[Q] PC connection problem - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Hi there, i just got myself a Note 3 Neo (SM-N7505), but there is something strange when i connect it to the PC. Nothing happens... downloaded Kies, and everything, but as i connect the USB cable, there is only charging on the phone, no option to select USB mode... nothing... just charging.
I'm new on Touchwiz, and Samsung in general, so all help is appreciated.
Thanks.
And have a nice day.

Just download usb drivers for note neo
Enviado desde mi SM-N7505 usando Tapatalk 2

m80dv said:
Just download usb drivers for note neo
Enviado desde mi SM-N7505 usando Tapatalk 2
Click to expand...
Click to collapse
Maybe I wasn't clear in my question, I downloaded all recommended software to establish connection. Drivers are up to date. The funny part is on the phones' side. There are no USB options on my phone, just plain charging.
As I said I'm new to Samsung, not to Android.

Did you try different usb ports?
Sent from my SM-N750 using XDA Free mobile app

Yupp, tried multiple cables with different PCs, same result. I think i'm gonna send it back for repairs, i believe it may be a hardware problem.

Yeah seems to be a hardware issue.. keep us posted..
Sent from my SM-N750 using XDA Free mobile app

Thank you for all the replies.
The story so far: the phone is in transit for diagnostics and eventual repairs in service. I'll see what's wrong with it.
Honestly i'm a bit anxious, because the services here in Romania often just throw a factory reset, and they call it a day. I hope that it wont be the case this time.
Off topic: I quite like this device. Got used to it in a few days (despite it's large size). And tho there are a lot of negative vibes regarding this phone, I honestly think it feels and acts as a high end phone. Yea.. the pricing.... i got mine for about $410, when the Note 3 costs around $600. So there is still a great price diff. at least in Romania. (the phone was "resealed" but in new condition, with a price drop of about 15% at a big online store)
Maybe this hardware issue is inherited from this "re-sealing" of a faulty product? I don't know. Anyhow i have 24 months warranty so i'm not concerned.

You bought the resealed version for 400$ you mean?
Sent from my SM-N750 using XDA Free mobile app

Evil Eye said:
You bought the resealed version for 400$ you mean?
Sent from my SM-N750 using XDA Free mobile app
Click to expand...
Click to collapse
Yupp. But it was in brand spanking new condition, it even had the plastic on the screen and camera lens.

Hmm.. brand new Note 3 Neos' are available in India for that price..
Sent from my SM-N750 using XDA Free mobile app

Okay it seems that it was a hardware issue. The phone was repaired, and it's been shipped back home.

Fitomi said:
Okay it seems that it was a hardware issue. The phone was repaired, and it's been shipped back home.
Click to expand...
Click to collapse
Glad to know!
Sent from my SM-N750 using XDA Free mobile app

Related

Help! USB device not recognized

I just got my equipment for my cracked screen and I don't usually sync my phone to my computer so when I went to try and backup my files the computer won't recognized it!!
I've already switch roms because I was wearing jb
I need to back up my files any suggestions
Sent from my Galaxy Nexus using XDA
What kind of puter? You got the right samsung drivers?
I tried on my laptop (Mac) and desktop (windows) and yes they have the right drivers
Sent from my Galaxy Nexus using XDA
Well your mac laptop won't need drivers. If it's plugged in and your phone has the settings box checked for "MTP" then it'll be recognized. Did you download Android File Transfer? You'll need it to transfer files.
Is USB debugging checked? If so, uncheck it and try to install the drivers again. If you can't, shoot me your Gmail and I'll help you through G Talk.
Custom kernel? Make sure USB fast charge is off.
Ok! I tried the new cable that came with the replacement and it works just fine... its weird that the cable I have is not working anymore..
Sent from my Galaxy Nexus using xda app-developers app
I got a replacement made in Korea... is there any reputation about it.. cuz I'm getting signal drops every minute, literately!
Sent from my Galaxy Nexus using xda app-developers app
sergioosvaldo1 said:
I got a replacement made in Korea...
Click to expand...
Click to collapse
"Made in Korea" means it was manufactured by Samsung directly and not outsourced to some factory in China.
If you're unhappy with the signal drops you can try to get another replacement, or look at the threads here on signal drops for solutions
Yeah! I'm looking for ways to fix it.. but the one I had was made in china and was brilliant no drops nor anything. I curse the day I dropped and cracked the screen.. do you think I can just go to the Verizon store and ask them for a replacement
Sent from my Galaxy Nexus using xda app-developers app
sergioosvaldo1 said:
Yeah! I'm looking for ways to fix it.. but the one I had was made in china and was brilliant no drops nor anything. I curse the day I dropped and cracked the screen.. do you think I can just go to the Verizon store and ask them for a replacement
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
If you're within the return period, they will replace your device no questions asked. If you're over it, it would depend on the store you go to but more likely than not you have a good chance.
Just make sure you're stock and not rooted
I called yesterday and after a couple of minutes well an hour to be exactly they're going to send me a new device. That's what she said. But since today is 4th of July the phone should be here by tomorrow..
Sent from my Galaxy Nexus using xda app-developers app

Well I brought my galaxy nexus from the crapper

Crazy story but my nexus started having this crazy charging issue which spread into a USB issue no matter the computer they would all say could not recognize This device ..I thought my phone was through because it was the international version therefore I'd have to get in contact with another country to get this resolved *sidenote I tried mobile Odin and made my phone sort of unusable for a while * ..after much debate I figured I could fix this myself ..scouring the internet seeing tons of people with the same problem I decided to repair this because it was not software and it was not gunk inside the port ..so I ordered the part and saw how relatively easy it was to repair it was ridiculously simple and here I was going to pay someone to fix it lol...thanks google and Samsung for simplicity..that being said ill fix other peoples problem if anyone has it hit me up anytime
Sent from my Amazon Kindle Fire using xda app-developers app
O even got a bomb ass case to make it feel new lol .. the red one from www.tridentcase.com they have awesome cases
Sent from my Amazon Kindle Fire using xda app-developers app
Mine has crazy USB problems too. Says charging when it really isn't charging. Doesn't charge with USB cable. Etc, was the fix easy?
Sent from my Galaxy Nexus using xda app-developers app
fuego77 said:
Mine has crazy USB problems too. Says charging when it really isn't charging. Doesn't charge with USB cable. Etc, was the fix easy?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
actually yea it was pretty simple i think anyone could do it, also does ur pc recognize it? thats when i realized i had a usb port issue

[Q] at&t galaxy note 2 charging & usb conncection problems

well i tried to use n7105 pit file on my i317 but unfortunately it failed the process and since then my mobile troubles me a lot to charge and my mobile is not recognized by my pc whatsoever.. but the thing is if i connect my mobile in downloading mode with odin, it works perfectly.. even when it gets charging from pc, pc does not recognize it even though i have installed kies and samsung drivers.. is there anyway to find the solution please?
Sounds like you need a new charging port
Usually caused by plugging in a slightly wet usb cord.
Or the female end (your phone) is dirty andbor corroded.
Theyre not expensive to fix.
sent from my 1920 overclocked note 2 running jedi xp11
markbencze said:
Sounds like you need a new charging port
Usually caused by plugging in a slightly wet usb cord.
Or the female end (your phone) is dirty andbor corroded.
Theyre not expensive to fix.
sent from my 1920 overclocked note 2 running jedi xp11
Click to expand...
Click to collapse
I would have agreed with you completely if my phone was making same troubles connecting with odin in downloading mode..
It connects in downloading with odin with no problems whatsoever that is what making me think that hardware part should be alright on the other hand it rarely connects in mtp mode with pc for barely 15 seconds and suddenly goes to dock mode.. sometimes nothing pops up.. do you still think it has to be something with charging port only? If it is so I am ready to pay for it...
Thanks for reply btw..
Its my best guess. Without seeing the phone I can only speculate. I replaced mine for around $65. Depending on where you live theres likely a few cell repair shops around
sent from my 1920 overclocked note 2 running jedi xp11
markbencze said:
Its my best guess. Without seeing the phone I can only speculate. I replaced mine for around $65. Depending on where you live theres likely a few cell repair shops around
sent from my 1920 overclocked note 2 running jedi xp11
Click to expand...
Click to collapse
Yes man! You are absolutely right... I went to samsung service centre and that guy said its problems with charging socket so i simply told him to replace it for just 1250 INR which is just over 20 us dollars... Well but he is unsure as i317 is not available in india so his unsurity is new charging socket of n7100 may work or not.. Let me hope it will do the trick and i will get my phone working as good as brand new...
Thanks a ton...
aroranirav2 said:
Yes man! You are absolutely right... I went to samsung service centre and that guy said its problems with charging socket so i simply told him to replace it for just 1250 INR which is just over 20 us dollars... Well but he is unsure as i317 is not available in india so his unsurity is new charging socket of n7100 may work or not.. Let me hope it will do the trick and i will get my phone working as good as brand new...
Thanks a ton...
Click to expand...
Click to collapse
Dobt forget to hit the thank button!
Sent from my SGH-I317 using Tapatalk 2
markbencze said:
Dobt forget to hit the thank button!
Sent from my SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
indian samsung service center could not do it for me..
my phone is almost garbage now..
aroranirav2 said:
indian samsung service center could not do it for me..
my phone is almost garbage now..
Click to expand...
Click to collapse
I don't understand, if you bought the phone new then the charging port should be covered under warranty. Just take it back to where you bought it or send it in to sammy for exchange.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
LittleRedDot said:
I don't understand, if you bought the phone new then the charging port should be covered under warranty. Just take it back to where you bought it or send it in to sammy for exchange.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Actually my bro bought it for me from at&t usa... and I here in india.. samsung galaxy note 2 is available in india but not i317..
I wemt to 2 of samsung service centers but both of them were not ready to fix it for me... it is utterly ridiculous to have mobile that is not working well just within a month...
Get them to order you one. Or order one off ebay and have them install it. Sutely theres a way. Or contact samsung website and order from them. Be creative
Sent from my SGH-I317 using Tapatalk 2
markbencze said:
Get them to order you one. Or order one off ebay and have them install it. Sutely theres a way. Or contact samsung website and order from them. Be creative
Sent from my SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
I have sent an e-mail to samsung support center... I am going to visit one more sammy service center tomorrow.. send me link of ebay if you can find it.. I am ready to pay whatever it may charge.
markbencze said:
Get them to order you one. Or order one off ebay and have them install it. Sutely theres a way. Or contact samsung website and order from them. Be creative
Sent from my SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
http://www.ebay.com/itm/New-Chargin...250?pt=LH_DefaultDomain_0&hash=item3f22cbada2
should this work for me? is this the charging socket?
markbencze said:
Get them to order you one. Or order one off ebay and have them install it. Sutely theres a way. Or contact samsung website and order from them. Be creative
Sent from my SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Exactly, I would be on a payphone talking to Samsung cs right now.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
LittleRedDot said:
Exactly, I would be on a payphone talking to Samsung cs right now.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
The item in the link I sent you is correct? Should it be okay for my device?
That doesnt look like the part you need. I could be wrong but id keep looking
sent from my 1920 overclocked note 2 running jedi xp11
markbencze said:
That doesnt look like the part you need. I could be wrong but id keep looking
sent from my 1920 overclocked note 2 running jedi xp11
Click to expand...
Click to collapse
That looks like exactly what he needs. I only say that because I watched the hour long video of the note 2 breakdown.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Galaxy note 2 - usb charging port defective from new?
Just received a galaxy note BNIB and it appears to have a faulty USB socket on the phone as will only charge intermitently and getting worse after 2 days - now won't charge at all. On its way back to supplier for refund. Question - is this a common problem with these devices?
It was an issue with the Note 1,and I was told by sammy cs that the supplier of the usb socket was changed. But this is the nature of micro usb, they just wear out.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
markbencze said:
Get them to order you one. Or order one off ebay and have them install it. Sutely theres a way. Or contact samsung website and order from them. Be creative
Sent from my SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
LittleRedDot said:
That looks like exactly what he needs. I only say that because I watched the hour long video of the note 2 breakdown.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
i am pretty much thankful to you people but you know the great thing is my cell's charging socket is working great all of sudden.. i got rid of all the issues i had, i don't know how it has happened but yup it has happened.. thanks all of you for trying to get me out of this trouble...

Possible sds

Hello
5 month Note 2 user that had almost no complaints till early april where my phone started lagging, restarting every few hours(it did restart once every 2-3 days since they day i bought it) and touch screen not being responsive. Result was the problem becoming worse and me having to search for it and finding out about SDS. I checked my phone through EMMC and it says my chip is insane... as soon as I saw that I tried backing everything up but as it turned out, it was too late..I've lost all my game data (I've managed to copy a few games but its a few stages back..for example my subway surfers save is like 2-3 months back...), i've lost ALL of my contacts and my smscontact backup says it has no contacts on the backupfile...
regardless, I sent it to the local Samsung retail and they kept it for a week, got it back today, same thing happening...They told me they found humidity + errors on my phone and they had to clear/wipe it out completely. Its been like 3-4 hours since i got it and it already got stuck at a black home screen error + unable to swap applications and once on a non-responsive touch screen. I contacted the Samsung retailer and he told me that it could be an error from my SD card. I highly doubt that, am using a san disk 32gb ultra speed and I only have movies on it actually so...
Now my 'questions'...What can I do? Rooting it can fix it? Or will it void my warranty completely? If I root and it breaks again can I unroot and send it to have it fixed? And if they cant fix it, do they replace my phone with another one? Like a new note 2 or a new samsung phone?
Thanks
Ps: already posted this on sprint forums by mistake and it was suggested to me to try removing my sd card..no difference
Sent from my GT-N7100 using xda premium
well it is what people say "symptoms of the sudden death" so probably and all says that( 5 months, strange behaviour. .) if they dont fix you can talk to them that probably it is SDS if not you'll have to wait until the phone dies or send lots of times (like a guy who said that here in xda) and they probably replace the motherboard. theres nothing at the moment to do if it have been affected by the corrupted data but you can update to the latest firmware which is suposed to have the fix
hope I answered your question
Bests
Sent from my GT-N7100 using xda app-developers app
aka_sirok said:
well it is what people say "symptoms of the sudden death" so probably and all says that( 5 months, strange behaviour. .) if they dont fix you can talk to them that probably it is SDS if not you'll have to wait until the phone dies or send lots of times (like a guy who said that here in xda) and they probably replace the motherboard. theres nothing at the moment to do if it have been affected by the corrupted data but you can update to the latest firmware which is suposed to have the fix
hope I answered your question
Bests
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Was the 5 months too late for it to take effect?i already called them and they told me that they know nothing about the SDS.. they said they can only change my phones internal/motherboard (as they said "just the plaque not ur device"
Latest update is 4.1.2? Thats what i have.. they gave me the option of buying another phone..should i? Am afraid of getting another sds affected note
Sent from my GT-N7100 using xda premium
Shei77 said:
Was the 5 months too late for it to take effect?i already called them and they told me that they know nothing about the SDS.. they said they can only change my phones internal/motherboard (as they said "just the plaque not ur device"
Latest update is 4.1.2? Thats what i have.. they gave me the option of buying another phone..should i? Am afraid of getting another sds affected note
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
well the problem is that if the phone send some corrupted data to the chip when you were at 4.1.1 there's nothing to do.
The repair centre "doesn't know about it" because if they do know they'll have to asume that problem and they will lose money. The correct procediment is to change de motherboard however sometimes they just put an old one with the insane chip again. If you really want this phone and I assume that you do like it, when they replace and send it back update to 4.1.2 ASAP therefore they usually update before sending back.
Sent from my GT-N7100 using xda app-developers app
They are already losing money when they fix my phone cause of full warranty.. i loved the phone but am disappointed right now and with the possibility of changing phones i dont mind..cause all in all it has its downsides..ie too big to carry, takes a looong time to charge and regardless ive already lost all my data so its already like i got a new phone..
How can i know if they changed my motherboard?
Sent from my GT-N7100 using xda premium
You should have a new imei if they changed mb i think.
I bought note because of the screen,dont mind using it with both hands thats the price you have to pay if you want that commodity of big display.
And its charging like every phone,maybe a little longer but instead you have great battery life.
Sent from my GT-N7100 using Tapatalk 2
ChobbyNS said:
You should have a new imei if they changed mb i think.
I bought note because of the screen,dont mind using it with both hands thats the price you have to pay if you want that commodity of big display.
And its charging like every phone,maybe a little longer but instead you have great battery life.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
How can i test if my imei is a new one and not from a previous user?
I did buy it too but any below 1.5A charger charges too slowly..and the size does matter for me cause am currently serving the army and its harder for me to handle...
Sent from my GT-N7100 using xda premium
I use original charger at home and 2.1a car charger and it charges really fast.
You should maybe check out xperia z,it has ip57 certificate,it is lot tougher than note and a bit smaller.
Sent from my GT-N7100 using Tapatalk 2
ChobbyNS said:
I use original charger at home and 2.1a car charger and it charges really fast.
You should maybe check out xperia z,it has ip57 certificate,it is lot tougher than note and a bit smaller.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Cant find any good charger really..and car charging is not an option where i am...
Ive been thinking between one x+ or iphone5 to be honest but priority is trying to fix my note
Sent from my GT-N7100 using xda premium
aka_sirok said:
well the problem is that if the phone send some corrupted data to the chip when you were at 4.1.1 there's nothing to do.
The repair centre "doesn't know about it" because if they do know they'll have to asume that problem and they will lose money. The correct procediment is to change de motherboard however sometimes they just put an old one with the insane chip again. If you really want this phone and I assume that you do like it, when they replace and send it back update to 4.1.2 ASAP therefore they usually update before sending back.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Nobody loses money but Samsung. Your local samsung service center is not Samsung company. They are third companies that have an agreement with Samsung to fix samsung phones officially in your country.
They lose money only if they replace a motherboard that is already working or not covered under warranty (user faults).
Once I talked(personally) to one of Samsung services in my country, they said mostly they are not able to understand these new generation smartphones. Most of the time all they do is just replacing motherboards, they said
My suggestion to you, print several sudden death syndrome reported web pages and show them or email them if you can. Samsung is replacing bricked motherboards with no question asked (even rooted ones).
Media volume bar is disabled now...
Sent from my GT-N7100 using xda premium
I find it very strange, especially since these issues do not seem related to eMMC commands. Did you ever try using the phone without the sd card to eliminate the possibility?
Sent from my GT-N7100 using Tapatalk 2
Used it for a day and a half..it did had its reboots aswell...
Sent from my GT-N7100 using xda premium
Shei77 said:
Used it for a day and a half..it did had its reboots aswell...
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Have you ever tried a factory reset and use it as stock as possible for a while?
[email protected] said:
Have you ever tried a factory reset and use it as stock as possible for a while?
Click to expand...
Click to collapse
I did actually when i got the phone from the retailer..it took 35minutes..
Sent from my GT-N7100 using xda premium
Shei77 said:
I did actually when i got the phone from the retailer..it took 35minutes..
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
That was your first bad sign :S
You're out of luck. Send it to a repair center asap.
[email protected] said:
That was your first bad sign :S
You're out of luck. Send it to a repair center asap.
Click to expand...
Click to collapse
Well not much i could do...shop had already closed
I will send it but what can i claim? New phone? New chip?
Sent from my GT-N7100 using xda premium

S3 won't charge and turn on

My friend has an att s3 that doesn't turn on and charge. When I plug it in without the battery the red light comes on. On the other hand when I plug it in the charger with the battery the red light doesn't come on. The phone is in complete stock so not rooted at all. Do you guys think this is a battery issue or something else?
Btw I already googled this for a while and people are saying different things. So I had to post this here on xda.
Thanks in advance for you guys' response.
Update: my friend tried a new battery but didn't work either.
Sent from my Nexus 4 using xda premium
take it to the carrier's service center. if it has not been rooted at all, there should be no problem. they can see if it's the battery or the device. either way, it'll get taken care of.
I forgot to mention this but she won the phone on a Samsung event so I'm guessing there's no warranty on it. She was using the phone on tmobile btw since it was unlocked but had the att logo on it.
Sent from my Nexus 4 using xda premium
Could be a battery issue too. Try using a different battery.
She said she tried a new battery but still didn't work. I really find it weird that the red led lights up with out the battery but not with it when plugged on the charger.
Sent from my Nexus 4 using xda premium
MarkVis said:
I forgot to mention this but she won the phone on a Samsung event so I'm guessing there's no warranty on it. She was using the phone on tmobile btw since it was unlocked but had the att logo on it.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
she needs to get a hold of samsung support for service and/or warranty details. there is a 1-year manufacturers warranty on these devices.
xBeerdroiDx said:
she needs to get a hold of samsung support for service and/or warranty details. there is a 1-year manufacturers warranty on these devices.
Click to expand...
Click to collapse
I assumed that it won't have a warranty since there's no proof of purchase like a receipt or something. But I'll have her look into it.
Sent from my Nexus 4 using xda premium
xBeerdroiDx said:
she needs to get a hold of samsung support for service and/or warranty details. there is a 1-year manufacturers warranty on these devices.
Click to expand...
Click to collapse
+1 Try checking with Samsung. Look up on Samsung site. Based on IMEI, they should be able to make out its manufacture date, if not sale date. Plus, its been less than an year since device release date. So you should be covered here.
MarkVis said:
She said she tried a new battery but still didn't work. I really find it weird that the red led lights up with out the battery but not with it when plugged on the charger.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
A short battery or a damaged battery could block the charging and not get the light on. But since using a different battery too didn't help, it might not be the case. Look at battery connectors. Try using air blow on it and check if there any particle shorting them. Try using an alcohol swab and wiping connectors.
diablo009 said:
+1 Try checking with Samsung. Look up on Samsung site. Based on IMEI, they should be able to make out its manufacture date, if not sale date. Plus, its been less than an year since device release date. So you should be covered here.
A short battery or a damaged battery could block the charging and not get the light on. But since using a different battery too didn't help, it might not be the case. Look at battery connectors. Try using air blow on it and check if there any particle shorting them. Try using an alcohol swab and wiping connectors.
Click to expand...
Click to collapse
I had a feeling that it was the battery until she told me that she already tried changing it. Hopefully Samsung would still take it even without proof of purchase. Otherwise I would have to take our apart myself.
Sent from my Nexus 4 using xda premium
http://www.samsung.com/us/support/owners/product/SGH-I747MBBATT?
Samsung Telecommunications America, LLC
1301 E. Lookout Drive
Richardson, Texas 75082
Phone: 1-800-SAMSUNG
Phone: 1-888-987-HELP (4357)
Have the exact same issue
Did you get resolution to this?

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