Develop Bugs

[Q] HELP!! New stock nexus ui crashed, stuck at boot animation

Stock galaxy nexus, ui force closed. Powered off. Can get into recovery mode to attempt to reinstall stock rom. It shows a droid with an opened chest, with a red triangle above it when I try to go to recovery mode from the odin screen.
Anyone else have this issue? Is there a way to flash using a mac? I have limited access to a pc.
Thanks all.

This is the hspa version.

svntsvn said:
Stock galaxy nexus, ui force closed. Powered off. Can get into recovery mode to attempt to reinstall stock rom. It shows a droid with an opened chest, with a red triangle above it when I try to go to recovery mode from the odin screen.
Anyone else have this issue? Is there a way to flash using a mac? I have limited access to a pc.
Thanks all.
Click to expand...
Click to collapse
The android icon you're referring to sounds like the stock recovery. In order to flash a ROM (even stock) from recovery mode, you'll need to load a custom recovery. This requires the device to be unlocked.
Not very often a stock setup needs to be restored. Generally, with the stock setup, only the /data partition is wiped (revert to factory default) and the issues are cleared. Not sure why a stock setup would need to be restore.
If you're still going to pursue reloading the system, without access to the normal android mode, the best route will be using fastboot. This can be done on a mac and the fastboot commands should be the same.
Hope that helps get a start!

This happened me earlier. I was able to factory reset it, which, unfortunately really annoyed me because I hadn't saved a backup..
Before the "Google" logo shows up, press and hold the power button and the volume up and down buttons.
Then go into recovery mode using the volume buttons.
When it reboots, you get that Droid with the hazard sign (which I know you're at, but just for the sake of others who need help) all you have to do is hold down the power button and WHILE it's held, press the volume up or down button and move to "Factory Reset". When you hold down the power button and press the volume rocker, a little menu will appear. It should only take a few minutes then.
Hope this helps. Apparently this is a WiFi issue. I'll definitely be keeping backups as of now..

I left it off, plugged it back in for a couple of hours and it booted right up. Strange.
I'm wondering if it had anything to do with juice defender and its settings that take effect at a lower battery level? Its the only thing I can come up with. Never had a stock phone's ui force quit and not reboot. The battery was definitely up to 25% given the time it was initially charging, but maybe it was still interfering.
Well, now that she's running, time to get root, recovery, rom and rejoice.
Thanks for the replies, very much appreciated.

svntsvn said:
I left it off, plugged it back in for a couple of hours and it booted right up. Strange.
I'm wondering if it had anything to do with juice defender and its settings that take effect at a lower battery level? Its the only thing I can come up with. Never had a stock phone's ui force quit and not reboot. The battery was definitely up to 25% given the time it was initially charging, but maybe it was still interfering.
Well, now that she's running, time to get root, recovery, rom and rejoice.
Thanks for the replies, very much appreciated.
Click to expand...
Click to collapse
I had the exact same problem happen last night with UI crashing and then the getting stuck at the boot animation. I was desperately searching online, looking to find a solution that didn't involve rebooting to factory setting and came across this post and did exactly what you did and it WORKED, very strange, I really wanna know what caused that!!!!

I've had the same problem with my Galaxy Nexus. I received it on December 21st, with stock 4.0.1 build. No root or unlock attempt at any time. On January 2nd I experienced this problems (UI process crash, screen not responding, reboot and stuck in boot animation).
The only solution was to do a factory reset and start over.
On January 10th same problem, same solution. Second factory reset.
I got the 4.0.2 OTA just two days after that. I thought that would resolve the problem. The phone seemed more stable, with less FC's and no trace of the UI crash. Indeed it lasted long...
Exactly until January 24th when I picked up the phone and seemed in the sleep of dead. Removed the battery, restarted the phone... and stuck in the boot animation.
Do you have any advice? Should I return the phone? Aside from those specific problems I am quite happy with the SGN and Android 4 in general. And I use it quite a lot (I have a very long train commute) without other problems.

Again...
It happened again!!
I don't know what to do anymore, this is not a usable phone when I have to reinstall and reconfigure every 3 weeks.

I may have found the problem
Well, not me exactly, but this bug report seems to fit the problem and the charging workaround. Seems to be a problem the file used to store the battery stats and draw the charge graph.
It also fits my usage (I try not to charge it up until 100%).
I can't post links to the forum, the issue is id number 24518 which you can find in code.google.com/p/android/

Galaxy nexus keeps rebooting

I have a stock GN, not rooted yet. Today my phone automatically shut off and now it starts back up, google logo shows up and all those colors come on for couple of seconds and then the phone reboots itself.
I can press both volume up+volume down + power button and get into a menu which gives me the options of Start, Restart bootloader, recovery mode, and power off. I choose recovery mode but then it goes on to an android sign with exclamation mark. After that I can't seem to get anywhere. I have tried volume up +power, volume down+power, and volume up+down+power but nothing seems to work. It just keeps on rebooting it self.
Any solutions to this problem??

There are two possibilities:
1) Software problem. Since you were stock, this is unlikely.
2) Hardware problem. This is more likely, in my opinion.
If you want to eliminate 1) as a possibility, you can try this:
1. Download the GNex Toolkit here
2. Install it & get the drivers working on your computer (if you haven't already)
3. Unlock the bootloader by selecting Option 3 (it'll wipe your phone)
4. Flash factory stock rom by selecting option 8
5. Try it. If it works, congratulations. (if you want to re-lock your bootloader, use option 11)
If this doesn't work, relock your bootloader and send it in for warrantee. (most likely a hardware problem)

....

FredFS456 said:
There are two possibilities:
1) Software problem. Since you were stock, this is unlikely.
2) Hardware problem. This is more likely, in my opinion.
If you want to eliminate 1) as a possibility, you can try this:
1. Download the GNex Toolkit here
2. Install it & get the drivers working on your computer (if you haven't already)
3. Unlock the bootloader by selecting Option 3 (it'll wipe your phone)
4. Flash factory stock rom by selecting option 8
5. Try it. If it works, congratulations. (if you want to re-lock your bootloader, use option 11)
If this doesn't work, relock your bootloader and send it in for warrantee. (most likely a hardware problem)
Click to expand...
Click to collapse
So, I did the above method and after flashing the factory stock rom it won't start up anymore. It doesn't respond to anything at all. It seems I've bricked it
Is there any way to unrbick it now? I'm assuming I can't send it in for warranty either now if it's semi bricked. Unless it's been completely bricked which means there is still a chance of getting a replacement phone.

I have the same prob on rooted SGN
This morning I switched off the airplane mode to be available, system crashed and restarted. And then still the same again - booting / android logo / restart again.. /./. I am using Android Revolution HD 2.1.5, for last month with no problems.
I tried to boot into recovery, then wipe the cache and reflash rom and radio from sd, it is still the same. I can see all the files on my int. sd with no probs.
Please help.

I'm thinking it might be a hardware issue, but I'll wait for another member's opinion before confirming.

Solved!!!
That's what I thought - HW prob, but it seems that luck is on my side, I hope. It helped to get back on stock but with total deletion including int partition
Anyway thanks for support.

630263 said:
That's what I thought - HW prob, but it seems that luck is on my side, I hope. It helped to get back on stock but with total deletion including int partition
Anyway thanks for support.
Click to expand...
Click to collapse
Was your phone rooted or bootloader unlocked before the problem occurred?
Anyways I've sent in my phone for warranty, hopefully samsung will fix it.

So my phone company called me today and apparently Samsung told them that it's corrosion(?) problem. When I asked exactly what does that mean they said it's moisture damage or physical damage that probably caused it. But I'm confused how could my phone possibly get moisture damage inside an otter box. I know how delegate these devices are and I know how to take care of them.
Anyhow it'll be $90 to fix it. I had no other option so I asked them to go ahead with the repairs. So frustrated with Samsung to be honest. I never dropped my phone once, never had any water damage, phone was always inside the defender case. And I still have to pay them for fixing my phone even though it's not my fault.

That's quite worrying, I just started having boot loop problems today. I've had the phone since Feb 29th and not had a problem with it yet, but today it started boot looping. I went into recovery and did a factory reset, was alright for a couple of hours then it crashed, started bootlooping again. Running stock 4.0.2 unrooted, I'm wondering if flashing 4.0.4 might help.

I'm in the same boat.... unrooting stock 4.0.1 firmware - canadian version from Negri.
April 23rd my phone crashed and started boot looping. Google logo - reboot - Google logo - reboot
Factory reset worked. I installed less apps than I had before figuring perhaps an app was corrupting something.
Yesterday - it happened again. Phone crashed. Boot loop. Factory Reset worked. Installed even fewer apps.
We'll see what happens this time around. I am hoping it is just a software thing. Hoping 4.0.4 gets pushed soon too.....

I've been having the same issue, plus sometimes my home screen it would lock up and wouldn't let me do anything, so I did a battery pull and it would boot loop for a half hour.
After the 3rd time I just took it to my Verizon wireless store, and showed them the situation and they couldn't figure it out, so their sending me a replacement, which I'm not looking forward too, don't want a semi-used phone....
Via Galaxy Nexus [LTE]

Rebooting Issue Solved.
I was also a troubled Samsung Galaxy Nexus user and my phone kept restarting more than half a dozen times everyday. Most of the times when I switched between two or more applications, or when it was simply idle on my desk.
However, I found a solution (at least in my case). All I did was root my phone, install cwm recovery, and flash a custom rom after wiping cache and factory resetting the phone, It's been about 5 to 6 hours now since I flashed the custom rom and I haven't had a single reboot or hang since.
Others who face this problem, please give it a shot, who knows? You might save your Galaxy Nexus instead of sending it back to get a replacement or spend some money on it for repairs which aren't even required in the first place.

I also had this problem unrooted. I had to give it to Samsung for the warranty
Swyped on my Galaxy Nexus running AOKP with Trinity Kernel, overclocked to 1.4GHz

I got my nexus yesterday, almost immediately after first start it start to install JB from OTA.
I did buy 2000mAh samsung original battery and started straight with it. not even testing with 1750mAh bat.
after installing JB and needed softwares, it started to randomly reboot.
it rebooted even it was just in my pocket.
sometimes when I did do something, display freezed and after about 5sec it rebooted.
Now I did changed to original 1750mAh, and it havent boot at all couple hours, even I did play angrybirds space.
I wont dare to root it before I am very sure problem is with 2000mah battery.

2stardiver said:
I got my nexus yesterday, almost immediately after first start it start to install JB from OTA.
I did buy 2000mAh samsung original battery and started straight with it. not even testing with 1750mAh bat.
after installing JB and needed softwares, it started to randomly reboot.
it rebooted even it was just in my pocket.
sometimes when I did do something, display freezed and after about 5sec it rebooted.
Now I did changed to original 1750mAh, and it havent boot at all couple hours, even I did play angrybirds space.
I wont dare to root it before I am very sure problem is with 2000mah battery.
Click to expand...
Click to collapse
I could be wrong, but have you tried to clean the pin on the battery? Seems like battery and the phone isn't contracting too well
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz

Little update, phone did continue rebooting with original 1750mAh battery also.
I did also reset with recovery mode, and after that it did also reboot one time.
like it uses all memory/cpu and when nothing to do reboot (like windows )
I also did flash stock rom with toolkit but no help.
I will test rooting phone and flash another rom, or is it useless ?

after using couple days, not yet rooted.
Phone works and wont reboot even in heavy stress. but sometimes it just reboots by own not a single program in task list.
might reboot right after previous reboot or take hours to reboot.
stupid phone

I have been done some research.
I did one more time reflash google stock with rootkit, and forgot lock phone, it was almost 3 hours by own in wifi, no reboots at all.
when I noticed that I forgot to lock it I rooted whole phone and installed paranoid android 2.13 with CWM.
Now Ive been using 2 hours without any reboot, installing software, setting things up and using apps.
I dont understand at all:silly:
edit: noup, yesterday evening one almost reboot, paranoid android did reset itself but didnt even reset uptime. so I didnt count that normal reboot.
but after wake up this morning, it did reboot once when I put in my pocket, another just lying on table, once activating bluetooth in my car.
going to send it back to seller.

I have a similar issue, although not quite the same. Last night my phone started boot looping - it managed to boot up to the lock screen, and I can use it for about a minute before it dies and then reboots. This continues again and again (I have to pull the battery to quit it).
I have stock JB on my GSM GN, but rooted with an unlocked bootloader / CWM. I restored my old CWM backup, and had the same issue. I also wiped the cache and the dalvik just to see if that helped, but I had the same issue. I then tried to do a factory reset in CWM, but after I did that the boot loop just got to the nexus logo and died, entering a new (slightly shorter) boot loop. I went back into recovery and reflashed my CWM backup, and that at least got me back to booting into android.
I can't understand what's going on - could it be a hardware issue if it will happily stay alive in recovery, but dies after 1-2mins of android?
Thanks for your help. If it is hardware then I hope I can reflash the stock recovery / bootloader and unroot through recovery... the phone doesn't stay on long enough to do it when it's booted into full android!

OP3 rebooting to blank screen (with white notification light)?

Hi all, my unlocked and rooted (for the purpose of titanium etc) 5 day old OP3, running latest stock Oxygen is rebooting itself several times a day, but not rebooting back into the OS. It shows a blank screen and the notification light is lit white.
To get back into the OS, I have to power it down and restart. Sometimes it doesnt make it past the boot animation. It freezes, and reboots (again, to a blank screen with white notification light).
I've spent a couple of hours this morning wiping it (all apart from internal storage), and re-flashing.
The problem then got worse, as when flashing the stock ROM from recovery, or side loading it, the phone would reboot when it got to 90%. Whether I use TWRP (3.0.3-0), or stock recovery, I encounter the same problem.
I tried flashing a slimmer ROM (AICP), which flashed successfully, but I'm still getting reboots to blank screen with white notification light.
Any ideas?
P.s. I took a nandroid backup before encountering any issues, however the phone reboots (to the same state) when about 50% through restoring it.

AWretchSavedByGrace said:
Hi all, my unlocked and rooted (for the purpose of titanium etc) 5 day old OP3, running latest stock Oxygen is rebooting itself several times a day, but not rebooting back into the OS. It shows a blank screen and the notification light is lit white.
To get back into the OS, I have to power it down and restart. Sometimes it doesnt make it past the boot animation. It freezes, and reboots (again, to a blank screen with white notification light).
I've spent a couple of hours this morning wiping it (all apart from internal storage), and re-flashing.
The problem then got worse, as when flashing the stock ROM from recovery, or side loading it, the phone would reboot when it got to 90%. Whether I use TWRP (3.0.3-0), or stock recovery, I encounter the same problem.
I tried flashing a slimmer ROM (AICP), which flashed successfully, but I'm still getting reboots to blank screen with white notification light.
Any ideas?
P.s. I took a nandroid backup before encountering any issues, however the phone reboots (to the same state) when about 50% through restoring it.
Click to expand...
Click to collapse
Same as myself normally while watching YouTube or downloading files is when it hapoens most,so I'm gonna do a factory reset in twrp and see if that helps,ill let you know

thelad said:
Same as myself normally while watching YouTube or downloading files is when it hapoens most,so I'm gonna do a factory reset in twrp and see if that helps,ill let you know
Click to expand...
Click to collapse
So done that and got one black screen and the white light,went to work had 3g/4g on all day didn't get one black screen,got home connected to wifi and I got a black screen,so something to the with wifi seems to cause it for me

Sounds like a hardware issue.
I'd get my device replaced ASAP.

Paradoxxx said:
Sounds like a hardware issue.
I'd get my device replaced ASAP.
Click to expand...
Click to collapse
I think I'll have to its pissing me off now,goes great for hour or two then I'll get this black screen 4 or 5 times in a row

I have the same issue.
I tried some ROMs (cm13, RR, OP3lite) and always the same.
I already contacted the support and they wiped my phone by taking a remote session through my computer.
I now have OOS 3.2.1 stock, not rooted.
I had a reboot since but I will let a few days to see if the issue is resolved

nono77240 said:
I have the same issue.
I tried some ROMs (cm13, RR, OP3lite) and always the same.
I already contacted the support and they wiped my phone by taking a remote session through my computer.
I now have OOS 3.2.1 stock, not rooted.
I had a reboot since but I will let a few days to see if the issue is resolved
Click to expand...
Click to collapse
How long after the wipe/back to stock did it happen? after a bit of Google search seems to be happening to few sd820 devices

I don't know how much time after, maybe 6 hours later or so...
I had a freeze yesterday evening and had to reboot my phone.
Everytime it freezes on reboot and I have to wait 3 to 4 tries before the phone really boot.

Try to flash stock rom with unbrick solution. If ir does not help, apply for RMA ticket

I created a RMA ticket this morning.
My phone will go to repair center

I raised an RMA request on July 19th, which was approved July 20th, yet I've still not received return mailing labels from Arvato.
Not even slightly impressed.

My situation
Hi there,
This morning I decided to relock my bootloader to give it a complete stock-Android feel to it. I had already unrooted my phone at this point. It was then when I thought it was a good idea, since I unrooted it, to delete the BetaSuperSU rar file as well as the TWRP folder from my phone files. I then opened a command prompt in the AndroidSKDSlim folder and typed: fastboot devices, fastboot oem lock
And then I went on my phone and clicked the power button to confirm the locking. Since then my phone has not booted up yet, and I get no vibration when I press the power button. No button seems to be responding, but the white LED light is permanently on. What should I do now? My computer doesn't recognise my phone either!

Breecko said:
Hi there,
This morning I decided to relock my bootloader to give it a complete stock-Android feel to it. I had already unrooted my phone at this point. It was then when I thought it was a good idea, since I unrooted it, to delete the BetaSuperSU rar file as well as the TWRP folder from my phone files. I then opened a command prompt in the AndroidSKDSlim folder and typed: fastboot devices, fastboot oem lock
And then I went on my phone and clicked the power button to confirm the locking. Since then my phone has not booted up yet, and I get no vibration when I press the power button. No button seems to be responding, but the white LED light is permanently on. What should I do now? My computer doesn't recognise my phone either!
Click to expand...
Click to collapse
Have you tried holding power and volume down for a few seconds without the cable plugged into the phone?

thelad said:
How long after the wipe/back to stock did it happen? after a bit of Google search seems to be happening to few sd820 devices
Click to expand...
Click to collapse
acmerw said:
Try to flash stock rom with unbrick solution. If ir does not help, apply for RMA ticket
Click to expand...
Click to collapse
AWretchSavedByGrace said:
I raised an RMA request on July 19th, which was approved July 20th, yet I've still not received return mailing labels from Arvato.
Not even slightly impressed.
Click to expand...
Click to collapse
I received a mail yesterday evening saying that they can't take my phone and I have to do a factory reset.
I replied to this mail saying that I did multiple factory resets and even do a remote session with a oneplus tech support.
They sent me a mail an hour after with a number and the process to send my phone.

Stuck in boot loop even after factory reset. Able to get into bootloader and recovery

Hoping for some help or alternatives to fix my fiancee's Pixel XL. Last night the phone just kept flashing the 'G' logo on for 10 seconds, off for 10 seconds. She said the phone was close to dying before it happened, and I imagine it probably ended up draining the battery afterwards with the constant bootloop. Plugged it in all night but the charging screen didn't come up and would just stay in the bootloop. I could get it into the boot loader (power button and volume down), but it wouldn't go into recovery mode and instead would go right back to the boot loop.
So I tried a battery pack to charge it and it still didn't show charging, but I was able to get it into recovery mode eventually, but still boot loop afterwards. At one point, after leaving it on boot loader menu while attempting to charge, it eventually just tried to start itself and made its way to the second Google splash screen after the main G logo. Looked like it froze there though and I couldn't get it to that point again.
On my way to work this morning I tried plugging it into my car's USB port after powering off from the boot loader, and this time I kept flashing that it was charging (looked like it was 3/4 charged but not sure how accurate that is). So I got into recovery again and tried 3 factory resets consecutively. Still bootloop after attempting a startup afterwards. There was a similar issue a couple weeks ago where it looked like it was stuck in a bootloop, but it turned out the phone actually was dead that time and the charger wasn't working. Once we switched chargers it booted right up.
Any other suggestions or possibilities? I don't have much troubleshooting experience otherwise. Phone is fully stock, Google Fi. Any other info I can provide please let me know!

well, i'm not sure if it makes a difference, but now for some reason i can't get into recovery mode again. just goes into the boot loop. It also goes into the boot loop as soon as I plug the phone in to charge.

cgibsong002 said:
well, i'm not sure if it makes a difference, but now for some reason i can't get into recovery mode again. just goes into the boot loop. It also goes into the boot loop as soon as I plug the phone in to charge.
Click to expand...
Click to collapse
I assume you can't get into the bootloader using power and volume down buttons?

I have always been about to get into the boot loader. Actually i can get into recovery again as well. Seems if i let it sit for a while it'll go to recovery again. Maybe heat related.

My OG Pixel did the same thing to me one morning. I tried everything to revive my pixel but nothing worked. I did some digging and it turns out there is an issue with the storage on the phone. It's just a old fancy paper weight.

cgibsong002 said:
I have always been about to get into the boot loader. Actually i can get into recovery again as well. Seems if i let it sit for a while it'll go to recovery again. Maybe heat related.
Click to expand...
Click to collapse
If you can get into recovery, have you tried to sideload a full ota.zip (not an update)?

mozhno said:
If you can get into recovery, have you tried to sideload a full ota.zip (not an update)?
Click to expand...
Click to collapse
I haven't. I see that Google has all the ota's on their site. Is there a specific one that i might want to try? The same one? Go back a few? Will i even be able to sideload if my phone is fully stock?
Edit: sideload adb successfully but no change. I loaded the 6-5 ota which was what i already had.

cgibsong002 said:
I haven't. I see that Google has all the ota's on their site. Is there a specific one that i might want to try? The same one? Go back a few? Will i even be able to sideload if my phone is fully stock?
Edit: sideload adb successfully but no change. I loaded the 6-5 ota which was what i already had.
Click to expand...
Click to collapse
Sounds as if it's time to just try stuff and see what sticks. Regarding using an ota, it works if you are stock, and I sideload it even if I have installed majisk or installed another kernel. It typically works for me with fewer chances of blowing things up than flashing a stock image. Regarding what to try next, you may have already gone into recovery to check the install function to see if your storage still appears and try to flash anything that worked in the past; if you have a backup in twrp you could try to restore it; you could wipe cache and dahlvik; or even sideload an earlier ota version that worked. Since the 6-5 ota did not work nothing really jumps out to me as obvious. One final caveat, I once had to reboot a sideloaded ota a second time before my pixel booted properly. If I think of something else I'll post again.

I took it to ubreakifix and they told me that this is indeed a known issue with pixel xl's that they all suffered from a faulty motherboard and that is indeed the cause here. Said he thought there was actually a class action about it so I'll have to look into it. Really pisses me off that Google repeatedly told me it's not a known issue when their authorized repair center says it is.
Anyway i have a warranty with Upsie that I'm hoping to get this replaced with. We'll see.

cgibsong002 said:
I took it to ubreakifix and they told me that this is indeed a known issue with pixel xl's that they all suffered from a faulty motherboard and that is indeed the cause here. Said he thought there was actually a class action about it so I'll have to look into it. Really pisses me off that Google repeatedly told me it's not a known issue when their authorized repair center says it is.
Anyway i have a warranty with Upsie that I'm hoping to get this replaced with. We'll see.
Click to expand...
Click to collapse
Good luck

I'm assuming you tried booting into twrp recovery, going to reboot, and picked slot A ( or B if already in A) to reboot to and then rebooted system? A lot of the times simply switching slots from recovery and then rebooting is the fix. At least for me.

手机早期经历的情况得说明一下。root没有？Twrp是谁的？

Also, for anyone else having this issue, try rebooting into the bootloader. Connect to PC, and try fastboot --set-active=a
If this doesn't work, try booting back into your recovery image using fastboot boot *whatever you named your TWRP recovery image* and then flashing your twrp.zip again in recovery, and when rebooting if you're in slot B choose slot A in recovery to boot into.
Also keep in mind in Windows 10, it uses Powershell, so commands have to be typed in .\fastboot not just fastboot or it won't take it.

Soft bricked Pixel XL

A week ago, all of a sudden, my Pixel decided to freeze and become unresponsive. To make a long story short, it only goes to the Google logo screen and will not go into bootloader or recovery mode. Took it to a repair shop and they said it needed to be sent back to Google (it's three years old so long past its warranty) which would cost a fortune. They said it is soft bricked.
I'm looking into things and since my phone is already useless, I surely can't make it any worse. (fingers crossed.)
I'm wondering if anyone has any tips on how to get my phone back up and running whilst also keeping all of the data on my phone. I'm not keen on wiping the data as it has important information on it. Is it possible to unbrick a Pixel XL without factory resetting it?
Does anyone have a simpletons guide on how to do it? I've looked at numerous guides and they are either long winded or far too complicated for me. I'm not familiar with downloading a file to unzip it or extracting it. Although, I am very much willing to learn given my circumstances.
If anyone can provide any information, I would be very grateful!

i think if anything at this point, you need to assume none of your data can be saved. if you send it to google for them to fix, no data will be kept most likely, nor if you find any solution to do yourself. what happens if on the google screen you hold down power and voldown until it turns off and then keep holding them down?

It goes into fastboot with the android guy on it's back and it gives me the "restart bootloader", "recovery mode", "barcodes", etc, options. None of which the phone can enter apart from the barcodes and the powering off option. :crying:

HanaTruly said:
A week ago, all of a sudden, my Pixel decided to freeze and become unresponsive. To make a long story short, it only goes to the Google logo screen and will not go into bootloader or recovery mode. Took it to a repair shop and they said it needed to be sent back to Google (it's three years old so long past its warranty) which would cost a fortune. They said it is soft bricked.
I'm looking into things and since my phone is already useless, I surely can't make it any worse. (fingers crossed.)
I'm wondering if anyone has any tips on how to get my phone back up and running whilst also keeping all of the data on my phone. I'm not keen on wiping the data as it has important information on it. Is it possible to unbrick a Pixel XL without factory resetting it?
Does anyone have a simpletons guide on how to do it? I've looked at numerous guides and they are either long winded or far too complicated for me. I'm not familiar with downloading a file to unzip it or extracting it. Although, I am very much willing to learn given my circumstances.
If anyone can provide any information, I would be very grateful!
Click to expand...
Click to collapse
I have the same exact problem. Started Nov. 14. Talked to google asked me to take it to uBreakiFix. They ran diagnostics and said they can't fix it.
My phone used to boot up randomly but would freeze after 2-3 mins and crash again into a bootloop. Now it's stuck on white "google" screen and can't get into recovery or any other modes.

Nilkong said:
I have the same exact problem. Started Nov. 14. Talked to google asked me to take it to uBreakiFix. They ran diagnostics and said they can't fix it.
My phone used to boot up randomly but would freeze after 2-3 mins and crash again into a bootloop. Now it's stuck on white "google" screen and can't get into recovery or any other modes.
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by boot up randomly do you mean it would randomly reboot or turn on while it was off?

sudoxd said:
by boot up randomly do you mean it would randomly reboot or turn on while it was off?
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I mean it would boot successfully and take me to lock screen where I can use the phone for few minutes until it freezes again.
Currently I am connected to computer with adb shell open and have phone on the screen where I can see options to select 'barcode' 'recovery mode' 'power off'. The screen shows baseband version, CPU, UFS, DRAM, "Device is locked".
Adb is recognizing the devices (I can't unlock because I had the option to "OEM unlock" turned off in settings). But when I try selecting 'recovery mode' its back to 'Google' screen and stuck there.

Nilkong said:
I mean it would boot successfully and take me to lock screen where I can use the phone for few minutes until it freezes again.
Currently I am connected to computer with adb shell open and have phone on the screen where I can see options to select 'barcode' 'recovery mode' 'power off'. The screen shows baseband version, CPU, UFS, DRAM, "Device is locked".
Adb is recognizing the devices (I can't unlock because I had the option to "OEM unlock" turned off in settings). But when I try selecting 'recovery mode' its back to 'Google' screen and stuck there.
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try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.

sudoxd said:
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
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I flashed the new version of OTA from google's site. And it looks like it's booting up. Will report back if it crashes or continues to hold up.
Thanks!
EDIT: It's back to boot looping. It was at the "G" screen with white loading bar underneath. It froze there and went back to bootloop. Looks like there might be no avail.

Similar issue here. I gave up on it a month ago, but I figured it can't hurt to ask around. FWIW, there seem to be a lot of similar reports on Google's Pixel support forum.
Anyway, during the 2nd year of owning my Pixel XL (got it in Septempter 2017), I started experiencing slowdowns and random reboots more frequently, but never any bootloops until after receiving Android 10. After receiving Android 10, the random reboots seemed to be happening more frequently. I also experienced a weird issue where the phone would spontaneously exit out of the Google app (reached by left edge swipe from home screen) consistently within a few seconds of entering it.
Eventually, after another increasingly common random freeze, the phone rebooted and got stuck in a bootloop. Initially, chances were high that I would be able to complete the boot process after a few attempts, but inevitably, it would freeze and start bootlooping again. During the handful of successful boot attempts, I was able to backup some photos, and more importantly, enable OEM bootloader unlock in the developer options. After several more failed attempts to boot successfully, I did a total reflash of the latest factory image as of September 2019, after which I was able to get partially through the new phone setup process before crashing. For each subsequent attempt, the crash would happen earlier and earlier in the setup process until it wouldn't get further than the 'G' logo before rebooting. When the October 2019 factory image became available, I tried flashing that as well, but no luck.
On one hand, considering that the failures got progressively worse over time, it seems that this is fundamental hardware failure in the SOC, motherboard, RAM, etc. On the other hand, there seems to have been so many recent reports of this, especially after the Android 10 update, that I wonder whether or not it is software issue. Or could it be some combination of both, where the Android 10 update is pushing the hardware in new ways that is more likely to exacerbate an underlying hardware flaw?
Should I try re-flashing with Android 9 instead? At this point, it is a total brick...

sudoxd said:
try sideloading the latest OTA and see what happens, this doesnt require an unlocked bootloader, just adb sideload.
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Would this be possible to do with a phone that doesnt turn on but the computer does see it as a qualcom device?

ckidmcd said:
Would this be possible to do with a phone that doesnt turn on but the computer does see it as a qualcom device?
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Needs to boot to any recovery, custom or not, to sideload an ota

sudoxd said:
Needs to boot to any recovery, custom or not, to sideload an ota
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Do I have any options to pull the data from the device since it does see a qualcomm device when plugged into a computer?

ckidmcd said:
Do I have any options to pull the data from the device since it does see a qualcomm device when plugged into a computer?
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does fastboot see your phone at all if you type `fastboot devices`