to expand...
Click to collapse
Do I have any options to pull the data from the device since it does see a qualcomm device when plugged into a computer?

ckidmcd said:
Do I have any options to pull the data from the device since it does see a qualcomm device when plugged into a computer?
Click to expand...
Click to collapse
does fastboot see your phone at all if you type `fastboot devices`