[Q] Brand new N7505 from Amazon arrived with SuperSU - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Hi All,
I've just received a European N7505 from an Amazon seller (not Amazon themselves) - the phone was bought as brand new, all the security labels were in place on the box (though I know that's easy enough to fake), with sealed battery and headphones, but the phone arrived with a modified version of 4.3, it has SuperSU, Clean Master, and CM Browser already installed - hardware resetting the phone still leaves these Apps there..
The phone's nice, and I've no problem with reflashing it with a standard European ROM using ODIN, but I wondered if anyone else has had this happen, and can anyone point me at where I might find a Stock European ROM? (been some time since I last did this kind of thing), or do you think I should return it for a refund? (which Amazon have already agreed to)
Thanks in advance...
<Later> Knox has been tripped, so I'm returning the phone - the small saving against a new one just isn't worth it..

It's a pre owned device for sure.. good move by returning it..
Sent from my SM-N750 using XDA Free mobile app

Related

Daily Steals Gsm Galaxy Nexus

Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
I just bought a Nexus yesterday form somewhere else for $100 more. But is a legit seller, super fast shipping, and I'm impatient so that 3 week wait would almost be worth $100.
Either way, if this deal works out good for you. I was just paranoid and actually paid a bit more to buy from a reputable seller and have peace of mind.
FriedSushi87 said:
Who just bought one?
I bet they sold a crap ton. I picked up a silver model.
I'm hoping that it's actually new, and without defects.
Supposedly it takes up to 3 Weeks to ship...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Yeah it's gonna take a hell lot of time for them to get it shipped to you. And don't worry, the phone will be new
arzbhatia said:
Yeah it's gonna take a hell lot of time for them to get it shipped to you. And don't worry, the phone will be new
Click to expand...
Click to collapse
I saw numerous recent reports from new egg stating that their "new phone" came with the seals broken, Chinese business cards loaded inside, finger prints, and reports of device tampering (setup program didn't launch, went straight to home screen)
Often on sites such as this, they sell at low prices because they acquire a large stock of cheap devices from an over seas distributor, and having some of the phones having been tampered with would lower the price for them significantly.
Let's hope the sale is legit, and maybe just an overstock of silver/white phones......
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
I saw numerous recent reports from new egg stating that their "new phone" came with the seals broken, Chinese business cards loaded inside, finger prints, and reports of device tampering (setup program didn't launch, went straight to home screen)
Often on sites such as this, they sell at low prices because they acquire a large stock of cheap devices from an over seas distributor, and having some of the phones having been tampered with would lower the price for them significantly.
Let's hope the sale is legit, and maybe just an overstock of silver/white phones......
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
AFAIK, DailySteals is 90% legitimate! Don't worry and just hope for the best
arzbhatia said:
AFAIK, DailySteals is 90% legitimate! Don't worry and just hope for the best
Click to expand...
Click to collapse
More legitimate than newegg.com ?
I was surprised to read those reports actually....
Sent from my HTC HD2 using XDA App
First post! Got mine from dailysteals as well when they had their promo a few weeks back (got mine mid Jan). Wait was a little over two weeks. And yes it was brand new and I've had no issues whatsoever.
Sent from my Galaxy Nexus using Tapatalk
I also ordered one yesterday from daily steals. Hoping for the best. I can't wait till it comes in!
I've had my Galaxy Nexus for quite a while. Ordered from Daily Steals as well. No problems to report here. Shipping took longer than I would have liked though.
Oh and if it makes a difference to anyone the one I got from them was a yakju.
Sent from my Galaxy Nexus using XDA App
Is anyone else having issues with the phone they received from this deal?
My phone is stuck in a boot loop, and it's still unrooted and at stock ROM.
Samsung won't provide me support because it's international.
I have a $530 paperweight...
Sent from my HTC HD2 using XDA App
FriedSushi87 said:
Is anyone else having issues with the phone they received from this deal?
My phone is stuck in a boot loop, and it's still unrooted and at stock ROM.
Samsung won't provide me support because it's international.
I have a $530 paperweight...
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Boot into the bootloader by holding down both volume up and down and power.
Scroll to recovery using the volume keys and select recovery.
When you see the android laying on his back press volume up and power. You might have to do it a few times. Eventually, it will show a menu.
Then clear user data and reboot.
Let me know if that works. You will lose your data but your phone will be functional again.
If that doesn't work we can try another method.
El Daddy said:
Boot into the bootloader by holding down both volume up and down and power.
Scroll to recovery using the volume keys and select recovery.
When you see the android laying on his back press volume up and power. You might have to do it a few times. Eventually, it will show a menu.
Then clear user data and reboot.
Let me know if that works. You will lose your data but your phone will be functional again.
If that doesn't work we can try another method.
Click to expand...
Click to collapse
I'm going to try to do this tonight most likely when I get home.
I'm hoping there is a way to access the internal memory without booting the device. Someone recommended adp connecting via the computer, and somehow accessing the internal flash memory.
I'm going to copy/paste a well written explanation that details what I've done, researched, ect. In case anyone else finds this thread and hopefully they'll find it useful..
I'm experiencing a similar issue with my international version unlocked gsm galaxy nexus. My device is still on the stock ROM, not rooted, and no modifications. It had been updated to the latest version of Android available for this device via an ota update. My carrier is Tmobile USA.
I got it a few weeks ago from daily steals.com unsubsidized, and had been experiencing intermittent and random restarts of the device. This started about four days after getting the device, and would happen 3-4 times a week, sometimes multiple times per hour.
I researched online and found that random restarts were a common issue with galaxy nexus devices, especially gsm versions, and that at the time there were no known solutions to fix this issue besides factory resetting. Some users claimed after a hard reset, the device continued to randomly reboot. Others noticed the reboot issue stop upon the reset, but only to manifest itself again over time.
After about a week or two of this intermittent reboot issue, the phone seemed to have stopped restarting, or at least if it was, I wasn't noticing it (i.e. It was in my pocket, or I was sleeping).
Now, after it performing perfectly (as far as I know) for about a week, I thought it might have been a fluke, and that uninstalling some programs and updating others solved the issue, and it was just a software conflict.
Unfortunately for me, I was wrong. This afternoon after unplugging my phone from the wall and turning it on, it begun to boot loop. The previous night, I had let the device's battery completely drain to the point where the phone shut off.
Now it's not even staying on for more than 10 seconds at a time before restarting. If I can manage to click into an app before it restarts, it loads up fine, then it freezes, and I hear a Pop sound from the device and it restarts.
I haven't tried hard resetting the device yet, as I'm hoping there's a way to recover some of my data on the device first.
I did however somehow manage to boot it into safe mode once accidentally, which didn't do much as it still rebooted within ten seconds.
Some possible explanations that I've read across the internet include
1) general Android OS error
2) issue with wifi being turned on
3) possible issue with corrupted Sim card?
I've managed to turn off wifi in the few seconds the device was last on, but it still rebooted.
I removed my Sim card entirely and tried to boot as well, to no avail.
I've contacted Samsung USA, but they don't provide support for my device because it's the international version. They gave me a phone number for the UK Samsung support office, but I cannot dial it, as I believe it might be restricted on my phone plan, and I need to get a calling card.
I sent daily steals an email regarding this issue, but I'm not really expecting much from them.
Have many other people experienced the boot loop issue? I've seen a few incidents so far. Is it software? Hardware related?
Evidently people with custom roms are experiencing this issue as well, meaning it's a hardware issue, a software issue that certain roms share the same code, or a driver issue.
What's sad it's that my HD2 with Android hacked onto it still works fine, even after going through the washing machine full cycle while on with a fully charged battery...
Any thoughts/advice?
Thanks in advance for responding.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC HD2 using XDA App
Ordered a GN from dailysteals on the 21st. It arrived at my door 8 days later. No issues with the brand new phone.
Ordered mine with the most recent sale. Received in about a week with the factory seal almost broken, but it was hanging on by just a little bit. The unit is brand new and no problems. Only thing was the adapter that dailysteals included for the charger did not fit the Samsung Euro wall charger. Luckily had another one.
Battery life has been fantastic so far. I took it out of the package turned it on and the battery lasted over 12 hours without a charge!
It is not a jakju unfortunately and I don't want to mess around with it. The Google Play store website shows it as a T-Mobile Samsung Galaxy Nexus too.
I bought my nexus when they had it on March 1st and I have no complaints. The phone came brand new in the box with the factory seal and has worked just fine since the day I got it. Even though I paid a little more then it is in I'm very happy with the purchase.
Sent from my Galaxy Nexus using Tapatalk

[Q] How to factory reset for warranty exchange?

It seems the search function is down, so my apologies if this has been covered before. I scanned 5+ pages of the General forum and saw nothing answering my question.
So as the title says, I need to mail back my phone for warranty exchange. I've been rooted and running a custom ROM for quite some time, with most of my recent time spent on the various versions of LiteROM.
My question is, do I need to do anything outside of flashing the latest UCLJ3 stock ROM via odin? I did that last night (after a wipe through CWM), and it removed CWM and replaced it with the stock recovery. I needed to use the phone for another 12 hours before my new one arrives this afternoon, so I added my account and a couple apps, but before mailing it back I plan to do a factory reset (through the stock ROM) and tell it to format the internal SD. After that, is there any trace of my mods that might void the warranty? I greatly appreciate AT&T's program where you get the new phone first, then mail back your old one within 14 days. But I don't want to get an email or call in 2-3 weeks telling me they deemed my warranty void, and I need to return the new phone. Has anyone ever had a problem with warranty exchange after root or custom ROM?
The only thing that sorta worries me is when the phone is put into download mode (power plus vol up), it says:
-----
ODIN3 Download Mode
(Protocol v2.1)
Reason: Force Key
Secure mode: Secure
Check Signature: Check
Custom Binary Download: Yes (1 counts)
Current Binary: Samsung Official
Waiting USB Cable...
------
My concern is with "Custom Binary Download: Yes (1 counts)". Is this giving AT&T/Samsung evidence that I flashed a custom ROM, possibly voiding my warranty? Is there a way to reset that?
Thanks for any tips on the reset/warranty procedure.
Ive sent back 3 rooted phones, one running cm7 (moto backflip). They don't seem to care that much about root or even a custom Rom.
Sent from my SGH-I927 using xda app-developers app
Good to know. I'm probably over-thinking it, just want to make sure. The guy on the phone from AT&T sure was easy to convince that I needed a new phone. I originally had battery issues (suddenly went from 75% to 5%), so he mailed me a brand-new battery overnight. That solved the battery issue, but I continued to have really bad GPS reception (see attachment, this was while standing outside on a clear day). The rep actually called me to see how my phone was after the battery was replaced, told him I was still having GPS problems, he ordered me a new phone without any questions. Should arrive at my desk at work any minute now...
You didnt have to through troubleshooting stuff? They have always done that for me and my family.
Sent from my SGH-I927 using xda app-developers app
Yeah, I figured I would have to jump through all sorts of hoops. All the guy asked me is if I had the latest version of ICS, and I said no (technically, I didn't, I was on LiteROM 0.6). He said once I get the new battery, do a software update, then check the GPS signal. When he called 2 days later to ask about the battery, all I said was that I updated to the latest ICS, and my GPS reception is still very poor. He asked nothing more, just initiated a new phone coming my way. Maybe they have a big push internally for better customer service, and if so, they definitely get my thumbs up.
Heck, a couple weeks ago I had an online chat with AT&T about the fact that I was missing my corporate discount on 2 of my lines. I had been overcharged about $70 over the course of 10 months. The person couldn't fix it online, so she asked me if they could call me, and a "discount specialist" spoke with me. She couldn't re-apply the discount over the phone (said I had to go into my local AT&T store), but immediately offered me a $250 "courtesy credit" for the inconvenience. Sounds good to me!
And the new beast has arrived. Showed up with no battery, sim or back cover. Also came running Android 2.3.6. Ah well, I'll have all that fixed soon.
Dang, in download mode, it says "Custom Binary Download: No (0 counts)".
Ah well, I'm sure it will be fine.
how is gps now after having the phone replaced and reflashed ?
Waaaay better. Locks my position very quickly, strength in GPS Test is much improved. Glad I swapped it out while under warranty. Now just to get the old one accepted without issue. Should be fine.
Back to loving my phone. Now to figure out a good case before this one gets dropped. That's where a slider is a pita, with a 2-piece case.

Ridiculous amount of bloatware?

Am I the only one facing this? I just got my G3 back from repair and its filled with bloat. I factory reset twice but it always does this. Some kind of update service brutally installs over 100 bloatware apps without asking! Even with no wifi or data enabled it still installs this.
Is this normal? Does anyone else have this kind of bloat on their device?
Some of the apps:
Apps Center
Appvisor
1881 mobilsøk
A1 apps
Accès compte
App center (another...)
Appstore
App shop (what the heck man)
Audioteka
Bezpieczna rodzina
Booking.com
Czasoumilacz
Digiposte
Gry
Iko
Kursy123
La poste
Ligue1
Littlest pet shop
Lookout security
..............
Etc etc etc.
I also disabled a whole bunch already. I don't want to root since this is my gf's device and I don't want to mess up the warranty.
Anyway, is this normal? Do all G3's get preloaded with this crap??? Or do I have some kind of virus?
Thanks
Sent from my SM-T320 with Tapatalk 4
divie said:
Am I the only one facing this? I just got my G3 back from repair and its filled with bloat. I factory reset twice but it always does this. Some kind of update service brutally installs over 100 bloatware apps without asking! Even with no wifi or data enabled it still installs this.
Is this normal? Does anyone else have this kind of bloat on their device?
Some of the apps:
Apps Center
Appvisor
1881 mobilsøk
A1 apps
Accès compte
App center (another...)
Appstore
App shop (what the heck man)
Audioteka
Bezpieczna rodzina
Booking.com
Czasoumilacz
Digiposte
Gry
Iko
Kursy123
La poste
Ligue1
Littlest pet shop
Lookout security
..............
Etc etc etc.
I also disabled a whole bunch already. I don't want to root since this is my gf's device and I don't want to mess up the warranty.
Anyway, is this normal? Do all G3's get preloaded with this crap??? Or do I have some kind of virus?
Thanks
Sent from my SM-T320 with Tapatalk 4
Click to expand...
Click to collapse
It's not normal. Either your gf visited some rogue site and downloaded crap or the repair guy played with the phone and visited some site and downloaded malware. Run Lookout or Bit defender to see what malware you got.
hwong96 said:
It's not normal. Either your gf visited some rogue site and downloaded crap or the repair guy played with the phone and visited some site and downloaded malware. Run Lookout or Bit defender to see what malware you got.
Click to expand...
Click to collapse
Wow. The weird part is that most of those unwanted apps are also in LG's updater service in the about phone settings. I ran Bit Defender and it showed two malicious apps, but I couldn't delete them?
Anyway, during repairs the phone has had it's motherboard swapped (even got a new imei number). I think they swapped in a motherboard of a used infected device.
If that's true I'm really mad. I did the right thing and brought the phone back to my retailer and it got repaired under warranty.
But apparently we got f*cked over. Should I flash a new stock firmware? Or should I contact the retailer first?
Thanks
Sent from my SM-T320 with Tapatalk 4
Get rooted, then convert bloats to normal apps using Titanium Backup, then uninstall them.
This is the most simple way to get rid of them.
Warning: be careful, I'd better disable/freeze apps you're not sure are bloats before uninstalling, because they may be important to the system itself (like LG update service).
hepbhoe said:
Get rooted, then convert bloats to normal apps using Titanium Backup, then uninstall them.
This is the most simple way to get rid of them.
Warning: be careful, I'd better disable/freeze apps you're not sure are bloats before uninstalling, because they may be important to the system itself (like LG update service).
Click to expand...
Click to collapse
But these bloats aren't regular bloatware. They are more like malware. Isn't it absurd that if I send a phone over to get a boardswap it's swapped for a board loaded with junk like this?
This makes me wonder what kind of origin this "new" board has. The phone also feels slower and laggier than before. I'm not happy with how the phone has been repaired. Do I have any rights?
Sent from my SM-T320 with Tapatalk 4
divie said:
But these bloats aren't regular bloatware. They are more like malware. Isn't it absurd that if I send a phone over to get a boardswap it's swapped for a board loaded with junk like this?
This makes me wonder what kind of origin this "new" board has. The phone also feels slower and laggier than before. I'm not happy with how the phone has been repaired. Do I have any rights?
Sent from my SM-T320 with Tapatalk 4
Click to expand...
Click to collapse
You can return it and pretend it's not your phone, because it has software difference, and demand to return it to the original/factory state or replace it with the new sealed one. The only way service centre have a right to touch your data - is solving the software problems. And the only way they may do it – return the phone to the original/factory state. As an additional service they may provide you a backup service for your data. But for sure they are not allowed to install anything not included in the factory ROM image without your handwritten permission.
As for me I am always doing full wipe before and after any occasion my phone going to a stranger hands.
hepbhoe said:
You can return it and pretend it's not your phone, because it has software difference, and demand to return it to the original/factory state or replace it with the new sealed one. The only way service centre have a right to touch your data - is solving the software problems. And the only way they may do it – return the phone to the original/factory state. As an additional service they may provide you a backup service for your data. But for sure they are not allowed to install anything not included in the factory ROM image without your handwritten permission.
As for me I am always doing full wipe before and after any occasion my phone going to a stranger hands.
Click to expand...
Click to collapse
I did wipe before and after. I even flashed my country's .KDZ just now. Still there's malicious apps installing right after turning it on the first time after wiping. I even searched all of the root partition of the phone for any of those apps with Root Explorer with no results. Weird as f*ck.
I just contacted my retailer, they agree it's ridiculous aswell and I'm going to send it back monday for replacement again... I probably got handed an infected motherboard. Just hope they're not gonna f*ck me over again.
I´ll post here once it comes back.
I've faced similar problem before. When I flashed international v10n rom kdz, some apps from different country origins and games came preloaded as I run the phone. My LG G3 was Vodafone Germany model, and somehow it installed vodafone preloaded apps from all over the World I believe. There is a hidden .op folder in our devices 'system/data/.op' which is not deleted even after flashing. I rooted the phone and deleted the apk files in vodafone folder, made a factory reset, got rid of the bloatware forever.
batuhanb85 said:
I've faced similar problem before. When I flashed international v10n rom kdz, some apps from different country origins and games came preloaded as I run the phone. My LG G3 was Vodafone Germany model, and somehow it installed vodafone preloaded apps from all over the World I believe. There is a hidden .op folder in our devices 'system/data/.op' which is not deleted even after flashing. I rooted the phone and deleted the apk files in vodafone folder, made a factory reset, got rid of the bloatware forever.
Click to expand...
Click to collapse
Thanks for the insight. It now makes some more sense to me what's happened to the phone.
For those that like to know, here's my theory:
The LG had a broken sim reader so I sent it over to repairs and it's motherboard got swapped. But it didn't get swapped with a factory brand new one, it got swapped with a refurbished one. The previous owner of said board had flashed a polish or whatever firmware that inserted a whole bunch of bloat. Then later on he or the repair company flashed back the original firmware while of course leaving the bloatware in it's place since it's not wiped. Finally I receive the phone back, and after turning it on having to deal with a sh*tload of polish bloat.
As I've stated in my first post, I really don't want to root since it's my gf's phone, and besides that, since its not my fault all this junk is on the phone I find it not my responsibility to fix other peoples weird endeavors. A phone getting repaired should return properly working.
Bottom line, I'll probably end up sending it over again regardless of knowing what happened and demand a new board.
Still, I think it's downright ridiculous not only that I get a refurbished motherboard for a brand new device of 10 days old that has a manufacturing defect, but also that said board is loaded with junk and not properly tested. I'm really disappointed in today's standards.
Sent from my SM-T320 with Tapatalk 4

Bricked ATT Note4 after software update. What do i do?

I finally was forced to update to android 5.0.1. I updated at work but it failed halfway through and is now in a boot loop. I've tried every solution the internet can provide me. What do I do now? The device IMEI has a limited warranty until 2017. I purchased through swappa. I have original box but no documentation besides the barcode sticker on the side. Will AT&T replace this? It was their update that caused this anyway. Any experiences with this sort of thing please? I dropped a large chunk of change on this paperweight. Thanks
Wildstar34 said:
I finally was forced to update to android 5.0.1. I updated at work but it failed halfway through and is now in a boot loop. I've tried every solution the internet can provide me. What do I do now? The device IMEI has a limited warranty until 2017. I purchased through swappa. I have original box but no documentation besides the barcode sticker on the side. Will AT&T replace this? It was their update that caused this anyway. Any experiences with this sort of thing please? I dropped a large chunk of change on this paperweight. Thanks
Click to expand...
Click to collapse
The first thing to do is find a local Best Buy with a Samsung Experience shop. They can reflash the firmware or send the phone in for repairs. This would be the best and easiest option. Most likely, you'll be able to get everything fixed in around an hour max.
BTW, it doesn't matter if the device was purchased from somewhere other than Best Buy!
I'm not sure if ATT will replace the phone if you didn't buy it from ATT. You can contact them to see though. Call them and tell them that you bought the device from Swappa. Though, most likely, they'll turn you away unless they have some sort of business alliance with Swappa.
Do this as a Plan B.
The third option is to get in contact with Swappa. I don't know anything about that service though. Usually in order to claim warranty, you need the device and proof of purchase. If Swappa has an online receipt, or even just an online purchase history, that should work. They most likely would just need some sort of proof that you actually bought the device from or through them. Like I said, I don't know anything about Swappa, so you'll have to contact them to get specifics of what you'd need.
When all else fails, go directly to Samsung. Again, tell them that you got the device from Swappa. Though, this would basically be like the first option, except that it would take longer.
All options except the first one may result in you getting a refurbished replacement. Just an FYI. The only way that Best Buy will give you a refurbished replacement is if they were to send the phone back to Samsung and it was replaced.
PM me if needed!
Sent from my SM-P600 using Tapatalk
spexwood said:
The first thing to do is find a local Best Buy with a Samsung Experience shop. They can reflash the firmware or send the phone in for repairs. This would be the best and easiest option. Most likely, you'll be able to get everything fixed in around an hour max.
BTW, it doesn't matter if the device was purchased from somewhere other than Best Buy!
I'm not sure if ATT will replace the phone if you didn't buy it from ATT. You can contact them to see though. Call them and tell them that you bought the device from Swappa. Though, most likely, they'll turn you away unless they have some sort of business alliance with Swappa.
Do this as a Plan B.
The third option is to get in contact with Swappa. I don't know anything about that service though. Usually in order to claim warranty, you need the device and proof of purchase. If Swappa has an online receipt, or even just an online purchase history, that should work. They most likely would just need some sort of proof that you actually bought the device from or through them. Like I said, I don't know anything about Swappa, so you'll have to contact them to get specifics of what you'd need.
When all else fails, go directly to Samsung. Again, tell them that you got the device from Swappa. Though, this would basically be like the first option, except that it would take longer.
All options except the first one may result in you getting a refurbished replacement. Just an FYI. The only way that Best Buy will give you a refurbished replacement is if they were to send the phone back to Samsung and it was replaced.
PM me if needed!
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Hey, thanks a lot. This may be the single most helpful forum post I've ever read. I will drive up to BestBuy tomorrow and give it a shot. I wasn't able to flash a AT&T stock rom through Odin, but I guess it's worth a shot. I believe the flash failure was due to the AT&T bootloader being locked?
Wildstar34 said:
Hey, thanks a lot. This may be the single most helpful forum post I've ever read. I will drive up to BestBuy tomorrow and give it a shot. I wasn't able to flash a AT&T stock rom through Odin, but I guess it's worth a shot. I believe the flash failure was due to the AT&T bootloader being locked?
Click to expand...
Click to collapse
Welcome!
Most likely something just went wrong during the installation. The bootloader is not a factor in this matter since all ATT Note 4s have it locked and the firmware is meant for this phone.
Now, if you had the phone rooted (permanently), installed a custom kernel and recovery, etc, then the update failure would be 100% explainable. But since you can't do any of that with this phone, then the most likely cause is just "sh1t happened" or the installation was interrupted (like battery died).
Sent from my SAMSUNG-SM-N910A using Tapatalk
Have you tried kies to reflash your phone?
floatingtrees said:
Have you tried kies to reflash your phone?
Click to expand...
Click to collapse
I used Kies, Kies3 and Swap Sync or whatever to do an emergency restore. All of them failed. Kies 3 recognized the phone and was 98% done downloading the firmware and then failed.
Also i am not rooted and never attempted a root (on this phone anyway).
Good news. Just got off the phone with AT&T and they have a replacement on the way. Thanks for your help everybody. We have achieved the best case senario for me as i was having problems with the volume buttons anyway
I would consider this case solved.
Wildstar34 said:
Good news. Just got off the phone with AT&T and they have a replacement on the way. Thanks for your help everybody. We have achieved the best case senario for me as i was having problems with the volume buttons anyway
I would consider this case solved.
Click to expand...
Click to collapse
Awesome! Win-win for you (I guess?)
If the volume keys were messed up, then I wonder if there was some other problems with the phone too. Ones you couldn't see... ones that prevented proper firmware installation.
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Chinese seller messed up 7t flash to EU ROM?

So I got 7t off Aliexpress. I asked the seller not to flash Global Rom (whatever that means) but he said he can't do that. Well I ordered it anyways and it arrived clearly used (i.e. customized with apps like Netflix and some apps like Google Movies marked as used 2 weeks before I got it in Google Play Store) and with EU ROM installed. The biggest issue is troubles with installing anything via Google Play store. After I logged in with my gmail account, PlayStore got stuck updating apps like Google services and Chrome. Then I couldn't install ANYTHING, any app I add would get stuck downloading. I obviously set the proper date and time (btw, when the phone arrived, it was off by a few days on the clock, not sure why would that be the case), tried clearing cache/data on Play Store, Play Store Services, rebooting, anything I could think of I tried and still it doesn't work. Then by some miracle some apps got installed (after hours of idle) but an hour later the same story all over again! I'm wondering if the vendor messed up the EU ROM flash and it's acting up, or perhaps he installed some spyware/malware which is interfering with normal operation of the phone. I'm ready to apply MSM tool and flash international ROM but would like to hear any suggestions to avoid that, don't want to brick the phone, besides, I prolly should start a dispute with guy for messing up the phone so bad that I paid a lot of money for
You need to MSM the phone back to a global stock that is available..find that thread. Or, just dispute the charge and return the thing. Sound sketchy the entire situation.
Follow the instructions to factory reset the phone with MSM tool and everything will be fine don't worry.
By the way, Netflix is installed by default as a system app this is normal. As well as Google play movies.
You could try a simple factory reset from the settings first.
yeah, MSM is the last resort, that's why I asked. I was just wondering what the heck happened and why I can't install anything despite all the troubleshooting I tried. I'm also not sure if MSM will clear up everything the guy left behind on my phone.
The problem is not just the installed apps like netflix, it's the reported usage of the apps 2 weeks prior to delivery! I didn't even know it, just came across "my apps" screen in Play store and there it is, some apps report being used 2 weeks ago, and that's in the first few hours of me receiving it. I'm just not comfortable with the phone that's been in use by someone before I got it, not sure if I can trust with my financial data, passwords and so on. The seller took a whole week from the moment I placed the order to shipping it out, probably a bit more.
anzial said:
yeah, MSM is the last resort, that's why I asked. I was just wondering what the heck happened and why I can't install anything despite all the troubleshooting I tried. I'm also not sure if MSM will clear up everything the guy left behind on my phone.
The problem is not just the installed apps like netflix, it's the reported usage of the apps 2 weeks prior to delivery! I didn't even know it, just came across "my apps" screen in Play store and there it is, some apps report being used 2 weeks ago, and that's in the first few hours of me receiving it. I'm just not comfortable with the phone that's been in use by someone before I got it, not sure if I can trust with my financial data, passwords and so on.
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I understand. You ordered it from China? How much time did it take to come?
Mine took 5 weeks. So usage 2 weeks ago would not be worrisome. Maybe they simply forget to reset the phone after flashing the ROM. I don't know the procedure but they maybe test the phone quickly before resetting it and this time.... They forgot to factory reset it. But the fact that you can't install apps is really strange I agree. Anyways MSM should format and re-encrypt everything so it should be good.
morback said:
I understand. You ordered it from China? How much time did it take to come?
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Mine was about 3 weeks but that's as reported by Aliexpress. The postal service actually recorded receiving the package about 2 weeks before I got it, so it's possible that the guy simply printed out the shipping label but shipped it later.
Does MSM clear out any potential rooting or whatever else in the bootloader apart from firmware itself?
anzial said:
Mine was about 3 weeks but that's as reported by Aliexpress. The postal service actually recorded receiving the package about 2 weeks before I got it, so it's possible that the guy simply printed out the shipping label but shipped it later.
Does MSM clear out any potential rooting or whatever else in the bootloader apart from firmware itself?
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As I understand, it completely resets the phone to stock so you should loose root and unlocked bootloader if it was unlocked.
I got a 7t pro McLaren edition from China, took 5 days to get to me buying from eBay. Arrived 2 hours ago sealed brand new with global rom/Google maps out the box. It's weird some have oxygen OS and playstore from factory and some don't
Mine arrived sealed as well, but it was sealed by the seller, not at the OnePlus factory. It was obvious from the addition of a plug adapter and misplaced SIM ejector in the box
anzial said:
Mine arrived sealed as well, but it was sealed by the seller, not at the OnePlus factory.
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99% think thats factory sealed but it is from the seller.
Linuxkek said:
99% think thats factory sealed but it is from the seller.
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Just received my second one last Thursday and it was sealed as well. Obviously done by the seller as it is a Chinese one (256GB) with global rom.

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