My friend has an att s3 that doesn't turn on and charge. When I plug it in without the battery the red light comes on. On the other hand when I plug it in the charger with the battery the red light doesn't come on. The phone is in complete stock so not rooted at all. Do you guys think this is a battery issue or something else?
Btw I already googled this for a while and people are saying different things. So I had to post this here on xda.
Thanks in advance for you guys' response.
Update: my friend tried a new battery but didn't work either.
Sent from my Nexus 4 using xda premium
take it to the carrier's service center. if it has not been rooted at all, there should be no problem. they can see if it's the battery or the device. either way, it'll get taken care of.
I forgot to mention this but she won the phone on a Samsung event so I'm guessing there's no warranty on it. She was using the phone on tmobile btw since it was unlocked but had the att logo on it.
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Could be a battery issue too. Try using a different battery.
She said she tried a new battery but still didn't work. I really find it weird that the red led lights up with out the battery but not with it when plugged on the charger.
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MarkVis said:
I forgot to mention this but she won the phone on a Samsung event so I'm guessing there's no warranty on it. She was using the phone on tmobile btw since it was unlocked but had the att logo on it.
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she needs to get a hold of samsung support for service and/or warranty details. there is a 1-year manufacturers warranty on these devices.
xBeerdroiDx said:
she needs to get a hold of samsung support for service and/or warranty details. there is a 1-year manufacturers warranty on these devices.
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I assumed that it won't have a warranty since there's no proof of purchase like a receipt or something. But I'll have her look into it.
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xBeerdroiDx said:
she needs to get a hold of samsung support for service and/or warranty details. there is a 1-year manufacturers warranty on these devices.
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+1 Try checking with Samsung. Look up on Samsung site. Based on IMEI, they should be able to make out its manufacture date, if not sale date. Plus, its been less than an year since device release date. So you should be covered here.
MarkVis said:
She said she tried a new battery but still didn't work. I really find it weird that the red led lights up with out the battery but not with it when plugged on the charger.
Sent from my Nexus 4 using xda premium
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A short battery or a damaged battery could block the charging and not get the light on. But since using a different battery too didn't help, it might not be the case. Look at battery connectors. Try using air blow on it and check if there any particle shorting them. Try using an alcohol swab and wiping connectors.
diablo009 said:
+1 Try checking with Samsung. Look up on Samsung site. Based on IMEI, they should be able to make out its manufacture date, if not sale date. Plus, its been less than an year since device release date. So you should be covered here.
A short battery or a damaged battery could block the charging and not get the light on. But since using a different battery too didn't help, it might not be the case. Look at battery connectors. Try using air blow on it and check if there any particle shorting them. Try using an alcohol swab and wiping connectors.
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I had a feeling that it was the battery until she told me that she already tried changing it. Hopefully Samsung would still take it even without proof of purchase. Otherwise I would have to take our apart myself.
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http://www.samsung.com/us/support/owners/product/SGH-I747MBBATT?
Samsung Telecommunications America, LLC
1301 E. Lookout Drive
Richardson, Texas 75082
Phone: 1-800-SAMSUNG
Phone: 1-888-987-HELP (4357)
Have the exact same issue
Did you get resolution to this?
Related
Ok sprint sent me a replacement because I was having speaker problems I wanted to know if could keep the battery from my old device?
Sent from my SPH-D710 using xda premium
If Sprint sent you the replacement, I believe you need to send your old phone back to Sprint. If you do not send the battery, they will charge you the missing part. If you are lucky, it would not happen but Battery is a big noticeable part if it's not there.
Good Luck!
(Buying extra battery would be much cheaper from the market if Sprint charge you the cost of battery)
Darrien13 said:
Ok sprint sent me a replacement because I was having speaker problems I wanted to know if could keep the battery from my old device?
Sent from my SPH-D710 using xda premium
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DO NOT send your battery in. It says or use to say on the return packaging not to. I have never sent mine in.
bigtoysrock said:
DO NOT send your battery in. It says or use to say on the return packaging not to. I have never sent mine in.
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Really? Now I'm going to start breaking my speaker.
kobridge said:
Really? Now I'm going to start breaking my speaker.
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Yes if you get a refurb, you only get the phone even if its from sprint. I even got a new device from insurance and only sent phone, no battery or charger.
If they do not send the battery, the deal is over!
thanks!
bigtoysrock said:
DO NOT send your battery in. It says or use to say on the return packaging not to. I have never sent mine in.
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+1
I have NEVER sent my battery in, and have NEVER had a problem. In Fact, I have about 6 for my old Mogul. Enjoy your Battery Surplus.
will they sent me a new device soit has everything in the box and on my instructions it tells me to have all accessories that came with the old device shipped work phone.
Sent from my SPH-D710 using xda premium
Darrien13 said:
will they sent me a new device soit has everything in the box and on my instructions it tells me to have all accessories that came with the old device shipped work phone.
Sent from my SPH-D710 using xda premium
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If you get a new device it will have everything and a referb is phone only. When you get it it will have a return deal in it and that's where it says no battery. They are shipping this to you right?
Team-Nocturnal Blended ICS
I replaced mine for a refurb at the store and I just kept my old battery so I'm assuming if they send it to you that it's the same for refurbs, new phones include everything. For the people who want more batteries, I simply called sprint and said my battery was getting horrible life and they sent me a new one at no cost and didn't even want the old one back. Now I have two
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
Sent from my Galaxy Nexus using xda app-developers app
subxero123 said:
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
Sent from my Galaxy Nexus using xda app-developers app
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From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
kyokeun1234 said:
From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
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Click to collapse
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
What if I've had problems with my speaker cutting out mid calls since I got? The phone has been dropped once and has a couple dings but its been doing that since I got it and the drip had nothing to do with it. Will Verizon still give me a replacement without charging me?
Sent from my Galaxy Nexus using Tapatalk 2
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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netscorer said:
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
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im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
monkeypaws said:
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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i called samsung, they said 2 weeks
and i have the exact same issue as u
If I were you I would send it. Better try something than nothing at all
Sent from my Galaxy Nexus using xda app-developers app
subxero123 said:
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
i called samsung, they said 2 weeks
and i have the exact same issue as u
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End up being around three with shipping. I got my shipping notice today. Cannot wait to get it back!
Sent from my MB886 using xda app-developers app
Ok so here is the story, I noticed my micro usb was fitting in my phone pretty losely a few days ago. I didn't think anything of it, but today I was at work with 30% battery. So I go to charge it (stock wall mount & usb from my house) and noticed it wasnt charging. So after work I went to the mall to buy a charger, the ones they had didn't work, so I went to tmobile, and there's didn't work either. I came to the conclusion that my usb port is broken =/ my phone was completely dead for a few hours (plugged in the wall at home, hoping it'll charge) and as of 3 hours its gone from 0% to 15%, and the charging "lightning" bolt isn't over the battery indicating a charger is being recognized. Also it doesn't say its charging on the lock screen either. I am completely confused, is it a bad usb port? Bad battery? What should I do? I'm using an old G2 I found in a drawer until I find a solution.
Also I bought my Phone from some guy on craigstlist eliminating possible warranty right?
Thank guys!
Sent from my T-Mobile G2 using xda app-developers app
You can still try warranty and see if that works. I guess when you are submitting the service request just say what's wrong. I bought a phone from someone some time ago and sent it in for repair. Fixed no questions asked.
Sent from my Galaxy Nexus using xda app-developers app
Ieatnoobs said:
You can still try warranty and see if that works. I guess when you are submitting the service request just say what's wrong. I bought a phone from someone some time ago and sent it in for repair. Fixed no questions asked.
Sent from my Galaxy Nexus using xda app-developers app
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I appreciate your input, who do I call?? Its not a tmobile device
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fuego77 said:
I appreciate your input, who do I call?? Its not a tmobile device
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You call Samsung of course. But when I called them for a warranty, they asked me for the receipt. So you might need it too... But doesn't hurt.
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz
kyokeun1234 said:
You call Samsung of course. But when I called them for a warranty, they asked me for the receipt. So you might need it too... But doesn't hurt.
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz
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I don't have a reciept =O
And ill try calling them tomorrow. Will I need to relock my bootloader right?
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Here's an update. I pulled the battery out and back in then kept the phone off while the charger was in the phone, so it showed the Barry charing icon. I let it sit that way over night and when I turn the phone on this morning its 100% battery, but frankly it won't charge back up again. Its not recognizing my charger, I'm guessing it'll only charge the phone if the phone is off?
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Hi,
I recently rooted my phone (SGH-I747) this was two weeks ago. Everything was good no problem nothing at all. This morning I restart my phone and it will not start again. The battery was full charge and I tried other battery and does not work. There is no light when I try to charge it and there is no sign of life nothing at all. I tried to get into download mode but I could not. My question is there any hope that I can get my phone back I am really frustrating. :crying:
Try pulling the battery for 30 seconds. Reinsert the battery and see if your phone can boot.
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root2006 said:
Hi,
I recently rooted my phone (SGH-I747) this was two weeks ago. Everything was good no problem nothing at all. This morning I restart my phone and it will not start again. The battery was full charge and I tried other battery and does not work. There is no light when I try to charge it and there is no sign of life nothing at all. I tried to get into download mode but I could not. My question is there any hope that I can get my phone back I am really frustrating. :crying:
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My condolences. Same thing happened to my phone today. I called up AT&T, and they referred me to a local AT&T Repair Facility. They tried what they could, but in the end, they swapped my phone out. I ended up losing all my stuff that wasn't backed up in the cloud. Not a lot, and mostly all replaceable... but annoying just the same.
Castaway78 said:
My condolences. Same thing happened to my phone today. I called up AT&T, and they referred me to a local AT&T Repair Facility. They tried what they could, but in the end, they swapped my phone out. I ended up losing all my stuff that wasn't backed up in the cloud. Not a lot, and mostly all replaceable... but annoying just the same.
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Its unfortunate, but the galaxy s3 is known for "sudden death".
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RPelham said:
Try pulling the battery for 30 seconds. Reinsert the battery and see if your phone can boot.
Sent from my SGH-I747 using xda app-developers app
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I almost tried every possible solution on the internet and non of them works. I did try this but does not help. it is not booting at all.
RPelham said:
Its unfortunate, but the galaxy s3 is known for "sudden death".
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i thought the whole sudden death thing was more related to the i9300's with the exynos chip. guess not
xBeerdroiDx said:
i thought the whole sudden death thing was more related to the i9300's with the exynos chip. guess not
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Click to collapse
so did I but here's 2 in 24 hours =/
Sent from my SGH-I747 using xda app-developers app
RPelham said:
Its unfortunate, but the galaxy s3 is known for "sudden death".
Sent from my SGH-I747 using xda app-developers app
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I had iPhone for more than three years and I never had a problem. I just got this phone last month I think I will go back to iPhone.
root2006 said:
I had iPhone for more than three years and I never had a problem. I just got this phone last month I think I will go back to iPhone.
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lol. I had an iPhone since the first gen came out. switched to this device and will never look back.
FYI: I've had defective iphones too. There will always be a defective device from someone. no mfg is perfect. Hardware fails, it isn't anyone's fault. Its why there are return policies and warranties. I've taken my iphones for replacements and I've taken my android phones in for replacements.
P.S. If you had more than one bad experience with the same product I would understand your frustration. However, switching to a less powerful phone because of one bad experience is absurd.
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RPelham said:
lol. I had an iPhone since the first gen came out. switched to this device and will never look back.
FYI: I've had defective iphones too. There will always be a defective device from someone. no mfg is perfect. Hardware fails, it isn't anyone's fault. Its why there are return policies and warranties. I've taken my iphones for replacements and I've taken my android phones in for replacements.
P.S. If you had more than one bad experience with the same product I would understand your frustration. However, switching to a less powerful phone because of one bad experience is absurd.
Sent from my SGH-I747 using xda app-developers app
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My problems started from the day one. First time it did not accept my micro sim card and they replaced my phone and after one week the charger did not work and after one month they sent me a new one. now my phone is dead. Samsung customer service is the worse in this country I really had to fight with them just to send me a new charger. I will see what will happen tomorrow when I tell them that my phone is completely dead.
My galaxy note 2 died. I live in finland and the phone is an international one so, the place i sent it for warranty refused to fix it saying they have no parts. I thought it could be brought back to life without any neccessity 2 change much.
So my question anyone able to tinker with the phone and been able 2 bring it back at least to power up......
Should i heat it, boil it, or measure something with a multimeter..................
The phone just flashes a red light on the led light at the top.
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Sent from my GT-N8000 using xda app-developers app
It's an sds issue. Nothing can be done except changing the motherboard.
Sent from my GT-N7100 using xda premium
mngarogore said:
My galaxy note 2 died. I live in finland and the phone is an international one so, the place i sent it for warranty refused to fix it saying they have no parts. I thought it could be brought back to life without any neccessity 2 change much.
So my question anyone able to tinker with the phone and been able 2 bring it back at least to power up......
Should i heat it, boil it, or measure something with a multimeter..................
The phone just flashes a red light on the led light at the top.
Sent from my GT-N8000 using xda app-developers app
Sent from my GT-N8000 using xda app-developers app
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I don't know the customer rights in your country. But I don't think they have rights to refuse fixing your device due to lack of spare parts. Sounds ridiculous. In worst case they have to pay your money back.
I suggest you to contact Samsung directly.
Finland is part of the EU, therefore EU regulations on warranties apply. They are legally required to fix your device, at no cost to you. Not having parts is neither your problem, or relevant.
you can vote here for SDS issue
I hear u OP. I'm facing the same issue now, being kicked back and forth between Samsung USA and Samsung UK (if I should actually use SamUK for repair, im not sure)... I am kind of desperate at this point as I feel like going nowhere to fix this damn phone. I'm gonna fix it and just get rid of it. I officially hate it now.
If I understood you correctly, you imported the phone from outside the Finland? Where was the origin of sales ?